American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Tonya Atlanta, GA

AHS is a huge ripoff. I would caution anyone that is looking due a home warranty company to not use American Home Sheild. I have been with them for over 7 yesrs with relatively few claims. However, I now need them to replace my ac and they are giving me the run around. I have been without ac for over a month and a half. Presently, I have had to get a lawyer involved to assist me in getting my ac replaced by AHS . This is a very bad company.

2 years ago

Reply from American Home Shield

Tonya, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

May. 31st, 2023

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Susan Grants Pass, OR

Quick response. When I needed a plumber quicker than the one assigned could come out, AHS worked quickly to get me immediate service

2 years ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Charles Peters McKinney, TX

Very fast response from the time the service was requested to completion. AHS and contractor worked together as a team to make this a great outcome.

2 years ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Cheryl Vancouver, WA

Putting a request on line was super easy and the response was very quick. The technicians were friendly and knowledgeable.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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robert finn Reno, NV

Chris, the repairman, did a great job on the furnace repair. Very professional. The only thing I can pick at is it took to many days to get him here.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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John Wildomar, CA

We were so glad you sent out professional skilled service tech name grog, that know what Thay were doing , I would rate a 10. Thank you so much!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Cristina

They are responsive. They communicated if there was a delay. Person who came was very professional and answered all questions. I recommend.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Maxine Cedar Hill, TX

I was grateful to have a policy with AHS when my AC unit quit working. Through AHS I was able to replace it for a much discounted new unit.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Monica Paz

I am not using the guaranty until now, I can not evaluate how valuable is it. I received I service for checking my Ac and it was good.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Denise Chenault Baltimore, MD

I like that AHS contacts the techs immediately to come to your home. And if the job is not completed the first time they will send them back out.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Wendy Dent-Henry Hampton, GA

The customer service is not good . Most of the customer service reps are in a foreign country and that makes it difficult to understand them . Also AHS is a rip off .... not paying for much of anything anymore. Your prices are steadily going up and you’re declining to pay for most things .... via reciting the contract . It’s horrible now !!

2 years ago

Reply from American Home Shield

Wendy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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CONNIE FITE San Marcos, TX

We thought A-US AIR CONDITIONING had done a good job and we left them a good review, a few hours later we discovered that when they blew out the condensate line, they separated a joint and water damaged the texture of the wall below. I have tried to contact them multiple times to see how they want to handle paying for the damage. Apparently, they want to do nothing. If AHS sends you to them, I would ask for someone else. Our problem is NOT with AHS other than that they said we just had to take it up with the contractor.

2 years ago

Reply from American Home Shield

Hi Connie, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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Anna Tinoco Atlanta, GA

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Carla Cape Coral, FL

Hot water heater tank is leaking. Had to turn the water off from my street for the leak to stop . I do not have water. Been a week now... Still waiting for approval from warranty company. I feel like certain things should be a priority. Running water is one of them. Very disappointed. Still waiting.

2 years ago

Reply from American Home Shield

Hi Carla, Your review is concerning to me, and I’d like to know more about it. Please contact me at BestCo so I can investigate this further.

May. 19th, 2023

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Verified Customer

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Brian Grapevine, TX

Overall, AHS has provided good services to me with one exception. It involved my AC unit & it took 3 weeks to repair! I have been an AHS customer for 24 years.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Tim Denver, CO

Customer service has been outstanding. The service technicians have been knowledgeable and professional. Very pleased with the service.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Verified Customer

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William Mead Atlanta, GA

I have used several different home warranty companies over the past 30 years. AHS is the best by far & the only 1 I would recommend. /

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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CARMEN QUINSEY Hollywood, FL

Reliability of service and knowing AHS will send out knowledgeable, dependable service people and a company you can rely on

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Verified Customer

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Sidney Velado

American Home Shield does not have any quality control for services provided by contractors. My experience has not been good as contractors of AHS not always perform a good job. This makes more work for AHS as customers call to take care of bad jobs.

