American Home Shield: Read 34,905 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

JAMES Lancaster, SC

It took a little to long to agree to get us a new refrigerator. We didn’t have a refrigerator for a couple of months. We have a new refrigerator now & we love it. The only problem is that it’s missing a right door top shelf. All in all we have had good luck with AHS. We have had them for a long time. We highly recommend them!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

JACOB Gardendale, TX

It’s a fairly simple process. Go online, select the service you need and they get back to you within 24 hours. Then the company that’s coming out will get ahold of you. Pretty well streamlined and makes it easy for the homeowner.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

Ricky Silver Spring, MD

AHS was great and helpful, United Air Temp of VA was amazing, they took time to explain and help make decisions. Their tech Tyler was incredibly kind and friendly. While I got bad news for my plumbing, he was still empathetic and honest.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star_border

Jim White San Jose, CA

All outcome were accepable; however, HVAC repair took near the entire summer to complete, and then, just a patchwork fix. The thermostat was done quickly with substandard parts. Those two issues are causing a consideration to changing coverage, but not yet. Just provide the quality service for which you are noted and don't allow either your staff or your contractors to cut corners

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

check_circle

Verified Customer

star star star star star

BROOKE Kelseyville, CA

American Home Shield responded quickly and made sure that our issue was resolved promptly. The process was easy and they communicated each step of the way. They had multiple contractors in my area that they work with. I’m so thankful we have this warranty!

3 years ago

Reply from American Home Shield

Brooke, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

check_circle

Verified Customer

star star star star star

Norleshia Robinson Bessemer, AL

I'm impressed with the use of technology to support customers. Video conferencing prior to the technician coming to clearly document the issues. Constant communication with updates!! And technicians that come according to schedule.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 23rd, 2023

check_circle

Verified Customer

star star star star_border star_border

ROBERT Albuquerque, NM

After having our AHS warranty for 19 months the day arose when it was 38 degrees, snowing and the furnace had gone out in the middle of the night. I went immediately to my laptop and sent in a request for service to AHS. The AHS representative contacted me and informed me that I would need to authorize her to charge my $100.00 deductible before they could assign a referral for repair, which I did immediately . They assigned a local HVAC company and 24 hours later that company contacted me to set a service call for the following day in the afternoon. The repairman came and examined my furnace, stating that a switch just inside the front cover had switched off and caused the furnace to shut off in the middle of the night. He went on to say that the switch was unnecessary and he was going to remove it and use an electrical cap to permanently connect the wires that were previously connected to the switch. The serviceman departed and the furnace worked for seven days. On the eighth day it ceased working again on a Thursday morning with a temperature of 30 degrees and snow on the ground. I went online to the AHS site and filed a follow up report on the furnace. I was told to contact the original service provider for a return visit as I had already paid my deductible for this issue. I called Morena Service and was told that their soonest appointment would be the following Tuesday morning. Their receptionist recommended that I contact AHS and see if they could find me a different service provider with a sooner availability. I contacted AHS and was told that it was very unlikely that they could find someone but they would look into it. I was told to watch my email and if anything came up they would email me. I never received an email. The following Tuesday morning the same service repairman arrived from Morena and examined my furnace. He informed me that the furnace required parts that he did not have and were not in stock at the supplier. He went on to say that he had not idea when the parts would be available. That was a week ago yesterday and no updates since.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2023

check_circle

Verified Customer

star star star star_border star_border

CHRISTINE Gilroy, CA

What I have not liked: The automated voice that you get first when you need help (very often you have to repeat what you want and you can't get a real person to speak with), some of the representatives are hard to understand (lately they seem more English proficient- maybe better trained?) Some of your vendors are not very professional and have long lead times as they are out of the area. I also wish you covered door locks and attic lights. What I do like: When a get an excellent local professional, when I get to speak to representative (a real person right away, and as your subscription prices have increased I should be able to complain to one person, not five different people when the AHS contractor wanted to charge me $700. for a water heater replacement when I already had the safety straps required. I asked for a second opinion and that contractor was local and said it would be $200 out of pocket for the same replacement and they were able to do right away. The $700 quite was over an hour away and I had to wait three weeks before they even came out. I complained multiple times, explained this issue to multiple people, and the end result was I received a buyout for $600 and we paid out of pocket $1200. So why should we keep this service ? I was told whoever picks up the job first gets the job. This is not acceptable.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2023

