American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Scott Martin Trabuco Canyon, CA

They were basically responsive, but denied 1 claim "due to neglect", another claim they sent a 1 1/2 star rated contractor. Other contractors were acceptable.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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G Saint Paul, MN

Bad experiences with plumber contractors hired by AHS- still unresolved months later! Good experience with HVAC furnace contractor. Good experience with laundry contractor.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Catherine Hardy San Jose, CA

It was very good back in 2003-2019. Then they became stingy, difficult to reach, harder to get things fixed that were previously covered and also considered fairly. I wouldn’t purchase home warranty from AGS again and I was a customer for 20 years.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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kevin gortney Santa Rosa, CA

It takes a long time to get the assigned repair person to call and set up the appointment, and then you have to wait even longer for an available allotment - so it's not fast by any stretch of the imagination.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Jack Chalmers Fort Myers, FL

Most of the time, the repairmen do not want to be bothered to fix our problem even though it is covered. However, the last repairman was very good, friendly and capable - he fixed the problem!!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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David Roper Ramona, CA

Wrongful denial of legitimate claim re plumbing leak. Leak 13 inches above slab absurdly called "slab leak" to evade payment. Failure to attempt diagnosis of possible defective thermostat in freezing-up refrigerator freezer.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi David, Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.

Dec. 16th, 2022

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Verified Customer

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Cheri Adams Reno, NV

I have put in two service requests for a leaking toilet at Lake Tahoe and the repairman never has shown up; the requests were early September and November. We have called and sent messages but no one has responded. AHS owes us $200 and I need it refunded so I can hire an outside plumber.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Verified Customer

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Suzanne Eastlake, OH

AHS responded quickly and the company they used did a wonderful job. This service has given me peace of mind so much needed in this day and age.

1 year ago

Reply from American Home Shield

Hi Suzanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Hector Navarro Las Vegas, NV

Contact me with contracted asap and in the rare occasion I've had to call physically, they've always been professional and polite.

1 year ago

Reply from American Home Shield

Hi Hector, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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John A Saunders Slatyfork, WV

Their vendor / partners do what they say they are going to do! They are on time, professional, knowledgeable, and courteous.,

1 year ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Jasmine Seattle, WA

Easy to make appointments, service reps are friendly and professional and actually helpful, the contractors they work with are all excellent so far.

1 year ago

Reply from American Home Shield

Hi Jasmine, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

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Verified Customer

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Suzi wong Altadena, CA

Service was on time and thorough! He double-checked everything and made sure our furnace was in great shape to use this fall and winter !

1 year ago

Reply from American Home Shield

Hi Suzi, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Kay glenn Richmond, VA

AHS did a fine job, but they may need to change the companies in the chain network of getting a new appliance. I ended up ordering a GC from Lowes.. Ended well.

1 year ago

Reply from American Home Shield

Hi Kay, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Lois Serhan Atlanta, GA

11/14/22 AHS and their contracted Prime Plumbing Co are terrible money hustlers. Warning, do not use either of the two. I had a leak in which one plumber out and screwed one thing, then 5 days later another Prime plumber came out for the same problem but said I needed a new service ticket for the same leak meaning I would have to pay another $100 dollars. So I didn't do it. Now my neighbor has water damage in her condo and the insurance and lawyers are handling this nightmare.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Felicia Brown Bear, DE

My summer experience with our air condition unit took more than 4 months to repair. We ended paying because it was a heat wave and dangerous to our after staying in hotels we couldn't afford no more for two months for our entire family. We paid for the unit and the contractor replaced it sent in the proof they refused to reimburse us our money and haven't return no calls till this day.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Elizabeth Halling Afton, TN

The companies they send out for repairs are both professional and courteous.They respond quickly, and make repairs in a timely manner.

1 year ago

Reply from American Home Shield

Hi Elizabeth, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Donna Coleman Bakersfield, CA

They respond immediately, professionally, they meet all ur needs. It is w ok rth being a member of American home shield

1 year ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Federico Asmar Gilbert, AZ

They solve my problem and was an easy process. Since the appliance could not be fixed they replaced with a similar one without any problem

1 year ago

Reply from American Home Shield

Hi Federico, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Carla Lumpkin Haslet, TX

I appreciated the ease of requesting service; great communication during the process; technician was able to fix the issue.

