American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Stacey Boerner Bakersfield, CA

We have had both positive & negative experiences. We went without a refrigerator for many months, I think it was over 7 months. We had to threaten to speak to management before action was taken.

2 years ago

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Verified Customer

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Rohini Gupta Atlanta, GA

Not very good. I requested service in November. The person never showed up. You guys charged me $100. I have called 3 times and yet I have not been refunded. You have charged me $100 for the request to fix those exact same issue again but you won't refund me for the charge where the person never showed up. Very frustrating

2 years ago

Reply from American Home Shield

Hi Rohini. Thank you for letting us know you have not been refunded for there service if no showed up. I would be happy to look into this matter further and follow up with you.

Feb. 7th, 2022

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Verified Customer

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Susie Ericson Acworth, GA

I've been with them for several years. Every time they've come out, the problem has been fixed. If need be, a new part put in.

2 years ago

Reply from American Home Shield

Hi Susie. We are so excited to read you review. We understand how important it is to provide you with service you know you can rely on. Thank you so much for choosing AHS as your home warranty company.

Feb. 1st, 2022

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Verified Customer

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Arthur Dale Ausburn Rogers, AR

Quick to respond. Friendly and professional service technician that came to take care of my problem. Worked with my schedule

2 years ago

Reply from American Home Shield

Hi Arthur. Thank you so much for taking time to let us know about your experience. It is so great to know that the vendor worked with your schedule and resolved the issue to your satisfaction. We look forward to working with you again and providing great service.

Feb. 1st, 2022

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Verified Customer

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Hai Nguyen San Ramon, CA

Prompt. Resolves issue. If unable to find replacements part, will replace the product as per contract. Minimum hassle.

2 years ago

Reply from American Home Shield

Hi Hai,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 2nd, 2022

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Verified Customer

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DIANNA MARIE COCHRAN Hopewell, VA

Customer service prompt and helpful. I was able to get my issue resolved quickly and the electric company recommended was great too

2 years ago

Reply from American Home Shield

Hi Dianna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 2nd, 2022

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Verified Customer

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Eric Pierce Santa Rosa, CA

We had a relatively minor problem with our heater condensate line. American Home Shield had someone out to fix it promptly.

2 years ago

Reply from American Home Shield

Hi Eric. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Feb. 2nd, 2022

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Verified Customer

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Deborah Packard Fort Myers, FL

It took 6 weeks to get a replacement microwave. This was through the christmas holiday season with extra family members staying and friends visiting. Would we have to wait this long if we have A/C issues in the heat of the summer?!

2 years ago

Reply from American Home Shield

Hi Deborah,
I hate to hear about the ongoing delay that was experienced to have the appliances repaired. I would be glad to speak with you to assist with a possible resolution.

Feb. 4th, 2022

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Verified Customer

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Jessica Treanor Gold Canyon, AZ

Their site is well designed and user friendly. The coverage is excellent and the vendors they work with have been top notch!

2 years ago

Reply from American Home Shield

Hi Jessica,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 25th, 2022

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Verified Customer

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Catrice Walker Westwego, LA

They are reputable, knowledgeable about the services they provide. They help you navigate the claim process and the value is pretty good.

2 years ago

Reply from American Home Shield

Hi Catrice. We really appreciate your feedback. We are so happy to know you are finding the value in being and AHS member. We love taking the hassle and worry out of unexpected repairs for our homeowners. Thank you for trusting AHS.

Jan. 25th, 2022

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Verified Customer

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Rocky Racanelli Glendale, AZ

AHS is fast to send out work order request to the repairmen, they help with any issue we may have and we would refer AHS to others

2 years ago

Reply from American Home Shield

Hi Rocky,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2022

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Verified Customer

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Cheryl Hollingsworth Gainesville, FL

I have called American Home Shield twice since becoming a customer. Both times my issue was resolved timely and satisfactorily.

2 years ago

Reply from American Home Shield

Hi Cheryl,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 18th, 2022

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Verified Customer

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Steven Eaton Spring, TX

So far all the issues we have had have been repaired in a timely fashion with no issues about getting the repairs covered.

