American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Pam Lynn Manchester, TN

Easy to use and always get a fast reply and action taken. So glad I found this company it eases my mind when something happens.

2 years ago

Reply from American Home Shield

Dear Pam, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Dawn Reno, NV

okay, I wanted to wait until something good went well with this service, but you keep sending me notices to review. I was very disappointed in the service, still have a broken dryer that sounds like there are a pair of cowboy boots in it! AHS would not fix it, because it was making noise??? I live in a condo complex with neighbors & they are banging on the wall when I use it, so am trying to come up with money for a new one! We are seniors and this hit hard, so I do NOT recommend this company to anyone for any reason, and soon I will be cancelling my service.

2 years ago

Reply from American Home Shield

Dear Dawn, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 28th, 2023

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Verified Customer

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Dave

Great service when our range failed. They sent us a list of available products to choose from that matched features of our existing stove.

2 years ago

Reply from American Home Shield

Dave, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mary Wadsworth, OH

We love American Home Shield! We will stay as long as they're affordable. Love their package deals. They cover more problems within the home.

2 years ago

Reply from American Home Shield

Dear Mary, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Jesse.Reinosa.S R. Denham Springs, LA

They used to be great and the vendors they worked with were also trustworthy and reliable. They also used to promise a 48 hrs turnaround now it's more of 72 hrs turnaround and all their vendors are terrible they are rude or they are not skilled enough to get the job done in one visit. They have to leave and get parts and just give excuses. Our AC was out almost a week and my fridge was out almost 2 weeks. Don't sign up with them. Not worth the hustle. And their support team is non-existent.

2 years ago

Reply from American Home Shield

Dear Jesse, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 28th, 2023

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Verified Customer

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Gary Haltom City, TX

The monthly price keeps going up. I just had it increase again so right now I am not very happy with American Home Shield. I have already started shopping around for another company with better rates.

2 years ago

Reply from American Home Shield

Gary, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Terri San Diego, CA

My first two experiences were not favorable because of the time it took to make the repairs (5-6 years ago). Since that time the service has been exemplary.

2 years ago

Reply from American Home Shield

Terri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 26th, 2023

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Verified Customer

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Kim Copeland

2 years ago

Reply from American Home Shield

Hi Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Noel Prado Lafayette, CA

2 years ago

Reply from American Home Shield

Noel, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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jonica gaskill La Plata, MD

I love the ease of accessing services on the web. I love the value of the coverage. I also love the home maintenance tips.

2 years ago

Reply from American Home Shield

Jonica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Orlando Hammonds Grayson, GA

Each interaction with AHS has been pleasant. Professional knowledgeable staff, prompt response, and effective solutions to my issues.

2 years ago

Reply from American Home Shield

Dear Orlando, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Wanda Laine Seattle, WA

Pretty simple to work with. They have come through on everything they said they would. Great to have them available when things go bad.

2 years ago

Reply from American Home Shield

Dear Wanda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Clara Brentwood, CA

It was an amazing experience. The appointment was made right away and the company that was chosen was prompt and professional

2 years ago

Reply from American Home Shield

Dear Ciara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Laura Rocky Mount, NC

Very responsive to requests for service. So far all the companies I have worked with have been helpful and solved my issues.

2 years ago

Reply from American Home Shield

Laura, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Anthony

It is fairly easy to get through to someone who can address my problems. The only difficulty is lack of service repair companies in my rural area.

2 years ago

Reply from American Home Shield

Dear Anthony, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Tracie M Mililani Town, HI

AHS is easy to work with. I’m able to easily submit service requests. If there is an issue, they take care of it quickly.

2 years ago

Reply from American Home Shield

Dear Tracie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Amber Vancouver, WA

I liked the fast prompt service of getting a provider selected to come to my house although they assessed the situation and haven’t heard from them in a week.

2 years ago

Reply from American Home Shield

Dear Amber, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Linda Golden, CO

Easy to make an appointment for service. Repair on old equipment approved. Service technicians that were sent out knew what they were doing.

