American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Odudu Okpongete Lanham, MD

AHS stands out among the home warranty companies. There's a sense of honesty in trying to deliver services to its customers, and that not only distinguishes it from its competitors but gives it a sense of originality and authenticity in meeting the needs of its customer with utmost speed.

5 years ago

Reply from American Home Shield

Hi Odudu,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 17th, 2019

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Wayne Bennett Green Valley, AZ

A very pleasent experience all the way around. The phone calls (follow-up), notification and the tec repres where GREAT. Friendly, courteous, good humor - just great people. Whoever hired them did good! Glad I have your service.

5 years ago

Reply from American Home Shield

Hi Wayne,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 16th, 2019

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Tony Bautista Ontario, CA

I was skeptical with the service at first however my two recent experiences have changed my POV. My water heater blew out 7am Saturday morning and within 4 hours I had a plummer diagnosis the problem. Regrettably I needed a new broiler. AHS approved the installation; I had a new broiler by Tuesday. Blessed with the service.

5 years ago

Reply from American Home Shield

Hi Tony,
I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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Srinivasa muralidhara Athens, GA

Recently i had a non-functional cooktop. After a few attempts to repair, the technician suggested that the unit be replaced with a new one. The AHS suggested that we accept their choice or get our own. They atd supposed to send the reimbursement for the unit. That is great service.

5 years ago

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Christine Des Moines, IA

My furnace made an insane noise then had no heat and I had only been in my home two weeks. I scheduled a service and they were able to get a technician in that day and they had the part and replaced it. It was covered under my warranty and was just a smooth and easy process. I feel blessed!

5 years ago

Reply from American Home Shield

Hi Christine,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 13th, 2019

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Lisa Frisco, TX

We have had to have two services since moving into our new home. It has been easy to request service, the contractors respond quickly, and things were easily fixed. I am so grateful for the coverage and it has been a huge relief.

5 years ago

Reply from American Home Shield

Hi Lisa,
I hope you continue to enjoy the fast and efficient service that AHS provides!

Dec. 12th, 2019

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Jeff B San Antonio, TX

AHS is a great company to work with. Claims are easy to make. They connect you with one of their professional repair companies immediately. I got a phone call within the hour to setup my appointment. The repair company was professional and had my problem fixed quickly. I highly recommend AHS

5 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback is more than appreciated and I hope you continue to enjoy American Home Shield.

Dec. 10th, 2019

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Santo Carbonaro Sonora, CA

Overall, my experience has been excellent. There was one occasion where I had to put up quite an argument to have something repaired which was an original pool equipment component. In the end AHS did approve and replace the item.

5 years ago

Reply from American Home Shield

Hi Santo,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

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Very satisfied customer Kentwood, LA

After getting insurance with AHS,my Heating system went out. The first company that can out wasn't good at all and they gave two different diagnosis. After speaking with AHS,they sent out someone else to diagnose the problem. I'm grateful they did. Mr. J was very knowledgeable and he got the job done. Thanks!

5 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

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Brick Carley Roswell, GA

AHS people were responsive and quick to settle the issue with our refrigerator, which ended up being replaced. Everything was seamless and easy. We have been AHS customers for more than 25years and it has always been this way.

6 years ago

Reply from American Home Shield

Hi Brick,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Dec. 7th, 2019

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Patricia HARHOLD New Hudson, MI

We switched to American Home Shield after having unsatisfactory experiences with another home warranty company and we're very happy with our decision. Our recent claim was handled very professionally and the contractor that AHS sent was top notch.

6 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Dec. 7th, 2019

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Christine North Las Vegas, NV

Water Heater was replaced and I couldn't be happier with how easy everything went. From the time I contacted American Home Shield it went very quickly. Was contacted that day, sent up appt, next day and replaced the day after that. Everyone was very professional and nice. Very satisfied. :-)

6 years ago

Reply from American Home Shield

Hi Christine,
Your feedback is more than appreciated at American Home Shield! We hope you continue to enjoy the service and contractors that we provide .

Dec. 4th, 2019

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Susan Coeur d'Alene, ID

Prompt in replacing microwave, but there was not an installer in my area and they never got back to me on who could install. Finally hired contractor to install and they said they would cover up to $125 of install fee. Wish I would have heard from them before I hired contractor. They said the check is in the mail. I'm sure they will follow through, but just waiting for check. Only thing they could have done better was to call me back, like they said they would (Dante) to tell me to hire someone as they did not have anyone they could send.

