American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Toni Nelson Cedar Creek, TX

American Home Shield it's easy to put in a claim for broken stuff. The website is user-friendly. They do what they say immediately you get a return email with the information of the contractor coming out and the contractor called you the next day and set up an appointment it's worth every penny you pay. The fee they charge very reasonable. I have saved a lot of money using this warranty service

6 years ago

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John Zaragosa Corpus Christi, TX

I was a member when you just called in for service and spoke to a friendly customer representative. I left for a year several years ago but then signed back on after a year and plan to stay with a company I feel has been reliable and professional. There have been a couple of bumps along the way but they were positively worked out. With today prices on home services, it pays to have a company that can help you out a bit.

6 years ago

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Sherrie Mathis Perry, GA

I was having problems with my air conditioner...called AHS and they took care of everything. A local company was at our house within a couple of days..assessed the problem and fixed it. AHS automatically deducted our fee and that was the end of the story. How easy could that be and how nice when everything is usually such a nightmare to get things done to have someone take control and do the work for you. I could not be happier with my first experience.

6 years ago

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Thomas Frketic Jacksonville, FL

I received excellent service from both AHS as well as the appliance repair company they sent to repair the 42year old wall oven at my house. The oven Modern Maid is no longer even produced, but the technician from Burton's Appliance managed to find the parts and expertly repair the oven. Great job done by AHS and David Burton of Burton's Appliance.

6 years ago

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PT Woodstock, GA

I have AHS service contract for over 20 years to cover appliances in my house. Overall I am very satisfied with the coverage whenever I needed service to fix the problems. AHS is prompt in responding to my requests for service and follows up until the issue is resolved. My only negative comment is time it takes to reach the AHS agent when the issue escalates to repair or replace if the parts are not available. It takes average 45 minutes on phone to get agent online.

6 years ago

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Cynthia Weisser Pittsburgh, PA

We have had AHS for several years. We have had several appliances serviced in our home...dryer, washer, fridge, stove, microwave and bathroom exhaust. AHSwas awesome to work with and the companies they sent were easy to work with. Our microwave stopped working recently and couldn't be fixed. All I needed to do was go to the approved website and pick one. AHS set up for installation. Very easy. All this was done under one deductible that I paid for the original service call. Would recommend AHS.

6 years ago

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FLORENCE DORNAN Arlington, TX

I have been with American Home Shield for about twenty years and have been very happy with their services. It is a wonderful feeling to know if any appliances fail, I am covered to have them fixed or replaced. We even had our air conditioner replaced. In most cases repair folks call immediately to set up a repair time. I think the monthly fee and co-pay are worth the money.

7 years ago

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Sylvia Allen Las Vegas, NV

AHS was great, I just purchased my home in March and the inspector didn't see any problems with my AC but when it was time to use the AC, there was a problem. I called AHS, and they sent a company out to evaluate the problem and they discovered that I needed a new compressor, it would have cost me over $2,000 to replace the part but all I had to pay was a $75.00 service fee and $175.00 for the refrigerant. I'm happy and cool. S. Allen

7 years ago

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Kathy A Cox Kountze, TX

American Home Shield is the greatest! Our refrigerator went out 1 day before Hurricane Harvey hit. We were flooded in but not flooded, our little town was a island. When I made the call for service they were so helpful and fast. The places that should have serviced us could not get to us but they worked with me on the phone to find someone who could. As soon as they were able to reach us the refrigerator was replaced. I found them to be so willing to go above and beyond during a difficult time to help us.

7 years ago

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Susan Snyder Roanoke, VA

I was very happy with my experience with AHS when my water heater quit working. I reported it via computer and received a prompt reply with a referral to a service company. Since the problem happened on a week-end the plumber came out on Monday. He fixed the problem, checked out the water heater completely and even discovered that some of my circuit breakers had been mislabeled for over 20 years. He fixed those as well. He was very professionable and knowledgeable. I was very happy with the service.

