American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Happy Customer Lindale, TX

I purchased an older home and needed to have a good home warranty program. I chose AHS from word of mouth and friends experience. The service has been as advertised. They have fulfilled every service need on a prompt basis.

4 years ago

Reply from American Home Shield

Hi,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 22nd, 2019

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Karen M. Weaverville, NC

From the very beginning, we have always been happy with AHS. Service calls are always prompt and on time, and the personnel are always courteous, competent and professional. We feel confident that AHS is taking care of our home maintenance.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 22nd, 2019

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Melinda Dixon Lyons, KS

Our heating system messed up, it is a boiler system. We called another company that did not know what they where doing, charged us a bundle and let us with no heating . I called AHS and they sent out a company that knew where doing, got it fixed and no extra charge to us. Thank you!

4 years ago

Reply from American Home Shield

Good afternoon Melinda,
I am pleased to hear about your American Home Shield experience and the exceptional customer service that was provided. It is our goal to provide you with a team of contractors to complete each repair. I hope you continue to enjoy AHS!

Nov. 21st, 2019

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Bill U

We have had our heater repaired and our dishwasher replaced through our American Home Shield warranty. Working with American Home Shield was very easy and the contractors that they sent out in each case were high quality contractors. We highly recommend American Home Shield.

4 years ago

Reply from American Home Shield

Hi Bill,
I am glad to hear about your most recent American Home Shield claims for the heater and dishwasher that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 21st, 2019

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Mrs. CB Orem, UT

I appreciated them listening to the problem and assigning someone to come make repairs. However they need to hire companies who are reliable. The company I was assigned to work with would not answer any of my calls concerning when parts were in or when they were coming to install. When AHS called they told them they would call the day before1never happened. Then they said they would call 30 minutes before they came out-never happened. Did get it fixed but not without some frustration with the lack of communication.

4 years ago

Reply from American Home Shield

Hi Mrs. CB,
Your feedback is more than appreciated to make us aware of your experience and things that can be improved. I hope you continue to enjoy AHS!

Nov. 21st, 2019

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Monica Lopez Jacksonville, FL

So far we have used the lock changing service and had a plumber come out. The service providers were professional and friendly. I'm really glad poor installation is covered. I really think the savings and the peace of mind from having American Home Shield far outweighs the cost.

4 years ago

Reply from American Home Shield

Good afternoon Monica,
I am glad to hear about your most recent American Home Shield claim and the issues that were repaired. I hope you continue to enjoy the contractors that American Home Shield provides.

Nov. 19th, 2019

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Charlie McCoy Marietta, GA

My claim was processed quickly and professionally. I will renew my policy when this years expires. I want American Shield to hire an American call center rather than one in the Philippines. Person could not speak English therefore I was required to wait til the next day to file my claim

4 years ago

Reply from American Home Shield

Hi Charlie,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and hope to make the necessary changes.

Nov. 21st, 2019

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Leigh Ann Kristiansen Makanda, IL

American Home Shield has been outstanding in sending very capable technicians to address all our issues. Our problems have always been repaired to our satisfaction. When replacements were needed, they were done promptly and without hesitation. I have recommended AHS to many friends and family.

5 years ago

Reply from American Home Shield

Hi Leigh Ann,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 19th, 2019

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Mikah Howell Township, NJ

I recently purchased a home and received a warranty as part of my purchase. It was really helpful because I was able to have my HVAC system checked and my door locks changed at the price of only my service charge. Both technicians came out the day following my request.

5 years ago

Reply from American Home Shield

Hi Mikah,
I am glad to hear about your most recent American Home Shield claim and the issues that were repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 19th, 2019

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Gayle L Mandley Georgetown, TX

American Home Shield (AHS) is the best home warranty I have ever used. They always act promptly on any requests for service and have the best companies providing any needed service. I have had to use AHS several times to include issues with plumbing, heating, and AC. This company is awesome!

