American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Patricia Hartsuff Falling Waters, WV

They are very prompt to get a contractor to repair any problem, they cover a lot of household items, and are just plain good.

2 years ago

Reply from American Home Shield

Hi Patricia. It is so exciting to read your review. We love to hear that you are finding the value in your coverage. We look forward to taking care of your next home warranty repair with this same level of service.

Mar. 11th, 2022

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Verified Customer

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JoAnn McIntosh Laguna Niguel, CA

I've called on them twice and both times ended in something they do not cover. I have other issues. I'll see if those are covered. If not, I'm going to check their competitors.

2 years ago

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Verified Customer

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Lou Ann Anzaldua Lindsay, CA

THEY COVER ALL THE KEY ITEMS FULLY...NOT LIKE SOME WHO IF YOU READ THE FINE PRINT, ONLY COVERS A PORTION IF A REPLACEMENT IS REQUIRED!

2 years ago

Reply from American Home Shield

Hi Lou Ann. Thank you for letting us know you enjoy the convenience of requesting service online. We look forward to providing you with a great service experience for your next repair need.

Mar. 11th, 2022

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Verified Customer

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Christine A. Dalrymple Stillwater, OK

I recently had occasion to use American Home Shield and was very pleased with the contractor and his work and timeliness

2 years ago

Reply from American Home Shield

Hi Christine. We are delighted to hear that you have been pleased with the response time as well as the technicians. We want you to know you can always count on AHS as your home warranty company.

Mar. 11th, 2022

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Verified Customer

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Beverly Mann Virginia Beach, VA

American Home Shield is a valued and trusted brand. They send out high quality technicians and provide low monthly fees.

2 years ago

Reply from American Home Shield

Hi Beverly. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 11th, 2022

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Verified Customer

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Carol Keane Columbus, OH

They response immediately, work with top notch craftsman and professional companie, and root out poor service providers.

2 years ago

Reply from American Home Shield

Hi Carol. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Mar. 12th, 2022

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Verified Customer

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MOHAMED MOHAMED Olive Branch, MS

Customer Service was excellent and the appliance repair technician that came out was very thorough in explaining the problem and fixing it.

2 years ago

Reply from American Home Shield

Hi Mohamed. Thank you so much for review of your experience. We strive to provide our members with excellent service on each call. We are here to assist and address your repair needs. Thank you for choosing AHS as your warranty company.

Mar. 15th, 2022

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Verified Customer

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Christine Rungren Biloxi, MS

I called had a heat pump issue. They gave me the number so I could call and make an appointment instead of waiting for them to call.

2 years ago

Reply from American Home Shield

Hi Christine. We know how important your time is so it's really good to hear that your appointment was set up easily. Thank you for being a valued member of American Home Shield.

Mar. 15th, 2022

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Verified Customer

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Gloria Smith Vancouver, WA

Prompt and efficient service . From the time of booking the appointment to finishing and attending to the complaint , a very amicable and satisfactory response.

2 years ago

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Verified Customer

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Gerald Delaney Richland, WA

It can be very hard to get through to a representative, and not always easy to get a problem resolved. I had to get a second opinion on one issue, so by the time I had heat on half of my place, winter was almost over.

2 years ago

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Verified Customer

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Jenna Dipprey Marble Falls, TX

Company was prompt in responding to my initial request and communicated the process well however they did not have the ability to answer my specific questions.

2 years ago

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Verified Customer

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Shirley Spann Stafford, VA

The contractor that AHS send out never fix the problem. I have to pay extra money out of my pocket to solve problem. The customer service Rep cannot understand twist they are saying.

2 years ago

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Verified Customer

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Danae L Wassinger Hilliard, OH

I have this so items are covered. My bathroom is not covered cause it doesn't drip. Faucet is literally out of the wall, but not covered???? Then the representative called the vendor and provided them all my personal information which is HIPPA. The guy who the vendor sent me house told me he was released from jail. Now due to the customer service not understanding my concerns valued the vendor for more info and provided all my personal info. I'm supposed to be okay with rhis????

2 years ago

Reply from American Home Shield

Hi Danae. Thank you for feedback. We are sorry to hear that you were not pleased with the service your received. I would be happy to speak with you to address this issue further.

Mar. 9th, 2022

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Verified Customer

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Denver Johnson New Richmond, WI

Prompt service and professional. Offered resolution and quick repair. Delivery was quick and the gentleman were polite and courteous.

2 years ago

Reply from American Home Shield

Hi Denver, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Ruth Yolanda Nieves Rockwall, TX

Fast profesional service. The company contacted me immediately to provide service and they sent a technician to my house promptly.

2 years ago

Reply from American Home Shield

Hi Ruth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Judith Parrott Corona, CA

AHS responded to the issue with my heater the next day. Service was performed and it is working better. Waiting for the new parts to arrive for them to be installed .

2 years ago

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Verified Customer

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John Summers Amarillo, TX

They used to be really good but now they cover the very minimum and not worth the monthly cost. Furnace went out and they are only replacing the furnace and hauling off the old. That is less than $600. We are having to pay nearly $1700 to have it installed because they don't cover any of it. We are just taking the cash, then dropping them after 30 years of being a customer. They don't really seam to care. We were even thinking of adding coverage for a cabin, but not now. Better off putting the monthly cost into a savings account.

