American Home Shield: Read 34,905 User Reviews From Real Homeowners

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John Welch Lady Lake, FL

Unacceptable service. No sense of urgency in getting repair done. No emergency service. Even smallest part needs to be approved and then shipped to contractor and then ship to wrong address. No AC in 90 degree weather for 11 days. Customer service says will do something then contractor says they never authorized. Senior citizens with medical issues and this has been unbearable for us.

5 years ago

Reply from American Home Shield

Hi John,
I hate to hear about your most recent experience to have the AC system repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Tonya Clinton, MD

Great customer service, they are guick to put your repair order in and the next day or so the company they assign calls you for appointment

5 years ago

Reply from American Home Shield

Hi Tonya,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 10th, 2020

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Verified Customer

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Winifred Quinn Belmar, NJ

On the whole, I really appreciate them. But when the outcome of a job isn't complete, I don't understand what recourse I have to make sure the problem is finally fixed.

5 years ago

Reply from American Home Shield

Hi Winifred,
Thank you for your feedback!

Jun. 12th, 2020

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Verified Customer

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Daphne Riahi Norwalk, CT

They charge you every 31 days a new fee to have an appliance fixed. We had three visits on our ancient heating system (one thing broke after another) before it was finally replaced and now 3 so far on our old AC....

5 years ago

Reply from American Home Shield

Hi Daphne,
You concerns regarding the service fee is understood. I would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Joanne Richardson Carson, CA

Service is exceptional.. I like the way they handle your phone calls and I feel they really want to satisfy the customer

5 years ago

Reply from American Home Shield

Hi Joanne,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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John Scodellaro La Quinta, CA

the last couple of vendors sent by AHS for relatively minor repairs were either incompetent, unscupulous or both. Looking for uncovered add ons to my repair. In one case left my house in worse shape than before they arrived.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing AHS with your feedback. I understand that you have cancelled but I would be glad to speak with you about your experience.

Jun. 3rd, 2020

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Verified Customer

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Chris/Betty Sarenana Riverside, CA

Service has and continues to be Excellent! Knowing that if an appliance needs repair or replacement, HomeShield has us covered and excellent work.

5 years ago

Reply from American Home Shield

Hi Chri,s,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Kelly Taylor

Very easy to request repair service. Quick response with great customer service. AC problem was fixed within minutes.

5 years ago

Reply from American Home Shield

Hi Kelly,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 3rd, 2020

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Verified Customer

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Patricia Riley Scottsdale, AZ

Easy to contact with quick responses, price is reasonable and competitive, referrals have been reliable and competent and informative

5 years ago

Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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Phillip Manor, TX

They fix it or replace it. Period! Everytime we called. My stuff was fixed.Most people they send over, know what they are doing.

5 years ago

Reply from American Home Shield

Hi Phillip,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 3rd, 2020

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Verified Customer

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Reginald Sanders Locust Grove, GA

Decent service. I get many repairs done that may be costly. The deposit was best served at $50. It seems to be a solid organization.

5 years ago

Reply from American Home Shield

Hi Reginald,
We are so grateful for your kind words. Thanks for sharing your review with us and we hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Debra Thomas Canal Winchester, OH

very responsive to requests. As soon as I requested a service, there was contact made and a business was identifed to perform the work

5 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Priscilla Belmudez Tomball, TX

Easy access online and quick response from the company assigned to complete the service. Online user friendly overall highly recommended.

5 years ago

Reply from American Home Shield

HI Priscilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2020

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Verified Customer

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Donald and Cynthia Zember Racine, WI

Found it difficult to get a straight answer to questions out of them. Even though we realize about the COVID issue, they still took their good nature time to resolve issues such as air conditioning and plumbing

5 years ago

Reply from American Home Shield

Hi Donald and Cynthia,
I hate to hear about the delay in service that you experienced. I would be glad to speak with you regarding the service request.

Jun. 7th, 2020

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Verified Customer

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Charles Virginia Beach, VA

They have been a valuable asset to me and my family and have been a huge help when there is a breakdown of warranted items.

5 years ago

Reply from American Home Shield

Hi Charles,
We are pleased to hear about the coverage we have provided your family.

