American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Lamar Gosha Inglewood, CA

I have had some repairs done quickly for fair cost but others that took over a month to repair, repair was bad as well as a repair where I was ripped off paying over $300 out of pocket for a simple doorbell repair.

2 years ago

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Charlene Johnson-Baker White Plains, MD

American Home Shield, you say items are covered, but when my Subpump broke, it wasn't covered and that is not fair. The cost was over 700$. I'm wondering what else won't be covered ? And when my dryer over 20 years old was broken, you didn't replace it. I feel uncomfortable having a dryer over 20 years old.

2 years ago

Reply from American Home Shield

Hi Charlene, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Laurie DeGarmo Henderson, NV

Most recent experience was awful. Tried to call and hold time was excessive, so I initiated a chat on the web page and waited well over an hour before giving up. Technician they sent was totally off in his diagnosis and "not normal wear and tear" assertion. I paid out of pocket to bring in a reputable hvac company.

2 years ago

Reply from American Home Shield

Hi Laurie, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Ralph Thompson

My A/C is not working. Contractor came one pound of freon and left without checking the unit. The A/C still didn't work. We can not get the contractor to return our calls. The contractor is Billy's A/C service in Hurt, VA. It's been 17 days since we requested service. Billy's is not accredited by the BBB. I don't know why AHS uses them. This is the second time I have had trouble with this contractor. ime, put in one e time and put in a pound of freonn

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Trashundra Lenoard Stockbridge, GA

The techs assigned were awful at customer service, showing up as scheduled. To date, my service orders show complete and no one has ever come in my house. I called AHS and was told they couldn't switch because the companies (3) already picked the requests up. AND the fre A/C check stopped being available on the day the company never came. You guys are awful.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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Mashandra Reddix Baton Rouge, LA

Some of the contractors are absolutely awful. Replace the incorrect item and then you have to call over 50-times, literally, to get the issue resolved. I initiated a work order in April and as of June it is still NOT resolved. Customer Swevice is not located in the States, so the language barrier is very stressful. Constantly repeating yourself is tiresome and finally AHS has absolutely ZERO follow up or follow through! You're just left hanging in the balance.

2 years ago

Reply from American Home Shield

Hi Mashandra, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Arthur Buchanan Baltimore, MD

I paid my service fee then told most of the time nothing wrong by contractors then I have to ask for a second opinion then most of contractors that comes to my house are not African American I feel like they don't like black peoples I'm tired of them looking at me and my family and I have reported this matter every time they leave my house and the service reswuest doesn't get approved and American home shield takes there side and made me feel like I was wrong

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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Frank Saletta III Birmingham, AL

AHS has only 1 hvac company to service Birmingham Alabama. I called them on Monday to get service and was told the soonest availability would be Saturday just to look at my unit. I canceled my service call and made some calls to local companies and had out to my house in a couple of hours. So of course I had to replace my hvac system. Not going through AHS for service does not allow me whatever credit that they would allow to replace the unit.

2 years ago

Reply from American Home Shield

Hi Frank, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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steve perry Collinsville, IL

I've had this warranty for 18 years thinking it was a good insurance coverage, yet any time I tried to msje a claim it was met with obstacles, cheapest fixes, even though the labor to make the repair had to exceed a replacement. And most recently my air conditioner a coul went out and rather than upgrading to a new system with the new rqd refrigerant. AHS would only cover repair and refill with obsolete refrigerant. I took the option to replace myself with the vendor.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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Verified Customer

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Mark Davis Smyrna, GA

Great dependable service. Matches great technicians with the service that needs to be done. Communicates well with us all throughout the process

2 years ago

Reply from American Home Shield

Hi Mark, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Verified Customer

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Desean Outlaw Rock Hill, SC

Makes the entire process smooth. The companies they use are fast & reliable. Having this insurance takes the stress out of unforeseen breakdowns

2 years ago

Reply from American Home Shield

Hi Desean, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Sharron D Kugel Yuba City, CA

This rating system is confusing. I will just say that I received excellent service, both from the office and the contractor.

2 years ago

Reply from American Home Shield

Hi Sharron, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Maurice M. Miller, I Mountville, PA

My experience with Steve M was a good one. It only took about 30 minutes for him to complete the repair to my AC unit.

2 years ago

Reply from American Home Shield

Hi Maurice, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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Wanda G. Willis Modesto, CA

AHS has always been helpful to me even when it required a little extra understanding on their part and I appreciate that.

