American Home Shield: Read 34,905 User Reviews From Real Homeowners

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jessica jones Anaheim, CA

I was really happy with American Home shield until recently. For the 8 yrs I’ve been in my home I’ve had the same contractors come to my home for my ancient HVAC system. It did break down & the repair was quickly approved. However, the contractor they sent out was BEYOND rude. If it wasn’t so hot, I would have thrown him out of my house. He overcharged me for an item they didn’t use. American home shield is investigating that & hopefully I will see some of that money back. That same contractor also said I had problems with my electrical panel, so I booked another service call with an electrician. Come to find out nothing was wrong with electrical whatsoever. At the same time all of this was happening, my washer broke down. That contractor came out, also not a great experience. Because of this contractor American home Shield denied fixing or repairing my washer because they said it was our fault. My washer was bought a year & a half ago. It’s a Samsung. I went onto the Samsung page only to find out many people are having the same issues with their washers as I am. The fact that AHS denied this & have had several bad experiences back to back with their contractors I’m considering not continuing my home coverage with them.

2 years ago

Reply from American Home Shield

Dear Jessica, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 4th, 2023

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Cindy Jones Charles Town, WV

I like the ability to put in a call anytime day or night. I get an immediate response that it has been dispatched to the company and know that I will get a phone call immediately within 24 hours. Normally the response from the companies is immediate. I like the follow up from AHS making sure that everything was taken care of.

2 years ago

Reply from American Home Shield

Cindy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Lloyd Longmont, CO

I have a lot of frustration with the call line. You can very rarely understand them or they understand you. Being able to sign up on line is great, but they need an area where you can put in a specific comment. There are times that something specific would be helpful to the repair company that they send and possibly in their choosing the correct company. Recently I had my ac freezing up. It was actually causing frost on the outside of the unit inside the house and causing a large pool of water on the floor. AHS sent out a company who did not address the problem. They were delightful and prompt, but I am unsure they knew what to do. They did however fix a damper problem. When my service company did come out to service it for the summer they ended up doing a diagnostic charge and servicing the problem. The coils had been freezing up due to a blocked drain pipe. Having him do this and the diagnostic service cost me exactly the same amount as the fee would have for AHS. However, other time their repair person has been spot on.

2 years ago

Reply from American Home Shield

Dear Lloyd, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 1st, 2023

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Paul Abbottstown, PA

Typically dealing with AHS has been an easy process. However my latest experience has been problematic. I need HVAC work, and my contract covers ducts, tubing, and insulation plus the main system. However, my claim was denied due to the duct boots. My tubing insulation is falling apart and I have water intrusion around the boots leaking through my ceiling. The boot insulation also need replacement. AHS denied the entire claim siting the boots and did not consider the other damage/repairs as separate. Customer service is basically automated and I cannot get clear answers when I try to understand why the two areas were not considered separately. I have been forced to work with the HVAC specialist AND AHS. AHS will not engage the HVAC specialist directly but only through automated systems. It has been over a month now and my ceiling is starting to collapse in places. This is only creating more cost for me. The HVAC specialist are wonderful but also very busy so communication is sporadic. The are the only ones in the area who work with AHS. I was told from the beginning and often throughout the process by them that “as long as they have worked with AHS, they have never seen them cover any duct work even if it’s in the contract”. I’m not feeling very positive about the outcome. I’ve carried AHS coverage for almost 8 yrs and until now had no issues. Close to 10k in premiums but we are fighting over a $900 claim. I’m seriously considering arbitration if further attempts to rebuff this denial falls short. All I want them to do is cover the insulation repair to my duct tubing. I’m willing to pay for the boot and ceiling repair. 3 stars for all of the other no hassle work they have covered but this is costing them 2 stars I would have otherwise given.

2 years ago

Reply from American Home Shield

Dear Paul, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 1st, 2023

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Susan Hanes

Good telephone response by agents. Always treat customers with respect and are helpful. However, the service companies they contract with in my area are not necessarily the best. The small plumber they used in Santa Rosa, CA was terrible. On my over-range pot-filler he fixed a leak but tightened one joint so that the potfiller would no longer fold back against the wall, but sticks out over range. He was personally aggressive with me when questioned about it, and I actually was afraid of a reprisal if I criticized his repair. My dishwasher repair was basically not done. Regular wash was taking three hours, and the repairman blamed it on my hot water not reaching the appliance quickly enough. I spent over $1200.00 for a pump that moved hot water to all faucets quickly, and the dishwasher now takes four hours in regular mode. My garage door opener repair took three return visits over more than three weeks for the repairman to decide it was time to order an electronic component (a board), though he mentioned this on the first visit as a possible reason for the garage door opening on its own.

