American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Ruby El Cerrito, CA

Most repair items are plumbing and appliances, it is very convenient for a property management to order through AHS a service and be fixed.

1 year ago

Reply from American Home Shield

Dear Ruby, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Joseph Mason Fort Gibson, OK

I had a washer break down and American home shield was prompt it getting a technician out and fixed within a week. I'm very happy with the service

1 year ago

Reply from American Home Shield

Dear Joseph, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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James Shelton Puyallup, WA

AHS contacted the plumbing company to send out another technician to re-diagnose the problem. The plumber was able to fix the problem.

1 year ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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cindy lane Hanford, CA

Overall I have had excellent service using AHS. I have had several warranty calls which have been resolved very quickly.

1 year ago

Reply from American Home Shield

Cindy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Bernard Maxfield Phoenix, AZ

Peace of mind, but doesn't cover all items even if ot was stated in the contract that it would. (one major instance) all the others were acceptable

1 year ago

Reply from American Home Shield

Dear Bernard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Maurice Drayton Columbus, OH

The best home warranty company in the industry. No other warranty company has exceptional level of contractors as American Home Shield.

1 year ago

Reply from American Home Shield

Dear Maurice, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Kim Turner Odenville, AL

My tub still isnt fixed! The people that have been sent out are a joke! AHS does everything possible to "not pay or repair or replace"! Send someone who is familiar with whirlpool tubs!!!! Three contractors in and all say "I've never worked on a whirlpool tub before!" REALLY?!?!?! I'm a Realtor and I have sold my clients hundreds of your warranties and I will not sell another one! I don't want my clients to have to deal with what I have had to deal with!! AHS is a very bad reflection on me when you treat people like you do!

1 year ago

Reply from American Home Shield

Dear Kim, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 18th, 2023

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Verified Customer

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Betty Ann Bachert Seminole, FL

I have been a customer for 15 years and my experience has been wonderful. Peace of mind and great way to manage the expenses of home ownership.

1 year ago

Reply from American Home Shield

Dear Betty, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Tejal

Their contractor came in my house and left my shower in non working condition. I did not have a working shower for several months. American home shield did nothing and all the escalations department representative that I spoke with never got back to me with an update. I finally had to hire somebody from outside and get my shower fixed and paid close to $1000 to get it done. I will be canceling my plan with American Home Shield.

1 year ago

Reply from American Home Shield

Dear Tejal, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 18th, 2023

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Verified Customer

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Andre Marcus Riverside, AL

It has taken an average of two weeks to get service after paying my deductible. That’s extremely too long for many of the issues. Also, some of the extra fees that were estimated were 5 times more than reaching out independently.

1 year ago

Reply from American Home Shield

Dear Andre, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 18th, 2023

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Verified Customer

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Kimberly Mitchell St Louis, MO

American Home Shield provides competitive pricing for customers. Also, chose reliable and reputable contractors to repair items.

1 year ago

Reply from American Home Shield

Dear Kimberly, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Rocky Amagan

Had a microwave and dishwasher replaced. Recently had our 2 year dishwasher fixed without issue. Service was professional and timely.

1 year ago

Reply from American Home Shield

Dear Rocky, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jim Norman, OK

A major problem in my home should have been addressed by AHS, but I was constantly ignored and / or passed on to someone else which resulted in my having to obtain a 27 K loan to fix the problem. Being retired and on a fixed income, that has really taken a toll on my financial standing.

1 year ago

Reply from American Home Shield

Dear Jim, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 11th, 2023

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Verified Customer

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Donna St Louis, MO

home shield representatives are difficult to understand and in my experience they do not understand the product. seems they read from a script without having knowledge of contracts. this is very frustrating.

1 year ago

Reply from American Home Shield

Dear Donna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Garry

Great service and on top of things. My old washer was going out and needed fixed so they bought me a brand new one still in the box.

1 year ago

Reply from American Home Shield

Dear Garry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Alfredo Gan Raleigh, NC

Liked the way my first claim was quickly processed.Don’t like the tax on service fee (I didn’t have to pay this tax when I used another home warranty company)

1 year ago

Reply from American Home Shield

Alfredo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Chris Chapman Penn Laird, VA

The only down side is the repair and parts take several weeks to complete but that’s part of our todays problems since Covid19’

1 year ago

Reply from American Home Shield

Dear Chris, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Kila Emenegger Bothell, WA

Very VERY frustrated with most of your staff I have talked to. There is so much broken English that there is a major language barrier. With that said, no one seems to be putting my order in right and communicating to the dispatch tech companies correctly so therefore my appliance is months past due to my house! Please get more English speaking people on your team! The ones you have are lousy and they waste MY unlimited time!

