American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Marie Chappelle Eureka, CA

Getting my refrigerator repaired has been quite an ordeal. 2+ weeks our we finally heard that the repaired was approved and parts were ordered. Now to wait on the parts and installation.

4 years ago

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Verified Customer

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Barbara J Whitham Lynnwood, WA

I called in the problem on my refrigerator, a tech came out found the problem and order the part and had it installed with in a week.

4 years ago

Reply from American Home Shield

Hi Barbara. Thank you taking time to let us know about the experience with your refrigerator. It is great to know the problem was resolved to your satisfaction. We can't wait to take care of next repair need as well.

Nov. 8th, 2021

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Verified Customer

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Julie Ugale Garrett, WY

Turn around time, coordination, great people without hassles, I am extremely happy to have chosen this company vs. others.

4 years ago

Reply from American Home Shield

Hi Julie. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really grateful that we could do that for you. Thank you for trusting AHS.

Nov. 8th, 2021

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Verified Customer

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Reed skinner Longview, WA

Best experience I have had to date with American. Answered phone timely and service provided was prompt and did why they said they would do.

4 years ago

Reply from American Home Shield

Hi Reed. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well.

Nov. 8th, 2021

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Verified Customer

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Deborah A Biggers Indianapolis, IN

the repair sent out was very professional , and the person I talked to at AHS , was very helpful and answer all my questions

4 years ago

Reply from American Home Shield

Hi Deborah,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 9th, 2021

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Verified Customer

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Dawana Johnson Perrine, FL

Never had a problem when filing a claim. The claims that I filled this year was taken care of ASAP by an accurate technician.

4 years ago

Reply from American Home Shield

Hi Dawana. Thank you for your feedback. We strive to provide our members with prompt and reliable service. We are so glad to have had the opportunity to take care of your repair. Thank you for choosing AHS.

Nov. 9th, 2021

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Verified Customer

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Richard Rivoira Carlsbad, CA

Very responsive to my requests and needs. Quick and efficient resolution to my issues. I am extremely satisfied with their service.

4 years ago

Reply from American Home Shield

Hi Richard. We are so excited to know you are pleased with the service and coverage from your home warranty. We want you to know you can count AHS when you need us. Thank you for being our valued home warranty member.

Nov. 8th, 2021

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Verified Customer

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Don Amick Greenville, SC

The stars abpve were self rated and would not change. This does not fairly represent my experience of the service which was very good.

4 years ago

Reply from American Home Shield

Hi Don. We are so excited to read your review. We love taking the hassle and worry out of owning a home and look forward to providing you with great service each time you call. Thank you for being our valued home warranty member.

Nov. 9th, 2021

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Verified Customer

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Christine Van Pelt Redding, CA

I have had Home Shield for many years & everytime I have needed their services they have been very courteous, prompt in sending repair people.

4 years ago

Reply from American Home Shield

Hi Christine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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SaBrina Macon Elgin, SC

Very professional each time I have reached out for services. In my opinion the service request I have submitted have been handled promptly.

4 years ago

Reply from American Home Shield

Hi SaBrina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Maryann Khan Oceanside, CA

I was able to call and talk to someone, did not have to do the whole thing online. The worker they sent was pleasant and knew his job.

4 years ago

Reply from American Home Shield

Hi Maryann,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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David Mountain Home, TX

They have always been great but they have recently streamlined the response for service claims. I had someone out the same day!

4 years ago

Reply from American Home Shield

Hi David,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Koste Belcheff San Angelo, TX

The technician was good and knew his business. The problem is the unit is old and has to keep having parts replaced when it would be more efficient to replace the unit.

4 years ago

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Verified Customer

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Mary Isenberg Punta Gorda, FL

I have American Home Shield in 3 Homes. If you appliance cannot be fixed they replace it period. Only company I know that will do,that.

4 years ago

Reply from American Home Shield

Hi Mary,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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Verified Customer

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Bernard Gardier Suffolk, VA

They are professional. Everything is documented, so if you read the documents and policies then you know what you have.

4 years ago

Reply from American Home Shield

Hi Bernard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Jeffrey G Daniel Grant Park, IL

Very reliable caring to follow upswing sure job is done A ND done right.answwer questions and gets answers. We'll worth the time and money

4 years ago

Reply from American Home Shield

Hi Jeffrey,
We appreciate your feedback and hope you continue to enjoy the coverage AHS provides!

Nov. 9th, 2021

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Verified Customer

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Kaitlyn Killeen, TX

Awesome service for a great price!! I appreciate everything this service has done for us in a time of need! My family and I highly recommend!!

4 years ago

Reply from American Home Shield

Hi Kaitlyn,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Shelena K Gray Biloxi, MS

The only thing I had them to do for me was service my furnace. After they come look at my water heater I will do another survey

4 years ago

Reply from American Home Shield

Hi Shelena. Thank you for the 5 star review. We look forward to working with you again and taking care of your future repair needs as well.