7 years ago

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cathryn lancaster

AHS was remarkable. The repair concerns a refrigerator. The technician was sent out within 24 hours of logging in for repairs. He could not repair. I was given an option of a generous cash settlement or selecting a refrig from there options or one from anywhere. I choose to select one from an outside source within the offered price. It was delivered promptly. The delivery men were wonderful. Could not be more pleased with replacement frig The charge was paid quickly by AHS. AHS could not have been better!!!

7 years ago

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Rebecca Lopez Spring, TX

I contacted AHS on line on a Sat afternoon regarding our water heater. I received a call from the plumbing company on Sunday to set an appointment for Monday morning. The plumber arrived on time. The water heater needed replaced. The first available appointment to replace was the next morning. The plumber arrived with a helper, again on time, to replace the water heater. They were done within an hour. A half hour later I had hot water. Fast, Easy, Convenient! What more can I say.

7 years ago

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Cassandra Perkins Channelview, TX

I have been trying to contact America Home Shield concerning my Whirlpool Microwave since 9/8/2017. The contractor came out and checked it out.Later I found out the company no longer have the part to repair the Microwave from AHS. I have been trying to contact AHS to try and get this matter solved but I am always put on hold for 1 hour or longer> I would appreciate if some one would contact me to solve this matter. I have received (2) two E-mail about my contract will be cancelled I have paid the contractor for their service which was $75.00 on9/6/2017 and my Bank account is debited monthly for payments. Thank You

7 years ago Edited September 14, 2021

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Gregory Williams

My dryer wet out and I went on line to request repair. The company immediately sent me a confirmation and notice as to which repair service would contact me. They called the next morning and scheduled an appointment to come and repair my dryer. The service technician showed up on time and was able to quickly repair the dryer with parts he had on his truck. He was quick, quiet and cleaned up after himself. I am very glad I have American Home Shield coverage!

7 years ago

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Reza Temple City, CA

We had an issue with our washing machine's door and scheduled an appointment with HSA online. Once the service company was assigned, I read their reviews and realized that they have many negative ones. So I called HSA and asked them to change the service company. The lady I talked to gave me a few company names and patiently waited on the phone for me to read their reviews. I finally picked one and she re-scheduled our appointment with the new company. I should say that it took me a while to get to the customer service rep, but she really did a great job.

7 years ago

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Courtney Itasca, IL

We have had AHS for 4 years now. We have requested service twice (furnace and oven) and both times we had a great experience. It's super easy to request service - just log into your account and fill out the form and pay. In both cases, a service provider called me back within 2 hours of submission to set up an appointment. The service providers were both great - on time, had the parts with them, fixed the problem.

7 years ago

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B. JOHNSON Richmond, VA

Excellent company! I have been with Home Shield for several years. They are very good at responding to calls promptly. What I like best is there is no hassle in getting an item fixed or replaced. having used their service multiple times over several years, I can highly recommend that you use this company for your home warranty service. they may cost a little more than the other companies, but they are worth it.

9 months ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jan. 29th, 2024

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Arooj Naeem Washington, DC

American Home Shield has been a reliable choice for my home protection needs. The service covers a wide range of appliances and systems, providing comprehensive protection. The claims process is generally smooth, and customer service has been helpful in addressing any issues. While the service fee and plan costs can add up, the peace of mind and coverage make American Home Shield a valuable investment for home maintenance.

11 months ago

Reply from American Home Shield

Arooj, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Dec. 8th, 2023

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Damaris Benton

After leaving another home warranty company, I signed up with AHS. The contractors they work with do good work, but the communication piece could be better.

3 months ago

Reply from American Home Shield

Hi Damaris, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Nini

American Home Shield has been a remarkable source of affordable domestic assurance for my family. They kept it from becoming truly expensive. They constantly ensure that everything I request is taken care of. I would without a doubt recommend them because every time I call, they pick a company to come out, and they call me back within an hour, give me a call, and let me know what time they can come, which is awesome. They consistently call me right away absent and let me know exactly when they'll be out of the office. The majority of those who were chosen were genuinely excellent at what they did. They were professionals who put on their booties recently.

