American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Octavia Dale Naperville, IL

They are only interested in taking your money instead of listening to the problem and providing solutions. They failed to advocate and listen to the customer instead only wanted another service fee for a job that was not fulfilled and called to their attention immediately. After four years and only three service calls, I’ cancelled my contract.

1 year ago

Reply from American Home Shield

Octavia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Rachel

Not a great start with AHS, felt like I was given the run around during my first claim. Ended up finding a contractor and paying out of pocket. Since then AHS has been fine.

1 year ago

Reply from American Home Shield

Dear Rachel, We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Dianna Statesville, NC

My stove caught on fire and within 8 days it was replaced,very thankful for everyone who took care of the problem for us!!!

1 year ago

Reply from American Home Shield

Dear Dianna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Pearl

All of my experiences where 100% professional kind fast. I love that my sister who lives in Florida introduced me to AHS.

1 year ago

Reply from American Home Shield

Pearl, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Elizabeth Bryant Perry, GA

Had to call them back a second time, the technician didn't fix the problem the first time. He returned and we weren't charged a second fee.

1 year ago

Reply from American Home Shield

Dear Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Ali Los Angeles, CA

I like the access to representatives, quick responses, respectful attitude, timeliness, and efficiency, and quality of their services

1 year ago

Reply from American Home Shield

Dear Ali, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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C. Ashworth IHPDC

Customer since 2007 and AHS continues to provide great protection and great service. "As a homeowner I can't afford to be without AHS"

1 year ago

Reply from American Home Shield

Hi C. Ashworth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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Lex Pierre Houston, TX

This company is a joke! I purchased this warranty as part of my closing package before purchasing my home. Recently ran into some AC issues and AHS didn't cover a thing! In fact, they were recommending me to pay more than the actual cost of a new AC unit. Don't even waste your time. Select a different company if purchasing a new home and you have a plethora of options as I did.

1 year ago

Reply from American Home Shield

Lex, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 6th, 2023

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Verified Customer

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Pablo Mesa, AZ

American Home Shield is a very good & reliable home warranty company, will definitely recommend it to my friends & family.

1 year ago

Reply from American Home Shield

Pablo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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MICHAEL KING Clovis, CA

We have had several appliance repairs and one replacement - they have all been successful with no hitches along the way. We are here to stay!

1 year ago

Reply from American Home Shield

Dear Michal, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Ashley Holt Prosper, TX

American Home Shield and the vendors they work with are quick to address our issue and will return if additional work is needed.

1 year ago

Reply from American Home Shield

Dear Ashley, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Derek Fort Walton Beach, FL

Company has been quick to contract services. This last one was the first time the contractor took a month to fix. Overall the contractors have been great !!!!

1 year ago

Reply from American Home Shield

Dear Derek, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Felecia

I not very help with AHS I can not give a rating. It take them two weeks to fixes my hot water heater and they are still waiting on a part for my air conditioner. I speak to a supervisor that stated she wouldn’t make this an emergency on my air conditioner part but that was not the truth. I have a special need daughter, it’s 90 degrees in my house.

1 year ago

Reply from American Home Shield

Felecia, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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lauren spires El Cajon, CA

I highly recommend AHS. The service was great! They primarily worked directly with the contractor but when I did call they answered all my questions.

1 year ago

Reply from American Home Shield

Lauren, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Mack Columbus, MS

I was charged with a service request that has not been completed. The company who was supposed to do the service request stopped answering my calls. A Customer service repersentative at AHS said she would check things out an get back with me, but that has not happened either.

1 year ago

Reply from American Home Shield

Dear Mack, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Chad

I liked the timeliness of the repairs that happened. The overall will to make sure we were pleased with the service and it was done right.

1 year ago

Reply from American Home Shield

Chad, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Cindy Midlothian, TX

It took 2 1/2 weeks in triple digit weather without an a/c for AHS and their contractor to get it together and repair our a/c unit. We called both at least 3-4 times a day and they kept point the finger at each other as the reason for the hold up. Our AHS contract was up for renewal a few weeks after our repair, and we subsequently cancelled our contract.

