American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Taina Stubbs

I was told by the electrician that we needed to wait for American home shield to approve the services that we needed to be fixed and it's been over 2 weeks and we have still not gotten a response.

2 years ago

Reply from American Home Shield

Dear Taina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ted Kemmet Santa Clara, CA

Filed a claim for my hot water heater. The assigned plumber called within 10 minutes. Easy to do business with.

2 years ago

Reply from American Home Shield

Dear Ted, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Pamela Cypress, TX

The technician was prompt, and professional. He identified the problem and repaired the garage in a matter of minutes.

2 years ago

Reply from American Home Shield

Dear Pamela, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Jessica Dickens Pensacola, FL

They are amazing no problems always on the the job will get fixed or they will replace it I'm loving them

2 years ago

Reply from American Home Shield

Dear Jessica, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Anita Chattanooga, TN

Appliance service is good. Plumbing service with Her & His Plumbing was awful. They only diagnosed the problem never to be seen again.

2 years ago

Reply from American Home Shield

Dear Anita, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Jason Tucson, AZ

The level of coverage and the contractors that AHS works with are phenomenal! My home is in good hands with AHS

2 years ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Charles Compton, CA

Service calls are quick to respond. Tying to get immediate service is suspect coming from some of the vendors

2 years ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Heather Honolulu, HI

I’ve been waiting for a week now to get my appliance replaced. Everytime I call, though everyone is nice, no one can help me get an answer. I’ve been approved for a replacement and still waiting. Food is getting spoiled because I don’t have a working refrigerator.

2 years ago

Reply from American Home Shield

Heather, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Tito Mit Southfield, MI

For an emergency situation, the response time was quite high. It may not be under the control of AHS I understand. But overall good.

2 years ago

Reply from American Home Shield

Tito, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Halley S Omaha, NE

Absolutely would not recommend this company!! After paying $100 deductible to even have somebody come out they want to try to buy a part off eBay that is dirty and used have the repair person put it on thank goodness the repair person said no to a used part!!

2 years ago

Reply from American Home Shield

Dear Halley, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 4th, 2023

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Verified Customer

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Virginia Lancaster, TX

Good Company, provides good service and the ladies that takes the calls from companies are always so helpful.

2 years ago

Reply from American Home Shield

Virginia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Scott Peterson New Braunfels, TX

Horrible Experience. After paying our payments for 5 years, our AC went out. They wouldn’t cover the unit and the installation cost. They were going to replace with a different sized unit causing us to pay over $3,000 for modifications with their portion only $475. We are cancelling. Total rip off.

2 years ago

Reply from American Home Shield

Dear Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 27th, 2023

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Verified Customer

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Paras Chicago, IL

I have been a customer for over 10 years and through the ups and downs of homeownership, AHS has always come through.

2 years ago

Reply from American Home Shield

Paras, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Kamar

Consistently helpful and I’m grateful for the repairs and especially the furnace and water heater replacements.

2 years ago

Reply from American Home Shield

Kamar, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Svetlana Minina Millsboro, DE

Expensive and doesn't cover everything that you would expect it to cover. It is also difficult to get a hold of a human customer service representative when you call them on the phone.

2 years ago

Reply from American Home Shield

Svetlana, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

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Carlos San Antonio, TX

The US Air HVAC company has not come back after sending their technician who confirmed that my AC unit needed to be leveled the attic of my house. The last time I heard from them was email on a weekend. If they called it would be on my caller ID, they have not called and no voice message left.

2 years ago

Reply from American Home Shield

Carlos, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

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Yvonne El Centro, CA

Long waiting for the garbage disposal to get fixed. Unreliable vendor. ( the first one, the second one was right on point)

2 years ago

Reply from American Home Shield

Yvonne, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Rhonda Cannon Dallas, TX

have turned in two claims since we have used this service and both times very timely and great quality

2 years ago

Reply from American Home Shield

Dear Rhonda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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John Martin Newark, OH

The technician that came was very nice and knowledgeable. He had it fixed in a jiffy once he got the parts.

2 years ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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Tamra Brawley, CA

It has been 3 weeks trying to get my ac fixed and the company you sent has come out twice and doesn't want to do the work to fix it.same guy , lazy. I am not happy that I pay for your service and this is how you treat your customers.it should not take this long to have something fixed. And I am still waiting!!

2 years ago

Reply from American Home Shield

Dear Tamra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 20th, 2023

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Verified Customer

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Rachel Martinez Tulsa, OK

I have had an absolute horrible experience with American Home Sheild. I've even requested an investigation into my issue. It's been almost 2 weeks and I STILL don't have any resolution. Not even a courtesy call. I am extremely unhappy.

2 years ago

Reply from American Home Shield

Dear Rachel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 20th, 2023

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Verified Customer

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Ann

He was prompt and professional. He diagnosed the problem quickly and had all the necessary replacement parts.

2 years ago

Reply from American Home Shield

Ann, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Paulette Broussard, LA

I enjoy the security of knowing that my initial cost will be only my deductible. Thank you for that. Why is my membership cost steadily increasing?

2 years ago

Reply from American Home Shield

Paulette, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Lynn Dodd Long Beach, CA

Outstanding and efficient service. Appointment schedule the next day after service request was made.

