American Home Shield: Read 34,313 User Reviews From Real Homeowners

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Verified Customer

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Carla K Petersen Altoona, IA

He arrived at the beginning of the time period we were given, was polite, went right to his job and reported his findings.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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James R Norton Lexington, KY

My last experience was great, the response time was good. My previous experiences were not so good since the response times were very long (multiple days or weeks).)

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Darren Ratliff Memphis, TN

AHS customer service has been reliable and timely. I had an issue with my dryer not coming on and heating that took entirely too long to resolve (over a month)

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sue Harris Kerens, TX

I have had multiple call backs for my air conditioning unit not cooling. . It is working today. The most recent repair contractor was very competent and thorough.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Kevin Harms Saint Peters, MO

AHS was able to resolve the garage door opener but the washer was made worse by the service technician, the small leak turned into a major leak. I cut my losses and bought the spouse a new one. happy wife, happy life!

2 years ago

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Verified Customer

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Lynda Geddis Macon, GA

For many years my experience had always been positive, but earlier this year I was very disappointed with timely response and options offered to resolve my issue. I had to call them for followup.

2 years ago

Reply from American Home Shield

Hi Lynda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Verified Customer

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Christopher Wells Lake Lure, NC

AHS responded promptly to our AC emergency and paid the covered amount, but the company they recommended did a poor job and we are still having follow-up appointments to fix things they did wrongg.

2 years ago

Reply from American Home Shield

Hi Chridtopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Craig Benson Goodyear, AZ

All services were good but the paying by mail is a pain. 1lost check, 2) had to paid by credit card, 3) STII getting second notice bill not paid. Poor internal communication.

2 years ago

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Verified Customer

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Beate Loftus Rochester, MI

I was mostly happy how repairs were handled, BUT I did not like the fact that I had to pay a month worth 'Admin' FEE, when I canceled a contract because we moved overseas. Corporate greed!

2 years ago

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Verified Customer

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Erica Hayes Killeen, TX

My oven was fixed in April and then yesterday it stopped working but since it's over the 30 day period I have to pay the $75 dollars again for the same company to come out here which is ridiculous.

2 years ago

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Verified Customer

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Kendra Beng Kent City, MI

They raised their prices and the problem i called for still isn't fixed and I don't want to pay another $100.00 for someone to come out and fix what should've been fixed already.

2 years ago

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Verified Customer

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Stephanie Austin, TX

My AC has been broken for 2 weeks and I cannot get anywhere with American Home Shield. When they finally assigned a contractor after 12 days, the contractor gave us a different diagnosis than they gave AHS and now won't call us back to correct it. I am no closer to resolving 2 weeks into me reporting it. I will not be renewing and will never recommend AHS.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Ann Sakamoto Lincoln, CA

The last claim we had with them, took over 9 months to complete. Along with many phones calls and insisting on talking to a manager. This claim is being delayed due to "verbiage" used by the contractor. And, we have to pay an additional fee

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 12th, 2022

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Verified Customer

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Debra Carlson

Professional and timely manner. Problem solving, follow-up promptly

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 7th, 2022

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Verified Customer

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Charles Lester Houston, TX

It is very irritating how they go up on my plan every year, when, for example, I only used my plan once last year... And they didn't go up a few dollars - AHS went up $50. AHS only cares about AHS - their customers are an afterthought.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Victory Whitaker Newport News, VA

The assigned contractor is not doing a complete and through job. They seem to be doing as less a possible, to evade around the issue. Just a quick check, or excuse, then leave with a half job or completely nothing done. Still not satisfied after contractor leaves.

2 years ago

Reply from American Home Shield

Hi Victory, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Verified Customer

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Martha McKenzie Herndon, VA

I have a problem with the people that answer your phone. They don't understand and I feel like I'm talking to a robot. I ask to talk to an American or someone in my country. There is a communication problem. I have tried calling your company and I get the same response. SMH

2 years ago

Reply from American Home Shield

Hi Martha, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Robin Phebus Lookout Mountain, GA

VERY slow to respond to contractors when something is broken. Was without water in a bathroom for 2 months. Could not get anybody located in the United States to help in the least. It's like they wanted me to give up and pay for it all myself. I pay $6( a month and $125 per call and feel like I should get better customer service.

2 years ago

Reply from American Home Shield

Hi Robin, Thank you for sharing your most recent American Home Shield experience. I would be glad to speak with you to assist.

