American Home Shield: Read 34,902 User Reviews From Real Homeowners

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JOEL Las Vegas, NV

I have been with American Home Shield about 27 years and yet I have not been disappointed with the services appreciate that very much to have you guys and I said thank you I have never experienced any disappointment with AHS

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2023

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Verified Customer

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RICKY Gulfport, MS

Member of AHS over 25 years, love the company but notice over the years that some of the contractors has been less then professional (7 - 10 wait before responding) & poor craftsmanship/quality of work (Bissett plumbing came 3 times for the same problem (leak in my bathroom & never corrected the leak), finally paid out of pocket for a plumber to come fix the problem...the 1st time.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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JAMES Lubbock, TX

We live in West Texas. It’s HOT in the summer! American Home Shield offered a no deductible A/C check. Arctic Air came out and made sure our system was ready. The entire process was so seamless and positive that I have been encouraging my friends to get coverage with American Home Shield for peace of mind.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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DAWN Salinas, CA

We have utilized American Home Shield for a couple of items and overall have been very satisfied with the service and outcomes of the work done. Wish they would have more tradesmen from the local area, but those that have come to service our account have done good work.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Misty Graham Jacksonville, FL

This company always answers the phone. They always have helpful associates. The companies they use are great quality and send competent workers to help you. I've used them multiple times and am impressed every time. Thank you so much!!!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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MARGARET Broken Arrow, OK

I am very happy with the service I have received from my American Home Shield policy. They replaced my microwave, repaired my ice maker and are replacing my dishwasher. All service men were very professional and knowledgeable!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Abhaya M. Dandekar Davis, CA

Not all things are covered fully. Some things are and when they are it is great like our pool pumps were fixed to our satisfaction. But we had problems with our regregerator and they did not cover an under the counter refrigerator, even though a refrigerator is on our warranty list. Not sure how how things are chosen to be covered or not. They were unable to fix our washer and drier, finally, they said that they could not. We had to buy a new washer and drier.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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Diane Combis Charlotte, NC

I have used American Home Shield for many years. Their customer service is all and more they say they offer! They stand by all their claims from beginning to completion. They send top quality companies for repairs. I have never had a complaint with any service that needed repair. I would recommend AHS to any member of my family!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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ERIC G North Hollywood, CA

The service is spectacular! It’s super easy to book an appointment, and the turnaround time is on pint. There is usually someone at my house the next day, or even sometimes the day of. The technicians who have come from various companies have all been very friendly and knowledgeable and fixed the problem. Highly recommend!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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TERESA Sicklerville, NJ

I called and complained about a certain company and technician being dispatched to my home for issue with my washer and the disrespect of the repairman. As a result this company was placed on my no call list. I was told this had happened so I called a few weeks ago to put a request in for my washer and dishwasher. Found out that the same company that was placed on no call list was dispatched to my service request. I was told that there is nothing that could be done that I had to have a lawsuit on record for them not to dispatch that company to my home. Being told that there was nothing that could be done was honestly very rude and now I’m still stuck with two malfunctioning items in my household. Please explain what do I pay you for?

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Yvonne Guy Philadelphia, PA

The service technician was right on time and very polite. He wore shoe protectors in our home as soon as he saw the shoe rack at out front door. He was quick and efficient. My LG washer/ dryer combo has been working great since he fixed it.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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KRIS Hollywood, FL

Prompt, kind, professional and worked very hard to resolve my plumbing issue. Hopefully it is resolved but I was assured if there is any further issue they will come back until it is resolved. Great attitude and made me feel I was in good hands.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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JOHN

I have been with AHS for a couple of years now and the 2 times I've needed them they have responded immediately acquiring the needed assistance with household problems that have risen in my house. Both times the workmen have been competent in their jobs and finished in a short time with good results. I am glad to have them work on my house.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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Verified Customer

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JOHN Atlanta, GA

Timeliness has been inconsistent over the years. We have had some great service and some that was less than good. There has been some language challenges with some of the service companies we have worked with that lead to a lot of frustration. We have been a customer for 19-20 years and don't always think that you are covering enough of expenses for fixed or replaced equipment. We also don't think that we should have to pay extra for emergency service as we are paying for a service whether a small repair of an emergency like a water tank. We chose to use a home warrantee company to keep repair/replacement costs down and don't always feel like that is the case.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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LISA Happy Valley, OR

AHS used to be a 5-Star company but they have done some things to lessen this rating over the past few years. Example: they sent out a fridge person who had zero idea how to fix our ice machine and damaged it in the process after using a you tube video to attempt to fix it. They also sent another service person who also did not know how to fix it., and wanted to send back the original guy who damaged our fridge to “fix it” after learning that he was incompetent. They also refused to pay for two people (rather than 1) to carry up a very heavy water heater up the stairs which ended up costing us a lot of extra money. More than was expected from the contract. I had to beg them to give us a reputable company to fix our ice machine, who ended up doing a great job. Some things they handle well (general plumbing contractors) and some they don’t, so service has been variable. The cost also keeps rising for their service while their choice of repair persons doesn’t always rise to the level that they used to.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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VICTOR Austin, TX

