American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Heather Merchant Spring, TX

Things get misdiagnosed and then you have to call again and pay additional service fees. You go through multiple visits to get anything fixed. I'm paying $600 per year plus the $100 service fees. I could save that money and use it to hire competent vendors who fix the problem immediately

3 years ago

Reply from American Home Shield

Hi Heather, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Kathryn May Apple Valley, CA

Great service by techs. Jerry from J&A has been here a few times and does a great job. Jesse from Sears also excellent.

3 years ago

Reply from American Home Shield

Hi Kathryn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2022

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Verified Customer

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Isabel Ranney Denver, CO

We have loved AHS, I can't imagine owning a home and not having a home warranty. Everyone has been so nice to chat with.

3 years ago

Reply from American Home Shield

Hi Isabel, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Stephanie Singleton Ocean Springs, MS

Excellent customer service! The representatives and repair people are amazing and efficient. Thank you for your service.

3 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Henry Rineyville, KY

Prompt, professional service when work orders are submitted. And contractors in AHS network so far have not disappointed.

3 years ago

Reply from American Home Shield

Hi Henry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2022

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Verified Customer

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Kim appelman Livermore, CA

They were fast with getting me help and my ac problem was solved that day, I highly recommend American shield. I'll always use this company

3 years ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Willis Kimball Belton, TX

AHS has responded quickly to the three issues we have had since buying the house in Jan 2022. All issues were resolved with great satisfaction.s

3 years ago

Reply from American Home Shield

Hi Willis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Joyce Cartwright Saint Peters, MO

I have used the company for repairing/replacing my A/C and recently repairing my French door fridge. The techs are always courteous and professional.

3 years ago

Reply from American Home Shield

Hi Joyce, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2022

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Verified Customer

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Eula hardy Pahrump, NV

The AC repair came in checked the thermostat and the air conditioner located the problem explained the issue and fixed it

3 years ago

Reply from American Home Shield

Hi Eula, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Timothy F Athens, AL

Pretty great when it comes to get someone out for warranty work has to wait for approval sometimes but still pretty great

3 years ago

Reply from American Home Shield

HI Timothy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Crystal Wilson Columbus, OH

Great customer service. The company that made the repairs were thorough and professional. Repairs were made the same day I placed my service call.

3 years ago

Reply from American Home Shield

Hi Crystal. We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2022

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Verified Customer

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Mike Westbay Colorado Springs, CO

Very good experience each time I have called for service. Reps can be difficult to understand but are very friendly and professional.

3 years ago

Reply from American Home Shield

Hi Mike, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Betty Ogburn Woodruff, SC

AHS is a good warranty company as for my experience I only had one time of disagreement but it was handled easily the copay is lower than some other companies that I checked

3 years ago

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Verified Customer

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Ij Bowie, MD

Most of the representatives don't speak or understand English well. It makes it excruciatingly painful to get a problem solved on time. Also, their process sometimes defeats the purpose of paying for a warranty.

3 years ago

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Verified Customer

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Karen Richards Westerville, OH

I usually have to make many phone calls to phone techs I can't understand to get companies with bad reviews out to my house to fix anything. And they just do the bare minimum and don't return and finish the job

3 years ago

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Verified Customer

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Archie L Roundtree Manteca, CA

I filed a service request on May 13, 2022 for problems with the ceiling fans at my property in Apple Valley CA. As of this date, I still have not been contacted by the AHS contractor.

3 years ago

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Verified Customer

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Brandi Brown Humble, TX

I never can speak to someone that understands my problem. They are all outsourced employees from other countries. They told me a problem would be taken care of and it never was.

3 years ago

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Verified Customer

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Karen Butler-Purry College Station, TX

When I need to contact AHS to discuss an issue with an appointment or a vendor, there is a long wait time to speak with someone live. Also sometimes that individual is only gushing a script of questions and answers.