check_circle

Verified Customer

star star star star star

DANA Youngstown, OH

I have been with American Home Shield for over 16 years and they have always been prompt in assigning the appropriate repair company to my specific need. Always very courteous when I call to talk to a representative and quick to when use the online service to request a repair.

3 years ago

Reply from American Home Shield

Hi Dana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

THOMAS Bumpass, VA

Service order done quickly online, but with my last request not all of the information was sent to A&E services for my dryer repair and the technician had to call me to get the information he needed, which I didn't mind doing.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 21st, 2023

check_circle

Verified Customer

star star star star star

Andy Spencer Greensboro, NC

Quick initial response and ongoing communications from AHS when need for plumber arose. Also, the plumbing company and the actual plumber were proactive, came prepared, and were very professional. Based on this situation would recommend AHS and Patriot Plumbing.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 21st, 2023

check_circle

Verified Customer

star star star star star

LINDA Bullhead City, AZ

We have used AHS for over 20 years with each of our homes. Our service requests have been processed within 2 hours. The assigned contractors have been very competent. AHS also does a follow-up to be sure we are satisified. I highly recommend AHS.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Joe Bellar Lubbock, TX

We filed our claim online. It was fast and easy. AHS contacted the contractor for that area. He responded and an appointment was set. We live approximately 3 hours from this property. Everything was handled efficiently without us needing to travel to have the repair completed.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

Sheltric Peterson Richmond, TX

I have had American Home Shield on multiple James and it has been a great experience. It has not always went as smooth as I would have liked and I have been frustrated at times but we were able to fix the issues. Overall for the customer service and jobs completed they have been the best warranty company o have worked with..

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star_border

THOMAS Ferris, TX

Recently had two issues. One was plumbing and was unable to get it repaired for two days. Would like to have multiple companies to choose from so we could have had issue fixed earlier. Other was dishwasher. A Tech came and adjusted everything but problem returned (like he said it might). He said he was putting notes to order part if problem persisted. When Tech came back out, he didn't have parts. Would like for companies to read notes when returning to home.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

check_circle

Verified Customer

star star star star star

ERICA Fort Wainwright, AK

The things I love about American Home Shield is the process to make a claim is extremely easy. The value is mind blowing and the representatives are amazing. Every one I had the pleasure of working with during my process made me feel like more than a customer.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

check_circle

Verified Customer

star star star star star

RALPH Bellevue, WA

We are pleasantly surprised with the prompt service from this home warranty program. They had truly a life saver in case of emergency, and had saved us a lot of time, headache, an Most of all we have peace of mind that we have this company to call and rely on for any urgent repairs for our home.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

check_circle

Verified Customer

star star star star star

RITA Woodbridge, VA

The staff are courteous, professional and knowledgeable. They summarized what we’re discussed to make sure the customer and AHS are on the same page. At the end they asked the customer if there’s anything else they can help with. Totally satisfied with AHS. The turnaround time for resolution is impressive!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

star star star star star_border

Buck Paiva Reno, NV

In my opinion, AHS is not working with the top service providers in the area. And then there is the multi-step process. A service provider comes out, diagnoses the problem, then has to go back and wait for approval from AHS. So that's a minimum of two visits where I have to leave work and be at home for a four-hour window. The approval should be in real-time. The repair person should phone in the diagnosis to either their office or AHS directly, get immediate approval, and fix the issue on the first visit.

