American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Eric

Repair person that was sent out did not fix the problem with the AC unit. Now I will have to schedule and pay for another visit to get him to fix it properly!

5 months ago

Reply from American Home Shield

Hello Eric,
Thank you for contacting us regarding the repair of your AC unit not being completed. We understand you created another work order to fix the AC unit. if you are still having issues after that visit please reach out to AHS customer service department at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,

Timari H.

American home shield

Jun. 30th, 2025

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Verified Customer

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Mark

When they provide cover the people they send get stuff fixed. But…denies coverage for issues a new homeowner could not have known about.

5 months ago

Reply from American Home Shield

Hello Mark,

Thank you for reaching out and letting us know about your experience. If you are still needing assistance on claim please contact American home shield customer service line at 800.776.4663. Please contact that phone number and the customer service agent will verify you and provide you with all the information you need regarding claim . Thank you for choosing to use American home shield. Have the best day. If you need best company again please reach out to us using our email address, which is bestco@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jun. 12th, 2025

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Verified Customer

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Robbie

Fast efficient service. Every contractor they sent my way are quality and caring.

8 months ago

Reply from American Home Shield

Hi Robbie, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Mar. 24th, 2025

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Nini

American Home Shield has been a remarkable source of affordable domestic assurance for my family. They kept it from becoming truly expensive. They constantly ensure that everything I request is taken care of. I would without a doubt recommend them because every time I call, they pick a company to come out, and they call me back within an hour, give me a call, and let me know what time they can come, which is awesome. They consistently call me right away absent and let me know exactly when they'll be out of the office. The majority of those who were chosen were genuinely excellent at what they did. They were professionals who put on their booties recently.

2 years ago Edited July 21, 2023

Reply from American Home Shield

Dear Nini, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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DIY Guy Cathedral City, CA

I received this warranty policy in connection with a home purchase. Being an older home I didn't know what problems lurked. Fortunately I did because I had a number of minor plumbing and electrical issues. The deductible for each repair was only $75.00 , which is $10 or more less than the competition. Since there was an occasion when the problem was not resolved, I didn't have to pay any additional fees. I saved a considerable amount of money and hassle thanks to this policy. The company was highly responsive. They were very helpful when I needed assistance, and contacting a real person was very easy. Their online site was easy to navigate. The technicians were of adequate competence and service was good. The company seemed interested in my satisfaction. However, apparently they lost money on me, so they were not willing to offer me a new policy when the first one terminated after a year.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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James Woods Lakeland, FL

I never knew there were so many home protection companies. I chose American Home Shield many years ago and are very happy with them. I have had many claims as the years wet by and each and every time they were very quick to respond and fix any problem to my satisfaction. They fix or replaced our washing machine, stove, refrigerator, air conditioner many times and many other things. When ever I called they had service people over the next day to repair or replace the problem. Every time I called in they always asked if there is anything else that needs repair. They replaced many items because they were beyond repair without any argument. There are many choices for home repair, but there is only one AMERICAN HOME SHIELD. I'm very lucky I selected them to start off with. I have no desire to switch because nobody could possibly give me better service. If you try American Home Shield you will see yourself why I will not chance changing to another company. When you are 100% satisfied with a companies services why change!!! I hope you are smart enough to try them first, as I did.

3 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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David Smith WA

Have used American Home Shield for two different houses. First house in Stockton. Had to make a call when my AC was not working. Hard to test that in the winter. It took a week to get a tech to come service it but that was faster then if I tried myself because I did call around and check. A heatwave does that. So no issues on that. I had it for the second house I purchased and currently live in. Used it twice in 18 months. The first time for a burner on my stove that failed and the second time for a light in the kitchen controlled by two different wall switches. The tech was good. No issues.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your American Home Shield service experience.