Nov. 9th, 2021

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Verified Customer

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Stephen E. Kain Lincoln, CA

Because the first contractor assigned for the refrigerator was terrible and AHS would NOT listen to me and consequently it took me nearly 3 months to get the refrigerator taken care of.

4 years ago

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Verified Customer

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WADE A RANARD Marion, IA

AHS is very easy to work with. They will either fix the problem or replace the appliance. In my case I received a brand new washer. Very satisfied.

4 years ago

Reply from American Home Shield

Hi Wade,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 9th, 2021

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Verified Customer

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Arielle B Decastro Virginia Beach, VA

Crazy poor. I've been having an issue with my furnace for almost 2 months now. AHS sent McCoy Plumbing to fix the problem. Twice they replaced the motor and once they replaced the fan assembly. Until now it hasn't worked. Two companies, Cutting Edge and ATR confirmed that McCoy had installed the wrong motor wrong, however I am still waiting for my furnace to get fixed.

4 years ago

Reply from American Home Shield

Hi Arielle,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 10th, 2021

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Verified Customer

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Clint Heller Wasilla, AK

They are professional and quick, it is well worth the money for the hundred dollar call out fee you have to pay, still Highly recommend them.

4 years ago

Reply from American Home Shield

Hi Clint,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Charlotte Rivers Fort Worth, TX

They don't take care of there customers . Every time you call them something is not covered. They charge me my monthly fees and non refundable visits. We have been with them too long not to receive Better Service. Customer Service is terrible also. You place a work order and they don't put in everything. They are just a waste of Money and Time . Don't Do Them

4 years ago

Reply from American Home Shield

Hi Charlotte. We appreciate your feedback. We are here to address your concerns. I would be happy to speak with you regarding any unresolved issue.

Nov. 2nd, 2021

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Verified Customer

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Ping Chi San Jose, CA

I got quick response from American Home Shield to my service request. The plumber it sent to us was professional and did a great job!

4 years ago

Reply from American Home Shield

Hi Ping,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Chelsealya Payne Austell, GA

Very responsive and professional. Very thorough in ensuring that my home needs were taken care of In a very timely manner.

4 years ago

Reply from American Home Shield

Hi Chelsealya,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Monica Allison Park, PA

Awful! First claim they told us that our desired contractor wasn't on their list.. we found out later that they were! Then, they sent someone who wasn't on their preferred list. After our second claim for a different issue, they withdrew from my bank account, without my permission or notifying me, THREE additional claim fees, on different dates, totaling $225! These occurred two months later. Thank goodness my husband noticed them! I would NEVER recommend this company!!

4 years ago

Reply from American Home Shield

Hi Monica,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss the fees paid to AHS.

Nov. 2nd, 2021

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Verified Customer

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Jean Cosgrove North Las Vegas, NV

You people received payment from my escrow on Sept 20th and deposited same then when I called on Oct 13th to get someone to look at my washer you insisted that I pay again. I have sent 3 copies of the check from escrow that you deposited and a copy of my bank information showing that you deducted the second payment from my bank account. I want my second payment returned immediately.

4 years ago

Reply from American Home Shield

Hello Jean. Thank you for taking time to let us know about the billing and payment issue with your contract. I would happy to look into this matter further and contact you to follow up.

Nov. 2nd, 2021

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Verified Customer

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Read McFaddin Portland, OR

It was quick and efficient experience. AHS addressed our issue quickly and the company we work with was fantastic as always.

4 years ago

Reply from American Home Shield

Hi Read,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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REGGIE HARRELL Harker Heights, TX

I've owned my new home just over a year and had three instances where they've stepped in to handle them quickly and professionally.

4 years ago

Reply from American Home Shield

Hi Reggie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Thomas Kemp Stevensville, MD

Good initial plummer response. However ever since has been disappointing. No contractor has been located to fix the whole in my ceiling. The phine service rep didn't even know AHS had sent me the option of a $100 to make me fix it and go away. Still waiting.

4 years ago

Reply from American Home Shield

Hi Thomas,
I hate to hear about the plumbing experience that was unsatisfactory. I would be glad to speak with you to address your concerns.

Nov. 2nd, 2021

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Verified Customer

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Veronica Jacksonville, NC

Customer service was great. I like how techs attended to my situation in a good time. AHS really have lived up to their name.

4 years ago

Reply from American Home Shield

Hi Veronica. We love taking the hassle and worry out of home repairs for our members. Thank for letting us know that you were pleased with your service experience. We can't wait to work with you again.

Nov. 1st, 2021

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Verified Customer

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Maxime Duchard Hudson, FL

I had a damaged Stove, AHS sent a contractor to fix it for me at home. Since then, the stove works as if it was brand new.