Once or twice when our account was in rural Mississippi you were unable to provide service yet your company continued to charge us each month. The sad thing is my husband took care of our bills for most of 35 years. He became I’ll and passed away last year. Any way I used your service recently and you replied promptly. Work team was very professional. Ferguson s plumbing in Gatesville l

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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IRMA San Francisco, CA

Follow through and communication with the customer is not great in general. Very difficult to get point across no matter how many times I explain, and even when the issue is noted in the notes. For the current open service request for the lower household well (had no water in the house for a week), I am hoping after the contractor is here and takes pictures of the two wells and he submits the final invoice, payment will be made to the contractor less any items that are not covered. The well that the current service request is for, is household well. The payment made last year was for the algaculture well. We took cash in lieu of repair because, AHS could not find anyone to repair it We were out of water for weeks. I explained this for several days. More info on my part if needed.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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ELIZABETH Yucaipa, CA

Art was very thorough and professional. It was so good to have a technician who really knew what he was doing and did it to perfection. I always wan to ask for him when I need someone to take care of things for me. Of course I would hope that all of your techs are as excellent. Thank you Elizabeth

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Elizabeth Curran Atlanta, GA

AHS assigns contractors to your issue quickly. 90% of those contractors reply very quickly and get out and fix your problem right away. When my washer couldn't be repaired they made getting the replacement very easy with several options.

2 years ago

Reply from American Home Shield

Hi Elizabeth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Maria Villa Irvine, CA

I was such a pleasure having the two gentlemen working on my floor furnace. For years, we went through cold winters, but now our furnace is up and working. Their professionalism was evident and appreciate. Thank you so much for making our home warm again.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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ludamara2 Milwaukee, WI

This was my first time owning a policy and when I had to file a claim, the process was very easy. My issue was fixed very quickly and now I’m more confident that I made the right choice in choosing American home shield as my company

2 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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DOCK Midway, GA

I have had American Home Shield for the slat 4-5 years and they have been very responsive to my need. Washing machine, Dish washer, Miner repair to Federator and the Stove. now Oven is being replaced. I could not get the AC/Htc replaced because It would cost me more that what the AC was worth. With all that being said so far Excellent Service

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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CAROL Sarasota, FL

American Home Shield has been both positive and a little negative. They fixed our air conditioning unit and it works beautifully. They have been working on repairing the refrigerator since last September. Both the refrigerator and freezer are functioning well now. The plate on the front of the refrigerator around the water and ice dispenser remains loose and the refrigerator still has not been pushed back into the proper place. We had the holidays which of course are busy in addition to people taking time to celebrate. They unfortuneately had a death in the family and understandably could not come complete the work. I had hoped AHS could send someone else to complete the work and was advised that it would have to wait until March. To be sure I find this frustrating. It's April now and it remains incomplete.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JIMMY Rockmart, GA

Home shield apparently looked at our history with our washer and dryer and decided to replace it after talking to us . They gave us an Ecard to Lowes or go on line to shop. We think we will be able to replace both the washer & the dryer with the amount they gave us Thank You AHS

3 years ago

Reply from American Home Shield

Hi Jimmy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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RICHARD Jackson, OH

Every time I had a claim an appointment was promptly scheduled and a serviceman showed up when he said he would. The only problems I had was when my wall air conditioner quite working and the serviceman looked at it and said there was nothing that one could do except replace it but apparently he told AMS that it was a window air conditioner being used as a wall air conditioner and they didn't cover window air conditioners. Then right around Christmas and it was zero outside my boiler quit and the same guy that looked at my ac couldn't fix it and knew little about boilers. He said we would have to get a plumber. We had family from out of state staying with us and we were trying to heat the house with the oven and electric heaters and couldn't wait another week for heat so I got the guy that does the HVAC where I work to fix it. Aside from those two experiences it's been great.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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ERNETTA Brentwood, CA

The response to my request was quick and efficient. The initial visit showed that I needed my microwave replaced. I was sent options, I selected my replacement and it was installed right away. The entire process took about a week. I am extremely happy with my results.