1 year ago

Reply from American Home Shield

Dear Cindy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Michael Anderson Las Vegas, NV

Still waiting on repair of washing machine and our laundry is piling up. It is now the fourth of July and I'm considering just buying a new one because I am getting no where with getting the guyfrom ADA repair back here. This is very frustrating. please HELP

1 year ago

Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Mary San Antonio, TX

Just recently, something was wrong with our HVAC. AHS appointed a contractor to come and assess the problem. After the contractor submitted his report to AHS recommending what needed to be done, AHS said that it wasn’t covered under the contract that we have. We have the CompleteShield contract, which we have upgraded to and paying more for. After paying them monthly payments for 7 years and this being only the 2nd service request, and the contract not covering the much needed work, I think its time to look for another home warranty company.

1 year ago

Reply from American Home Shield

Dear Mary, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Verified Customer

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Vickie Fairborn, OH

AHS is very simple use, and so convenient. I always get very polite and service people and my issues are always rectified.

1 year ago

Reply from American Home Shield

Dear Vickie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jared C East Lansing, MI

I had service performed on my home ac unit and was double charged. After contacting AHS, and thinking the issue was resolved, I received an overdue bill notice. I've had to contact the company twice to remove a double charge for one service fee. And now I'm hoping this associate spoke with actually documented the call, so I'm not charged again.

1 year ago

Reply from American Home Shield

Jared, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Noah Stevenson Atlanta, GA

I liked the amount of money that I saved through American Home Shield. The one thing I was not happy with, is the amount of time that it took to get the ac unit fixed.

1 year ago

Reply from American Home Shield

Dear Noah, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Conrad Silver Spring, MD

We submitted a work order for pump repair and after multiple phone calls to the assigned contractor and to American Home Shield we never heard from the pool contractor. Eventually, after 2-3 weeks American Home Shield reassigned the work order to Peed Pool Services, which repaired the pool pump promptly. We were deeply disappointed that we were assigned an initial contractor who was completely unresponsive.

1 year ago

Reply from American Home Shield

Conrad, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 30th, 2023

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Verified Customer

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Mindy Medford, OR

I have been a customer for many years and I have had the worst experience with this home warranty…. I had a water heater go out and I needed a new one and you told me I had to pay 1,040$ what in the world and why! Not okay for a paying customer who has paid for a home warranty for many years and when that appliance is on the list of coverage items!!!!!!

1 year ago

Reply from American Home Shield

Dear Mindy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Georgia Harrison Powder Springs, GA

When you have to replace an appliance or heating unit they give you a minimum payout. I had to have a Viking refrigerator replaced and it cost $10,000 to replace and they gave me $3,000 towards purchase. Same happened with a heating unit.

1 year ago

Reply from American Home Shield

Dear Georgia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Ann Allen, TX

I like that the services that I needed were covered. The provider was very helpful and thorough. My problems are solved.

1 year ago

Reply from American Home Shield

Ann, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Bruce Pigeon, MI

They are having a hard time to find service in my area and the ones they do complain that it takes forever to get paid. I will not renew, they are getting very expensive and cannot deliver to my area.

1 year ago

Reply from American Home Shield

Hi Bruce, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Angie Mckenzie Birmingham, AL

Loved that I don’t have to look for repair services myself, that I save money and rest assured knowing that my things will be fixed or replaced.

1 year ago

Reply from American Home Shield

Angie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Eric Fitch Littleton, CO

Called in a service request for my evaporative cooler. It’s been over two months and no response. American Home Shield is a partner with my company, Kentwood Real Estate and I am still getting no response. Good luck if you are looking for a reliable home warranty. I would not recommend AHS!

1 year ago

Reply from American Home Shield

Dear Eric, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 29th, 2023

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Verified Customer

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Alisha Alexandria, VA

Initially my service request was approved which was wonderful. Then all of a sudden it wasn't saying it was a preexisting condition because of how quickly I filed a claim. If that is the case, then this service is very mis leading and dishonest because it says you can file right away. I'm older and having someone help get service to my home was the intention should I need service, but feel as if I signed a contract to give money for nothing.

1 year ago

Reply from American Home Shield

Dear Alisha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 28th, 2023

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Verified Customer

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Mark Houston, TX

Prompt, effective service. Filed claim online on a weekend night. Received a reply a couple of days later. Repaired my dryer on initial visit.

