American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Verified Customer

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Connie Bittner Enon, OH

Melton Plumbing keeps putting us off. We thought they were coming Monday but they called and said it would have to Friday.

3 years ago

Reply from American Home Shield

Hi Connie, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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David Morrison Shawnee Mission, KS

Used one time. Repairman quickly diagnosed problem and fixed it in less than 30 minutes. Too soon to provide recommendation

3 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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Christopher Taylor Haslet, TX

Awesome, only had to use it for two small issues with my house, but no problems with opening a request and getting service.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Lalita Sharma El Granada, CA

They were efficient I was very satisfied the way they hand the request and Jessica was very efficient and pleasure to do business with

3 years ago

Reply from American Home Shield

Hi Lalita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Rebecca Pyke Orlando, FL

on 8/14 put in a service call for water heater. 8/18 plumber came, said needed new one. on 8/23 I called to find out status - case closed?????? apparently was denied, neither american home shield nor contractor called me and my garage is filled with water from the leak. I just upgraded my plan to a $1400 a year plan, I am now going to probably try and cancel the contract.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rebecca, We appreciate your patronage over the past 10 years and hope you continue to enjoy AHS!

Jun. 3rd, 2022

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Verified Customer

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Michael Taylor Lancaster, CA

They were on time and explained to me everything before they got started with the project and was very friendly and cleaned up after they were done

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Raphael Ayala Killeen, TX

I have never had a problem get resolved in a timely manner like American Homeshield does the customer service is absolutely phenomenal

3 years ago

Reply from American Home Shield

Hi Raphael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Liana Leverette Fontana, CA

I've had 2 repairs done and both times it was scheduled quick, the companies they use are great, professional and do good work.

3 years ago

Reply from American Home Shield

Hi Liana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 31st, 2022

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Verified Customer

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Jennifer Moyer Queen Creek, AZ

Very prompt with getting contractors. The contractor knew what he was doing and gotour fridge fixed. It runs better than ever now s

3 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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J L Downs Fresno, CA

Mostly good experiences and outcomes. I do still have a microwave I'm not happy with. So they're about 6 of 7 on needed repairs here. That's still pretty good!

3 years ago

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Verified Customer

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Art Sweetman York, PA

While the company solved the problem it took at least four trips to get it fixed. They did however found the problem and ordered the right part eventually.

3 years ago

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Verified Customer

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Merri Haley LA Porte, TX

Repair person that was sent to my home for microwave new nothing about microwave and my husband figured it out himself. I wish I wouldn't have paid 75 because repair person did nothing. My husband fixed it

3 years ago

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Verified Customer

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Laverne Gibson Beaumont, CA

Tech mis diagnosed. Said our light bulbs were making the noise and tried to sell us his led bulbs. Nothing was wrong with our bulbs. The noise was coming from our solar box on roof

3 years ago

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Verified Customer

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Mark Dunn New Braunfels, TX

Our hot water heater was covered and handled well, though it still cost us over $600. Our refrigerator was not cover because the case was cracked, even though we paid more for the appliances to be covered.

3 years ago

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Verified Customer

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Kent baio Bella Vista, AR

Try to get my AC fixed the people y'all recommended took the order on a sixth of May and can't come out here to the 20th so that means I got to sit in the heat all that time got to be something better than that but he cashed the check already but he cashed the check already

3 years ago

Reply from American Home Shield

Hi Kent, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Pamela D LEHMAN Darien, WI

Still waiting for repairs, I have food and beverages being ruined everyday for months. I had someone from best reach out to me, I answered every email she sent me, then I got an email from her stating that since I didn't respond she was closing my case.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Verified Customer

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Sharon Goods Waldorf, MD

I had an issue with my dishwasher. AHS replaced the dishwasher but did not install it. I have had my dishwasher sitting in my kitchen floor for three weeks. I have called the people numerous times that AHS assigned to install it with no assistance. I called AHS to inform them and was told that I could find someone to install it myself and AHS would only pay $125 to assist me. I am deeply disappointed with my service.