1 year ago

Reply from American Home Shield

Dear Kila, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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James Wake Forest, NC

I appreciated AHS quick turnaround time from the time we reported our issue to the time a service provider could be here.

1 year ago

Reply from American Home Shield

Dear James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Linda Simmoneau Ozark, MO

This is a great company. They’re always professional and polite. Service is fast and the providers have been awesome.

1 year ago

Reply from American Home Shield

Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Laura Bower Pittsburgh, PA

I had a scheduled appointment today and no one showed up and AHS said there was nothing they could do other than schedule me another appointment 6 days out. This is unacceptable. I pay alot of money for this service and when I confirmed my appointment and had it confirmed to me several times the day before and took a day off of work for the repair.

1 year ago

Reply from American Home Shield

Dear Laura, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Jim L Wichita, KS

Quick to respond, getting more efficient month by month with allowing the ability to arrange appt with some vendors right off the bat

1 year ago

Reply from American Home Shield

Dear Jim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 10th, 2023

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Verified Customer

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Kenneth

After 38 years, I have canceled my contract with AHS. If you are considering AHS, my advice to you is to run, don't walk away! What was once a great, reliable home warranty service has morphed onto a nightmare of, with rare exception, unresponsive, poor quality contractors and, if you're actually able to reach a human, hard-to understand call center customer service agents. I will set aside the money I paid to AHS and choose people I can trust to do my home repairs.

1 year ago Edited October 10, 2023

Reply from American Home Shield

Dear Kenneth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Iona Brookfield, WI

The customer service is very poor. My premium and deductible costs increased after my first year even though I had only 2 repairs. I am aware of others who have been reimbursed with new appliances and their deductibles and premiums remain the same.

1 year ago

Reply from American Home Shield

Dear Iona, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Christine Derby, KS

AHS , is well worth having and we have had it for 15+ years and we’re glad we have had it during our time in our current home

1 year ago

Reply from American Home Shield

Christine, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Krista Okatie, SC

1) AHS can't seem to separate my two contracts for two different addresses. 2) Scheduler told me that electrician would be there between 8 and 10 as I was the first appointment of the day. Unfortunately, that was not the electrician's schedule.

1 year ago

Reply from American Home Shield

Dear Krista, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Daniela Gilbert, AZ

They are always courteous and schedule maintenance right away. I have needed recall services and they have been prompt about that.

1 year ago

Reply from American Home Shield

Daniela, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Donald Yukon, OK

I did not like the fact that you did not cover the replacement cost of my water heater. The technician’s report said it failed due to normal wear and tear. The water heater was 21 years old. I’m not very happy about that!!

1 year ago

Reply from American Home Shield

Donald, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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George Sierra Vista, AZ

Jessica clearly explained my options and process for replacing my electric oven. Received portal link and was able to choose an oven at no cost.

1 year ago

Reply from American Home Shield

George, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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SH Teo Irvine, CA

When we signed up for the AHS home warranty program, the agent mentioned that since we're getting the Shield Complete package which has the most comprehensive coverage, we are entitled to a free aircon tune-up in Spring and free heater tune-up in fall. Now that we are ready to use the heater tube-up, we were told that this offer no longer applies to us. Very disappointed that AHS did not honor us promises.

1 year ago

Reply from American Home Shield

Dear SH Teo, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Judith Arlington, TX

Has always been worthwhile. Good service. And prompt. AHS came with this house when I bought it 29 years ago. I have renewed it every year since.

1 year ago

Reply from American Home Shield

Dear Judith, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Vania Gauthreaux

Horrendous vendors, employees often hard to understand and sometimes do not try hard to get customer satisfaction—just obstructive. Have to call many times for one issue. Mostly incompetent. But they are cheaper than others

1 year ago

Reply from American Home Shield

Vania, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah Please provide your AHS contract number or property address.