2 years ago

Reply from American Home Shield

Lynn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Cindy

They were quick in getting me in touch with the company I needed. Also I only had to psy my deductible. It was great.

2 years ago

Reply from American Home Shield

Dear Cindy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Robin Berg Lansing, MI

Promised I would get water in 24 hours I ended calling you back and was told it would be another day I cancelled this service call called a plumber and he was here within 15 minutes and had my water back on in less than 20 minutes and was very nice about this being a short notice and was glad to help us out

2 years ago

Reply from American Home Shield

Dear Robin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 13th, 2023

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Verified Customer

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Sharon Grand Prairie, TX

I have had American Home Shield for years. They are now better than average since they have improved their customer service.

2 years ago

Reply from American Home Shield

Sharon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Rick Weathers

This claim was easy and efficient. The last claim for the water heater was not and I still had to pay a considerable amount of the cost.

2 years ago

Reply from American Home Shield

Dear Rick, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Douglas Santa Claus, IN

Very quick and professional service from AHS. I would and have recommend them to family and friends.

2 years ago

Reply from American Home Shield

Dear Douglas, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Brunilda Morua Willow Springs, NC

Both companies that came was polite and thy knew their job . Everything is working so I’m please

2 years ago

Reply from American Home Shield

Brunilda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Marilyn Williams Tacoma, WA

I love the fact that they always respond immediately… courteously… professionally… resolve my problem.

2 years ago

Reply from American Home Shield

Marilyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Thomas Mechanicsburg, PA

When service is needed, AHS comes through quickly. The technician is knowledgeable and professional.

2 years ago

Reply from American Home Shield

Thomas, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Suzy Northstar Los Angeles, CA

You guys sent the best company to help me with my water heater. Big orange here in Murrieta California is fantastic.

2 years ago

Reply from American Home Shield

Dear Suzy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Pamela Linderman Woodland Hills, CA

I just like that when you have an old product, there are many things that can’t be fixed, restricted, so your end up having to pay out-of-pocket. This is happened to me twice this year.

2 years ago

Reply from American Home Shield

Dear Pamela, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 19th, 2023

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Verified Customer

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Jessica La Crosse, WI

AHS has already saved us over $2000 in repairs. I highly recommend the Premium coverage, it is well worth it.

2 years ago

Reply from American Home Shield

Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Carmen Martinez

Fast response to service call. Service provided in a timely manner. Satisfied with service provided.

2 years ago

Reply from American Home Shield

Dear Carmen, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Darlana O'Fallon, MO

I liked they keep in touch with you. I don’t like that when you call you have a problem understanding them.

2 years ago

Reply from American Home Shield

Dear Darlana, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Yolanda

The men new what they had to do and they got it done right away, good service and on time thank you

2 years ago

Reply from American Home Shield

Dear Yolanda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Jeffrey WI

I liked the technician that was here and done the work. They were very knowledgeable in their field of expertise.

2 years ago

Reply from American Home Shield

Dear Jeffrey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Sherry Phenix City, AL

American Home Shield set up an appointment with the HVAC Company while I was on the phone with them.

2 years ago

Reply from American Home Shield

Sherry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Andrew Rio Rancho, NM

Like: peace of mind and help in financial crises. Dislike: offer lower ends of appliances but within reason.

2 years ago

Reply from American Home Shield

Andrew, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Kevin Lewis Sulphur, LA

It’s always easy to fill out a service request and the contractors call you when you were told that they would.

2 years ago

Reply from American Home Shield

Kevin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 18th, 2023

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Verified Customer

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Carl Decatur, GA

Over all I have been satisfied with the customer service but with all of the companies and service technicians.

2 years ago

Reply from American Home Shield

Carl, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Louis Pensacola, FL

Confirmation # from pro door to supplier took 4 attempts. (3 weeks) before my equipment got to me for repairs. Service people did great job. I wasn’t happy with pro door folks

2 years ago

Reply from American Home Shield

Louis, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Bubba Burleson, TX

Easy to work with and they set up quick appointments with the tradespeople. Their trade group is amazing!

2 years ago

Reply from American Home Shield

Dear Bubba, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Darlene Daytona Beach, FL

I like the peace of mind knowing I don’t have to worry if something breaks because they always come through!

2 years ago

Reply from American Home Shield

Darlene, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Tim

It took them 8 months to fix a sink that keep backing up. They say we’ve assigned a plumber, but no one ever showed. I call and they give the run around.

2 years ago

Reply from American Home Shield

Tim, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Lindsey Rowland Washington, DC

I will be leaving American Home Shield, they find a way to not pay for things that they sell to you that will pay be paid for. It’s a company of loopholes that they always manage to find.

2 years ago

Reply from American Home Shield

Lindsey, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Nithya Shanmugam Chandler, AZ

It was so convenient to schedule the appointments online and both my refrigerator and microwave problems were fixed.

2 years ago

Reply from American Home Shield

Nithya, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Judi Lavallee Laconia, NH

I have only used the service once. It was easy to log a request for service and service was completed expeditiously

2 years ago

Reply from American Home Shield

Judi, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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