American Home Shield: Read 34,899 User Reviews From Real Homeowners

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James Woods Lakeland, FL

I never knew there were so many home protection companies. I chose American Home Shield many years ago and are very happy with them. I have had many claims as the years wet by and each and every time they were very quick to respond and fix any problem to my satisfaction. They fix or replaced our washing machine, stove, refrigerator, air conditioner many times and many other things. When ever I called they had service people over the next day to repair or replace the problem. Every time I called in they always asked if there is anything else that needs repair. They replaced many items because they were beyond repair without any argument. There are many choices for home repair, but there is only one AMERICAN HOME SHIELD. I'm very lucky I selected them to start off with. I have no desire to switch because nobody could possibly give me better service. If you try American Home Shield you will see yourself why I will not chance changing to another company. When you are 100% satisfied with a companies services why change!!! I hope you are smart enough to try them first, as I did.

3 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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David Smith WA

Have used American Home Shield for two different houses. First house in Stockton. Had to make a call when my AC was not working. Hard to test that in the winter. It took a week to get a tech to come service it but that was faster then if I tried myself because I did call around and check. A heatwave does that. So no issues on that. I had it for the second house I purchased and currently live in. Used it twice in 18 months. The first time for a burner on my stove that failed and the second time for a light in the kitchen controlled by two different wall switches. The tech was good. No issues.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your American Home Shield service experience.

Aug. 1st, 2022

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lozeerose San Antonio, TX

AHS adds plenty of value for their service. For example, their max coverage is less than their service fee, at around $68 per month, has given me great piece of mind. Like many homeowners who've bought existing homes recently, the appliances that are left behind, including HVAC, electrical, plumbing, etc., tend to be in good working order and usually of a decent look, so we keep them around. The issue with doing that is that the warranties on those items are typically expired when you close, so unless you have some funds in the bank for a costly repair and/or replacement, AHS covers you. Not only is their coverage fair and comprehensive, but I've also submitted a couple of claims in the past 4 years and the caliber of the contractors has been great. Moreover, AHS has improved their website's UI and features so that with some claims, you can choose your preferred contractor based on customer reviews and such. This feature has been invaluable to me and has caused me to continue purchasing coverage from AHS and even become a customer of those contractors when in need of non-claim services.

4 years ago Edited January 14, 2022

Reply from American Home Shield

Hi Lozeerose,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 14th, 2022

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Robert Rootes Bestselling Author Fredericksburg, VA

Some people don't know about Home Warranty coverage. I didn't know about it until a few years ago when money got tight and everything needed to stay on budget. One thing people overlook is the need to keep their appliances in good working order. Just when you don't need an added expense, your refrigerator or over or washing machine will breakdown. Repairs sometimes cost more than buying a new appliance. Unlike homeowner insurance, home warranties will give you incentive for covering the cost of necessary home items. Homeowner insurance coverage handles natural disasters and fire, theft. But sometimes the refrigerator breaks down and you can't afford to buy a new one. This is where the home warranty comes in. I did a lot of looking in my state and found American Home Shield that can fit anyone's budget to make you're not going to be without something you desperately need in your home.

4 years ago

Reply from American Home Shield

Hi Robert. We are so excited to read you review. It makes us very happy to know you see the value in having American Home Shield as a home warranty company. We can't wait to provide you with great service whenever you need to use your coverage. Thank you for trusting AHS.

Dec. 15th, 2021

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JJ Jenkins CO

We have had policies with this company for multiple homes that we have lived in. We have also had policies with them for homes and apartments that we used as rentals. They have been easy to communicate and they have covered things that have broken like hearing and air conditioning systems. They are quick to come out and inspect problems and quick to get things fixed. We are very satisfied as customers of their company. As long as you make the recommended cleaning and inspections and keep service records, you will be spared from major expenses to have them fixed when they break or stop working properly.

4 years ago

Reply from American Home Shield

Hi JJ. Thank you so much for taking time to let us know about your experiences with AHS. We are very happy to know that you have found the value in the coverage we offer. We look forward to providing you with great service for many more years to come.

