American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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edward brufke

Have not had a claim, the furnace tune up was kind of a joke the guy was here all of 5 minutes and changed the filter that he left for me to clean up. Rip off.

2 years ago

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Verified Customer

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Misty Harris Vancouver, WA

Customer service & knowledge is lacking. I talked to 5 different agents and received completely different answers from you don't qualify for a replacement-I can order you replacement..Not good!

2 years ago

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Verified Customer

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Margie Rush Waverly, AL

We have been very pleased with the AHS. They have been very prompt and professional when contacted. Our problem was efficiently taken care of.

2 years ago

Reply from American Home Shield

Hi Margie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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Lillie Sapp Augusta, GA

Customer service was great and the company that was sent to my house got the job done. They were very professional and finished in a timely manner..

2 years ago

Reply from American Home Shield

Hi Lillie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Dec. 30th, 2021

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Verified Customer

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Isaac Baiden Murrieta, CA

They were fast with my order and the agent called me on time to come fix the order of work I placed with American Home Shield.

2 years ago

Reply from American Home Shield

Hi Isaac. Thank you for the positive review. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 31st, 2021

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Verified Customer

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Glenda Elliott Denver, CO

When your email says sign up for a free furnace inspection, then you charge me $100 that is not free. However, you representative was able to get that reversed so that is why you got a 3 instead of a 1

2 years ago

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Verified Customer

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Janice Ruffin Hyattsville, MD

They have been very helpful to me this year as I had two major appliances break. No questions asked they repaired or replaced them.

2 years ago

Reply from American Home Shield

Hi Janice. We are so happy to read about your service experience. It is great to know that the issues were resolved to your satisfaction. We are here to take the hassle out of unexpected repairs. Thank you for allowing AHS to do that for you.

Dec. 31st, 2021

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Verified Customer

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Lois Kidd Atlanta, GA

The company they chose to make the repair was excellent. They understood what was needed and took care of it immediately.

2 years ago

Reply from American Home Shield

Hi Lois. We are glad you took time to let us know about your experience. It is wonderful to hear how efficiently your issue was resolved. We can't wait to provide you with your next great service experience.

Dec. 31st, 2021

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Verified Customer

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Phyllis Jernigan Fayetteville, NC

Even though home shield know the part is going to go out they still won't replace it until it no longer works which means the the home owner not only has the stress of waiting for the part to go completely out, they will have to pay another deductible to ha e so.eone come back out to replace the part that they k eq wS going to go out.

2 years ago

Reply from American Home Shield

Hi Phyllis,
I hate to hear about your most recent experience to have the item repaired. I would be glad to speak with you to reach a resolution.

Dec. 31st, 2021

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Verified Customer

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Geraldine Larson Watertown, SD

I have only had to use the home warranty once since I have it. I had great service from the company and from the service man that was sent.

2 years ago

Reply from American Home Shield

Hi Geraldine,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 30th, 2021

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Verified Customer

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Ted Won Camas, WA

Extremely slow in response to service request. Part shipped only after calling the call center multiple times and it took more than 2 weeks from the request to actual shipment, not to mention arrival. Call center number is hidden in the FAQ section. The call center agent is not professional and had some background noise of chicken. All in all, customer service level is horrible.

2 years ago

Reply from American Home Shield

Hi Ted. Thank you for your feedback regarding your recent service experience. We do understand part delays can be frustrating and we do hate to hear that we did not meet your expectations. I would be happy to speak with you to assist with any unresolved issue.

Dec. 22nd, 2021

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Verified Customer

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Susan Hunt Mobile, AL

I don't feel my dishwasher problem was adequately taken care of the first time. I shouldn't have had to call a second time to have the problem taken care of.

2 years ago

Reply from American Home Shield

Hi Susan. Thank you for your feedback. We are sorry to hear that the issue with your dishwasher was not resolved the first time. We appreciate your patience while waiting for a second visit to address the problem. We look forward to taking are of next repair and providing a better experience.

Dec. 22nd, 2021

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Verified Customer

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Fataiya Blaine Scio, OR

AHS has always been very response when it comes to putting in an order request. The service given has always exceeded my expectations.

