American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Maribel Sanchez Reedley, CA

I had no ac for a week. I called several times only to hear they couldn't contact a technician. I asked for a number to call and o got answers on the first call and had them over the next day.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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S.Corlee Kansas City, KS

The coverage doesn't start when you you purchase coverage, you have to wait a grace period. I've paid for the warranty, it should be available after a 5-7 days.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Nellie Livingston Grand Rapids, MI

I have had a number of claims and they have handled them to completion. Most of the time the people they send are OK. Have had a couple that did not work out.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Daryl K Kennesaw, GA

(1) Fridge repair was great; (2) microwave repair was made, then had another issue just after 30 days, so would cost another service fee to come out again, which was disappointing.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Ashleydiana Houle Grass Lake, MI

Instead of replacing my dishwasher they kept sending people out to fix it. It would have been cheaper to replace it. I still have a dishwasher that doesn't work correctly but I gave up on AHS's ability to truly fix it.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Catherine Doyle Ponte Vedra, FL

Waited 2 months for a replacement dryer. I filed BBB complaint after NO access to manager despite repeated requests. AHS sent 3 repairman every 2-3 weeks to try to repair the same 'dangerous machine that smells of smoke'. Each time a week more of waiting on parts. I lost work time repeatedly calling, emailing and awaiting servicemen.

3 years ago

Reply from American Home Shield

Hi Catherine, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Steven McLeod Eufaula, OK

The central Air conditioning contractor was assigned on 9/7/22 and still hasn't responded when they were going to come out. This is the 4'th time in a row they've been called out and not once have they opened up the lower inside panel to see why the drip pan is overflowing and spilling all over the carpet.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Jeannie Jasim Baton Rouge, LA

Had plumber,refrigerator guy, and ac guy . Plumber did not fix problem. Appliance put new thermostat and still freezer froze . Ac guy was good and fixed problem. Seems to be companies they work with are not very knowledgeable and seem to come from me les away.

3 years ago

Reply from American Home Shield

Hi Jeannie, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Rosemary Micire Macon, GA

I've been sent 3 different companies to fix my air. Each company was not qualified to repair my unit. Dispatch did not use information given to representatives to get a qualified company to service my unit. I spoke to a supervisor yesterday but must wait an additional 24-48 hours for a response. I have been without air conditioning since Sept. 9.

3 years ago

Reply from American Home Shield

Hi Rosemary, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Sergio Moreno Valley, CA

Very disappointed with how long it took for them to get a hold of a contractor. Our AC is been out for almost 2 weeks, they took 5 days to geta hold of someone, this is very irresponsible since we pay our due every month with out fail. We are thinking of going w a different company if they don't get better

3 years ago

Reply from American Home Shield

Hi Sergio, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your AHS contract number.

Oct. 5th, 2022

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Verified Customer

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Kris Wheeling, WV

I bought a home and the warranty was included. Had a water heater issue they wouldn't cover, had a plumbing issue that wasn't fixed correctly and was told to pay the service fee again to get it fixed correctly. They did replace my condenser but undersized it.

3 years ago

Reply from American Home Shield

Hi Kris, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your property address.

Oct. 5th, 2022

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Verified Customer

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M Gregory Bakersfield, CA

My hot water heater started leaking badly. I called AHS immediately and was advised it would take 10 days to fix it. The leak continued damaging my garage. I called AHS again and they recognized that they were the cause of the delay, but still would not pay to have my garage fixed. Unbelievable. So despite them causing the damage by their delay? I had to come out of pocket to fix the damage. I felt like AHS has stolen from me. I called several times but just got the run around from operators on the phone that barely spoke English and did seem to understand me. So frustrating.

3 years ago

Reply from American Home Shield

Hi M Gregory, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Joyce Burmester Beaumont, CA

My experience with my clothes dryer that stop working on July 18 and American shells has sent out Accord Appliances five times to fix my dryer and it still is not working talking to American she'll it's like talking to a wall I will never do business again with them after my dryer has been fixed or replaced this has been the worst experience with a company that I have ever had.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

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Verified Customer

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Kathleen Hollingsworth Galt, CA

I had a positive experiance with the AHS person on the phone, we lost contact, yet he called me back to make sure I was heard.

3 years ago

Reply from American Home Shield

Hi Kathleen, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 26th, 2022

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Verified Customer

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Edward Walthour Sanford, NC

Warranty company covers more things than previous company. Techs have been on time and been able to resolve issues in one trip.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 27th, 2022

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Verified Customer

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Brence Jenkins Kapolei, HI

It takes forever to replace things, and you pick out bad reviewed venders. You charge way too much from us too, almost as much as just paying from our pocket. I don't understand and you guys pick out the cheapest things. I just think you care nothing about home owners but only care about making money off of us. This is the worst experience I've had with home warranty company and I can't wait for our contract to be over to be honest. I really wanted to like AHS, so I'm extremely disappointed. We have been waiting for our cash out pay check for a few months now. Please give us back our money.

