American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Kevin Estrada Montgomery Village, MD

Because they've always helped me with my home issues without any problem. And if there is a concern they immediately addressed it.

4 years ago

Reply from American Home Shield

Hi Kevin,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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KEITH A SHERMAN Myrtle Beach, SC

Because I called you all to look at my air conditioner and you charge me $100 and no somebody came out for 2 seconds and he left my air conditioner all undone my disconnect all hanging out in the rain and everything else and told me he couldn't fix it and he was supposed to call you all and send in a proposal for somebody and he never did that neither I ended up fixing it myself and I asked you all to please give me my $100 back because that was a waste of money

4 years ago

Reply from American Home Shield

Hi Keith. Thank you for letting us know about the experience with your air conditioning. I am sorry to hear that the problem was not resolved to your satisfaction. I would be happy to speak with to assist further regarding this matter.

Dec. 9th, 2021

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Verified Customer

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Dewainstennett Vicksburg, MS

My needs have been instantly met! If I call to report a problem they are fast to get a service technician to my house ASAP!

4 years ago

Reply from American Home Shield

Hi Dewainstennett. Thank you for your positive review. We want you to know you can always depend on your warranty when ever you reach out to us. Thank you so much for trusting AHS.

Dec. 8th, 2021

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Verified Customer

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Linda Corporal Dayton, OH

The company was contacted as soon as possible and I was able to get my furnace fixed in a timely manner furnace fixed in a timely manner.

4 years ago

Reply from American Home Shield

Hi Linda. We are so happy to hear that your furnace was fixed in a timely manner. We understand the importance of prompt and dependable service. Thank you for choosing AHS as your warranty company.

Dec. 8th, 2021

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Verified Customer

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Tiffany Shaw Snellville, GA

The response is always prompt to fix items, the customer service has been wonderful, and the contractors are always professional

4 years ago

Reply from American Home Shield

Hi Tiffany. We really appreciate your feedback. We want you to always know you can count of the service that AHS provides. We look forward to working with you again and providing this same level of service.

Dec. 8th, 2021

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Verified Customer

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Lillian Butts Conroe, TX

Always good customer service and great service from repair companies. Not sure about how my bill keeps going up without me being informed or calling me for renewal.

4 years ago

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Verified Customer

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Robin Felton, CA

The electrician called/came w/in a couple of days, and did great. However, the plumber, even after two calls by me, never called back. Finally, our Realtor stepped in and the guy came the next day . . . and did a fine job.

4 years ago

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Verified Customer

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Madeline Sottosanti Naples, FL

Fixed my problem with my refrigerator would have liked it done sooner but realized they had to order parts it took about 2 weeks to repair.

4 years ago

Reply from American Home Shield

Hi Madeline. Thank you for your feedback and letting us know the issue with your refrigerator was resolved. We truly appreciate your patience while waiting for the job to be completed.

Nov. 29th, 2021

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Verified Customer

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Bridgette Martinez Houston, TX

they pick companies that are 2 & 3 stars to do the work. seems they never cover much of anything but you pay them every year. had my hot water heater serviced cuz the pilot light kept going out so the company they sent replaced the ignitor to only leave us in our home smelling gas and almost blowing up so I had to call a good plumbing company out they said the hot water heater was fixing to blow up and we would of had a big mess

4 years ago

Reply from American Home Shield

Hi Bridgette,
I hate to hear about the delay in service that was experienced to have the pilot light issue repaired. I would be glad to speak with you to assist.

Nov. 30th, 2021

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Verified Customer

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Timothy Joseph Clemo Fayetteville, NC

It was their professionalism in dealing with my matter. They replaced my 20 yr old range with a new one at no cost to me!

4 years ago

Reply from American Home Shield

Hi Timothy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Arnold jimenez Sun City, CA

Great service. Every time I call American Shield your technicians are here right away ain't you a beautiful job I recommend them highly

4 years ago

Reply from American Home Shield

Hi Arnold. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Nov. 30th, 2021

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Verified Customer

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F. Reynolds Aledo, TX

Usually good service. Very nice on phone,etc. Repairs usually take 3 days to see a repair person. Final fix of dishwasher took about 10 days...wait for parts.