5 years ago

Reply from American Home Shield

Hi Gayle,
I am glad to hear about your most recent American Home Shield claim and the air conditioner that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 19th, 2019

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Shell G Santa Fe, TX

I love AHS but the last time I called, I literally argued with a representative for an entire 30 minutes asking for a certain a/c company. She stated that she only had one available and that was the only one I could choose. I got so completely frustrated after non-stop arguing. She wouldn't even let me talk. I asked for a supervisor at least 15 times, telling her I no longer wanted to speak to her, I wanted a supervisor. She would not allow me to speak with one and she completely refused to put me with my preferred vendor. She said that she could see every possible company and there was only one. She was a qualified service rep and she knew their system and the one she presented me was the only one. "If there were other's, I would see them but there aren't". I kept asking to be put on hold for how ever long it took to get a supervisor, so she would put me on hold and come back saying they were busy but she was a "qualified service rep"...over and over. I literally had to tell her to shut her mouth so that I could get a word in edgewise. Finally, after 30 minutes I hung up and logged in online. The service company I wanted was listed as one that I could choose. REALLY!!!!! It was the most frustrating, irritating and disappointing interaction I have ever had with AHS. I have called and made a complaint and have also advised the service company that AHS is making them lose business by not allowing customers to choose them. Very upset.

5 years ago

Reply from American Home Shield

Hi Shell,
I hate to hear about the delay in service that you have experienced and the miscommunication to speak with a representative. I would be glad to speak with you and get the issues resolved.

Nov. 14th, 2019

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Happy Nashville, TN

I've had AND for 15 years and never had a problem with them. I had a leak they sent 3 plumbing companies and a leak Detection company to try to find where the leak was coming from they knocked a hole in the wall found it fixed it and went a drywall man to fix wall. I've had other companies I'll keep AHS!!!

5 years ago

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Teresa Pezzullo North Hollywood, CA

We had a technician come last week regarding our front loading washing machine. He did not take anything apart or examine any damaged parts, but within 5 minutes told us that it could not be repaired. This washing machine is between +/-20 years old. He explained that the drum is supported by a star shaped support (like the Mercedes logo) and that the spokes of that star tend to break from wear and tear. When that happens, the bearing gets overloaded. He said that he was surprised that the machine lasted as long as it had, because this is a common problem and most people are lucky to get 10 years out of it. When I called AHS this afternoon to find next steps, they said my claim was denied because I overloaded the washing machine. Apparantly the tech told us one thing, and wrote another in his report. So today the second tech came out. He said he could not look at the machine until my husband signed his phone. When my husband ask what he was signing, the tech said it just gives him permission to look at the machine. So he signed. Same issue. The technician said when a bearing goes out they attribute it to overloading. When pushed on how he could definitively say it was due to overloading, especially since he did not take the machine apart, he said that is what they HAVE to say. When pushed further, he said the supports can break because of rust over time. We recorded the conversation. I want to note that he also did not pull out the washing machine to look at the actual broken parts to see if rust was the cause. We did not get a copy of whatever it was that was signed, or any wriiten or emailed diagnoses. AHS called within a few hours to deny the claim. The second tech told us to google the cause of the problem we had, so with a little research online, and talking to a reputable technician we found the following: "Washers that are made in the last decade or so have bearings that help operate the machine. Both front and top load washers use bearings that will eventually become defective with use. Over time, water seeps through the seal and rusts the bearings. Rusted bearings are the main cause of the loud noise that you hear when the washer is spinning. Washing machine bearings are usually good for around 10 years before they need to be replaced." This is a 20 year old machine. There is no way for a technician to determine that the bearing or support failure is due to user error unless the broken parts are inspected. In addition, one of the the knobs was broken, which the first technician did not notate. This technician also said it was our fault from "forcing". It is a push/pull knob. There is no "forcing". I sent this information along with the voice recording of the tech. After a couple days, AHS approved the replacement of my machine. My issue isn't really with AHS, it's with the techs that are sent out. My take is that they do not want to take the machine apart to diagnose the problem. They get their flat fee to come out, and they want to spend as little time as possible. If they come in, know it's too expensive to fix, they just say it's due to overloading, because they aren't going to get paid to do a repair. They don't want to take the time to show a part broke due to age and rust. That's at least an hour as opposed to 15 mintues. Both companies that were sent out had 1 1/2 - 2 star ratings online. Ultimately my problem was solved, but it took two weeks to get here.

