American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Abraham Smith Bowie, MD

Rep was hard to u drrstanf. Didn't offer a solution to my problem. Refrigerator not fixed snd couldn't offer another vendor to help us fue yo Mr no Appliance can't make ituntil sept. Rep needs more empathy

2 years ago

Reply from American Home Shield

Hi Abraham,
I hate to hear about your most recent AHS service and the issues that occurred. I would be glad to speak with you to assist.

Sep. 13th, 2022

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Verified Customer

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Michael Gray Nederland, TX

It's been a week with 4 appointments no show and no call so we get reassigned no show again. With no call multiple calls to both ahs and. Assigned agency no return call no service no response very poor customer service will be ending my contract

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Debra Marchand Domio Rancho Cucamonga, CA

I do not appreciate the outsourced subcontracted employees because that shows that AHS makes the most out of my money, meanwhile they outsource jobs to people who could care less about our service. I keep paying monthly for nothing to ever be covered. I'm wasting my money away.

2 years ago

Reply from American Home Shield

Hi Debra, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Lucille penrod Snelling, CA

TX Heating and AC was notified I had an AC problem. I was sent a date and time. This did not work for me. I txted 8 times and left 6 voice msg. They came out and I told te guy that I had nt talked to anyone as no one would answer. I called AHS and told them about the issue but they would not refund my $100. I am assuming that the company was a scam. I am refusing to pay as I did not have an opportunity to cancel with the vendor I want credit for the $100 on my Master card.

2 years ago

Reply from American Home Shield

HI Lucille,Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Alice W Desoto, TX

I called for a plumber and you guys gave me the run around! Also when I talked to customer service, I could not understand them. They were RUDE!! I asked to speak to an American and they were laughing at me in the background because I told them my toilet was plugged. Very unprofessional!! They said they could not find me a plumber. That I would have to find one on my own and that they would reimburse me! There are many plumbers close to where I live! I ended up paying for one out of my own pocket last week! Thanks for nothing!!!

2 years ago

Reply from American Home Shield

Hi Alice, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Wayne Taylor New Bern, NC

A large portion of my kitchen ceiling collapsed tonight and white insulation from the attic is all over every surface so that it is a disaster area. The fire department sent 5 men who went in the attic and said the problem was the air conditioning backup and the contractor that came in mid August from American Home Shield did not do the job properly and has caused this giant calamity.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 2nd, 2022

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Verified Customer

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Roberta Ruth Columbia, SC

Horrible customer service experience agents could not understand my situation because the agents did not understand and speak English good I wasted a lot of time some were unprofessional and rude Management need to make changes and get better agents business will lose another of money because they chose to send their business out of the country

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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Vianney Quintanilla Buda, TX

Very smooth and seamless process. Contractor came and performed the service as requested and American Homeshield took care of the payment

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Carol Lynn Anderson Prescott Valley, AZ

Our experience has been great so far. The only thing that could have been better is being able to explain what services I needed

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Tomas San Elizario, TX

The ervice was great, no issues with payment, prompt and courtesy in handling my problem. Would recommend them to anyone

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Frank X Farias San Antonio, TX

We continue to be impressed with the coverage provided by AHS, and the seamless professional ways in which our claims are handled.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Ann Guinn Arlington, TN

I gave fix it heating & cooling a five the young man his name is son he found the problem, and fix it. I will be useing this company again.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Ronda Cash Mansfield, TX

Each time I call AHS they approve our request and finds a contractor that arrives usually the next day to repair or replace

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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symone brooks Grayslake, IL

Thanks to Melissa with Rowan Construction the experience was awesome. She is one of the most awesome people I have had the pleasure of dealing with.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Mary H San Jose, CA

AHS Home Warranty has been mostly good. They are responsive, service reps seem competent and trained well to diagnose problems, can usually get a quick appointment.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Tim Espar Indian Land, SC

American Home Shield executive staff/Human Resource employees need take customers feedback seriously and send a comprehensive response to customer about a compliant back to consumer's in a reasonable time frame.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Frankie Sinclair Tomball, TX

