American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Pamela D LEHMAN Darien, WI

Still waiting for repairs, I have food and beverages being ruined everyday for months. I had someone from best reach out to me, I answered every email she sent me, then I got an email from her stating that since I didn't respond she was closing my case.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 27th, 2022

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Kent baio Bella Vista, AR

Try to get my AC fixed the people y'all recommended took the order on a sixth of May and can't come out here to the 20th so that means I got to sit in the heat all that time got to be something better than that but he cashed the check already but he cashed the check already

3 years ago

Reply from American Home Shield

Hi Kent, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Mark Dunn New Braunfels, TX

Our hot water heater was covered and handled well, though it still cost us over $600. Our refrigerator was not cover because the case was cracked, even though we paid more for the appliances to be covered.

3 years ago

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Merri Haley LA Porte, TX

Repair person that was sent to my home for microwave new nothing about microwave and my husband figured it out himself. I wish I wouldn't have paid 75 because repair person did nothing. My husband fixed it

3 years ago

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Verified Customer

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Laverne Gibson Beaumont, CA

Tech mis diagnosed. Said our light bulbs were making the noise and tried to sell us his led bulbs. Nothing was wrong with our bulbs. The noise was coming from our solar box on roof

3 years ago

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Verified Customer

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Sharon Goods Waldorf, MD

I had an issue with my dishwasher. AHS replaced the dishwasher but did not install it. I have had my dishwasher sitting in my kitchen floor for three weeks. I have called the people numerous times that AHS assigned to install it with no assistance. I called AHS to inform them and was told that I could find someone to install it myself and AHS would only pay $125 to assist me. I am deeply disappointed with my service.

3 years ago

Reply from American Home Shield

Hi Sharon, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Brittany Willow Spring, NC

The service professional that AHS dispatched missed their scheduled appointment. I tried calling the service professional but could get no one on the line. I then called AHS who could also not get a hold of them. Instead of just assigning a new service professional, they made me wait and claimed that they escalated the issue. It was clear that was not the case by the responses I received when I called back. I had to continue trying to call the service professional myself until I finally got an answer. They ended up being almost a week late from their originally scheduled appointment.

3 years ago

Reply from American Home Shield

Hi Brittany, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your contract number.

May. 27th, 2022

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Verified Customer

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Kassie Booker North Little Rock, AR

We had a major leak in our crawl space, it took the plumber 4 visits to diagnose. When the repair was submitted to AHS- it was denied. I called to see why and was only told it wasn't covered. I had to wait 7-10 business days to get a letter that explained why. In the meantime the warranty I purchased to provide piece of mind and alleviate some of the costs associated with major repairs has left me footing the entire bill.

3 years ago

Reply from American Home Shield

Hi Kassie, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address.

May. 30th, 2022

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Verified Customer

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Tu Nguyen Placentia, CA

The electrical contractor they used was poor and didn't spot various issues that other independent electrician that I hired did spot. Coverage was denied even though plain language of the contract says that electrical system is covered. Had to pay out of pocket and was out $75 for the useless service call since the electrician the warranty sent out wasn't able to solve anything.

3 years ago

Reply from American Home Shield

Hi Tu, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 31st, 2022

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Verified Customer

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Crystal Castro Sun City, CA

we have a significant plumbing issue. AHS has contracted to work with a plumber who will not amicably try to meet our scheduling needs, schedules appointments without informing us of times, comes to appointments where we have taken work off only to not have the tools to properly diagnose or fix the issue. After expressing these issues to multiple AHS representatives nothing has been done to resolve the matter. We currently cannot use our toilets or showers, going on day 4 of this issue.

3 years ago

Reply from American Home Shield

Hi Crystal, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 31st, 2022

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Verified Customer

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Clyde Watson Orlando, FL

very poor service. lack of communication. was told by the first service tech that my appliances were old. Had to insist the he repair the drier. Then told he could not get parts for my LG refrigerator. I found the parts and have them now but cannot get the company to put them in... Guess I will have to do it or pay someone else to do it!!

3 years ago

Reply from American Home Shield

Hi Clyde, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 31st, 2022

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Verified Customer

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Melissa Flint Madison, WI

The tech calls/texts prior to arriving so we are prepared for the visit. He is always friendly, efficient, and cleans up after himself!

3 years ago

Reply from American Home Shield

Hi Melissa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Lacrescha Baker Haslet, TX

The timelyness of response was fantastic. The companies that do the work are top notch. So happy I switched to American Home Shield

3 years ago

Reply from American Home Shield

HI Lacrescha, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Tabitha Bailey Llano, TX

They were very professional and fixed the problem. This is the first time we had to have someone come out and we were very pleased

3 years ago

Reply from American Home Shield

Hi Tabitha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Latanya Lewis Montgomery, AL

My experience has been everything, my sister and brother told me it would be. Excellent Service and great Professionalism.