3 years ago

Reply from American Home Shield

Hi Buck, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 4 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 10th, 2023

star star star star star

TINORRA MAYS Toledo, OH

New home warranty company for us. So far so good. We had to submit our first claim, and they sent a plumber pour to look at the issue. He actually fixed the broken pipe too. I was surprised bcz so many home warranty companies try not to fix things, but AHS did. We were very happy.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star_border star_border

CATHLEEN Exton, PA

I enrolled in American home shield for peace of mind. However, when my refrigerator started leaking and running like an airplane, the service provided was subpar at best. I had to take off five days of work for the refrigerator repair as the first repair did not work. I also had to empty the contents of my refrigerator and throw away all of my food each separate time as each time they repaired the refrigerator.l you have to completely defrost and unplug the appliance. After the second time “they fixed” the issue It only lasted about two months and the refrigerator started leaking and running even more loudly than ever. I have reached out to the company to request a replacement as I cannot go through this process another time if something is only fixed for 4560 days then it’s not fixed at all, the Band-Aid approaches not working and it is costing me time and money. I have written to the company twice to request a replacement first time. No one answered my email the second time I received an email that said they are in receipt of my correspondence time will tell if they honor this request , if they do, I will come back and leave an updated review.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

DAVID Fresno, CA

AHS is peace of mind. The price is fair and I love the fact that I just pay my deductible and they take care of the rest. I don't have to worry about anything else only to be home by the time the technician come to my house to fix whatever needs to be fixed. Overall I've had the best experience quick and efficient reaponse.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star_border star_border

Jerry Scarboro Fremont, CA

I like the ease of scheduling repairs. It’s only after you start dealing with some repair companies dispatchers that the service suffers. The can be very busy and you get their voice mail. In some cases they do not return your call until they need to talk to you. My most frustrating problems have been When I have to talk to AHS customer service after service Technician did not or could not properly repaire the item. Philippine first line customer service usually are unable to solve the problem. It is almost impossible to get them to escalate the issue to a supervisor. The last time I had an issue I was on the phone for one hour.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

star star star star star

JAMES Spokane, WA

I would recommend American Home Shield to all homeowners whether they have a new or older home. The plans offer peace of mind and protection when something needs repair. These events never happen at a convenient time. What is convenient however is that American Home Shield has your home covered.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

REBECCA

In the past I have not been fully satisfied with AHS. They had difficulty finding servicemen in my area to repair my appliances. On the last three service calls over the past few years I have noticed a significant improvement in their services. Services are now prompt and the work completed satisfactorily ,

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

Lauren Rucker Dayton, OH

Our refrigerator went out on us. American Home Shield sent someone to repair it but it wasn’t repairable. They replaced our refrigerator with a brand new one! We really appreciate all of the support and guidance that they gave us.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

star star star star star

Maria King (Riadee) Greensboro, NC

When you need service the customer service is very helpful and professional. Usually I have a Tech at my home within a reasonable amount of time. When they say someone will be to your home, they show up. The most important issue for me is American Home Shield, sends Techs that know how to fix or repair whatever needs service.

3 years ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

star star star star star

SILVIA Waco, TX

I appreciate Home Shield being professional and assisting me with my replacement dryer. They were able to quickly get me situated, removed the old dryer and installed new dryer. I loved the tracker to view what step my replacement was at and where my dryer was.

3 years ago

Reply from American Home Shield

Hi Silvia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

star star star star star_border

MARGARET Kent, WA

I am sticking with American Home Shield. I am also glad that all the providers are trustworthy and insured/bonded. In addition the gentleman who made the repair was very kind to me. I am older, and not everyone listens and reassures me when I ask questions about the things that are important to me. He also told me that the referral covered 30 days, if I needed any further work on the furnace. That was very comforting.