3 years ago

Reply from American Home Shield

Hi Ernetta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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JAMES Lancaster, SC

It took a little to long to agree to get us a new refrigerator. We didn’t have a refrigerator for a couple of months. We have a new refrigerator now & we love it. The only problem is that it’s missing a right door top shelf. All in all we have had good luck with AHS. We have had them for a long time. We highly recommend them!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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JACOB Gardendale, TX

It’s a fairly simple process. Go online, select the service you need and they get back to you within 24 hours. Then the company that’s coming out will get ahold of you. Pretty well streamlined and makes it easy for the homeowner.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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Ricky Silver Spring, MD

AHS was great and helpful, United Air Temp of VA was amazing, they took time to explain and help make decisions. Their tech Tyler was incredibly kind and friendly. While I got bad news for my plumbing, he was still empathetic and honest.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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Jim White San Jose, CA

All outcome were accepable; however, HVAC repair took near the entire summer to complete, and then, just a patchwork fix. The thermostat was done quickly with substandard parts. Those two issues are causing a consideration to changing coverage, but not yet. Just provide the quality service for which you are noted and don't allow either your staff or your contractors to cut corners

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Verified Customer

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BROOKE Kelseyville, CA

American Home Shield responded quickly and made sure that our issue was resolved promptly. The process was easy and they communicated each step of the way. They had multiple contractors in my area that they work with. I’m so thankful we have this warranty!

3 years ago

Reply from American Home Shield

Brooke, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

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Verified Customer

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Norleshia Robinson Bessemer, AL

I'm impressed with the use of technology to support customers. Video conferencing prior to the technician coming to clearly document the issues. Constant communication with updates!! And technicians that come according to schedule.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 23rd, 2023

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Verified Customer

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ROBERT Albuquerque, NM

After having our AHS warranty for 19 months the day arose when it was 38 degrees, snowing and the furnace had gone out in the middle of the night. I went immediately to my laptop and sent in a request for service to AHS. The AHS representative contacted me and informed me that I would need to authorize her to charge my $100.00 deductible before they could assign a referral for repair, which I did immediately . They assigned a local HVAC company and 24 hours later that company contacted me to set a service call for the following day in the afternoon. The repairman came and examined my furnace, stating that a switch just inside the front cover had switched off and caused the furnace to shut off in the middle of the night. He went on to say that the switch was unnecessary and he was going to remove it and use an electrical cap to permanently connect the wires that were previously connected to the switch. The serviceman departed and the furnace worked for seven days. On the eighth day it ceased working again on a Thursday morning with a temperature of 30 degrees and snow on the ground. I went online to the AHS site and filed a follow up report on the furnace. I was told to contact the original service provider for a return visit as I had already paid my deductible for this issue. I called Morena Service and was told that their soonest appointment would be the following Tuesday morning. Their receptionist recommended that I contact AHS and see if they could find me a different service provider with a sooner availability. I contacted AHS and was told that it was very unlikely that they could find someone but they would look into it. I was told to watch my email and if anything came up they would email me. I never received an email. The following Tuesday morning the same service repairman arrived from Morena and examined my furnace. He informed me that the furnace required parts that he did not have and were not in stock at the supplier. He went on to say that he had not idea when the parts would be available. That was a week ago yesterday and no updates since.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2023

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Verified Customer

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CHRISTINE Gilroy, CA

What I have not liked: The automated voice that you get first when you need help (very often you have to repeat what you want and you can't get a real person to speak with), some of the representatives are hard to understand (lately they seem more English proficient- maybe better trained?) Some of your vendors are not very professional and have long lead times as they are out of the area. I also wish you covered door locks and attic lights. What I do like: When a get an excellent local professional, when I get to speak to representative (a real person right away, and as your subscription prices have increased I should be able to complain to one person, not five different people when the AHS contractor wanted to charge me $700. for a water heater replacement when I already had the safety straps required. I asked for a second opinion and that contractor was local and said it would be $200 out of pocket for the same replacement and they were able to do right away. The $700 quite was over an hour away and I had to wait three weeks before they even came out. I complained multiple times, explained this issue to multiple people, and the end result was I received a buyout for $600 and we paid out of pocket $1200. So why should we keep this service ? I was told whoever picks up the job first gets the job. This is not acceptable.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2023

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Verified Customer

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DANA Youngstown, OH

I have been with American Home Shield for over 16 years and they have always been prompt in assigning the appropriate repair company to my specific need. Always very courteous when I call to talk to a representative and quick to when use the online service to request a repair.