2 years ago

Reply from American Home Shield

Hi Steven,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 18th, 2022

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Verified Customer

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Jenee Coxon-Jackson Hampton, VA

The people answering the phones are knowledgable and friendly. I like being able to take pictures of the problem and upload it. The technicians are professional.

2 years ago

Reply from American Home Shield

Hi Jenee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2022

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Verified Customer

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Kevin Carlson Evanston, IL

We had a problem with our oven holding a consistent level of heat and the serviceman that came out had the problem answered in about 15 minutes.

2 years ago

Reply from American Home Shield

Hi Kevin. We are so excited to read about your experience. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you with your oven.

Jan. 12th, 2022

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Verified Customer

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Urie Properties, Inc Laguna Beach, CA

This morning: 50 minutes waiting to let service know the electrian they assigned AND CHARGED ME FOR ALTHOUGH THE APPT WAS NOT UNTIL TOMORROW, could not do the job. My phone died before I was ever connected.

2 years ago

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Verified Customer

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Sharon Petrick Rock Island, IL

I have had only 1 situation where the first contractor did not fix my problem and AHS sent another and they figured out the problem.

2 years ago

Reply from American Home Shield

Hi Sharon,
We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Melanie Flores Corpus Christi, TX

I'm a first time home buyer that had a heating issue right when I moved in. I called AHS and they made everything super easy to get serviced.

2 years ago

Reply from American Home Shield

Hi Melanie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 13th, 2022

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Verified Customer

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Wynetta E Robinson Jacksonville, FL

I have been with this company for over fie years and I have used them at least three times. They do not have the best companies that they provide for service and you always have to request a different provider because the providers that they provide most of the time other customers have had issues with the provider.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Wynetta, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Janine Marie Gazley Howell, MI

My hot water tank broke. We made a temp fix but based on the age and condition we are replacing with a like unit. This is great

2 years ago

Reply from American Home Shield

Hi Janine,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 13th, 2022

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Verified Customer

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William N Carpenter Colorado Springs, CO

I have had mostly good experiences with american home shield on their web site and with the employees of companies that have been sent out.

2 years ago

Reply from American Home Shield

Hi William,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 13th, 2022

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Verified Customer

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Anita Lancaster, CA

I have had 3 claims in 6 months and they have addressed each claim in a timely manner and the service has been great from each contractor

2 years ago

Reply from American Home Shield

Hi Anita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 12th, 2022

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Verified Customer

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Becky Steele Greer, SC

The wait time fixing HVAC is crazy. Especially during the heat of the summer. Also paid a fee to have someone come out to do a check up on heating but never came out. It's been over 2 months ago.

2 years ago

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Verified Customer

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Ramesh B NAIK Rancho Santa Margarita, CA

i got the service we expected when we signed up for the home shield warranty. We got rupdates as the process of repairing the water heater progressed

2 years ago

Reply from American Home Shield

Hi Ramesh. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Jan. 12th, 2022

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Verified Customer

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Candace Alford Louisville, KY

Convenient, reasonably priced. They set appointments with the Company's you need service with. Always,dependable,courteous technicians. Satisfied customer!!!

2 years ago

Reply from American Home Shield

Hi Candace,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2022

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Verified Customer

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Lawrence Collins Madison, WI

Because of their terrible accounting practices. I called to cancel a job request, and there rep assured me that I would have my $100.00 deductible retured to me in 7 to ten business days. Well That didn't happen!!! So the next rep I spoke to reassured me in the sane manor, and again, I haven't received the deductible, as of this writing !!!!!

2 years ago

Reply from American Home Shield

Hi Lawrence. Thank you for bringing your concerns to our attention. I am sorry to hear that you have not received your refund. I would be happy to look into this issue further and follow up with you.

Jan. 12th, 2022

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Verified Customer

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Verenda Johnson Louisville, KY

When I call everyone us very polite and very concerns about what I need done and they make sure that's all so I won't be charge twice

2 years ago

Reply from American Home Shield

Hi Verenda. Thank you for your feedback. We are very happy to hear that you have been happy with the service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jan. 5th, 2022

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Verified Customer

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Jose Nunez Mc Kinney, TX

This year I've had my refrigerator replaced and my washing machine worked on. The service was awesome and I am really enjoying the new refrigerator.

