American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Kathy Stewart

Always provide quick connection to a contractor, and the contractors AHS uses always resolve the issue thoroughly and professionally.

5 years ago

Reply from American Home Shield

Hi Kathy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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Michael Rosenberg

Too expensive and you keeping increasing your fees and you keep reducing your coverage. It becomes more and more obvious that you have changed the business model that first made you popular.

5 years ago

Reply from American Home Shield

Hi Michael
Thank you for providing AHS with feedback about your experience and the premium cost.

May. 26th, 2020

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Verified Customer

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Matt Wittig

Phenomenal customer service! I always appreciate how timely a service technician arrives to my house after submitting a case.

5 years ago

Reply from American Home Shield

Hi Matt,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Carolyn

Always come through quickly, and they are dependable. I have had to do probably four claims. I have had no problems. It is worth it.s.

5 years ago

Reply from American Home Shield

Hi Carolyn,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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Sandra Van Vleck Arlington, TX

Visit info sent on my appliance call last u gave me no response when man glued my microwave door together This time didn’t know you wouldn’t fix what AC damaged. Not happy 2 times nowAC people did awesome job but no one else. Don’t confuse 2 visits Micro door 😜. AC guys great jAHS never realized to don’t complete job that’s all one problem

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sandra, Thank you for your feedback! I would be glad to speak with you and discuss your experience.

May. 5th, 2020

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Verified Customer

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Fernando Yepez Allen, TX

I have been a member for over 8 years and this has been my second time making a claim for something. I am not pleased to know that another company would have better coverage and charge less amount then I pay with American Home Shield. I feel like every time you guys come out you guys tell me that you cannot fix it but it ways has to be replaced. I feel like I am paying for a service that cannot help me. .

5 years ago

Reply from American Home Shield

Hi Fernando,
Your patronage over the past 8 years is more than appreciated. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business.

May. 6th, 2020

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Verified Customer

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Lisa Ojai, CA

Easy to navigate system, timely notification of where repair service will happen, provided all contact names and phone numbers.

5 years ago

Reply from American Home Shield

Hi Lisa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Terrell Reedus Apple Valley, CA

Great service professional on time. They always communicated information in go detail. Kept me informed through the entire process.

5 years ago

Reply from American Home Shield

Hi Terrell,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Robert R Scottsdale, AZ

AHS has been timely and reasonable. They were able to contact and reserve an A/C repairman on Phx’s first 95 degree day...quite a feat.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Robert,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Alvin smith Slidell, LA

Pass experience and service offered and professionalism of the company’s used to service my request. Even though repair on the refrigerator fail a week after the repair.

5 years ago Edited January 10, 2024

Reply from American Home Shield

HI Alvin,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Susan Smith Parkesburg, PA

I feel they are a great company, when I needed them to help me contact a provider they responded but the provider didn't so I was without heat and hot water for 6 days.

5 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Apr. 28th, 2020

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Verified Customer

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Kathy Shannon Ashland, KY

Service was fast and efficient. After I put in the request for service my new water heater was installed within 4 days.

5 years ago

Reply from American Home Shield

Hi Kathy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide you with a great AHS experience. We Look forward to servicing you again.

Apr. 27th, 2020

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Verified Customer

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Brett

Generally long waits for appointments. Most repair people do their job poorly. Takes 6 months to get a broken dishwasher or air conditioning system replaced when their techs can't figure out how to fix it. Zero interest in doing anything quickly or convenient for the home owner.

5 years ago

Reply from American Home Shield

Hi Brett,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 21st, 2020

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Verified Customer

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Gail J. Wahl

My neighbor and my friend were impressed that your service was so prompt and considerate even after the problem was not fixed the first try.

5 years ago

Reply from American Home Shield

Hi Gail,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 20th, 2020

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Verified Customer

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Megan Tingle

The service man explained everything in a way I could understand it and gave us several suggestions to maintain the functioning of our appliance.

5 years ago

Reply from American Home Shield

Hi Megan,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 21st, 2020

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Verified Customer

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Hannah rosiquez

Didnt cover my ac unit due to no gutters? I was upset but retentions sent someone out for a second opinion and it got fixed with no issues. Every other time has been great.

5 years ago

Reply from American Home Shield

Hannah,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Apr. 17th, 2020

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Verified Customer

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Riad Michael Shamoun

Coverage and service just as promised. No BS like other companies. Coverage with No questions asked and no waiting for approval

5 years ago

Reply from American Home Shield

Riad,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 17th, 2020

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Verified Customer

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Carol J Timmerman

Easy to report, fast appearance of workmen, assessment and work quickly done, quicl replacement and no more cost than service call.

5 years ago

Reply from American Home Shield

Carol,
Thanks for sharing! We love to hear that our process is easy. Although we hope there are no issues in the home, we are here if you need us in the future.