2 years ago

Reply from American Home Shield

Susan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 26th, 2023

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Rosalyn

I appreciated the professionalism of the repair persons . They explained what needed to be done in order for my refrigerator to work properly. They told me about the process of ordering the parts and returning to replace the parts. They broke everything down for me.

2 years ago

Reply from American Home Shield

Rosalyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

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Marci Atlanta, GA

We have overall been very pleased with AHS and wouldn’t want to be without this coverage. I’ve noticed over the years that their processes have improved and customer service has been extremely helpful. Our experiences with their contractors has been very positive with very few exceptions and when we did have issues AHS rectified the issues and concerns. We have no doubt that the cost of coverage has paid for itself and highly recommend.

2 years ago

Reply from American Home Shield

Dear Marci, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Rick Gibson Sallisaw, OK

American Home Shield gave us the peace of mind when we bought a home in Oklahoma. We moved from Colorado and did not know any 'repair' shops and knew if something stopped working we would need help. This company is efficient and professional

2 years ago

Reply from American Home Shield

Rick, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Leslye Troutville, VA

They were very helpful. I am raising my 5 grandchildren in this house there is 1 person with MS and 2 with asthma and the hottest week . Our unit died and the send there people out and it was replaced in 8 days from beginning to end . Thank you

2 years ago

Reply from American Home Shield

Dear Leslye, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 19th, 2023

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Hattie Houston, TX

Have been pleased with the professionals they have sent. Like the plan, the coverage, and the cost is not too expensive, though the charge has increased. Really like being able to get multiple services using the same professional under one service request. The professional works until the issue is resolved even if they need to come back out without an additional service fee charge. Would give 5 stars but have experienced some limitations on what they will do to resolve an issue.

2 years ago

Reply from American Home Shield

Hattie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Wille Red Oak, TX

Whenever we request appliance repairs, it’s always a different company. We have found that There is one company that has far surpassed all other companies we have had in the past. This company has fixed all of our kitchen appliances. If ( when) we need appliance repairs, I want to have right to choose this particular company. If this can be arranged, I will be an extremely happy camper ( long time customer)!! Thanks so much for your consideration. 😃

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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TERESA

Understand, AHS has been wonderful and has helped me tremendously as I age and I’m a home owner… they have helped me not get overwhelmed being a home owner but there is still room for improvement thus , me writing this because of my latest situation with my built in microwave. I had to be in the phone with some wonderful people but still, fixing this microwave has been extensive and I’m having to hire a carpenter and spray paint my trim kit so it matches the other glossy black appliances in my remodeled kitchen from 2014

3 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for sharing your experience regarding the microwave repairs. I would be glad to speak with you and discuss the delay.

May. 12th, 2023

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Verified Customer

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HOLLY Greenville, IL

The service on a plumbing call was great and the plumber fixed the toilet issue, but not the valve issues. I was told on a telephone call with AHS that the issue was covered, but then when plumber came back, was told the issue was not covered. Very confusing and frustrating. So... I cannot knock the services, but the communication was poor. I should have not had to call AHS to follow up on the submitted quote for outstanding issue, and should have received correct information when I contacted them.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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Verified Customer

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Levern Bynum

I like how the company got someone out to do the repairs and it was very affordable! However the technician came in March after the work order was placed in February. Then he didn’t come back until April to fix the refrigerator! That was a long wait!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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Verified Customer

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CLARA

I like the fact that they responded and took care of my claim so fast Customer service was excellent That kept me informed on the status of my claim I’m so pleased and happy with American Home Shield!! I will definitely recommended to my friends and family.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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CARL

I received a quick response from American Home Shield when I needed an electriction to come out because I was smelling smoke from a wall socket at 04:30, I went online and requested service, I received an immediate response for an electriction to respond, an electriction arrived at approx. 09:00 and resolved the problem.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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John Davis Lexington, KY

The Rep worked out a deal were my monthly payments are less,but my up front service fee was a little higher.Also the Rep realized my financial obligations had increased.So my monthly payments were waved for a few months.That allowed me time to build up my finances.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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MARY Henderson, NV

I am a little unhappy with last service. DNG appliance replaced the broken belt on my clothes dryer. The appliance didn't squeak or squeal before the belt broke but now, with a new belt, the dryer makes quite a noise. I called DNG and was told that my insurance doesn't cover noise. You replaced other stuff in the past that was making noise as the drum turned.

