American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Dave Pirt Edmond, OK

My AHS policy paid for a new dryer, after we learned that parts to fix the old one were no linger available. This saved me over $500.

4 years ago

Reply from American Home Shield

Hi Dave,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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lynn holland Riverside, CA

Because I pay the warranty insurance every year and I was never told because I would've done it that there are sections in the contract for modifications of the air conditioner. Now you refused to pay for everything and I don't have $2475 I'm just more than dissatisfied I can't even tell you. To not disclose that when somebody is renewing their policy since that is such a major issue that's a lot of money. Not only do I not have it I have a daughter that's ill and has just had surgery how in the world am I going to do this

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 5th, 2022

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Verified Customer

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Barbara Butler Dallas, TX

The representative was very helpful & understanding. I normally have a hard time with the service but this time was so much better.

4 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Justin Cable Las Vegas, NV

On multiple occasions, I've been able to have a repair done easily. I use the web site, report my problem and have a repair scheduled quickly.

4 years ago

Reply from American Home Shield

Hi Justin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Mitchell J. Hait Satellite Beach, FL

They have been really good on appliance repairs. Their AC repairs have a few limitations - such as freon charge that makes this a 4 star and not a 5 star review.

4 years ago

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Verified Customer

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None

I am able to get thru to Customer Service easily and the recommended contractor has followed through quickly and responsibly.

4 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Verified Customer

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Evelyn Cruz La Mirada, CA

did the job to the point, at the same time explaining to me in layman's words, what he was doing, and what is happening.

4 years ago

Reply from American Home Shield

Hi Evelyn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Verified Customer

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Snyder Greensboro, NC

The past service call was excellent. I would like to only have ONE visit rather than two visits. One to determine the issue, the second to make the repair.

4 years ago

Reply from American Home Shield

Hi Snyder, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Steve Lake Havasu City, AZ

Call desk was prompt and set me up immediately with local support for A/C. the tech that came out to my house was exceptionally good.

4 years ago

Reply from American Home Shield

Hi Steve, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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wendy luo Cupertino, CA

Technician is very responsible and professional. He came 3 times from looking at the problem to fix them finally. I will recommend this warranty to my friends

4 years ago

Reply from American Home Shield

Hi Wendy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Verified Customer

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Amanda Thornton Houston, TX

Best company i have used ever they are affordable convenient and very easy to use beat choice i have made in home buying

4 years ago

Reply from American Home Shield

Hi Amanda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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mona Santa Cruz, CA

Because for the first time that I needed your service, I had to call 5-6 times and connected to off shore with empty promises and waited for more than six weeks to get job done which was very stressful and time consuming because of poor customer services

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Verified Customer

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Lori Ables Red Bluff, CA

Was very easy to communicate with. They responded fast to my request for service. Let me know what was going to happen and when it would.

4 years ago

Reply from American Home Shield

Hi Lori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Verified Customer

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Jeannie Hicks Fort Myers, FL

I was told when I signed up for the ahs that if an item could not be repaired, it would be replaced with a comparable item. They do not do that. If they replace it, it is replaced with a builder grade item.

4 years ago

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Verified Customer

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Howard Steed Hot Springs National Park, AR

There is a lack of communication with the company and the customer. I have asked before for someone to call me to discuss an issue....nothing happened. I had a recent repair of a dishwasher that took the tech 4 trips before finally getting it right. The time from requesting service to actually having someone show up is far too long.

4 years ago

Reply from American Home Shield

Hi Howard, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 6th, 2022

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Verified Customer

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Randy & Karen Sorensen Chesapeake, VA

AHS charged our card twice for the same job & I've spoken with two different representatives who assured me that it would be corrected in 3-5 days & it's now going on 24 days & still not been rectified.

4 years ago

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Verified Customer

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Michelle Rios

We are in a location where there aren't necessarily contractors available that are in agreement with AHS. Otherwise, the service we get is phenomenal! Love having you back us

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michelle. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Apr. 28th, 2022

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Verified Customer

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Cindy M. Storm Baltimore, MD

Everything they cover is great. The cost makes it even better. From the initial phone to the service provider coming to fix my issue, AWESOME!

4 years ago

Reply from American Home Shield

Hi Cindy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Christian

I wasn't quite convinced initially how it would work - I did have neighbors recommending it so I signed up. I def. do not regret it. The claims process was a 2 min process, adding your device needing service, adding your availability, phone and/or email - Submit. I was contacted within 24 hours and had the machine looked at three or four days later. The machine unfortunately couldn't be repaired because the manufacturer stopped producing the parts and I've received an email for reimbursement after new item purchase in no time. I will def. recommend AHS.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Christian, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Arthur B Hartzog Sr Chesnee, SC

I have had two claims since my coverage began one year ago. Both claims were handled in a timely and professional manner.