1 year ago Edited July 21, 2023

Reply from American Home Shield

Dear Nini, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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DIY Guy Cathedral City, CA

I received this warranty policy in connection with a home purchase. Being an older home I didn't know what problems lurked. Fortunately I did because I had a number of minor plumbing and electrical issues. The deductible for each repair was only $75.00 , which is $10 or more less than the competition. Since there was an occasion when the problem was not resolved, I didn't have to pay any additional fees. I saved a considerable amount of money and hassle thanks to this policy. The company was highly responsive. They were very helpful when I needed assistance, and contacting a real person was very easy. Their online site was easy to navigate. The technicians were of adequate competence and service was good. The company seemed interested in my satisfaction. However, apparently they lost money on me, so they were not willing to offer me a new policy when the first one terminated after a year.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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James Woods Lakeland, FL

I never knew there were so many home protection companies. I chose American Home Shield many years ago and are very happy with them. I have had many claims as the years wet by and each and every time they were very quick to respond and fix any problem to my satisfaction. They fix or replaced our washing machine, stove, refrigerator, air conditioner many times and many other things. When ever I called they had service people over the next day to repair or replace the problem. Every time I called in they always asked if there is anything else that needs repair. They replaced many items because they were beyond repair without any argument. There are many choices for home repair, but there is only one AMERICAN HOME SHIELD. I'm very lucky I selected them to start off with. I have no desire to switch because nobody could possibly give me better service. If you try American Home Shield you will see yourself why I will not chance changing to another company. When you are 100% satisfied with a companies services why change!!! I hope you are smart enough to try them first, as I did.

2 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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David Smith WA

Have used American Home Shield for two different houses. First house in Stockton. Had to make a call when my AC was not working. Hard to test that in the winter. It took a week to get a tech to come service it but that was faster then if I tried myself because I did call around and check. A heatwave does that. So no issues on that. I had it for the second house I purchased and currently live in. Used it twice in 18 months. The first time for a burner on my stove that failed and the second time for a light in the kitchen controlled by two different wall switches. The tech was good. No issues.

2 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your American Home Shield service experience.

Aug. 1st, 2022

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lozeerose San Antonio, TX

AHS adds plenty of value for their service. For example, their max coverage is less than their service fee, at around $68 per month, has given me great piece of mind. Like many homeowners who've bought existing homes recently, the appliances that are left behind, including HVAC, electrical, plumbing, etc., tend to be in good working order and usually of a decent look, so we keep them around. The issue with doing that is that the warranties on those items are typically expired when you close, so unless you have some funds in the bank for a costly repair and/or replacement, AHS covers you. Not only is their coverage fair and comprehensive, but I've also submitted a couple of claims in the past 4 years and the caliber of the contractors has been great. Moreover, AHS has improved their website's UI and features so that with some claims, you can choose your preferred contractor based on customer reviews and such. This feature has been invaluable to me and has caused me to continue purchasing coverage from AHS and even become a customer of those contractors when in need of non-claim services.

2 years ago Edited January 14, 2022

Reply from American Home Shield

Hi Lozeerose,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 14th, 2022

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Robert Rootes Bestselling Author Fredericksburg, VA

Some people don't know about Home Warranty coverage. I didn't know about it until a few years ago when money got tight and everything needed to stay on budget. One thing people overlook is the need to keep their appliances in good working order. Just when you don't need an added expense, your refrigerator or over or washing machine will breakdown. Repairs sometimes cost more than buying a new appliance. Unlike homeowner insurance, home warranties will give you incentive for covering the cost of necessary home items. Homeowner insurance coverage handles natural disasters and fire, theft. But sometimes the refrigerator breaks down and you can't afford to buy a new one. This is where the home warranty comes in. I did a lot of looking in my state and found American Home Shield that can fit anyone's budget to make you're not going to be without something you desperately need in your home.

