American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Stephanie Imes Fletcher, NC

They have been absolutely amazing! It's more of the Technician that makes AHS who they are today. As for the appointment scheduler, she could use some counseling as to how to treat the customers. She tends to be rude and does not explain what to expect when the Technician arrives. Just some attitude adjustment from her will make AHS an outstanding company.

5 years ago

Reply from American Home Shield

Hi Stephanie, I am pleased to hear about the exceptional customer service that you have experienced with American Home Shield. I hope you continue to enjoy the home warranty and coverage we provide!

Sep. 19th, 2019

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Roger Bunting Monterey, CA

Your on-line process for ordering a service call is very user-friendly and straight-forward Your selected agent, Mike’s Appliances, provided timely, responsive, and professional service. Ordering of needed replacement part was timely and arrangement of second visit to install it was quick and easy. Our problem with clothes drier was rectified in short order and to our complete satisfaction.

5 years ago

Reply from American Home Shield

Hi Roger,
I am pleased to hear about the technician who repaired your dryer. I hope you continue to enjoy AHS and the level of customer service that you have experienced.

Sep. 10th, 2019

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James E Gordon Jr Woodbridge, VA

Our upstairs toilet was leaking, the first floor bathroom shower wouldn’t work while using the upstairs shower, and the kitchen sink faucet was leaking. Called AHS was able to get an appointment within a reasonable amount of time. Technician arrived diagnosed the problems, made repairs/replacements as needed and made recommendations on other repairs that couldn’t be addressed by AHS.

5 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Sep. 10th, 2019

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George Garrett Red Oak, TX

I have used American Home Shield for over than twenty years. I am completely satisfied. The service is economically priced and professionally administered. I have had only on occasion of disagreement. That was when I experienced a Septic Tank electrical problem that I felt should have been cover but was not covered. Over the years all other service requests were completed to my satisfaction.

5 years ago

Reply from American Home Shield

Hi George,
I hope you continue to enjoy AHS and the coverage we provide to your home!

Sep. 6th, 2019

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Marilyn Heber, CA

They did not respond until Monday but I understand it was the weekend. I was impatient as the AC was out and it was 110 degrees. After I called the AHS office on Sunday they reached the contractor and he said he would call Monday. I called him on Monday Morning and they were at our house by about 9:30 and had the AC working before noon. Greatly appreciated. Slept cool that night :) Thank you

5 years ago

Reply from American Home Shield

Hi Marilyn,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Sep. 3rd, 2019

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Greg Milton, FL

I have three townhouses and a home insured with AHS. Had all three AC go out on the townhouses during the heat of the summer. It was easy to file a claim. The AC folks took several days to get out but understandable due to hot weather. But they had the AC going quickly. One of the townhouse had the tankless water heater go out. The plumber came out and advised they had to order a new unit. It has been a week and no word from the plumber. Interesting in that the plumber send me a text at 9:04 am advising a technician was on the way. I waited for three hours and no it nw showed up. Tried to call the plumbing company and got no response. Called AHS and they apologized and called the Plumbing company and they advised no one was coming out and did not give any indication when they might. This is s part that could be purchased at Lowe’s or Home Depot. Still no word from the Plumbing company. Very disappointed in their selection of plumbers.

5 years ago

Reply from American Home Shield

Hi Greg,
I understand your frustration with regard to the delay in service that was experienced to have your repair completed. I would be glad to speak with you and discuss your experience.

Aug. 29th, 2019

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Kelley Thibeadeau Katy, TX

They were incredibly user friendly with a quick turnaround. We've only used them once, so far, but the experience was seamless and they did their due dilligence to make sure our A/C got fixed by making a follow up trip after the initial service call - for no extra cost. And we appreciate how they pulled the two, top-rated vendors for us to choose from, but also gave us the option to look at other vendors (which we didn't need to).

5 years ago

Reply from American Home Shield

Kelley,

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 21st, 2019

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Janet Burroway Orange, VA

I called AHS with a request for repair of my 1997 side by side refrigerator. The automated call was prompt in giving me a confirmation number and name of local repair company. The company was prompt calling me to set up repair call. That was within 48 hrs & tech appeared within the estimated time frame. He was quick to diagnose the parts needed. I now am awaiting AHS's call with what will happen.