2 years ago

Reply from American Home Shield

Hi Wanda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Sharon Armstrong Vancouver, WA

The process was very easy and quick. The company assigned to fix my a/c was professional and quick. They were thorough and did a great job.

2 years ago

Reply from American Home Shield

Hi Sharon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Sherri Ashby Riverview, FL

American Home Shield has been responsive, affordable, and easy to access. They take the worry out of keeping my home in working order.

2 years ago

Reply from American Home Shield

Hi Sherri, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Darryl A Scott Victorville, CA

The worker showed up as scheduled, identified the problem, ordered the needed part, and made the repair the same day earlier than anticipated.

2 years ago

Reply from American Home Shield

Hi Darryl, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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MaryAnn Thurston Pleasantville, OH

I thought you would replace my dishwasher but you offered me $400.00 I cannot replace my dishwasher that I have for $400.00

2 years ago

Reply from American Home Shield

Hi MaryAnn,
Thank you for your feedback regarding your recent American Home Shield experience and the service provided.

Jun. 22nd, 2022

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Verified Customer

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Kelly Anderson Poplar Grove, IL

Good experience with them. The issues we had were resolved quickly by the contractors and had no issues with their service.

2 years ago

Reply from American Home Shield

Hi Kelly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Sue Sonoma, CA

Sears repair was awesome. Have requested $ instead of replacement on dishwasher, have not heard back on status. If it happens quickly, it would change to 5 stars.

2 years ago

Reply from American Home Shield

Hi Sue, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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William Reasoner Venice, FL

A tech called within 2 hours to say they were on the way. My A/C system was back up within 3 hours of my original call! thank you AHS.

2 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Nancy Heard Gilbert, AZ

Depends on which repair we are talking about.. the AC fix was good.. The hot water heater replacement was ok but I had about $700 in expenses that we not covered.

2 years ago

Reply from American Home Shield

Dear Nancy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Maxine Stokely Sacramento, CA

They do not always provide the best repair option. Example: If the request is urgent, they still give repair dates too far out. I.e. weeks later. I have often contacted service outside of my AHS contract

2 years ago

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Verified Customer

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Ena J Reed Wichita, KS

I didn't like the way my service for AC service was done.i believe ur advertisement special was deceiving. I was out of pocket over $600 and I don't see how AHS helped me at all! Yes u gained but I lost money I didn't have.

2 years ago

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Mary R Stroud Dayton, OH

I have been without a range for over a month. The first range delivered was too large. I had to wait until it was picked up. Now I'm waiting for the correct size to be delivered. 7

2 years ago

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Malinda Matney Ann Arbor, MI

We continue to get the run around on the problem we have with the HVAC, with the electrician and the HVAC company pointing to the other to fix the problem. So we are out a lot of co-pays for nothing.

2 years ago

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Verified Customer

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Heather Merchant Spring, TX

Things get misdiagnosed and then you have to call again and pay additional service fees. You go through multiple visits to get anything fixed. I'm paying $600 per year plus the $100 service fees. I could save that money and use it to hire competent vendors who fix the problem immediately

2 years ago

Reply from American Home Shield

Hi Heather, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Nick Rizos Columbus, OH

Rude customer service, misleading policies, and the third party contractors they hire make it very clear that they do not work for me but work for American home shield. Mistakes are made on both ends and no one takes ownership and blames the other company. All around terrible experience and if I would have known this is what it was like I would not have purchased my home. At the very least I would have used another company

2 years ago

Reply from American Home Shield

Hi Nick, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Verified Customer

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Robert Morant Jr Columbus, OH

Sent a repair company out that gave us a list of thing on our AC that needed repaired but since I walked around with the technician, I knew he didn't check out those things. Requested a second opinion and I was correct. Also been waiting on a washer to be repaired for 32 days.

2 years ago

Reply from American Home Shield

Hi Robert, I hate to hear about your American Home Shield service experience and the issues that have occurred. would be glad to speak with you to assist.

Jun. 17th, 2022

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Verified Customer

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Antoinette Washington Toano, VA

I have not been pleased with the response time on my last two service calls. I really am looking at other companies. I am very dissatisfied. First I thought it wad just me but them my sister informed me she is having the same trouble with your company and the response time. The competition is growing and so should your customer service techniques.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Jan Gilbertson Fontana, CA

3 phone calls concerning the pro contractor service offered through AHS. 3 representatives didn't understand about it. The dryer vent cleaning I just had was so confusing. I was told to only pay online. So, I called and asked about s link to pay. One representative argued that I didn't have a service appointment, another assured me that I had already paid(I hadn't of course), and the third said that AHS couldn't help me with that request.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Kathryn May Apple Valley, CA

Great service by techs. Jerry from J&A has been here a few times and does a great job. Jesse from Sears also excellent.

