American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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J McCarthy

HORRIBLE SERVICE. BEEN WAITING 3 WEEKS FOR AN AC PART. CUSTOMER SERVICE REPS HAVE NOT CLUE WHAT IS GOING ON. REP LIED ABOUT DATES MY PART WAS SHIPPED. COULD NOT EXPLAIN ANYTHING IN REFERENCE TO MY REQUEST. KEPT ME ON HOLD WOULD NOT GIVE ME A SUPERVISOR WHEN I ASKED. REP TOLD ME SHE WAS TRANSFERING ME TO A MANAGER AND HUNG UP. WORST SERVICE I EVER EXPERIENCED

2 years ago

Reply from American Home Shield

Hi J. Thank you for bringing this matter to our attention. I am sorry to hear the problem with your air conditioning has not been resolved. I would be happy to speak with you to address this issue further.

Apr. 15th, 2022

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Verified Customer

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K Crawford

It's a hassle trying to get service during an emergency. Each rep has completely opposite information, which makes the situation your facing even worse. To top it off they won't even replace nor fix the items on the warranty.

2 years ago

Reply from American Home Shield

Hi K Crawford, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Apr. 15th, 2022

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Verified Customer

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Elizabeth Henderson

I called American shield twice to fix a leak that was coming from my bathroom wrong they came out 2 fix nothing I paid my $100 deductible and it and end up calling Bryan's plumbing it's funny to come out to fix the leak that I knew was coming from my bathroom drip bathroom dripping into my kitchen

2 years ago

Reply from American Home Shield

Hi Elizabeth, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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Frances Durivage

There was a pipe leak which turned out not to be covered, but my deductible of $100 was not refunded. I had asked for the plumber to call me before to make sure,but the message apparently wasn't relayed. I also spoke with a representative who explained the situation, but would try to intercede for me.

2 years ago

Reply from American Home Shield

Hi Frances, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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LINDA M BECKER

I was very pleased with my water heater repair but when I requested their promotional A/C service, they assigned me a vendor who would not accommodate my schedule. When I asked for a new vendor, they told me not possible. When I called to complain, I was on hold several times for a total of 30 minutes. igned me a vendor who would not accom

2 years ago

Reply from American Home Shield

Hi Linda, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Verified Customer

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Don Bassett

I have had to use the service twice in the last 6 months and it was both quick and easy to use and the repairs where great.

2 years ago

Reply from American Home Shield

Hi Don, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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judith l corey

Every time I have had an issue there has been a prompt, experienced and courteous tradesperson out to fix it - fast and right!

2 years ago

Reply from American Home Shield

Hi Judith, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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linda charles

My experience was excelent with American Home Shield and Quality Appliance, but not with Gleaming Solutions, never again.

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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Quintin Paredes

The service was exceptional. I called and an service contractor was out the next day. Communication is outstanding as well.

2 years ago

Reply from American Home Shield

Hi Quintin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 12th, 2022

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Verified Customer

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Andrew Havens

The process was simple and hassle free and the technician was timely, with good communication, and able to get me fixed up with no problems!

2 years ago

Reply from American Home Shield

Hi Andrew. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Apr. 9th, 2022

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Verified Customer

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Leroy A Smith

AHS responded quickly and the assigned company responded if faster. The professionalism and customer service was exceptional and above reproach.

2 years ago

Reply from American Home Shield

Hi Leroy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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C.A. Long

Fast, dependable service. Repairmen are professional, knowledgeable and complete the work in a timely manner - also very congenial.

2 years ago

Reply from American Home Shield

Hi C.A, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Olivia Vasquez

Professional and fast , I did not have to sign any more forms and did not have to pay any additional money except service fee.

2 years ago

Reply from American Home Shield

Hi Olivia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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Jack Meerchaum

quick response. contractor was great. showed up timely and was able to correct the problem in an expeditious manner. Also was very professional and personable.

2 years ago

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Verified Customer

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Greg Fahey

Warranty is completely misleading about coverage. Air Conditioning went out and it took 2 visits, 2 full weeks for part to be ordered, installed and then a 2nd opinion post work completion found a necessary part to prevent future problems was not included in coverage, repair or price. Therefore costing an additional $750 for another part and repair to prevent reoccurrence of exact same problem.

