American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Wille Red Oak, TX

Whenever we request appliance repairs, it’s always a different company. We have found that There is one company that has far surpassed all other companies we have had in the past. This company has fixed all of our kitchen appliances. If ( when) we need appliance repairs, I want to have right to choose this particular company. If this can be arranged, I will be an extremely happy camper ( long time customer)!! Thanks so much for your consideration. 😃

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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TERESA

Understand, AHS has been wonderful and has helped me tremendously as I age and I’m a home owner… they have helped me not get overwhelmed being a home owner but there is still room for improvement thus , me writing this because of my latest situation with my built in microwave. I had to be in the phone with some wonderful people but still, fixing this microwave has been extensive and I’m having to hire a carpenter and spray paint my trim kit so it matches the other glossy black appliances in my remodeled kitchen from 2014

1 year ago

Reply from American Home Shield

Hi Teresa,
Thank you for sharing your experience regarding the microwave repairs. I would be glad to speak with you and discuss the delay.

May. 12th, 2023

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Verified Customer

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HOLLY Greenville, IL

The service on a plumbing call was great and the plumber fixed the toilet issue, but not the valve issues. I was told on a telephone call with AHS that the issue was covered, but then when plumber came back, was told the issue was not covered. Very confusing and frustrating. So... I cannot knock the services, but the communication was poor. I should have not had to call AHS to follow up on the submitted quote for outstanding issue, and should have received correct information when I contacted them.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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Verified Customer

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Levern Bynum

I like how the company got someone out to do the repairs and it was very affordable! However the technician came in March after the work order was placed in February. Then he didn’t come back until April to fix the refrigerator! That was a long wait!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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Verified Customer

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CLARA

I like the fact that they responded and took care of my claim so fast Customer service was excellent That kept me informed on the status of my claim I’m so pleased and happy with American Home Shield!! I will definitely recommended to my friends and family.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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CARL

I received a quick response from American Home Shield when I needed an electriction to come out because I was smelling smoke from a wall socket at 04:30, I went online and requested service, I received an immediate response for an electriction to respond, an electriction arrived at approx. 09:00 and resolved the problem.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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John Davis Lexington, KY

The Rep worked out a deal were my monthly payments are less,but my up front service fee was a little higher.Also the Rep realized my financial obligations had increased.So my monthly payments were waved for a few months.That allowed me time to build up my finances.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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MARY Henderson, NV

I am a little unhappy with last service. DNG appliance replaced the broken belt on my clothes dryer. The appliance didn't squeak or squeal before the belt broke but now, with a new belt, the dryer makes quite a noise. I called DNG and was told that my insurance doesn't cover noise. You replaced other stuff in the past that was making noise as the drum turned.

1 year ago

Reply from American Home Shield

Hi Mary, Thank you for your feedback!

May. 2nd, 2023

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Verified Customer

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RUBEN Catheys Valley, CA

Amazing experience with American home shield Representatives , customer support awesome as well. More than we expected ". The technician arrived found the problem fixed the problem done". We applaud the service we wished all company would follow American's lead in service ".

1 year ago

Reply from American Home Shield

Hi Ruben, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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Patrick Grona Lindale, TX

Good timing. Good communication. Finish the work at right time. The garbage disposal works very well as it is a new replacement. Glad to have right person coming here. It is amazing to have it done. I recommended American Home Shield as it is very easy to contact.