2 years ago

Reply from American Home Shield

Hi Jose. Thank you for letting us know about your positive experiences. We are so delighted to hear that you have been pleased with the service we offer. We look forward to being your warranty company for many years to come.

Jan. 5th, 2022

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Verified Customer

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Edwin K DeBeck Albany, OR

My furnace was malfunctioning. A contractor was quickly assigned. They diagnosed the problem, ordered the part, and made the repair. No hassles.

2 years ago

Reply from American Home Shield

Hi Edwin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2022

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Verified Customer

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Tara Houston, TX

They charged me for a recalling of my fridge when I called day 30 had I talk to several people to get it straight. Need to check to she if it was taken off my account 30 after

2 years ago

Reply from American Home Shield

Hi Tara. Thank you for bringing this issue to our attention. I am sorry to hear if you were charged when you were still within your recall period. I would be happy to speak with you to address this issue further.

Jan. 11th, 2022

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Verified Customer

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Debbie Winter Cumming, GA

Courteous and fast response. I inquired on auto pay and found it was a system glitch that prevented it this month. Auto pay was restored.

2 years ago

Reply from American Home Shield

Hi Debbie. Thank you for letting us know about your experience and that the issue was resolved to your satisfaction. Thank you for choosing AHS and we look forward to working with you again.

Jan. 5th, 2022

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Verified Customer

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Debra Freelon Duluth, GA

AHS has been great! Filing a claim is very easy and you get immediate notice of who your service request has been assigned to.

2 years ago

Reply from American Home Shield

Hi Debrah. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Jan. 5th, 2022

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Verified Customer

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Michael LaGoe Greencastle, PA

The service company called within 1 hour of opening a claim. So fast. Amazing service by you and the service company you sent out. Thank you!

2 years ago

Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 6th, 2022

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Verified Customer

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Isaac Baiden Murrieta, CA

They were fast with my order and the agent called me on time to come fix the order of work I placed with American Home Shield.

2 years ago

Reply from American Home Shield

Hi Isaac. Thank you for the positive review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 31st, 2021

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Verified Customer

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Misty Harris Vancouver, WA

Customer service & knowledge is lacking. I talked to 5 different agents and received completely different answers from you don't qualify for a replacement-I can order you replacement..Not good!

2 years ago

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Verified Customer

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Glenda Elliott Denver, CO

When your email says sign up for a free furnace inspection, then you charge me $100 that is not free. However, you representative was able to get that reversed so that is why you got a 3 instead of a 1

2 years ago

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Verified Customer

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edward brufke

Have not had a claim, the furnace tune up was kind of a joke the guy was here all of 5 minutes and changed the filter that he left for me to clean up. Rip off.

2 years ago

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Verified Customer

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Margie Rush Waverly, AL

We have been very pleased with the AHS. They have been very prompt and professional when contacted. Our problem was efficiently taken care of.

2 years ago

Reply from American Home Shield

Hi Margie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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Lillie Sapp Augusta, GA

Customer service was great and the company that was sent to my house got the job done. They were very professional and finished in a timely manner..

2 years ago

Reply from American Home Shield

Hi Lillie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 30th, 2021

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Verified Customer

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Lois Kidd Atlanta, GA

The company they chose to make the repair was excellent. They understood what was needed and took care of it immediately.

2 years ago

Reply from American Home Shield

Hi Lois. We are glad you took time to let us know about your experience. It is wonderful to hear how efficiently your issue was resolved. We can't wait to provide you with your next great service experience.

Dec. 31st, 2021

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Verified Customer

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Janice Ruffin Hyattsville, MD

They have been very helpful to me this year as I had two major appliances break. No questions asked they repaired or replaced them.

2 years ago

Reply from American Home Shield

Hi Janice. We are so happy to read about your service experience. It is great to know that the issues were resolved to your satisfaction. We are here to take the hassle out of unexpected repairs. Thank you for allowing AHS to do that for you.

Dec. 31st, 2021

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Verified Customer

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Geraldine Larson Watertown, SD

I have only had to use the home warranty once since I have it. I had great service from the company and from the service man that was sent.