5 years ago

Reply from American Home Shield

Teresa,
I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I have sent an email to you hoping to engage more toward a resolution for your issue. Please respond to that email for further assistance. I look forward to hearing from you.

Nov. 13th, 2019

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Steve Rooke Plano, TX

I have been an AHS customer for the past 2 years and previously with the same and another property. I have always received excellent service and satisfaction. With a most recent issue I indicated what the problem was to the service company and they showed up and fixed the problem within 10 mins. I will continue to utilize AHS services.

5 years ago

Reply from American Home Shield

Hi Steve,
Your patronage to American Home Shield is more than appreciated. We are pleased to hear your feedback about your service experiences and hope you continue to enjoy!

Nov. 13th, 2019

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Jack McClung Duncan, OK

after three visits by repair people, our fridge was deemed non-repairable. AHS made sure we got a replacement quickly and as close as possible to our dead fridge. Great people. friendly service, and very professional yet personable.

5 years ago

Reply from American Home Shield

Hi Jack,
I am pleased to hear about your American Home Shield experience and the replacement that was completed!

Nov. 13th, 2019

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Kassandra London Mesa, AZ

The technician was very impressive with his knowledge and expertise! He was very friendly which gave me a good feeling about Sunbelt electric. I would use this company in the future! My problems were resolved in a detailed way.

5 years ago

Reply from American Home Shield

Good morning Kassandra,
I am pleased to hear about the technician that has serviced you and his expertise to complete thee re[air. I hope you continue to enjoy a good experience with American Home Shield.

Nov. 13th, 2019

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Henrietta Round Rock, TX

We have been with AHS for over 5 years. They are a very good and fair company. I think in all the years we only have experienced 1 unpleasant incident which was corrected right away. Always good customer service. Thank you American Home Shield.

5 years ago

Reply from American Home Shield

Good morning Henrietta,
Your patronage to AHS for the past five years is more than appreciated. We hope you continue to enjoy AHS and the service experiences that we provide!

Nov. 13th, 2019

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Jessie F Carson Rockmart, GA

I used the website got a quick appt serviceman was professional and friendly and took care of things quickly. Parts have been ordered and service is scheduled for next week. Only thing that would be better would be if there was a line to list what the problem was as sometimes it mught make a difference to repairman

5 years ago

Reply from American Home Shield

Hi Valerie,
I hate to hear about your most recent experience to have the septic system repaired and the delay in service. I would be glad to speak with you about the CIL option.

Nov. 9th, 2019

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Michele Mazzola Bells, TX

We just bought our home and already had to reach out to American Home Shield for a possible condenser leak. I was very hesitant after a nightmare experience with another company at a previous house. Everything about this - from scheduling to the appointment to the follow up - has been easy. Top notch customer service!

5 years ago

Reply from American Home Shield

Hi Michele,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience!

Nov. 8th, 2019

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greg Chesapeake, VA

The contractor M & Holmes was awesome. Mark kept me informed, was flexible, was simply a delight to work with, he fixed my plumbing problems and did a great job. The biggest challenge I had was in communicating with the phone staff. After the plumbing work was done I called your office and told them I did not want another company to come out and repair the sheet roc in the wall. I wanted it done a certain way and I could not get through to the person I spoke with (Jamie, I'm sure that is not her name). I was on the phone for over 35 minutes trying to get her to understand a very simple thing - she had to keep going to an advisor or someone else, I'm not sure who. She kept putting me on hold. That experience - unfortunately - is common with your 800 number, most of the people on the phone simply do not understand English. That is a real problem. Perhaps that is done by design, after 35 minutes I was getting ready to give up in trying to get her to understand. But I persevered and or a manager must have helped her understand what I wanted done.

5 years ago

Reply from American Home Shield

Hi Greg,
Your concerns regarding the sheet rock repair are understood. I would be glad to speak with you and get the issues revolved.

Nov. 8th, 2019

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G. Ledesma Pasadena, TX

We have used AHS for over 10 years. All of our service requests have always been handled professionally and expeditiously. It truly gives us peace of mind to know that unexpected repairs are only a phone call away. We have recommended AHS to friends and family.