3 years ago

Reply from American Home Shield

Hi Sharon, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Brittany Willow Spring, NC

The service professional that AHS dispatched missed their scheduled appointment. I tried calling the service professional but could get no one on the line. I then called AHS who could also not get a hold of them. Instead of just assigning a new service professional, they made me wait and claimed that they escalated the issue. It was clear that was not the case by the responses I received when I called back. I had to continue trying to call the service professional myself until I finally got an answer. They ended up being almost a week late from their originally scheduled appointment.

3 years ago

Reply from American Home Shield

Hi Brittany, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your contract number.

May. 27th, 2022

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Verified Customer

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Kassie Booker North Little Rock, AR

We had a major leak in our crawl space, it took the plumber 4 visits to diagnose. When the repair was submitted to AHS- it was denied. I called to see why and was only told it wasn't covered. I had to wait 7-10 business days to get a letter that explained why. In the meantime the warranty I purchased to provide piece of mind and alleviate some of the costs associated with major repairs has left me footing the entire bill.

3 years ago

Reply from American Home Shield

Hi Kassie, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Tu Nguyen Placentia, CA

The electrical contractor they used was poor and didn't spot various issues that other independent electrician that I hired did spot. Coverage was denied even though plain language of the contract says that electrical system is covered. Had to pay out of pocket and was out $75 for the useless service call since the electrician the warranty sent out wasn't able to solve anything.

3 years ago

Reply from American Home Shield

Hi Tu, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 31st, 2022

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Verified Customer

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Crystal Castro Sun City, CA

we have a significant plumbing issue. AHS has contracted to work with a plumber who will not amicably try to meet our scheduling needs, schedules appointments without informing us of times, comes to appointments where we have taken work off only to not have the tools to properly diagnose or fix the issue. After expressing these issues to multiple AHS representatives nothing has been done to resolve the matter. We currently cannot use our toilets or showers, going on day 4 of this issue.

3 years ago

Reply from American Home Shield

Hi Crystal, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 31st, 2022

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Verified Customer

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Clyde Watson Orlando, FL

very poor service. lack of communication. was told by the first service tech that my appliances were old. Had to insist the he repair the drier. Then told he could not get parts for my LG refrigerator. I found the parts and have them now but cannot get the company to put them in... Guess I will have to do it or pay someone else to do it!!

3 years ago

Reply from American Home Shield

Hi Clyde, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 31st, 2022

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Verified Customer

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Melissa Flint Madison, WI

The tech calls/texts prior to arriving so we are prepared for the visit. He is always friendly, efficient, and cleans up after himself!

3 years ago

Reply from American Home Shield

Hi Melissa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Lacrescha Baker Haslet, TX

The timelyness of response was fantastic. The companies that do the work are top notch. So happy I switched to American Home Shield

3 years ago

Reply from American Home Shield

HI Lacrescha, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Tabitha Bailey Llano, TX

They were very professional and fixed the problem. This is the first time we had to have someone come out and we were very pleased

3 years ago

Reply from American Home Shield

Hi Tabitha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Veronica Wilson, NC

My fridge died and they promptly replaced with new one following assessment. Installers were professional and efficient.

3 years ago

Reply from American Home Shield

Hi Veronica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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mable c pierce Norfolk, VA

response to my problem was quick and professional. the company that was sent was also very professional and resolved my problem

3 years ago

Reply from American Home Shield

Hi Mable, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Vicki Ellison Green Richmond, TX

One phone call to AHS, professional electrician called to set my appointment, problem fixed. Easy peasy dealing with AHS.

3 years ago

Reply from American Home Shield

Hi Vicki, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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Debra Strand Dunedin, FL

I've had a wonderful experience what's American home shield. They've been wonderful to deal with quick response I'm very polite.

3 years ago

Reply from American Home Shield

Hi Debra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Jacquelynn Montgomery Escalon, CA

So far, I've only requested one repair and the service providers used were very friendly, professional, and timely in their assistance.

3 years ago

Reply from American Home Shield

Hi Jacquelynn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Latanya Lewis Montgomery, AL

My experience has been everything, my sister and brother told me it would be. Excellent Service and great Professionalism.

3 years ago

Reply from American Home Shield

Hi Latanya, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Kathleen Bradley-Lockhart Raleigh, NC

It was very easy to request service and the response time was quick. I like the transparency of who is coming, the date and time frame.

3 years ago

Reply from American Home Shield

Hi Kathleen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Thomas Wong El Sobrante, CA

It was a cooperative experience. Our cooktop no longer stocked certain important parts so they offered us a new cooktop.

