American Home Shield Reviews

Although the initial service company assigned was not punctual. Once they diagnosed problem my microwave was replaced. microwave is identical to the broken one. HotShot company was punctual and tech knowledgeable and efficient. Bottom line we are pleased .

We have been members for over 10 years. There service is exactly what they advertise. They are fast to get you the help you need for your appliances. I am never disappointed and I recommend them to all my family and friends.

They have stepped up their game. I am awed. I needed a refrigerator replaced and they had it diagnosed quickly. Unfortunately the fridge couldn’t be fixed so I got a replacement. The replacement option was a good choice but I elected to upgrade. A problem came up with the installer and AHS rep git it taken care of during the phone call.

Was always happy with AHS until recently. My refrigerator/freezer has needed several repairs over the past year or more. One of the repair companies they sent removed our ice maker and never replaced it and then changed something in the refrigerator causing it to function much worse than before causing our food to spoil. They finally agreed to give me a replacement buy out but instead of honoring the buy out amount on my current contract of $7000 they are telling me they will only give $3000 because the issues started during my prior contract year even though there were new issues in the current contract year created by the repair company they sent. I have a Sub-Zero and it will cost me $15,000 to replace and at this point they refuse any additional repairs. I have been a customer for nearly 20 years. Not happy with how this repair was handled in general or how the appliance department unilaterally decided not to honor my current contract terms.

They responded quickly to my issues at home my home and with great service. I received a call the very next day from the contractor and they were in my home within 48 hours of initial communication. I recommend American Home Shield!

What I like about American home shield is that in my situation I work out of town up to a month and American home shield has been there to take care of my issues I have while I'm gone, with quick service request they have a profesional out there to look at and fix my home appliances, me and my wife are happy with their service.

I have been using AHS for a few years now. Last year I changed to another warranty company due to cheaper rates and changed back to AHS within 3 months because the other company took too long to fix along with several no shows. Overall, AHS has come through on their promises to fix or replace appliances and usually within 2-3 days.

My first service order opened for garage door problem and it was taken care of it within 24 hours after I opened service order. The American Home Shield had taken care of this service order very timely manner. I am very satisfied with American Home Shield.

Great company. I had a problem wit my dryer and they immediately set up an appointment for me for within 4 days. The company on their list came out and literally, took my dryer apart, vacuumed out the entire inside and put it back together. It heats properly and runs like a dream.

This company is not trustworthy. AHS will send people out yes and they will get the job done. However, when it comes time to renew be very careful! I saw an ad on Instagram that gave $125 off, I went in and filled out the form. For the platinum level with a $100 service call fee was supposed to be $99.99 dollars a month. Then if you go to AHS website and try to find a plan. The monthly fee for the platinum plan is $109.99 with a $100 service call fee. I called AHS because I wanted to renew and ask for the $125 dollars off. They said they could do that but said before the discount it would be $120 a month, then after it would be $110 a month. That isn't a discount if I can get the same price through AHS website. How hard is it to be honest with people and not trick them with wording or prices.

I like the safety net of having this insurance for high price items in the house. Peace of mind, that it’s there. We usually use AHS about twice a year on various appliances or systems. Most is good. Sometimes I feel that they need other companies to subcontract. The only draw back is the reply time to get an item repaired. Not sure if that is their problem.

I've had AHS for 2 different long periods in owning different houses in the past. I have been TOTALLY satisfied with everything AHS has done for me! They respond quickly and efficiently in getting my problems solved. You will NOT go wrong with AHS.

I enjoyed being able to schedule an appointment online after 10:00om. The plumber called me the next day and scheduled. They were on time, professional and cleaned up when finished. I was pleased that AHS covered a wax ring for my leaky toilet. Thanks.

I was very impressed with who they sent out to repair my air conditioner

My experience with the various contractors they use has been excellent. As long as you don't mind waiting a couple of days (which is the case even when dealing directly with the contractor) they are consistent, reliable, and the contractors they use fully understand the expectations.

I like that I can go on line, enter my service requests and my needs are automatically met with a name & number of a service provider. AHS follows up on the projects and wants my opinion on the service & the contractor to be sure all of my needs have been met.

I can't say enough about American Home Shield. I have had a couple of problems unfortunately that had to be taken care of through AHS. They have always responded quickly and taken care of my problems in a very timely matter. I have and would recommend them to anyone.

Great customer service. I call they give me the company that will come to my home for repairs or service. All the technicians that have come out were professional, knowledgeable and courteous. Fees have been very reasonable.

I like your company, but sometimes it hard to call and get something done. Being a Vet and living on a set income, I have to look to see, if we can get something done. I was surprise when your rates went up and I hope it does not change again.

Run do not deal with this company. I called to cancel the contract and the telemarketer tries to get you to not cancel. I told them I am cancelling the contract and 3 days later, another payment is charged. Dispute filed with the bank and official complaint is filed with Florida consumer affairs.

