American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Linda Whitfield

They respond in a timely manner to send a repair person who is trustworthy and professional to repair or replace the device.

5 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Lara de Avellar Natal

Fast in providing solutions and good value for.the money we paid. We are not anxious about something breaking out of.the blue as we have AHS.

5 years ago

Reply from American Home Shield

Hi Lara, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Adam

So far so good! Great communication on the one thing I had them work on. Kept me up to date on the company they used to help me with my issue.

5 years ago

Reply from American Home Shield

Hello Adam, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Donald Schweigart

First, we waited over a week to have your "non-BBB-rated" company to arrive...only to tell me that he needed to order parts...and second, I requested a cash out, and I have been waiting three days for a response from the department!

5 years ago

Reply from American Home Shield

Hi Donald,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 29th, 2020

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Verified Customer

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Judy Pierce

You didn't get that last star because the telephone interaction is horrible. I waited to update my service call on hold for 25 minutes and this is unacceptable.

5 years ago

Reply from American Home Shield

Hi Judy,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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Jamil Siam

Need my AC fixed and had 2 different contractors come, today called to follow up and waited over an hour with second csr saying I would receive a call back from authorization dept right away. NO CALL BACK! Home shield's offshore service dept is arocious and communication is terrible, if you work at Home Shield and are reading this call me for a resolve ASAP.

5 years ago

Reply from American Home Shield

Hi Jamil,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 21st, 2020

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Verified Customer

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Dave

Generally good service, but sometimes they can be picky about what they allow to be serviced. Be sure to read your contract carefully to know what you are paying for!!

5 years ago

Reply from American Home Shield

Hello Dave, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Jul. 24th, 2020

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Verified Customer

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Mike Simpson

We only had to use them one time, but everything went very well. Our ac was giving us a lot of trouble and they had someone out the next day.

5 years ago

Reply from American Home Shield

Hi Mike,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Paula

I made 3 service requests online. The service professionals all showed up at my house on time and performed the work as requested.

5 years ago

Reply from American Home Shield

Hi Paula,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Janie Williams

I have always felt relived once I call in to speak or notify my problem, because I can rest assured Help is on the way and the problem is solved.

5 years ago

Reply from American Home Shield

Hi Janie.
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Edmund Shaw

I have several bad experiences with low quality companies AHS dispatches to your home. Some of their warranty contractors are not prepared to fix issues quickly and communication with AHS is very difficult.

5 years ago

Reply from American Home Shield

Hello Edmund, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 28th, 2020

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Verified Customer

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Jim Snyder

Used them a variety of times -- excellent service by Home Shield, and excellent service by the guys and gals they have sent. Well worth the $$.

5 years ago

Reply from American Home Shield

Hi Jim,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Ronald Washburn

Response time, value for the dollar. Very friendly staff, quality company that serviced my appliances and very knowledgeable.

5 years ago

Reply from American Home Shield

Hi Ronald,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Emkayoo

They follow up with the original repair request, and if not done right they will schedule it to be repaired by another professional at no extra cost.

5 years ago

Reply from American Home Shield

Hi Emkayoo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Miguel Torres

I have tried calling to see if my insurance is covered but keep being told the company that is supposed to report my issue has not done it. I called the individual who came to my house and he said he submitted the paperwork twice into your system. I have not heard anything from you guys. Seems like you took my 100 dollars and did nothing after that.

5 years ago

Reply from American Home Shield

Hi Miguel,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Verified Customer

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Mr.Smith

It takes too long to answer the phone. I have been on the phone for 45min to an hour and 20 minutes waiting for someone to answer the phone.ðŸ¤¨ not GOOD FOR ME AND OTHER CUSTOMERS.

5 years ago

Reply from American Home Shield

Hello Mr. Smith, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

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Verified Customer

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Jane Nielsen

Quick response to requests. If a second service request is made for the same problem, AHS is consistent in not charging again.

5 years ago

Reply from American Home Shield

Hi Jane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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AGS Las Vegas, NV

Have performed consistently. Service repair people are always well versed in product knowledge relating to the item needing repair..