5 years ago

Reply from American Home Shield

Janet,

Thanks for letting us know how everything is going so far. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 20th, 2019

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Javier Delano, CA

Mario and staff from Hero’s Plumbing were great about scheduling an appointment and following through with providing good customer service. They take the time to inform the customer of the problem and how the correction will be made. They go above and beyond in getting the job done and fixing the problem. If it is out of their expertise they will inform AHS and make the proper referral to the right agency to fix the problem. Thank you Mario!

5 years ago

Reply from American Home Shield

Hi Javier,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 19th, 2019

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Howard Baker Fairfield, CA

My air conditioner was putting out warm air going from 80 degrees to 86 in a short time. I called American Home Shield which we have had for several years and related my problem. Within a short time I heard from the Certified Comfort contractor and that same day they were at my house fixed the problem and all was good. I am very pleased with the service I have been provided and will continue to use American Home Shield and all companies the recommend and use.

5 years ago

Reply from American Home Shield

Hi Howard,
I would like to thank you for your patronage to American Home Shield and the feedback that you have provided. I hope you continue to have a great customer service experience and enjoy your AHS warranty!

Aug. 16th, 2019

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Donna T Leander, TX

Usually, I get a call back right away setting up an appointment for the service man to come but this time I got a text setting the appointment, not asking if that time worked out or not. Luckily this time it did...They were on time, efficient. Wish I would have gotten an update from the service man, even a text would have been sufficient. I got the "ok" it's done by the tenant.

5 years ago

Reply from American Home Shield

Hi Donna,
I am glad to hear about your experience and I am glad the technician was on time to complete the repairs.

Aug. 16th, 2019

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Ken Self Allen, TX

We noticed that our home was getting hot on A Saturday morning. I submitted an online claim to AHS and assumed that it would only be acted on on Monday. I received an email from the HVAC company on Saturday ( same day) and a notice that my call had been scheduled on Sunday.My system was repaired and working by noon on Monday. I couldn't be happier with the support that I received from AHS.

5 years ago

Reply from American Home Shield

Hi Ken,
I am glad to hear that you found our online portal easy and efficient to use. I hope you continue to enjoy American Home Shield and company's that have serviced your home.

Aug. 14th, 2019

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Randy Arebalo Broken Arrow, OK

Some people say it’s a waste of money but I totally disagree. When moving into a home you know nothing about how is one to budget for the unknown. I’ve had two policies with these guys and each time I’ve discovered issues and things broke. How experienced are you at picking a plumber or electrician, not. These guys do all the hard work and I’ve had nothing but the best experience with AHS and there contractors. Best money I’ve ever spent!

5 years ago

Reply from American Home Shield

Hi Randy,
I am pleased to hear your feedback about your American Home Shield experience and the coverage we have provided to your home. I hope you continue to enjoy!

Aug. 14th, 2019

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Theresa Spring, TX

Once again, I have been treated very fair by AHS. It did take a little longer to get the repairs made, but not entirely the fault of AHS. The servicing company AHS sent out, although very good, the initial contact was not completely reported, in my personal opinion. I am not unhappy with the servicing company, just could have been handled a bit better.

5 years ago

Reply from American Home Shield

Hi Theresa,
Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed.

Aug. 13th, 2019

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Sharon Randall Bradenton Beach, FL

I arrived home from vacation and discovered shortly after my arrival that my central air conditioner was not working properly . I turned off the unit and called AHS, I received notification that I would be contacted by a repair service within 24 hours. I was notified within 12hours that a technician would arrive the next day. The service provider arrived the next day, diagnosed the problem, and was able to install a new pump for the AC. Professional , courteous service, Thank you AHS

5 years ago

Reply from American Home Shield

Hi Sharon,
I am glad to hear about your most recent experience and the AC repairs that were completed. I hope you continue to enjoy AHS!

