American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Ted Won Camas, WA

Extremely slow in response to service request. Part shipped only after calling the call center multiple times and it took more than 2 weeks from the request to actual shipment, not to mention arrival. Call center number is hidden in the FAQ section. The call center agent is not professional and had some background noise of chicken. All in all, customer service level is horrible.

3 years ago

Reply from American Home Shield

Hi Ted. Thank you for your feedback regarding your recent service experience. We do understand part delays can be frustrating and we do hate to hear that we did not meet your expectations. I would be happy to speak with you to assist with any unresolved issue.

Dec. 22nd, 2021

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Verified Customer

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Fataiya Blaine Scio, OR

AHS has always been very response when it comes to putting in an order request. The service given has always exceeded my expectations.

3 years ago

Reply from American Home Shield

Hi Fataiya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Jacqueline LaBoy Berwyn, IL

My first experiences with AHS were fine things went smoothly and meet issues were resolved in a timely manner but for the last issue there has been nothing but issues calls not answered or returned when a supervisor requested and my concerns not addressed.

3 years ago

Reply from American Home Shield

Hi Jacqueline,
I hate to hear about the delay in service to have the dryer repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Ann Sebring Pensacola, FL

I rate it that way because it took months going back and forth with the first company they had to fix my air conditioner. Nothing ever happened. Service was never performed yet i still haven't been refunded my $100.00 deductible. I was charged twice two months ago for my monthly bill. Still haven't been refunded that money. I call and call and am told it has to go to the supervisor. I've gotten nothing but runaround. I want my money refunded. It would be really nice if you got people who spoke English to answer the phone.

3 years ago

Reply from American Home Shield

Hi Ann,
I hate to hear about the delay in service to have the air conditioner repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Joan Reil Las Vegas, NV

Efficient, professional. I've scheduled with AHS 4 or 5 times now and am quite satisfied with the repairman and the AHS process.

3 years ago

Reply from American Home Shield

Hi Joan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Donna Fadal Dallas, TX

Until they started using Service Contractors, I was pleased with the service How AHS handled my complaint about being overcharged and not providing the discount stated by AHS causes me to look for another companyo

3 years ago

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Verified Customer

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David Scott Fort Worth, TX

Responded quickly, answered all questions, had a leak fixed and my hearing unit fall inspection done with them changing out the filter.

3 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Jacqueline Wilson Mesa, AZ

Mark the Plumber who was sent out was very polite and took care of the issues I was having in spite of the fact I had to pay for 2 service calls.

3 years ago

Reply from American Home Shield

Hi Jacqueline. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Dec. 15th, 2021

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Verified Customer

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chuck Griffith Idaho Falls, ID

they were quick to address my problem and find an adequate vendor in my area to resolve my problem, the vendor was professional and knew how to fix my problem quickly

3 years ago

Reply from American Home Shield

Hi Chuck,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Verified Customer

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Miguel A Ramirez Beaumont, CA

Quick and prompt professional execution with my needed repair. Also, the monthly home maintenance calendar provided as a reminder to their customers.

3 years ago

Reply from American Home Shield

Hi Miguel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Eleanor Valenti Las Vegas, NV

AHS is good but I am not happy with the replacement faucet I got from Dockside. It does not give me the water pressure I used to have and it is certainly not as attractive as my old faucet.

3 years ago

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Verified Customer

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Courtney Peebles Saint Louis, MO

We've had an amazing experience with AH over the years but our most recent experience has left us without our washing machine for weeks at a time for something 2 companies couldn't fix

3 years ago

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Verified Customer

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Bonnie C. Wilmington, NC

Easy to use app. Good contractors sent through AHS. I've had AHS warrant protection for years and will keep renewing my contract

3 years ago

Reply from American Home Shield

Hi Bonnie. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. We look forward to being your warranty company for many more years to come.

Dec. 15th, 2021

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Verified Customer

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D. Scott Smith

AHS responded with quality technical help

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Verified Customer

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Catherine Pope Germantown, MD

The American Home Shield warranty is great! They handle my claims very expediently! I am thankful for their great service!

3 years ago

Reply from American Home Shield

Hi Catherine. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Dec. 15th, 2021

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Verified Customer

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Rosamay Stewart Muskogee, OK

Every experience is a great one. We have received new toilet bowls. A new faucet. Not surprised by extra fees. Don't have to worry about shock bills.

3 years ago

Reply from American Home Shield

Hi Rosamay. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your warranty coverage.

Dec. 15th, 2021

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Verified Customer

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Yolanda CATO Fresno, CA

Great experience. All my service request have been taken care of quickly. The repairmen have been knowledgeable, friendly and efficient

3 years ago

Reply from American Home Shield

Hi Yolanda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Mary Garza Houston, TX

There are fast, they do what they say they going to do, honest, helpful, garantee, very good company to have insurance.

3 years ago

Reply from American Home Shield

Hi Mary. Thank you so much for the positive feedback. We are so glad to know you are finding the value in your AHS warranty coverage. We love to take care of your unexpected home repair needs and cannot wait for the next opportunity to provide you with great service.