6 years ago

Reply from American Home Shield

Hi Susan,
Your feedback about your AHS service experience is more than appreciated. I would be glad to speak with you and address the miscommunication with the installation.

Dec. 3rd, 2019

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Phyllis Kansas City, MO

I had/always have a good experience with AHS. I went online Monday afternoon to get a request for service. I got a call, text and email from AHS and the service provider scheduling the appointment right away. The service provider came out, diagnosed the problem and was able to install my new furnace the next day.

6 years ago

Reply from American Home Shield

Hi Phyllis,
I am glad to hear about your experience using the online portal. I hope you continue to enjoy the service experiences we provide and the contractors that service your home.

Dec. 3rd, 2019

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Ella Lewis Houston, TX

I had a very hard time at first to get AHS to agree to send another service company to come and repair my refrigerator. I am very pleased with the results. My refrigerator is working, they were professional, on-time and cleaned up once the job was complete.

6 years ago

Reply from American Home Shield

Hi Ella,
It was a pleasure to read your review about your AHS experience and I hope you continue to enjoy the service and contractors we provide!

Nov. 27th, 2019

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S. Carlile Oklahoma City, OK

My work is a RECAll. I had a garbage disposal removed and new one install. It is now making a horrible noise and something sounds like it is coming loose in it! Your company is sending repairman back again to fix the problem.

6 years ago

Reply from American Home Shield

Hi S. Carlile,
Your feedback is greatly appreciated. Are you in need of assistance with the garbage disposal service request?

Nov. 25th, 2019

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Inojenna Georgetown, KY

I have used AHS twice and both times they have taken care of the problem in a very timely manner. One of which was my heating unit in the middle of winter. I will continue to be with them as they are professional and back their word.

6 years ago

Reply from American Home Shield

Hi Inojenna,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 25th, 2019

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Susan Simmons Joplin, MO

I am writing this review about the second contractor you sent ONLY. This contractor was wonderful it took him maybe 30 minutes to fix the toilet and it has not leaked again since. He was every knowleable, and knew just what was wrong and fixed it. Please always send him if I have a plumbing problem.

6 years ago

Reply from American Home Shield

Hi Susan,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 26th, 2019

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Happy Customer Lindale, TX

I purchased an older home and needed to have a good home warranty program. I chose AHS from word of mouth and friends experience. The service has been as advertised. They have fulfilled every service need on a prompt basis.

6 years ago

Reply from American Home Shield

Hi,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 22nd, 2019

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Karen M. Weaverville, NC

From the very beginning, we have always been happy with AHS. Service calls are always prompt and on time, and the personnel are always courteous, competent and professional. We feel confident that AHS is taking care of our home maintenance.

6 years ago

Reply from American Home Shield

Hi Karen,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 22nd, 2019

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Melinda Dixon Lyons, KS

Our heating system messed up, it is a boiler system. We called another company that did not know what they where doing, charged us a bundle and let us with no heating . I called AHS and they sent out a company that knew where doing, got it fixed and no extra charge to us. Thank you!

6 years ago

Reply from American Home Shield

Good afternoon Melinda,
I am pleased to hear about your American Home Shield experience and the exceptional customer service that was provided. It is our goal to provide you with a team of contractors to complete each repair. I hope you continue to enjoy AHS!

Nov. 21st, 2019

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Bill U

We have had our heater repaired and our dishwasher replaced through our American Home Shield warranty. Working with American Home Shield was very easy and the contractors that they sent out in each case were high quality contractors. We highly recommend American Home Shield.

6 years ago

Reply from American Home Shield

Hi Bill,
I am glad to hear about your most recent American Home Shield claims for the heater and dishwasher that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 21st, 2019

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Mrs. CB Orem, UT

I appreciated them listening to the problem and assigning someone to come make repairs. However they need to hire companies who are reliable. The company I was assigned to work with would not answer any of my calls concerning when parts were in or when they were coming to install. When AHS called they told them they would call the day before1never happened. Then they said they would call 30 minutes before they came out-never happened. Did get it fixed but not without some frustration with the lack of communication.