Oct. 4th, 2023

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Verified Customer

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Jan Steppy Fort Worth, TX

Great company, easy to schedule service online, good contractors,etc. it’s a must if you have older appliances in your home.

1 year ago

Reply from American Home Shield

Dear Jan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Ashley

They wanted to fix the issue in the cheapest way possible for them, which included forcing me to have to pay for modifications that I did not want. Due to this issue I was out of my home for two months waiting for the problem to get fixed.

1 year ago

Reply from American Home Shield

Dear Ashley, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 27th, 2023

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Verified Customer

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Robert Palm Desert, CA

The Service Provider was prompt, courteous, and finished in no time. We are pleased with the outcomes thus far. Thank you.

1 year ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Paul Parry Billings, MT

The company that AHS used was very good. They had to order a special part then came back weeks later when it came in and installed it

1 year ago

Reply from American Home Shield

Dear Paul, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Grace Gilbert, AZ

When call for a service request, you outsource your call center. When I call the person that answers the phone has such a thick accent. I cannot understand a word they are saying.

1 year ago

Reply from American Home Shield

Grace, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

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Juanetta Wallace Brooklyn, NY

My upright refrigerator is still not working properly. The icemaker is making pyramid ice at the bottom. It will be serviced again on Thursday of next week. This makes the 4th time.

1 year ago

Reply from American Home Shield

Dear Juanetta, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Helen Boardman, OR

I was assigned a company that did not fix Samsung products. I had told AHS representative the make of my dishwasher. This delayed the repair for a week.

1 year ago

Reply from American Home Shield

Dear Helen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Tanya Denver, CO

AHS has been amazing getting both our heat pumps back up and working. The company they contract out with has been amazing too.

1 year ago

Reply from American Home Shield

Dear Tanya, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Courtney Santa Clara, CA

This is the worst company I have ever dealt with. They are so incompitant they can't even get my duplex sides straight regardless of slow I speak, how many times I call and spell it out for them. This worthless company just charged me another $100 for now reason which I will be fighting since you can't get it figured out and the customer in this situation is right.

1 year ago

Reply from American Home Shield

Dear Courtney, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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John Meridian, ID

Very satisfied with our knowledgeable service technician and AHS taking care of our unfixable microwave/oven combination.

1 year ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Asheesh DWIVEDI

Excellent customer service, value for money and peace of mind. A must for all home owners. American Home Shield Rocks!!!!

1 year ago

Reply from American Home Shield

Asheesh, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Michael Mabank, TX

US Air still has not completed the work, no matter how much I tell them I live alone and I get home every day at 6pm they text me at 1:30 letting me know they are on 5he way.well apparently it doesn’t matter how much I tell them I don’t get home till 6 they still show up while I am at work. I suppose it will not get resolved. US Air has the worst customer service of any company I have encountered.

1 year ago

Reply from American Home Shield

Dear Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 18th, 2023

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Verified Customer

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Arthur Castro Spotsylvania, VA

It’s a great company and having them is a wonderful peace of mind to have. Thank you for awesome support an American company you can trust.

1 year ago

Reply from American Home Shield

Arthur, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Robert

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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Ronald Perrin Bensalem, PA

I had two options only of either paying $1,500.00 for Freon charging that may work for long or purchase a new system for over $7,200.00. Either way I was not getting any support from AHS!

1 year ago

Reply from American Home Shield

Ronald, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

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Verified Customer

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Carlos El Paso, TX

It's been 6 weeks since my washer stopped working and AHS has yet to supply the necessary parts. Also, I had another appliance on the service call and it hasn't been fixed either because AHS does not allow one item to be repaired at a time. In other words, since 2 items are on the service ticket all parts must be in for both appliances for repairs to take place on either item. In fairness, and after repeated calls, AHS said it would refund the cost of the service call.

1 year ago

Reply from American Home Shield

Carlos, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

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Verified Customer

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Reggie King

Everything was taken care of appropriately and additional information was provided to prevent further complications with Air Conditioning equipment.

1 year ago

Reply from American Home Shield

Reggie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Eli Honolulu, HI

I've been with the company over 15 plus years. They seem to be getting better the past 2 years. Much better repair people being sent out. Company still drags its feet about broken equipment and replacement of non-functional appliances.

1 year ago

Reply from American Home Shield

Eli, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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