2 years ago

Reply from American Home Shield

Hi Robert. We are so excited to read you review. It makes us very happy to know you see the value in having American Home Shield as a home warranty company. We can't wait to provide you with great service whenever you need to use your coverage. Thank you for trusting AHS.

Dec. 15th, 2021

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JJ Jenkins CO

We have had policies with this company for multiple homes that we have lived in. We have also had policies with them for homes and apartments that we used as rentals. They have been easy to communicate and they have covered things that have broken like hearing and air conditioning systems. They are quick to come out and inspect problems and quick to get things fixed. We are very satisfied as customers of their company. As long as you make the recommended cleaning and inspections and keep service records, you will be spared from major expenses to have them fixed when they break or stop working properly.

2 years ago

Reply from American Home Shield

Hi JJ. Thank you so much for taking time to let us know about your experiences with AHS. We are very happy to know that you have found the value in the coverage we offer. We look forward to providing you with great service for many more years to come.

Dec. 15th, 2021

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AM Jordan

The single worst customer service experience of my life. Disorganized, unprofessional, do-nothing outright liars & scammers. They deserve a full congressional investigation for the way they bilk their customers of money, time & energy. I wish I had never heard of American Home Shield & I regret ever using their services. They have done nothing for me but waste my time & create an infinite feedback loop of misery & frustration. I genuinely hate them & I advise anyone considering using their service to RUN in the opposite direction.

4 months ago

Reply from American Home Shield

Dear Jordan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Ruail Birmingham, AL

A home warranty is good but not with American Home Shield. I pay $94 a month, $125 for each request. I have had to pay the repairmen out of my pocket but do not get my 125 back. It’s a rip off and I would not recommend this company to anyone. Keep your money in your pocket or find another home warranty.

11 months ago

Reply from American Home Shield

Dear Ruail, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 13th, 2023

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Verified Customer

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Laura Parrish, FL

Claims are addressed immediately. The team that arrives are professional and very qualified to fix my issue quickly

11 months ago

Reply from American Home Shield

Dear Laura, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Kamran Saratoga, CA

AHS was very helpful in prompt dispatch of the service staff and followed the case until the problem was resolved.

11 months ago

Reply from American Home Shield

Dear Karman, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Walter

The company is decent for cases which are simple; however, when getting parts with longer leadtime, this is not a good company to work with. They do not care about customer wait time as I have to wait from September to January just for a part to arrive.

4 weeks ago

Reply from American Home Shield

Hi Walter, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 10th, 2024

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deepa singh

I wish and hope I could give a negative review. It's my biggest mistake that I took a Home Warranty plan from American Home Shield. If you are willing to wait for a month or so to resolve your issue, then only go for this company. If there is any urgency or emergency at your home and you need to get things fixed, then please forget it; it's never going to happen. The best part is, AHS does not take responsibility for any work delay, and they will not call you to give any updates. It's your responsibility to call them every time, and every time, they just say sorry for the delay. I had a leakage in the bathroom that was damaging my garage wall. It took them more than a month, and it still hasn't been fixed. When I asked for any senior person to give me a call back, that person said, "Sir, you have to wait; this is the process," which made me furious because it had been more than two weeks, and I was living with a leakage and damaged wall. On top of that, she told me, "Sir, read the contract; this is what you signed up for, so you cannot talk to us like that, and you have to wait. IF you thinking taking AHS service than please reconsider you decision or get ready for long n longer wait and just pray to god that your issue get resolve in time

6 months ago

Reply from American Home Shield

Dear Deepa. I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 1st, 2024

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Byron Flynn

I've had AHS at three homes for over ten years now and never filed a claim. Two weeks ago ago during my A/C inspection (I did not use AHS for this) we were told our A/C vents in our crawl space needed replacing and to my horror a water leak was discovered. The leak was from inside my wall for a shower. I contacted AHS for both problems and two separate technicians were sent out. That was almost two weeks ago and so far nothing. Both companies are waiting for approval from AHS. I was able to isolate the leak but waiting this long is totally unacceptable. One bathroom is unusable. Starting to think I've paid for this insurance for this long and it's nothing but a scam.