Aug. 12th, 2019

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SI

Experience with AHS has been great all through the years. Gives a great peace of mind knowing that all key appliances, plumbing etc are covered. Their pricing is very reasonable, and they have a wide range of skilled technicians across the country. Always had quick responses from them on all service calls and all issues have been resolved speedily. Never have to worry about skill of technician, repair cost or parts or ordering! Just pay the co-pay, and you are all set. AHS is like an investment for me, and has more than paid back in value, benefits and cost savings!

5 years ago

Reply from American Home Shield

Hi SI,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractors that have your home repairs.

Aug. 8th, 2019

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tina j Palm Coast, FL

American home Shield is wonderful from the web page the first people you talk to the ease of adding a claim. The easy use of the web site, The ease if you need to put in a repair report. The fantasic people along the way that help you. The ease of using and working with people who love their job and more important the company they work for. Everyone is so helpful. Makes the problems so small because they the staff help you work through a claim and gt the best service for your home. It is the best company I so love working with AHS. Fantasic plan So glad I am with the service at AHS.

5 years ago

Reply from American Home Shield

Hi Tina,
Your feedback is more than appreciated and I hope you continue to enjoy your AHS warranty!

Aug. 7th, 2019

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Gregory Froggatt Copperas Cove, TX

The initial Tec plummet was inept and said he couldn't do finish the job. When a Real Plumber came out he axas able to do the job easily and professionally. He is great from Your Texas Plummer. Truly professional. Had the AHS customer Service representative listened to me from the start it would have been much better. But the plummet from Your Texas Plummer was Great

5 years ago

Reply from American Home Shield

Hi Gregory,
Your feedback is more than appreciated and I hope you continue to enjoy!

Aug. 8th, 2019

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Colleen Livingston Broomfield, CO

I have used American shield for my repairs and I always have a great quick experience. People just need to be flexible. They could not fix my machine and I loved it and they ordered me a new one the same day. Now that is excellent service! The repair man here in Colorado- Chris's appliance and repair was so professional and caring. The lady from American Shield in Georgia was so professional and caring.. thank you American Shield if there were 10 stars you would get them. My friends that I have recommended also have great experiences. Thank you Thank you!

5 years ago

Reply from American Home Shield

Hi Colleen,

It was a pleasure to read your feedback about your experience with Chris's appliances. I am glad to hear about the customer service experience and machine replacement.

May. 13th, 2019

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Michelle Emmons Dayton, OH

The American Home Shield (AHS) Customer Service Team provided professional and expedient service. The heating and cooling service call was seamless. AHS expedited the order for the new HVAC system. The heating and cooling company's owner advised, without the home warranty the new heating and cooling system would have cost $6,000.00 to $8,000.00 dollars out of pocket. Thank you AHS!

5 years ago

Reply from American Home Shield

Hi Michelle,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced your air conditioner system. It is our goal to provide each customer with the best experience.

Jun. 18th, 2019

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John Idaho Falls, ID

American Home Shield has, for the most part, been worth the price we've paid for the home warranty service it provides. On the positive side, it is very easy and quick to initiate a claim online. Additionally, in our experience, the company's AHS have used or contracted with have always provided timely, highly qualified, professional, courteous and friendly technicians. One relative new plus AHS offers now is the ability to live chat with them. Our first and only use of this feature recently was very positive including short wait time (3-4 mins)for customer service rep to be available for chat session. On the less than positive side, AHS seems to be understaffed with customer service reps when it comes to contacting them via phone, not only for customers such as us, but also the contractor performing the repair. Just recently, pr AHS contractor was in our home waiting a good 30-45 mins to get approval to perform the job after he diagnosed what needed to be done. I have waited over an hour on hold in a couple of prior occasions since subscribing with AHS almost 2 years ago. That is the big frustration when it happens for sure. I suspect AHS is not alone with this issue in their industry but it does seem a simple problem to fix by expanding their CSR staff. Again, the live chat ability now seems to definitely be an improvement to their CSR contact experience. The only other disappointment is what AHS replacement considers equivalents, for major appliances specifically, falls way short of replacing the appliance with an equivalent appliance and at least in our case they were offering a different brand that didn't have all of the features that our original appliance had . Wr took cash out option and paid the difference so the appliance would match its companion appliance. All of that said, we do plan to renew or annual contract with AHS when our current contract expires. The good service provided still outweighs the less than positive concerns. No doubt, AHS is not alone in their industry concerning these concerns.