2 years ago

Reply from American Home Shield

Hi Sidney,
Your review is concerning to me, and I’d like to know more about it. Please contact me at BestCo so I can investigate this further.

May. 18th, 2023

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Verified Customer

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Robert Berry Houston, TX

Great service. I call and they are here for all my warranty needs. Plus they have a monthly plan that makes it a lot easier. Love this company.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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B Iqbal Warminster, PA

The technician checked the AC system, checked gas and stuff, changed the filter and explained everything. It is all good.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Diane Heber Springs, AR

The company you selected was available immediately. Arrived when they said they would. They were friendly and honest. Im very happy.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Maria Phoenix, AZ

It was awsome. From submitting the phone call, to the delivery of the new microwave. Everyone was very nice efficient, professional and kind.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Leon Red Oak, TX

I really like the professionalism of the whole operation. From customer service representative to the technician that comes out.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Sai Gilbert, AZ

called about ceiling fan being really noisy. contract says it would cover all parts. service call was made and the contractor said there is still noise so contractor would submit for replacement. no follow up from AHS. I called twice, first time they said they would call back within 24 hours. no calls. I called second time, agent said it's not covered afterall and won't be replace. DON'T RECOMMEND THIS WARRANTY IF YOU NEED REPLACEMENT It won't be replaced.

2 years ago

Reply from American Home Shield

Sai, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Shannon Taylor Modesto, CA

Loved the quick service! And quick feedback when a request is submitted! The company that came to fix my faucet was awesome

2 years ago Edited May 17, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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David Gardnerville, NV

Extremely disapointed with the additional coverge we paid for. When it came time to repair, claims would not cover. Even getting the service contractor to explain that the part needed was part of the working system, claims would not listen. When transfered to customer service-resolution, to cancel my policy, the customer service rep, after an hour on the phone, made it exremely difficult to even cancel the policy. Very deceptive online portal to get customers to sign up for additional coverage, but you rely on "small print" contract stipulations.

2 years ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Ashley Evansville, IN

Taking 2-3 weeks to actually get things resolved is beyond frustrating my dryer went out and it took 3 weeks to get someone to my home and then right after my washing machine went out and I’m now on week two since I filed the claim and IM STILL WAITING

2 years ago

Reply from American Home Shield

Hi Ashley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 17th, 2023

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Harold Goodman Miami, FL

I am still waiting for my free service on my AC unit as I requested back in March/April. You emailed me/Text me that you would do it. Then you sent me an EMail/Text that due to having a lot of requests mine was pushed forward. Now when is it?

2 years ago

Reply from American Home Shield

Harold, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2023

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Barbara DeCesare York, PA

You guys told me to confirm an out-of-pocket amount that was quadrupled an hour before the technician came, and all you could say was “sorry”. One of your representatives told me that I should call AHS to confirm the information I get in your emails. I had to make the payment, as I hadn’t had hot water in two weeks waiting for the plumber to arrive. I’ll be canceling my plan.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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ZELDA HENDERSON Alpharetta, GA

The selection of service companies is good. I've never had a service company that wasn't knowledgeable or unprofessional

2 years ago Edited June 21, 2023

Reply from American Home Shield

Hi Zelda,
We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Poulson Pebble Beach, CA

Service happened relatively quickly. The dryer was unfixable so we got credit for a basic dryer or that amount toward a higher level dryer.

2 years ago

Reply from American Home Shield

Hi Poulson, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Michael Swords Ellensburg, WA

Posted need for service Fri, was contacted by the provider Mon, Provider was at my door Tues at 0800. Parts were on order that afternoon.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 9th, 2023

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Joy Hunt Clackamas, OR

Every time we've had an issue, we received a prompt service and the companies they have re-for us to have all been excellent

2 years ago

Reply from American Home Shield

Hi Joy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Jeanne Bisson Pacifica, CA

The plumber identified the problem and fixed uickly.....no fuss, no mess. He been to my home before and we knew one another.