1 year ago

Reply from American Home Shield

Hi Patrick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 26th, 2023

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Verified Customer

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Franklin Muntis Durham, NC

American Home Shield has been amazing! They are quick to respond to requests, get contractors to us in a reasonable time, and get our problems fixed correctly and quickly. The contractors they go through have been great and we have been very happy with the service. We will be AHS customers for years to come!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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KEVIN Albion, MI

Excellent local service pros and service. Schedule service and notify when they are on their way along with ETA. Courteous and professional service. However, getting them can be a challenge. Poor customer service center, difficult to understand and be understood. US based center would help with both those issues, the US economy and local economies where those workers will spend there earnings.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 26th, 2023

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Verified Customer

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Laura Morton Knoxville, TN

I am a new customer with AHS. Unfortunately, I had to submit a claim for a repair within two weeks from the date my plan went into effect. The process from start to finish I would rate as well above my expectations. With regards to customer service, the agent I spoke with about the claim was very helpful and accommodating. The repair process was completed within 48 hours . The service technician was very pleasant and efficient in getting the repair completed in a timely manner. Moving forward to another matter, I contacted AHS to discuss a personal matter with billing and I was satisfied with the information that was related to me concerning the amount of the bill. However, I asked if I could make a plan change or upgrade my current plan in order to add additional coverage pertaining to electronic devices, I was told that no changes including the option to cancel the membership was not possible because I had submitted a claim that was approved for payment to the service contractor. I attempted to explain that the information being relayed was not in the warranty booklet I received nor was it stated when I read the information on the company’s website. To the contrary, it stated that additional coverage can be requested and obtained from a new customer if made within 60 days from the date the plan went into effect, which in my case is March 28; 2023., meaning that I should have until May 28, 2023 to add additional coverage. As I have already stated, I am still considered to be a new customer, in my opinion based on the information I hav ever read, where there is no mention that a stipulation exists for anyone who have submitted a claim. I am not having a good feeling from my first impression of the company at this point. I may decide to make contact with another agent or a manager to find out more about this benefit that is offered to a new customer. Until such time, I am left feeling very unsure about what may be real or unreal based on someone’s own interpretation without having to verify with me where I can locate the information in writing that the agent is referencing verbally by phone. Thank you for the opportunity to express my particular concerns about AHS. ,

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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ROBERT Lodi, CA

I like when you send real technicians to our homes. So many of your contractors are really bad. It may be a good idea for your company to check yelp reviews to cycle through the bad contractors. I hope this helps other people with your home warranties

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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JOEL Las Vegas, NV

I have been with American Home Shield about 27 years and yet I have not been disappointed with the services appreciate that very much to have you guys and I said thank you I have never experienced any disappointment with AHS

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2023

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RICKY Gulfport, MS

Member of AHS over 25 years, love the company but notice over the years that some of the contractors has been less then professional (7 - 10 wait before responding) & poor craftsmanship/quality of work (Bissett plumbing came 3 times for the same problem (leak in my bathroom & never corrected the leak), finally paid out of pocket for a plumber to come fix the problem...the 1st time.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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JAMES Lubbock, TX

We live in West Texas. It’s HOT in the summer! American Home Shield offered a no deductible A/C check. Arctic Air came out and made sure our system was ready. The entire process was so seamless and positive that I have been encouraging my friends to get coverage with American Home Shield for peace of mind.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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DAWN Salinas, CA

We have utilized American Home Shield for a couple of items and overall have been very satisfied with the service and outcomes of the work done. Wish they would have more tradesmen from the local area, but those that have come to service our account have done good work.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Misty Graham Jacksonville, FL

This company always answers the phone. They always have helpful associates. The companies they use are great quality and send competent workers to help you. I've used them multiple times and am impressed every time. Thank you so much!!!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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MARGARET Broken Arrow, OK

I am very happy with the service I have received from my American Home Shield policy. They replaced my microwave, repaired my ice maker and are replacing my dishwasher. All service men were very professional and knowledgeable!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Abhaya M. Dandekar Davis, CA

Not all things are covered fully. Some things are and when they are it is great like our pool pumps were fixed to our satisfaction. But we had problems with our regregerator and they did not cover an under the counter refrigerator, even though a refrigerator is on our warranty list. Not sure how how things are chosen to be covered or not. They were unable to fix our washer and drier, finally, they said that they could not. We had to buy a new washer and drier.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Diane Combis Charlotte, NC

