American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Sue Joseph North Ridgeville, OH

One of the worst companies I have ever dealt with. They never fixed the issue and every time I call I get a different answer. Till now they never resolved my issue. Also for another property they had a plumber come out. Issue was never fully resolved and I called back and they want to charge another service fee for something that wasn't fixed properly the first time

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your properties. I hate to hear that the issue has not been resolved. I would be happy to assist you with this matter.

May. 5th, 2022

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Verified Customer

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James R Marshall Knoxville, TN

The same tech as had come before this time. He replaced more parts, and made sure that it had not frozen up. Very conscientious technician

3 years ago

Reply from American Home Shield

Hi James. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Apr. 22nd, 2022

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Verified Customer

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Laura Faulk Cleveland, OH

Very professional and quick at resolving problems. Everyone I spoke with was very friendly and understanding. Thank you.

3 years ago

Reply from American Home Shield

Hi Laura, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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Bill Concord, CA

Fast service and fixed the first time the first visit is to diagnose problem then 2 visit within 4days to resolve issues

3 years ago

Reply from American Home Shield

Hi Bill, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 25th, 2022

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Verified Customer

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Gloria Luan-Martinez Laredo, TX

Quick response to service. Although first request in july 2021 took me several phone calls to Walker to get a tech out they did a good job.

3 years ago

Reply from American Home Shield

Hi Gloria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Judith Davis Prairieville, LA

Reliable, good reputation, have three home warranties on three single family homes. Referred many clients as a Realtor for years.

3 years ago

Reply from American Home Shield

Hi Judith. We are so glad to hear about your positive experience. We know how important it is to have coverage you can count on. Thank you for choosing American Home Shield.

Apr. 23rd, 2022

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Verified Customer

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James and Virginia Avelar Yuma, AZ

Whenever we have needed repair service, AHS is quick to respond and have the repairman in our home within 24 hours, and issue is resolved.

3 years ago

Reply from American Home Shield

Hi James & Virginia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Marie Jeakins Cedar Park, TX

The Technician who came to my house was knowledgeable, prompt, thorough and extremely pleasant. I would have him again.

3 years ago

Reply from American Home Shield

Hi Marie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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Deborah Peters Shingletown, CA

They have always come through when we've we needed it ! Our hot water heater went out and we had a new one in 2 days ! Great service and fast too !

3 years ago

Reply from American Home Shield

Hi Deborah. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so good to know that we were able to do that for you with your water heater.

Apr. 25th, 2022

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Verified Customer

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Jack Wheeler Chandler, AZ

Put in a service request and service gets done. Simple. I've use other home warranty companies and they always rejected claims with excuses.

3 years ago

Reply from American Home Shield

Hi Jack. Thank you for the positive feedback. We are delighted to know that you are receiving quality service from AHS. We want you to know you can always count on the service we provide. We can't wait to work with you again!

Apr. 25th, 2022

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Verified Customer

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Naomi Greenfield Pompano Beach, FL

Whenever I need to call AHS they promptly send a professional who fixes my problem. I feel safe with their workmen and satisfied with the results.

3 years ago

Reply from American Home Shield

Hi Naomi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2022

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Verified Customer

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Terry Sparks Jasper, TX

Only used once. Good experience. The Technician showed up according to schedule and explained thoroughly the simple fix required.

3 years ago

Reply from American Home Shield

Hello Terry. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experience for all your home warranty repair needs. Thank you for choosing AHS.

Apr. 25th, 2022

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Verified Customer

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William Kulessa Oklahoma City, OK

Pretty simple. They back what they say. Reference the installed brand new whirlpool microwave oven. Only cost was the service call fee.

3 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Pradeep Flower Mound, TX

AHS always come to our rescue whenever we had a failure with our appliances, refrigerator, AC, Water heater, Dishwasher, and garbage disposal.