Jul. 11th, 2022

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Verified Customer

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Alan Macadangdang Las Vegas, NV

Have a water heater issue and AHS couldn't help me stated was warranty issue and I would have to call them to getting it resolved. At first an agent told my wife the work order been approved and they're sending some one out. A repairman came out looked at it and said they'll have to get an approval from the office and we'll be back to replace the heater. Never showed back and I call multiple times to them and no answer and also to AHS and several agents tell me it was an warranty issue and there's nothing they could do. So I paid $100 service call and didn't get any work done.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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Kenneth J Flint, TX

This is for Dispatch ID: 124550258 with American Home Shield. As an American Home Shield subscriber of seven years, I will *not* be renewing my own Subscription next month (July 2022) without my Air Conditioning in my home being fixed at zero out-of-pocket for my family and me. American Home Shield has been less-than-willing to discuss options against a Contractor's proposed services, and we've been without Air Conditioning in our home in Eastern Texas during this incredibly hot summer of 2022 for nearly four weeks at the point of my leaving this Review.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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William E Eldred Palm Desert, CA

Contractor showed up and fixed the problem in a timely fashion in this case. However my hot water heater replacement in 2020 was horrible. A loophole in the wording of the contract resulted in a $500 charge that was bordering on criminal. AHS response to my complaint was totally unsatisfactory.

2 years ago

Reply from American Home Shield

Hi William, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Verified Customer

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YELENA LAZDUN Silver Spring, MD

We put in a service request. The assigned contractor did not fix the issue and when they reassigned them to come out again they never reached out. AHS has refused to reassign a different contractor even though the original one has been unresponsive. It's been 3 weeks of us calling about our issue and it's still not resolved. We just keep getting told each time that they'll reach back out in 24 hrs and no one follows up. We've called at least 7-9 times and they've told us they'll reassign a contractor and still haven't. Meanwhile our issue is still not resolved.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Verified Customer

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Carolyn M Payton Locust Grove, GA

My Air conditioner has been out of service since I called them on June 7th. This company that American Home Shield sent to my home stated that I was missing a Bypass. I spoke to someone at the manufacturer Lennox they informed me that that part would really freeze my AC up. And my AC was already freezing up. That let me know that the company AHS sent to my home. I am not satisfied with AHS services

2 years ago

Reply from American Home Shield

Hi Carolyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 12th, 2022

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Verified Customer

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Mary Thompson Kennesaw, GA

I had heating and air checked I knew top floor air was not working Well the heating wasn't either so ONE APPT ONE Fantastic repairman co And I was charged $75 twice!!! And just had Covid Truly couldn't afford both $75 Not fair I've actually been in this house 23 years July 30 Had AHS entire time But when my husband died 9 years ago there was change of name etc Very unfair Again The repairman co was fantastic Kenneth buggay mechanical Great!

2 years ago

Reply from American Home Shield

Hi Mary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Verified Customer

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Kennie Fuller Grand Prairie, TX

They didn't assist me with the problem. I clink a link on the email from American Home Shield requesting a/c service. Pro conect sent a tech out to assets the problem. American Home Shield said they will not cover the cost because Pro connect is not them. I gotten a variety correspondent that has American Home Shield name and logo on with Pro conect. I don't understand and can be confusing for consumers

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Verified Customer

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Mark J Chamberlain Naperville, IL

I had a Electrical box that stopped working & it cost me $600 to get it repaired. Per my contract electrical problem are covered after paying the $100fee to have a person come out & replace the defective part. But AHS refused to cover any of the cost because they say it was part of another well pump failure. AHS is lying. I will post bad reviews for them on Yelp, Google, BBB, Facebook, Snapchat, Twitter, Tick Tock & tell all my friends & I'm a member of 3 large organizations how dishonest AHS is. I have been a client with AHS over 20 years with 3 different homes.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address

Jul. 12th, 2022

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Verified Customer

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Anita L. Fields Desert Hot Springs, CA

The technician contacted me the same day to make an appointment for the next business day and the problem was resolved.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Victoria Hernandez Richmond, VA

I had been very frustrated about my electrical problems in my home but AHS did send a good electrician from a good company to fix the problem.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Juan Silva San Antonio, TX

Issues are quickly taken care of. I had an HVAC issue that was taken care of Rather quickly. Very satisfied with American Home Shield

2 years ago

Reply from American Home Shield

Hi Juan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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John Gatling Murfreesboro, NC

They respond in a timely manner. They send professional out to expect your problem, as of now I haven't had any problems with Home Shield

2 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Scott Carey Fredericksburg, VA

Fast and efficient. Service appointment occurred within days and a determination shortly thereafter. Received compensation in a timely manner.

2 years ago

Reply from American Home Shield

Hi Scott, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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Verified Customer

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Carolyn Cochran Lakeside, VA

They responded quickly when I needed service and let me choose who I wanted to do the work (my preferred contractor was one of their vendors).