5 years ago

Reply from American Home Shield

Hi G. Ledesma,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Nov. 6th, 2019

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Edward Walker

Furnace stopped working. Called American Home Shield and they responded the same day, diagnosed the problem and ordered the repair part. Two days later the part is installed and the furnace is working. Great response and quick repair.

5 years ago

Reply from American Home Shield

Good afternoon Edward,

I am glad to hear about your most recent American Home Shield claim and the furnace that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 6th, 2019

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Pattie Winston-Salem, NC

Quick to respond and kept in touch for repair. Communicated via text and email which was very convenient for me since I am at work during the day. I also like the fact that I have automatic withdrawal for my payments to include monthly billing.

5 years ago

Reply from American Home Shield

Hi Pattie,
It is our goal to provide each customer with a great service experience! I hope you continue to enjoy American Home Shield!

Nov. 13th, 2019

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Jo Yuma, AZ

Recently changed from another warranty company in hopes of better service with professionals that are customer service oriented. American Home Shield had the heating company contacted within an hour. The company they sent to use fixed our issue ina professional, knowledgeable and timely manner. So glad we switched and I highly recommend AHS

5 years ago

Reply from American Home Shield

Good afternoon Jo,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 6th, 2019

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Andy Henricksen Las Vegas, NV

I submitted a request at approximately 1030pm and tdd he next morning I was contacted by the repair technician. They came out at 3pm that day and fixed my dryer as he had the part on his truck. This was not an emergency repair, but from start of request to repair complete was less than 18 hours. Thank you.

5 years ago

Reply from American Home Shield

Hi Andy,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 6th, 2019

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Terry Allen Indianapolis, IN

Excellent simple process. I have had 3 claims within 2 years and each time has been an exceptional experience. No issue what so ever. The last thing you need when having a repair issues is problem from your home warranty provider and AHS has come thru each time. Thanks again! Terry A. Indpls. IN

5 years ago

Reply from American Home Shield

Good afternoon Terry,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 6th, 2019

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Linda San Antonio, TX

Making service requests are easy & getting fixes are semi-ok (some of the contractors aren't rated highly or their performance isn't up to high standards at times - they do the least to get their paycheck it seems). However, awaiting feedback on work order situations from AHS is too slow when encountering a negative interaction. AHS answers the phone call, takes down full information & promises a 24hr turn around, but we're going on a week of no feedback.

5 years ago

Reply from American Home Shield

Hi Linda,
Your concerns are understood regarding the delay in service to have the issue repaired. I would be glad to speak with you and get the issue resolved.

Nov. 4th, 2019

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C. Mason Papillion, NE

AHS is very dependable and worth every penny. We have recommended AHS to our neighbors and plan to be customers for life ourselves. We also have AHS on all our rental properties because the peace of mind is priceless for us and our tenants. Don’t hesitate to be protected. Be covered now! C. Mason

5 years ago

Reply from American Home Shield

Hi C. Mason,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 4th, 2019

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Lori Bakersfield, CA

We are extremely pleased with AHS! You have been of great help in the work needed for our home. You have fixed our large built in microwave, did a winter ready serve for our heater, and saved our home from being burnt down from old smoke detectors.

5 years ago

Reply from American Home Shield

Hi Lori,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 4th, 2019

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SharonD Kerrville, TX

We’ve used AHS for 3 repairs since we bought our home. The microwave repair was perfect! The heater and AC were where we had problems. Not so much with AHS but with the contractor they hired. The contractor ordered the wrong parts and wouldn’t return our phone calls. After complaining to AHS several times, they finally sent a different contractor and what a difference! Everything was completed when they said it would be and repaired correctly!

5 years ago

Reply from American Home Shield

Hi Sharon,
I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you and assist with a resolution to have the air conditioner repaired.