3 years ago

Reply from American Home Shield

Hi Pradeep, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Richard Surprise, AZ

Due to the quick response and actions by the repair person who came back the next morning with correct part after putting a part to make it operate

3 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2022

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Verified Customer

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Brian Cummings Castle Rock, CO

Absolutely the best service. The sub-contractors were amazing & the quality of replacement appliances was equally excellent!

3 years ago

Reply from American Home Shield

Hi Brian, Thank you for providing us with feedback about your experience. We hope you continue to enjoy AHS and the service we provide.

Apr. 25th, 2022

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Verified Customer

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Jacquelyn Fuentes Corpus Christi, TX

I have had my dryer, refrigerator and 2 electrical outlets fixed by 3 different companies associated with AHS and all 3 have been great!!

3 years ago

Reply from American Home Shield

Hi Jacquelyn. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Apr. 25th, 2022

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Verified Customer

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Wanda walker Kinder, LA

Sometimes it takes to long to get service but this last time was excellent, it was taken care of right away and the contractor was excellent, highly recommend them

3 years ago

Reply from American Home Shield

Hi Wanda, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Beth Berkheimer Mogadore, OH

Often difficult to understand Representatives. Response time getting someone to the house to repair is way too long and becoming unacceptable. Inefficient process for repairs.

3 years ago

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Verified Customer

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Yvette McCrea Ludowici, GA

Spent three weeks trying to get a plumber to our home. None of the plumber in the area take American Home Shield because they stated they won't pay. Had to find one on my own. Overall experience prior to this call had been excellent.

3 years ago

Reply from American Home Shield

Hi Yvette, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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Verified Customer

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Kaarin Garcia Bainbridge Island, WA

Dryer broke in January. First repairman misdiagnosed. Part arrived but company wasn't available to instal it for 3 weeks. Then canceled the appointment. Speaking to home shield customer service repeatedly for 2 weeks, not getting to speak to supervisor.

3 years ago

Reply from American Home Shield

Hi Kaarin, Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to resolve.

Apr. 22nd, 2022

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Verified Customer

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Prakash Subramanian Naperville, IL

I took AHS insurance because I have very expensive appliances at my home and I wanted to protect them. It has nothing but a disaster for me. They said that my ice maker is not covered. They are unable to find parts to fix the issue with my range. They have offered me $5590 reimbursement for $13000 range. All this discussion took 4 months and about 25 calls to their customer service.

3 years ago

Reply from American Home Shield

Hi Prakash. Thank you for taking time to write a review. We appreciate you letting us know your concerns. I would be happy to speak with you further about your coverage.

Apr. 22nd, 2022

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Verified Customer

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JC West Palm Beach, FL

When my A/C broke, they sent a guy that said "I don't know why they sent me because I don't know anything about this system", so he had no idea what the problem was. He ordered a part he thought was the problem. After waiting four weeks for the part and no A/C in the middle of the summer in Florida, we got tired of waiting and I easily found the part online

3 years ago

Reply from American Home Shield

Hi JC. Thank you for taking time to write a review of your service experience. I am sorry to hear that you had to find the part on line. I would be happy to follow up with you to discuss this issue further.

Apr. 22nd, 2022

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Verified Customer

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Jose

When I called when my heating system didn't work, they were very professional and fixed my heating system. Thank you American Home Shield.

3 years ago

Reply from American Home Shield

Hi Jose, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Regino Sierra

Very good customer service. Quick to resolve any issue with contractors. Have had them for 5 years and have used them a lot.

3 years ago

Reply from American Home Shield

Hi Regino. We are so happy that you took time to let us know about repair experience. We love to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Apr. 15th, 2022

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Verified Customer

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Robert R Rankin

JOB DONE QUICKLY AND EFFICIENTLY. Rodney from Brick Street Plumbing was on time and quickly figured out what the issues where and corrected them.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Teddy Herweck

This is my first to use them. But my experience is awesome. They are no hassle. Everything got fixed in a timely manner.