We had an issue with our heat and it took 6 weeks to resolve. When we calked, we always heard that the company was waiting on the system. They could never tell us where the unit was.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Norm Willinger Barling, AR

Difficult to get ahold of anyone. Follow up services by tech's takes 3-8 weeks with zero communication from AHS. No information on how to do a cash out, had to learn from techs doing service

2 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Patricia Bloom Las Vegas, NV

When you need heat or AC, it always takes 2 days before the provider returns your call and then it can be up to 7 days before they can schedule a visit to correct the problem.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Wilfred Fontenot Walker, LA

I had problems with American Home Shield finding a contractor to repair my air conditioner in July. I finally had to find a contractor on my own and spend $1000.00 to get the air conditioning repaired.

2 years ago

Reply from American Home Shield

Hi Wilfred, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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delois dozier Birmingham, AL

The service fee did not match the work. The people who serviced my plumbing we're good and thorough. However, I paid $100 for them to come in and make small adjustment that took about 90 seconds.

2 years ago

Reply from American Home Shield

Hi Delois, Thank you for sharing your feedback about your AHS experience. Please provide your AHS contract number.

Aug. 26th, 2022

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Verified Customer

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Shelley Mckenzie Merritt Island, FL

Costs are too high and too much is not covered/requiured expecnses to make a repair are not covered. Some vendors chosen by AHS are poor in terms of timeliness, communication, and professionalism

2 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Christiana Montgomery Village, MD

I've been without hot water for almost a week and every time the plumber goes to pick it up they're told it's not there. Now I'm told they're to pick it up from another store but American home shield did not let me the plumber know this. Now there are no openings until next week. I offered to pick it up but was informed I could not. So it's another weekend with no hot water. I am filling a complaint with the BBB

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

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Verified Customer

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Elizabeth Ferguson Miami, FL

My dishwasher still isn't fixed, still waiting on a part. This part could of gotten ordered from the beginning of the process but the contractor was ordered to return to recheck the problem. Finally the part needed got ordered but still have to wait more. It's been 2 months. Every operator tells me a different story.

2 years ago

Reply from American Home Shield

Hi Elizabeth, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Chinelo Aralu Richmond, TX

Never follow through. I have the platinum plan which includes fixing drywall if it has to be opened. The plumbing company said they don't fix drywall so I notified AHS about the issue and have received no response. I have 3 nice size holes in my walls.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Aug. 26th, 2022

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Verified Customer

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Jon Stuter Arlington, TX

Unhappy with the service they charge you up front 100 dlls send a plumber that does not want to do the job but makes you think they will but than the report that is not covered which it is Another time they want to charge extra because supposedly it is a very complicated job when it is a strait forward removing a water pressure valve and putting another inn

2 years ago

Reply from American Home Shield

Hi Jon, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Lillie Lee JAMES Texarkana, AR

They were very quick to respond to my AC problem and to follow through with service to successfully complete the installation of a new unit.

2 years ago

Reply from American Home Shield

Hi Lillie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Enoch P. Wei Midlothian, VA

I had my first experience using AHS and it was very positive. I had an excellent vendor and the AHS process to schedule service was easy.

2 years ago

Reply from American Home Shield

Hi Enoch, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Mike Howard Florence, OR

Very first time I used the warranty services, there was an issue with the tech. AHS went above an beyond to get the issue resolved.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Charlotte Simmons Bonney Lake, WA

They provided excellent service were on time very knowledgeable of the problem made the right recommendation I highly recommend this company!!

2 years ago

Reply from American Home Shield

Hi Charlotte, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Brenda

The plumber was quite prompt even though he had a ways to travel to get to our house. He was courteous and successful in unclogging the line.

2 years ago

Reply from American Home Shield

Hi Brenda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Mike Mobbs Vienna, VA

AHS has always been easy to deal with. The only issue I have is the delay time in the vendor getting the parts to complete the repairs.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Brian McLean Prattville, AL

Customer service is exceptional. The company used for my most recent service was by far the best company ever provided by American Home Shield.