5 years ago

Reply from American Home Shield

Hi AGS,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2020

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Verified Customer

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Lia Brozgal West Hollywood, CA

I've been very disappointed in AHS, overall. They are extremely difficult to get ahold of, and while the process for requestiong service looks easy, it is actually very difficult to get competent answers to questions. The policy with AHS was written into the contract when we purcahsed this home, but I no longer have the time or patience to use their "services".

5 years ago

Reply from American Home Shield

Hi Lia,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Verified Customer

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Zachary Wright Laredo, TX

Poor customer service. They use sub-par contractors that rarely show up for appointments and/or don't answer phone calls. Several contractors are lacking the knowledge to fix problems. Also calling in to customer service with a problem I am usually wait to talk to a representative 30-60 minutes.

5 years ago

Reply from American Home Shield

Hi Zachary,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Verified Customer

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Ana Stockton, CA

Helps me a lot with whatever issues I have with our home appliances and will try their best to get the people you want to work with your appliances

5 years ago

Reply from American Home Shield

Hi Ana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Verified Customer

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Judy Rivera Dundalk, MD

Quality of work and dependability with on time service. The people that provide the services are professional and trust worthy.

5 years ago

Reply from American Home Shield

Hi Judy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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Ronald Rinehart Ashburn, VA

I know it was at the end of the day but I was on hold for 45 minutes to talk to a rep regarding a problem. Also, the problem was for a previous service call that had been closed but later found to not be fixed.

5 years ago

Reply from American Home Shield

Hi Ronald,
Thank you for your feedback!

Jul. 15th, 2020

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Verified Customer

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Shel Gallatin, TN

Reliable quick service! Whenever we've had an issue they've provided reputable companies that have been able to solve our issue quickly!

5 years ago

Reply from American Home Shield

Hi Shel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2020

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Verified Customer

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Claudia Moore Van Alstyne, TX

AHS contact out with ver reliable people. Very professional, on time and take the time to explain what the prawns and the solution

5 years ago

Reply from American Home Shield

Hi Claudia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Verified Customer

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Cathy Colorado Springs, CO

Fast, supportive and efficient. Even when I chose the wrong item for an electrical issue they sent a correct repairmen with no additional charge.

5 years ago

Reply from American Home Shield

Hi Cathy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Olga Yakima, WA

Great warranty for the price awesome fast service air conditioning unit went out they called within 24hrshad to order part but didn't take long

5 years ago

Reply from American Home Shield

Hi Olga,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

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Ross Apple Valley, CA

Ease of requesting service online without pre=approval. Technicians that respond within 24 hours. Everything they say is covered...IS COVERED

5 years ago

Reply from American Home Shield

Hi Ross,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Benjamin Martinsburg, WV

Service is always excellent! The coverage and service excellent. I recommend anyone who owns a home to get an AHS policy.

5 years ago

Reply from American Home Shield

Hi Benjamin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Luther Thomas Garner, NC

We have always gotten good customer service, timely responses and whatever needs to happen to repair our equipment is taken care of.

5 years ago

Reply from American Home Shield

Hi Luther,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Rickey Rachel Eufaula, AL

Good service band very friendly .The only thing I would recommend is when something breaks on the weekend you have to wait until the following week

5 years ago

Reply from American Home Shield

Hi Rickey,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Verified Customer

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Kevin Wooden Vine Grove, KY

American Home Shield has fast response time when locating a company for the job, the companies were courteous and professional.

5 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 26th, 2020

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Verified Customer

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Mayfield Greenwood, LA

Techs are professional and skilled. The applicances are energy efficient and meet the same requirements as the original equipment.

5 years ago

Reply from American Home Shield

Hi Mayfield,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Verified Customer

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Calvin Smithson Plano, TX

Ac broke and they sent a company over that said home shield will pay for the compressor and labor but I still had to pay a thousand. Basically trying to recoup money. I asked for a buyout and was told I would hear back within 24 hours it’s been 6 days . I called and they stated they are behind . Meantime it’s 95 plus humidity in Texas and still no AC.