3 years ago

Reply from American Home Shield

Hi Teddy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 15th, 2022

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Verified Customer

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J McCarthy

HORRIBLE SERVICE. BEEN WAITING 3 WEEKS FOR AN AC PART. CUSTOMER SERVICE REPS HAVE NOT CLUE WHAT IS GOING ON. REP LIED ABOUT DATES MY PART WAS SHIPPED. COULD NOT EXPLAIN ANYTHING IN REFERENCE TO MY REQUEST. KEPT ME ON HOLD WOULD NOT GIVE ME A SUPERVISOR WHEN I ASKED. REP TOLD ME SHE WAS TRANSFERING ME TO A MANAGER AND HUNG UP. WORST SERVICE I EVER EXPERIENCED

3 years ago

Reply from American Home Shield

Hi J. Thank you for bringing this matter to our attention. I am sorry to hear the problem with your air conditioning has not been resolved. I would be happy to speak with you to address this issue further.

Apr. 15th, 2022

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Verified Customer

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K Crawford

It's a hassle trying to get service during an emergency. Each rep has completely opposite information, which makes the situation your facing even worse. To top it off they won't even replace nor fix the items on the warranty.

3 years ago

Reply from American Home Shield

Hi K Crawford, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 15th, 2022

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Verified Customer

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Elizabeth Henderson

I called American shield twice to fix a leak that was coming from my bathroom wrong they came out 2 fix nothing I paid my $100 deductible and it and end up calling Bryan's plumbing it's funny to come out to fix the leak that I knew was coming from my bathroom drip bathroom dripping into my kitchen

3 years ago

Reply from American Home Shield

Hi Elizabeth, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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LINDA M BECKER

I was very pleased with my water heater repair but when I requested their promotional A/C service, they assigned me a vendor who would not accommodate my schedule. When I asked for a new vendor, they told me not possible. When I called to complain, I was on hold several times for a total of 30 minutes. igned me a vendor who would not accom

3 years ago

Reply from American Home Shield

Hi Linda, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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Frances Durivage

There was a pipe leak which turned out not to be covered, but my deductible of $100 was not refunded. I had asked for the plumber to call me before to make sure,but the message apparently wasn't relayed. I also spoke with a representative who explained the situation, but would try to intercede for me.

3 years ago

Reply from American Home Shield

Hi Frances, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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Heather Lemarc

My service has been okay. Some companies (A/C in my case) have been great to work with. Others have been horrific (a plumber). I also am disappointed they got rid of customer service via chat

3 years ago

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Verified Customer

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Leroy A Smith

AHS responded quickly and the assigned company responded if faster. The professionalism and customer service was exceptional and above reproach.

3 years ago

Reply from American Home Shield

Hi Leroy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Andrew Havens

The process was simple and hassle free and the technician was timely, with good communication, and able to get me fixed up with no problems!

3 years ago

Reply from American Home Shield

Hi Andrew. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Apr. 9th, 2022

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Verified Customer

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Olivia Vasquez

Professional and fast , I did not have to sign any more forms and did not have to pay any additional money except service fee.

3 years ago

Reply from American Home Shield

Hi Olivia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Don Bassett

I have had to use the service twice in the last 6 months and it was both quick and easy to use and the repairs where great.

3 years ago

Reply from American Home Shield

Hi Don, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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linda charles

My experience was excelent with American Home Shield and Quality Appliance, but not with Gleaming Solutions, never again.

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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judith l corey

Every time I have had an issue there has been a prompt, experienced and courteous tradesperson out to fix it - fast and right!

3 years ago

Reply from American Home Shield

Hi Judith, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Quintin Paredes

The service was exceptional. I called and an service contractor was out the next day. Communication is outstanding as well.

3 years ago

Reply from American Home Shield

Hi Quintin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 12th, 2022

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Verified Customer

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C.A. Long

Fast, dependable service. Repairmen are professional, knowledgeable and complete the work in a timely manner - also very congenial.