Apr. 17th, 2020

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Verified Customer

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Sherryl Young

Have used the warranty five times and out of those five times, the company sent service men who corrected the issue, except one time

5 years ago

Reply from American Home Shield

Hi Sherryl,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 17th, 2020

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Verified Customer

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Debbie Young

Quick response and good coverage. They are easy to get service from with options of internet or phone. All the service people have been good.

5 years ago

Reply from American Home Shield

Hi Debbie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Don East

They have been more than fair with us. It took 2 or 3 companies to try to fix our problem and when nothing more could be done they settled

5 years ago

Reply from American Home Shield

Hi Don,
We are thrilled to have you as part of the American Home Shield family! Thank you for sharing your kind words with us.

Mar. 24th, 2020

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Verified Customer

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Jason

Great customer service. Easy to deal with and easy to get service! I've been a member for years and have been very pleased.

5 years ago

Reply from American Home Shield

Hi Jason,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more about your experience with us.

Mar. 23rd, 2020

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Verified Customer

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Rudy

Fast and Great service. I had an Electrician and a Plumber do service work and they were both very curtious and professional.

5 years ago

Reply from American Home Shield

Hi Rudy,
It was a pleasure to read about the contractors that completed the repairs. We hope you continue to enjoy the prompt and professional service that AHS provides!

Mar. 24th, 2020

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Verified Customer

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Abid Rizvi

Easier to schedule the service call, Showed up on scheduled time and perform the repair as promised. I'm happy with that

5 years ago

Reply from American Home Shield

Abid,

Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Dennis

Repair person left house with natural gas leaking in house after repairing dryer! Could have been disaster. I reported this to American Home Shield and they said they could not refund my service fee because I did not follow procedure. When I came home and discovered my house filled with gas, instead of opening all windows and doors, cut off the gas and replaced the kinked gas line, I was to call American Home Shield and schedule a repairman to come out the next day.

5 years ago

Reply from American Home Shield

Good morning Dennis,
I hate to hear about your most recent experience and the gas leak that was caused. I would be glad to speak with you as soon as possible and get the issue resolved.

Mar. 17th, 2020

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Verified Customer

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Diana Saulsbury

Excellent service Friendly Right on time when expected. Got right to work and had fixed in no time. Works Great. Older Dryer and now runs like Brand New!!

5 years ago

Reply from American Home Shield

Dianna,

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Linda H. Wright

Very Professenal Company was sent to Fix the Issue.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Linda,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Visitation Brittain

Quick response to service requests. Although I_m new to AHS, and have only required 2 service calls so far, I_ve been very satisfied with service.

5 years ago

Reply from American Home Shield

Visitation,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Willie

When I had an issue I contacted them via the chat function on thier website and they responded much faster than I had expected.

5 years ago

Reply from American Home Shield

Willie,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Fran Riney

Fast service, courteous and respectful staff, fast solution. I was happy they got the work done in a short amount of time

5 years ago

Reply from American Home Shield

Good afternoon Fran,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair in a timely manner.

Mar. 10th, 2020

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Verified Customer

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Confidential

The times I've had to use them they have done what they were retained to do and done so in a timely and efficient manner

5 years ago

Reply from American Home Shield

Hi,
We would like to thank you for being an American Home Shield customer. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Donna Schultz

I initiated a claim, had someone ck problem, submit recommendation, replacement recommended, ordered & delivered in less than 6-weeks!!

5 years ago

Reply from American Home Shield

Good afternoon Donna,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Priscilla Williams Teel

My last experience was most excellent. Prompt courteous service.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Priscilla,

Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Feb. 14th, 2020

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Verified Customer

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Gary Williams

please refer to my file for full disclosure of my case Claim#041700695. My claim was denied even though I was able to provide proof that a leak under my sink was not long term but accidental by two Remediator contractors. It's been a month and no help. Still waiting for a reply from a manager. Case has been escalated. Aweful worst customer service ever

5 years ago

Reply from American Home Shield

Hi Gary,
Your concerns about the denial are more than understood and AHS would be glad to speak with you and get the issue resolved.

Feb. 4th, 2020

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Verified Customer

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Customer

I feel like AHS does everything not to replace anything. I've had problems with old hearing and air conditioning units and instead of replacing it's always a quick fix only to experience the same issues 1-2 years later.

5 years ago

Reply from American Home Shield

Hi,
Thank you for providing feedback to AHS about your experience to have the HVAC system repaired. Your concerns regarding the warranty coverage are essential for AHS to use for improvement. I would be glad to speak with you and discuss the issues.

Feb. 4th, 2020

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Verified Customer

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Lillian

There are better Home Warranties out there. They firstly does not cover the roof and they send out people who are low rated on yelp. They come fix tighten something and leave which then you have to call the technician out again. Also they only allow one technician per charge of $75. We have multiple issues in different areas which were requested at one time but had to pay $75 for each problem.

