American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Randy Weeda

Decided to accept HVAC up grade program. Contractor submitted request and found out later AHS didn't push it through. Then was told in email that if I was charged for the new sst

1 year ago

Reply from American Home Shield

HI Randy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Paul

Very inconsistent, I was very pleased when they replaced my refrigerator, however other issues have not been addressed as efficiently. Their customer service is terrible, without out of country phone lines and agents who are very hard to understand. There is very little consistency in the level of professionalism of their techinicians

1 year ago

Reply from American Home Shield

Hi Paul, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Walter

The company is decent for cases which are simple; however, when getting parts with longer leadtime, this is not a good company to work with. They do not care about customer wait time as I have to wait from September to January just for a part to arrive.

1 year ago

Reply from American Home Shield

Hi Walter, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Alice

I had one experience where the service person didn’t solve my problem. It was then taken care of. So, far I’ve been pleased with service.

1 year ago

Reply from American Home Shield

Hi Alice,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Oct. 7th, 2024

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Verified Customer

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Romeo

AHS is really a great company. They are there when you need them. Quick response and takes care of your qualified needs!

1 year ago

Reply from American Home Shield

Hi Romeo, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Michele

Love it I’ve been a customer for years I will stay with them indefinitely. The contractors arrive quickly Nd are very thorough

1 year ago

Reply from American Home Shield

Hi Michele, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Verified Customer

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James

AHS lacks in communication and not fair in claim reimbursement. AHS cask-in-lieu is unfair and does not come close to reasonable market costs. I always have to pay more for any service I have done.

1 year ago

Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Rafid

I use to love AHS. It's not worh it anymore. You used to more for your money. I was paying 120 a month for what. I f I save $120 on the side every month it would cost the same as paying it on my own. They got to big and asking $100 dollars service fee. No thanks. I had to replace a 2 ton air conditioner and cost me almost 4 thousand dollars. Never again.

1 year ago

Reply from American Home Shield

Hi Rafid, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Marta

American Home Sheild is almost IMPOSSIBLE to get on the phone and when you do then it’s almost IMPOSSIBLE to get an American on the phone. You will get someone overseas who doesn’t understand your needs. American Home Sheild has raised their prices significantly since I started with them BUT there are no new products or improvements of customer service. I recommend keeping it local and assigning each customer a contact who is American and also local to their area. No more sending jobs overseas and frustrating our fellow citizens.

1 year ago

Reply from American Home Shield

Hi Marta, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Benjamin

No. Too much hassle and the service technicians they use are horrible and do not resolve issues. They owe me $100 refund for service requested, but not performed. Also, a service technician repaired my washer and used duct instead of the proper fasteners. The duct tape did not hold and made the problem worse and they never returned to complete the repair properly.

1 year ago

Reply from American Home Shield

Hi Benjamin, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Carol

I have called 4 times in an issue concerning a refund. I get different answers each time I call. Know one will give me an answer on it, just they will look into it. Plus I have a job that was being worked on and it is not completed? What’s up?

1 year ago

Reply from American Home Shield

Hi Carol, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Marshall

Usually we get people that know what needs to be done. We sometimes have to wait for parts. I am wondering why my monthly payment has gone up.

1 year ago

Reply from American Home Shield

Hi Marshall, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rick

Failed every chance After 3 weeks didn’t replace AC compressor that actually was under factory warranty!! Refused repair week 1 Agreed to replace part at No charge- after escalating up chain of command Failed to order part week2 Said patches list/ then so no, waiting on Lennox approval also gad to approve $1200 charge for $200 worth of Freon-week 3 Called another company replaced it at no charge within 32 hours! Week 4

1 year ago

Reply from American Home Shield

Hi Rick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Allan

Two months waiting for parts and when it couldn’t be fixed, they claim wires were eaten by rats. So, they are not replacing with a new dishwasher. I’ve been a customer here in SC for 17 years and for decades when I. Lived in California. I complained and they made several excuses. If they change their minds in the next couple of days, I will revise my rating. However, two months waiting for parts will make me give a slightly negative review in any case.

1 year ago

Reply from American Home Shield

Hi Allan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Janice

Like the friendly service, but the time it takes to get problem solved is too long. Being without air conditioner for 3 weeks in July was devastating.