Dec. 15th, 2021

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Clair

Nothing the man was very professional tell me what you need it I went and got it he cleaned his messed up put everything back together and it worked

5 months ago

Reply from American Home Shield

Hello Clair,

Thank you for reaching out to us. We appreciate you taking the time to let us know you ad a positive experience with AHS. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 29th, 2025

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Verified Customer

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Steven

Peace of mind knowing that if something goes wrong all I have to do is call AHS and it will be taken care of.

11 months ago

Reply from American Home Shield

Hi Steven, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Mar. 6th, 2025

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Verified Customer

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Daniel

The repair person was friendly and went above and beyond fixing the problem. I’ll be a customer for life!

11 months ago

Reply from American Home Shield

That's exactly what we like to hear. Thank you so much for sharing your warranty experience. Have a good day.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Maribeth

Will it renew this after expiration from home purchase. Trying to get a dishwasher fixed and have had four different calls and I still do not have a. Working dishwasher. For the amount of money they paid for parts and labor it would have been cheaper to replace the dishwasher!!!! Don’t waste your money!

11 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Rajesh

The garbage disposer I received (American Standard) was not the exact replacement and not sure how reliable it is. It looked very cheap.

11 months ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 21st, 2025

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Verified Customer

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Dawn

I like that when something goes awry in my home I always have a backup plan with American Homeshield

11 months ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Don Howell

Have never had a problem with AHS. They are very cooperative and get my problems resolved in a timely manner.

11 months ago

Reply from American Home Shield

I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Barbara Ryan

We have had american homeshield for many years and they have progressively gotten worse and worse. They can’t keep good repair companies, they send subpar companies who sometimes don’t even show up. They never want to do a full repair just a bandaid. You can NEVER get anyone on the phone who can actually help. It can take months before they get it taken care of. We have been waiting since May ‘25 for them to fix our pool pump, 2 vendors were assigned both flaked out and didn’t show. Because they could not find us a tech AHS gave us the option to get our own licensed pool repair company , which had to get the ok from AHS before we could use them, they came out diagnosed the issues now AHS wants to send another tech for a 2nd opinion ??? It’s now Aug. ‘25. Their customer service is non existent please take heed and find another warranty company. They absolutely do not care about their customers. We’re done!!

6 months ago

Reply from American Home Shield

Hello Barbara Ryan,

Thank you for taking the time to reach out to us and let us know of your experience. We understand you are having an ongoing issue. If you still need assistance please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 11th, 2025

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Michael Garelli

Our refrigerator has been broken since July 7, 2025 we notified American home Shield on that date. It is now July 23, 2025 and we are still living with no refrigerator. The local people have ordered a part and Fed Ex sent the part to the wrong address, and we still haven't got our refrigerator workin g. Two weeks without a working refrigerator is inexcusable. We are senior citizens we have several medications that we can't keep cold.

6 months ago

Reply from American Home Shield

Hello Michael,
Thank you for sharing your feedback. We truly apologize for the continued delay in servicing your refrigerator, especially knowing how essential it is to your daily routine. A service specialist will be reaching out to follow up and help work toward a resolution as soon as possible.

Best regards,
Victoria M.

Jul. 29th, 2025

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Ramona

We have a contract with this supposedly great company. What a joke!! They stall and if you actually want something repaired you have to be the one to follow through! If an inept, rude, dirty repairman comes to your home they don't care. You can be without a fully functional appliance, even a refrigerator for weeks, and they don't care at all. They can transfer you to anyone but no power to transfer you to a truly qualified company. If you have a problem or complaint they will just blow you off or keep transfering you to people who do nothing at all. I would never have believed how they treat customers as badly as they do. If I could give you minus 5 I would!

7 months ago

Reply from American Home Shield

Hello Ramona,

Thank you for reaching out and sharing your experience with us regarding AHS. If you are still having issue please please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,

Timari H.