Aug. 1st, 2022

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lozeerose San Antonio, TX

AHS adds plenty of value for their service. For example, their max coverage is less than their service fee, at around $68 per month, has given me great piece of mind. Like many homeowners who've bought existing homes recently, the appliances that are left behind, including HVAC, electrical, plumbing, etc., tend to be in good working order and usually of a decent look, so we keep them around. The issue with doing that is that the warranties on those items are typically expired when you close, so unless you have some funds in the bank for a costly repair and/or replacement, AHS covers you. Not only is their coverage fair and comprehensive, but I've also submitted a couple of claims in the past 4 years and the caliber of the contractors has been great. Moreover, AHS has improved their website's UI and features so that with some claims, you can choose your preferred contractor based on customer reviews and such. This feature has been invaluable to me and has caused me to continue purchasing coverage from AHS and even become a customer of those contractors when in need of non-claim services.

3 years ago Edited January 14, 2022

Reply from American Home Shield

Hi Lozeerose,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 14th, 2022

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Robert Rootes Bestselling Author Fredericksburg, VA

Some people don't know about Home Warranty coverage. I didn't know about it until a few years ago when money got tight and everything needed to stay on budget. One thing people overlook is the need to keep their appliances in good working order. Just when you don't need an added expense, your refrigerator or over or washing machine will breakdown. Repairs sometimes cost more than buying a new appliance. Unlike homeowner insurance, home warranties will give you incentive for covering the cost of necessary home items. Homeowner insurance coverage handles natural disasters and fire, theft. But sometimes the refrigerator breaks down and you can't afford to buy a new one. This is where the home warranty comes in. I did a lot of looking in my state and found American Home Shield that can fit anyone's budget to make you're not going to be without something you desperately need in your home.

3 years ago

Reply from American Home Shield

Hi Robert. We are so excited to read you review. It makes us very happy to know you see the value in having American Home Shield as a home warranty company. We can't wait to provide you with great service whenever you need to use your coverage. Thank you for trusting AHS.

Dec. 15th, 2021

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JJ Jenkins CO

We have had policies with this company for multiple homes that we have lived in. We have also had policies with them for homes and apartments that we used as rentals. They have been easy to communicate and they have covered things that have broken like hearing and air conditioning systems. They are quick to come out and inspect problems and quick to get things fixed. We are very satisfied as customers of their company. As long as you make the recommended cleaning and inspections and keep service records, you will be spared from major expenses to have them fixed when they break or stop working properly.

3 years ago

Reply from American Home Shield

Hi JJ. Thank you so much for taking time to let us know about your experiences with AHS. We are very happy to know that you have found the value in the coverage we offer. We look forward to providing you with great service for many more years to come.

Dec. 15th, 2021

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Linda

Just opened account and first thing I got a human person not a recording. Getting the warranty was easy and Alex was very helpful 👌

5 months ago

Reply from American Home Shield

Hello Linda, We appreciate you taking the time to let us know about the your AHS experience. We are glad you are apart of AHS. Thank you for choosing AHS as your home warranty provider. We are glad Alex was able to assist you. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Gloria

They are a very great company .Once I call in my claim there was a service team here the next business day kudos too American Home Shield

5 months ago

Reply from American Home Shield

Hello Gloria,

Thank you for reaching out to us to let us know how great AHS is in terms of the service provided. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

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Anna Israel

I have had American Home Shield for several years. Recently, my air conditioner went out. It was my understanding that they would repair or replace anything that went wrong with the covered appliance after I paid the $100 fee to the repairman. I am writing this review to warn future customers; THEY DO NOT. I was told that I had to pay $1150 to patch up an old unit that needed to be replaced, and they would pay for part of the repair. They did send me a check for the portion that they said they covered $860.

5 months ago

Reply from American Home Shield

Hello Anna Israel,

We hope all is well. Thank you for taking the time to share your experience with AHS. We understand your AC unit was not working and you thought the unit was going to be replaced instead or repaired. We understand you received a check from AHS to completed the job. If you are still experiencing issue with he AC unit please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,

Timari H.

American Home Shield

Jun. 20th, 2025

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Verified Customer

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Steven

Peace of mind knowing that if something goes wrong all I have to do is call AHS and it will be taken care of.