1 year ago

Reply from American Home Shield

Mark, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Pam Lynn Manchester, TN

Easy to use and always get a fast reply and action taken. So glad I found this company it eases my mind when something happens.

1 year ago

Reply from American Home Shield

Dear Pam, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Dawn Reno, NV

okay, I wanted to wait until something good went well with this service, but you keep sending me notices to review. I was very disappointed in the service, still have a broken dryer that sounds like there are a pair of cowboy boots in it! AHS would not fix it, because it was making noise??? I live in a condo complex with neighbors & they are banging on the wall when I use it, so am trying to come up with money for a new one! We are seniors and this hit hard, so I do NOT recommend this company to anyone for any reason, and soon I will be cancelling my service.

1 year ago

Reply from American Home Shield

Dear Dawn, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 28th, 2023

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Verified Customer

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Dave

Great service when our range failed. They sent us a list of available products to choose from that matched features of our existing stove.

1 year ago

Reply from American Home Shield

Dave, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mary Wadsworth, OH

We love American Home Shield! We will stay as long as they're affordable. Love their package deals. They cover more problems within the home.

1 year ago

Reply from American Home Shield

Dear Mary, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Jesse.Reinosa.S R. Denham Springs, LA

They used to be great and the vendors they worked with were also trustworthy and reliable. They also used to promise a 48 hrs turnaround now it's more of 72 hrs turnaround and all their vendors are terrible they are rude or they are not skilled enough to get the job done in one visit. They have to leave and get parts and just give excuses. Our AC was out almost a week and my fridge was out almost 2 weeks. Don't sign up with them. Not worth the hustle. And their support team is non-existent.

1 year ago

Reply from American Home Shield

Dear Jesse, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 28th, 2023

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Verified Customer

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Gary Haltom City, TX

The monthly price keeps going up. I just had it increase again so right now I am not very happy with American Home Shield. I have already started shopping around for another company with better rates.

1 year ago

Reply from American Home Shield

Gary, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Terri San Diego, CA

My first two experiences were not favorable because of the time it took to make the repairs (5-6 years ago). Since that time the service has been exemplary.

1 year ago

Reply from American Home Shield

Terri, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 26th, 2023

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Verified Customer

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Kim Copeland

1 year ago

Reply from American Home Shield

Hi Kim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Noel Prado Lafayette, CA

1 year ago

Reply from American Home Shield

Noel, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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jonica gaskill La Plata, MD

I love the ease of accessing services on the web. I love the value of the coverage. I also love the home maintenance tips.

1 year ago

Reply from American Home Shield

Jonica, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Orlando Hammonds Grayson, GA

Each interaction with AHS has been pleasant. Professional knowledgeable staff, prompt response, and effective solutions to my issues.

1 year ago

Reply from American Home Shield

Dear Orlando, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Wanda Laine Seattle, WA

Pretty simple to work with. They have come through on everything they said they would. Great to have them available when things go bad.

1 year ago

Reply from American Home Shield

Dear Wanda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Clara Brentwood, CA

It was an amazing experience. The appointment was made right away and the company that was chosen was prompt and professional

1 year ago

Reply from American Home Shield

Dear Ciara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Laura Rocky Mount, NC

Very responsive to requests for service. So far all the companies I have worked with have been helpful and solved my issues.

1 year ago

Reply from American Home Shield

Laura, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Anthony

It is fairly easy to get through to someone who can address my problems. The only difficulty is lack of service repair companies in my rural area.

1 year ago

Reply from American Home Shield

Dear Anthony, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Tracie M Mililani Town, HI

AHS is easy to work with. I’m able to easily submit service requests. If there is an issue, they take care of it quickly.

1 year ago

Reply from American Home Shield

Dear Tracie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Amber Vancouver, WA

I liked the fast prompt service of getting a provider selected to come to my house although they assessed the situation and haven’t heard from them in a week.

1 year ago

Reply from American Home Shield

Dear Amber, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Linda Golden, CO

Easy to make an appointment for service. Repair on old equipment approved. Service technicians that were sent out knew what they were doing.

1 year ago

Reply from American Home Shield

Dear Linda, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Angela Peoria, IL

I have used American Home Shield for 5 years and have been satisfied with their service. The only negative thing is that I wish they had more local plumbers to choose from.

1 year ago

Reply from American Home Shield

Dear Angela, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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