American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Mary Bowie, MD

Quick scheduling for service of washer and dryer. Quick repair of dryer and replacement choice for washer. Excellent customer service.

2 years ago

Reply from American Home Shield

Dear Mary, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Jon Washington, DC

I have been very frustrated with the customer service I have received on numerous occasions regarding a service request. I've asked for a supervisor to contact me on three separate occasions and have never received a call back. I've had a claim denied, and had it overturned when I spoke to a representative who agreed with my argument only to have it denied again two days later by another department who cannot be reached. This is extremely frustrating to say the least.

2 years ago

Reply from American Home Shield

Dear Jon, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Greg Geis Lebanon, OH

It is a good service to have but every year it has gone up in price as well as deductible. Not sure how much longer I can continue to afford this if price continues to rise.

2 years ago

Reply from American Home Shield

Dear Greg, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Shana

The Service with the Call Center was professional. Everything since then has been frustrating. The vendor says they have our washer but cannot give us a date for delivery. I expressed concern it had already been over 2 weeks and their Rep said “you’re luck - some people wait 6-8 months”. Terrible service from them so far and still no delivery date. We can install it. We just need delivery ASAP.

2 years ago

Reply from American Home Shield

Dear Shana, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 30th, 2023

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Verified Customer

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Clarisse Kovelman Valencia, CA

I’ve always been pleased with American Home Shield. My repair requests are dealt with very promptly and professionally. Can’t complain!

2 years ago

Reply from American Home Shield

Dear Clarisse, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Denise

The first plumbing appt did not resolve issue but the company returned 3 weeks later & new parts in tank resolved the problem.

2 years ago

Reply from American Home Shield

Denise, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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nickole johnson Salisbury, MD

Some of the contractors that are connected with the company are horrible. I had a horrible experience trying to get my dryer fix and felt like American home shield did nothing to make the experience better

2 years ago

Reply from American Home Shield

Dear Nickole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Sam Dunham North Las Vegas, NV

I like the web interface for making a claim. I got a service number and a call from the assigned repair service within 15 minutes.

2 years ago

Reply from American Home Shield

Dear Sam, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Mahasin Aqeel Atlanta, GA

Professional yet personal concern. Even the office staff that took care of my weird situation was impeccable! Thanks! The work was quick and great!

2 years ago

Reply from American Home Shield

Dear Mahasin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Philip Tullahoma, TN

Upset with the non covered costs. I understood AHS was supposed to replace an item when it broke. I do not remember anything about non covered costs. I have been a member with AHS for decades . I may have to reconsider my membership because of these non covered costs to replace my heat exchanger. Please have one of your supervisors contact me to explain why I have to pay anything over my service charge. Philip Bailey

2 years ago

Reply from American Home Shield

Dear Philip, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Deborah Partiz Tucson, AZ

2 years ago

Reply from American Home Shield

Dear Deborah, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Shari London-Wolvek Simi Valley, CA

Monthly premiums have doubled in the last 3 years and I had to fight and request to have my case sent to the escalation team in order to get resolution after 3 service calls ($300 in service call fees) to finally get my dishwasher replaced. I do not see the value in maintaining this policy. I have spent over $2300 in the last 3 years, in order to receive $707 for my dishwasher, FINALLY. I could have bought 3 dishwashers. I did not receive help with my microwave either, as it was deemed faulty installation. NO VALUE IN A HOME WARRANTY POLICY.

2 years ago

Reply from American Home Shield

Dear Shari, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Ann Lakeville, MN

The service was next day. The repairman was prompt, courteous, and informative. The problem was fixed on site same day. Very pleased.

2 years ago

Reply from American Home Shield

Dear Ann, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Catherina Cornioli Jacksonville, FL

Made an appointment online for fridge repair. Company called and made a visit. Everything turned out good. No extra payments.

2 years ago

Reply from American Home Shield

Dear Catherina, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Ron Colquitt

Over the years, it's been a grab bag. You usually have to wait several days or even a week or 2 to get someone out. If you need an appliance replaced, all of the technicians say it'll be the cheapest thing they can find. So I have really been reconsidering why I'm even paying all this money for them. I've had to replace my AC ($15k), refrigerator ($2k), garbage disposal ($200). Of the different repairs, I've had a mix of good and bad from the repairmen. As I write this I've gone from 3 stars and now down to one from evaluating this. To tell you the truth, I really don't see their value.