2 years ago

Reply from American Home Shield

Hi Geraldine,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 30th, 2021

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Verified Customer

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Phyllis Jernigan Fayetteville, NC

Even though home shield know the part is going to go out they still won't replace it until it no longer works which means the the home owner not only has the stress of waiting for the part to go completely out, they will have to pay another deductible to ha e so.eone come back out to replace the part that they k eq wS going to go out.

2 years ago

Reply from American Home Shield

Hi Phyllis,
I hate to hear about your most recent experience to have the item repaired. I would be glad to speak with you to reach a resolution.

Dec. 31st, 2021

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Verified Customer

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JAMES COTY New Castle, DE

Asked AHS to send a plumber to fix a slow drain issue. Plumber came out, snaked the drain and caused a leak. They took 2 weeks to submit the report to AHS who then denied the claim stating it was preexisting issue. I purchased the Platimum Shield to cover any preexisting conditions, but they still denied the claim. WORST EXPERIENCE EVER. The plumber they sent, Enterprise Plumbing LLC has the worst reviews I have ever seen! AHS does nothing to vet the companies they are sending to do the work on policy owners properties. My experience thus far is AHS is CRAP!

2 years ago

Reply from American Home Shield

Hi James. Thank you for the feedback regarding your recent service experience. I am sorry to hear that you were not happy with the service provided. I would be happy to speak with you to address this matter further.

Dec. 21st, 2021

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Verified Customer

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Fataiya Blaine Scio, OR

AHS has always been very response when it comes to putting in an order request. The service given has always exceeded my expectations.

2 years ago

Reply from American Home Shield

Hi Fataiya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Ann Sebring Pensacola, FL

I rate it that way because it took months going back and forth with the first company they had to fix my air conditioner. Nothing ever happened. Service was never performed yet i still haven't been refunded my $100.00 deductible. I was charged twice two months ago for my monthly bill. Still haven't been refunded that money. I call and call and am told it has to go to the supervisor. I've gotten nothing but runaround. I want my money refunded. It would be really nice if you got people who spoke English to answer the phone.

2 years ago

Reply from American Home Shield

Hi Ann,
I hate to hear about the delay in service to have the air conditioner repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Jacqueline LaBoy Berwyn, IL

My first experiences with AHS were fine things went smoothly and meet issues were resolved in a timely manner but for the last issue there has been nothing but issues calls not answered or returned when a supervisor requested and my concerns not addressed.

2 years ago

Reply from American Home Shield

Hi Jacqueline,
I hate to hear about the delay in service to have the dryer repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Ted Won Camas, WA

Extremely slow in response to service request. Part shipped only after calling the call center multiple times and it took more than 2 weeks from the request to actual shipment, not to mention arrival. Call center number is hidden in the FAQ section. The call center agent is not professional and had some background noise of chicken. All in all, customer service level is horrible.

2 years ago

Reply from American Home Shield

Hi Ted. Thank you for your feedback regarding your recent service experience. We do understand part delays can be frustrating and we do hate to hear that we did not meet your expectations. I would be happy to speak with you to assist with any unresolved issue.

Dec. 22nd, 2021

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Verified Customer

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Susan Hunt Mobile, AL

I don't feel my dishwasher problem was adequately taken care of the first time. I shouldn't have had to call a second time to have the problem taken care of.

2 years ago

Reply from American Home Shield

Hi Susan. Thank you for your feedback. We are sorry to hear that the issue with your dishwasher was not resolved the first time. We appreciate your patience while waiting for a second visit to address the problem. We look forward to taking are of next repair and providing a better experience.

Dec. 22nd, 2021

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Verified Customer

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Cliff Richie Broken Arrow, OK

We have paid at least $50 per month and have barely used this service. They said they covered sewer gas, so we paid the $75 fee and they sent a plumber. Plumber wanted to do a smoke test, but these guys would only cover ~$40 of the smoke test because roof access is not covered. So I could pay the plumber $575, or AHS ~ $530, plus the $75 fee we already paid. Cheaper to go with the plumber. I will not be renewing this service.

2 years ago

Reply from American Home Shield

Hi Cliff,
I hate to hear about your service experience to have the plumbing repaired. I would be glad to speak with you to reach a resolution.

Dec. 22nd, 2021

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