Dec. 15th, 2021

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Verified Customer

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Delene Huggins Gallatin, TN

The first claim was fantastic. With my second claim though, it took over a week for the repair people to have the time to come fix it. But when they did it was great.

3 years ago

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Verified Customer

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Dawn McMahon Rolling Meadows, IL

I had had nothing but good experiences with AHS! They are amazing to work with and always make sure everything is always taken care of.

3 years ago

Reply from American Home Shield

Hi Dawn. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Dec. 15th, 2021

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Verified Customer

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Katie Sebastopol, CA

Quick response, good service. The service people who came to our house were very professional, and fixed our problems quickly and throughly.

3 years ago

Reply from American Home Shield

Hi Katie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Jann Wasserman Erie, PA

Very quick to get claim and person out to fix. Replacement is a slow process however. Should be able to replace through a local store, maybe even the store that it was originally purchased.

3 years ago

Reply from American Home Shield

Hi Jann,
Thank you for sharing your feedback with us at AHS. I would be glad to speak with you regarding the washer service claim.

Dec. 9th, 2021

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Verified Customer

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Rachel Bonavia Rockford, IL

Easy and dependable, I referred my sister as well! She's buying her 1st home, I adv she needs a home warranty and you guys are the way to go!

3 years ago

Reply from American Home Shield

Hi Rachel,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Kevin Estrada Montgomery Village, MD

Because they've always helped me with my home issues without any problem. And if there is a concern they immediately addressed it.

3 years ago

Reply from American Home Shield

Hi Kevin,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Garrison Collins Spring Hill, FL

I placed two tickets and they were both handled well. The oven was replaced and the fan was finally fixed today. I have already recommended your service to friends.

3 years ago

Reply from American Home Shield

Hi Garrison. Thank you for letting us know both problems were resolved to your satisfaction. We truly appreciate the recommendation. Thank you for being a valued member of American Home Shield.

Dec. 14th, 2021

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Verified Customer

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Reggie Bi Chula Vista, CA

AHS is an awesome company because they respond immediately after you a request and their contractors get it right the first time.

3 years ago

Reply from American Home Shield

Hi Reggie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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KEITH A SHERMAN Myrtle Beach, SC

Because I called you all to look at my air conditioner and you charge me $100 and no somebody came out for 2 seconds and he left my air conditioner all undone my disconnect all hanging out in the rain and everything else and told me he couldn't fix it and he was supposed to call you all and send in a proposal for somebody and he never did that neither I ended up fixing it myself and I asked you all to please give me my $100 back because that was a waste of money

3 years ago

Reply from American Home Shield

Hi Keith. Thank you for letting us know about the experience with your air conditioning. I am sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with to assist further regarding this matter.

Dec. 9th, 2021

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Verified Customer

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Tiffany Shaw Snellville, GA

The response is always prompt to fix items, the customer service has been wonderful, and the contractors are always professional

3 years ago

Reply from American Home Shield

Hi Tiffany. We really appreciate your feedback. We want you to always know you can count of the service that AHS provides. We look forward to working with you again and providing this same level of service.

Dec. 8th, 2021

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Verified Customer

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Linda Corporal Dayton, OH

The company was contacted as soon as possible and I was able to get my furnace fixed in a timely manner furnace fixed in a timely manner.

3 years ago

Reply from American Home Shield

Hi Linda. We are so happy to hear that your furnace was fixed in a timely manner. We understand the importance of prompt and dependable service. Thank you for choosing AHS as your warranty company.

Dec. 8th, 2021

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Verified Customer

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Dewainstennett Vicksburg, MS

My needs have been instantly met! If I call to report a problem they are fast to get a service technician to my house ASAP!

3 years ago

Reply from American Home Shield

Hi Dewainstennett. Thank you for your positive review. We want you to know you can always depend on your warranty when ever you reach out to us. Thank you so much for trusting AHS.

Dec. 8th, 2021

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Verified Customer

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Timothy Joseph Clemo Fayetteville, NC

It was their professionalism in dealing with my matter. They replaced my 20 yr old range with a new one at no cost to me!

4 years ago

Reply from American Home Shield

Hi Timothy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Arnold jimenez Sun City, CA

Great service. Every time I call American Shield your technicians are here right away ain't you a beautiful job I recommend them highly

4 years ago

Reply from American Home Shield

Hi Arnold. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Nov. 30th, 2021

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Verified Customer

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Bridgette Martinez Houston, TX

they pick companies that are 2 & 3 stars to do the work. seems they never cover much of anything but you pay them every year. had my hot water heater serviced cuz the pilot light kept going out so the company they sent replaced the ignitor to only leave us in our home smelling gas and almost blowing up so I had to call a good plumbing company out they said the hot water heater was fixing to blow up and we would of had a big mess

4 years ago

Reply from American Home Shield

Hi Bridgette,
I hate to hear about the delay in service that was experienced to have the pilot light issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

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Verified Customer

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Robin Felton, CA

The electrician called/came w/in a couple of days, and did great. However, the plumber, even after two calls by me, never called back. Finally, our Realtor stepped in and the guy came the next day . . . and did a fine job.