American Home Shield

Jun. 24th, 2025

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Carolanne Florkowski

We had been with American Home Shield for over a year. Our refrigerator stopped working on May 16th, 2025. we called AHS on the 17th and they sent a technician who was scheduled to come on the 20th. he showed up outside of the three hour window we had to take time off to be there for and then he said the compressor was bad and that he wouldn't repair it -it wasn't worth his time. American Home Shield then sent a second company who never showed up at all. Finally on May 23rd they were supposed to come to diagnose the fridge(again) they were also late and called to say there was traffic. We told them the tech before and they said they would put in for the compressor and updated software. The parts would take a week and be shipped to me. The parts came and we had to wait another few days to get an appointment. the company then called during the time they were scheduled to show up and said they didn't have the tools they needed and would have to reschedule (another week....) They finally came and had to come back 4 times but were unable to fix the fridge. They put in for a replacement. American Home Shield made us wait another week until June 20th at 5:25 to say that they granted the replacement but were only giving us $643 of the $2000 they were supposed to give us because we had to pay all the previous technicians. We filed with BBB and are going to make a point of communication how unresponsive they were throughout the whole process. When you try to call American Home Shield you get someone who barely speaks english and can never help you. 36 days without a refrigerator - good thing we had home insurance to cover the cost of expensive repairs/replacement...I am so disappointed in American Home Shield and I hope no one else chooses to use their service.

7 months ago

Reply from American Home Shield

Hello Carolanne Florkowski,

Thank you for reaching out to us regarding the refrigerator claim. We appreciate you taking the time to contact us regarding the experience. We are glad you received the new refrigerator. We do apologize for the time it took to happen. If you need us for anything please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,

Timari H.

Jun. 25th, 2025

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Emmanuel

Lone star appliance repair in Virginia did a great job. The problem was Choice Home Warranty. They took the $100 deductible from me, and scheduled a tech with a time and date to come to my house. I get an email from choice saying my appointment is confirmed. A few hours later I get another email saying the appointment is cancelled. I couldn't get in contact with anyone with choice to find out what was going on. Four days passes and I get a random text from a service technician from another company saying he'd be to my place tomorrow. That's great but there was zero communication from choice.

8 months ago

Reply from American Home Shield

Emmanuel, Thank you for reaching out to best company to let us know about your experience with Choice home warranty. You feedback is valued and appreciate. We understand you had an issue with Choice home warranty communicating the scheduled appointment and its changes to the schedule. The communication was not done efficiently. We will pass on the feedback you have given us to help Choice home warranty better their service. Also e are glad to hear that Loan star appliance repair did a great job, we will pass along that feedback as well. Thank you taking the time to let us know about your experiences.

Best regards,

Timari H.
American home shield

May. 30th, 2025

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Melisa Morris

Complete dismissal of how unsafe this was for my family has left me feeling unheard, unprotected, and questioning the value of the service I’ve paid into for years. I initially contacted AHS at the end of March about a failed AC unit. I live in FL, where temperatures in March already reach into the mid-80s. I have proof that my home’s interior temperature climbed to 86°F, despite running every fan available. This isn’t simply uncomfortable—it’s dangerous, especially for children. In fact, my child began experiencing headaches and nosebleeds as a direct result of the heat. When I reach out the messaging minimized this reality, suggesting it only becomes unsafe in “extreme temperatures.” That response was not only inaccurate, but dismissive of the clear health risks we were facing. The “solutions” I was given were either: 1. Pay for an upgrade out of pocket, or 2. Source and pay an outside HVAC company to attempt the repair—if they could even locate the backordered part (both tech and Geri told me there was a strong possibility they would not). In that case, I would only be given $600. Waiting 90 days in Florida heat was never a viable or safe option, yet that’s what your company suggested. What exactly were we supposed to do in the meantime—continue subjecting ourselves to unhealthy and unsafe living conditions? It is absolutely unacceptable to place your customers in that position. Because the part was unavailable and no timely repair was possible, your obligation under the contract was to provide a replacement. Instead, I was left with no choice but to act on my own, spending $3,494 to ensure the health and safety of my family. The $125 offered to me is not only insufficient—it adds insult to injury given the seriousness of what we endured. I’m not just disappointed. I feel abandoned by a company that promised to protect my home and stand behind its coverage. I have been a loyal customer for years. I never imagined I’d be left alone in a situation that jeopardized my family’s health. I will continue to escalate this matter until it is addressed appropriately and fairly.

8 months ago

Reply from American Home Shield

Hello Melisa, Thank you for taking the time to share your experience with American Home Shield and your claim experience. We under stand The importance of having the AC unit in working condition. We also understand the need to feel heard and safe. We have notated your experience on your account for AHS to see. We see the blower motor was seized and the condenser coil was leaking. AHS was able to repair the unit. You were offered and upgrade as an option to get a new AC unit. We see the $600 was given to you as a concession to fix the issue. We are here to help you please let us know if you have you are still having issues with your system.