6 years ago

Reply from American Home Shield

Hi Mrs. CB,
Your feedback is more than appreciated to make us aware of your experience and things that can be improved. I hope you continue to enjoy AHS!

Nov. 21st, 2019

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Monica Lopez Jacksonville, FL

So far we have used the lock changing service and had a plumber come out. The service providers were professional and friendly. I'm really glad poor installation is covered. I really think the savings and the peace of mind from having American Home Shield far outweighs the cost.

6 years ago

Reply from American Home Shield

Good afternoon Monica,
I am glad to hear about your most recent American Home Shield claim and the issues that were repaired. I hope you continue to enjoy the contractors that American Home Shield provides.

Nov. 19th, 2019

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Charlie McCoy Marietta, GA

My claim was processed quickly and professionally. I will renew my policy when this years expires. I want American Shield to hire an American call center rather than one in the Philippines. Person could not speak English therefore I was required to wait til the next day to file my claim

6 years ago

Reply from American Home Shield

Hi Charlie,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and hope to make the necessary changes.

Nov. 21st, 2019

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Leigh Ann Kristiansen Makanda, IL

American Home Shield has been outstanding in sending very capable technicians to address all our issues. Our problems have always been repaired to our satisfaction. When replacements were needed, they were done promptly and without hesitation. I have recommended AHS to many friends and family.

6 years ago

Reply from American Home Shield

Hi Leigh Ann,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 19th, 2019

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Mikah Howell Township, NJ

I recently purchased a home and received a warranty as part of my purchase. It was really helpful because I was able to have my HVAC system checked and my door locks changed at the price of only my service charge. Both technicians came out the day following my request.

6 years ago

Reply from American Home Shield

Hi Mikah,
I am glad to hear about your most recent American Home Shield claim and the issues that were repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 19th, 2019

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Gayle L Mandley Georgetown, TX

American Home Shield (AHS) is the best home warranty I have ever used. They always act promptly on any requests for service and have the best companies providing any needed service. I have had to use AHS several times to include issues with plumbing, heating, and AC. This company is awesome!

6 years ago

Reply from American Home Shield

Hi Gayle,
I am glad to hear about your most recent American Home Shield claim and the air conditioner that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 19th, 2019

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Shell G Santa Fe, TX

I love AHS but the last time I called, I literally argued with a representative for an entire 30 minutes asking for a certain a/c company. She stated that she only had one available and that was the only one I could choose. I got so completely frustrated after non-stop arguing. She wouldn't even let me talk. I asked for a supervisor at least 15 times, telling her I no longer wanted to speak to her, I wanted a supervisor. She would not allow me to speak with one and she completely refused to put me with my preferred vendor. She said that she could see every possible company and there was only one. She was a qualified service rep and she knew their system and the one she presented me was the only one. "If there were other's, I would see them but there aren't". I kept asking to be put on hold for how ever long it took to get a supervisor, so she would put me on hold and come back saying they were busy but she was a "qualified service rep"...over and over. I literally had to tell her to shut her mouth so that I could get a word in edgewise. Finally, after 30 minutes I hung up and logged in online. The service company I wanted was listed as one that I could choose. REALLY!!!!! It was the most frustrating, irritating and disappointing interaction I have ever had with AHS. I have called and made a complaint and have also advised the service company that AHS is making them lose business by not allowing customers to choose them. Very upset.

6 years ago

Reply from American Home Shield

Hi Shell,
I hate to hear about the delay in service that you have experienced and the miscommunication to speak with a representative. I would be glad to speak with you and get the issues resolved.

Nov. 14th, 2019

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Happy Nashville, TN

I've had AND for 15 years and never had a problem with them. I had a leak they sent 3 plumbing companies and a leak Detection company to try to find where the leak was coming from they knocked a hole in the wall found it fixed it and went a drywall man to fix wall. I've had other companies I'll keep AHS!!!

