American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Vickie Fairborn, OH

AHS is very simple use, and so convenient. I always get very polite and service people and my issues are always rectified.

2 years ago

Reply from American Home Shield

Dear Vickie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Jared C East Lansing, MI

I had service performed on my home ac unit and was double charged. After contacting AHS, and thinking the issue was resolved, I received an overdue bill notice. I've had to contact the company twice to remove a double charge for one service fee. And now I'm hoping this associate spoke with actually documented the call, so I'm not charged again.

2 years ago

Reply from American Home Shield

Jared, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 3rd, 2023

check_circle

Verified Customer

star star star star star_border

Noah Stevenson Atlanta, GA

I liked the amount of money that I saved through American Home Shield. The one thing I was not happy with, is the amount of time that it took to get the ac unit fixed.

2 years ago

Reply from American Home Shield

Dear Noah, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 3rd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Conrad Silver Spring, MD

We submitted a work order for pump repair and after multiple phone calls to the assigned contractor and to American Home Shield we never heard from the pool contractor. Eventually, after 2-3 weeks American Home Shield reassigned the work order to Peed Pool Services, which repaired the pool pump promptly. We were deeply disappointed that we were assigned an initial contractor who was completely unresponsive.

2 years ago

Reply from American Home Shield

Conrad, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 30th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Mindy Medford, OR

I have been a customer for many years and I have had the worst experience with this home warranty…. I had a water heater go out and I needed a new one and you told me I had to pay 1,040$ what in the world and why! Not okay for a paying customer who has paid for a home warranty for many years and when that appliance is on the list of coverage items!!!!!!

2 years ago

Reply from American Home Shield

Dear Mindy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Georgia Harrison Powder Springs, GA

When you have to replace an appliance or heating unit they give you a minimum payout. I had to have a Viking refrigerator replaced and it cost $10,000 to replace and they gave me $3,000 towards purchase. Same happened with a heating unit.

2 years ago

Reply from American Home Shield

Dear Georgia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Ann Allen, TX

I like that the services that I needed were covered. The provider was very helpful and thorough. My problems are solved.

2 years ago

Reply from American Home Shield

Ann, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star_border star_border

Bruce Pigeon, MI

They are having a hard time to find service in my area and the ones they do complain that it takes forever to get paid. I will not renew, they are getting very expensive and cannot deliver to my area.

2 years ago

Reply from American Home Shield

Hi Bruce, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Angie Mckenzie Birmingham, AL

Loved that I don’t have to look for repair services myself, that I save money and rest assured knowing that my things will be fixed or replaced.

2 years ago

Reply from American Home Shield

Angie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Eric Fitch Littleton, CO

Called in a service request for my evaporative cooler. It’s been over two months and no response. American Home Shield is a partner with my company, Kentwood Real Estate and I am still getting no response. Good luck if you are looking for a reliable home warranty. I would not recommend AHS!

2 years ago

Reply from American Home Shield

Dear Eric, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Alisha Alexandria, VA

Initially my service request was approved which was wonderful. Then all of a sudden it wasn't saying it was a preexisting condition because of how quickly I filed a claim. If that is the case, then this service is very mis leading and dishonest because it says you can file right away. I'm older and having someone help get service to my home was the intention should I need service, but feel as if I signed a contract to give money for nothing.

2 years ago

Reply from American Home Shield

Dear Alisha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Mark Houston, TX

Prompt, effective service. Filed claim online on a weekend night. Received a reply a couple of days later. Repaired my dryer on initial visit.

2 years ago

Reply from American Home Shield

Mark, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Pam Lynn Manchester, TN

Easy to use and always get a fast reply and action taken. So glad I found this company it eases my mind when something happens.

2 years ago

Reply from American Home Shield

Dear Pam, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Dawn Reno, NV

okay, I wanted to wait until something good went well with this service, but you keep sending me notices to review. I was very disappointed in the service, still have a broken dryer that sounds like there are a pair of cowboy boots in it! AHS would not fix it, because it was making noise??? I live in a condo complex with neighbors & they are banging on the wall when I use it, so am trying to come up with money for a new one! We are seniors and this hit hard, so I do NOT recommend this company to anyone for any reason, and soon I will be cancelling my service.

