American Home Shield Reviews

My last experience was most excellent. Prompt courteous service.

I feel like AHS does everything not to replace anything. I've had problems with old hearing and air conditioning units and instead of replacing it's always a quick fix only to experience the same issues 1-2 years later.

please refer to my file for full disclosure of my case Claim#041700695. My claim was denied even though I was able to provide proof that a leak under my sink was not long term but accidental by two Remediator contractors. It's been a month and no help. Still waiting for a reply from a manager. Case has been escalated. Aweful worst customer service ever

There are better Home Warranties out there. They firstly does not cover the roof and they send out people who are low rated on yelp. They come fix tighten something and leave which then you have to call the technician out again. Also they only allow one technician per charge of $75. We have multiple issues in different areas which were requested at one time but had to pay $75 for each problem.

We have been customers of AHS for 8 years. We have had horrible service. We have repeatedly

Very disappointed with last call for service. Off shore dispatch unable to assist

Price, what are you people thinking. Senior citizen on a fixed income

Its been lover a month for my washer & dryer to get fixed.. Horrible customer service..

Poor customer service. Reps don't speak English. Company refuses to approve any repairs.

I hate that the monthly fee has consistently gone up

I don't like that my monthly rate keeps increasing.

They keep raising the prices without telling us

I'm still enjoying my home owner plan when my AC breakdown I place a call and I called American home shield service they come the same day to my house to fix it they got me covered anytime my home appliance breakdown

So I recently found out that HSA and AHS Are the same company. Those nice colorful brochures you get when you are looking at a new home and are uncertain of the unforseen mechanical and other issues that may arise. Home warranty! Simple solution! Your covered right?! Not so fast.....and those colorful brochures with the lists of covered appliances: A/C, Furnace, Refrigerator, plumbing.....you feel well taken care of. If it's small things, like the water pump on your washer, they have ya covered. A CFCI tripping in an outlet, no problem. But God help you if you need work on a Refrigerator, worse yet a water heater or A/C unit. Once you buy the policy they send you a booklet that you tuck away. They count on you tucking it away and not reading it. For those who do and request a refund of police, no can do, even if you haven't used the services. For those who don't read the coverage, there are limits to coverage. Meaning that 6000.00 A/C unit has enough coverage to charge it and repair a part. But not enough to replace it. We had a dripping wash machine supply box in our laundry room. We made an appointment. The plumber contacted me and asked for pictures. I sent pictures, description and measurements so he could come prepared to do the replacement. I'm not sure why he came. ***EVEN though this 40.00 part is available at my local small town true value hardware store. He had to order it thru the HOME warranty company. He laughed and said be lucky it's not your water heater! I'd have to cut and cap the lines, remove it and wait a week for them.to send me one. I thought oh my God what have we gotten Into? I got a text from the plumber telling me the part was in and it would cost an additional 200 from me for the repair to'modify the water line and the drain pipe', 200 over and above the 100 I paid when booking the appointment. And they were going to tear my wall apart and it was not covered for repair. What was the AHS paying for? The plumber padded the bill to make it worth his time to come back. It is all very inefficient. We waited almost a month to finally get the repair done by a local plumber for a fraction of the cost. I ended up calling g our realtor and she got me in touch with the purchasing agent for the home warranty company. She gave me the name of the area sales rep for AHS who was here in the USA and she walked me thru reimbursement. Needless to say the realtor is not renewing their contract. These almost seem.like predatory. I called the BBB to file a complaint and AHS and HSA are so well versed with the over 23,000 complaints, that they have a form letter all ready to go. They just fill in the blanks. It's all lip service. No customer service. No real coverage. You are better off to just front the bill.and know ahead of time to save for that big expense than give your $ to a company like this.

Claim was attended to promptly. The serviceman was punctual, professional, considerate and attended to our problem very well. We would recommend Your company and those you have doing the repairs to anyone. Must say , we would not like to have the problems but it is nice to know that if we have one we can depend on you.

I’m a customer of HSA, but I believe that it is a company collaboration with with AHS now. I did have a service call that I was very pleased with. As a customer for over 20 years I have only had one issue. It was a billing issue and it took 6 months to resolve. It was a long process but it was resolved.

I’ve used AHS for several years and I have mixed feelings about their service. If you have a service need during the week it’s not bad(4.5/5) but if you need time sensitive services e.g. A/C not working on the weekend, then it’s definitely poor. Seems they do not have a lot of providers to chose from and things don’t just break mon-fri. Even when they give you authorization to find your own provider, there’s no one on the weekend to authorize said provider, so offering that option is pointless. Also, different customer service staff tell you different things; so I’m not sure how knowledgeable they really are. Almost seems like they’re reading from a trouble shooting script. All in all, I’ve never really been denied service hence the 3/5 stars.

I was able to schedule a claim after hours. Immediately got feed back via the portal that a appointment will be scheduled. It showed me who the company would be and an estimated time as to when they should be reaching out to confirm a time. The portal was easy to use and the company that did the work was great.

The people that answer the phones are very nice however they really don't ever know what's going on, noone follows up and they all say they will. Nothing gets documented and it's like going in circles every phone call. Nestor from Pro Price is fraudulent and will do whatever he can to get you denied. The 1st time he was at my home He stated I was missing caps when I was not. He did nothing and left. 2nd visit again no tools no diagnosis and left. 3rd visit i actually caught him taking the caps off and taking a picture with them off then putting them back on. Then leaving again doing nothing to diagnosis my unit. He then came up with an estimate and diagnosis of whats wrong with my unit without ever looking at my unit. With outrageous out if pocket uncovered fees. He never opened my unit, never had a tool in his hand!! How does he know whats wrong with it?? Why would I pay over $1000 to this company??! He is fraudulent and this company did not care. Please get rid of Pro Price Heating and cooling! How can I trust someone like that to fix my unit? This whole ordain took 2 months and still my unit is not fixed.