3 years ago

Reply from American Home Shield

Hi Latanya, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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Verified Customer

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Debra Strand Dunedin, FL

I've had a wonderful experience what's American home shield. They've been wonderful to deal with quick response I'm very polite.

3 years ago

Reply from American Home Shield

Hi Debra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2022

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Verified Customer

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Veronica Wilson, NC

My fridge died and they promptly replaced with new one following assessment. Installers were professional and efficient.

3 years ago

Reply from American Home Shield

Hi Veronica, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Vicki Ellison Green Richmond, TX

One phone call to AHS, professional electrician called to set my appointment, problem fixed. Easy peasy dealing with AHS.

3 years ago

Reply from American Home Shield

Hi Vicki, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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mable c pierce Norfolk, VA

response to my problem was quick and professional. the company that was sent was also very professional and resolved my problem

3 years ago

Reply from American Home Shield

Hi Mable, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Jacquelynn Montgomery Escalon, CA

So far, I've only requested one repair and the service providers used were very friendly, professional, and timely in their assistance.

3 years ago

Reply from American Home Shield

Hi Jacquelynn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2022

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Verified Customer

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Kathleen Bradley-Lockhart Raleigh, NC

It was very easy to request service and the response time was quick. I like the transparency of who is coming, the date and time frame.

3 years ago

Reply from American Home Shield

Hi Kathleen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Thomas Wong El Sobrante, CA

It was a cooperative experience. Our cooktop no longer stocked certain important parts so they offered us a new cooktop.

3 years ago

Reply from American Home Shield

Hi Thomas, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Verified Customer

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Brenda Maxwell Stillwater, OK

I put in my requests online and within 24 hours I had been contacted with the name of the repair company and all their information.

3 years ago

Reply from American Home Shield

Hi Brenda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2022

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Verified Customer

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Christopher Velting Kalamazoo, MI

I bought a house and one by one appliances just started to break. $100 a visit to get them fixed or replaced saved our first year in our home

3 years ago

Reply from American Home Shield

Hi Christopher, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2022

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Verified Customer

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Anel Rivera Killeen, TX

Fortunately I only have had to use home shield twice, but the experience was great. They scheduled and had someone out the next day!

3 years ago

Reply from American Home Shield

Hi Anel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2022

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Verified Customer

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JUANITA HARRINGTON Raleigh, NC

American Home Shield responds to your request quickly and they make sure they send qualified people out to fix your problem.

3 years ago

Reply from American Home Shield

Hi Juanita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Jim piotrowski Hampton, VA

Easy to work with AHS agents. The post service follow-up was welcomed. Problems with service contractor was handled expeditiously.

3 years ago

Reply from American Home Shield

Hi Jim, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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JERRY D DAVIS Piney Flats, TN

They had repair men here the next day. When they could not repair my equipment, they had new one's order and was replaced within the week

3 years ago

Reply from American Home Shield

Hi Jerry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2022

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Verified Customer

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A Tischler Tomball, TX

AHS has been very efficient in getting help for my problem. Each service company sent has also been timely and efficient.

3 years ago

Reply from American Home Shield

Hi A, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 24th, 2022

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Verified Customer

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Keona Allen Las Vegas, NV

Great response time when assigning contractors. However, some of the contractors that they work with haven't been the most professional (i.e. communication and cleanliness).

3 years ago

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Verified Customer

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Ronald Kropornicki Palm City, FL

The followup, timeliness and coordination was outstanding; however it has taken 4 service calls for the same issue. Hopefully the it has been resolved.

3 years ago

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Verified Customer

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Marsha Sanders Lubbock, TX

Excellent customer service. Contracting appliance service was very helpful and timely. Service rep was very knowledgeable and finish the repair in a timely matter.

3 years ago

Reply from American Home Shield

Hi Marsha, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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Verified Customer

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Scott Isaacson Ashland City, TN

The only issue I have is some home warranty companies pay for the freon fill if you lose it on your HVAC system and you only cover a small percentage of the fill if needed.

3 years ago Edited January 10, 2024

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Kim Kettle Salinas, CA

When my water heater went out, it was going to take over a month to get some one out to fix/replace it. We could not wait that long and had to replace it ourselves. For small repairs, we've had qualified people come quickly and fix but we could have handled this ourselves for the same $$.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Verified Customer

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Glenn Schroeder Henderson, NV

While they are very friendly when you contact them, their inability to understand your unique situation is frustrating. The inability of not having one person assigned to your situation and being able to just work with that person directly is frustrating as well.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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Verified Customer

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Victor Castillo Hayward, CA

My first claim nothing they could do about the repair. Would have cost me an additional 800.00. 2nd repair been without a refrigerator for 2 weeks. No resolution. Not good for emergencies. Might as well save my money (50 a month) for any repairs

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 21st, 2022

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Anonymous Centerton, AR

Cost structure is ridiculous! Pay for coverage and pay to request even if the services are small. Contractors don't always meet SLAs and no backups exist. Fixing confirmed AC issues results in contractors not supporting and an idk what's wrong answer.