4 years ago

Reply from American Home Shield

Hi F. Reynolds,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Maria Saliba Houston, TX

Because they are denying a claim based on false findings by the technicians. I provided proof that my system was not damaged due to a freeze that occurred 9 months ago and the contractors are claiming the damage occurred due to the freeze because they will not make as much money repairing the manifold under the warranty as they would repairing it outside the AHS warranty. No one has provided proof that my manifold was damaged during the freeze and I have provided ample evidence to the contrary.

4 years ago

Reply from American Home Shield

Hi Maria,
I hate to hear about the delay in service that was experienced to have the pool issue repaired. I would be glad to speak with you to assist.

Nov. 26th, 2021

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Verified Customer

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leslie C fortenberry Owens Cross Roads, AL

They quickly got my system fixed, and the work to replace and order the parts took no time at all. would recommend this company to anyone.

4 years ago

Reply from American Home Shield

Hi Leslie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Scott Branam Cottonwood, CA

I have had a few problems in the house when you call they set up an appointment immediately and I haven't had any problems yet

4 years ago

Reply from American Home Shield

Hi Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Shane Bryan, TX

Very helpful and very quick. Their online access forms are very user friendly and helpful as well. Makes set up service request quick and easy.

4 years ago

Reply from American Home Shield

Hi Shane,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Courtney Davis Clearlake Oaks, CA

Although the first contractor didn't correct the problem, a second contractor Carracker Plumbing came out quickly and corrected the issue.

4 years ago

Reply from American Home Shield

Hi Courtney,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Rosa muro Windsor, CA

They are quick to send out professionals to fix what ever problem you may have, and quick to resolve the problem by either fixing or replacing item.

4 years ago

Reply from American Home Shield

Hi Rosa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Gary Schlager North Las Vegas, NV

The outsourced customer service in whatever country it's in is the worst I have ever experienced. Having someone in the Philippines read off a flow chart isn't customer service. I had a company screw me over your company sent and spent a week trying to get it handled and gave up. Was supposed to get a credit for the service call and never did. I wouldn't recommend AMS to anyone who has a problem and needs customer service. It's the worst I've ever experienced.

4 years ago

Reply from American Home Shield

Hi Gary,
I hate to hear about the delay in service that was experienced to have the service issue repaired. I would be glad to speak with you to assist.

Nov. 26th, 2021

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Verified Customer

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Shelly El Dorado Springs, MO

Not good customer service, took over 2 weeks to get a service tech to come look at my heater to see why it stopped working. All they would say is they don't have a technician in my area.

4 years ago

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Verified Customer

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Stephany L ODonnell Plainfield, IL

Representative very rude when answering questions, especailly when they have a complaint about something. Does everything possible to not have the call escalated by insisting Escalation Rep will only tell me what they already have and that it will basically be waste of time to talk to them. Representative will state they will call me back, then they do not call me.

4 years ago

Reply from American Home Shield

Hi Stephany. Thank you for taking time to tell us about your experience. I do hate to hear that you were not satisfied with the service you received from our customer service agents. I would be happy to speak with you to address any unresolved issue.

Nov. 23rd, 2021

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Verified Customer

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Dr Haason Apple Valley, CA

I have been waiting over two weeks to receive a diagnosis and a repair on my hot water heater. I have not had hot water and I am very disappointed in this company. They referred someone who came out and stayed at the job was completed and I have come to find out this company is not BBB accredited and has many complaints. I am in awe that American home shield would do business with someone like this.

4 years ago

Reply from American Home Shield

Hi Dr Haason. Thank you for bringing this matter to our attention. We understand how important it is to have your service repairs completed in a timely manner and do apologize for any delays regarding your water heater. I would be happy to speak with you to assist with any unresolved issue.

Nov. 23rd, 2021

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Verified Customer

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doug logan

Very easy to contact, and very quick to get the repair request underway. So far ALL of the contractors except one have been very professional and knowledgeable.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Doug,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Steve Nelson Mocksville, NC

Efficient, professional, good contractor. would like to continue with same contractor for any other of the same repairs

4 years ago

Reply from American Home Shield

Hi Steve,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Donald Kough Harker Heights, TX

For me it was great. The only drawback was that the plumber refused to actually do the job (he did great work, I might add) until he knew he was going to be paid.

4 years ago

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Verified Customer

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Pam Fort Worth, TX

AHS responds quick to the work request. The techs are neat, polite trained professionals. The most recent requests were resolved quickly.