Sep. 6th, 2019

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Erika Detroit, MI

This is the third time I’ve used AHS most of my experience has been good. My major issue is with customer service. Once your order is setup the calls seem to only go to an overseas customer service center. My issue with this is though they understand English they often don’t understand the context of your words. I purchased my home last year and have a room that has an old gas wall heater. Without it working the room is unusable in winter. I called had a nice young man come out and turn it on but was unable to identify if it should have a thermostat on the wall or some other on off switch. He left stating he’d do some research and get back to me. Instead I get a call from AHS saying they can’t fix it and that it’s missing a thermostat and they don’t do replacement of equipment. Not what tech advised I’d like a second opinion. Here’s where the problems begin. First they schedule second opinion with same company... I call them of course they advise they don’t do a second opinion on there own work. Call AHS again get out of country customer service... first persons says second opinion should have never been scheduled attempts to cancel order all together. After speaking to several people to get this corrected they schedule with another company. That company never called, never answered my calls and had no voicemail. I wait expecting that maybe they’re busy as we’re entering heating season in Michigan. After 6 days I call get someone out of country again. I explain the contact issues with the company. He calls has the same problem then returns to tell me he will email them and for me to wait for a call. Of course at this point that is unacceptable. I ask for a supervisor. After being put on hold twice he tells me there are no supervisors and I must wait for the tech to respond by email. At this point I call back multiple times until I finally get someone in the US. She apologized and acknowledged this was unreasonable. She scheduled my appointment and even called the company to ensure availability. I believe her name was Brandy. We will see how this next visit goes. Bottom line it shouldn’t take nearly 10 calls to get properly assisted. I realize at this point for business reasons companies will use out of country customer service but they should not be the ones that take calls when someone has a problem. They are typically very polite but are nearly never able to solve problems

5 years ago

Reply from American Home Shield

Hi Erika,
Your concerns are understood regarding your most recent American Home Shield experience. I understand that there has been an issue with communication and having the heating system repaired. I would be glad to speak with you and reach a resolution.

Oct. 29th, 2019

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Varun Allen, TX

My garbage disposal was leaking and I called AHS to schedule a repair/replacement. They were very fast to allocate plumbing company in minutes and followed up next day to schedule an appointment. I strongly recommend to take AHS as it with save lot of money on the appliances.

5 years ago

Reply from American Home Shield

Hi Varun,
I am pleased to hear about your most recent American Home Shield experience. It is our goal to provide you with a great service experience.

Oct. 29th, 2019

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Michael Brewer Beaumont, TX

American Home Shield has a variety of plans to cover your needs. When a repair is needed they are always quick to get your problem solved. The contractors expedient, professional and stand behind their work. I highly recommend AHS.

5 years ago

Reply from American Home Shield

Hi Michael,
Your feedback about your experience is greatly appreciated. We hope you continue to enjoy American Home Shield's customer service and the experiences we provide

Oct. 28th, 2019

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Ken Graham Napa, CA

Quick and professional response to my failed water heater. American Water Works the assigned contractor was WORLD CLASS and identified issues and corrected them during the new water heater install. Thank you American Home Shield for your professional response on my water heater issue.

5 years ago

Reply from American Home Shield

Hi Ken,
It is our pleasure to service your home repair needs and the water heater. We hope you continue to have a great American Home Shield experience!

Oct. 28th, 2019

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Felicia Westwood, NJ

Mariah D kept her word! She was the only person in my whole encounter with American Home Shield that came through with her promise. Mariah took the time to review my complaint and make good on her word. While I did not get full reimbursement for my water heater, she did approve a financial remedy. I am somewhat skeptical about AHS's customer service representatives, but if I would be able to deal directly with Mariah, I would be more likely to recommend AHS. Thanks Mariah for all your help! Previous review: American Home Shield was referred to me by friends. I have had nothing but problems. I signed on in July, never received a copy of the contract after repeated requests. My coverage became effective August 5th. Unfortunately, I had an issue with my hot water heater on 8/13/19. I contacted AHS customer service and was advised a contractor would come the next day. Someone did come as indicated. the gentlemen was professional and effecient. I received a phone message at my home phone the next day stating that they would not cover any repair or replacement as there was presence of rust. They advised the water heater was cracked and had been leaking prior to the date indicated. I called requested to speak with a manager as this was not the case. If there is a basement, humidity and water there will be rust. the rust was minimal and i actually took pictures. I had the unit replaced by my own plumber. I called and spoke with another representative who advised they would send another contractor to review at no cost to me. She also indicate that if the second opinion did not agree with the first, they would reimburse me for the replacement. The second opinion rendered was not in agreement with the first contractor. The second contractor stated he could not see why they would not cover this. it was normal wear and tear. when i called to see what the outcome was (as i never recd a call from them advising me of the determination), i was told since the unit was not hooked up, they could not render a decision. Why would they even send a second opinion when they knew the unit was not hooked up. Made no sense. There was so much miscommunication from all of the representatives. Too many inconsistencies! no one ever came to do a home inspection or ask me the ages of any of the appliances that are in the home prior to the coverage becoming effective. Anyone that i spoke with gave me a different answer than the previous representative. i would never recommend American Home Shield to ANYONE! I truly believe they denied simply because my coverage became effective shortly before my hot water heater malfunctioned.