3 years ago

Reply from American Home Shield

Hi, Please provide your AHS contract number or property address.

May. 19th, 2022

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Verified Customer

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Isaac Pennock Scottsdale, AZ

Because they send contractors out that just point there fingers away from themselves, more often when you have renters so you just end up hiring someone else to do the work. This is one of 4 policies I have with them but over runaround just an the contractors can make their service fee and disappear

3 years ago

Reply from American Home Shield

Hi Isaac, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 19th, 2022

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Verified Customer

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Steven Sutherland Mesa, AZ

HVAC needed repair. As part of the repair I needed the refrigerant to be replaced. AMS only covers $10/lb, leaving me with a $1500 bill since the cost per pound is closer to $110/lb. The rest of the experience was relatively painless.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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Michael L McGuire Mesa, AZ

Your policy that your first assigned institution (in my case plumbing) which no other company can take over regardless of the reason is flawed and leaves a very poor impression on what has been great experiences beforehand.

3 years ago

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Verified Customer

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Dave Morri Temecula, CA

The first contractor was absolutely incompetent and could not we've contact them. 2nd contractor was awesome and fixed each appliance in 10 mins. I would grad the call center as a C minus.

3 years ago

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Verified Customer

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Alfred Y Scott Roseville, CA

I own rental properties and it seems to be difficult to work with American Home Shield on rental properties. They seem to work well with owner occupied properties not property managers well.

3 years ago

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Verified Customer

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Richard Look Novato, CA

Telephone customer service was absolutely terrible. And there is no way to escalate to a higher level of service. I felt like I was stuck with somebody who did not understand me and did not understand my contract.

3 years ago

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Verified Customer

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John Colpitts Seattle, WA

The AHS coverage has worked the way I expected and hoped it would. We had some house issues and the everything was taken care of

3 years ago Edited January 10, 2024

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Verified Customer

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Roaemary lucas North Charleston, SC

My Experience with the technician that came to my home was excellent! My experience with your call center that set up my appointment was extremely lacking. That person sent me up for the wrong work order. So far I've gotten 3 different conflicting calls regarding payment. The last caller was nasty!! I'm confused about payment. I'm thing about changing to another home warranty company.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Verified Customer

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MELISA MCKEE Alpharetta, GA

Because it took 4 service calls to repair refrigerator and its ice maker, and it is still not freezing ice properly. Also, we waited on a part for the microwave repair that was ordered on March 4, was due 4/22, but did not arrive. We were then told that the part would be delivered on 5/31. I told the rep that was unsatifctory, and he said someone from AHS would be in touch with me within 24 - 48 hours. I waited beyond 48 hours to check the status, and was told that there were no notes on my account. Then I was told that the microwave would not be replaced. I cancelled on April 27.

3 years ago

Reply from American Home Shield

Hi Melisa, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Verified Customer

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Vanessa Arreola Bakersfield, CA

I asked for someone to come look at a leak in my closet. They sent AC company. AC Company said I had to call plumber. Plumber came and said you have to call roofing company. I had to pay the $75 deductible even though there were zero services completed at my home. My first claim I got the runaround for nearly a year, then paid almost 500 out of pocket for a garage door opener repair. This company is highway robbery. The premiums continue to increase while services continue to be horrible.

3 years ago

Reply from American Home Shield

Hi Vanessa, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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Karla Woolstenhulme Mesquite, NV

Needed a part for my dishwasher, the Tech ordered it. Did not try to use the dishwasher until the next with a full load. The door will not close. I have no idea what the Tech did, but can not get any help getting someone out here to fix the problem that was fine until he done something to the door, which is bowing out at the bottom. I have been handwashing dishes for 2 weeks & will have to until Tech comes & puts the part in the soap dispenser in that was the problem he was sent out to fix, not screw up the door.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 21st, 2022

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Verified Customer

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Lisa Vernon Colonial Beach, VA

It took them a WEEK to find a plumber to come look at my broken sump pump, then the plumber doesn't have an opening for 10 days! They don't return phone calls and when I talk to them, I can't understand them and they are overly salacious to me .DO YOUR JOB! It was a nightmare, I will be cancelling AHS and if I have structural or mold problems because of their own incompetence, my lawyer will be calling!!!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Verified Customer

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Christopher Alston Greensboro, NC

I rate them this way because I had a water heater to out, and a plumber was sent, but the communication was off as far as if the water heater would be covered or not. According to both the plumber and AHS I was supposed to receive communication from both. Also called a couple of days later and an AHS customer service rep was supposed to follow up with me, but never received a call back. So now I'm paying out of pocket for the heater

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 24th, 2022

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