1 year ago

Reply from American Home Shield

Hi Janice, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Verified Customer

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Tracy

I am not happy with the way they do business. It’s very shady and they have changed policies so much since I first signed a contract with them. Now my policy was not grandfathered in and I’m stuck with this high cost every month that keeps increasing, but not the top of the line package anymore as I was told previously.

1 year ago

Reply from American Home Shield

Hi Tracy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Rose

American Home Shield was great in solving my dryer issue I really appreciate you I have been with your company over 30 years. Thanks for all you do.

1 year ago

Reply from American Home Shield

Hi Rose, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Mary

If i didnt pay ahead 2 years I would drop American home sheild its a scam and a hassle all for nothing, I could of just saved my money and spent it with good companies, when the time runs out I will be dropping this company.

1 year ago

Reply from American Home Shield

Hi Mary, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Shannon

If I could give zero stars I would. I’ve been waiting over 5 months for my microwave to be fixed or replaced. The service is horrendous! They hire incompetent repair people and find every reason not to fix or replace appliances. Save your money. Don’t waste your money or time with AHS. This is not an isolated incident. We have had these issues with a washing machine, fridge and microwave. Look elsewhere.

1 year ago

Reply from American Home Shield

Hi Shannon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Maria

AHS is a SCAM. I had it for years and when my basement sumo pump broke I wasted $100 I won’t recommend any one to join in. A year contract that is a SCAM. I experienced that there are always extra feeds. The price keep increasing. I would have done better to safe the monthly fee for 15 years. It ended because when the repair person arrived he learned that the condensation line from the AC unit 2 feet away was discharging the water at the sumo pump. Less than 1 cup of clean water per month is discharged there the contract was nulled. Do not get in RUN AWAY

1 year ago

Reply from American Home Shield

Hi Maria, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Keithena

Of the 2 claims I had over the years had this warranty both were approved but I was sent crappy contractors who did not even do the work correctly, and I had to have somebody come out and redo the work they did causing me to spend even more money. The second claim I ended up not having their contractor do the work because they were trying to scam the company instead, I opted for a cash payment in which the company only offered me $166 but wanted to pay the scammer contractor company $770 per the estimate to complete work that was not even needed.

1 year ago

Reply from American Home Shield

Hi Keithena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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John

Their customer service and phone tree are awful. It’s difficult to talk to a representative and when you final speak to one, the accent and communication is very poor. They are quick to take your money and submit a claim, but they select inadequate vendors to do the work. I do not recommend AHS!

1 year ago

Reply from American Home Shield

Hi John, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Kimberly

Absolutely not your customer service is horrible and the return when you have a big product that has broke like my air conditioning you guys are hands-down, the worst people ever You took the cheapest way out and replace our air-conditioning cost me over $500 in co-pays and then you only paid $3000 to have a $15,000 unit replaced shame shame shame this will go worldwide

1 year ago

Reply from American Home Shield

Dear Kimberly, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Ramona

My almost 30 year old dishwasher has been repaired by home shield representative twice. It should be replaced for a variety of reasons primarily because it cleans the dishes poorly.

1 year ago

Reply from American Home Shield

Hi Ramona, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Nick

Unfortunately customer service is lacking. Very difficult to get our appliances repaired with vendors often not showing up. Would be helpful if customers could choose from a list of local contractors and set up appointments with same day service.

1 year ago

Reply from American Home Shield

Hi Nick, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Lorraine

The air conditioning company was incompetent. They tried to charge me for work I didn't need. And my ac unit has a Warrenty from the manufacturer. I left American Home Sheild and hired an ac company. They found the ac Warrenty that covers parts but my ac unit didn't need the parts that Integrity Air Conditioning Service claimed I needed. Absolutely Cool Innovations, LLC

1 year ago

Reply from American Home Shield

Dear Lorraine, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Cassandra

Increase in monthly payment, not worth it. If I wanted to pay $100 a month, for hassle, I'll just save it myself. Ac went out, coat $7500 and all you guys paid was $2500. I've had AHS for 10 years, and the AC for the same amount of time. Ridiculous. You wanted me to use your contractor who was charging $250 for pvc pipe that didn't need replacement.