American Homeshield is great if all you need is to have something simple repaired. However, if you have something difficult or you require a replacement, you will have to wait at least 30 days for any resolution of a broken appliance issue. In addition, no one will automatically contact you to schedule replacement or to discuss the options for resolution... you have to repeated contact them for status updates and to obtain a replacement. This is very frustrating to do especially when you have to go without a major appliance for over a month! This happened with me and my washing machine. In the end, about 6 weeks after I initially reported the broken washer, I finally was given a certificate at Lowes to apply towards purchasing a new washer. So, in the end, the matter was resolved to my satisfaction but it took way too long and with no follow-up or status dates from customer service whatsoever. This process definitely needs to be improved.

I really liked My Georgia Plumber (MGP). They were prompt and very interested in helping me resolve my problem. AHS, however, denied me the service that MGP recommended so I had to pay out of my pocket. I doubt that I renew my AHS membership.

I gave a 5 so far because, I've used my warranty twice, but my response to my request are always prompt. I've never had an issue yet. I do everything online so I never spoke with AHS customer service once. I've never had too.

Douglas Mechanical did a great job with professional and fast service through American Hom shield. If I have an A/C issue they are smh preferred servicer. The manager Jessica in addition explained thing thouroughly and was very helpful with setting up the service.

We’ve been very satisfied with the quick services of American Home Shield. We’ve used these services on two different occasions and have had no further problems with our AC or refrigerator. I would recommend them to anyone and we have.

I like the resolution I got from the person who came to fix the problem. Also, he fixed everything the same day. What I didn’t like is I had to wait too long. I called on a Friday and didn’t get the person to fix the problem until Thursday of next week.

Very good company. They offer a great service and it can be very helpful. They have gotten expensive in the past year or so and are working on pricing themselves out of business. It does take a long time to get a contractor to service the items too. Especially when the things that break are things that are needed. I guess you have to weigh the options...ie pay 1000 dollars for a washer or wait a week or two to get it fixed and use the laundry mat.

Easy process that led to a reasonable settlement for appliance replacement, and excellent contracting of an installer for quick resolution of the situation. I’ve had previous experience with AHS years ago when I lived I; Houston, TX. They are beyond the best!

It great to know that when you call on American Home Shield, your service demands will more than likely be met. Very efficient, timely and the customer service is excellent. For the one claim that I have made, I was very satisfied with the company that they chose to satisfy my home needs.

I have loved AHS for the 20 years that I have used them. I have never had a problem in dealing with AHS. They are timely in getting me connected to the people who have to come out and do the work. Employees for AHS are always super polite and efficient.

American Home Shield recently put me win touch with an effective A/C service company after my A/C unit stopped working - we later found out due to a clogged drain line, which the service company's technician fully corrected within an hour, giving us relief after several days' "down time". Good job, American Home Shield

I like the ability to put in a call anytime day or night. I get an immediate response that it has been dispatched to the company and know that I will get a phone call immediately within 24 hours. Normally the response from the companies is immediate. I like the follow up from AHS making sure that everything was taken care of.

I have a lot of frustration with the call line. You can very rarely understand them or they understand you. Being able to sign up on line is great, but they need an area where you can put in a specific comment. There are times that something specific would be helpful to the repair company that they send and possibly in their choosing the correct company. Recently I had my ac freezing up. It was actually causing frost on the outside of the unit inside the house and causing a large pool of water on the floor. AHS sent out a company who did not address the problem. They were delightful and prompt, but I am unsure they knew what to do. They did however fix a damper problem. When my service company did come out to service it for the summer they ended up doing a diagnostic charge and servicing the problem. The coils had been freezing up due to a blocked drain pipe. Having him do this and the diagnostic service cost me exactly the same amount as the fee would have for AHS. However, other time their repair person has been spot on.

Good telephone response by agents. Always treat customers with respect and are helpful. However, the service companies they contract with in my area are not necessarily the best. The small plumber they used in Santa Rosa, CA was terrible. On my over-range pot-filler he fixed a leak but tightened one joint so that the potfiller would no longer fold back against the wall, but sticks out over range. He was personally aggressive with me when questioned about it, and I actually was afraid of a reprisal if I criticized his repair. My dishwasher repair was basically not done. Regular wash was taking three hours, and the repairman blamed it on my hot water not reaching the appliance quickly enough. I spent over $1200.00 for a pump that moved hot water to all faucets quickly, and the dishwasher now takes four hours in regular mode. My garage door opener repair took three return visits over more than three weeks for the repairman to decide it was time to order an electronic component (a board), though he mentioned this on the first visit as a possible reason for the garage door opening on its own.

We have overall been very pleased with AHS and wouldn’t want to be without this coverage. I’ve noticed over the years that their processes have improved and customer service has been extremely helpful. Our experiences with their contractors has been very positive with very few exceptions and when we did have issues AHS rectified the issues and concerns. We have no doubt that the cost of coverage has paid for itself and highly recommend.

Have been pleased with the professionals they have sent. Like the plan, the coverage, and the cost is not too expensive, though the charge has increased. Really like being able to get multiple services using the same professional under one service request. The professional works until the issue is resolved even if they need to come back out without an additional service fee charge. Would give 5 stars but have experienced some limitations on what they will do to resolve an issue.

Whenever we request appliance repairs, it’s always a different company. We have found that There is one company that has far surpassed all other companies we have had in the past. This company has fixed all of our kitchen appliances. If ( when) we need appliance repairs, I want to have right to choose this particular company. If this can be arranged, I will be an extremely happy camper ( long time customer)!! Thanks so much for your consideration. 😃