3 years ago

Reply from American Home Shield

Hi Thomas, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Verified Customer

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Christopher Velting Kalamazoo, MI

I bought a house and one by one appliances just started to break. $100 a visit to get them fixed or replaced saved our first year in our home

3 years ago

Reply from American Home Shield

Hi Christopher, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2022

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Verified Customer

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Brenda Maxwell Stillwater, OK

I put in my requests online and within 24 hours I had been contacted with the name of the repair company and all their information.

3 years ago

Reply from American Home Shield

Hi Brenda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2022

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Verified Customer

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Anel Rivera Killeen, TX

Fortunately I only have had to use home shield twice, but the experience was great. They scheduled and had someone out the next day!

3 years ago

Reply from American Home Shield

Hi Anel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2022

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Verified Customer

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Jim piotrowski Hampton, VA

Easy to work with AHS agents. The post service follow-up was welcomed. Problems with service contractor was handled expeditiously.

3 years ago

Reply from American Home Shield

Hi Jim, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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JUANITA HARRINGTON Raleigh, NC

American Home Shield responds to your request quickly and they make sure they send qualified people out to fix your problem.

3 years ago

Reply from American Home Shield

Hi Juanita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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JERRY D DAVIS Piney Flats, TN

They had repair men here the next day. When they could not repair my equipment, they had new one's order and was replaced within the week

3 years ago

Reply from American Home Shield

Hi Jerry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

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Verified Customer

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A Tischler Tomball, TX

AHS has been very efficient in getting help for my problem. Each service company sent has also been timely and efficient.

3 years ago

Reply from American Home Shield

Hi A, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Keona Allen Las Vegas, NV

Great response time when assigning contractors. However, some of the contractors that they work with haven't been the most professional (i.e. communication and cleanliness).

3 years ago

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Verified Customer

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Ronald Kropornicki Palm City, FL

The followup, timeliness and coordination was outstanding; however it has taken 4 service calls for the same issue. Hopefully the it has been resolved.

3 years ago

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Verified Customer

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Marsha Sanders Lubbock, TX

Excellent customer service. Contracting appliance service was very helpful and timely. Service rep was very knowledgeable and finish the repair in a timely matter.

3 years ago

Reply from American Home Shield

Hi Marsha, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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Verified Customer

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Scott Isaacson Ashland City, TN

The only issue I have is some home warranty companies pay for the freon fill if you lose it on your HVAC system and you only cover a small percentage of the fill if needed.

3 years ago Edited January 10, 2024

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Verified Customer

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Michael L McGuire Mesa, AZ

Your policy that your first assigned institution (in my case plumbing) which no other company can take over regardless of the reason is flawed and leaves a very poor impression on what has been great experiences beforehand.

3 years ago

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Verified Customer

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Isaac Pennock Scottsdale, AZ

Because they send contractors out that just point there fingers away from themselves, more often when you have renters so you just end up hiring someone else to do the work. This is one of 4 policies I have with them but over runaround just an the contractors can make their service fee and disappear

3 years ago

Reply from American Home Shield

Hi Isaac, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 19th, 2022

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Verified Customer

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Anonymous Centerton, AR

Cost structure is ridiculous! Pay for coverage and pay to request even if the services are small. Contractors don't always meet SLAs and no backups exist. Fixing confirmed AC issues results in contractors not supporting and an idk what's wrong answer.

3 years ago

Reply from American Home Shield

Hi, Please provide your AHS contract number or property address.

May. 19th, 2022

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Verified Customer

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Richard Look Novato, CA

Telephone customer service was absolutely terrible. And there is no way to escalate to a higher level of service. I felt like I was stuck with somebody who did not understand me and did not understand my contract.

3 years ago

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Verified Customer

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Victor Castillo Hayward, CA

My first claim nothing they could do about the repair. Would have cost me an additional 800.00. 2nd repair been without a refrigerator for 2 weeks. No resolution. Not good for emergencies. Might as well save my money (50 a month) for any repairs

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 21st, 2022

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Verified Customer

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John Colpitts Seattle, WA

The AHS coverage has worked the way I expected and hoped it would. We had some house issues and the everything was taken care of

3 years ago Edited January 10, 2024

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