2 years ago

Reply from American Home Shield

Hello Jeanne, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Verified Customer

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Karla Bohn Lakewood, WA

I find Home Shield to be very efficient in handling the fix-it process. I have had almost all good experiences with them.

2 years ago

Reply from American Home Shield

Hi Karla, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2023

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Verified Customer

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Alice Overton Washington, DC

We rate our experience with American Home Shield in 2022 in an outstanding, professional, and caring manner so our experience was EXCELLENT.

2 years ago

Reply from American Home Shield

Hi Alice, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 7th, 2023

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Verified Customer

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Karen Lollar North Las Vegas, NV

I have only needed them a few times, but each time they have met my expectations, and treated each urgency with great care.

2 years ago

Reply from American Home Shield

Dear Karen, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Verified Customer

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Arlene Jackson Boggs Conyers, GA

Get the job done in timely manner. The technician are very polite and professional. They respect the home owners property.

2 years ago

Reply from American Home Shield

Hi Arlene, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Mark West Orange, NJ

I joined this past year and used it around 3 times and have been happy every time. Unlike my previous agreement with American Water.

2 years ago

Reply from American Home Shield

Dear Mark, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Tim McKaig Madison, AL

Plumber was very good. HVAC repair contractor was very bad. Twice I had to go to non-AHS contractor to fix problems the AHS contractor could not. Am relooking value of AHS.

2 years ago

Reply from American Home Shield

Hi Tim, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Verified Customer

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Joseph Scarpelli Riverview, FL

Working with customer service is not a good experience. Most are hard to understand since they are foreigners who are extremely hard to understand. Secondly, it sounds as if they are reading a script without understanding what the problem is. Third, literally no follow thru nor follow up. Lastly, when trying to go to a higher level seems impossible and even when you do get to a higher level, it is a voicemail in which it does not matter if you leave your information - no one calls you back

2 years ago

Reply from American Home Shield

Hi Joseph, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Mary Alice Preston Phoenix, AZ

compared to a few years ago ,the wait times are so much less and the assignments atr done very quickly and if you have questions , it is easier to get help.

2 years ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Stacie Hall Enterprise, AL

Highly depends on the contractor. The dude they sent for my dishwasher sucked; 0 stars. The guys they sent for the garbage disposal were phenomenal; 5 stars. The monthly price is too high.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Nancy L Bacon Milwaukee, WI

When I had a problem with my garbage disposal leaking, right away it was determined that I needed a new one, and the one that was put in, isn't as powerful as the one that was taken out.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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TRACY CASTELLANOS Crescent City, CA

I live in a very Rual area and it hard for me to get service due to AHS not paying is contractors in a timely manner. I have had to pay for things out of my own pocket more than once only for AHS to deny reimbursement because they say contractor called wrong number but I gave contractor phone number to call supplied by AHS

2 years ago

Reply from American Home Shield

Hi Tracy, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Rachelle Merrill Valley Springs, CA

On both occasions I've had to use them, I have found a company that can come out faster than the ones they have contacts with. Mine have been within hours, where there's have been days.

2 years ago

Reply from American Home Shield

Hi Rachelle. Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Verified Customer

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Karen Keys Upper Marlboro, MD

This was my first great service experience in over two years. The level of customer service went down tremendously during the pandemic. I'm pleased to say this visit was much much better.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Kate Hart Columbia, SC

I have had much success with them up until this point. My dryer has been broken since August. The service provider came out and did not fix the issue then requested 8 hour service windows to come back out. Myself and my husband both work. I call AHS, I can barely understand them, they lie and say they are escalating my issue and I hear nothing. I'm still waiting to this day. In premiums I've paid enough to purchase a new dryer.

2 years ago

Reply from American Home Shield

Hi Kate, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Joette Schenck Green Valley, AZ

The service provider set the appointment quickly; he was efficient, very pleasant and made my dryer hum (rather than screech).

2 years ago

Reply from American Home Shield

Hi Joette,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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