I have used American Home Shield for many years. Their customer service is all and more they say they offer! They stand by all their claims from beginning to completion. They send top quality companies for repairs. I have never had a complaint with any service that needed repair. I would recommend AHS to any member of my family!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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ERIC G North Hollywood, CA

The service is spectacular! It’s super easy to book an appointment, and the turnaround time is on pint. There is usually someone at my house the next day, or even sometimes the day of. The technicians who have come from various companies have all been very friendly and knowledgeable and fixed the problem. Highly recommend!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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TERESA Sicklerville, NJ

I called and complained about a certain company and technician being dispatched to my home for issue with my washer and the disrespect of the repairman. As a result this company was placed on my no call list. I was told this had happened so I called a few weeks ago to put a request in for my washer and dishwasher. Found out that the same company that was placed on no call list was dispatched to my service request. I was told that there is nothing that could be done that I had to have a lawsuit on record for them not to dispatch that company to my home. Being told that there was nothing that could be done was honestly very rude and now I’m still stuck with two malfunctioning items in my household. Please explain what do I pay you for?

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Yvonne Guy Philadelphia, PA

The service technician was right on time and very polite. He wore shoe protectors in our home as soon as he saw the shoe rack at out front door. He was quick and efficient. My LG washer/ dryer combo has been working great since he fixed it.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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KRIS Hollywood, FL

Prompt, kind, professional and worked very hard to resolve my plumbing issue. Hopefully it is resolved but I was assured if there is any further issue they will come back until it is resolved. Great attitude and made me feel I was in good hands.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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JOHN

I have been with AHS for a couple of years now and the 2 times I've needed them they have responded immediately acquiring the needed assistance with household problems that have risen in my house. Both times the workmen have been competent in their jobs and finished in a short time with good results. I am glad to have them work on my house.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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JOHN Atlanta, GA

Timeliness has been inconsistent over the years. We have had some great service and some that was less than good. There has been some language challenges with some of the service companies we have worked with that lead to a lot of frustration. We have been a customer for 19-20 years and don't always think that you are covering enough of expenses for fixed or replaced equipment. We also don't think that we should have to pay extra for emergency service as we are paying for a service whether a small repair of an emergency like a water tank. We chose to use a home warrantee company to keep repair/replacement costs down and don't always feel like that is the case.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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LISA Happy Valley, OR

AHS used to be a 5-Star company but they have done some things to lessen this rating over the past few years. Example: they sent out a fridge person who had zero idea how to fix our ice machine and damaged it in the process after using a you tube video to attempt to fix it. They also sent another service person who also did not know how to fix it., and wanted to send back the original guy who damaged our fridge to “fix it” after learning that he was incompetent. They also refused to pay for two people (rather than 1) to carry up a very heavy water heater up the stairs which ended up costing us a lot of extra money. More than was expected from the contract. I had to beg them to give us a reputable company to fix our ice machine, who ended up doing a great job. Some things they handle well (general plumbing contractors) and some they don’t, so service has been variable. The cost also keeps rising for their service while their choice of repair persons doesn’t always rise to the level that they used to.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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VICTOR Austin, TX

Once or twice when our account was in rural Mississippi you were unable to provide service yet your company continued to charge us each month. The sad thing is my husband took care of our bills for most of 35 years. He became I’ll and passed away last year. Any way I used your service recently and you replied promptly. Work team was very professional. Ferguson s plumbing in Gatesville l

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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IRMA San Francisco, CA

Follow through and communication with the customer is not great in general. Very difficult to get point across no matter how many times I explain, and even when the issue is noted in the notes. For the current open service request for the lower household well (had no water in the house for a week), I am hoping after the contractor is here and takes pictures of the two wells and he submits the final invoice, payment will be made to the contractor less any items that are not covered. The well that the current service request is for, is household well. The payment made last year was for the algaculture well. We took cash in lieu of repair because, AHS could not find anyone to repair it We were out of water for weeks. I explained this for several days. More info on my part if needed.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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ELIZABETH Yucaipa, CA

Art was very thorough and professional. It was so good to have a technician who really knew what he was doing and did it to perfection. I always wan to ask for him when I need someone to take care of things for me. Of course I would hope that all of your techs are as excellent. Thank you Elizabeth

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Elizabeth Curran Atlanta, GA

AHS assigns contractors to your issue quickly. 90% of those contractors reply very quickly and get out and fix your problem right away. When my washer couldn't be repaired they made getting the replacement very easy with several options.