6 years ago

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Teresa Pezzullo North Hollywood, CA

We had a technician come last week regarding our front loading washing machine. He did not take anything apart or examine any damaged parts, but within 5 minutes told us that it could not be repaired. This washing machine is between +/-20 years old. He explained that the drum is supported by a star shaped support (like the Mercedes logo) and that the spokes of that star tend to break from wear and tear. When that happens, the bearing gets overloaded. He said that he was surprised that the machine lasted as long as it had, because this is a common problem and most people are lucky to get 10 years out of it. When I called AHS this afternoon to find next steps, they said my claim was denied because I overloaded the washing machine. Apparantly the tech told us one thing, and wrote another in his report. So today the second tech came out. He said he could not look at the machine until my husband signed his phone. When my husband ask what he was signing, the tech said it just gives him permission to look at the machine. So he signed. Same issue. The technician said when a bearing goes out they attribute it to overloading. When pushed on how he could definitively say it was due to overloading, especially since he did not take the machine apart, he said that is what they HAVE to say. When pushed further, he said the supports can break because of rust over time. We recorded the conversation. I want to note that he also did not pull out the washing machine to look at the actual broken parts to see if rust was the cause. We did not get a copy of whatever it was that was signed, or any wriiten or emailed diagnoses. AHS called within a few hours to deny the claim. The second tech told us to google the cause of the problem we had, so with a little research online, and talking to a reputable technician we found the following: "Washers that are made in the last decade or so have bearings that help operate the machine. Both front and top load washers use bearings that will eventually become defective with use. Over time, water seeps through the seal and rusts the bearings. Rusted bearings are the main cause of the loud noise that you hear when the washer is spinning. Washing machine bearings are usually good for around 10 years before they need to be replaced." This is a 20 year old machine. There is no way for a technician to determine that the bearing or support failure is due to user error unless the broken parts are inspected. In addition, one of the the knobs was broken, which the first technician did not notate. This technician also said it was our fault from "forcing". It is a push/pull knob. There is no "forcing". I sent this information along with the voice recording of the tech. After a couple days, AHS approved the replacement of my machine. My issue isn't really with AHS, it's with the techs that are sent out. My take is that they do not want to take the machine apart to diagnose the problem. They get their flat fee to come out, and they want to spend as little time as possible. If they come in, know it's too expensive to fix, they just say it's due to overloading, because they aren't going to get paid to do a repair. They don't want to take the time to show a part broke due to age and rust. That's at least an hour as opposed to 15 mintues. Both companies that were sent out had 1 1/2 - 2 star ratings online. Ultimately my problem was solved, but it took two weeks to get here.

6 years ago

Reply from American Home Shield

Teresa,
I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I have sent an email to you hoping to engage more toward a resolution for your issue. Please respond to that email for further assistance. I look forward to hearing from you.

Nov. 13th, 2019

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Steve Rooke Plano, TX

I have been an AHS customer for the past 2 years and previously with the same and another property. I have always received excellent service and satisfaction. With a most recent issue I indicated what the problem was to the service company and they showed up and fixed the problem within 10 mins. I will continue to utilize AHS services.

6 years ago

Reply from American Home Shield

Hi Steve,
Your patronage to American Home Shield is more than appreciated. We are pleased to hear your feedback about your service experiences and hope you continue to enjoy!

Nov. 13th, 2019

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Jack McClung Duncan, OK

after three visits by repair people, our fridge was deemed non-repairable. AHS made sure we got a replacement quickly and as close as possible to our dead fridge. Great people. friendly service, and very professional yet personable.

6 years ago

Reply from American Home Shield

Hi Jack,
I am pleased to hear about your American Home Shield experience and the replacement that was completed!

Nov. 13th, 2019

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Kassandra London Mesa, AZ

The technician was very impressive with his knowledge and expertise! He was very friendly which gave me a good feeling about Sunbelt electric. I would use this company in the future! My problems were resolved in a detailed way.

6 years ago

Reply from American Home Shield

Good morning Kassandra,
I am pleased to hear about the technician that has serviced you and his expertise to complete thee re[air. I hope you continue to enjoy a good experience with American Home Shield.

Nov. 13th, 2019

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Henrietta Round Rock, TX

We have been with AHS for over 5 years. They are a very good and fair company. I think in all the years we only have experienced 1 unpleasant incident which was corrected right away. Always good customer service. Thank you American Home Shield.

6 years ago

Reply from American Home Shield

Good morning Henrietta,
Your patronage to AHS for the past five years is more than appreciated. We hope you continue to enjoy AHS and the service experiences that we provide!