American Home Shield provides a valuable service for home buyers. I highly recommend this service to buyers, especially when the home is older and not covered by a builders' warranty. Do be prepared that there is a monthly payment for services, as well as an additional payment for any needed professional repair. But the fees may be considerably less than the repair would be otherwise. As a real estate professional, I have written in American Home Shield to most of my transactions over the years. Highly recommended.

Best investment for our home we have ever spent. When our faucet kept leaking we called American Home Shield and paid our schedule small fee for service per our contract. They had someone at our home the next morning and the leaky faucet repaired within minutes. Saved us a lot of money.

EDIT: See below for the resolution, and the reason for a change in rating from 1-star to 3-star rating. ___________________________________________ In terms of "good," I believe American home shield does a lot of it. They provide an affordable means of protecting your home in the event of really anything going wrong. And then, there's everything else. I've never done this, but I have to publicly complain about the way AHS handled a service request. On June 20, our A/C goes out, and I submit a service request online. It's a Sunday, so I'm not expecting to hear back from a contractor that day. I don't hear from anyone the next day either, so I check my account and notice that now I'm meant to reach out myself. That's fine, and I do. The contractor will not take any "online jobs" right now because his schedule's full. That's annoying but fine. I call AHS to get a new contractor, and I'm told that if the assigned contractor can't be contacted within 48 hours then the job will get reassigned. Okay. 2 more days without A/C is deeply frustrating but it isn't the worst. I wait exactly 2 days and give AHS a call back. As it turns out, now they meant 48 BUSINESS hours (you know. 8 working days?) from the time of the original assignment. I submitted on Sunday and couldn't even get a new contractor until the NEXT Wednesday. I do the math, call at 48 hours and 1 minute and get a new contractor right away. The new company is responsive, they schedule a visit as soon as possible and everything's looking up after spending a week-and-a-half without AC in the middle of summer. Appointment goes as expected, technician does a very detailed inspection and gives a recommendation for a new A/C unit. That... that sucks, but that's why I have AHS! They tell me they'll submit the work order, and then AHS has to decide if they want to order the parts themselves, or just leave it all up to the contractor. Unfortunately, AHS decided to order the parts. Two days more and the order is finally approved, 5 more days for shipping, a funeral in the family of my new contractor (family company), and finally, after 37 days we're scheduled to have the unit installed. One small caveat, my installers are missing a part. Yes, as far as the paperwork shows, AHS never sent a coil for the new unit, so installation can't be completed. Naturally, I call AHS (for what I hope will be the final time), the agent I spoke with said the part hadn't even been APPROVED, let alone ordered or shipped. I ask her, "If my contractor can find the part and I buy it, will I get reimbursed?" in no uncertain terms. I don't know if she was high or just tired of me on the phone, but she told me "yes" in no uncertain terms. I tell the contractor to try and find the part, they do, and I GLADLY pay them to get it, expecting a reimbursement. Well, when I tried to call Billing, I was told simply that I should never pay a technician and the agent I spoke to had no right telling me I'd get reimbursed. I don't care. I was told three times I'd get my money back, and now I'm asking if I should expect a check, or if they'd just credit it back to my account on file. Neither were the case, obviously, or else I wouldn't be writing this review. I'm now sat here in October trying to solve the same problem they created in July. They make it impossible to escalate any calls you make, so you just have to HOPE that you get an agent who cares enough to even attempt to help, but they're absolutely PROS at stringing you along and taking you for a ride when you ask about the reimbursement you were promised. I've been told that they need to complete an internal investigation, that I should see development in two days, but miraculously, none of these statements ever make it through to my file, so I'm left repeating myself every other week to a new agent about what SHOULD be an easy solution. It doesn't matter if she was wrong, a representative of AHS told me I'd get reimbursed, I should be reimbursed. Somehow! Someway! Hell, pay the contractor and they'll reimburse me my check. It doesn't have to be hard, but AHS is going out of their way to make sure I rescind every recommendation I've given to new homeowners. If 37 days without air conditioning in a month with a 98-degree average high, and then holding $500 hostage from a customer sounds like anything other than a 1-star review, then I'm sorry for the world you live in. Terrible job, AHS. ___________________________________________ EDIT: It appears that a public complaint is the most effective means of getting AHS to take action, don't place your bets on calling and talking to representative in the service or billing departments. The kind woman I worked with, Alisa, was quick to respond after my initial post, and quick to investigate the issues. As I thought, it WAS easy to resolve (not that I'm not appreciate of her efforts)! It took two phone calls and four emails, and then I had a check in the mail. Almost as if this never needed to be an issue in the first place. I am honestly relieved to edit my review, but I'm left with a number of questions. 1) Why did AHS only actively respond after seeing a public complaint? 2) Why did this demonstrably simply issue ever escalate to this level? I believe the answers are somewhat self-explanatory. I'm disheartened by the entire situation. While I'm pleased that the situation was resolved, it was neither a convenient not simple resolution. AHS, for all the good it does, still shows an astonishing lack of concern for its customers. I'm immensely pleased with the steps that Alisa took to solve the problem, and the pace at which she was able to take them, but there never should've been a problem in the first place. Elevated from 1 star to 3.