3 years ago

Reply from American Home Shield

Hi Brence, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Verified Customer

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Paul Lineer Sacramento, CA

Through no fault of myown you have delayed my check. I gave you my mailing address which is a P. O. Box and not my house address when signing up with your company. I received notification from Amanda K/Operations Coordinator /Executive Relations that my check was sent to my house address which has NEVER HAD A MAIL BOX. Then the represenative said there was no other way to resolve this issue but through her.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 26th, 2022

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Verified Customer

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Tina Jones Taylors, SC

I paid for pool plumbing and heating coverage and was declined service when I needed it. Was advised Solar was not included however this was not listed in the contract while they have specifically outlined items not included. to me, this is breach of contract and AHS will look for any option to get out of providing coverage. I did get service on two other items this year, but they cost far less than the total I paid AHS,

3 years ago

Reply from American Home Shield

Hi Tina, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Verified Customer

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Glory Arnold San Mateo, CA

Often service people not competent.Waiting times to talk to someone is endless.Communication regarding parts is poor - and at times non existent. I have noticed, however, an improvement of late regarding quality of service people and response time.Hopefully, this is an indication of things changing.

3 years ago

Reply from American Home Shield

Hi Glory, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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Roscoe smith Lewis Center, OH

They addressed the issue immediately & replaced a provider who was very disrespectful with scheduling and my problems were resolved.

3 years ago

Reply from American Home Shield

Hi Roscoe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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Lena Kenosha, WI

When contacting home shield they are nice professional and connects you right away with the right professional to get the job done

3 years ago

Reply from American Home Shield

Hi Lena,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Kenneth Murphy Lawton, OK

Requesting a work order was easy.The ease of use of the website is fantastic. I really appreciate the status alerts of open work orders.

3 years ago

Reply from American Home Shield

Hi Kenneth, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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John Guest Ocala, FL

Had a problem with my Dishwasher, but the problem is being fixed. AHS & A & E services have worked together to fix the problem

3 years ago

Reply from American Home Shield

Hi John, We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

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Verified Customer

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Charlotte Hall Atlanta, GA

I have never had a bad experience with AHS they have always been there when I needed them I say it's the best value for your money.

3 years ago

Reply from American Home Shield

Hi Charlotte, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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Marion aka Mac, McIntosh Kyle, TX

Great service, though there was a bit of a problem last year on the choice of plans, but it worked it way out and all is good.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 19th, 2022

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Verified Customer

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Wayne Weatherly Lewisville, TX

Prompt, professional service. Excellent coverage. I would prefer to be able to request the contractors I prefer on the AHS List.

3 years ago

Reply from American Home Shield

Hi Wayne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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Melissa King Woodway, TX

The issue at hand is unresolved and I have gone a week without air conditioning or any resolution for getting it fixed/repaired. The service company is not communicating consistently with me at all.

3 years ago

Reply from American Home Shield

Hi Melissa, I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired. Please provide your AHS property address.

Sep. 20th, 2022

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Verified Customer

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Andrea evans Yorktown, VA

There is never anyone u can talk to that speaks good English. My rate went up and I didn't even know it. It is not fair if you have an electrical issue due to a storm to have to pay 100 for each different item.

3 years ago

Reply from American Home Shield

Hi Andrea, Thank you for your feedback. We hate to hear about the cost to have the services completed.

Sep. 20th, 2022

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Verified Customer

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Scott London Agoura Hills, CA

Costs have gone up considerably and other than our pool contractors, their providers have been ineffective, unfriendly and not trustworthy. The costs have gone up considerably and when it came time to potentially replace an item, they found ways to avoid doing so citing unusual reasons for not providing replacements.

3 years ago

Reply from American Home Shield

Hi Scott, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number.

Sep. 28th, 2022

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Verified Customer

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Barbara Morin Henderson, NV

First time they came out for rekey was great. Second time went to website and it's not working. I tried calling and on hold for an hour. My AC unit is not working and very difficult to reach anyone.

3 years ago

Reply from American Home Shield

Hi Barbara, I hate to hear about the delay in service that has been experienced to fix your AC system. I would be glad to speak with you. Please provide your AHS contract number.

Sep. 20th, 2022

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Verified Customer

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John Liles Las Vegas, NV

Because you used a garbage loop hole to get out of paying a claim. My water heater is rated for 150 psi, and I had 85 psi coming into the house. But your BS loop hole says I can only have 70 psi coming into the house. Then, you made me pay ANOTHER 75 dollars for a new claim to fix the PRV instead of using the company you sent that said the PRV was bad.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Brenda Konersmann Florissant, MO

Multiple calls trying to get a new contractor for the fridge repair since the original contractor did not show up when scheduled. On a repair with our AC/furnace, we had the $75 fee plus a couple hundred charge out of our pocket. Now, after 7 years of having AHS, we find out there is a fee for cancelling membership! How else can we rate you but with a negative rating. If there was a number less than zero, I would rate you lower.

