American Home Shield: Read 34,905 User Reviews From Real Homeowners

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David Gardnerville, NV

Extremely disapointed with the additional coverge we paid for. When it came time to repair, claims would not cover. Even getting the service contractor to explain that the part needed was part of the working system, claims would not listen. When transfered to customer service-resolution, to cancel my policy, the customer service rep, after an hour on the phone, made it exremely difficult to even cancel the policy. Very deceptive online portal to get customers to sign up for additional coverage, but you rely on "small print" contract stipulations.

3 years ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Ashley Evansville, IN

Taking 2-3 weeks to actually get things resolved is beyond frustrating my dryer went out and it took 3 weeks to get someone to my home and then right after my washing machine went out and I’m now on week two since I filed the claim and IM STILL WAITING

3 years ago

Reply from American Home Shield

Hi Ashley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 17th, 2023

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Harold Goodman Miami, FL

I am still waiting for my free service on my AC unit as I requested back in March/April. You emailed me/Text me that you would do it. Then you sent me an EMail/Text that due to having a lot of requests mine was pushed forward. Now when is it?

3 years ago

Reply from American Home Shield

Harold, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2023

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Barbara DeCesare York, PA

You guys told me to confirm an out-of-pocket amount that was quadrupled an hour before the technician came, and all you could say was “sorry”. One of your representatives told me that I should call AHS to confirm the information I get in your emails. I had to make the payment, as I hadn’t had hot water in two weeks waiting for the plumber to arrive. I’ll be canceling my plan.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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ZELDA HENDERSON Alpharetta, GA

The selection of service companies is good. I've never had a service company that wasn't knowledgeable or unprofessional

3 years ago Edited June 21, 2023

Reply from American Home Shield

Hi Zelda,
We appreciate your feedback and hope you continue to enjoy American Home Shield.

Mar. 30th, 2023

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Verified Customer

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Karla Bohn Lakewood, WA

I find Home Shield to be very efficient in handling the fix-it process. I have had almost all good experiences with them.

3 years ago

Reply from American Home Shield

Hi Karla, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2023

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Verified Customer

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Poulson Pebble Beach, CA

Service happened relatively quickly. The dryer was unfixable so we got credit for a basic dryer or that amount toward a higher level dryer.

3 years ago

Reply from American Home Shield

Hi Poulson, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Jeanne Bisson Pacifica, CA

The plumber identified the problem and fixed uickly.....no fuss, no mess. He been to my home before and we knew one another.

3 years ago

Reply from American Home Shield

Hello Jeanne, thank you for sharing your experience with us here at American Home Shield! If there’s anything else you need, please contact us again.

Jan. 7th, 2023

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Verified Customer

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Joy Hunt Clackamas, OR

Every time we've had an issue, we received a prompt service and the companies they have re-for us to have all been excellent

3 years ago

Reply from American Home Shield

Hi Joy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Michael Swords Ellensburg, WA

Posted need for service Fri, was contacted by the provider Mon, Provider was at my door Tues at 0800. Parts were on order that afternoon.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 9th, 2023

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Verified Customer

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Mark West Orange, NJ

I joined this past year and used it around 3 times and have been happy every time. Unlike my previous agreement with American Water.

3 years ago

Reply from American Home Shield

Dear Mark, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Verified Customer

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Alice Overton Washington, DC

We rate our experience with American Home Shield in 2022 in an outstanding, professional, and caring manner so our experience was EXCELLENT.

3 years ago

Reply from American Home Shield

Hi Alice, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 7th, 2023

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Verified Customer

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Arlene Jackson Boggs Conyers, GA

Get the job done in timely manner. The technician are very polite and professional. They respect the home owners property.

3 years ago

Reply from American Home Shield

Hi Arlene, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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Verified Customer

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Karen Lollar North Las Vegas, NV

I have only needed them a few times, but each time they have met my expectations, and treated each urgency with great care.

3 years ago

Reply from American Home Shield

Dear Karen, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Verified Customer

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Mary Alice Preston Phoenix, AZ

compared to a few years ago ,the wait times are so much less and the assignments atr done very quickly and if you have questions , it is easier to get help.