Best regards,

Timari H.

American home shield

May. 30th, 2025

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Verified Customer

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Erik

There's a lot of stuff that you don't cover that you should, especially considering I have to pay such a high price just to schedule a service call and the ever-increasing monthly fees.

1 year ago

Reply from American Home Shield

Hi Erik, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Barak

Qualified technicians that fix it right the first time and arrive within the stated window. Schedulers are very accommodating to my availability.

1 year ago

Reply from American Home Shield

Thanks Barak, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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Barbara

The fact that the service providers are so far away from me ( sometimes in another State) is annoying! Other than that the services have always been sati.

1 year ago

Reply from American Home Shield

Dear Barbara,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Jan. 17th, 2025

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Verified Customer

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Georgina

Techs were through and were quick. They explained everything they worked on and what they fixed. Super friendly and happy with service provided

1 year ago

Reply from American Home Shield

Hi, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Not happy customer!

My dishwasher and dryer seem to be getting no power; both went out the same day. I reached out to AHS to get the issue resolved. I paid the $100 to get an electrician to come out with hesitation that it was electrical. It was NOT! Now I have to pay an additional $100 to get an appliance repair person to come to my home to hopefully solve the issue without a big problem.

1 year ago Edited January 13, 2025

Reply from American Home Shield

Hi , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Linda

They make potentially expensive repairs and maintenance affordable. And the companies they send to you have always been excellent.

1 year ago

Reply from American Home Shield

Hi Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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Verified Customer

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La Ronda Lott

I love American home shield. I never have issues when I go to use my services. The staff is always professional and listen to your needs.

1 year ago

Reply from American Home Shield

Hi LaRonda, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Richard

Had my hot water heater go out on 12/20/24 it is now Jan 2 and still no hot water heater call customer service again today person was clueless try to say plumber was holding it up spoke with plumber before I call American home they were still waiting for American to tell them were to pick it up anytime pluming has try several times to get info for heater and tracking number if I didn’t have American home shield I would go to home depot or Lowe’s and had it fix in one day twelve days is unacceptable

1 year ago

Reply from American Home Shield

Hi Richard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Steven

It was a pretty simple fix, but I knew that it would be taken care of, so I had no hesitation in contacting American home shield…

1 year ago

Reply from American Home Shield

Hi Steven, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Cynthia

They don’t know their vendors and they don’t care. I recently had a plumbing issue and the company they sent over suggested many repairs that were not required. It was a plugged pipe and they denied the claim. The company they hired said the clog was over 100 feet and they don’t cover over 50. 100 feet would put the pipe in the middle of the street…the clog was under 25’ but they didn’t want to listen to myself or my husband and we aren’t “certified” plumbers. Guess what, we may not be BUT We can read a tape measure.

1 year ago

Reply from American Home Shield

Hi Cynthia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Reena

Very easy to work with. Had several claims and all were handled quickly and covered. Glad I have AHS... saved me lots of money.

1 year ago

Reply from American Home Shield

Hi Reena, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Pamela

There was never any argument the gentleman that they contracted came out, made the request for the repairs we needed, and they took care of it.

1 year ago

Reply from American Home Shield

Hi Pamela, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Marivi

Customer service are prompt in taking the call, accomodating and follow up. The contractors are prompt and nice when asking question about the issue.

1 year ago

Reply from American Home Shield

Hi Marivi, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Frederick

Great so far! I was a previous customer but never had use for it. Now in a new home and it has already been a great benefit.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Deborah

When I was deciding on subscribing with AHS the sales representative told me that AHS removers the AC unit off the roof. Then after subscribing I was told that AHS DOES NOT REMOVE the old AC off the roof. THEY LIED in order to get a new subscription!

1 year ago

Reply from American Home Shield

Hi Deborah, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Tammy

Very unhappy. They keep sending out HVAC companies with very poor reviews. When I called concerned and spoke with Elise she refused to assign another company. I do plan on dropping this company as this has been a nightmare. We have gone 3 weeks with no ac. I requested that their quality assurance team do their job and look into these companies they are contracting. The company I’m being forced to deal with has multiple one star reviews and the reviews even spoke negatively about AHS. Something has to change or they will go out of business.