Jun. 5th, 2020

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Verified Customer

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Kathleen Carrollton, TX

No problem The company was notified immediately they emailed the next day Tech came a part had to be ordered. When the part

5 years ago

Reply from American Home Shield

Good afternoon Kathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Anjanette Weems District Heights, MD

AHS has always been nothing but Honest and Reliable when other companies have tried to tell me something totally different

5 years ago

Reply from American Home Shield

Hi Anjanette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2020

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Verified Customer

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susannataylor Fort Washington, MD

Because they were very good about sending out qualified traders man to get the most professional work done in a very timely manner

5 years ago

Reply from American Home Shield

Hi Susanna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2020

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Verified Customer

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Suinely Vincent Holbrook, MA

The few times that I used American Shield, we had good, professional contractors. The last time I used my warranty, I was very pleased that the repairs were covered.

5 years ago

Reply from American Home Shield

Hi Suinely,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Vicky Sanchez

Their Promptness and professionalisms . They Are always on time and knowledgeable about their expertise. Well done guys keep it up...

6 years ago

Reply from American Home Shield

Hi Vicky,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Jamesrichardson

The Service was very professional. He arrived on time. Came in ask what I though the issue was, check it and repair it.

6 years ago

Reply from American Home Shield

Hi James,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Verified Customer

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Carlos

Great Coverage, fast response time and techs that come to the property are very professional with great knowledge of there job skills.

6 years ago

Reply from American Home Shield

Hi Carlos,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Verified Customer

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Nacole

Got job done right. Fast and efficient. Good value for what we pay. Took care of the issue before summer when we would need our ac the most.

6 years ago

Reply from American Home Shield

Hi Nacole,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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Guillermo Palacios

They’ve taken care of all my needs and I really appreciate that, I had some problems with some contractors, but overall they fixed my appliances.

6 years ago

Reply from American Home Shield

Hi Guillermo,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2020

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Verified Customer

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Norma Young

They came checked out my dishwasher problem, got it working temporairly ordered part returned with it and fixed my problem

6 years ago

Reply from American Home Shield

Good morning Norma,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Amanda

Simple to use, when I had a stopped up kitchen sink I was able to get a plumber out next day who fixed it, cost was per warranty agreement

6 years ago

Reply from American Home Shield

Good morning Amanda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Toshia Stenger

Long phone wait times, phones representatives who give you the run around. Once you can actually place a work order & finally get a repair company out to access stuff they have been great

6 years ago

Reply from American Home Shield

Hi Toshia,
I would like to apologize for the hold times and delay in service that has been experienced. I would be glad to speak with you and get the issues resolved.

May. 20th, 2020

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Verified Customer

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Shannon Wiese

They charged my credit card $470 when they were not supposed to and took over 2 hours on the phone a week to refund. Sent out a plumming company that couldnt do all the work, had to request a different one and we got charged $75 again.

6 years ago

Reply from American Home Shield

Hi Shannon,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you about the hold times.

May. 26th, 2020

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Verified Customer

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Kathy Stewart

Always provide quick connection to a contractor, and the contractors AHS uses always resolve the issue thoroughly and professionally.

6 years ago

Reply from American Home Shield

Hi Kathy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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Celica

Always helpful and get the job done. I can rely on them when I have an issue. They send great and professional contractors every time.

6 years ago

Reply from American Home Shield

Hi Celica,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Gayle Shaw

on time and got the job done quickly, weve had three different thing repaired with home shield and have been happy each time.

6 years ago

Reply from American Home Shield

Hi Craig,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Verified Customer

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Robert Vergara

Customer service is great. Service was done next day and the company they chose to do the service was very professional and fast.

6 years ago

Reply from American Home Shield

Hi Robert,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

May. 20th, 2020

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Verified Customer

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Matt Wittig

Phenomenal customer service! I always appreciate how timely a service technician arrives to my house after submitting a case.

6 years ago

Reply from American Home Shield

Hi Matt,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Michael Rosenberg

Too expensive and you keeping increasing your fees and you keep reducing your coverage. It becomes more and more obvious that you have changed the business model that first made you popular.

6 years ago

Reply from American Home Shield

Hi Michael
Thank you for providing AHS with feedback about your experience and the premium cost.

May. 26th, 2020

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Verified Customer

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Carolyn

Always come through quickly, and they are dependable. I have had to do probably four claims. I have had no problems. It is worth it.s.