5 years ago

Reply from American Home Shield

Hi Lillian,
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and get the issue resolved.

Jan. 7th, 2020

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Omar

This Technician man is super polite, respectful and he knows what he is doing. I will give him a lot more than five stars. God bless him. I hope a lot of Technician like him……

11 months ago

Reply from American Home Shield

Hi Omar, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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T Randle

11 months ago Edited December 23, 2024

Reply from American Home Shield

HI T,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Ravi G

Top quality contractors assigned to do the repairs and they get the job done fast. Little bit costly with the service charge you have to pay on top of monthly fees but well worth it for the peace of mind.

11 months ago

Reply from American Home Shield

Hi Ravi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Nichol

Don’t approve replacement of appliances or equipment if it powers on even if it doesn’t work properly.

3 months ago

Reply from American Home Shield

Hello Nichol,

Thank you for reaching out to us. We appreciate you taking the time to let us know about your experience with AHS. AHS will repair or replace the unit based off the pros diagnosis. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 27th, 2025

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Richard

On time for setting up appointment and getting a good day/time. Work with me on my schedule. Repair person on time, called before arriving, and was very knowledgable on what was wrong with washer. Had part in hand, repaired in 15 minutes. Tested unit - Perfect. Excellent experience.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Anne

We had a problem with our heating system. We contacted AHS and within minutes had a recommended repair company. The company was timely and expert and resolved our issue. I doubted whether AHS would really come through, but they did! I would highly recommend getting AHS for any home purchase!

1 year ago

Reply from American Home Shield

Dear Anne,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Melvin

I am not happy over the results for Garages. They keep charging me $100 for a service fee. They keep sending the same contractor who disgnosis it incorrectly he first time they came out; they refuse to fix or send someone different. The contract states if they can't repair, they would pay the value to purchase another. When we sign the contract we didn't expect any exceptions. Thier message is to repair for give you equal value for that item so you can purchase another for a lessor cost or compatible item. I am very displeased. They same contractor will report the same thing if they can't fix it,

1 year ago

Reply from American Home Shield

Hi Melvin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Donna

I just completed a claim with American Home Shield because by air conditioning was not cooling. They immediately had a company come out and resolve the problem! They have been great to work with any time I have a problem! Thank you, AHS!!

1 year ago

Reply from American Home Shield

Dear Donnna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 19th, 2024

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Jackson

American Home Shield. I like it because I and my family like the way they monitor their products to me. I had problem on water heater and I called technician from American Home Shield and I was helped and I was very happy with this company.

1 year ago

Reply from American Home Shield

Dear Jackson,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Mar. 6th, 2024

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Nancy

Claim was attended to promptly. The serviceman was punctual, professional, considerate and attended to our problem very well. We would recommend Your company and those you have doing the repairs to anyone. Must say , we would not like to have the problems but it is nice to know that if we have one we can depend on you.

2 years ago

Reply from American Home Shield

Dear Nancy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 1st, 2023

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Michael O'Connor

We had a veryloud noise issue coming from the tankless water heater. The first plumbing company that AHS sent could not fix the issue because they did not work on that brand. AHS sent another plumbing company and their rep diagnosed the problem, fixed it and the water heater has been running quiet ever since.

2 years ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 30th, 2023

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Patricia

I’m a customer of HSA, but I believe that it is a company collaboration with with AHS now. I did have a service call that I was very pleased with. As a customer for over 20 years I have only had one issue. It was a billing issue and it took 6 months to resolve. It was a long process but it was resolved.

2 years ago

Reply from American Home Shield

Dear Patricia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Asadullah Plano, TX

My experience with this company has been better than I had with a couple of other companies providing similar services. AHS has a good system and provide their customers with a good value for their money. They also are polite and i did not find any discrimination which i can easily tell when its occurring even if it is subtle. The best thing i like about AHS is that they give their customers cash out options or upgrade options on the appliances that are being changed. Some other companies do not allow this which sucks.

2 years ago

Reply from American Home Shield

Dear Asadullah, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 18th, 2023

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Suz McNeill (Sumit25) Katy, TX

I’ve used AHS for several years and I have mixed feelings about their service. If you have a service need during the week it’s not bad(4.5/5) but if you need time sensitive services e.g. A/C not working on the weekend, then it’s definitely poor. Seems they do not have a lot of providers to chose from and things don’t just break mon-fri. Even when they give you authorization to find your own provider, there’s no one on the weekend to authorize said provider, so offering that option is pointless. Also, different customer service staff tell you different things; so I’m not sure how knowledgeable they really are. Almost seems like they’re reading from a trouble shooting script. All in all, I’ve never really been denied service hence the 3/5 stars.

2 years ago

Reply from American Home Shield

Dear Sue, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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