4 years ago

Reply from American Home Shield

Hi Maxime. Thank you for letting us know that the problem with your stove was resolved to your satisfaction. We look forward to providing you with a great service experience again.

Nov. 1st, 2021

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Verified Customer

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Bob Novello

The whole process was quick. The company they sent out was helpful and knowledgeable.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Margaret Boni Reno, NV

Every time I've had to use AHS, they have been courteous and prompt. The service companies that have been used are great as well.

4 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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SHERRIE WALLS Hyattsville, MD

I placed a service call on line and I received an email right away, then I received a call and another email, quick response.

4 years ago

Reply from American Home Shield

Hi Sherrie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Maria Diaz Lancaster, TX

Excellent and professional service. Repairs offered in a timely manner. Technician were respectful and very professional.

4 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Angela Moisant Choctaw, OK

I liked them at first for easy fixes, but as soon as something big happened they have been denying my claim on a heater. Said because a switch is broken that it isn't installed for diagnosis and therefore can't cover the replacement.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Angela,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Sean McClurkan Georgetown, TX

My washer died and they had a service technician to the house in a day or two and a week after that, I had a new washer installed.

4 years ago

Reply from American Home Shield

Hi Sean. Thank you so much for letting us know how promptly and effectively the issue was taken care of with your washer. We are so happy to have provided you with service you can count on. Thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Richard Holden Martinez, CA

I have had two bad experiences with AHS and its referred professionals. The first involves a plumbing leak that was apparently denied because of a construction error. I never received a denial letter or the report from AHS. The second involved my HVAC system and an electrical line problem. Again, no letter of denial or actual report provided. Despite getting a rate increase I. The past year, AHS has been useless as a home warranty. I am within a month of cancelling.

4 years ago

Reply from American Home Shield

Hi Richard. Thank you for letting us know that you were not satisfied with the service experiences for your plumbing and HVAC system. I would be happy to speak with you further to address your concerns.

Nov. 2nd, 2021

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Verified Customer

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Deborah Beer Verona, PA

We've had to call in multiple times since buying our house. Each time they helped us resolve the issue well. We'd be broke without them!

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Cindy S Lovern Mechanicsville, VA

I pay a high monthly fee that keeps going up, and I pay $125 per visit - so I am almost to the point that it doesn't pay to keep the service and instead just pay for something when it breaks.

4 years ago

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Verified Customer

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Deneen G Green Philadelphia, PA

Ease of application phase and expediency of response of technician. However, the time to get the needed product was slow and I was not updated along the way.

4 years ago

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Verified Customer

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Shawnesha Jones Tallahassee, FL

I would rate them higher yet their customer service reps and lack of training and empathy makes me rate them this way. I'm always connected to someone who has a heavy accent and doesn't care about my concerns

4 years ago

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Verified Customer

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Anonymous Beverly Hills, CA

If you like calling AHS several times a day and calling their techs simultaneously several times a day, then just throw your money away. We took cold showers for weeks until it was resolved. It's sad when you talk to your friends about the same company, and everyone comes to the same conclusion that it is a scam. One friend gave up with AHS after 6 weeks of her dishwasher never being fixed by them.

4 years ago

Reply from American Home Shield

Hello and thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Oct. 26th, 2021

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Verified Customer

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David Henderson Tulsa, OK

Waited weeks during hottest weather for ac to be fixed. Rcause they would not authorize another service company, who had the part, to fix it. Am waiting now on microwave fix. Can't get any info from AHS or their contracted service agent.

4 years ago

Reply from American Home Shield

Hi David. Thank you for the feedback regarding your service experiences. I am sorry to hear that the issues were not resolveed to your satisfaction. I would be happy to speak with you to assist with any unresolved matter.

Oct. 28th, 2021

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Verified Customer

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Joseph gorg Pequot Lakes, MN

The technician arrived on time was Polite and extremely professional completed our dryer and washer repair and the plants are working good

4 years ago

Reply from American Home Shield

Hi Joseph,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Frank M Augusta San Clemente, CA

They fulfill their purpose in a prompt, ethical and efficient manner. Then they add courtesy and pride in a job well done. Not just "good enough".

4 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Verified Customer

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Mary gallaher West Jordan, UT

Very professional and quick turnaround time trying to fix my fridge. Appreciated that they took the time to try to fix it.

4 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Ronald Mills Raleigh, NC

Technician was very professional and easy to deal with. Well trained and diagnosed the problem and made the repair quickly. Very impressed!

4 years ago

Reply from American Home Shield

Hi Ronald,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Bill Seubert Shawnee Mission, KS

They were true to the agreement and quickly and painlessly arranged to have my broken hot water heater replaced. Was painless and easy!

4 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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