1 year ago

Reply from American Home Shield

Hi Carla,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Judy Grier Columbia, SC

They were quick to respond and had an appt for me with the best Heating Company who were prompt and very dedicated to getting our heat running again.

1 year ago

Reply from American Home Shield

Hi Judy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Rosemary Normington Post Falls, ID

When I make a claim I am always contacted very soon to have someone come out to access the problem and it is fixed very fadt

1 year ago

Reply from American Home Shield

Hi Rosemary,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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DL Stockbridge, GA

Very good service. Repaired my Samsung fridge ice maker. The tech was very professional. Only thing wrong now my fridge is making a terrible noise.

1 year ago

Reply from American Home Shield

Hi DL, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Debbie A Sutter Martinez, CA

Every single time I had an issue, it was taken care immediately! The technicians they have who work for them are absolutely fantastic!

1 year ago

Reply from American Home Shield

Hi Debbie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Leslie Lowell Hoschton, GA

Easy to schedule appointment; technician was great; he fixed the dishwasher quickly and showed me what the problem was and what parts hecreplaced

1 year ago

Reply from American Home Shield

Hi Leslie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Brian C Curtis Englewood, TN

AHS uses scammers as contractors, and it takes forever to approve repairs. Customer service reps are hard to understand. What I was promised before buying the warranty has changed because a contractor walked through my house, refused to fix some items because "The warranty won't cover that."

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Vaughn Hagan Humble, TX

Needed total replacement of furnace and AC unit but it was not covered? What am I paying for? I still have to pay $75 just for someone to come out to my house despite paying $50 a month? I get no financial help here? The company they contracted to come out was fantastic though.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Michael Geskey San Antonio, TX

I have now had a technician work on my refrigerator 4 times and still not fixed. Plus when they have identified parts to replace and fix it takes over two weeks to get the parts and nothing seems to be urgent. In this case it is a refrigerator and we lost some food due to how long it took to get parts and we still didn't get the fix completed. I would not recommend Home Shield to anyone.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Anna Luna Sparta, NJ

I have been going back and forth for months about repairs to my pool. They couldn't get me anyone so I got someone who they approved of. They now want to get a second opinion. There is no doubt the filter needs to replaced since it is falling off the hill. Still no resolution after 3 months. Regardless, I will have to pay for all the repairs and am beyond angry. Tons of calls and no resolution. They obviously don't want to pay for it.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Glenn El Paso, TX

My hot water heater exploded. The water mediation team removed the hot water heater. It was clear that the heater was defective and damaged an entire room. AHS refused to replace the water heater becuse the heater was removed before the plumber could diaignos. Horrible clause. There was clearly no diagnosis needed, seeing as to how the 50 gallons of water was leaked all over my home. I have called and treid numerouse toime to discuss and get a refund or partial. I sent a full package to the AHS office. NO ANSWER. Its been since August. NOTHING! Horrible service form AHS.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Paul Amelia Court House, VA

AHS is great to deal with! They are friendly and informative and we couldn't be more pleased with how they handled our claim!!

1 year ago

Reply from American Home Shield

Hi Paul, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Eddie J Calera, AL

Although, I don't like the automated system. It could be a little more customer friendly. The experience with a live service personnel was great.

1 year ago

Reply from American Home Shield

Hi Eddie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Robert Eckrich Winter Park, FL

They had to come back a second time to solve the problem and they worked until they solved the problem and that was very satisfying!!

1 year ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Liza Roocroft Green Valley, AZ

They helped me by letting me change companies to get the job done right away. And they approve the work same day. This was very helpful.

1 year ago

Reply from American Home Shield

Hi Liza, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Sergio G Clarksburg, NJ

I have used American Home Shield several times this year and have been very happy with the service and technicians that have been sent

1 year ago

Reply from American Home Shield

Hi Sergio, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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ali Juarez Kansas City, MO

It has been good so . I've had to cancel one and didn't have a problem. When another problem came about the service was great.

1 year ago

Reply from American Home Shield

Hi Ali, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Ernestine A Tizeno Houston, TX

Very polite people. Very professional and knew their job. I am very pleased with your company. I am also so glad I join years ago

1 year ago

Reply from American Home Shield

Hi Ernestine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Michael Sharp Soddy-Daisy, TN

The company's customer service representatives are lacking. Most can hardly speak English and will tell you anything to get you off the phone. They don't follow up with contractors or myself and what should be straight forward issues take weeks and months to get resolved.