2 years ago

Reply from American Home Shield

Hi Kathryn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2022

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Stephanie Singleton Ocean Springs, MS

Excellent customer service! The representatives and repair people are amazing and efficient. Thank you for your service.

2 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Isabel Ranney Denver, CO

We have loved AHS, I can't imagine owning a home and not having a home warranty. Everyone has been so nice to chat with.

2 years ago

Reply from American Home Shield

Hi Isabel, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Eula hardy Pahrump, NV

The AC repair came in checked the thermostat and the air conditioner located the problem explained the issue and fixed it

2 years ago

Reply from American Home Shield

Hi Eula, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Joyce Cartwright Saint Peters, MO

I have used the company for repairing/replacing my A/C and recently repairing my French door fridge. The techs are always courteous and professional.

2 years ago

Reply from American Home Shield

Hi Joyce, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2022

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Verified Customer

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Timothy F Athens, AL

Pretty great when it comes to get someone out for warranty work has to wait for approval sometimes but still pretty great

2 years ago

Reply from American Home Shield

HI Timothy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Willis Kimball Belton, TX

AHS has responded quickly to the three issues we have had since buying the house in Jan 2022. All issues were resolved with great satisfaction.s

2 years ago

Reply from American Home Shield

Hi Willis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Mike Westbay Colorado Springs, CO

Very good experience each time I have called for service. Reps can be difficult to understand but are very friendly and professional.

2 years ago

Reply from American Home Shield

Hi Mike, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Crystal Wilson Columbus, OH

Great customer service. The company that made the repairs were thorough and professional. Repairs were made the same day I placed my service call.

2 years ago

Reply from American Home Shield

Hi Crystal. We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2022

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Verified Customer

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Henry Rineyville, KY

Prompt, professional service when work orders are submitted. And contractors in AHS network so far have not disappointed.

2 years ago

Reply from American Home Shield

Hi Henry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2022

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Verified Customer

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Kim appelman Livermore, CA

They were fast with getting me help and my ac problem was solved that day, I highly recommend American shield. I'll always use this company

2 years ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Betty Ogburn Woodruff, SC

AHS is a good warranty company as for my experience I only had one time of disagreement but it was handled easily the copay is lower than some other companies that I checked

2 years ago

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Verified Customer

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Karen Butler-Purry College Station, TX

When I need to contact AHS to discuss an issue with an appointment or a vendor, there is a long wait time to speak with someone live. Also sometimes that individual is only gushing a script of questions and answers.

2 years ago

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Verified Customer

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Brandi Brown Humble, TX

I never can speak to someone that understands my problem. They are all outsourced employees from other countries. They told me a problem would be taken care of and it never was.

2 years ago

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George Hallam Sun City, AZ

The company is never on time .I'm waiting for service June 5th between 7 and 8 am.now its 830. I called and they made another mistake.nows its between 2 and 8 pm? Its hot with no ac

2 years ago

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Archie L Roundtree Manteca, CA

I filed a service request on May 13, 2022 for problems with the ceiling fans at my property in Apple Valley CA. As of this date, I still have not been contacted by the AHS contractor.

2 years ago

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Ij Bowie, MD

Most of the representatives don't speak or understand English well. It makes it excruciatingly painful to get a problem solved on time. Also, their process sometimes defeats the purpose of paying for a warranty.

2 years ago

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Kathleen Vallejo, CA

We'll I can't even change the review scores, witch is so strange, they hire companies that find fault in things, like my garage door, the Ace company, witch I would never recommend, they said my garage door was broken due to expensive force, WHAT, I only used the garage opener, they clearly hire company's to LIE to get money so they don't have to pay, I wouldn't this company AT ALL

2 years ago

Reply from American Home Shield

Hi Kathleen, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Phyllis M Grayson Orlando, FL

My refrigerator repair ticket has been open for two and a half weeks, no resolution and no repairs, promise we're made to reach out to executive committee on claim as the contractor was unable to fulfill the service in a timely manner. I was told a decision would be made in 24 hours a week ago. Poor customer service is their flagship at this time. There is room for improvement. This is not free service!

2 years ago

Reply from American Home Shield

Hi Phyllis, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your contract number.

Jun. 9th, 2022

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