3 years ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Tim McKaig Madison, AL

Plumber was very good. HVAC repair contractor was very bad. Twice I had to go to non-AHS contractor to fix problems the AHS contractor could not. Am relooking value of AHS.

3 years ago

Reply from American Home Shield

Hi Tim, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Stacie Hall Enterprise, AL

Highly depends on the contractor. The dude they sent for my dishwasher sucked; 0 stars. The guys they sent for the garbage disposal were phenomenal; 5 stars. The monthly price is too high.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Karen Keys Upper Marlboro, MD

This was my first great service experience in over two years. The level of customer service went down tremendously during the pandemic. I'm pleased to say this visit was much much better.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Rachelle Merrill Valley Springs, CA

On both occasions I've had to use them, I have found a company that can come out faster than the ones they have contacts with. Mine have been within hours, where there's have been days.

3 years ago

Reply from American Home Shield

Hi Rachelle. Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Nancy L Bacon Milwaukee, WI

When I had a problem with my garbage disposal leaking, right away it was determined that I needed a new one, and the one that was put in, isn't as powerful as the one that was taken out.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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TRACY CASTELLANOS Crescent City, CA

I live in a very Rual area and it hard for me to get service due to AHS not paying is contractors in a timely manner. I have had to pay for things out of my own pocket more than once only for AHS to deny reimbursement because they say contractor called wrong number but I gave contractor phone number to call supplied by AHS

3 years ago

Reply from American Home Shield

Hi Tracy, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Joseph Scarpelli Riverview, FL

Working with customer service is not a good experience. Most are hard to understand since they are foreigners who are extremely hard to understand. Secondly, it sounds as if they are reading a script without understanding what the problem is. Third, literally no follow thru nor follow up. Lastly, when trying to go to a higher level seems impossible and even when you do get to a higher level, it is a voicemail in which it does not matter if you leave your information - no one calls you back

3 years ago

Reply from American Home Shield

Hi Joseph, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Kate Hart Columbia, SC

I have had much success with them up until this point. My dryer has been broken since August. The service provider came out and did not fix the issue then requested 8 hour service windows to come back out. Myself and my husband both work. I call AHS, I can barely understand them, they lie and say they are escalating my issue and I hear nothing. I'm still waiting to this day. In premiums I've paid enough to purchase a new dryer.

3 years ago

Reply from American Home Shield

Hi Kate, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Dale Bedford Greenville, SC

The coverage is good, most of the technicians that are sent out to my house are good and are able to complete the necessary repairs

3 years ago

Reply from American Home Shield

Thanks, Dale. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Verified Customer

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David P Busicnki Indianapolis, IN

Very good customer service and the service is very fast and friendly and they try to get your problem taken care of as soon as possible

3 years ago

Reply from American Home Shield

Hi David, We always enjoy hearing what our customers have to say,! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Lora Warren Palestine, TX

I've had American Home Shield over the past few years and I've always recieved reasonably fast repair service every time when needed.

3 years ago

Reply from American Home Shield

Hi Lora, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Stella Belcher Gardendale, AL

There was not any hassle when filing a claim and the repair serviceman was very efficient and got the work done very timely.

3 years ago

Reply from American Home Shield

Hi Stella, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Joette Schenck Green Valley, AZ

The service provider set the appointment quickly; he was efficient, very pleasant and made my dryer hum (rather than screech).

3 years ago

Reply from American Home Shield

Hi Joette,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Shelley H Amarillo, TX

Their online claim allows for quick assignment to a repair person. I have made 3 claims recently and they were all resolved very quickly.

3 years ago

Reply from American Home Shield

Hi Shelley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Terry Walker Colorado Springs, CO

AHS has been wonderful, prompt and easy to deal with. However, I have been waiting for weeks to get my wall oven fixed. Nobody has contacted me, I think they lost me somewhere.

3 years ago

Reply from American Home Shield

Dear Terry, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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Pete Salt Lake City, UT

They seem great as home warranty goes. It is a business model rife with difficulty in determining value, and all of the hype in marketing even to current customers makes it seem as though value is not strong enough to carry.