1 year ago

Reply from American Home Shield

Hi Michael, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Michelle Hannum Spokane, WA

I put in a service request on August 11th with my air conditioning unit. It is now November 18th and they still have not closed the case or fixed my air conditioner. I have to call in every week to get an update. No one takes ownership of the problem and I have requested five times that the escalation department call me back and they have not.

1 year ago

Reply from American Home Shield

Hi Michelle,
I hate to hear about your most recent AHS experience and the delay in service to have the repairs completed. I would be glad to speak with you to assist.

Nov. 28th, 2022

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Verified Customer

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Jamie Groesbeck, TX

I paid 85 to get my plumbing looked at and got a phone call from yall saying I needed to find my own provider and be reimbursed. I don't have that kind of money. Wish yall would've gave the 85 back since yall didn't help me

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Chandra Ocasio Antioch, CA

Iam once again having a lot of problems with American Home Shield. The vendor that they assigned to replace our furnace is NOT providing the necessary quote to American Home Shield in order to get their approval and is contacting us directly which we do NOT appreciate. We have written the following review on goggle. We urgently need our furnace replaced as AHS promises; if it can't be repaired they will replace it. I don't why the vendor is charging us SENIOR CITIZENS a lump of $1800.00 to replace the furnace. Isn't the vendor aware of the replacement program from American Home Shield?

1 year ago

Reply from American Home Shield

Hi Chandra, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Pat D.L.S Houston, TX

Technician do not finish the work order. Waited about 5 months to hear from that pArticular co. Another technician was scheduled to check my a/c unit. He only solved the problem temporarily. Called American H.S and requested to speak to a manager. Manager called me left me a voice mail. Still having issues with my a/c and have not heard from AHS. AHS did tell me that I should hear from the a/c technician and I have not. It is going to be a month already. Not happy with AHS

1 year ago

Reply from American Home Shield

Hi Pat, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 6th, 2022

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Verified Customer

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Alexander Livnat Rockville, MD

AHS decided to reject my service request (after having charged me a full copay) for a malfunctioning garbage disposer because it contained coffee-bean grinds. Just does not make sense to me!

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Emily Bauer Pittsburgh, PA

Had my Boiler red tag for too high of CO2 reading, AHS sent their contacted company to check it & they said nothings wrong don't know which 1 is right , waiting for a third company to be the tie breaker.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Tikiella Sanders Pinson, AL

Because my experiences have been pleasant and professional. Good quality customer service and work on my home (heating system).

1 year ago

Reply from American Home Shield

Hi Tikiella,

Nov. 21st, 2022

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Verified Customer

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carol Blaggrove Apopka, FL

My first experience was awful, not their fault but the company that was assigned. I contacted them and I was placed with another company.

1 year ago

Reply from American Home Shield

Hi Carol,
Thank you for your feedback!

Nov. 21st, 2022

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Verified Customer

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Adrian Harris Mesquite, TX

I have never had a bad experience when calling or using the chat function. Quick and professional, so I do not waste un-necessary time.

1 year ago

Reply from American Home Shield

Hi Adrian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Catherine Glover Tulsa, OK

From the time I notified on the app that I needed help to the time someone came out was just a couple of days and everyone was extremely nice.

1 year ago

Reply from American Home Shield

Hi Catherine, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Qi Meng Millbrae, CA

speedy service and good quality work. From online submission of request to the job gets finished, it took only 2 days. It's an easy process for us

1 year ago

Reply from American Home Shield

Hi Qi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 21st, 2022

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Verified Customer

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Marcelita C Ligsay Porterville, CA

Even though the technicians were all knowledgeable, courteous and respectful, it takes almost a month to fix my refrigerator completely due to the parts ordered.

1 year ago

Reply from American Home Shield

Hi Marcelita, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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Verified Customer

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Kate Pleasant Hill, CA

Took a couple of tries to resolve my first service call but they were helpful and friendly although it took two different companies to come and fix the garage.

1 year ago

Reply from American Home Shield

Hi Kate, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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