1 year ago

Reply from American Home Shield

Hi Elizabeth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Maria Villa Irvine, CA

I was such a pleasure having the two gentlemen working on my floor furnace. For years, we went through cold winters, but now our furnace is up and working. Their professionalism was evident and appreciate. Thank you so much for making our home warm again.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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ludamara2 Milwaukee, WI

This was my first time owning a policy and when I had to file a claim, the process was very easy. My issue was fixed very quickly and now I’m more confident that I made the right choice in choosing American home shield as my company

1 year ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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DOCK Midway, GA

I have had American Home Shield for the slat 4-5 years and they have been very responsive to my need. Washing machine, Dish washer, Miner repair to Federator and the Stove. now Oven is being replaced. I could not get the AC/Htc replaced because It would cost me more that what the AC was worth. With all that being said so far Excellent Service

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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CAROL Sarasota, FL

American Home Shield has been both positive and a little negative. They fixed our air conditioning unit and it works beautifully. They have been working on repairing the refrigerator since last September. Both the refrigerator and freezer are functioning well now. The plate on the front of the refrigerator around the water and ice dispenser remains loose and the refrigerator still has not been pushed back into the proper place. We had the holidays which of course are busy in addition to people taking time to celebrate. They unfortuneately had a death in the family and understandably could not come complete the work. I had hoped AHS could send someone else to complete the work and was advised that it would have to wait until March. To be sure I find this frustrating. It's April now and it remains incomplete.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JIMMY Rockmart, GA

Home shield apparently looked at our history with our washer and dryer and decided to replace it after talking to us . They gave us an Ecard to Lowes or go on line to shop. We think we will be able to replace both the washer & the dryer with the amount they gave us Thank You AHS

1 year ago

Reply from American Home Shield

Hi Jimmy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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RICHARD Jackson, OH

Every time I had a claim an appointment was promptly scheduled and a serviceman showed up when he said he would. The only problems I had was when my wall air conditioner quite working and the serviceman looked at it and said there was nothing that one could do except replace it but apparently he told AMS that it was a window air conditioner being used as a wall air conditioner and they didn't cover window air conditioners. Then right around Christmas and it was zero outside my boiler quit and the same guy that looked at my ac couldn't fix it and knew little about boilers. He said we would have to get a plumber. We had family from out of state staying with us and we were trying to heat the house with the oven and electric heaters and couldn't wait another week for heat so I got the guy that does the HVAC where I work to fix it. Aside from those two experiences it's been great.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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ERNETTA Brentwood, CA

The response to my request was quick and efficient. The initial visit showed that I needed my microwave replaced. I was sent options, I selected my replacement and it was installed right away. The entire process took about a week. I am extremely happy with my results.

1 year ago

Reply from American Home Shield

Hi Ernetta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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JAMES Lancaster, SC

It took a little to long to agree to get us a new refrigerator. We didn’t have a refrigerator for a couple of months. We have a new refrigerator now & we love it. The only problem is that it’s missing a right door top shelf. All in all we have had good luck with AHS. We have had them for a long time. We highly recommend them!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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JACOB Gardendale, TX

It’s a fairly simple process. Go online, select the service you need and they get back to you within 24 hours. Then the company that’s coming out will get ahold of you. Pretty well streamlined and makes it easy for the homeowner.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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Ricky Silver Spring, MD

AHS was great and helpful, United Air Temp of VA was amazing, they took time to explain and help make decisions. Their tech Tyler was incredibly kind and friendly. While I got bad news for my plumbing, he was still empathetic and honest.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2023

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Verified Customer

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Jim White San Jose, CA

All outcome were accepable; however, HVAC repair took near the entire summer to complete, and then, just a patchwork fix. The thermostat was done quickly with substandard parts. Those two issues are causing a consideration to changing coverage, but not yet. Just provide the quality service for which you are noted and don't allow either your staff or your contractors to cut corners

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Verified Customer

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BROOKE Kelseyville, CA

American Home Shield responded quickly and made sure that our issue was resolved promptly. The process was easy and they communicated each step of the way. They had multiple contractors in my area that they work with. I’m so thankful we have this warranty!