3 years ago

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Eddie H Warrenton, VA

Because I have been getting the run around for over 6 weeks now about my dishwasher which is still not fixed and they lied to me about a part that was "Supposedly" mailed to my house directly only to find out that a particular part was discontinued.

3 years ago

Reply from American Home Shield

Hi Eddie, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Irma cardenas San Antonio, TX

Last week y'all sent out infinity plumbing to fix a clogged drain in kitchen. When infinity came out the guy they sent out didn't look like a plumber. He was wearing basketball shorts and didn't seem interested in fixing clogged drain. He used a very small hand held auger, went to outside drain maybe 10 minutes later came back in and said clog couldn't be fixed. It needed to be hydro jetted and I may even have broken drain. Guess he thought he had X-ray vision cause he didn't put

3 years ago

Reply from American Home Shield

Hi Irma, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Kevin Clawson Gibsonia, PA

In two separate experiences American Home Shield has collected my $100 fee for a service charge and left me to deal with the local service provider, who has been non responsive and hard to contact. American Home Shield offers no help when the service provider is not responsive; the only method to contact AHS is by calling and waiting 15-30 minutes. They take no accountable for the service provider despite having already charged and collected the up front warrant cost and the service fee cost. In hindsight I would have not signed up for the ASH warranty and found my own service providers.

3 years ago

Reply from American Home Shield

Hi Kevin, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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Eric Thompson Portsmouth, VA

Outstanding and timely service. We always have great professionals servicing or replacing our appliances when working through American Homestead.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Darlene Madaris Atlanta, GA

They have always been there when we have needed them. When my condenser on the AC went out they were extremely prompt getting it fixed.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Mickey Encinitas, CA

The service person they sent was knowledgable and fixed our appliance efficiently after ordering parts. Everything worked out well!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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John

Our waaher was, of course, working when the eepair person arrived. Rather than just leave, he found the problem and fixed it.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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LaFaithia Washington Taneytown, MD

Very affordable plans with maximum home coverage. Very responsive, great customer service & smooth & easy service & repair process.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Stan Braaten Apache Junction, AZ

Very engaged with me and my problem. Very responsive when things didn't go as planned. I felt very comfortable dealing with them.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Awil ugas Federal Way, WA

The experience on this service was excellent and I will like to for this experience anyone including my family and my friends I want said thank you

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Jamil H Spain Raleigh, NC

It was very easy to book an service appt online and the chosen vendor was very responsive. Overall I had a great experience

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Wanda Oviedo, FL

Each time I have needed a repair or replacement, AHS has taken action promptly. It's amazing how quickly they respond and resolve the issue.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Percy Velarde Holbrook, MA

American Home Shield provide me a good service every time a have an issue in my home. I call them and I received prompt answer and solutions.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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G Saint Paul, MN

Bad experiences with plumber contractors hired by AHS- still unresolved months later! Good experience with HVAC furnace contractor. Good experience with laundry contractor.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Scott Martin Trabuco Canyon, CA

They were basically responsive, but denied 1 claim "due to neglect", another claim they sent a 1 1/2 star rated contractor. Other contractors were acceptable.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Catherine Hardy San Jose, CA

It was very good back in 2003-2019. Then they became stingy, difficult to reach, harder to get things fixed that were previously covered and also considered fairly. I wouldn’t purchase home warranty from AGS again and I was a customer for 20 years.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Jack Chalmers Fort Myers, FL

Most of the time, the repairmen do not want to be bothered to fix our problem even though it is covered. However, the last repairman was very good, friendly and capable - he fixed the problem!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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kevin gortney Santa Rosa, CA

It takes a long time to get the assigned repair person to call and set up the appointment, and then you have to wait even longer for an available allotment - so it's not fast by any stretch of the imagination.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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David Roper Ramona, CA

Wrongful denial of legitimate claim re plumbing leak. Leak 13 inches above slab absurdly called "slab leak" to evade payment. Failure to attempt diagnosis of possible defective thermostat in freezing-up refrigerator freezer.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David, Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.

Dec. 16th, 2022

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