1 year ago

Reply from American Home Shield

Dear Cassandra, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

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Robert McArtor

Terrible service because of your limited number of service providers. My hot water heater failed however because the plumber did not see a flooded garage where my heater was located...he did not want to do a repair...only a replacement. The first company that was assigned to me would never even return my calls to set up an appointment because the secretary didn't have access to the 'portal'. I am glad I did not renew my contract.

1 year ago

Reply from American Home Shield

Dear Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 8th, 2024

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Louginia

Use a plumber from a neighboring state for my claim. After 2 months, 3 visits and 3 defferent “repairmen” the problem is even worse and we have given up and attempted a diy solution

1 year ago

Reply from American Home Shield

Dear Louginia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Michael

My payment went up without notice. I didn't like that the Frint Door upgrade process was anything but transparent. In the past, contractors have been shoddy (not the recent one) and arrogant.

1 year ago

Reply from American Home Shield

Hi Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Mark

Over the last several years it went down hill. We had to buy our own washer because they gave us to someone that couldn’t speak English and said they would be there the next day, then when I called that afternoon after taking off work said it would be over a week before they could come out. The final straw was the AC unit that the first sent a couple that runs out of their home that did not fix it & when I called again they never showed so we replaced the entire unit. If I have to spend money no need in having to pay you!

1 year ago

Reply from American Home Shield

Hi Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

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Verified Customer

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S

Takes too long to get anything fixed, contractors that are outsourced told us that home insurance customers come last and they only prioritize their customers. Went without a fridge for over a month.

1 year ago

Reply from American Home Shield

Hi S, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Kathleen

Worst company ever. Customer service is non-existent, cannot speak to someone who can provide solid information. Service providers are not competent, lie, don’t make appointment times & AHS does nothing to correct the issues. Waited over one month for broken air conditioning & they had not even diagnosed the problem. Run far away from AHS……

1 year ago

Reply from American Home Shield

Hi Kathleen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Steve

45 days to fix a leaking water heater in a finished basement. Absolutely terrible company. I had to clean up water every day during that time. Customer service was absolutely terrible. I called to escalate 10 times during this issue and everyone said we’ll call back in 24-48hrs. They never did. We had pay someone to watch the house while we went on vacation. Ruined my summer.

1 year ago

Reply from American Home Shield

Hi Steve, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Lanny Prentice

We had an appliance repair company come out as set up through American Home Shield. The individual stood and talked and Googled the issue. No real expertise was had. The only surveys from American Home Shield indicated if work was complete. During this time American Home Shield continually called to renew my policy. I tried to explain why we were not renewing and they continued to call. Horrible company that does not listen to its customers.

1 year ago

Reply from American Home Shield

Dear Lanny, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Christina Mongelli

WORST COMPANY EVER VERY FRAUDULENT EVEN THE TECHNICIANS ALL SAY HOW THEY LIE TO CUSTOMERS NO CUSTOMER NEEDS THIS FAKE COVERAGE. AMERICAN HOMESHIELD GIVES EVERY FRAUDULENT REASON NOT TO COVER AN APPLIANCE, A SYSTEM, ETC. CANCELLED COVERAGE AND VERY HAPPY CUSTOMER SERVICE IS EXTREMELY POOR EVEN SO CALLED "SUPERVISORS" ARE VERY UNPROFESSIONAL I TALKED A FEW PEOPLE OUT OF USING THIS COMPANY I TELL EVERYONE HOW BAD THIS COMPANY IS, THAT THEY NEVER APPROVE A SERVICE CLAIM. I HAD TO SUE AHS IN CIVIL COURT. I FINALLY RECEIVED COMPENSATION. COMPANY TRUSTWORTHINESS IS BELOW ZERO!!!

1 year ago

Reply from American Home Shield

Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Brian Algee

American Homeshield uses a group of lazy scam artists as contractors. They come out several times and don't fix the issue. Then they say the appliance can't be fixed and want you to purchase a new one through them. Never mind trying to call them and get a rep you can understand. The whole thing is a joke and a scam. Lenders force buyers to have a warranty.