2 years ago

Reply from American Home Shield

Hi Greg. Thank you for your feedback. I am sorry to hear you feel the warranty coverage is misleading. I would be happy to follow up with you to discuss your concerns further.

Apr. 9th, 2022

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Verified Customer

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Dianne Heid

I had already completed a 5 star survey on the work before discovering the guy left a bypass wire on the furnace. I called because it wouldn't shut off & the house got to 88 degrees before he returned!t

2 years ago

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Scott

Slow. Difficult. None of the customer service representatives seem to live in America or have strong English skills. They are very difficult to work with and tell you things which are not accurate because they don't know how to say what they mean. They will confuse you.

2 years ago

Reply from American Home Shield

Hi Scott. Thank you for taking time to tell us about your service experience. I am sorry to hear that your experience has been difficult. I would be happy to speak with you to address your concerns further.

Apr. 9th, 2022

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Verified Customer

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No name

Customer service is in India and hard to understand. Local vendors have been just OK. Lots of exclusions in the policy...but that is not unique. Better than not having a home warranty I guess.

2 years ago

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Verified Customer

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MARY VANENCKEVORT

The company you contracted with to deliver and install my microwave is rated "F" on BBB and has one star ratings. Because they would not install my microwave on the 2nd attempt (no order) a new company has been assigned. It will be a month and a half by the time it is installed.

2 years ago

Reply from American Home Shield

Hi Mary. Thank you for your feedback. I am sorry to hear that the delivery company was not able to install the appliance. I would be happy to follow up with you to speak with you further regarding this issue.

Apr. 13th, 2022

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Verified Customer

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Nidhi Sharma

I asked for AC repair. One guy came fixed it, next day it broke down again, same problem. Another guy came and reported to AHS that it is under manufacturers warranty so manufacturer should fix it. But manufacturer says that it can provide parts but they will not fix it. So basically, I have been paying for a service that is denying everything that I ask to be fixed in my home. It is a complete waste to have them.

2 years ago

Reply from American Home Shield

Hi Nidhi. Thank you for your feedback regarding the issue with your air conditioning. I am sorry to hear that problem has not been resolved. I would be happy to speak with you to address this matter further.

Apr. 13th, 2022

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Verified Customer

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Samantha Cambridge-Langston

Because if billing, I'm still waiting for credit from being doubled billed for a year. There were multiple accounts and I've only been credited for 3 months. There is another account that I'm due credit foe a year...yet to hear back from retention like I was promised. I will be contacting BBB next week while I'm off because I don't have hours to wait on hold with your company.

2 years ago

Reply from American Home Shield

Hi Samantha. Thank you for bring this concern to our attention. I am sorry to hear you were double charged for your premiums. I would be happy to look into this matter further and follow up with you.

Apr. 13th, 2022

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Verified Customer

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JD Prosser

Very hard to get a human, hours long hold time, Representative refused to send me to USA so that I could understand, also refused to send me to a manager, also refused to let me speak to an escalation department stating that that department would call me back within two hours and I never heard back even within two days. There is no urgent line if something is extremely wrong. They do not take notes correctly on the phone so that the contractor can correctly work on all things listed . Not on the list? Can't do it creating another ticket for another hundred dollars.

2 years ago

Reply from American Home Shield

Hi JD, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number.

Apr. 13th, 2022

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Verified Customer

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Carol Mesa, AZ

I have had very good coverage and when I've expressed urgency they have responded. I think the price is reasonable because of the great service!

2 years ago

Reply from American Home Shield

Hi Carol, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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William Allen Edwards Jr. Augusta, GA

They were quick to respond and the companies they sent to perform the service was professional and fixed my problems quickly.

2 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Daniel s Usery Columbus, MS

America's shield look there when I needed them they also they were on the ball and a show reliability and professionalism

2 years ago

Reply from American Home Shield

Hi Daniel, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 30th, 2022

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Verified Customer

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Gloria Bryce District Heights, MD

My issue was fully and timely resolved and I was very impressed with the service received from the contractors who came to my home.