2 years ago

Reply from American Home Shield

Hi Fataiya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Steve Beckham

Very professional. Came in assessed the problem and had me up and running in a matter of 20 minutes or less.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Steve,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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JAMES COTY New Castle, DE

Asked AHS to send a plumber to fix a slow drain issue. Plumber came out, snaked the drain and caused a leak. They took 2 weeks to submit the report to AHS who then denied the claim stating it was preexisting issue. I purchased the Platimum Shield to cover any preexisting conditions, but they still denied the claim. WORST EXPERIENCE EVER. The plumber they sent, Enterprise Plumbing LLC has the worst reviews I have ever seen! AHS does nothing to vet the companies they are sending to do the work on policy owners properties. My experience thus far is AHS is CRAP!

2 years ago

Reply from American Home Shield

Hi James. Thank you for the feedback regarding your recent service experience. I am sorry to hear that you were not happy with the service provided. I would be happy to speak with you to address this matter further.

Dec. 21st, 2021

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Verified Customer

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Cliff Richie Broken Arrow, OK

We have paid at least $50 per month and have barely used this service. They said they covered sewer gas, so we paid the $75 fee and they sent a plumber. Plumber wanted to do a smoke test, but these guys would only cover ~$40 of the smoke test because roof access is not covered. So I could pay the plumber $575, or AHS ~ $530, plus the $75 fee we already paid. Cheaper to go with the plumber. I will not be renewing this service.

2 years ago

Reply from American Home Shield

Hi Cliff,
I hate to hear about your service experience to have the plumbing repaired. I would be glad to speak with you to reach a resolution.

Dec. 22nd, 2021

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Verified Customer

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Jacqueline LaBoy Berwyn, IL

My first experiences with AHS were fine things went smoothly and meet issues were resolved in a timely manner but for the last issue there has been nothing but issues calls not answered or returned when a supervisor requested and my concerns not addressed.

2 years ago

Reply from American Home Shield

Hi Jacqueline,
I hate to hear about the delay in service to have the dryer repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Ann Sebring Pensacola, FL

I rate it that way because it took months going back and forth with the first company they had to fix my air conditioner. Nothing ever happened. Service was never performed yet i still haven't been refunded my $100.00 deductible. I was charged twice two months ago for my monthly bill. Still haven't been refunded that money. I call and call and am told it has to go to the supervisor. I've gotten nothing but runaround. I want my money refunded. It would be really nice if you got people who spoke English to answer the phone.

2 years ago

Reply from American Home Shield

Hi Ann,
I hate to hear about the delay in service to have the air conditioner repaired. I would be glad to speak with you to reach a resolution.

Dec. 21st, 2021

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Verified Customer

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Roxzane T mims Fayetteville, GA

Every time I've had to use them the service has been excellent it has been timely it has been professionally done and it's well worth the money spent

2 years ago

Reply from American Home Shield

Hi Roxanne. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We are really glad to know that you are finding the value in having your American Home Shield warranty. We look forward to providing you with excellent service for many years to come.

Dec. 21st, 2021

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Verified Customer

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Joan Reil Las Vegas, NV

Efficient, professional. I've scheduled with AHS 4 or 5 times now and am quite satisfied with the repairman and the AHS process.

2 years ago

Reply from American Home Shield

Hi Joan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 21st, 2021

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Verified Customer

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Donna Fadal Dallas, TX

Until they started using Service Contractors, I was pleased with the service How AHS handled my complaint about being overcharged and not providing the discount stated by AHS causes me to look for another companyo

2 years ago

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Verified Customer

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Catherine Pope Germantown, MD

The American Home Shield warranty is great! They handle my claims very expediently! I am thankful for their great service!

2 years ago

Reply from American Home Shield

Hi Catherine. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Dec. 15th, 2021

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Verified Customer

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Mary Garza Houston, TX

There are fast, they do what they say they going to do, honest, helpful, garantee, very good company to have insurance.

