American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Esequiel Valdez

When I called customer service there is super helpful answered all my questions it was the best experience I had with customer service

4 years ago

Reply from American Home Shield

Hi Esequiel,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 15th, 2021

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Verified Customer

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Harlene McGee

Very poor customer service the person that's suppose to be a representative does not have answers as to why the service is not being taken care of in my case American Shield has not given the plumbing co the purchase order to replace my hot water tank and when I ask why I get there is no update in the computer so I need to contact the plumbing and the plumbing co says when we get the purchase order we will put you on the schedule so in the mean time I am without hot water for many days so would I recommend them no not with what I am experiencing.

4 years ago

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Akilah Strawder

They are diligent in taking the claim and sending to the service contractor, but some of the service contractors are not professional or provide adequate repairs..

4 years ago

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mike

very good customer service,priced competitively,quick response when notified of a problem.Have been with them for 10 years.

4 years ago

Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Kathy Westhoff

they are very misleading in the information. Given 2 options. Let AHS buy and install a new microwave or they would allow me to buy my replacement and they would pay me up to $470. or whatever the value was of mine at the time. I had paid my $100 service fee but if I purchased my own they would not pay for the repairman to install the microwave but they would pay for him to install it if they purchased it. I was never able to make a choice they did it and said my repair order was complete and closed. The phones and their agents are not acceptable.

4 years ago

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Pati

I wouldn't rate them with any stars if I could the first time I called to have help with my duct work I was told that it's a pre-existing problem and was denied well the ductwork has been in this house since it was built in 1977 there's no water damage so I'm not quite sure other than it being over 40 years old what the pre-existing problem would be very unfair

4 years ago

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Curtis Sutton

They have taken care of our microwave and washer when the need arose. They sent out a tech and was determined we needed a new microwave and washer.

5 years ago

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Marco

Great Company. We he'd the washing machine broken for 5 months, we had several technicians trying to fix the washer until AHS find it the right one.

5 years ago

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Lan Smith

Always been quick to schedule the appt., service reps are professional, polite and during these recent visits, wearing masks to protect both of us.

5 years ago

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Olga Romfh

Never get to speak with staff or provider they assign snd I usually have to call the provider to make they'll get here. Last time, the provider kept me waiting to get here 3 days then another 7 days to fix the washer

5 years ago

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Verified Customer

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katzfive5

I still have an old furnace in my basement that AHS paid to have removed! I have called AMS to have the vendor to 1. Return the money for work not completed, 2. Pain another vendor to remove the furnace. This has been going on for a year, and AHS just ingnores my request, never has a follow up call with a supervisor as I have ask for repeatedly either!!! If AHS hires this vendor, then AHS should make sure the job is completed, period! Now, after 16 months, I'm still stuck with the old furnace in my basement, so what will AHS do about this now?

5 years ago

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Verified Customer

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Lewis Proffitt

They deliver what they promise and they are trustworthy as well as loyal to their customers. I have never been disappointed.

5 years ago

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Verified Customer

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Misty Miller

I call and for a small deductible they fix what ever comes up no questions asked I would recommend them to everyone I know

5 years ago

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Donald hill

They provided a very good service for me with very little problem and that says a lot for today's world so that's why I gave them five stars

5 years ago

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Kim Lacey

Very helpful! I've still not received my E Card from Lowe's to replace my refrigerator. Lowe's told AHS they sent it Wednesday. Still don't have it.

5 years ago

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Verified Customer

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Shawnee Jackson Richardson

Timely and dependable service over the course of my contract. I've had multiple issues back to back and each were fixed to my satisfaction

5 years ago

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Jonathan Williams

I signed up for an Electronic Warranty. I am trying to cancel it and it has become very difficult to do so.. there is no accidental damage coverage when a customer service agent confirmed it was and now I cant cancel and getting a long run around.

5 years ago

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Verified Customer

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Randy Smith

I'm not as happy with them as i feel I should be I've used it once and I thought the warranty was to keep me from paying out of pocket but I still paid 300.00 out of pocket if this is how good the warranty is I'm thinking of canceling and asking for my money back

5 years ago

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Verified Customer

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Antony Taylor

The tech came out and evaluated my refrigerator. It American Home Shield less than two hours to settle my case. It was very fast.

5 years ago

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Verified Customer

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S Shef

Great plan pricing, good web interface, low hold time(s) on the phone. Service was performed in one day -- parts were on the truck.

5 years ago

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Bonnie Wilson

Usually it does not take a month for some one to come out. It has on my vacumn system and he still has to come back to fix it, Let'ssee how long it takes for him to come back after he gets the part.!!

5 years ago

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Verified Customer

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Mark Roberts

Excellent service! Always fast reply's, they hire good companies and follow up to make sure you're happy with the work done.

5 years ago

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Verified Customer

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Anna

Getting my refrigerator looked at was not too delayed. It was worked on but declared unrepairable. I have not heard from AHS about a replace in almost three weeks.

5 years ago

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Verified Customer

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Edwin

Very quick to respond and repair the problem; the last time the repair tech had the part on the truck down time was a matter of minutes!!

5 years ago

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Verified Customer

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Debra Tuchscherer

As soon as I placed a claim they took care of getting someone to my house. Much better than the service I received the last time I was a member.