5 years ago

Reply from American Home Shield

Hi Felicia,
Your concern and frustration are more than understood with regard to your AHS experience and the water heater replacement. I would be glad to speak with you and assist to reach a resolution.

Sep. 16th, 2019

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Flint Tx Flint, TX

Very professional and courteous, got the job done and was in and out in no time. Called manufacturer of refrigerator to make sure what he thought was the problem was correct and ordered the parts recommended to fix. Great job

5 years ago

Reply from American Home Shield

Hi,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Oct. 23rd, 2019

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Susan G Winter Garden, FL

Having your AC go out is never a fun time. However, American home shield had us back up and running in no time at all. Requesting service online was a piece of cake! The service provider was prompt courteous and professional had us cool in no time! I highly recommend American home shield.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Susan,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Oct. 23rd, 2019

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David Edward Sanderson Sun City, CA

I have been covered by American Home Shield since March 1, 2019 and have requested support 3 times: TV mounting; HVAC seasonal inspection; and, re-keying my home. All three occasions have been pleasant, professional, and resulted in satisfactory conclusions. When and if the big one comes, I feel confident the results will be similar.

5 years ago

Reply from American Home Shield

Hi David,
Your feedback is more than appreciated about American Home Shield. We enjoy hearing our customers success stories about services that were completed. We hope you continue to enjoy!

Oct. 23rd, 2019

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VERNON L. ROBERTSON Leander, TX

I have previously done a review of this Service Call, The day after it was completed. Caltech Appliance, LLC did a fantastic job, they replaced the compressor in my Maytag Refrigerator. It worked fine the 1st Time. Problem solved. After first diagnosis the Compressor took a 10 days to come in.

5 years ago

Reply from American Home Shield

Hi Vernon,
Your feedback about your experience to have the refrigerator repaired is greatly appreciated. We hope you continue to enjoy American Home Shield's customer service and the experiences we provide.

Oct. 23rd, 2019

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Gil Alvarado Denver City, TX

My AC unit started acting up in April 2019. A repair tech was sent out in a reasonable amount of time (few days). My AC's coils were frozen and it was blamed on my filters. So while my unit was turned off and the filters were changed, the coils thawed out and the unit started working again. In August 2019, my AC started doing the same thing. I called American Home Shield and after 2 weeks, nobody had contacted me about servicing my unit. So I called them back and they said the work order had been closed. They re-opened it. One week later, still nothing because they couldn't find an AC service tech in my area. I just did what the 1st tech did back in April and got the unit working again temporarily. I would have to turn my AC off every night and allow it to thaw out then turn it back on in the morning. After doing this for 6 weeks, I called AHS again and urged them to find a technician. They did in ONE day. The repairman came out after I sent him pictures of the frozen coils. He agreed that the coils needed to be replaced. Three days later, my unit was working perfectly again. The bad? AHS doesn't have contracted service techs everywhere. After paying $50 per month for the warranty, I have to pay another $125 to get someone to come out to my house. They also don't pay 100% of the cost of Freon (a little over 50%). The good? They did pay for the new coil unit. How much did I save? I don't know honestly.

5 years ago

Reply from American Home Shield

Hi Gil,
Your concerns are understood about your most recent service request and the repairs that were not completed on your air conditioner system. I would be glad to speak with you and discuss the issue to reach a resolution.