5 years ago

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Ms. Brown Fort Worth, TX

After I submitted my claim to AHS, it was immediately assigned to Appliances and More (who, in turn, contacted me and set up an appointment). The technician was prompt and solved my issues; there were two. The microwave needed a part (a board). It arrived in a few days and he was immediately dispatched to our home and it was repaired in minutes. Kirk was professional and courteous.

5 years ago

Reply from American Home Shield

Hi Ms. Brown,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Eric San Antonio, TX

My needed home repair was very easy to get fixed with AHS. Simple to navigate system, and an almost immediate reply with a local company. The company name, address, phone number and repairman's name were all sent to me. Scheduler worked with me on getting convenient hours for me, not them. AHS also sent a survey right after work was done on how repairman did. I highly recommend using AHS to fix your home repair issues.

5 years ago

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Carol M Greenfield, CA

I bought my home and the furnace stopped working 2 days in! I was scared but I went online and filed a claim with AHS (which was extremely easy). I paid the service fee of $75. I got confirmation after it was completed and a notice I should be receiving a call within 24hrs from the assigned company who will be coming out, and I did. The contractor was super helpful and got things working immediately (turned out it was a loose wire!). Super happy about the process.

5 years ago

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Willie San Antonio, TX

AHS enlisted A-US Air to come out and repair my furnace! The repair company is very good with very good employees who know their jobs. The repaired my furnace in a matter of 1 hr and was very proficient, knowledgeable and courteous. I would highly recommend this A/C repair company to anyone who is in need of having any issues with their central Heating and Air repaired. Thanks AHS for all you do!!

5 years ago

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Michelle P. Adams Houston, TX

So far so good! My water heater was leaking, and American Home Shield sent Virtual Plumbing out. Tyler H and another repairman were fabulous. They replaced my water heater! They were professional and on time; they did an amazing job! American Home Shield only charged me for the service fee, nothing else. I couldn’t be happier with my first experience with AHS and Virtual Plumbing!

5 years ago

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Terry Morgan Upper Marlboro, MD

I was in awe with them. They went beyond what I expected to get my water heater replaced. When the first company tried to tell them it was caused by a power surge and not to be replace by warranty so that it would cost me $1500 American Home Shield called and told me they were sending me a second opinion. And not to tell them what the first company said to get me a fair quote. And the 2nd company was superb. They looked out for me and American Home Shield.

5 years ago

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Magda Cardenas Fowler, CA

American Home Shield has been a great peace of mind to have, because they are but a phone call away from getting my appliances back to working order or they’ll replace it with a new one, without any problem. You also have three months guaranteed warranty, if the appliance brakes down, Their best contract technician without a doubt is Jose with Valley Pro. They also have great customer service and are the best company as far as I’m concerned. I’ve been with other companies in the past and I can honestly say that American Home Shield is the Best!!!

5 years ago

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Kelly Louisville, KY

We have been with AHS for 20 years. We had one lapse in a year because of moving to another home, covered by another warranty. We dropped that one for poor service and quickly re-signed with AHS. They are prompt, courteous and have always provided us with competent companies who have repaired or replaced items to our satisfaction. Would recommend AHS to anyone searching for a reliable home warranty.

5 years ago

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John Montgomery, AL

This was the first time that we've had a home warranty and our garbage disposal stopped working about two months into our service. I checked that we were covered for that under our contract and we were! Reporting it on line was a snap and within--literally!--seconds, we had an appointment set up with a very good local plumber. They were there the next morning and made the repair promptly and efficiently. All we paid for as the service fee which was about 1/3 of what the normal service call would have been with this plumber. Great service and we saved money already!