3 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2023

star star star star star_border

MICHAEL Boca Raton, FL

AHS uses companies with little or no experience . Most of the HVAC companies that AHS sends out to homes to repair problems are unprofessional , with minimum experience or interest in finding and correcting the problem. The last three HVAC companies that AHS sent out to repair my HVAC were incompidend and should not be representing AHS . The last two companies sent out to repair washing machine and stove , Sears( A& E) were very good and professional . More work/checking needs to be done by AHS to identify professional repair companies before they are sent out to clients on behalf of AHS

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star star star star

harriett weems Austin, TX

The serviceman had a difficult time trying to diagnose the a/c issue but he stayed with it until he figured it out. The installers were on time and worked really hard for 5 hours to get it installed. They were really nice and respectful of the property.

3 years ago Edited June 21, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star star star star_border

Barbara Lazar Lake Mary, FL

Sometimes it is challenging to find a great contractor, but I have had good results this year with appliances getting fixed and/or replaced. I've had two replacements and they have worked with me fairly. If you find a good technician, save their info and request them when you need service in the future. I've saved a fortune in the last two years and would not be without AHS.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

star star star star star

ROBIN Flint, TX

I have used AHS for almost 20 yrs! I am now on a fixed income and concerned about costs like everyone! Their service has always been stellar and their customer service is awesome! They actually take the time to listen to their customers! They know the importance of keeping longterm customers!! I would recommend them to anyone!!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

star star star star star

TRICIA Alpharetta, GA

I was very pleased to have such a quick response for a water leak. It was much faster than normal. Normally we don’t expect anything to be repaired in less than a week because that’s been our experience. This time it was very fast the guy was very professional, and we were only without our sink for the weekend

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star star star star

Janet K Erie, PA

I love how secure American Home Shield makes me feel. I paid my fee and I know that help will be on the way soon. You have to know the process though. I think people who complain want to compare AHS to self-paying to get a contractor to come. It is not exactly the same. There is a process and it does take some time, but AHS has NEVER let me down.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 27th, 2023

star star star star star

Mary Green

I gave it a five because they have always been receptive to my calls in an appropriate time for what I was calling for. However, I wouldn't say I like the process when something has to be replaced and I do not think the replacements offered are as good as the one you are replacing. There should be more choices.

3 years ago Edited March 1, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

star star star star star

LLOYD Los Angeles, CA

3 years ago

Reply from American Home Shield

Hi Lloyd, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

star star star star_border star_border

Georgette Thompson Hazelwood, MO

Overall, I really like AHS. I have it on two houses and it has been very helpful over the years with only a few irritating issues along the way. Last year I had two issues. One was my air conditioner went out during 100° plus heat wave. I was told that it would be seven days before anyone could come out. I made an appointment and I called back to see if there was another vendor we could try and the gal ended up deleting my request so after seven days I called to find out where the person was and they said that the order was canceled. I had to wait an additional 3 to 4 days for someone to come out and they were able to fix it but I had to buy a window unit and live in my bedroom for 10 days waiting on it. I can’t remember if it was before or after this, but not long, I was told I had to have a pressure reducing valve put on before they would work on any of my plumbing appliances which was an additional almost $500 on top of the $100 fee which I had to pay on both houses in order to just have the toilet looked at. Recently, my hot water tank went out and flooded my basement. I had to wait almost 2 weeks for someone to come look at it only to be told that when they PRV was installed, it caused it now to become a closed system which causes the buildup of pressure to go into the hot water tank, and therefore it was gonna be an additional almost $500 to have an expansion tank and an overflow pipe replaced on a 21 year old hot water tank. I called to complain. Nobody seem to care or had any options for me. I ended up having to go to Lowe’s and use their contractor to pay $1400 to get a new hot water tank installed that came with an expansion tank, this is very frustrating and disappointing and unfair. Especially since I was required to install that extra expensive piece and that is what caused the problem on a Especially since I was required to install that extra expensive piece and that is what caused the problem on an old tank to begin with. I could’ve paid the $500 and then the tank probably would’ve went out shortly after that they don’t usually last that long to begin with. Now I’m concerned if this is going to happen at the other house as well .