3 years ago

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Verified Customer

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George Hallam Sun City, AZ

The company is never on time .I'm waiting for service June 5th between 7 and 8 am.now its 830. I called and they made another mistake.nows its between 2 and 8 pm? Its hot with no ac

3 years ago

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Verified Customer

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Linda switala Apache Junction, AZ

Because AHS is not listening to me or the problem. Right now they have left me with a bad breaker box with a faulty main breaker with the possibility of a fire. They want me to pay again for a seconds opinion

3 years ago

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Verified Customer

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Kathleen Vallejo, CA

We'll I can't even change the review scores, witch is so strange, they hire companies that find fault in things, like my garage door, the Ace company, witch I would never recommend, they said my garage door was broken due to expensive force, WHAT, I only used the garage opener, they clearly hire company's to LIE to get money so they don't have to pay, I wouldn't this company AT ALL

3 years ago

Reply from American Home Shield

Hi Kathleen, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Verified Customer

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Phyllis M Grayson Orlando, FL

My refrigerator repair ticket has been open for two and a half weeks, no resolution and no repairs, promise we're made to reach out to executive committee on claim as the contractor was unable to fulfill the service in a timely manner. I was told a decision would be made in 24 hours a week ago. Poor customer service is their flagship at this time. There is room for improvement. This is not free service!

3 years ago

Reply from American Home Shield

Hi Phyllis, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your contract number.

Jun. 9th, 2022

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Verified Customer

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Karina Gainesville, TX

Have been waiting on A/C to be fixed for three weeks an counting- do to AHS ordering wrong part. No one has been Compassionate or showing any empathy after telling Multiple associates that I have an infant and a two-year-old that I have to drive around in my car during the day and have been staying in a hotel for several nights because it's 95+ degrees here and if not had an air conditioner for three weeks. No one is taking any responsibility for this and my family and I are having to suffer.

3 years ago

Reply from American Home Shield

Hi Karina, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Verified Customer

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Dianne Barnett Springtown, TX

There isn't enough space here to describe my frustrations dealing with them just to get my dryer fixed and I have been waiting 4 months for them to get the part to fix my washing machine. I do know for sure that I have never been so angry at anyone like was with the first person I talked to to report the problems. She was hard to understand and she would not listen to me.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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Verified Customer

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William Correa Orlando, FL

Great service and fast action. Did a great job. Fast service. Great communication and fast tech for the ac unit came and was great.

3 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Gayle Danels Ozark, MO

I LOVE this warranty company! They have never failed me in any claim that I have sent their way. I highly recommend this company!

3 years ago

Reply from American Home Shield

Hi Gayle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Katrina M Bass Des Moines, IA

They are quick to respond and very pleasant to talk on the phone. They get somebody out right away and those people are on it right away.

3 years ago

Reply from American Home Shield

Hi Katrina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Brian Patton Montgomery, AL

I had a problem with my washer they set me up with a company they came out diagnosed the problem and fixed it in a timely manner.

3 years ago

Reply from American Home Shield

Hi Brian, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Angela Sioux City, IA

Usually the service is fast and efficient. I've only had one claim get lost in the shuffle, but it was eventually managed.

3 years ago

Reply from American Home Shield

HI Angela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Jennifer Thrift Notasulga, AL

So far they have been quick and efficient

3 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Shelley Rosedale, MD

Great customer service. Within 24 hours a service technician will come to your home to evaluate what the problem is with a water heater, washing machine, dryer, etc.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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E P Atlanta, GA

I have been trying to get my AC fixed for weeks now, it has taken a while and to this day, I am still waiting to hear when the new equipment will be here.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Kumar Seerkrisenjee Fort Lauderdale, FL

so far, i have used my services for plumbing and Cascade Plumbing was very great with their work. Would recommend them all over.

3 years ago

Reply from American Home Shield

Hi Kumar, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Verified Customer

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John T Seaton Camano Island, WA

AHS volunteered information about free rekeying of our house purchase. That is really good customer service. I rated them only 4 stars because we just started with AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Jackie Garrett Alexandria, VA

They will do everything possible not to replace an item even when it clearly needs to be replaced! The contractors They hire are working exclusively on behalf of America home shield and they don't always do a good job!

3 years ago

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Verified Customer

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Lori Perloff Wildwood, NJ

I'm still waiting for somebody to get back to me on the status of repairing one if the original orders, my dryer! The service guy was awesome, but I can't get anyone to call me back!

3 years ago

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Verified Customer

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Vivian Jackson Stone Mountain, GA

I've been with the company for over 18 years and this is the first time I had to spend over $350 to have my air conditioner repaired. I'm not seeing the use of having them any longer, if I'm spending this type of money.

3 years ago

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Verified Customer

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Greg Bergstresser Murfreesboro, TN

I was told incorrectly on the last claim. I was told it would be covered. It wasn't. I should not have paid for the request. As I was told incorrectly. I would have never scheduled a service if I wasn't told incorrectly.