3 years ago

Reply from American Home Shield

Hi Mary, Thank you for your feedback!

May. 2nd, 2023

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Verified Customer

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RUBEN Catheys Valley, CA

Amazing experience with American home shield Representatives , customer support awesome as well. More than we expected ". The technician arrived found the problem fixed the problem done". We applaud the service we wished all company would follow American's lead in service ".

3 years ago

Reply from American Home Shield

Hi Ruben, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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Patrick Grona Lindale, TX

Good timing. Good communication. Finish the work at right time. The garbage disposal works very well as it is a new replacement. Glad to have right person coming here. It is amazing to have it done. I recommended American Home Shield as it is very easy to contact.

3 years ago

Reply from American Home Shield

Hi Patrick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 26th, 2023

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Verified Customer

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Franklin Muntis Durham, NC

American Home Shield has been amazing! They are quick to respond to requests, get contractors to us in a reasonable time, and get our problems fixed correctly and quickly. The contractors they go through have been great and we have been very happy with the service. We will be AHS customers for years to come!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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KEVIN Albion, MI

Excellent local service pros and service. Schedule service and notify when they are on their way along with ETA. Courteous and professional service. However, getting them can be a challenge. Poor customer service center, difficult to understand and be understood. US based center would help with both those issues, the US economy and local economies where those workers will spend there earnings.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kevin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 26th, 2023

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Verified Customer

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Laura Morton Knoxville, TN

I am a new customer with AHS. Unfortunately, I had to submit a claim for a repair within two weeks from the date my plan went into effect. The process from start to finish I would rate as well above my expectations. With regards to customer service, the agent I spoke with about the claim was very helpful and accommodating. The repair process was completed within 48 hours . The service technician was very pleasant and efficient in getting the repair completed in a timely manner. Moving forward to another matter, I contacted AHS to discuss a personal matter with billing and I was satisfied with the information that was related to me concerning the amount of the bill. However, I asked if I could make a plan change or upgrade my current plan in order to add additional coverage pertaining to electronic devices, I was told that no changes including the option to cancel the membership was not possible because I had submitted a claim that was approved for payment to the service contractor. I attempted to explain that the information being relayed was not in the warranty booklet I received nor was it stated when I read the information on the company’s website. To the contrary, it stated that additional coverage can be requested and obtained from a new customer if made within 60 days from the date the plan went into effect, which in my case is March 28; 2023., meaning that I should have until May 28, 2023 to add additional coverage. As I have already stated, I am still considered to be a new customer, in my opinion based on the information I hav ever read, where there is no mention that a stipulation exists for anyone who have submitted a claim. I am not having a good feeling from my first impression of the company at this point. I may decide to make contact with another agent or a manager to find out more about this benefit that is offered to a new customer. Until such time, I am left feeling very unsure about what may be real or unreal based on someone’s own interpretation without having to verify with me where I can locate the information in writing that the agent is referencing verbally by phone. Thank you for the opportunity to express my particular concerns about AHS. ,

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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ROBERT Lodi, CA

I like when you send real technicians to our homes. So many of your contractors are really bad. It may be a good idea for your company to check yelp reviews to cycle through the bad contractors. I hope this helps other people with your home warranties

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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JOEL Las Vegas, NV

I have been with American Home Shield about 27 years and yet I have not been disappointed with the services appreciate that very much to have you guys and I said thank you I have never experienced any disappointment with AHS

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2023

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Verified Customer

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RICKY Gulfport, MS

Member of AHS over 25 years, love the company but notice over the years that some of the contractors has been less then professional (7 - 10 wait before responding) & poor craftsmanship/quality of work (Bissett plumbing came 3 times for the same problem (leak in my bathroom & never corrected the leak), finally paid out of pocket for a plumber to come fix the problem...the 1st time.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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JAMES Lubbock, TX

We live in West Texas. It’s HOT in the summer! American Home Shield offered a no deductible A/C check. Arctic Air came out and made sure our system was ready. The entire process was so seamless and positive that I have been encouraging my friends to get coverage with American Home Shield for peace of mind.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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DAWN Salinas, CA

We have utilized American Home Shield for a couple of items and overall have been very satisfied with the service and outcomes of the work done. Wish they would have more tradesmen from the local area, but those that have come to service our account have done good work.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Misty Graham Jacksonville, FL

This company always answers the phone. They always have helpful associates. The companies they use are great quality and send competent workers to help you. I've used them multiple times and am impressed every time. Thank you so much!!!