6 months ago

Reply from American Home Shield

Dear Byron, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 1st, 2024

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Hansel Sneed

Upon requesting service for my pool heater, which was initially attended to approximately two years ago, I encountered a discrepancy in the technical diagnosis. The initial technician recommended a complete unit replacement due to incorrectly installed lines, a solution not covered by AHS. However, a subsequent independent evaluation contradicted this, resulting in a successful repair. Recently, the issue resurfaced, and the original technician, upon return, inaccurately attributed the malfunction to the gas regulator. My request for a second opinion was, regrettably, denied by AHS. This pattern of responses suggests a possible reluctance to replace units, leading me to decide against future engagements with this company.

6 months ago

Reply from American Home Shield

Dear Hansel, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 1st, 2024

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Mike

DO NOT BUY IF YOU LIVE IN A RURAL AREA - IT'S A SCAM! Bought a warranty for my mother's house in rural Michigan. Put in a service request for her fridge and they couldn't find anyone to fix it. Said we could look, we couldn't find anyone and paid out of pocket. Had an issue with her furnace. Called for a list of approved providers, they wouldn't provide one and we couldn't find anyone who took AHS and paid out of pocket again. Called to cancel contract and ask for full refund. After endless script entries trying to get me to keep it, they refunded the service fee for the fridge but refused to refund the monthly premiums and CHARGED ME A $21.95 fee to cancel a contract that was worthless. This was false advertising of the highest order. AHS claimed they covered the area (a competitor wouldn't provide a quote because they were honest and said they couldn't provide coverage in her area), took my money knowing they could never provide service to her area. I'm out $400 due to these scammers. Stay away.

6 months ago

Reply from American Home Shield

Dear Mike, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Apr. 18th, 2024

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Jay Naquin

We bought a home in October 2023. The home came with an American Home Shield Warranty. Shortly after moving in, the stove top developed an issue. You either have high or no heat so it is useless. We filed a claim with American Home Shield and still have no resolution April 8, 2024). What good is a kitchen without a stove? When calling the company you are transferred to somewhere outside of the country where non native English speakers do not offer any help. Before we knew that the warranty was useless, we purchased a warranty for each of our other two homes and now we feel completely robbed because there is no way to get our many back that was paid in good faith to a business that has not met their obligation to repair or replace the covered appliance in our home which is essential. DO NOT BUY THIS WARRANTY! IT IS A TOTAL WASTE OF HARD-EARNED MONEY!

6 months ago

Reply from American Home Shield

Dear Jay, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Apr. 15th, 2024

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Stacy Eiben

I had been with AHS over the span of 25 years and three homes. Unfortunately, I have seen the service deteriorate during that time and, as of today, I'm done with them. STAY AWAY FROM AMERICAN HOME SHIELD. I had been attempting to get a refrigerator icemaker repaired over the last 2 years. During that time, AHS sent out 4 different companies. One of the earlier companies fully disassembled the icemaker and used a hair dryer / heat gun to thaw the ice. While I didn't know it at the time, but the heat did damage and the tech broke some additional parts behind the icemaker and didn't put all the parts back. Fast forward 1.5 years and we had Samsung come out, at AHS' request, to see if they would warranty repair; Samsung refused the warranty due to the heat damage, missing parts, and the additional damage behind the icemaker assembly. In fact, Samsung now says it is not repairable. Over the last 6 months, I have worked with AHS to resolve the problem their techs caused. Depending on who I spoke with, I have been told numerous times they would do a cash out or replace. Call in a month later and they tell me it's my problem, because the damage is not "normal wear and tear." After going back and forth with them, I'm finally done. You win AHS...and lose. Will never go back to you again and will let everyone I know to stay away from you.