5 years ago

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Dennis Foster

Beginning with the call for help. The agent whom had taken my call was attentive to our needs. She scheduled a company to visit our property and assess the problem. The technician, Tony contacted me about 20 minutes prior to his arrival. He inspected the furnace determined the problem, he didn't have the replacement part in his van. he then contacted his office and another employee met him and delivered the part. Tony installed it and our furnace is working smoothly again. Thank You, AHS and Climate Pros of Northern Nevada. Sincerely The Foster Family

5 years ago

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Linda Thompson-Burden Chesapeake, VA

For the monthly payments and the quality of the service I have received each time it is well worth it. The companies Home shield have send out to do work on my batheroom toilet and my heater, were very professional. There arrived on time and made sure everything was in working order. The person or persons who came out also explain problem and how it was repaired.

5 years ago

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Beverly Jacobs Bowling Green, VA

I'm a huge fan and grateful customer of American Home Shield. Being a home-owner, it is so reassuring to me that if something inevitably breaks down, one call to AHS and they will send reliable contractors to fix the issue. And if the issue is not fixable, they will replace with an equal or better model. They have replaced my Super Capacity Washing Machine and my Hot Water Heater. I have nothing but praise and the highest recommendation for AHS.

5 years ago

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Verna Yanez Corpus Christi, TX

I’m very statisfied American Home Shield, their on line claim form is as easy as 123. It’s fast, efficient and professional when it comes to the companies they assign for your service. I’ve never experienced any problems with AHS and I’ve been with AHS for a couple of years and have had numerous claims and can say each one was a satisfying experience!

5 years ago

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Freddie Andrews Florence, SC

This is the first time I have used the warranty. My washer was making a terrible noise and I called AHS. They had a service person call me the next day. He came and picked up the washer for repair. He ordered the parts, which took longer than he had thought. He delivered the washer back in a week and so far it is working fine. I am very pleased with the service.

5 years ago

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Kevin Robinson Houston, TX

America Home Shield was a very good investment when we bought our home a few years ago. AHS uses latest technology when setting up a repair and it moves quick. The few times we had repairs done it was set up and complete within 24 to 48 hours from time of call, the contractors were first class and very professional. I highly recommend AHS to anyone seeking a home warranty.

5 years ago

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Sylvia Osborne Cibolo, TX

It's a little early in the relationship to be writing a review, all I've used it for was re-keying the locks, but Alex, the technician, was quick, neat, personable, and gave excellent customer service. It took only a few moments from placing a call to American Home Shield and receiving confirmation that I'd get an email or call from the locksmith.

5 years ago

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Andy K Peyton, CO

I used the website to report a problem with our gas furnace (Colorado in February), I received a text almost immediately from AHS with details of the company that would be contacting us. The company themselves called me within 15 minutes to set up an appointment for the next morning. Their call out fee was more than the amount it cost me through AHS, so I would recommend it to anybody.

5 years ago

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Jess West Palm Beach, FL

Immediately upon receiving my report of a malfunctioning washing machine, I received confirmation of the report and information on the company tasked to repair the machine. I can’t say enough about the immediate response and how professional the technician was. Everything was as it should be, fast service, consistent communication, and a working washer!

5 years ago

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S Yarbrough Charleston, SC

I have had AHS since the day I received the keys to my home 2 1/2 years ago. I couldn’t have a better new home welcome gift. I have had to use their services 3 times for repairs to appliances - refrigerator, heater, and water heater. Their timeliness, professional advice, and selection of service providers is first rate. I feel confident in knowing I have AHS to rely on for my home maintenance needs.

5 years ago

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Ella Pletcher Hesperia, MI

I love having the security of American Home Shield! I first come in contact with the warranty on my cabin in 2005. I have moved and my protection followed me. I have needed services and they are prompt and attentive. I have had repairs and also have had to have replaced with no questions! He choices as well. I will continue with my American Home Shield!

5 years ago

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JonG Kensington, MD

While the communication with American Home Shield can occasionally be a challenge (e.g. long wait time to speak with live representative), the quality of service provided by the company - as measured by its licensed contractors arriving on time and performing reliable repairs - is excellent! We carefully researched various home warranty firms and understand why AHS enjoys a positive reputation, as evidenced by the large number of independent customer reviews. It is without hesitation we would recommend them to other homeowners!