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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MARGARET Broken Arrow, OK

I am very happy with the service I have received from my American Home Shield policy. They replaced my microwave, repaired my ice maker and are replacing my dishwasher. All service men were very professional and knowledgeable!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Abhaya M. Dandekar Davis, CA

Not all things are covered fully. Some things are and when they are it is great like our pool pumps were fixed to our satisfaction. But we had problems with our regregerator and they did not cover an under the counter refrigerator, even though a refrigerator is on our warranty list. Not sure how how things are chosen to be covered or not. They were unable to fix our washer and drier, finally, they said that they could not. We had to buy a new washer and drier.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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Diane Combis Charlotte, NC

I have used American Home Shield for many years. Their customer service is all and more they say they offer! They stand by all their claims from beginning to completion. They send top quality companies for repairs. I have never had a complaint with any service that needed repair. I would recommend AHS to any member of my family!

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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ERIC G North Hollywood, CA

The service is spectacular! It’s super easy to book an appointment, and the turnaround time is on pint. There is usually someone at my house the next day, or even sometimes the day of. The technicians who have come from various companies have all been very friendly and knowledgeable and fixed the problem. Highly recommend!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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TERESA Sicklerville, NJ

I called and complained about a certain company and technician being dispatched to my home for issue with my washer and the disrespect of the repairman. As a result this company was placed on my no call list. I was told this had happened so I called a few weeks ago to put a request in for my washer and dishwasher. Found out that the same company that was placed on no call list was dispatched to my service request. I was told that there is nothing that could be done that I had to have a lawsuit on record for them not to dispatch that company to my home. Being told that there was nothing that could be done was honestly very rude and now I’m still stuck with two malfunctioning items in my household. Please explain what do I pay you for?

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Yvonne Guy Philadelphia, PA

The service technician was right on time and very polite. He wore shoe protectors in our home as soon as he saw the shoe rack at out front door. He was quick and efficient. My LG washer/ dryer combo has been working great since he fixed it.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2023

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Verified Customer

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KRIS Hollywood, FL

Prompt, kind, professional and worked very hard to resolve my plumbing issue. Hopefully it is resolved but I was assured if there is any further issue they will come back until it is resolved. Great attitude and made me feel I was in good hands.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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JOHN

I have been with AHS for a couple of years now and the 2 times I've needed them they have responded immediately acquiring the needed assistance with household problems that have risen in my house. Both times the workmen have been competent in their jobs and finished in a short time with good results. I am glad to have them work on my house.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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Verified Customer

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JOHN Atlanta, GA

Timeliness has been inconsistent over the years. We have had some great service and some that was less than good. There has been some language challenges with some of the service companies we have worked with that lead to a lot of frustration. We have been a customer for 19-20 years and don't always think that you are covering enough of expenses for fixed or replaced equipment. We also don't think that we should have to pay extra for emergency service as we are paying for a service whether a small repair of an emergency like a water tank. We chose to use a home warrantee company to keep repair/replacement costs down and don't always feel like that is the case.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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LISA Happy Valley, OR

AHS used to be a 5-Star company but they have done some things to lessen this rating over the past few years. Example: they sent out a fridge person who had zero idea how to fix our ice machine and damaged it in the process after using a you tube video to attempt to fix it. They also sent another service person who also did not know how to fix it., and wanted to send back the original guy who damaged our fridge to “fix it” after learning that he was incompetent. They also refused to pay for two people (rather than 1) to carry up a very heavy water heater up the stairs which ended up costing us a lot of extra money. More than was expected from the contract. I had to beg them to give us a reputable company to fix our ice machine, who ended up doing a great job. Some things they handle well (general plumbing contractors) and some they don’t, so service has been variable. The cost also keeps rising for their service while their choice of repair persons doesn’t always rise to the level that they used to.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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VICTOR Austin, TX