2 years ago

Reply from American Home Shield

Dear Linda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Angela Peoria, IL

I have used American Home Shield for 5 years and have been satisfied with their service. The only negative thing is that I wish they had more local plumbers to choose from.

2 years ago

Reply from American Home Shield

Dear Angela, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jeanne Campbell Irving, TX

No claims for several years the two claims I’m a row. Refrigerator and Dishwashwr. AHS took care of both. Very satisfied.

2 years ago

Reply from American Home Shield

Dear Jeanne, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Sara

I've always had a good experience with AHS. They've treated me fairly, sent quality contractors, and been fast to assist.

2 years ago

Reply from American Home Shield

Dear Sara, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Bryan Hankinson Kalamazoo, MI

The ease of starting a claim is incredible. The speed of getting a technician out was outstanding. The bad part was taking 2 weeks to install the new water heater.

2 years ago

Reply from American Home Shield

Dear Bryan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Alvin

The ease of placing a service call and getting a response is great. We rarely have to wait very long for a repair or replacement.

2 years ago

Reply from American Home Shield

Dear Alvin, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Marie Rock Fayetteville, NC

It wasn't til after they left that I was informed by the insurance company adjuster that the water tray drip pan was inproperly installed and I need to submit another work order

2 years ago Edited June 20, 2023

Reply from American Home Shield

Dear Marie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 20th, 2023

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Verified Customer

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teanna moore Winder, GA

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear Teanna, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Steven Austin, TX

I seriously dislike American Home Shield as I have been paying $55.00 a month for over five years and I finally drastically need their services when my 22 year old AC dies in Austin,Tx. AHS lack of response, inability to talk to a person of power and decisions. AHS keeps wanting me to pay for parts and labor into a 22year old AC unit while I drastically need and deserve a new AC. Not worth the money or headaches or time is American Home Shield. Save your money. Save the headaches and hope.

2 years ago

Reply from American Home Shield

Dear Steven, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 19th, 2023

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Verified Customer

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Chiquita Thomas Atlanta, GA

When I actually had to utilize the service, AHS was very proactive with pairing me with the right professionals to fix the problem.

2 years ago

Reply from American Home Shield

Chiquita, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Lance Laguna Niguel, CA

Took care of two concerns. Both plumber and electrician were great. Both companies were very good at contacting us and taking care of the issues.

2 years ago

Reply from American Home Shield

Dear Lance, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Catrina Johnson Charlotte, NC

I’m tired of paying AHS $100 a month to only end up paying an additional service fee of $80, then having to pay the company that comes out because not much is ever covered!! I’ve been a loyal customer for over 20 years, to have my monthly bill go up by $20 per month recently!!! It’s seems useless to have this service!!

2 years ago

Reply from American Home Shield

Catrina, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Geneva Denton, MD

Well worth the money! I will continue with AHS moving forward. The time from placing the svc request to replacement was exceptional. Thank you!

2 years ago

Reply from American Home Shield

Geneva, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Jefferson Thompson Wilmington, NC

Called in to report issue. Service company was here next business day. Had to order parts and return. Completely finished within the week.

2 years ago

Reply from American Home Shield

Jefferson, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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L'Oreal Tucker Spartanburg, SC

I don't like that you don't get a breakdown bill of what the warranty actually paid for. So it I'm paying a 100 service fee then 300 plus in fees the warranty doesn't cover what actually did you all cover?

2 years ago

Reply from American Home Shield

Hi L'Oreal, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Linda Dacula, GA

Always willing to help with problems that might occur with the company that they select to come out to do a repair based on what’s broken.

2 years ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Christy Morgan

Very quick response and great follow through. I am very pleased! My new dishwasher will be delivered and installed soon.

2 years ago

Reply from American Home Shield

Dear Christy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mitzie Fort Lauderdale, FL

I like the money I saved by using this service. My air conditioner died and the warranty covered a complete replacement.!