2 years ago

Reply from American Home Shield

Hi Mary. Thank you so much for the positive feedback. We are so glad to know you are finding the value in your AHS warranty coverage. We love to take care of your unexpected home repair needs and cannot wait for the next opportunity to provide you with great service.

Dec. 15th, 2021

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Verified Customer

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Rosamay Stewart Muskogee, OK

Every experience is a great one. We have received new toilet bowls. A new faucet. Not surprised by extra fees. Don't have to worry about shock bills.

2 years ago

Reply from American Home Shield

Hi Rosamay. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in your warranty coverage.

Dec. 15th, 2021

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Verified Customer

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Delene Huggins Gallatin, TN

The first claim was fantastic. With my second claim though, it took over a week for the repair people to have the time to come fix it. But when they did it was great.

2 years ago

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Verified Customer

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D. Scott Smith

AHS responded with quality technical help

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 28th, 2022

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Verified Customer

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Bonnie C. Wilmington, NC

Easy to use app. Good contractors sent through AHS. I've had AHS warrant protection for years and will keep renewing my contract

2 years ago

Reply from American Home Shield

Hi Bonnie. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. We look forward to being your warranty company for many more years to come.

Dec. 15th, 2021

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Verified Customer

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Jacqueline Wilson Mesa, AZ

Mark the Plumber who was sent out was very polite and took care of the issues I was having in spite of the fact I had to pay for 2 service calls.

2 years ago

Reply from American Home Shield

Hi Jacqueline. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Dec. 15th, 2021

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Verified Customer

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chuck Griffith Idaho Falls, ID

they were quick to address my problem and find an adequate vendor in my area to resolve my problem, the vendor was professional and knew how to fix my problem quickly

2 years ago

Reply from American Home Shield

Hi Chuck,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2021

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Verified Customer

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Miguel A Ramirez Beaumont, CA

Quick and prompt professional execution with my needed repair. Also, the monthly home maintenance calendar provided as a reminder to their customers.

2 years ago

Reply from American Home Shield

Hi Miguel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Dawn McMahon Rolling Meadows, IL

I had had nothing but good experiences with AHS! They are amazing to work with and always make sure everything is always taken care of.

2 years ago

Reply from American Home Shield

Hi Dawn. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Dec. 15th, 2021

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Verified Customer

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David Scott Fort Worth, TX

Responded quickly, answered all questions, had a leak fixed and my hearing unit fall inspection done with them changing out the filter.

2 years ago

Reply from American Home Shield

Hi David,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Courtney Peebles Saint Louis, MO

We've had an amazing experience with AH over the years but our most recent experience has left us without our washing machine for weeks at a time for something 2 companies couldn't fix

2 years ago

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Verified Customer

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Yolanda CATO Fresno, CA

Great experience. All my service request have been taken care of quickly. The repairmen have been knowledgeable, friendly and efficient

2 years ago

Reply from American Home Shield

Hi Yolanda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Eleanor Valenti Las Vegas, NV

AHS is good but I am not happy with the replacement faucet I got from Dockside. It does not give me the water pressure I used to have and it is certainly not as attractive as my old faucet.

2 years ago

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Verified Customer

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Katie Sebastopol, CA

Quick response, good service. The service people who came to our house were very professional, and fixed our problems quickly and throughly.

2 years ago

Reply from American Home Shield

Hi Katie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Rachel Bonavia Rockford, IL

Easy and dependable, I referred my sister as well! She's buying her 1st home, I adv she needs a home warranty and you guys are the way to go!

2 years ago

Reply from American Home Shield

Hi Rachel,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Jann Wasserman Erie, PA

Very quick to get claim and person out to fix. Replacement is a slow process however. Should be able to replace through a local store, maybe even the store that it was originally purchased.

2 years ago

Reply from American Home Shield

Hi Jann,
Thank you for sharing your feedback with us at AHS. I would be glad to speak with you regarding the washer service claim.

Dec. 9th, 2021

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Verified Customer

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Reggie Bi Chula Vista, CA

AHS is an awesome company because they respond immediately after you a request and their contractors get it right the first time.