8 months ago

Reply from American Home Shield

Hi Steven, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Mar. 6th, 2025

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Verified Customer

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Daniel

The repair person was friendly and went above and beyond fixing the problem. I’ll be a customer for life!

9 months ago

Reply from American Home Shield

That's exactly what we like to hear. Thank you so much for sharing your warranty experience. Have a good day.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Maribeth

Will it renew this after expiration from home purchase. Trying to get a dishwasher fixed and have had four different calls and I still do not have a. Working dishwasher. For the amount of money they paid for parts and labor it would have been cheaper to replace the dishwasher!!!! Don’t waste your money!

9 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Rajesh

The garbage disposer I received (American Standard) was not the exact replacement and not sure how reliable it is. It looked very cheap.

9 months ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 21st, 2025

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Verified Customer

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Dawn

I like that when something goes awry in my home I always have a backup plan with American Homeshield

9 months ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Don Howell

Have never had a problem with AHS. They are very cooperative and get my problems resolved in a timely manner.

9 months ago

Reply from American Home Shield

I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Darryl

They completed my repairs in a timely and efficient manner. Techs were very professional and accommodating.

9 months ago

Reply from American Home Shield

Hi Darryl,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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Sonia

Some contractors are not prompt in handling their assignments. As a result it reflects badly on AHS.

10 months ago

Reply from American Home Shield

Thanks Sonia. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Feb. 5th, 2025

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Verified Customer

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Vicki Ejibe

I loved the ease of the booking and most of all the fast and efficient way the workmen did their job.

10 months ago

Reply from American Home Shield

Dear Vicki,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Mitchell

We have been with AHS for over 20 years. For the most part we’ve been satisfied. One incident that wasn’t satisfactory was with our refrigerator.

10 months ago

Reply from American Home Shield

Hi Mitchell,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 30th, 2025

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Verified Customer

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Karl

The technician came over and really didn't diagnose any issues. Saw it was working and left. So now if the problem occurs again I will have to Pay the deductible again

10 months ago

Reply from American Home Shield

Hi Karl,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Nancy

There are way too many emails and texts reminding of the appointment and I don't like the 9 hour window for their arrival time.

10 months ago

Reply from American Home Shield

Thanks Nancy. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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DEVON

I’ve cancelled my membership 3 times and they keep charging. Talked to multiple people from the company that said they would review the conversations where they claimed I agreed to something that I did not. No return phone calls. Customer service is trash.

10 months ago

Reply from American Home Shield

Hi Devon, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Jennifer

In the past year, every time I put in a service request, the assigned provider does not contact me. Last time, I ended up cancelling the request and paying out of pocket for service after 3 weeks. This time, the same thing is happening. We have almost a month out, and I still have a leaking pipe!

10 months ago

Reply from American Home Shield

Hi Jennifer, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Lemaya

Easy to schedule service! Got an appointment in a decent amount of time and with friendly technician.

10 months ago

Reply from American Home Shield

Hi Lemaya, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Larry

Very pleased so far with the service response and technicians that were sent to do the repairs. Thank you.

10 months ago

Reply from American Home Shield

Hi Larry, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Pamela

I had my refrigerator serviced within 2 days of putting in a request. Very prompt and courteous service.

10 months ago

Reply from American Home Shield

Hi Pamela, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Carolina

I am not very happy with ty the outcome of my previous report of my microwave. I have paid $100 numerous times for the repeated issue. I was lead to believe if it can't be fixed by AHS, it will be replaced. My microwave is still not working and AHS has decided not to fix it. What service is that! Very unhappy customer!

11 months ago

Reply from American Home Shield

Hi Carolina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 17th, 2024

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Verified Customer

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Dona

The company is very responsive. They act quickly to find the appropriate tradesman to handle your situation.

11 months ago

Reply from American Home Shield

Hi Dona, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 12th, 2024

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Verified Customer

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Denise

It was a great experience. It hasn't never been anything but great in the 30 years I have been a customer

11 months ago

Reply from American Home Shield

Hi Denise, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Ruth

The project was not completely covered and no detail or explanation was given without my prodding AHS and the plumber. Also, the work was not been inspected yet.