5 years ago

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Verified Customer

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John

AHS failed to provide my phone number to the contractor, resulting in my work order being canceled. After hours on the phone to correct this, I have received two additional service fee charges of $100 apiece for no reason. Have called twice and been told twice they'd be canceled, but continue to receive emails warning me about past due payments. Very frustrating.

5 years ago

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Verified Customer

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Milton

I had some questions about my contract. The rep was polite and answered all my questions and helped me understand what was covered better.

5 years ago

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Verified Customer

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Melodye Thomas

They have responded to all of my requests. Resulting repairs are effective. Have replaced appliances or a/c when needed.

5 years ago

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Lillith Nover

I called and spent 30 min on hold to talk to someone and then spoke to Beb. She put into the system that the AC and ductwork when I really needed the heater to be looked at. I said since they are out there then have them check both the heater and the A/C. The technician called me and said that she only put down A/C so he wouldn't be able to look at the heater. I wasn't happy about that. He went a head and looked at the heater but, when I got home I had to spend another 30 min on the phone explaining what had happened. plus you don't clean the ducts which I didn't know.

5 years ago

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Verified Customer

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Kathy Wix

After setting up our service call we were in contact with the contractor in less than 24 hours to set up an appointment.

5 years ago

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Carol Perniciaro

They have been excellent in all service calls I have placed. They use excellent contractors who are professional and efficient.

5 years ago

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Amy

American Home Shield has always resolved my issues. When someone came to service us and acted like they didn't want to they took care of the issue immediately.

5 years ago

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Verified Customer

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Lawrence Sudalter

The company rates high in their quick response to issues and technicians arrive within a day or two. They are a 5 star company.

5 years ago

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Verified Customer

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Jorge magana

I have an issue with the technician looks like he didn't know what he was doing so AHS send me an other tech guy from an other source thanks AHS am very satisfied with you

5 years ago

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Verified Customer

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Graham Tolley Hampton, VA

The subscription is affordable and the service fee is reasonable. We've always had great response from their contractors.

5 years ago Edited January 10, 2024

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Sean Suskind

Terrible. American Home Shield has got to be one of the worst home warranty companies out there. They use sub standard contractors that do terrible work or no work at all. They are a complete waste of money and only survive because they pay websites to give them favorable reviews without ever checking with actual customers. Do not use them. You will be sorry

5 years ago

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Verified Customer

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David Patton

I was charged for an access fee of $250 because the contracted AC person did not have their own ladder. Getting American home shield to reassign the issue to a different company just resulted in them assigning this back to the same company that didn't have their own ladder. Getting them to find a contractor that can do the work instead of being assigned to a very small pool of contractors. Also was charged another service fee for asking for a second opinion after the customer service rep offered me options when I did not agree with the plumber that spent 10 seconds on 'diagnosis'.

5 years ago

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Verified Customer

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Elizabeth Young

Can't get of hold of anyone till two hrs later. and when you put me on hold you cut off phone line and don't call me back, when you say you will if we get cut off. And all the contractors you send to fix my frigerater can't fix the problem. So what are you going to do about it?To fix problem!!!

5 years ago

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Verified Customer

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Samantha

$75 per problem. They said they can have three problem fixed at the same time (with that $75 per visit), but the plumber that showed up said he can only fix the toilet but not other problems (sprinkles, etc.). So it means that for three different problems they call three different people/company and that could cost $75x how many problems. I don't see a point of buying the insurance

5 years ago

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Verified Customer

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Lorraine Sadler

Use their website to ask for repairs and their response is almost instantaneous. Their repair men/women are skilled, credible and courteous

5 years ago

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Courtney Sherman

I am a new customer and had my first service request completed through American Home Shield and the repair went very well.

5 years ago

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Verified Customer

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SUSAN QUIDLEY

This was a dryer repair and the waid was ok - however if AC and it happened on a Friday it wouldn't be good due to having to wait until a repairman could get out

5 years ago

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Verified Customer

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Joyce Staats

Every time Iâ€™ve had a need to use AHS they have been prompt on getting a repairman and repairs have been completed. Very professional company.

5 years ago

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Verified Customer

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John Sellers

The service they provide is excellent. Surely they can improve their phone system so that the wait for service is no more than a few minutes

5 years ago

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Verified Customer

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Patricia Young

My experience with them this year on my AC unit was easy to handle with them & I had great service from the company they sent to service my unit.

5 years ago Edited January 10, 2024

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Verified Customer

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Tracey M

Prompt service and accurate work. Explains what was fixed and why. Makes safety recommendations when observed. Friendly technicians

5 years ago

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Verified Customer

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Sean

They are willing to work with me on finding a vendor. I live in Key West and finding good companies can be a challange.

5 years ago Edited January 10, 2024

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Verified Customer

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Emma Wallen

Fast response, great coverage & protection that is thorough & fair. Provides peace of mind for big ticket potential breakdowns or repairs needed in the home.

5 years ago

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Verified Customer

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Leila Butler

American Home Shield is accurate with their time & with the Contractors they send out to help solve whatever problem you are having in your home.

5 years ago

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Verified Customer

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Sandra

I have always been treated very well. They have always fixed my lifes hiccups with contractors that always treat me well.

5 years ago

American Home Shield Reviews