2 years ago

Reply from American Home Shield

Dear Dawn, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Dave

Great service when our range failed. They sent us a list of available products to choose from that matched features of our existing stove.

2 years ago

Reply from American Home Shield

Dave, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Mary Wadsworth, OH

We love American Home Shield! We will stay as long as they're affordable. Love their package deals. They cover more problems within the home.

2 years ago

Reply from American Home Shield

Dear Mary, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Jesse.Reinosa.S R. Denham Springs, LA

They used to be great and the vendors they worked with were also trustworthy and reliable. They also used to promise a 48 hrs turnaround now it's more of 72 hrs turnaround and all their vendors are terrible they are rude or they are not skilled enough to get the job done in one visit. They have to leave and get parts and just give excuses. Our AC was out almost a week and my fridge was out almost 2 weeks. Don't sign up with them. Not worth the hustle. And their support team is non-existent.

2 years ago

Reply from American Home Shield

Dear Jesse, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 28th, 2023

check_circle

Verified Customer

star star star star_border star_border

Gary Haltom City, TX

The monthly price keeps going up. I just had it increase again so right now I am not very happy with American Home Shield. I have already started shopping around for another company with better rates.

2 years ago

Reply from American Home Shield

Gary, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Terri San Diego, CA

My first two experiences were not favorable because of the time it took to make the repairs (5-6 years ago). Since that time the service has been exemplary.

2 years ago

Reply from American Home Shield

Terri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 26th, 2023

check_circle

Verified Customer

star star star star star

Kim Copeland

2 years ago

Reply from American Home Shield

Hi Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Noel Prado Lafayette, CA

2 years ago

Reply from American Home Shield

Noel, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star

jonica gaskill La Plata, MD

I love the ease of accessing services on the web. I love the value of the coverage. I also love the home maintenance tips.

2 years ago

Reply from American Home Shield

Jonica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Orlando Hammonds Grayson, GA

Each interaction with AHS has been pleasant. Professional knowledgeable staff, prompt response, and effective solutions to my issues.

2 years ago

Reply from American Home Shield

Dear Orlando, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Wanda Laine Seattle, WA

Pretty simple to work with. They have come through on everything they said they would. Great to have them available when things go bad.

2 years ago

Reply from American Home Shield

Dear Wanda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Clara Brentwood, CA

It was an amazing experience. The appointment was made right away and the company that was chosen was prompt and professional

2 years ago

Reply from American Home Shield

Dear Ciara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Laura Rocky Mount, NC

Very responsive to requests for service. So far all the companies I have worked with have been helpful and solved my issues.

2 years ago

Reply from American Home Shield

Laura, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Anthony

It is fairly easy to get through to someone who can address my problems. The only difficulty is lack of service repair companies in my rural area.

2 years ago

Reply from American Home Shield

Dear Anthony, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Tracie M Mililani Town, HI

AHS is easy to work with. I’m able to easily submit service requests. If there is an issue, they take care of it quickly.

2 years ago

Reply from American Home Shield

Dear Tracie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Amber Vancouver, WA

I liked the fast prompt service of getting a provider selected to come to my house although they assessed the situation and haven’t heard from them in a week.

2 years ago

Reply from American Home Shield

Dear Amber, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Linda Golden, CO

Easy to make an appointment for service. Repair on old equipment approved. Service technicians that were sent out knew what they were doing.

2 years ago

Reply from American Home Shield

Dear Linda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Angela Peoria, IL

I have used American Home Shield for 5 years and have been satisfied with their service. The only negative thing is that I wish they had more local plumbers to choose from.

2 years ago

Reply from American Home Shield

Dear Angela, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Jeanne Campbell Irving, TX

No claims for several years the two claims I’m a row. Refrigerator and Dishwashwr. AHS took care of both. Very satisfied.

2 years ago

Reply from American Home Shield

Dear Jeanne, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Sara

I've always had a good experience with AHS. They've treated me fairly, sent quality contractors, and been fast to assist.

2 years ago

Reply from American Home Shield

Dear Sara, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Bryan Hankinson Kalamazoo, MI

The ease of starting a claim is incredible. The speed of getting a technician out was outstanding. The bad part was taking 2 weeks to install the new water heater.