4 years ago

Reply from American Home Shield

HI Arthur, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Kimberly Hooker Park Forest, IL

Because they came sooner than what they originally said and everything worked out perfect. The guy was professional and courteous

4 years ago

Reply from American Home Shield

Hi Kimberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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Verified Customer

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Jacob Paro Saint Paul, MN

The monthly rate to be a member is very reasonable considering how much is covered and how helpful the coverage can be.

4 years ago

Reply from American Home Shield

Hi Jacob, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Nancy Carnes Helendale, CA

The employees I deal with at AHS are very courteous and well trained. But, I was upset about a recent interaction with a vendor. Wrote my experience to AHS and heard nothing back from them.

4 years ago

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Verified Customer

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Martina Kailua, HI

My AC unit was broken and required replacement. A contractor was assigned who had done work in my house before and I didn't want the same contractor, but I ended up having to have him come back. I'm hopeful the replacement was done correctly, as it was very awkward and uncomfortable for him to come back to my home after he knew we didn't want him to come

4 years ago

Reply from American Home Shield

Hi Martina. Thank you for your feedback. We appreciate you letting us know your concerns and we hate to hear that you felt uncomfortable with the technician. Please do let us know if you have any further problems with the air conditioning system and we would be happy to address the issue further.

May. 3rd, 2022

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Verified Customer

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Sue Joseph North Ridgeville, OH

One of the worst companies I have ever dealt with. They never fixed the issue and every time I call I get a different answer. Till now they never resolved my issue. Also for another property they had a plumber come out. Issue was never fully resolved and I called back and they want to charge another service fee for something that wasn't fixed properly the first time

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your properties. I hate to hear that the issue has not been resolved. I would be happy to assist you with this matter.

May. 5th, 2022

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Verified Customer

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Karen Korpi Murphys, CA

Inspector said we needed Freon in the air conditioning system and a new filter. But he could not put the needed items in place because he wasn't to do actual service with inspection. I now need both and have to go buy them and put in place.

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for your feedback regarding your service experience with the air conditioning. I am sorry to hear the problem has not been resolved. I would be happy to speak with you to assist with this issue.

May. 2nd, 2022

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Verified Customer

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Laura Faulk Cleveland, OH

Very professional and quick at resolving problems. Everyone I spoke with was very friendly and understanding. Thank you.

4 years ago

Reply from American Home Shield

Hi Laura, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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James R Marshall Knoxville, TN

The same tech as had come before this time. He replaced more parts, and made sure that it had not frozen up. Very conscientious technician

4 years ago

Reply from American Home Shield

Hi James. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 22nd, 2022

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Verified Customer

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William Kulessa Oklahoma City, OK

Pretty simple. They back what they say. Reference the installed brand new whirlpool microwave oven. Only cost was the service call fee.

4 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Deborah Peters Shingletown, CA

They have always come through when we've we needed it ! Our hot water heater went out and we had a new one in 2 days ! Great service and fast too !

4 years ago

Reply from American Home Shield

Hi Deborah. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so good to know that we were able to do that for you with your water heater.

Apr. 25th, 2022

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Verified Customer

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Richard Surprise, AZ

Due to the quick response and actions by the repair person who came back the next morning with correct part after putting a part to make it operate

4 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Pradeep Flower Mound, TX

AHS always come to our rescue whenever we had a failure with our appliances, refrigerator, AC, Water heater, Dishwasher, and garbage disposal.

4 years ago

Reply from American Home Shield

Hi Pradeep, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Brian Cummings Castle Rock, CO

Absolutely the best service. The sub-contractors were amazing & the quality of replacement appliances was equally excellent!

4 years ago

Reply from American Home Shield

Hi Brian, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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James and Virginia Avelar Yuma, AZ

Whenever we have needed repair service, AHS is quick to respond and have the repairman in our home within 24 hours, and issue is resolved.

4 years ago

Reply from American Home Shield

Hi James & Virginia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Bill Concord, CA

Fast service and fixed the first time the first visit is to diagnose problem then 2 visit within 4days to resolve issues

4 years ago

Reply from American Home Shield

Hi Bill, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 25th, 2022

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Verified Customer

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Marie Jeakins Cedar Park, TX

The Technician who came to my house was knowledgeable, prompt, thorough and extremely pleasant. I would have him again.