1 year ago

Reply from American Home Shield

Dear Brian, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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edubsauntie@yahoo.com

We’ve used AHS for over 10 years. We’re not happy with recent limitations on coverage. AC units, for example, are not covered as much as they used to be. Doing the math and comparing our monthly cost with the limited coverage of a new appliance and where not sure it’s worth the $125 a month.

1 year ago

Reply from American Home Shield

HI, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Jane Jacobs

ZERO STARS!!! The worst customer service ever -- deliberately obfuscating, frustrating, and at the most basic, ineffective. Incompetent technicians. Their contracts and practices are bait-and-switch. The company deliberately creates obstacles to resolving issues. The company should be shut down by the FTC for their dishonesty and deceptive practices. The. Worst. Ever.

1 year ago

Reply from American Home Shield

Dear Jane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Melanie R

I see the value in being a member and appreciated the coverage I had in the past. My low rating is from my most recent experiences and challenges I've faced getting my AC repaired. 4 + months for a resolution is unacceptable in my opinion.

1 year ago

Reply from American Home Shield

Dear Melanie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Eddie

For 3 long hot summer weeks...AHS cannot fix our AC unit. They keep sending different companies..but they have all different diagnostic. They want us to pay $1800 to finish the job. We just called someone else and he fixed our problem within 2 hrs for $700. We canceled our contract with them and never will sign up ..stay away from this company.

1 year ago

Reply from American Home Shield

Hi Eddie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Melinda

Very hard to communicate with the representatives. My experience was awful! Took took long to fix my issue which caused my refrigerator to get mold. I Asked for a supervisor several times and wasn’t granted the right. Communication with my issue was NOT logged properly for the next rep to pick up. Horrible experience all together. I do not trust American Home Shield to properly provide me the service I need during a time of need.

1 year ago

Reply from American Home Shield

Dear Melinda, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

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Verified Customer

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Eugenia

Company works without accountability and never lets the customer see the spreadable in righting The decitiin to cover a service is totally there devotion alone Never in more then 19 years I could not get the service company’s estimation available to me from Home Shield The service company’s that they work with can not leave a estimate to the customer They most of the time find reasons not to cover a repair and it takes very long time to get a repair done

1 year ago

Reply from American Home Shield

Dear Eugenia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Dianne Meyer Houston, TX

Excellent response time on first visit and fulfillment of service once the part and schedule allowed the Hornet serviceman to do so. So thankful.

2 years ago

Reply from American Home Shield

Dear Dianne, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Margaret Frisco, TX

One particular issue we had repeat 4 times in a year but they would not replace the appliance. So we were stuck in an endless loop of same fix for temporary time, same breakage, repeat service fee.

2 years ago

Reply from American Home Shield

Dear Margaret, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Mary Jane Fuller Waco, TX

They did a fantastic job. Responded quicker than expected. Diagnosed the problem quickly and we were back up and running again. A++ in my book.

2 years ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Gayle Sicklerville, NJ

At times it’s incredibly hard to get someone on the phone to speak to. I’ve had issues where it’s difficult to get a technician or technician does not show up to preform work.

2 years ago

Reply from American Home Shield

Dear Gayle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Brett Lantz Charlotte, NC

If you want a company that runs everything you say through a translator and the CSR just repeats whatever the screen is telling them to- this is your company! Want subcontractors that aren’t licensed in your state? This is your company! Want a washing machine to not work for a month? Do you want every right to elevate your issue stopped by the lowest level? This is your company. Soon, it will no longer be our company! After 13 years of loyalty it is beyond recognition

2 years ago

Reply from American Home Shield

Dear Brett, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your AHS contract number or property address.

Nov. 21st, 2023

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Verified Customer

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Linda Littlejohn Benton, KY

Response was good. In one case it took a very long time to get the parts. Galloway Plumbing and Appliance in Paducah, Ky, was extremely responsive!

2 years ago

Reply from American Home Shield

Dear Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 13th, 2023

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Verified Customer

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Ron Thoreson Reno, NV

Appliance repairman diagnosed my problem as a broken part in my refrigerator. AHS notified me that they would not approve the necessary part and repair. I had to hire a different appliance repair shop to actually do the repair, not just tell me what the problem is.

2 years ago

Reply from American Home Shield

Dear Ron, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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