1 year ago

Reply from American Home Shield

Brooke, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

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Verified Customer

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Norleshia Robinson Bessemer, AL

I'm impressed with the use of technology to support customers. Video conferencing prior to the technician coming to clearly document the issues. Constant communication with updates!! And technicians that come according to schedule.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 23rd, 2023

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Verified Customer

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ROBERT Albuquerque, NM

After having our AHS warranty for 19 months the day arose when it was 38 degrees, snowing and the furnace had gone out in the middle of the night. I went immediately to my laptop and sent in a request for service to AHS. The AHS representative contacted me and informed me that I would need to authorize her to charge my $100.00 deductible before they could assign a referral for repair, which I did immediately . They assigned a local HVAC company and 24 hours later that company contacted me to set a service call for the following day in the afternoon. The repairman came and examined my furnace, stating that a switch just inside the front cover had switched off and caused the furnace to shut off in the middle of the night. He went on to say that the switch was unnecessary and he was going to remove it and use an electrical cap to permanently connect the wires that were previously connected to the switch. The serviceman departed and the furnace worked for seven days. On the eighth day it ceased working again on a Thursday morning with a temperature of 30 degrees and snow on the ground. I went online to the AHS site and filed a follow up report on the furnace. I was told to contact the original service provider for a return visit as I had already paid my deductible for this issue. I called Morena Service and was told that their soonest appointment would be the following Tuesday morning. Their receptionist recommended that I contact AHS and see if they could find me a different service provider with a sooner availability. I contacted AHS and was told that it was very unlikely that they could find someone but they would look into it. I was told to watch my email and if anything came up they would email me. I never received an email. The following Tuesday morning the same service repairman arrived from Morena and examined my furnace. He informed me that the furnace required parts that he did not have and were not in stock at the supplier. He went on to say that he had not idea when the parts would be available. That was a week ago yesterday and no updates since.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2023

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CHRISTINE Gilroy, CA

What I have not liked: The automated voice that you get first when you need help (very often you have to repeat what you want and you can't get a real person to speak with), some of the representatives are hard to understand (lately they seem more English proficient- maybe better trained?) Some of your vendors are not very professional and have long lead times as they are out of the area. I also wish you covered door locks and attic lights. What I do like: When a get an excellent local professional, when I get to speak to representative (a real person right away, and as your subscription prices have increased I should be able to complain to one person, not five different people when the AHS contractor wanted to charge me $700. for a water heater replacement when I already had the safety straps required. I asked for a second opinion and that contractor was local and said it would be $200 out of pocket for the same replacement and they were able to do right away. The $700 quite was over an hour away and I had to wait three weeks before they even came out. I complained multiple times, explained this issue to multiple people, and the end result was I received a buyout for $600 and we paid out of pocket $1200. So why should we keep this service ? I was told whoever picks up the job first gets the job. This is not acceptable.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2023

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Verified Customer

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DANA Youngstown, OH

I have been with American Home Shield for over 16 years and they have always been prompt in assigning the appropriate repair company to my specific need. Always very courteous when I call to talk to a representative and quick to when use the online service to request a repair.

1 year ago

Reply from American Home Shield

Hi Dana, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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THOMAS Bumpass, VA

Service order done quickly online, but with my last request not all of the information was sent to A&E services for my dryer repair and the technician had to call me to get the information he needed, which I didn't mind doing.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 21st, 2023

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