1 month ago

Reply from American Home Shield

Thank you, Ruth! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Regarding details of what was not covered you should have received email of the non-covered items because you would have had to accept the non-covered cost before the company would receive with any covered repairs. Please contact us at (888) 429-8247 with any additional concerns. American Home Shield.

Nov. 6th, 2025

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Emmanuel

Lone star appliance repair in Virginia did a great job. The problem was Choice Home Warranty. They took the $100 deductible from me, and scheduled a tech with a time and date to come to my house. I get an email from choice saying my appointment is confirmed. A few hours later I get another email saying the appointment is cancelled. I couldn't get in contact with anyone with choice to find out what was going on. Four days passes and I get a random text from a service technician from another company saying he'd be to my place tomorrow. That's great but there was zero communication from choice.

6 months ago

Reply from American Home Shield

Emmanuel, Thank you for reaching out to best company to let us know about your experience with Choice home warranty. You feedback is valued and appreciate. We understand you had an issue with Choice home warranty communicating the scheduled appointment and its changes to the schedule. The communication was not done efficiently. We will pass on the feedback you have given us to help Choice home warranty better their service. Also e are glad to hear that Loan star appliance repair did a great job, we will pass along that feedback as well. Thank you taking the time to let us know about your experiences.

Best regards,

Timari H.
American home shield

May. 30th, 2025

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Melisa Morris

Complete dismissal of how unsafe this was for my family has left me feeling unheard, unprotected, and questioning the value of the service I’ve paid into for years. I initially contacted AHS at the end of March about a failed AC unit. I live in FL, where temperatures in March already reach into the mid-80s. I have proof that my home’s interior temperature climbed to 86°F, despite running every fan available. This isn’t simply uncomfortable—it’s dangerous, especially for children. In fact, my child began experiencing headaches and nosebleeds as a direct result of the heat. When I reach out the messaging minimized this reality, suggesting it only becomes unsafe in “extreme temperatures.” That response was not only inaccurate, but dismissive of the clear health risks we were facing. The “solutions” I was given were either: 1. Pay for an upgrade out of pocket, or 2. Source and pay an outside HVAC company to attempt the repair—if they could even locate the backordered part (both tech and Geri told me there was a strong possibility they would not). In that case, I would only be given $600. Waiting 90 days in Florida heat was never a viable or safe option, yet that’s what your company suggested. What exactly were we supposed to do in the meantime—continue subjecting ourselves to unhealthy and unsafe living conditions? It is absolutely unacceptable to place your customers in that position. Because the part was unavailable and no timely repair was possible, your obligation under the contract was to provide a replacement. Instead, I was left with no choice but to act on my own, spending $3,494 to ensure the health and safety of my family. The $125 offered to me is not only insufficient—it adds insult to injury given the seriousness of what we endured. I’m not just disappointed. I feel abandoned by a company that promised to protect my home and stand behind its coverage. I have been a loyal customer for years. I never imagined I’d be left alone in a situation that jeopardized my family’s health. I will continue to escalate this matter until it is addressed appropriately and fairly.

6 months ago

Reply from American Home Shield

Hello Melisa, Thank you for taking the time to share your experience with American Home Shield and your claim experience. We under stand The importance of having the AC unit in working condition. We also understand the need to feel heard and safe. We have notated your experience on your account for AHS to see. We see the blower motor was seized and the condenser coil was leaking. AHS was able to repair the unit. You were offered and upgrade as an option to get a new AC unit. We see the $600 was given to you as a concession to fix the issue. We are here to help you please let us know if you have you are still having issues with your system.

Best regards,

Timari H.