2 years ago

Reply from American Home Shield

Mitzie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Pat Turner Austin, TX

Quick service and problem fixed in one trip! The HVAC tech John P from Heritage AC in Rockwall Texas was the bomb! in a good way!

2 years ago

Reply from American Home Shield

Dear Pat, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Gregory Irvine, CA

American home shield is only good for simple fixes on lower cost appliances. Not worth the money to protect more expensive appliances like a refrigerator, water heater or AC that is need of a replacement when it can’t be fixed

2 years ago

Reply from American Home Shield

Dear Gregory, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 14th, 2023

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Verified Customer

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Leonard Paul Las Vegas, NV

In recent repair to a leaking pipe in a wall, AHS denied the work and of course we had to hire an independent plumber. We have paid thousands of dollars over the years to be denied was a low blow.

2 years ago

Reply from American Home Shield

Leonard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Ryan Moody Newport News, VA

Not satisfied with this company. There are exclusions everywhere and was told in order to get a payment for a broken pool heater, I would have to have it fixed first, show proof to AHS and then 21 days later I would get my check in the mail… in what world?!?

2 years ago

Reply from American Home Shield

Dear Ryan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 8th, 2023

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Verified Customer

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Sarah Alonzo Bakersfield, CA

Quick to respond. Most claims have been resolved but last one left my situation incomplete. I was not able to get the answers I needed. Had to find an alternative on my own.

2 years ago

Reply from American Home Shield

Sarah, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Karen Donald Chandler, AZ

I enjoy the ease of scheduling service and how quickly the companies contact me to schedule service. Most of the companies that have come out, have done a great job.

2 years ago

Reply from American Home Shield

Dear Karen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

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Jennifer Pladsen Rialto, CA

Nothing is covered. They sent me a company that was trying to scam me into a whole new unit. Customer service was good and the second opinion was wonderful but you tried to charge me another service fee. I still haven’t heard anything back so communication is lacking. I’m just canceling.

2 years ago

Reply from American Home Shield

Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Irene Waterford, CA

I like the coverage they just need to train some of their employees not to hung up on you when they don't have an answer for you.

2 years ago

Reply from American Home Shield

Dear Irene, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Ella Moody McKinney, TX

I have had nothing but good service so far fro AHS. It would be nice if the service fees were taken from the monthly/yearly cost.

2 years ago

Reply from American Home Shield

Ella, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Tom Perri Greensboro, NC

I like that you don't have to call anyone to get service for a problem. Everything is done on the computer. And service response is rather quick.

2 years ago

Reply from American Home Shield

Dear Tom, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Philip Williams Chilhowie, VA

I have been with American Home Shield now for over a year and they have gotten me out of a couple of jams. It's a great value for your money.

2 years ago

Reply from American Home Shield

Philip, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Jenni Brand Coatesville, PA

It’s just so easy! The app makes my request seamless and within 24hrs I’ve either had service or will have it shortly.

2 years ago

Reply from American Home Shield

Dear Jenni, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Amber Louisville, KY

We have used American Home Shield for 5 years now and have had nothing but wonderful service. I always recommend them to family and friends.

2 years ago

Reply from American Home Shield

Amber, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Angelique Marschalk Augusta, GA

It took 3 weeks for my refrigerator to be fixed. They just increased the monthly fee by fifteen dollars which makes it unaffordable to me. I will have to cancel in August when my year is up. Up to this point, I would have recommended it to anyone.

2 years ago

Reply from American Home Shield

Hi Angelique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Jonathan Santa Barbara, CA

AHS said they didn't have a contractor to install my dishwasher and sent me an email equesting that I get my own installer. Then they denied that they told me this and refused to allow me to send documentation, saying AHS is not allowed to send or receive emails because they "might be used to hurt the company." If this isn't promptly resolved I'm cancelling my two policies.

2 years ago

Reply from American Home Shield

Jonathan,
I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 5th, 2023

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