3 years ago

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Verified Customer

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Linda Newman Greenville, SC

Flood in my home due to poor repairs. Crappy issues. Beg for repairs. Representatives who answer phones are not even in the USA. My last rep was Philippines. I struggled to explain issues as they repeated everything I said. So tedious and maddening

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 6th, 2022

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Morales Clinton, MD

Recent Service Vendors have been lousy. AHS should reevaluate the business it does with random vendors. Mostly the District of Columbia black owned vendor's. Dave and Son's LLC, refused to repair waterline in my garage. Lindsay Heating and Cooling Technician chastized me over the ohone for calling to much for just trying to set an appointment.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Rolando Ladera Hampton, VA

I call to fix the same things over and over in short time span. The companies choosen to fix the problem don't really fix the root of problem only temporarily. Also, my AC has not work correctly for the majority of this year, and the first company (amazing comfort) jack up the price of coolant to $1500 for 7.5 lbs. They're the ones, called out several times over the last 2 years to fix the same problem of low coolant. Why do I have to keep throwing away my money to temporarily fix the problem when they know there's a leak somewhere in the system?

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 6th, 2022

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Verified Customer

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SMO Woodbridge, VA

The contractors are not the best. AHS commercials provide false claims. If a major appliance is broke such as an air conditioner, AHS will do their best not to replace it and does not cover the entire item. Customers must read the fine print very closely and do not go by the commercials. The service fee of $100.00 each time may not be worth it; it all depends upon what the customer need.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Scott Dillon Bossier City, LA

They charged me $125 twice for one service call. Act of God to get my money back, which I have yet to do after numerous calls to customer service, which is horrible. No one there speaks English well so they are hard to understand. Cannot find a number for corporate. The number listed as corporate sends you to customer service, I'm sure on purpose. It's like pulling teeth. I've been trying for almost two weeks and I still have NOT received the $125 refund I have demanded. I will file a formal complaint with BBB if this continues much longer. DO NOT USE THIS COMPANY!!!!!!

3 years ago

Reply from American Home Shield

Hi Scott, Thank you for sharing your feedback about your most recent AHS experience and the service fee refund request. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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Dave Paul Langhorne, PA

Had an outside faucet that was bad. Was told that the access to get to the pipe was covered. Plumber came out and refused to open wall saying it is not covered. After a month of calls was finally told that acceptor the pipe was not covered and refused to return my deductible. I wouldn't have scheduled work to be done if I was not covered and would have used my deductible to hire someone else.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Ahmed Afef Davenport, IA

Very poor customer service. I got a call to extend for a second year and was told that they just need a credit card number to set it up. They said that they would charge $1 to get the second year setup and ready to go. I checked my card later and found out that they charged me a whole months charge. I called customer service and they did not seem to know what was going on. I got transferred multiple times and got disconnected. I had to contact the area manager for AHS to get it resolved.

3 years ago

Reply from American Home Shield

Hi Ahmed, I hate to hear about the transaction discrepancy. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Jun. 7th, 2022

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Verified Customer

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James Zurcher West Linn, OR

I've been waiting for over 3 weeks to have furnace fixed. Called them 5 times and can't get any answers. They won't let me talk to a supervisor, I've been promised to have a supervisor call me, which hasn't happened. Yet there are reports in the file that the supervisor tried calling. I have no phone record of the supposed call nor a voicemail. Extremely frustrating.

3 years ago

Reply from American Home Shield

Hi James, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

Jun. 6th, 2022

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Verified Customer

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Angela Peterson Washington, DC

American Home Shield is the best when I needed them they came through they stood by the word and I am just overwhelmed with happiness and gratitude

3 years ago

Reply from American Home Shield

Hi Angela, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Verified Customer

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Julie Delaney Deer Park, TX

They are a great Home Warranty. On the plumbing they chose was not a great experience for me. I would highly recommend AHS

3 years ago

Reply from American Home Shield

Hi Julie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Henni Bartel Germantown, WI

I call late at night, someone was able to take my information and the next day I had and date and time for my appointment

3 years ago

Reply from American Home Shield

Hi Henni, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Lane E Hillendahl Crescent City, CA

I have had repairmen at my door within days of my requests.. never had a better home protection contract and I have been in real estte 35 years

3 years ago

Reply from American Home Shield

Hi Lane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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