American home shield

May. 30th, 2025

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T M

Extremely Disappointed with Service - A Health Hazard for My Family I am beyond frustrated with the way my case has been handled by this company. Our AC broke down on March 25, and the compressor needs to be replaced. Despite repeated calls to customer service, we have received no clear answers or urgency. I explained multiple times that we have a baby in the house and the indoor temperature is reaching 83°F, making it unbearable and unsafe. On March 28, we were told that the necessary parts would not arrive until April 8—over two weeks from the date of the breakdown. This is completely unacceptable! Living in Las Vegas, the extreme heat is a serious health concern, and I’m deeply worried about the well-being of my baby, who could be at risk of serious health issues. Yet, all we’ve been told is to "wait." The lack of urgency or even basic concern for our safety is incredibly disappointing. This is not the service I signed up for, and I will not be renewing my contract. I strongly advise others to think twice before signing up with this company. If you value your family’s safety and well-being, look elsewhere.

8 months ago

Reply from American Home Shield

Hi T M, I understand your frustration regarding the air conditioner parts delay and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Apr. 2nd, 2025

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Verified Customer

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Marivi

Customer service are prompt in taking the call, accomodating and follow up. The contractors are prompt and nice when asking question about the issue.

1 year ago

Reply from American Home Shield

Hi Marivi, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Frederick

Great so far! I was a previous customer but never had use for it. Now in a new home and it has already been a great benefit.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Deborah

When I was deciding on subscribing with AHS the sales representative told me that AHS removers the AC unit off the roof. Then after subscribing I was told that AHS DOES NOT REMOVE the old AC off the roof. THEY LIED in order to get a new subscription!

1 year ago

Reply from American Home Shield

Hi Deborah, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Tammy

Very unhappy. They keep sending out HVAC companies with very poor reviews. When I called concerned and spoke with Elise she refused to assign another company. I do plan on dropping this company as this has been a nightmare. We have gone 3 weeks with no ac. I requested that their quality assurance team do their job and look into these companies they are contracting. The company I’m being forced to deal with has multiple one star reviews and the reviews even spoke negatively about AHS. Something has to change or they will go out of business.

1 year ago

Reply from American Home Shield

Hi Tammy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Brian

excellent communication and service, they kept me up-to-date on progress of repair. Thank you very much for all of your help.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Melinda

The coverage for plumbing is awful. I paid you $125 to call your plumber , and because my home (and the several hundred homes in my community) have the plumbing access vent on the roof, the work was not covered. I ended up paying the entire service plus your fee, out of pocket. I'm guessing this won't be the last time I feel ripped off.

1 year ago

Reply from American Home Shield

Hi Melinda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Verified Customer

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Leonard

Excellent and fast service. Great customer experience, very professional, I would recement any of my friends and family.

1 year ago

Reply from American Home Shield

Dear Leonard,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Alexander

Knowing that I can just call AHS whenever I have problems with any of my appliances or electronics. It will get replaced or repaired

1 year ago

Reply from American Home Shield

Hi Alexander, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Dramane

The company does not covered anything’s. The experience I had with American home Shield,. Each time I had a service request, I had to pay a lot of money out of pocket. You do your monthly payment and when you request a service. You have to pay $125 upfront and when the technician comes out. They tell you, the company is not covering this and not covering that. You will end paying money out of pocket.

1 year ago

Reply from American Home Shield

Dear Dramane, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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GM

Great service, easy to get in contact with company and the businesses associated have been spot on regardless of their online reviews.

1 year ago

Reply from American Home Shield

Thanks GM. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Mark

Love it pay a one time fee for whatever is wrong . Anywhere else diagnostics fee then another fee for so.ething else . Gives me piece of mind

1 year ago

Reply from American Home Shield

Thanks Mark. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Nancy

I feel like I’m being over charged to fix my garage. I had no clue I had to come up with so much money to have it fixed. Because I was having to come with so much money, I decided to do a cash out, believing I would get the amount AHS was going to pay, which was $400.00, but all youre giving me is $92.00. This is ridiculous. So I am going to have to continue to use AHS to fix my garage and pay $500, that isn't in my budget, at all. I’m very disappointed with your company.

1 year ago

Reply from American Home Shield

Hi Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Anthony Wham

Excellent customer service. Top shelf user experience. Functionality and ease of us of customer web page is bestin class.

1 year ago

Reply from American Home Shield

Hi Anthony, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

American Home Shield Reviews