5 years ago

Reply from American Home Shield

Hi Calvin,
We apologize that our service did not satisfy your expectations. I would be glad to speak with you.

Jun. 27th, 2020

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Verified Customer

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steven stjohn Burke, VA

When it came time to replace an item, it seemed that AHS would nickel and dime me. I asked how much they were actually spending to replace a heat pump and they would not tell me.

5 years ago

Reply from American Home Shield

Hi Steven,
Thank you for your feedback about your experience.

Jun. 27th, 2020

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Verified Customer

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Martye Underwood Breckenridge, TX

When we had a issue they fixed it! They we prompt with a reply and a service called within 24 hours to set up a repair time.

5 years ago

Reply from American Home Shield

Hi Martye,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Debbie Roberts Houston, TX

The 1st contractor sent out did't check for a leak, so I lost $200.00 worth of coolant and had to purchase more 3 month later. Leak was fixed by 2nd contractor, after I have spent $610.00.

5 years ago

Reply from American Home Shield

Hi Debbie,
I would be glad o speak with you about your experience.

Jun. 27th, 2020

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Verified Customer

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Steve Smith Ridgecrest, CA

Best service, easy to work all issues online and what i see all maintenance is done within 48 or less depends on the situation.

5 years ago

Reply from American Home Shield

Hi Steve,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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joseph tinaglia Hinsdale, IL

Great service they repaired my A/C unit on a holiday weekend and kept me comfortable. The service man was very neat and friendly.

5 years ago

Reply from American Home Shield

Hi Joseph,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Michael Trevino San Antonio, TX

Very reliable . Always have sent out professional repair companies. I have been with AHS for many years and I recommend you highly.

5 years ago

Reply from American Home Shield

Hi Michael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Barbara Velazquez Hot Springs Village, AR

Very quick scheduling. We have had AHS for over 3 years and have to use them several times. Very quick online response.

5 years ago

Reply from American Home Shield

Hi Barbara,
Your patronage is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Bob Scales Painesville, OH

In a recent call I was on hold for more than 2 hours and was unable to speak to an agent. The resolution for my issue is not on the web site therefore I must speak to an agent for a resolution.

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Terry Puckett Red Bluff, CA

Promptness, dependability, fairness. They provide for ease of mind as a homeowner, esp. in the area of electrical and plumbing.

5 years ago

Reply from American Home Shield

Hi Terry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Ms. Wallace Desoto, TX

Nothing ever seems to be covered and between paying a monthly fee AND $75 per service order I'm questioning if its worth having this warranty or if I should shop around for a different company.

5 years ago

Reply from American Home Shield

Hi Ms. Wallace,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Dana

Hold time 46 min, service agent is unapologetic. I’m paying over $100 per month, this is too much. U.S. Air Air Conditioning should be held accountable for delays in service. Filed service request on May 31, 2020 today is June 9, 2020 and the job is pending and outside temps are above 90 degrees.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Dana,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Ivy Silas Chenoa, IL

Always come to my rescue. Mechanics know what they are supposed to work on. They complete the job no matter how long it takes.

5 years ago

Reply from American Home Shield

Hi Ivy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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Maria F Saffioti Las Vegas, NV

The service was excellent.The technician was very polite and was able to accomplish the necessary repair in a short time.

5 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 18th, 2020

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Verified Customer

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William D Walther Bolingbrook, IL

Overall performance in making service calls.However,we should be able to get the same pro at our home each time to fix our problems.

5 years ago

Reply from American Home Shield

Hi William,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Tom Zelten Roscoe, IL

Had to wait for the first tech, only to again wait for parts. Parts finally arrived, but more parts needed. Eventually told they'd replace the dishwasher, which they did, but the whole process took several months.

5 years ago

Reply from American Home Shield

Hi Tom,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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Jodi Stevens Sheridan, IN

They come through every time! Speedy dispatch for the most part and great assurance that if a big ticket item goes, I'm covered.

5 years ago

Reply from American Home Shield

Hi Jodi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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