2 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback. We are sorry to hear that you are not finding the value in your warranty coverage. I would be happy to speak with you to discuss this issue further.

Mar. 9th, 2022

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Verified Customer

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Teddi Reilly San Diego, CA

AHS is not focused on customer service and their representatives are not able to help when there is a problem instead customers get sent from one person to another and do not focus on resolution.I have been an AHS customer since the 90s and recommended many new customers; however, in all good faith that will be difficult after my most recent experience.

2 years ago

Reply from American Home Shield

Hi Teddi. We appreciate your feedback. I do hate to hear that you were not pleased with your most recent experience. I would be happy to contact you to address this issue further.

Mar. 9th, 2022

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Verified Customer

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Richa Arora Maple Valley, WA

They did not consider replacing the old appliance. The service was fine, could be faster. The technician was exceptionally good, just knew instantly what was wrong.

2 years ago

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Verified Customer

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John Amato Kure Beach, NC

I signed a contract that said my water heater would be replaced with a water heater with the same capacity. We had an 80 gallon unit and they would only put a 40 gallon in. After 5 visits from the plumber it still takes 90 seconds to get hot water. I called 5 times and cannot get satisfaction. On my last call 2 weeks ago they said they would get back to me and they lied. No return call and we still have very little hot water.

2 years ago

Reply from American Home Shield

Hi John. Thank you for your feedback. I am sorry to hear that you have little hot water. I would be happy to contact you to address this issue further.

Mar. 9th, 2022

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Verified Customer

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Jon Sun City, CA

They have always gotten my warranty items done very quickly & have great contractors. Would recommend AHS to all my friends, family & neighbors.

2 years ago

Reply from American Home Shield

Hi Jon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Murray Miller Keller, TX

Did not allow enough time to complete the work since the specialist was triple booked. This means they have to come back and we have not heard back in relation to rescheduling.

2 years ago

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Verified Customer

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Karen Katy, TX

American Home Shield responded quickly to our telephone request for service, and they sent a very reliable tech to complete our job. Thank you!

2 years ago

Reply from American Home Shield

Hi Karen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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RICHARD HYMAN BRISBON Stafford, VA

AHS does an excellent job assigning job orders but the follow through to ensure the assign company provides the much service to the customer is sometimes missing.

2 years ago

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Verified Customer

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Jean Wagner Harker Heights, TX

I have been w/o a refrigerator since I bought the house - it will be close to a month before 'estimated' delivery IF it actually happens - I could get $$ and buy at Lowes - but no disposal

2 years ago

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Verified Customer

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Deborah Kohler San Andreas, CA

Long hold time to reach customer service. Work order canceled due to vendor no longer in business. Not contacted about status & using provider from last same work request only initiated after we followed up.

2 years ago

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Verified Customer

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EloiseFinney Florissant, MO

I am satisfied with the service requests and the timely manner American Home Shield assigns a company to resolve your concerns.

2 years ago

Reply from American Home Shield

Hi Eloise, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Gloria lee Lincoln, CA

When I lived in La quinta they were wonderful. Replaced my oven and also my air conditioner with quality products that equaled those that broke. Now I live in Lincoln and they replaced my Beaver garbage disposal with an inferior one (brand name unknown).

2 years ago

Reply from American Home Shield

I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Apr. 13th, 2022

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Verified Customer

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Don Macleod Crowley, TX

Prompt and helpful. The technician was courteous and answered my questions. Helped me to know how to better take care of the appliance.

2 years ago

Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Cher & Jason Champlain York, PA

Easy to file a claim, I like a company being instantly attached to a claim, unfortunately the companies are awful. 2 weeks and my furnace still is not fixed!

2 years ago

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Verified Customer

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Gerald Lang Davenport, IA

Once you get the appointment set up the service is fine. Getting someone on the phone that can actually help is near impossible. As long as I set things up online it is great.

2 years ago

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Verified Customer

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Carmen Hawkins Henderson, NV

Prompt response to service requests. Repairs were quickly processed. Replacement appliance options was quickly offered.

2 years ago

Reply from American Home Shield

Hi Carmen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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kendra whetton Tucson, AZ

When our water heater started leaking we were able to get it repaired within the week. We appreciated AS helping to get it done so quickly

2 years ago

Reply from American Home Shield

Hi Kendra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Robert Moran Granada Hills, CA

I've used AHS for a few projects. Mostly they all went well. I had one problem with a plumber who took 11 days to diagnosis and fix a plumbing problem.

2 years ago

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Verified Customer

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Stacy Viktora Land O Lakes, FL

I ve had AHS for about six months. My first call was for a built in microwave not working. I was charged the service fee and a repair company FaceTimed to diagnose the problem. I was then sent a letter saying that my built in was not a built in. ??? I sent pictures showing it was indeed built in. No help from AHS. No resolution. Microwave still broken.