3 years ago

Reply from American Home Shield

Hi Dana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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THOMAS Bumpass, VA

Service order done quickly online, but with my last request not all of the information was sent to A&E services for my dryer repair and the technician had to call me to get the information he needed, which I didn't mind doing.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 21st, 2023

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Verified Customer

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Andy Spencer Greensboro, NC

Quick initial response and ongoing communications from AHS when need for plumber arose. Also, the plumbing company and the actual plumber were proactive, came prepared, and were very professional. Based on this situation would recommend AHS and Patriot Plumbing.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 21st, 2023

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Verified Customer

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LINDA Bullhead City, AZ

We have used AHS for over 20 years with each of our homes. Our service requests have been processed within 2 hours. The assigned contractors have been very competent. AHS also does a follow-up to be sure we are satisified. I highly recommend AHS.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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Verified Customer

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Joe Bellar Lubbock, TX

We filed our claim online. It was fast and easy. AHS contacted the contractor for that area. He responded and an appointment was set. We live approximately 3 hours from this property. Everything was handled efficiently without us needing to travel to have the repair completed.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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Verified Customer

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Sheltric Peterson Richmond, TX

I have had American Home Shield on multiple James and it has been a great experience. It has not always went as smooth as I would have liked and I have been frustrated at times but we were able to fix the issues. Overall for the customer service and jobs completed they have been the best warranty company o have worked with..

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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Verified Customer

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THOMAS Ferris, TX

Recently had two issues. One was plumbing and was unable to get it repaired for two days. Would like to have multiple companies to choose from so we could have had issue fixed earlier. Other was dishwasher. A Tech came and adjusted everything but problem returned (like he said it might). He said he was putting notes to order part if problem persisted. When Tech came back out, he didn't have parts. Would like for companies to read notes when returning to home.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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Verified Customer

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ERICA Fort Wainwright, AK

The things I love about American Home Shield is the process to make a claim is extremely easy. The value is mind blowing and the representatives are amazing. Every one I had the pleasure of working with during my process made me feel like more than a customer.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

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Verified Customer

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RALPH Bellevue, WA

We are pleasantly surprised with the prompt service from this home warranty program. They had truly a life saver in case of emergency, and had saved us a lot of time, headache, an Most of all we have peace of mind that we have this company to call and rely on for any urgent repairs for our home.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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Verified Customer

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RITA Woodbridge, VA

The staff are courteous, professional and knowledgeable. They summarized what we’re discussed to make sure the customer and AHS are on the same page. At the end they asked the customer if there’s anything else they can help with. Totally satisfied with AHS. The turnaround time for resolution is impressive!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 15th, 2023

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Buck Paiva Reno, NV

In my opinion, AHS is not working with the top service providers in the area. And then there is the multi-step process. A service provider comes out, diagnoses the problem, then has to go back and wait for approval from AHS. So that's a minimum of two visits where I have to leave work and be at home for a four-hour window. The approval should be in real-time. The repair person should phone in the diagnosis to either their office or AHS directly, get immediate approval, and fix the issue on the first visit.

3 years ago

Reply from American Home Shield

Hi Buck, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 4 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 10th, 2023

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TINORRA MAYS Toledo, OH

New home warranty company for us. So far so good. We had to submit our first claim, and they sent a plumber pour to look at the issue. He actually fixed the broken pipe too. I was surprised bcz so many home warranty companies try not to fix things, but AHS did. We were very happy.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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CATHLEEN Exton, PA

I enrolled in American home shield for peace of mind. However, when my refrigerator started leaking and running like an airplane, the service provided was subpar at best. I had to take off five days of work for the refrigerator repair as the first repair did not work. I also had to empty the contents of my refrigerator and throw away all of my food each separate time as each time they repaired the refrigerator.l you have to completely defrost and unplug the appliance. After the second time “they fixed” the issue It only lasted about two months and the refrigerator started leaking and running even more loudly than ever. I have reached out to the company to request a replacement as I cannot go through this process another time if something is only fixed for 4560 days then it’s not fixed at all, the Band-Aid approaches not working and it is costing me time and money. I have written to the company twice to request a replacement first time. No one answered my email the second time I received an email that said they are in receipt of my correspondence time will tell if they honor this request , if they do, I will come back and leave an updated review.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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DAVID Fresno, CA

AHS is peace of mind. The price is fair and I love the fact that I just pay my deductible and they take care of the rest. I don't have to worry about anything else only to be home by the time the technician come to my house to fix whatever needs to be fixed. Overall I've had the best experience quick and efficient reaponse.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Jerry Scarboro Fremont, CA

I like the ease of scheduling repairs. It’s only after you start dealing with some repair companies dispatchers that the service suffers. The can be very busy and you get their voice mail. In some cases they do not return your call until they need to talk to you. My most frustrating problems have been When I have to talk to AHS customer service after service Technician did not or could not properly repaire the item. Philippine first line customer service usually are unable to solve the problem. It is almost impossible to get them to escalate the issue to a supervisor. The last time I had an issue I was on the phone for one hour.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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JAMES Spokane, WA

I would recommend American Home Shield to all homeowners whether they have a new or older home. The plans offer peace of mind and protection when something needs repair. These events never happen at a convenient time. What is convenient however is that American Home Shield has your home covered.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

American Home Shield Reviews