4 years ago

Reply from American Home Shield

Hi Pam,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Cary Cary, NC

AHS takes care of any problem I have when it occurs. There is no delay, my satisfaction is guaranteed, and the customer service is superb

4 years ago

Reply from American Home Shield

Hi Cary,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 18th, 2021

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Verified Customer

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Tania San Jose, CA

For requests during business hours they are super fast! We have been very pleased with it and feel it is worth the money.

4 years ago

Reply from American Home Shield

Hi Tania. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 17th, 2021

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Verified Customer

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Diane Foster Youngstown, OH

AHS takes patience to work with but they will resolve the problem. They've always resolved my issues to my satisfaction.

4 years ago

Reply from American Home Shield

Hi Diance. Thank you so much for your feedback. We are glad to know your service issues have been resolved to your satisfaction. Thank you for trusting AHS as your home warranty company.

Nov. 17th, 2021

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Verified Customer

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Donna Collins Biloxi, MS

AHS has responded timely every time we have had an issue at our house. They have also sent reputable people to make the repairs.

4 years ago

Reply from American Home Shield

Hi Donna. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 17th, 2021

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Verified Customer

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KENNETH WILLIAMS Pensacola, FL

I called. They scheduled someone to come out the next day. The tech arrive on time. He fixed the issues. it all went without any hiccups.

4 years ago

Reply from American Home Shield

Hi Kenneth. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 16th, 2021

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Verified Customer

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Ashley Thomas Livonia, MI

They're always on time, the same price with no hidden fees, and it give me and the family a peace of mind when household accidents happen.

4 years ago

Reply from American Home Shield

Hi Ashley. Thank you for taking time to provide feedback on your experiences with AHS. It is really great to hear you are finding the value in the service and coverage we offer. We love taking the hassle out of owning a home. Thank you for choosing AHS.

Nov. 16th, 2021

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Verified Customer

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Marsha Griffin Pass Christian, MS

Got the job done! Went beyond the call of duty to find the right dryer to replace our broken one. Wasn't easy during supply chain issues.

4 years ago

Reply from American Home Shield

Hi Marsha. We really appreciate your feedback. It's so good to know you were able to get your dryer replaced and have your service needs met to your satisfaction. Thank you for choosing AHS to take the hassle out of owning a home.

Nov. 16th, 2021

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Verified Customer

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Roberta Tipp Sebastopol, CA

They have done a great job for our family. Great service and they honor their appliance warrantee. We are totally pleased.

4 years ago

Reply from American Home Shield

Hi Roberta. We are so excited to hear about how pleased you are with the service you have received. We want you to know you can always rely on AHS whenever you need us. Thank you for being our valued home warranty member.

Nov. 16th, 2021

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Verified Customer

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Sapan Agrawal Duluth, GA

The whole experience was seamless. The person who came to do the job was very nice. He went above and beyond in explaining the issue and the fix.

4 years ago

Reply from American Home Shield

Hi Sapan. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Julie Miller Chicago, IL

The agent was helpful when I called, she got me scheduled for an appointment and the repair contractor has been quick to respond.

4 years ago

Reply from American Home Shield

Hi Julie. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Nov. 16th, 2021

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Verified Customer

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Lance DeGeorge Houston, TX

They will ultimately abide by warranty terms but you sometimes have to escalate to get it done. And depending on the repair, it takes time, more time than calling a repair guy and getting it fixed.

4 years ago

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Verified Customer

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Dixie Buckborough Marble, NC

Getting service reps to call and schedule an appointment is a little slow, but a representative for American Home Shield is easy to reach and ask for a follow up.

4 years ago

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Verified Customer

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Eva Modesto, CA

I called about technician telling me to buy my own faucet and I would get reimbursed but have not heard anything for 2 months. This is not good customer service. I'm still waiting

4 years ago

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Verified Customer

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Harmit Randhawa Mount Pleasant, SC

The person at AHS was professional and listened to my situation and understood my needs. She contacted a plumber and he was at our home quickly.

4 years ago

Reply from American Home Shield

Hi Harmit,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Stanley Spadowski Plano, TX

Easy to request service, but most of the service companies they use are pretty terrible...and you can't select which to use. AHS is a master at finding reasons not to cover things. Deductible increases every year. Certain items carry very limited coverage...like ac. If you need a new system that costs $25k, the most they will cover is $1500.

