American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Bonnie Hudson, FL

1 year ago

Reply from American Home Shield

Dear Bonnie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Deanna Cason Lincoln, NE

The response i got from my service request was phenomenal. I am very happy and cool with how my request was expedited.

1 year ago

Reply from American Home Shield

Dear Deanna, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Kim Ballard Kannapolis, NC

Affordable, comprehensive coverage, quality contractors, and quick responses to issues. Great company.

1 year ago

Reply from American Home Shield

Dear Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Michael Benitez Flores Austin, TX

Been a customer since 1998. Very pleased and happy with the overall service and product. Reimbursement is awesome!

1 year ago

Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Kami McManus

Service was ok, but l can't shop plans on their website or change it without having to call. I want to LOOK before I do anything.

1 year ago

Reply from American Home Shield

Dear Kami, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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George Hansen Arlington, VA

I just wish that ( in some cases) they send out contractors that have more experience. Overall, AHS is pretty good.

1 year ago

Reply from American Home Shield

George, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Kay Reynoldsburg, OH

Its a one stop place to resolve issues with home 'things.' I like not having to worry about who to call, etc

1 year ago

Reply from American Home Shield

Dear Kay, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Karen knight

Excellent service and an appt was scheduled within 48hrs. The technician sent out was absolutely wonderful!

1 year ago

Reply from American Home Shield

Karen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mary Oxford, NC

They are quick to respond to service requests. Their service vendors are professional and do a great job.

1 year ago

Reply from American Home Shield

Mary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Jacqueline Myrtle Beach, SC

I like the protection I have but was not very happy with the rescheduling of my appointment 3 times.

1 year ago

Reply from American Home Shield

Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Patrick

My A/C hasn't worked properly for 3 months. The same technician has been sent and can get it up and running for 3-5 days and then it breaks. I hired a different company to do a diagnostic check of the system and there is no refrigerant, multiple broken components none of which the AHS contractor identified or addressed.

1 year ago

Reply from American Home Shield

Patrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Daniel Montville, NJ

American Home Shield immediately addressed the issue with my dryer and is replacing it since it cannot be repaired

1 year ago

Reply from American Home Shield

Daniel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Debbie McNeil Cincinnati, OH

Wish my spigot out back was covered under plumbing. Service people have been very kind and helpful. Communication has been good.

1 year ago

Reply from American Home Shield

Debbie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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JoAnn Rice TX

The 3rd party repair companies are horrible and don’t seem to know what they are doing. I have had problems with my washer now and have 2nd repair company out and still have issues on top of New issue that they have created while trying to repair my washer!

1 year ago

Reply from American Home Shield

Dear JoAnn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 8th, 2023

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Verified Customer

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Debra Daytona Beach, FL

There is a total lack of communication and misunderstanding. I don't know if it's a language, barrier or word, but the receptionist does not understand what I am saying, or communicate a solution. The technician has not repaired my work and I can't seem to get anyone to do a recall.

1 year ago

Reply from American Home Shield

Dear Debra, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 8th, 2023

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Verified Customer

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Lori Taylor Cornelius, NC

Professional, friendly, and helpful. AHS acted quickly to schedule a technician to service my appliance.

1 year ago

Reply from American Home Shield

Dear Lori, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Avery Martin Cordova, TN

The tech that was sent to me gave little to no information regarding the system. He was no help in further my understanding or assistancing with my system.

1 year ago

Reply from American Home Shield

Dear Avery, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 8th, 2023

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Verified Customer

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TJ Prendergast Dallas, TX

It's a good value for the monthly fee, and we've used it several times in the past 3+ years since we purchased our home.

1 year ago

Reply from American Home Shield

Dear TJ, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Carlos Alicea Vero Beach, FL

The customer service experience is non-existent. No follow up or chat agents available to assist. The price increase does not reflect what they cover and leaves customers paying out of pocket. I have had request opened for month and have been charged with no service or follow-up.

1 year ago

Reply from American Home Shield

Carlos, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jun. 7th, 2023

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Verified Customer

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Sharon Vine Grove, KY

We have had American Home Shield for many years. They are responsive, professional, easy to work with, and have very good customer service.

1 year ago

Reply from American Home Shield

Sharon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Angela Church Henderson, KY

Overall excellent service & prompt attention to problems. Sometimes phone service is inactive or does not transfer when prompt is entered.

1 year ago

Reply from American Home Shield

Angela, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Radames Fuentes Killeen, TX

Tons better than the last company I was with. Quick turn around, great communication, and great follow up.

1 year ago

Reply from American Home Shield

Radames, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Debbie

Very responsive. Recently assigned a service company who called, came out and fixed the issue all within a day!

1 year ago

Reply from American Home Shield

Debbie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Gregory Irvine, CA

American Home shield is a good service for fixing simple issues like a running toilet or dripping sink. For larger jobs like a broken AC or water heater they are unreliable.