2 years ago

Reply from American Home Shield

Hi Brian, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Terry L McCallister Houston, MO

It's was easy to open a request and appointment online. The plumber came in as scheduled, the entire process was smooth

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Arun Mallina Hayward, CA

Took care of everything. They communicated with the service company and insured that everything was taken care of and followed up

2 years ago

Reply from American Home Shield

Hi Arun, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Doug Chan Spring, TX

American Home Shield has been very responsive and provided great customer support. They make the entire process very simple .

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Boris Peyton Hampton, VA

The process was simple and straightforward, accomplished quickly, particularly with the issues we currently have with supply

2 years ago

Reply from American Home Shield

Hi Boris, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Amanda Washington, DC

I had a service call recently to repair my oven. The claim was handled promptly and they sent someone to repair the oven.

2 years ago

Reply from American Home Shield

Hi Amanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Charles creson Estill Springs, TN

I had good experience with them. I have been with them a while and had several things fixed and they were very good to me and my family.

2 years ago

Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Jodie T. Allen Jr. Las Vegas, NV

I'm still waiting for Affordable Appliance Repair to replace the part they diagnosed as broken. American Home Shield told me that they approved the ice maker repair and part on the LG and no one has gotten back to me!

2 years ago

Reply from American Home Shield

Hi Jodie, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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loogano onagool Ashburn, VA

My glass cooktop was not covered, my refrigerator however was. The technician was very nice, but the cooktop glass exploded during normal wear and tear and should have been covered.

2 years ago

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Verified Customer

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Rod Schroder Amarillo, TX

All the representatives are courteous and helpful. However, there must be a communication gap in contacting the contractors. It took 6 tries to send the right contractor to fix my air-conditioner.

2 years ago

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Verified Customer

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Myrna Sandy, UT

AHS is service delivery is very prompt. However when I call in sometimes I connect with agents who give misinformation when it comes to policy around device recalls.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Suleiman San Ramon, CA

The $100.00 service fee is really high for me. I am a senior citizen over the age of 70 living on a fixed income. Things break and have to be repaired, but given very mature woman a break.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Nov. 5th, 2022

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Verified Customer

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Glenn Kjos Tucson, AZ

Guy seemed knowledgeable, professional, but I have the same issue/problem. Thermostat sey at 72, can only cool to 78ish when it is hot outside. Other people don't have this problem just because it is very hot out.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Marvin Lina Copperas Cove, TX

Had a leak fixed the plumber left hole in wall 2 weeks later still waiting on someone to call me back to have hole patched no one will respond call 3 times keep getting to run around

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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John Fitzgerald Arnold Spokane, WA

Still waiting on a comparable replacement dishwasher - The recommended dishwasher is available at Lowes (cost replacement recommendation) - but not through your GE program - so I's more than a month waiting

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Lisa Knickmeyer Scottsdale, AZ

First technician did not properly repair the plumbing issue. Next technician available was too far out to address an emergency situation. I contracted a separate company to go out to the property immediately.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and we apologize that it was not as you expected. If you need assistance with anything, please reach out to our customer support line.

Aug. 24th, 2022

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Verified Customer

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Janet Wood Clovis, CA

Electrician came out claimed breaker box just had dirt and turned back on. Two days later fuse went out felt he didn't do a thorough job could have been fixed first time. We ended up paying out of pocket to get it fixed right away instead of growing through an approval process. Very disappointed first time we used Home Shield for a service call.

2 years ago

Reply from American Home Shield

Hi Janet, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 19th, 2022

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Verified Customer

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John Achilles Austin, TX

AHS did the very minimum required to repair my air conditioner on each visit for the same issue. After a month and three visits from the repairman the unit still doesn't work. Over a month with no air conditioner is bad. You need to just fix it right and save us all time, money and discomfort.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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