1 year ago

Reply from American Home Shield

Hi Tammy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Brian

excellent communication and service, they kept me up-to-date on progress of repair. Thank you very much for all of your help.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Melinda

The coverage for plumbing is awful. I paid you $125 to call your plumber , and because my home (and the several hundred homes in my community) have the plumbing access vent on the roof, the work was not covered. I ended up paying the entire service plus your fee, out of pocket. I'm guessing this won't be the last time I feel ripped off.

1 year ago

Reply from American Home Shield

Hi Melinda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Verified Customer

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Leonard

Excellent and fast service. Great customer experience, very professional, I would recement any of my friends and family.

1 year ago

Reply from American Home Shield

Dear Leonard,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Alexander

Knowing that I can just call AHS whenever I have problems with any of my appliances or electronics. It will get replaced or repaired

1 year ago

Reply from American Home Shield

Hi Alexander, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Dramane

The company does not covered anything’s. The experience I had with American home Shield,. Each time I had a service request, I had to pay a lot of money out of pocket. You do your monthly payment and when you request a service. You have to pay $125 upfront and when the technician comes out. They tell you, the company is not covering this and not covering that. You will end paying money out of pocket.

1 year ago

Reply from American Home Shield

Dear Dramane, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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GM

Great service, easy to get in contact with company and the businesses associated have been spot on regardless of their online reviews.

1 year ago

Reply from American Home Shield

Thanks GM. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Mark

Love it pay a one time fee for whatever is wrong . Anywhere else diagnostics fee then another fee for so.ething else . Gives me piece of mind

1 year ago

Reply from American Home Shield

Thanks Mark. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Nancy

I feel like I’m being over charged to fix my garage. I had no clue I had to come up with so much money to have it fixed. Because I was having to come with so much money, I decided to do a cash out, believing I would get the amount AHS was going to pay, which was $400.00, but all youre giving me is $92.00. This is ridiculous. So I am going to have to continue to use AHS to fix my garage and pay $500, that isn't in my budget, at all. I’m very disappointed with your company.

1 year ago

Reply from American Home Shield

Hi Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Anthony Wham

Excellent customer service. Top shelf user experience. Functionality and ease of us of customer web page is bestin class.

1 year ago

Reply from American Home Shield

Hi Anthony, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Rosheda

1 year ago

Reply from American Home Shield

Dear Rosheda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 18th, 2024

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Verified Customer

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BrendaSue Edwards

Mike was awesome. However the length of time it took to resolve my issues ..over 2wks..was not acceptable but no fault of Mike's. His work was exceptional.

1 year ago

Reply from American Home Shield

BrendaSue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Nannette

Every time we had used American Home Shield they have been prompt, courtesy and very well informed. The job was done very quickly.

1 year ago

Reply from American Home Shield

Dear Nannette, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Denise

Customer Service was quite helpful. The installation of my new washer and removal of my old washer was performed professionally and efficiently.

1 year ago

Reply from American Home Shield

Hi Denise, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 18th, 2024

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Verified Customer

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Richelle

I’ve been waiting for over a month to get my refrigerator service and every time they set the appointment they reschedule and say they’re waiting for a part. That’s been here for over four weeks. I feel like they’re avoiding to repair this refrigerator and my food is spoiling. I’m having to limit the amount of food I put in the refrigerator because it is being spoiled, so my opinion, I am extremely dissatisfied and disappointed with the outcome

1 year ago

Reply from American Home Shield

Dear Richelle, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Heather Garraway

Jessica, the AHS respresentative was professional, thorough, empathetic, patient, and polite throughout the phone conversation.

1 year ago

Reply from American Home Shield

Hi Heather, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 16th, 2024

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Verified Customer

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Blanca

The quality of technician I get. Some technician have told me that the learned there stuff from YouTube. One time I received a technician to check my washing machine. After standing in front of the machine he stated " I think is the valves, but if that doesn't work you a 30 days for us to come back again".

1 year ago

Reply from American Home Shield

Hi Blanca, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 16th, 2024

American Home Shield Reviews