2 years ago

Reply from American Home Shield

Hi Gloria, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 31st, 2022

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Verified Customer

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Anthony Sanders Jonesboro, GA

Poor Administration of contractors, no over sight of past work orders to determine if contractors are suitable for the job, over priced home contracts and maintenance $100 calls, customers reps are not knowledgeable about home care issues.

2 years ago

Reply from American Home Shield

Hi Anthony, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution.

Mar. 31st, 2022

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Verified Customer

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Patricia Matthaeus Queen Creek, AZ

No resolution on fixing my washer. Keep telling me they need 24-48 hours. Since Feb. 16th. I have 2 huge boxes in my garage of parts your company ordered since February that are taking up space. No one to put parts in. Very concerning and disgusting. No one to help, just your reps that are in other countries. I would never recommend your company to any friends 2 are moving and you will not get recommendation from me. This is by far the worse customer service I have ever received from a COMPANY...

2 years ago

Reply from American Home Shield

Hi Patricia. Thank you for bringing this problem with your washer to our attention. I am sorry to hear the repair has not been completed. I would be happy to follow up to address this matter further.

Mar. 22nd, 2022

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Verified Customer

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Siddhartha Sinha San Jose, CA

Hassle free smooth experience. Just opened a ticket and then everything was rolling automatically after that. Didn't have to follow up or anything

2 years ago

Reply from American Home Shield

Hi Siddhartha. It is wonderful to hear that your problem was resolved with ease. We are here to take the hassle and worry out of home repairs and we are so happy that you are allowing AHS to do that for you.

Mar. 23rd, 2022

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Verified Customer

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Linda Favreau Williamston, NC

Sheila was very knowledgeable, courteous, friendly, & helpful (to proceed in solving the problem). I feel she is valuable asset for AHS.

2 years ago

Reply from American Home Shield

Hi Linda. Thank you for taking time to let us know how pleased you are with the service you received. We are so happy to know that Shelia provided you with the assistance needed. We look forward to providing you with exceptional service again in the future.

Mar. 23rd, 2022

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Verified Customer

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Stacy Henry Las Vegas, NV

They are quick to send out a company but when it comes to the actual repairs it was a nightmare. The company thinks it's acceptable for a family to be without hot water for more than 4 days while the water heater is actively leaking in the garage. When I offered to pay my own contractor and asked about reimbursement that way, I was told I would need to wait 48hrs for a phone call to get approval to use my own contractor. Paid out of pocket in full and had the problem resolved finally.

2 years ago

Reply from American Home Shield

Hi Stacy. Thank you for your feedback. We do understand how important it is to resolve repairs quickly. I am sorry to hear we did not meet your expectations of service with your water heater. I would be happy to speak with you to address this matter further.

Mar. 22nd, 2022

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Verified Customer

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Tony Sideris Decatur, GA

due to the really bad experience I had with the very first repair request and AHS lack of engagement or support to expel that bad contractor has left a very bad taste in my mouth.

2 years ago

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Verified Customer

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Agnes McCray Montgomery, AL

Home Shield has a great sense of urgency when it comes to getting the service providers to contact you to set up an appointment.

2 years ago

Reply from American Home Shield

Hi Agnes. Thank you so much for your feedback. It is our goal to provide our members with prompt and reliable service. Thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 23rd, 2022

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Jennifer Bishop Aliso Viejo, CA

Everything took multiple calls to get handled. When I used Pro-Connect I realized there is clearly some shady stuff going on with that whole process. Also I had a technician tell me one thing and then the company filed something different with AHS to make it so they would not cover the work. Very unethical way to do business. The cancellation process was horrific! I felt so bad for the poor woman whose job was not to let me cancel. It was not her fault. This company is just BAD.

2 years ago

Reply from American Home Shield

Hi Jennifer, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Verified Customer

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Edward Montgomery Hot Springs National Park, AR

They always come through when I need something to be repaired and always check back to make sure the service was satisfactory.

2 years ago

Reply from American Home Shield

Hi Edward. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experience for all your home warranty repair needs. Thank you for choosing AHS.