1 year ago

Reply from American Home Shield

Dear Gregory,I’m so sorry for the problems you’ve been experiencing. Please reach out to us at Bestco@ahs.com so we can discuss this further.Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Bob Grant Garland, TX

Very responsive. Their A/C repair company they sent out was very professional and were very professional.

1 year ago

Reply from American Home Shield

Dear Bob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Lakemia Champagne Houston, TX

They put my work orders in quickly. I just think they should cover more with air conditioning units.

1 year ago

Reply from American Home Shield

Lakemia, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.

Jun. 7th, 2023

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Verified Customer

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Tia Middlebrook Mansfield, TX

We love the knowledge technicians who are stele resolve our problems instantly-after parts are ordered and replaced.

1 year ago Edited June 12, 2023

Reply from American Home Shield

Hi Tia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Michael Wichita, KS

Always prompt reply / repair people have always been reliable and very efficient with their service.

1 year ago

Reply from American Home Shield

Hi Michael, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

Jun. 5th, 2023

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Verified Customer

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Michael Cole Raeford, NC

Great and timely response. Dispatched the proper contractors and handled my needs professionally and swiftly.

1 year ago

Reply from American Home Shield

Hi Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Randy Fresno, CA

I always have a great experience with American Home Shield. Always quick and easy to make and set up my appointments.

1 year ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Chris Wichita, KS

So far American Home Shield has not lived up to my expectations. I was told I would be paying 200 dollars of a 2800 repair to fix a leaking pipe. By the time the job was done, I paid 4000 and AHS paid 200. I didn't get any notification until the plumber was done and waiting for payment.

1 year ago

Reply from American Home Shield

Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Geober S Lake in the Hills, IL

They really do a great job, super efficient and fast, believe me, excellent service, I recommend them.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Billy Nowlin Southlake, TX

We have had AHS for quite awhile now and wouldn't dream of using anyone else! Always fast and efficient!!

1 year ago Edited June 7, 2023

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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MD Sampson Richmond Hill, GA

HVAC company affiliated with AHS was very professional and did a great job at diagnosing the problem and fixing it.

1 year ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Karen Liberty Hill, TX

We had an issue with our garage door opening. The service techs were out within 24 hours and had everything fixed!

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Bob Medford, OR

American Home Shield no longer allows the customer to choose the contractor he feels is the most competent, but rather, they assign contractors who charge the company the least amount of money.

1 year ago

Reply from American Home Shield

Bob, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Sharon

Service person was very prompt, efficient and knowledgeable explained everything that was going on with my appliance

1 year ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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S janiak

Care about customer satisfaction by offering prompt response and ensuring the work is completed by the technicians.

1 year ago

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Jason Ashburn, VA

My refrigerator/freezer went out in May 2nd. Contractor showed up on May 4th and informed AHS that it needed to be replaced. I have called AHS 3 times and still no refrigerator as of May 30th. They don't fulfill their promises. They do not care.

1 year ago

Reply from American Home Shield

Jason, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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Caroline

Appliance plus tech still not resolved few weeks ago issues , stated parts back ordered. Disappointed with service tech Taking too long to resolve issue Appliance

1 year ago

Reply from American Home Shield

I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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GB Mee (AvaZsMama) West Sacramento, CA

The technician showed up on time, very professional and fixed the problem. Very satisfied and so happy to have AHS!!!

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Brenda Stillwater, OK

Came to fix my leaking washer and no longer leaks, but right after repair the softener would not dispense. Came back out to do a recheck and said the softener was dispensing just fine even though a full cycle was not ran. I didn't call the company for a 3rd time due to having to take 3 different days off. We just use dryer sheets now.

1 year ago

Reply from American Home Shield

Brenda, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

May. 31st, 2023

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Verified Customer

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RICKY Waco, TX

The plumbing company you had come out could not finish the job, the guys were too tall to fit under my duct, so had to get another plumbing company that could fix the pipe. Y’all should pay for it. Not my fault the plumber was to big

1 year ago

Reply from American Home Shield

Ricky, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

May. 26th, 2023

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Verified Customer

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Rawad Nasr Minneapolis, MN

Excellent service - very timely - great communication and great coverage- very responsive customer service

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Rick TX

Fast resolution of the problem. Contracted companies are very helpful and informative, especially expert pools

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Carolyn Durham, NC

I liked knowing when the repairman would arrive by the tracking system. He was on time and very professional.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Donna DeLand, FL

I think what ever appliances you gave you should send that tech that is trained for that particular brand.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Frances Alexandria, VA

AHS is quick to respond. The contractors have provided quick service; most are on time and personable.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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John Razon Dinwiddie, VA

Responsive company with knowledgeable and professional techs. Couldn’t think not having this coverage.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Douglas Toledo, OH

Fast reliable service. Recommend. Peace of mind knowing I can put a request in and it gets taken care of. Thank you!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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