Once or twice when our account was in rural Mississippi you were unable to provide service yet your company continued to charge us each month. The sad thing is my husband took care of our bills for most of 35 years. He became I’ll and passed away last year. Any way I used your service recently and you replied promptly. Work team was very professional. Ferguson s plumbing in Gatesville l

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2023

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Verified Customer

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IRMA San Francisco, CA

Follow through and communication with the customer is not great in general. Very difficult to get point across no matter how many times I explain, and even when the issue is noted in the notes. For the current open service request for the lower household well (had no water in the house for a week), I am hoping after the contractor is here and takes pictures of the two wells and he submits the final invoice, payment will be made to the contractor less any items that are not covered. The well that the current service request is for, is household well. The payment made last year was for the algaculture well. We took cash in lieu of repair because, AHS could not find anyone to repair it We were out of water for weeks. I explained this for several days. More info on my part if needed.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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ELIZABETH Yucaipa, CA

Art was very thorough and professional. It was so good to have a technician who really knew what he was doing and did it to perfection. I always wan to ask for him when I need someone to take care of things for me. Of course I would hope that all of your techs are as excellent. Thank you Elizabeth

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Elizabeth Curran Atlanta, GA

AHS assigns contractors to your issue quickly. 90% of those contractors reply very quickly and get out and fix your problem right away. When my washer couldn't be repaired they made getting the replacement very easy with several options.

3 years ago

Reply from American Home Shield

Hi Elizabeth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Maria Villa Irvine, CA

I was such a pleasure having the two gentlemen working on my floor furnace. For years, we went through cold winters, but now our furnace is up and working. Their professionalism was evident and appreciate. Thank you so much for making our home warm again.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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ludamara2 Milwaukee, WI

This was my first time owning a policy and when I had to file a claim, the process was very easy. My issue was fixed very quickly and now I’m more confident that I made the right choice in choosing American home shield as my company

3 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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DOCK Midway, GA

I have had American Home Shield for the slat 4-5 years and they have been very responsive to my need. Washing machine, Dish washer, Miner repair to Federator and the Stove. now Oven is being replaced. I could not get the AC/Htc replaced because It would cost me more that what the AC was worth. With all that being said so far Excellent Service

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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CAROL Sarasota, FL

American Home Shield has been both positive and a little negative. They fixed our air conditioning unit and it works beautifully. They have been working on repairing the refrigerator since last September. Both the refrigerator and freezer are functioning well now. The plate on the front of the refrigerator around the water and ice dispenser remains loose and the refrigerator still has not been pushed back into the proper place. We had the holidays which of course are busy in addition to people taking time to celebrate. They unfortuneately had a death in the family and understandably could not come complete the work. I had hoped AHS could send someone else to complete the work and was advised that it would have to wait until March. To be sure I find this frustrating. It's April now and it remains incomplete.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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JIMMY Rockmart, GA

Home shield apparently looked at our history with our washer and dryer and decided to replace it after talking to us . They gave us an Ecard to Lowes or go on line to shop. We think we will be able to replace both the washer & the dryer with the amount they gave us Thank You AHS

3 years ago

Reply from American Home Shield

Hi Jimmy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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RICHARD Jackson, OH

Every time I had a claim an appointment was promptly scheduled and a serviceman showed up when he said he would. The only problems I had was when my wall air conditioner quite working and the serviceman looked at it and said there was nothing that one could do except replace it but apparently he told AMS that it was a window air conditioner being used as a wall air conditioner and they didn't cover window air conditioners. Then right around Christmas and it was zero outside my boiler quit and the same guy that looked at my ac couldn't fix it and knew little about boilers. He said we would have to get a plumber. We had family from out of state staying with us and we were trying to heat the house with the oven and electric heaters and couldn't wait another week for heat so I got the guy that does the HVAC where I work to fix it. Aside from those two experiences it's been great.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2023

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Verified Customer

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ERNETTA Brentwood, CA

The response to my request was quick and efficient. The initial visit showed that I needed my microwave replaced. I was sent options, I selected my replacement and it was installed right away. The entire process took about a week. I am extremely happy with my results.

3 years ago

Reply from American Home Shield

Hi Ernetta, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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