Mar. 25th, 2022

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Verified Customer

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Gaby Vazquez Apache Junction, AZ

Great Customer Service and had the sense of urgency so they assigned me a contractor right away to fix the issue on my tub.

2 years ago

Reply from American Home Shield

Hi Gaby. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 25th, 2022

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Verified Customer

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Rebecca Portales, NM

The website is poorly designed and hard to use but the service is always swift when I finally get a request to go through.

2 years ago

Reply from American Home Shield

Hi Rebecca. Thank you for your feedback. We are very happy to hear that you have been pleased with the response time when requesting service. We are always working on ways to improve the service we provide. Please continue to let us know how we are doing and thank you for choosing AHS.

Mar. 25th, 2022

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Verified Customer

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Carolyn Van Herk Nicholasville, KY

They were prompt in taking care of my problem, and when it couldn't be repaired, they replaced my washer with a New on at no charge to me.

2 years ago

Reply from American Home Shield

Hi Carolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Ronald Allen Glen Burnie, MD

I have no heat for a month the contractor has been here four times they've ordered the regulator for my furnace for the third time now can I get some help or another contractor to repair it

2 years ago

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Verified Customer

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Gerald Hendrickson Oshkosh, WI

Their online claim submission is super-easy, and a contractor is always very prompt, and very good at solving my problem.

2 years ago

Reply from American Home Shield

Hi Gerald. Thank you for letting us know you enjoy the convenience of requesting service online and that the service issue was resolved to your satisfaction. We look forward to providing you with a great service experience for your next repair need as well.

Mar. 25th, 2022

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Verified Customer

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Kevin Summar Mount Juliet, TN

For 3 straight months I get calls and messages that my account is passed due. The reason is because you did not deduct the full amount from my auto pay. Each time it was 11 cents short. Very annoying.

2 years ago

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Verified Customer

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Radesh Vangipuram Northville, MI

Timeliness and coverage and overall plan to meet all the customers expectations and also ensure everything gets delivered on time

2 years ago

Reply from American Home Shield

Hi Radesh,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2022

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Verified Customer

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Robert Archie Winston Salem, NC

From my experience, the first company cannot repair my appliance and American home shield had another company to come and repair it

2 years ago

Reply from American Home Shield

Hi Robert. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Mar. 16th, 2022

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Verified Customer

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Michael Vest Anniston, AL

Because, they did a wonderful job. Got someone out the same day, and had it replaced the very next day. Now please, leave me alone.

2 years ago

Reply from American Home Shield

Hi Michael,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 16th, 2022

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Verified Customer

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Marvin Bero Skokie, IL

B&B Plumbing was assigned. Serviceman Val was excellent. He found the problem with our stopped bathtub drain and fixed it quickly and efficiently.

2 years ago

Reply from American Home Shield

Hi Marvin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2022

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Verified Customer

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Patricia Ireland Reno, NV

repair company for washer said there was nothing wrong, I continued to use machine, and it broke beyond repair. I shared this information with AMS representative, and did not receive a response.

2 years ago

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Verified Customer

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Norma carriger Sapulpa, OK

They are an excellent home warranty. I've already saved hundreds on dollars with them since I've had it for less than a year.

2 years ago

Reply from American Home Shield

Hi Norma,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2022

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Verified Customer

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Phyllis Givens Fort Worth, TX

Outstanding service did not make me wait was there on time and I can appreciate a company that's doing what they say if they were do

2 years ago

Reply from American Home Shield

Hi Ohyllis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2022

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Verified Customer

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Bobby El Paso, TX

Sometimes the contractors are spot on fixing a problem and then there are times that they have to make multiple trips and that can be an inconvenient for the customer.

2 years ago

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Verified Customer

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Patricia Hartsuff Falling Waters, WV

They are very prompt to get a contractor to repair any problem, they cover a lot of household items, and are just plain good.

2 years ago

Reply from American Home Shield

Hi Patricia. It is so exciting to read your review. We love to hear that you are finding the value in your coverage. We look forward to taking care of your next home warranty repair with this same level of service.

Mar. 11th, 2022

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