Oct. 10th, 2019

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Charles Brown Springfield, OH

American Home Shield has been extremely helpful with the repair of our central air. They have gone over and above to get our system working and so has Dawson Services, the company they have contracted with. It has been determined that there is a leak under the slab of our home. Both are working together for a repair method.

5 years ago

Reply from American Home Shield

Hi Charles,
Yoru feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Oct. 7th, 2019

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Glen Clark Fredericksburg, VA

Once I reported the issue with my ice maker , Americans Home Shield acted quickly to assign a repair company. The repair company contact me the next day to setup an appointment. Then within a week the ice maker was fixed as they had to order a part. American Home Shield as well as the repair company performed beyond my expectations.

5 years ago

Reply from American Home Shield

Hi Glen,
Your feedback is more than appreciated and I hope you continue to enjoy American Home Shield and the contractors that we provide to service your home!

Oct. 3rd, 2019

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Bob Indio, CA

Called regarding leaking disposal. Next day service provider appeared on time and replaced disposal. Precisely why I purchase the insurance.. peace if mind and no financial surprises.. A replacement that would have cost several hundred $ cost me only $75... the standard fee for a service call.

5 years ago

Reply from American Home Shield

Hi Bob,
I am pleased to hear about your most recent experience and the peace of mind that AHS brings. I hope you continue to enjoy it!

Oct. 3rd, 2019

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Ron Jonesboro, GA

I have been a customer of AHS for many years, I have never had an issue. Everything that I have submitted to be repaired has been repaired by professional's or replaced. I have save major money with AHS, would not use anyone else. Ron Brinkley

5 years ago

Reply from American Home Shield

Hi Ron,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 26th, 2019

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Jeremy Aledo, TX

Response time was incredibly fast from the initial service request, response from the repair company to the closing of the request. The ability from one of the servicing providers (electrician) to track the repair technician to my residence was also incredible. I have not had any issues thus far.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jeremy,
We are pleased to hear that you have enjoyed the customer service that American Home Shield provides. We hope you continue to have a great experience!

Sep. 25th, 2019

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Lurlene Adams Schertz, TX

I like not having to look for contractors when I have an emergency situation with my home. My only concern is that sometimes the assigned contractor takes two or three days to come out if the request isn’t listed as an emergency.

5 years ago

Reply from American Home Shield

Hi Lurlene,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Sep. 24th, 2019

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Elizabeth Lady Lake, FL

They were great in helping solve my plumbing problem. The part was no longer available and they helped me get a new faucet that was covered under the original warranty of the old faucet. Hers and his plumbing did a good job putting in the new faucet.

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Thanks for letting us know about your service experience. Taking care of our customers is the main goal here at AHS. We look forward to servicing you in the future as needed.

Sep. 24th, 2019

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Matt Cameron, NC

Awesome service. Had a plumbing issue, wasn't sure of the source. Paid the service fee, the guys had to come out twice, and they ultimately fixed the problem. Very impressed. Recommended AHS to my dad because of this experience, and he signed up.

5 years ago

Reply from American Home Shield

Hi Matt,
I am glad you were pleased with the communication and follow up from the contractor that serviced you. I hope you continue to enjoy your AHS home warranty!

Sep. 24th, 2019

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Billy Ellenwood, GA

The men who arrived were very professional and respectful of my time and need to resolve the issue, I would use them again should I need other repairs. Thank you so much as I am sick in a hospital bed in my home and it was extremely important that I have air conditioning!

5 years ago

Reply from American Home Shield

Hi Billy,
It is always a pleasure to hear about the technicians that service our AHS customers. We strive to provide you with the best service experience and hope you continue to enjoy!

Sep. 20th, 2019

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Larry Hill Fairview, TN

The person that came out and worked on my air conditioner was very professional found the problem with in five minutes. He was very friendly he answered all the questions I had and I hope it comes back the next time I need somebody.

5 years ago

Reply from American Home Shield

Hi Larry,
We are pleased to hear about your American Home Shield experience with the technician that repaired your air conditioner. We hope you continue to have a good experience!

Sep. 18th, 2019

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