4 years ago

Reply from American Home Shield

Hi Stanley. Thank you for your feedback. I do hate to hear that you are not finding the value in your warranty coverage. I would be happy to speak with you to address your concerns further.

Nov. 17th, 2021

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Verified Customer

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Lowell Adams Gig Harbor, WA

Takes to long to get a response for repair I have been waiting for 3 months to get my fridge repaired and they have sent two people out that were unable to repair it now I am waiting for another person to repair it or find problem then probably wait longer to repair I had to buy another fridge to keep things fresh

4 years ago

Reply from American Home Shield

H Lowell. Thank you for taking time to tell us about the service experience with your refrigerator. I am sorry to hear that the issue has not been resolved. I would be happy to speak with you to address the matter further.

Nov. 17th, 2021

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Verified Customer

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Megan Hood Kimbolton, OH

Horrible service! Contacted them about our roof leaking and they assigned us a contractor. Well contractor didn't show up. After multiple phone calls he finally came out. Was here five minutes. Looked at the roof. Never heard from him again. Said they couldn't find another contractor. But took our $100. Then our furnace went out. Had Frog Pro come out. Guy was here five minutes. Moved some wires got it to kick on and left. They won't return our calls either! American Home Shield won't help us! So we've paid almost $70 a month for nothing! We plan to sue! Don't recommend.

4 years ago

Reply from American Home Shield

Hi Megan. Thank you for letting us know about the service experience with your roof leak and the furnace. I would be happy to speak with you to address these matters further.

Nov. 17th, 2021

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Verified Customer

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Ron Bradenton, FL

Very fast service and it was done right. The parts that needed to be ordered were received in a few days and the job was completed the next day

4 years ago

Reply from American Home Shield

Hi Ron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Selina Armstrong Saint Louis, MO

Discrepancies with coverage and items that are "detectable and undectectable". I purchased the platinum plan with AHS to have the best coverage and went with them because they say they cover pre-existing conditions only to find out they do not if it is detectable. Detectable by whom is not specified in my contract.

4 years ago

Reply from American Home Shield

Hi Selina. Thank you for your feedback. I would be happy to speak with you regarding your contract coverage and discuss your concerns further.

Nov. 19th, 2021

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Verified Customer

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Chelsea M Scopellite Tucson, AZ

We felt that the people we spoke to from AHS were pushing, hard, for us to take a payout rather than take the fix on our AC. Additionally, the timelines continued to be pushed back, with "are you sure you wouldn't rather take the payout?" And, email interactions seems borderline rude. Speaking to the AC company here in town directly got the problem solved 10+ days before the last "estimate" from AHS.

4 years ago

Reply from American Home Shield

Hi Chelsea. Thank you for your feedback. I am sorry to hear you felt you were being pushed to accept a cash in lieu and that the issue was not resolved to your satisfaction. I would be happy to speak with you to address this matter further.

Nov. 17th, 2021

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Verified Customer

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Mollie A Hughes Hendersonville, TN

Great customer service fast repair. Wonderful service, fast, friendly on time repair. Never letting my home warranty expire.

4 years ago

Reply from American Home Shield

Hi Mollie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Candice r werts Portsmouth, VA

Sometimes they cover what they promise and it's straightforward. Sometimes they don't. Also, I sold my house and they wouldn't allow me to transfer my contact or cancel without a hassle. Dealing with customer service over the phone is tedious!

4 years ago

Reply from American Home Shield

Hi Candice. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with you regarding any unresolved issue.

Nov. 17th, 2021

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Verified Customer

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Kevin A. Joa Pittsburgh, PA

Professional and Fair regarding the service provided. Awesome technicians who know what their doing and the turn around time is minimal.

4 years ago

Reply from American Home Shield

Hi Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 16th, 2021

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Verified Customer

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Jill Williams Bethlehem, PA

We have been provided with incorrect information when we call. My parents have also been working with the warranty company and have been waiting for a furnace now for almost 2 months and it's getting cold out. I have used this company in the past without any issues but now I'm considering canceling my contract after my furnace is installed.

4 years ago

Reply from American Home Shield

Hi Jill. Thank you for letting us know you received information you did not agree was correct. I would be happy to speak with you to address any unresolved issue.

Nov. 17th, 2021

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