2 years ago

Reply from American Home Shield

Hi Reggie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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Kevin Estrada Montgomery Village, MD

Because they've always helped me with my home issues without any problem. And if there is a concern they immediately addressed it.

2 years ago

Reply from American Home Shield

Hi Kevin,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Garrison Collins Spring Hill, FL

I placed two tickets and they were both handled well. The oven was replaced and the fan was finally fixed today. I have already recommended your service to friends.

2 years ago

Reply from American Home Shield

Hi Garrison. Thank you for letting us know both problems were resolved to your satisfaction. We truly appreciate the recommendation. Thank you for being a valued member of American Home Shield.

Dec. 14th, 2021

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Verified Customer

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KEITH A SHERMAN Myrtle Beach, SC

Because I called you all to look at my air conditioner and you charge me $100 and no somebody came out for 2 seconds and he left my air conditioner all undone my disconnect all hanging out in the rain and everything else and told me he couldn't fix it and he was supposed to call you all and send in a proposal for somebody and he never did that neither I ended up fixing it myself and I asked you all to please give me my $100 back because that was a waste of money

2 years ago

Reply from American Home Shield

Hi Keith. Thank you for letting us know about the experience with your air conditioning. I am sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with to assist further regarding this matter.

Dec. 9th, 2021

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Verified Customer

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Tiffany Shaw Snellville, GA

The response is always prompt to fix items, the customer service has been wonderful, and the contractors are always professional

2 years ago

Reply from American Home Shield

Hi Tiffany. We really appreciate your feedback. We want you to always know you can count of the service that AHS provides. We look forward to working with you again and providing this same level of service.

Dec. 8th, 2021

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Verified Customer

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Dewainstennett Vicksburg, MS

My needs have been instantly met! If I call to report a problem they are fast to get a service technician to my house ASAP!

2 years ago

Reply from American Home Shield

Hi Dewainstennett. Thank you for your positive review. We want you to know you can always depend on your warranty when ever you reach out to us. Thank you so much for trusting AHS.

Dec. 8th, 2021

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Verified Customer

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Linda Corporal Dayton, OH

The company was contacted as soon as possible and I was able to get my furnace fixed in a timely manner furnace fixed in a timely manner.

2 years ago

Reply from American Home Shield

Hi Linda. We are so happy to hear that your furnace was fixed in a timely manner. We understand the importance of prompt and dependable service. Thank you for choosing AHS as your warranty company.

Dec. 8th, 2021

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Verified Customer

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Robin Felton, CA

The electrician called/came w/in a couple of days, and did great. However, the plumber, even after two calls by me, never called back. Finally, our Realtor stepped in and the guy came the next day . . . and did a fine job.

2 years ago

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Verified Customer

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Bridgette Martinez Houston, TX

they pick companies that are 2 & 3 stars to do the work. seems they never cover much of anything but you pay them every year. had my hot water heater serviced cuz the pilot light kept going out so the company they sent replaced the ignitor to only leave us in our home smelling gas and almost blowing up so I had to call a good plumbing company out they said the hot water heater was fixing to blow up and we would of had a big mess

2 years ago

Reply from American Home Shield

Hi Bridgette,
I hate to hear about the delay in service that was experienced to have the pilot light issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

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Verified Customer

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Arnold jimenez Sun City, CA

Great service. Every time I call American Shield your technicians are here right away ain't you a beautiful job I recommend them highly

2 years ago

Reply from American Home Shield

Hi Arnold. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Nov. 30th, 2021

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Verified Customer

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Madeline Sottosanti Naples, FL

Fixed my problem with my refrigerator would have liked it done sooner but realized they had to order parts it took about 2 weeks to repair.

2 years ago

Reply from American Home Shield

Hi Madeline. Thank you for your feedback and letting us know the issue with your refrigerator was resolved. We truly appreciate your patience while waiting for the job to be completed.

Nov. 29th, 2021

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Verified Customer

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Timothy Joseph Clemo Fayetteville, NC

It was their professionalism in dealing with my matter. They replaced my 20 yr old range with a new one at no cost to me!

2 years ago

Reply from American Home Shield

Hi Timothy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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