7 months ago

Reply from American Home Shield

Dear Stacy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 28th, 2024

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Verified Customer

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Ron Thoreson Reno, NV

Appliance repairman diagnosed my problem as a broken part in my refrigerator. AHS notified me that they would not approve the necessary part and repair. I had to hire a different appliance repair shop to actually do the repair, not just tell me what the problem is.

1 year ago

Reply from American Home Shield

Dear Ron, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Lamont Ballwin, MO

Great support and response. No hassles and straight to the point in seeking to resolve my situation. Professionalism great.

1 year ago

Reply from American Home Shield

Lamont, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Mike Sisk Kyiv, 30

Prompt service, and great coverage! The companies employed by American home shield are very professional and knowledgeable.

1 year ago

Reply from American Home Shield

Dear Mike, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Nakenya Lawrence

I’m not happy first they canceled a work order I had to go back in to put in. Then you sent a company out to fix my hot water tank so the pilot light won’t stay lit so they say I need a new one you denied their request so not I’m paying for one. So since I’m paying I have to wait til Friday to get it installed it’s been out since Nov 1st very frustrating

1 year ago

Reply from American Home Shield

Dear Nakenya, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

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Verified Customer

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Valerie Palm Bay, FL

Still waiting for garbage disposal to be fixed - they sent someone out and I was told they did a temporary fix for me until new o e came. The temporary fix did not last long - put I. Another service request for it a week ago and no one has called to make appt to come and take care of it. They won’t answer my calls or msgs. Either. I need the garbage disposal to be working and not just temporarily- it’s been almost a month now

1 year ago

Reply from American Home Shield

Dear Valerie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Mark Sneed Oklahoma City, OK

When my AC went out late June and July for 5 weeks it was because the contractor waited on the replacement part that you insisted on ordering. I talked to several contractors that said they could get the parts within a few days. I had to endure 90 degrees in my house.

1 year ago

Reply from American Home Shield

Dear Mark, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

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Verified Customer

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Sharon Red Bluff, CA

7I wished u would replace old appliances that r not cost effective n have problems. Dishwasher doesn't clean well. Refer runs all the time and ice maker works fair.

1 year ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Rob Meyer

The technician that came to our home to do the repairs was very prompt, courteous and professional, and finish the job with no issues

1 year ago

Reply from American Home Shield

Dear Rob, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Jennifer Rodriguez

Customer service is terrible. Communication is terrible Representatives are from overseas and difficult to understand them, even more for them to understand us. Communication among them is non existent. No one knows anything, everyone has a different view of facts. Facts are facts. They all have a script and they’re not able to go outside of that script. Overall HORRIBLE.

1 year ago

Reply from American Home Shield

Dear Jennifer, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your property address.

Nov. 3rd, 2023

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Verified Customer

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Raul Rivera Buda, TX

Easy online or phone service to scheduler appointments. Very well pleased with service response and service repairs. It is worth the peace of mind.

1 year ago

Reply from American Home Shield

Dear Raul, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Joseph Wilson

The quick response to need repair or inspection. Someone actually answers th he for assistance. These things are outstanding.

1 year ago

Reply from American Home Shield

Dear Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Kazi Aurora, IL

Higher premiums than competitors. Still have to pay out of pocket for “modifications” to conform to “new code”. I feel that amount I am paying them every year I can replace a new appliance by myself every year. They should verify and work with honest service providers.

1 year ago

Reply from American Home Shield

Kazi, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your property address.

Nov. 3rd, 2023

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Verified Customer

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Pamela Clovis, CA

They were very hard workers and very polite. They answered all my questions. In short they were amazing. They also clean up after they had finished.

1 year ago

Reply from American Home Shield

Pamela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

American Home Shield Reviews