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

star star star star star

Willard High Park Forest, IL

The company, Comfort Heating & Cooling, arranged the service appointment on a timely basis. The technician (Mr. S) was courteous and knew his trade well. He respected me and my home by wearing a mask and cover for his shoes. He explained my problem, resolved it and was in and out.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

star star star star star

Carlos Woods Huntsville, AL

I like your service but sometimes I think you repair something that your repair tech states it should be replaced. My Refrigerator has been repaired three to four time over maybe a four-year period. I think it has a part that is going in and out. This is making it hard to service and fix. therefore, I think it is time to replace it.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

JBY Seattle, WA

SO fast, and very easy to navigate. I had a different home warranty before and my experience was awful, so I had some fears, but American Home Shield could not have been more responsive. The issue got fixed quickly and well. I would recommend AHS to anyone needing home warranty coverage!

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

star star star star star

Irma Beezley Prosper, TX

Excellent service. Worth the money and fast solutions to any problem. As a first time homeowner, American Home shield gave me the piece of mine that my investment is protected. They use very professional people to fix any issue that your property may have.

3 years ago

Reply from American Home Shield

Hi Irma,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 23rd, 2023

star star star star star_border

Alicia Allen Alpharetta, GA

American Home Shield will get you assigned to someone quickly, which is great. Most of my experiences have been very successful. My last experience however was lackluster and I was told my problem wasn’t covered and referred to someone else to provide me an estimate (whom didn’t show up). The survey for the company assigned by American Home Shield had already been sent and I completed it based on what I was told would happen (which of course didn’t happen). Therefore, I believe the surveys should be sent out a little later to avoid this issue.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

star star star star star_border

JAMIE Shreveport, LA

Haven’t had really any big problems. The only consistent issue is follow up after service. I’ll get an email from AHS saying my work is completed, even if a part needs to be ordered and installed. I can’t contact the provider, I have to contact AHS and they will set up a time for the provider to return but the provider never seems to know this. But everyone is very nice and polite and seems to try and solve any issues I have.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star_border

TERRY Libby, MT

AHS made it easy to make a claim, All Around appliance was prompt with calling and scheduling a time to come to the house, they were very flexible when I needed to schedule a couple of hours later in the day. What takes the longest is AHS approving the parts and getting them ordered, it’s beyond me why that part should take a week! Once the parts were in again All Around was speedy with the actual repair.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

star star star star star

MARY Los Angeles, CA

American Home Shield provides peace of mind with its prompt and excellent and immediate response-time when your household appliances need repair or replacement. They contract with your local service contractors for all your Plumbing, Heating, Air Conditioning, Appliances, etc. needs and these are the best of the best.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

Susan Thompson Ocala, FL

I never have a problem with them. I call or email the next day I get a call from AHS telling me who will be calling and they call usually same day and schedule my appt. I have never had any issues with any of the ones they have sent. I think they are GREAT!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

RALPH Henderson, TX

Home shield stayed on top of the details and followed up with phone calls in locating a new G E microwave to replace ours. American Home Sheild is very professional, and solution orientated in resolving customers issues. I highly recommend American Home Sheild.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

star star star star star

Nawanna Brown Spokane, WA

I have used them twice and each time I have gotten the help I needed and both times they were professional and got the job done in a timeley manner and did a good job. Plus the cost up front is totally reasonable for what is being done.

3 years ago

Reply from American Home Shield

Hi Nawanna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

star star star star_border star_border

Autum Kraut Grand Rapids, MI

Pros: the cost of my new hvac was covered and the company used was very nice and saved our lives as there was a co2 leak we weren’t even aware of. Cons: it took 2 weeks in the middle of the winter to complete this and the communication was not very good. It was freezing and we had an infant in the home. AHS also did not seem to know what was going on sometimes stating they were missing some papers or parts were arriving on wrong dates. Overall the service was good but wish it would have been more timely due to the cold and having a baby in the home. I would give 5 stars solely for the fact that this service literally saved my life as the co2 leak would have been fatal if it had not been fixed.

3 years ago

Reply from American Home Shield

Hi Autum, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

American Home Shield Reviews