2 years ago

Reply from American Home Shield

Hi Carolyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Larry Gordon Sedalia, MO

All my issues have been resolved in a timely manner. All the tech that were sent to the house were always friendly and helpful.

2 years ago

Reply from American Home Shield

Hi Larry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Steven and Linell Myers Big Bear City, CA

AHS did what were to do but it can take some time also the may not replace the item that is bad with the same maybe of less value than what was in staled before

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Keisha McNeil Edenton, NC

Thus far every service call has ended with my items having been repaired. Easy setup, constant updates are provided so you know when provider will arrive.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Faustina camargo Cleveland, OH

My toilet got fixed but my bathroom sink didn't. The tech said probrably broke from being old but repair was denied because it wasn't found to be broke from average wear and tear.

2 years ago

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Verified Customer

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Lauren Deary Garland, TX

Delayed repairs have caused the occupant of this home over 3 weeks of no AC due to poor communication and prolonged appts in which the home owner has had to pay out of pocket expenses for.

2 years ago

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Verified Customer

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John & Marianne Kmetz Cape Coral, FL

Repairman who came out was Great and we are supposed to be receiving a reimbursement for the dryer AHS was replacing it with, but that hasn't been received yet.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Cynthia Mazur Lakeland, FL

Had a service check of my air conditioning and was advised there were issues that needed attention I don't know how to get in touch with Home Shield and ther fore don't know what to do to get service

2 years ago

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Verified Customer

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Randall Epperson Kernersville, NC

While the people who did the actual work were very good, I am really disappointed in AHS. We have been using them for almost 30 years and the cost has dramatically increased and the level of support from AHS has dramatically reduced. We will not be renewing.

2 years ago

Reply from American Home Shield

Hi Randall, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Ryan Ohls Austin, TX

We've had good experiences, but one In particular is difficult to forgive. We had a plumber walk off on the job and neither AHS or the plumbing company was willing to respond and help.

2 years ago

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Verified Customer

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Janet Young-Barlow Atlanta, GA

I very rarely need the services and when I do, I have to wait entirely too long to speak to a representative. Then when I do I can hardly understand what they are saying. It takes me over an hour to complete my service request

2 years ago

Reply from American Home Shield

Hi Janet, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 4th, 2022

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Verified Customer

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Nancy Davis Indianapolis, IN

I had to contact American Home the middle of May, the contractor came and follow up work need to be done and it is the middle of June and the follow up work still has not been done. I did call American Home Warranty as required per the contractor and still have not heard from them regarding the follow up work, I am very disappointed.

2 years ago

Reply from American Home Shield

Hi Nancy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Verified Customer

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Lynne Penrod Coeur D Alene, ID

The contract wasn't clear on repair of hose bibs. The contract Di not state that a hose bib that's attached to the inside of the house and goes comes through the interior wall to the outside isn't covered.

2 years ago

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Verified Customer

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Linda Martin Indio, CA

The worst company! Put in a smaller garbage disposal in then I had. Was sitting come today for washer. A no show. Air conditioner the saif 6 weeks to fix it charge me over 2,900.00 and a 2 month warranty. I checked to see how much they would give me and I will put a new one in. Said 8,300 for a 3 1/2 ton I got 4 ton for 8,000. And has 10 year warranty and life on compressor and coil. They offered me 1,746 but they had to supply parts and install but are supposed to give me money for work and parts. Do not go with these people

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Terry L Parks Salem, OR

I spent 35 minutes on hold so I could speak to a custome service rep. I finally got through and got nothing resolved. While waiting for an answer as to why my bill went up by 22% last month, I was instead sent to a feedback on my call. Nothing has been answered. If I don't hear back from you I will cancel my contract and leave negative reviews on the internt.

2 years ago

Reply from American Home Shield

Hi Terry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Verified Customer

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Keanna James Newport News, VA

I have been without ac for 3 weeks. The part for my ac was supposed to be delivered a week ago and was somehow lost or left in a warehouse. I have called everyday about this matter and it took me escalating the call to a supervisor for them to finally re order the part and still not give me a definite ETA. There is no urgency in the matter and they don't care that my family has to live in a hot house in the summer with no ac

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 5th, 2022

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Verified Customer

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Tammy Pearsall Killeen, TX

Very easy process and super reliable! Very happy I have them to decrease stress of things going wrong at home, especially for a single mom like me.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Charles V. Quartaro Houston, TX

Great customer service, resolve issues to customer satisfaction. Good listers and interested in satisfying customer needs.

2 years ago

Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Lawrence Gorski Allison Park, PA

Ace appliances were great. They arrived before the appointment time & repaired my washer. Joe was very nice & experienced.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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