6 years ago

Reply from American Home Shield

Hi Carolyn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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Fernando Yepez Allen, TX

I have been a member for over 8 years and this has been my second time making a claim for something. I am not pleased to know that another company would have better coverage and charge less amount then I pay with American Home Shield. I feel like every time you guys come out you guys tell me that you cannot fix it but it ways has to be replaced. I feel like I am paying for a service that cannot help me. .

6 years ago

Reply from American Home Shield

Hi Fernando,
Your patronage over the past 8 years is more than appreciated. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business.

May. 6th, 2020

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Verified Customer

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Lisa Ojai, CA

Easy to navigate system, timely notification of where repair service will happen, provided all contact names and phone numbers.

6 years ago

Reply from American Home Shield

Hi Lisa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Sandra Van Vleck Arlington, TX

Visit info sent on my appliance call last u gave me no response when man glued my microwave door together This time didn’t know you wouldn’t fix what AC damaged. Not happy 2 times nowAC people did awesome job but no one else. Don’t confuse 2 visits Micro door 😜. AC guys great jAHS never realized to don’t complete job that’s all one problem

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sandra, Thank you for your feedback! I would be glad to speak with you and discuss your experience.

May. 5th, 2020

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Verified Customer

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Terrell Reedus Apple Valley, CA

Great service professional on time. They always communicated information in go detail. Kept me informed through the entire process.

6 years ago

Reply from American Home Shield

Hi Terrell,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Alvin smith Slidell, LA

Pass experience and service offered and professionalism of the company’s used to service my request. Even though repair on the refrigerator fail a week after the repair.

6 years ago Edited January 10, 2024

Reply from American Home Shield

HI Alvin,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Robert R Scottsdale, AZ

AHS has been timely and reasonable. They were able to contact and reserve an A/C repairman on Phx’s first 95 degree day...quite a feat.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Robert,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Kathy Shannon Ashland, KY

Service was fast and efficient. After I put in the request for service my new water heater was installed within 4 days.

6 years ago

Reply from American Home Shield

Hi Kathy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide you with a great AHS experience. We Look forward to servicing you again.

Apr. 27th, 2020

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Verified Customer

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Susan Smith Parkesburg, PA

I feel they are a great company, when I needed them to help me contact a provider they responded but the provider didn't so I was without heat and hot water for 6 days.

6 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Apr. 28th, 2020

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Verified Customer

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Brett

Generally long waits for appointments. Most repair people do their job poorly. Takes 6 months to get a broken dishwasher or air conditioning system replaced when their techs can't figure out how to fix it. Zero interest in doing anything quickly or convenient for the home owner.

6 years ago

Reply from American Home Shield

Hi Brett,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 21st, 2020

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Verified Customer

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Megan Tingle

The service man explained everything in a way I could understand it and gave us several suggestions to maintain the functioning of our appliance.

6 years ago

Reply from American Home Shield

Hi Megan,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 21st, 2020

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Verified Customer

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Gail J. Wahl

My neighbor and my friend were impressed that your service was so prompt and considerate even after the problem was not fixed the first try.

6 years ago

Reply from American Home Shield

Hi Gail,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 20th, 2020

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Verified Customer

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Hannah rosiquez

Didnt cover my ac unit due to no gutters? I was upset but retentions sent someone out for a second opinion and it got fixed with no issues. Every other time has been great.

6 years ago

Reply from American Home Shield

Hannah,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Apr. 17th, 2020

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Verified Customer

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Riad Michael Shamoun

Coverage and service just as promised. No BS like other companies. Coverage with No questions asked and no waiting for approval

6 years ago

Reply from American Home Shield

Riad,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 17th, 2020

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Verified Customer

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Carol J Timmerman

Easy to report, fast appearance of workmen, assessment and work quickly done, quicl replacement and no more cost than service call.

6 years ago

Reply from American Home Shield

Carol,
Thanks for sharing! We love to hear that our process is easy. Although we hope there are no issues in the home, we are here if you need us in the future.

Apr. 17th, 2020

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Verified Customer

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Sherryl Young

Have used the warranty five times and out of those five times, the company sent service men who corrected the issue, except one time

6 years ago

Reply from American Home Shield

Hi Sherryl,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 17th, 2020

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