Nov. 13th, 2019

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Jessie F Carson Rockmart, GA

I used the website got a quick appt serviceman was professional and friendly and took care of things quickly. Parts have been ordered and service is scheduled for next week. Only thing that would be better would be if there was a line to list what the problem was as sometimes it mught make a difference to repairman

6 years ago

Reply from American Home Shield

Hi Valerie,
I hate to hear about your most recent experience to have the septic system repaired and the delay in service. I would be glad to speak with you about the CIL option.

Nov. 9th, 2019

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Michele Mazzola Bells, TX

We just bought our home and already had to reach out to American Home Shield for a possible condenser leak. I was very hesitant after a nightmare experience with another company at a previous house. Everything about this - from scheduling to the appointment to the follow up - has been easy. Top notch customer service!

6 years ago

Reply from American Home Shield

Hi Michele,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience!

Nov. 8th, 2019

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greg Chesapeake, VA

The contractor M & Holmes was awesome. Mark kept me informed, was flexible, was simply a delight to work with, he fixed my plumbing problems and did a great job. The biggest challenge I had was in communicating with the phone staff. After the plumbing work was done I called your office and told them I did not want another company to come out and repair the sheet roc in the wall. I wanted it done a certain way and I could not get through to the person I spoke with (Jamie, I'm sure that is not her name). I was on the phone for over 35 minutes trying to get her to understand a very simple thing - she had to keep going to an advisor or someone else, I'm not sure who. She kept putting me on hold. That experience - unfortunately - is common with your 800 number, most of the people on the phone simply do not understand English. That is a real problem. Perhaps that is done by design, after 35 minutes I was getting ready to give up in trying to get her to understand. But I persevered and or a manager must have helped her understand what I wanted done.

6 years ago

Reply from American Home Shield

Hi Greg,
Your concerns regarding the sheet rock repair are understood. I would be glad to speak with you and get the issues revolved.

Nov. 8th, 2019

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G. Ledesma Pasadena, TX

We have used AHS for over 10 years. All of our service requests have always been handled professionally and expeditiously. It truly gives us peace of mind to know that unexpected repairs are only a phone call away. We have recommended AHS to friends and family.

6 years ago

Reply from American Home Shield

Hi G. Ledesma,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Nov. 6th, 2019

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Edward Walker

Furnace stopped working. Called American Home Shield and they responded the same day, diagnosed the problem and ordered the repair part. Two days later the part is installed and the furnace is working. Great response and quick repair.

6 years ago

Reply from American Home Shield

Good afternoon Edward,

I am glad to hear about your most recent American Home Shield claim and the furnace that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 6th, 2019

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Pattie Winston-Salem, NC

Quick to respond and kept in touch for repair. Communicated via text and email which was very convenient for me since I am at work during the day. I also like the fact that I have automatic withdrawal for my payments to include monthly billing.

6 years ago

Reply from American Home Shield

Hi Pattie,
It is our goal to provide each customer with a great service experience! I hope you continue to enjoy American Home Shield!

Nov. 13th, 2019

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Jo Yuma, AZ

Recently changed from another warranty company in hopes of better service with professionals that are customer service oriented. American Home Shield had the heating company contacted within an hour. The company they sent to use fixed our issue ina professional, knowledgeable and timely manner. So glad we switched and I highly recommend AHS

6 years ago

Reply from American Home Shield

Good afternoon Jo,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 6th, 2019

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Andy Henricksen Las Vegas, NV

I submitted a request at approximately 1030pm and tdd he next morning I was contacted by the repair technician. They came out at 3pm that day and fixed my dryer as he had the part on his truck. This was not an emergency repair, but from start of request to repair complete was less than 18 hours. Thank you.

6 years ago

Reply from American Home Shield

Hi Andy,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 6th, 2019

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Terry Allen Indianapolis, IN

Excellent simple process. I have had 3 claims within 2 years and each time has been an exceptional experience. No issue what so ever. The last thing you need when having a repair issues is problem from your home warranty provider and AHS has come thru each time. Thanks again! Terry A. Indpls. IN

6 years ago

Reply from American Home Shield

Good afternoon Terry,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 6th, 2019

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Linda San Antonio, TX

Making service requests are easy & getting fixes are semi-ok (some of the contractors aren't rated highly or their performance isn't up to high standards at times - they do the least to get their paycheck it seems). However, awaiting feedback on work order situations from AHS is too slow when encountering a negative interaction. AHS answers the phone call, takes down full information & promises a 24hr turn around, but we're going on a week of no feedback.