3 years ago

Reply from American Home Shield

Hi C.A, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Jack Meerchaum

quick response. contractor was great. showed up timely and was able to correct the problem in an expeditious manner. Also was very professional and personable.

3 years ago

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Verified Customer

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No name

Customer service is in India and hard to understand. Local vendors have been just OK. Lots of exclusions in the policy...but that is not unique. Better than not having a home warranty I guess.

3 years ago

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Verified Customer

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Greg Fahey

Warranty is completely misleading about coverage. Air Conditioning went out and it took 2 visits, 2 full weeks for part to be ordered, installed and then a 2nd opinion post work completion found a necessary part to prevent future problems was not included in coverage, repair or price. Therefore costing an additional $750 for another part and repair to prevent reoccurrence of exact same problem.

3 years ago

Reply from American Home Shield

Hi Greg. Thank you for your feedback. I am sorry to hear you feel the warranty coverage is misleading. I would be happy to follow up with you to discuss your concerns further.

Apr. 9th, 2022

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Verified Customer

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Dianne Heid

I had already completed a 5 star survey on the work before discovering the guy left a bypass wire on the furnace. I called because it wouldn't shut off & the house got to 88 degrees before he returned!t

3 years ago

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Verified Customer

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Scott

Slow. Difficult. None of the customer service representatives seem to live in America or have strong English skills. They are very difficult to work with and tell you things which are not accurate because they don't know how to say what they mean. They will confuse you.

3 years ago

Reply from American Home Shield

Hi Scott. Thank you for taking time to tell us about your service experience. I am sorry to hear that your experience has been difficult. I would be happy to speak with you to address your concerns further.

Apr. 9th, 2022

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Verified Customer

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MARY VANENCKEVORT

The company you contracted with to deliver and install my microwave is rated "F" on BBB and has one star ratings. Because they would not install my microwave on the 2nd attempt (no order) a new company has been assigned. It will be a month and a half by the time it is installed.

3 years ago

Reply from American Home Shield

Hi Mary. Thank you for your feedback. I am sorry to hear that the delivery company was not able to install the appliance. I would be happy to follow up with you to speak with you further regarding this issue.

Apr. 13th, 2022

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Verified Customer

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Samantha Cambridge-Langston

Because if billing, I'm still waiting for credit from being doubled billed for a year. There were multiple accounts and I've only been credited for 3 months. There is another account that I'm due credit foe a year...yet to hear back from retention like I was promised. I will be contacting BBB next week while I'm off because I don't have hours to wait on hold with your company.

3 years ago

Reply from American Home Shield

Hi Samantha. Thank you for bring this concern to our attention. I am sorry to hear you were double charged for your premiums. I would be happy to look into this matter further and follow up with you.

Apr. 13th, 2022

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Verified Customer

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Nidhi Sharma

I asked for AC repair. One guy came fixed it, next day it broke down again, same problem. Another guy came and reported to AHS that it is under manufacturers warranty so manufacturer should fix it. But manufacturer says that it can provide parts but they will not fix it. So basically, I have been paying for a service that is denying everything that I ask to be fixed in my home. It is a complete waste to have them.

3 years ago

Reply from American Home Shield

Hi Nidhi. Thank you for your feedback regarding the issue with your air conditioning. I am sorry to hear that problem has not been resolved. I would be happy to speak with you to address this matter further.

Apr. 13th, 2022

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Verified Customer

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JD Prosser

Very hard to get a human, hours long hold time, Representative refused to send me to USA so that I could understand, also refused to send me to a manager, also refused to let me speak to an escalation department stating that that department would call me back within two hours and I never heard back even within two days. There is no urgent line if something is extremely wrong. They do not take notes correctly on the phone so that the contractor can correctly work on all things listed . Not on the list? Can't do it creating another ticket for another hundred dollars.

3 years ago

Reply from American Home Shield

Hi JD, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number.

Apr. 13th, 2022

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