5 years ago

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Camille Davidson Villa Rica, GA

We have been a policy holder with AHS for 13 years. I can't speak for others but we have greatly benefited from our coverage. Any issue that has come up has been taken care of by AHS and we are very pleased with the fact that they repair or replace exactly what the policy states. We are very grateful for this peace of mind that "help" is just a phone call away! Don't ever want to be without it!

5 years ago

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Pete M. Lithia, FL

We had an AC compressor go bad. I called AHS and they assigned the job to AirBoss here in the Tampa area. They called within 30 minutes of being assigned, were very informative, sent guys out who confirmed the problem and ordered the replacement compressor. When it came in they called to schedule the installation, and did so with no issues. We paid the service fee and cost of refrigeration above the AHS covered limit. That's what the contract called for so we are happy with the way the process went. We have absolutely no complaints with either AHS or AirBoss Mechanical Tampa

5 years ago

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Jimmy J ~ Ferguson Mo. St Louis, MO

Furnace stopped working,.. Called AHS to request Service,.. I Received a Heating/Cooling Contractor Calling me to set up Appointment within 15 Min.! ~ Service Contractor Arrived within 24 Hours,.. Very Professional and Knowledgeable,... He came... He Saw,... He Conquered,... My Heat was up and running within 3 Hours of his Arrival ~ All Parts Necessary For repair were in his Van Stock,... and Covered under the AHS Protection Warranty ~~ I'm Very Satisfied with AHS's Service,.. Everything was Handled in a Very Professional AND Timely Manner,... Thanks! ~

5 years ago

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Dana Norfolk, VA

I called Anerican Home Shield to report I had a problem with my stove, It was not lighting properly and had a crack in glass surface possibly effecting the lighting. Suffolk Appliance responded to the request with in an hour to set up an appointment to check the stove. The tech reviewed and made up a parts list and once the parts were in, they scheduled repair which included a top replacement and rebuilding of 4 burners. Very pleased with result, I was surprised they found the parts.

5 years ago

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Jim Baker Hillsborough, NC

So far I have four properties with AHS. Recently just replaced ice maker on both refrigerators, Heat Pump that was 20 years old, and they stepped up and paid for the damaged item, saving me $1400 towards an upgraded unit from 13 Seer to 16 Seer, Stove 20 years old with coils, totally replaced, but I upgraded for $200 for flat top, and other issues during the year as far as maintenance on heat pumps. Reason for choosing AHS is the potential cost of water heaters, heat pumps/ Hvac, and plumbing. It pays for older homes.

5 years ago

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Lucy W Upper Marlboro, MD

My husband and I have had AHS since July of last year (2018). We've made three services calls of which two were completed exceedingly. one was a problem with the ice-maker in the refrigerator of which AHS sent out a technician within a day or two determined appliance was not repairable and was informed of options for replacement and within 10 days a new refrigerator was delivered at absolutely no cost to us. Second call was regarding a an electrical issue of which AHS sent an electrician and repaired promptly and satisfactory. I would have give 5 star rating were it not for the issue regrading HVAC repairs. This has been an ongoing issue for the last couple months but I honestly believe this is due to the contractor the has been assigned to repair the appliance. Overall I would recommend AHS to friends and family, my only critique is the company can do a better job answering the call when service is needed or implement a website that allows customer to freely interact with representative for on-going issues and follow-ups.

5 years ago

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Bryan campbell Rowlett, TX

I’ve had coverage fro AHS for 10yrs on my current home and have always had an excellent experience with any and all repairs. I’ve had to use my coverage on average once a year. Not having their coverage is like not having insurance on my vehicle to me . I highly recommend this company. Over the years they have streamlined the process to file a service request and have chosen very experienced companies to handle the issues!

5 years ago

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Alice Portage, MI

I love American Home Shield for the convenience. When I needed a plumber, I called and they came right out. They worked with me and my schedule. They were kind, friendly, professional, and very courteous. Also, when my furnace went out on a very cold Michigan winter day. They came right out and fixed it. They are a reliable company. I'm glad I have them.

5 years ago

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