2 years ago

Reply from American Home Shield

Hi Stacy,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Anju Satija Gaylor San Antonio, TX

Once the diagnosis was submitted by the technician, American Home Shield was pretty quick to supply the technician with a replacement water heater.

2 years ago

Reply from American Home Shield

Hi Anju, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Kristi Fenton, MO

Fast and friendly. Repairs items that can be, replaces items that can't. Clear and concise on what is covered and what will be out of pocket.

2 years ago

Reply from American Home Shield

Hi Kristi. We do our best to provide our members with prompt and reliable service. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 9th, 2022

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Verified Customer

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Nick Grand Blanc, MI

Speed - first company referred to didn't have availability for a week, second was close by and was able to come out same day

2 years ago

Reply from American Home Shield

Hi Nick. Thank you for taking time to let us know the second vendor was able to go out the same day. We are happy to know the issue was resolved to your satisfaction. We look forward to providing you with great service in the future.

Mar. 9th, 2022

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Verified Customer

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Tricia Baughman Phoenix, AZ

They offer excellent coverage, normally provide you with professional, qualified companies to address whatever issue you're having.

2 years ago

Reply from American Home Shield

Hi Tricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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ARTHUR APPLEGATE Springfield, OH

My toilet was not filling and had a leak. Instead of AHS have the plumber replace the toilet, they had them out here 6 (yes6) times to try and fix an unfixable issue with it. First of all this was written back in February not 6 days ago as it Says. As far a resolving the issue: ASH can refund my $100.00 deductible and compensate me another $700.00 - $1000.00 for my stress, mental anguish & having to sit around and wait for people to come out 2 to 3 days after I called problem in!!! By the way: I no longer have AHS for my home service company!!! Arthur Applegate

2 years ago Edited January 10, 2024

Reply from American Home Shield

HI Arthur,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Steve Defterios Aubrey, TX

Sometimes when you pay the deductible and then they say "oh, there are additional charges" you feel as if you are getting ripped off. I had to pay $1,200 + my deductible for our A/C coil to be replaced.

2 years ago

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Verified Customer

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Stephen MCcann Rancho Santa Margarita, CA

I have had a broken washer since June of 2021, I have called them at least 10 times asking them since they have been unable to find the parts to repair my washer they need to honor there contract n replace it. They tell me the parts are on order , and are coming next week!.. 7 months later .. the parts are coming next week. I just go round in circles with this company.. now the parts are on back order . With no date on when they will bring stock! Terrible customer service .

2 years ago

Reply from American Home Shield

Hi Stephen. Thank you for letting us know the issue with your washer has not been resolved. I would be happy to speak with you to address this issue further.

Mar. 9th, 2022

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Verified Customer

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John Compton Glen Allen, VA

Fast and reliable, never a bad experiance with the contractors, and they offer maintenance as well as break/fix service.

2 years ago

Reply from American Home Shield

Hi JOhn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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C. Jackson Reno, NV

When I renewed my policy I was charged 800 dollars. When my water heater broke I had to pa almost 700 dollars out of pocket. It's frustrating to pay a large amount of money to renew the policy only to have to pay more money out of pocket when an issue arises. My other concern is the inconsistency in renewal fees. A friend of mine who lives in the same area received a coupon for 200 dollars off her renewal so she only paid 500 dollars. I would not recommend this company to any friends or family.

2 years ago

Reply from American Home Shield

Hi C. Jackson,
I hate to hear about the unsatisfactory service experience through American Home Shield. I would be glad to speak with you to assist with a resolution.

Mar. 14th, 2022

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Verified Customer

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Deborah Altemore Dallas, TX

Plumber was great. Subzero guy did not know refrigerator had wheels. They are lowered by subzero appliance guy. He said I had no wheels. Called plumber. He is getting the tool from Subzero and will come.

2 years ago

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Verified Customer

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Patricia Elaine Freeman Hidalgo, TX

Frustrated. Between AHS and myself have spent probably close to $2000 on a $600 washing machine. Guess what? It's broke again. Took nearly 3 months and 4 repair visits to get it to work 2 weeks.

2 years ago

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Verified Customer

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Emily Meador Abilene, TX

Excellent service every time I have a claim. They have saved my thousands of dollars and I recommend them to all my friends!

2 years ago

Reply from American Home Shield

Hi Emily,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

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Adrian Danysko Olathe, KS

Pleased with service and promptness. Always happy when technicians come out same day as request is submitted. Website is also easy to navigate.

2 years ago

Reply from American Home Shield

Hi Adrian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 3rd, 2022

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Verified Customer

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Royal Evans Jacksonville, FL

Responded in a timely manner. When problems arose responded quickly and made appropriate adjustments Worked with me to find the best solution

2 years ago

Reply from American Home Shield

Hi Royal,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 3rd, 2022

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Verified Customer

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Joe Falzone Glenview Nas, IL

They always approve coverage, never say no and they have the best customer service that will work with you. Great company! So glad I signed up!!

2 years ago

Reply from American Home Shield

Hi Joe. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We are so glad you chose to be a valued member of American Home Shield.

Mar. 3rd, 2022

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