2 years ago

Reply from American Home Shield

Dear Bryan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

Alvin

The ease of placing a service call and getting a response is great. We rarely have to wait very long for a repair or replacement.

2 years ago

Reply from American Home Shield

Dear Alvin, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star_border star_border

Marie Rock Fayetteville, NC

It wasn't til after they left that I was informed by the insurance company adjuster that the water tray drip pan was inproperly installed and I need to submit another work order

2 years ago Edited June 20, 2023

Reply from American Home Shield

Dear Marie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 20th, 2023

check_circle

Verified Customer

star star star star star

teanna moore Winder, GA

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Teanna, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Steven Austin, TX

I seriously dislike American Home Shield as I have been paying $55.00 a month for over five years and I finally drastically need their services when my 22 year old AC dies in Austin,Tx. AHS lack of response, inability to talk to a person of power and decisions. AHS keeps wanting me to pay for parts and labor into a 22year old AC unit while I drastically need and deserve a new AC. Not worth the money or headaches or time is American Home Shield. Save your money. Save the headaches and hope.

2 years ago

Reply from American Home Shield

Dear Steven, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 19th, 2023

check_circle

Verified Customer

star star star star star

Chiquita Thomas Atlanta, GA

When I actually had to utilize the service, AHS was very proactive with pairing me with the right professionals to fix the problem.

2 years ago

Reply from American Home Shield

Chiquita, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

check_circle

Verified Customer

star star star star star

Lance Laguna Niguel, CA

Took care of two concerns. Both plumber and electrician were great. Both companies were very good at contacting us and taking care of the issues.

2 years ago

Reply from American Home Shield

Dear Lance, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Catrina Johnson Charlotte, NC

I’m tired of paying AHS $100 a month to only end up paying an additional service fee of $80, then having to pay the company that comes out because not much is ever covered!! I’ve been a loyal customer for over 20 years, to have my monthly bill go up by $20 per month recently!!! It’s seems useless to have this service!!

2 years ago

Reply from American Home Shield

Catrina, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star

Geneva Denton, MD

Well worth the money! I will continue with AHS moving forward. The time from placing the svc request to replacement was exceptional. Thank you!

2 years ago

Reply from American Home Shield

Geneva, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Jefferson Thompson Wilmington, NC

Called in to report issue. Service company was here next business day. Had to order parts and return. Completely finished within the week.

2 years ago

Reply from American Home Shield

Jefferson, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star_border star_border

L'Oreal Tucker Spartanburg, SC

I don't like that you don't get a breakdown bill of what the warranty actually paid for. So it I'm paying a 100 service fee then 300 plus in fees the warranty doesn't cover what actually did you all cover?

2 years ago

Reply from American Home Shield

Hi L'Oreal, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

check_circle

Verified Customer

star star star star star

Linda Dacula, GA

Always willing to help with problems that might occur with the company that they select to come out to do a repair based on what’s broken.

2 years ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star

Christy Morgan

Very quick response and great follow through. I am very pleased! My new dishwasher will be delivered and installed soon.

2 years ago

Reply from American Home Shield

Dear Christy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Mitzie Fort Lauderdale, FL

I like the money I saved by using this service. My air conditioner died and the warranty covered a complete replacement.!

2 years ago

Reply from American Home Shield

Mitzie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Pat Turner Austin, TX

Quick service and problem fixed in one trip! The HVAC tech John P from Heritage AC in Rockwall Texas was the bomb! in a good way!

2 years ago

Reply from American Home Shield

Dear Pat, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Gregory Irvine, CA

American home shield is only good for simple fixes on lower cost appliances. Not worth the money to protect more expensive appliances like a refrigerator, water heater or AC that is need of a replacement when it can’t be fixed

2 years ago

Reply from American Home Shield

Dear Gregory, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star_border star_border

Leonard Paul Las Vegas, NV

In recent repair to a leaking pipe in a wall, AHS denied the work and of course we had to hire an independent plumber. We have paid thousands of dollars over the years to be denied was a low blow.

2 years ago

Reply from American Home Shield

Leonard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 15th, 2023

American Home Shield Reviews