4 years ago

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Verified Customer

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Lillian Butts Conroe, TX

Always good customer service and great service from repair companies. Not sure about how my bill keeps going up without me being informed or calling me for renewal.

4 years ago

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Verified Customer

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Madeline Sottosanti Naples, FL

Fixed my problem with my refrigerator would have liked it done sooner but realized they had to order parts it took about 2 weeks to repair.

4 years ago

Reply from American Home Shield

Hi Madeline. Thank you for your feedback and letting us know the issue with your refrigerator was resolved. We truly appreciate your patience while waiting for the job to be completed.

Nov. 29th, 2021

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Verified Customer

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F. Reynolds Aledo, TX

Usually good service. Very nice on phone,etc. Repairs usually take 3 days to see a repair person. Final fix of dishwasher took about 10 days...wait for parts.

4 years ago

Reply from American Home Shield

Hi F. Reynolds,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Maria Saliba Houston, TX

Because they are denying a claim based on false findings by the technicians. I provided proof that my system was not damaged due to a freeze that occurred 9 months ago and the contractors are claiming the damage occurred due to the freeze because they will not make as much money repairing the manifold under the warranty as they would repairing it outside the AHS warranty. No one has provided proof that my manifold was damaged during the freeze and I have provided ample evidence to the contrary.

4 years ago

Reply from American Home Shield

Hi Maria,
I hate to hear about the delay in service that was experienced to have the pool issue repaired. I would be glad to speak with you to assist.

Nov. 26th, 2021

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Verified Customer

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leslie C fortenberry Owens Cross Roads, AL

They quickly got my system fixed, and the work to replace and order the parts took no time at all. would recommend this company to anyone.

4 years ago

Reply from American Home Shield

Hi Leslie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Shane Bryan, TX

Very helpful and very quick. Their online access forms are very user friendly and helpful as well. Makes set up service request quick and easy.

4 years ago

Reply from American Home Shield

Hi Shane,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Gary Schlager North Las Vegas, NV

The outsourced customer service in whatever country it's in is the worst I have ever experienced. Having someone in the Philippines read off a flow chart isn't customer service. I had a company screw me over your company sent and spent a week trying to get it handled and gave up. Was supposed to get a credit for the service call and never did. I wouldn't recommend AMS to anyone who has a problem and needs customer service. It's the worst I've ever experienced.

4 years ago

Reply from American Home Shield

Hi Gary,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist.

Nov. 26th, 2021

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Verified Customer

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Shelly El Dorado Springs, MO

Not good customer service, took over 2 weeks to get a service tech to come look at my heater to see why it stopped working. All they would say is they don't have a technician in my area.

4 years ago

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Verified Customer

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Courtney Davis Clearlake Oaks, CA

Although the first contractor didn't correct the problem, a second contractor Carracker Plumbing came out quickly and corrected the issue.

4 years ago

Reply from American Home Shield

Hi Courtney,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Rosa muro Windsor, CA

They are quick to send out professionals to fix what ever problem you may have, and quick to resolve the problem by either fixing or replacing item.

4 years ago

Reply from American Home Shield

Hi Rosa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Scott Branam Cottonwood, CA

I have had a few problems in the house when you call they set up an appointment immediately and I haven't had any problems yet

4 years ago

Reply from American Home Shield

Hi Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Dr Haason Apple Valley, CA

I have been waiting over two weeks to receive a diagnosis and a repair on my hot water heater. I have not had hot water and I am very disappointed in this company. They referred someone who came out and stayed at the job was completed and I have come to find out this company is not BBB accredited and has many complaints. I am in awe that American home shield would do business with someone like this.

4 years ago

Reply from American Home Shield

Hi Dr Haason. Thank you for bringing this matter to our attention. We understand how important it is to have your service repairs completed in a timely manner and do apologize for any delays regarding your water heater. I would be happy to speak with you to assist with any unresolved issue.

Nov. 23rd, 2021

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Verified Customer

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doug logan

Very easy to contact, and very quick to get the repair request underway. So far ALL of the contractors except one have been very professional and knowledgeable.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Doug,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Stephany L ODonnell Plainfield, IL

Representative very rude when answering questions, especailly when they have a complaint about something. Does everything possible to not have the call escalated by insisting Escalation Rep will only tell me what they already have and that it will basically be waste of time to talk to them. Representative will state they will call me back, then they do not call me.

4 years ago

Reply from American Home Shield

Hi Stephany. Thank you for taking time to tell us about your experience. I do hate to hear that you were not satisfied with the service you received from our customer service agents. I would be happy to speak with you to address any unresolved issue.

Nov. 23rd, 2021

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Verified Customer

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Steve Nelson Mocksville, NC

Efficient, professional, good contractor. would like to continue with same contractor for any other of the same repairs

4 years ago

Reply from American Home Shield

Hi Steve,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Donald Kough Harker Heights, TX

For me it was great. The only drawback was that the plumber refused to actually do the job (he did great work, I might add) until he knew he was going to be paid.

4 years ago

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