3 years ago

Reply from American Home Shield

Hi Brenda, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Thorsten B Johansson Indian Land, SC

We have had 2 plumbing problem, which was a blockage, and the person who came out guessed what our problem was however wanted to sell me a 2 way cleanout the first time and the second wanted to dig up my floor to fix the problem with a $7,000.00 bill not cover by AHS. We got a second opinion plumber that said he could not tell us unless he put a camera thru our pipes, which is not covered by AHS. It turns out it was a clog pipe and show us 3 times how the pipes did not have any root problems.

3 years ago

Reply from American Home Shield

Hi Thorsten, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Jake Groff Nurillo, TX

almost 3 months to fix the problem. They only sent one technician who knew how to do the job and that poor young kid Juan they sometimes didn't get the parts to that he needed in order to finish off jobs. Juan was actually just the best person to talk to at Wallace. Everybody else was a joke. I told Juan go work for Hess air (I know the owners he can give them my contact info) or demand a raise or get some people under you or something

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Dustin Schukart Portland, OR

I have had many problems just getting feedback from AHS, getting a solution to my problem, and really have received no help thus far in resolving. After more than 35 days I still have the same problem, cannot get a call back from AHS or the vendor, and have called almost every day for 3 weeks. The resolution and customer service has been a complete failure and I am still calling to try and get help.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Ron Cowart Dallas, TX

All calls for service or questions regarding issues are routed through foreign call caters. Call takers are not empowered to make decisions. Though always courteous, they read scripts. Language and cultural differences make communication awkward and frustrating. I cannot speak to anyone with authority. I am disappointed in AHS. I definitely will not recommend.

3 years ago

Reply from American Home Shield

Hi Ron, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.

Sep. 15th, 2022

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Verified Customer

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Michael Brock Olympia, WA

my vendor was courteous and helpful, prompt and efficient. all of the technician are not as the one that came to my home.

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2022

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Verified Customer

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Dina Golden Clay, NY

I requested & called AHS just to make sure I was doing the right way so to overpay & I was put at ease after talking to them

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Elizabeth Webster Slaton, TX

They stand by what they say, unlike other so call top warranty companies. Also like the ease of getting things done, there is no hassle.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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AYODEJI GRIFFIN Chicago, IL

Twice this year I've needed AHS to help with issues in my home and both times they stepped up to the plate and performed admirably.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Frank taddeo Abingdon, MD

I have received two emails in 3 days to upgrade to platinum.....so I called today and was told I'm not eligible? So why am I receiving several emails to upgrade.....???? As far as the repairs it was completed and appears to be done right....but who is sending me several emails to upgrade to platinum if I'm not eligible?????????????

3 years ago

Reply from American Home Shield

Hi Frank, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Paul Smith Dallas, TX

There's been a double billing on my account and American Home Shield has yet to issue a refund. Not all technicians are concerned or knowledgeable, had to call for repeat of work repair.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Manhal Izzy Nashville, TN

I have two open work orders that have been open for 3 months now they said they have ordered the parts. It shouldn't take over three months to get parts in. If so you should replace the next higher assembly.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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David Tampa, FL

They came and fixed my A C they replaced one part and flushed it out. But now it's doing like before running and not air coming out half the time. I gave them a 5 star after they were here.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Nathan Yungerberg Minneapolis, MN

Poor quality of contractors assigned the last year. Frustration with customer service as they are obviously trained to DENY EVERY CLAIM until you argue your point. I pay for this service. I have had AHS for several years and been satisfied until the last year. Not sure we will be continuing doing business with AHS.

3 years ago

Reply from American Home Shield

Hi Nathan, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Guillermo Gonzalez-Osete Tucson, AZ

I have had both good and bad experiences. The last plumber tha came had exorbitant prices. I had to find someone outside of American home shield. On the other hand, Sam's Garage Doors was great and very helpful.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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April Roberson Temple, TX

Things went smoothley and I trusted the person they sent. That hasn't always happened in the past when doing a call to AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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John B Knoxville, TN

They promtly assigned a technitian to diagnose my apliances and parts were receaved and installed in a reasonable time frame.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Susan Vick Mc Kinney, TX

I have used them a 3 times and they were very prompt and everything smoothly and my issues were resolved to my satisfaction.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 2nd, 2022

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Verified Customer

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Brenda White-Wilkerson Huntsville, TX

I have had to request two repairs recently and in a very short time after filing the claim I was notified of the company doing the repair.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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