4 years ago

Reply from American Home Shield

Hi Marie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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Gloria Luan-Martinez Laredo, TX

Quick response to service. Although first request in july 2021 took me several phone calls to Walker to get a tech out they did a good job.

4 years ago

Reply from American Home Shield

Hi Gloria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Terry Sparks Jasper, TX

Only used once. Good experience. The Technician showed up according to schedule and explained thoroughly the simple fix required.

4 years ago

Reply from American Home Shield

Hello Terry. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experience for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 25th, 2022

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Verified Customer

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Naomi Greenfield Pompano Beach, FL

Whenever I need to call AHS they promptly send a professional who fixes my problem. I feel safe with their workmen and satisfied with the results.

4 years ago

Reply from American Home Shield

Hi Naomi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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Jack Wheeler Chandler, AZ

Put in a service request and service gets done. Simple. I've use other home warranty companies and they always rejected claims with excuses.

4 years ago

Reply from American Home Shield

Hi Jack. Thank you for the positive feedback. We are delighted to know that you are receiving quality service from AHS. We want you to know you can always count on the service we provide. We can't wait to work with you again!

Apr. 25th, 2022

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Verified Customer

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Jacquelyn Fuentes Corpus Christi, TX

I have had my dryer, refrigerator and 2 electrical outlets fixed by 3 different companies associated with AHS and all 3 have been great!!

4 years ago

Reply from American Home Shield

Hi Jacquelyn. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Apr. 25th, 2022

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Verified Customer

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Judith Davis Prairieville, LA

Reliable, good reputation, have three home warranties on three single family homes. Referred many clients as a Realtor for years.

4 years ago

Reply from American Home Shield

Hi Judith. We are so glad to hear about your positive experience. We know how important it is to have coverage you can count on. Thank you for choosing American Home Shield.

Apr. 23rd, 2022

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Verified Customer

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Wanda walker Kinder, LA

Sometimes it takes to long to get service but this last time was excellent, it was taken care of right away and the contractor was excellent, highly recommend them

4 years ago

Reply from American Home Shield

Hi Wanda, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Prakash Subramanian Naperville, IL

I took AHS insurance because I have very expensive appliances at my home and I wanted to protect them. It has nothing but a disaster for me. They said that my ice maker is not covered. They are unable to find parts to fix the issue with my range. They have offered me $5590 reimbursement for $13000 range. All this discussion took 4 months and about 25 calls to their customer service.

4 years ago

Reply from American Home Shield

Hi Prakash. Thank you for taking time to write a review. We appreciate you letting us know your concerns. I would be happy to speak with you further about your coverage.

Apr. 22nd, 2022

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Verified Customer

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Beth Berkheimer Mogadore, OH

Often difficult to understand Representatives. Response time getting someone to the house to repair is way too long and becoming unacceptable. Inefficient process for repairs.

4 years ago

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Verified Customer

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JC West Palm Beach, FL

When my A/C broke, they sent a guy that said "I don't know why they sent me because I don't know anything about this system", so he had no idea what the problem was. He ordered a part he thought was the problem. After waiting four weeks for the part and no A/C in the middle of the summer in Florida, we got tired of waiting and I easily found the part online

4 years ago

Reply from American Home Shield

Hi JC. Thank you for taking time to write a review of your service experience. I am sorry to hear that you had to find the part on line. I would be happy to follow up with you to discuss this issue further.

Apr. 22nd, 2022

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Verified Customer

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Kaarin Garcia Bainbridge Island, WA

Dryer broke in January. First repairman misdiagnosed. Part arrived but company wasn't available to instal it for 3 weeks. Then canceled the appointment. Speaking to home shield customer service repeatedly for 2 weeks, not getting to speak to supervisor.

4 years ago

Reply from American Home Shield

Hi Kaarin, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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Verified Customer

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Yvette McCrea Ludowici, GA

Spent three weeks trying to get a plumber to our home. None of the plumber in the area take American Home Shield because they stated they won't pay. Had to find one on my own. Overall experience prior to this call had been excellent.

4 years ago

Reply from American Home Shield

Hi Yvette, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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Verified Customer

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Jose

When I called when my heating system didn't work, they were very professional and fixed my heating system. Thank you American Home Shield.

4 years ago

Reply from American Home Shield

Hi Jose, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Regino Sierra

Very good customer service. Quick to resolve any issue with contractors. Have had them for 5 years and have used them a lot.

4 years ago

Reply from American Home Shield

Hi Regino. We are so happy that you took time to let us know about repair experience. We love to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Apr. 15th, 2022

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