6 years ago

Reply from American Home Shield

Hi Linda,
Your concerns are understood regarding the delay in service to have the issue repaired. I would be glad to speak with you and get the issue resolved.

Nov. 4th, 2019

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C. Mason Papillion, NE

AHS is very dependable and worth every penny. We have recommended AHS to our neighbors and plan to be customers for life ourselves. We also have AHS on all our rental properties because the peace of mind is priceless for us and our tenants. Don’t hesitate to be protected. Be covered now! C. Mason

6 years ago

Reply from American Home Shield

Hi C. Mason,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 4th, 2019

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Lori Bakersfield, CA

We are extremely pleased with AHS! You have been of great help in the work needed for our home. You have fixed our large built in microwave, did a winter ready serve for our heater, and saved our home from being burnt down from old smoke detectors.

6 years ago

Reply from American Home Shield

Hi Lori,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 4th, 2019

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SharonD Kerrville, TX

We’ve used AHS for 3 repairs since we bought our home. The microwave repair was perfect! The heater and AC were where we had problems. Not so much with AHS but with the contractor they hired. The contractor ordered the wrong parts and wouldn’t return our phone calls. After complaining to AHS several times, they finally sent a different contractor and what a difference! Everything was completed when they said it would be and repaired correctly!

6 years ago

Reply from American Home Shield

Hi Sharon,
I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you and assist with a resolution to have the air conditioner repaired.

Sep. 6th, 2019

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Erika Detroit, MI

This is the third time I’ve used AHS most of my experience has been good. My major issue is with customer service. Once your order is setup the calls seem to only go to an overseas customer service center. My issue with this is though they understand English they often don’t understand the context of your words. I purchased my home last year and have a room that has an old gas wall heater. Without it working the room is unusable in winter. I called had a nice young man come out and turn it on but was unable to identify if it should have a thermostat on the wall or some other on off switch. He left stating he’d do some research and get back to me. Instead I get a call from AHS saying they can’t fix it and that it’s missing a thermostat and they don’t do replacement of equipment. Not what tech advised I’d like a second opinion. Here’s where the problems begin. First they schedule second opinion with same company... I call them of course they advise they don’t do a second opinion on there own work. Call AHS again get out of country customer service... first persons says second opinion should have never been scheduled attempts to cancel order all together. After speaking to several people to get this corrected they schedule with another company. That company never called, never answered my calls and had no voicemail. I wait expecting that maybe they’re busy as we’re entering heating season in Michigan. After 6 days I call get someone out of country again. I explain the contact issues with the company. He calls has the same problem then returns to tell me he will email them and for me to wait for a call. Of course at this point that is unacceptable. I ask for a supervisor. After being put on hold twice he tells me there are no supervisors and I must wait for the tech to respond by email. At this point I call back multiple times until I finally get someone in the US. She apologized and acknowledged this was unreasonable. She scheduled my appointment and even called the company to ensure availability. I believe her name was Brandy. We will see how this next visit goes. Bottom line it shouldn’t take nearly 10 calls to get properly assisted. I realize at this point for business reasons companies will use out of country customer service but they should not be the ones that take calls when someone has a problem. They are typically very polite but are nearly never able to solve problems

6 years ago

Reply from American Home Shield

Hi Erika,
Your concerns are understood regarding your most recent American Home Shield experience. I understand that there has been an issue with communication and having the heating system repaired. I would be glad to speak with you and reach a resolution.

Oct. 29th, 2019

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Varun Allen, TX

My garbage disposal was leaking and I called AHS to schedule a repair/replacement. They were very fast to allocate plumbing company in minutes and followed up next day to schedule an appointment. I strongly recommend to take AHS as it with save lot of money on the appliances.

6 years ago

Reply from American Home Shield

Hi Varun,
I am pleased to hear about your most recent American Home Shield experience. It is our goal to provide you with a great service experience.

Oct. 29th, 2019

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