2 years ago

Reply from American Home Shield

Dear Ron, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Mary San Jose, CA

We liked that the companies you sent us were prompt and efficient. That the people they sent were always very polite and courteous.

2 years ago

Reply from American Home Shield

Dear Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Daniel Phoenix, AZ

2 years ago

Reply from American Home Shield

Daniel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 10th, 2023

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Verified Customer

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Ruby El Cerrito, CA

Most repair items are plumbing and appliances, it is very convenient for a property management to order through AHS a service and be fixed.

2 years ago

Reply from American Home Shield

Dear Ruby, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Joseph Mason Fort Gibson, OK

I had a washer break down and American home shield was prompt it getting a technician out and fixed within a week. I'm very happy with the service

2 years ago

Reply from American Home Shield

Dear Joseph, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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James Shelton Puyallup, WA

AHS contacted the plumbing company to send out another technician to re-diagnose the problem. The plumber was able to fix the problem.

2 years ago

Reply from American Home Shield

Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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cindy lane Hanford, CA

Overall I have had excellent service using AHS. I have had several warranty calls which have been resolved very quickly.

2 years ago

Reply from American Home Shield

Cindy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Bernard Maxfield Phoenix, AZ

Peace of mind, but doesn't cover all items even if ot was stated in the contract that it would. (one major instance) all the others were acceptable

2 years ago

Reply from American Home Shield

Dear Bernard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Maurice Drayton Columbus, OH

The best home warranty company in the industry. No other warranty company has exceptional level of contractors as American Home Shield.

2 years ago

Reply from American Home Shield

Dear Maurice, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Kim Turner Odenville, AL

My tub still isnt fixed! The people that have been sent out are a joke! AHS does everything possible to "not pay or repair or replace"! Send someone who is familiar with whirlpool tubs!!!! Three contractors in and all say "I've never worked on a whirlpool tub before!" REALLY?!?!?! I'm a Realtor and I have sold my clients hundreds of your warranties and I will not sell another one! I don't want my clients to have to deal with what I have had to deal with!! AHS is a very bad reflection on me when you treat people like you do!

2 years ago

Reply from American Home Shield

Dear Kim, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 18th, 2023

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Verified Customer

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Betty Ann Bachert Seminole, FL

I have been a customer for 15 years and my experience has been wonderful. Peace of mind and great way to manage the expenses of home ownership.

2 years ago

Reply from American Home Shield

Dear Betty, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Tejal

Their contractor came in my house and left my shower in non working condition. I did not have a working shower for several months. American home shield did nothing and all the escalations department representative that I spoke with never got back to me with an update. I finally had to hire somebody from outside and get my shower fixed and paid close to $1000 to get it done. I will be canceling my plan with American Home Shield.

2 years ago

Reply from American Home Shield

Dear Tejal, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 18th, 2023

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Verified Customer

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Andre Marcus Riverside, AL

It has taken an average of two weeks to get service after paying my deductible. That’s extremely too long for many of the issues. Also, some of the extra fees that were estimated were 5 times more than reaching out independently.

2 years ago

Reply from American Home Shield

Dear Andre, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 18th, 2023

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Verified Customer

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Kimberly Mitchell St Louis, MO

American Home Shield provides competitive pricing for customers. Also, chose reliable and reputable contractors to repair items.

2 years ago

Reply from American Home Shield

Dear Kimberly, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Rocky Amagan

Had a microwave and dishwasher replaced. Recently had our 2 year dishwasher fixed without issue. Service was professional and timely.

2 years ago

Reply from American Home Shield

Dear Rocky, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jim Norman, OK

A major problem in my home should have been addressed by AHS, but I was constantly ignored and / or passed on to someone else which resulted in my having to obtain a 27 K loan to fix the problem. Being retired and on a fixed income, that has really taken a toll on my financial standing.

2 years ago

Reply from American Home Shield

Dear Jim, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 11th, 2023

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Verified Customer

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Donna St Louis, MO

home shield representatives are difficult to understand and in my experience they do not understand the product. seems they read from a script without having knowledge of contracts. this is very frustrating.

2 years ago

Reply from American Home Shield

Dear Donna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Garry

Great service and on top of things. My old washer was going out and needed fixed so they bought me a brand new one still in the box.

2 years ago

Reply from American Home Shield

Dear Garry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Alfredo Gan Raleigh, NC

Liked the way my first claim was quickly processed.Don’t like the tax on service fee (I didn’t have to pay this tax when I used another home warranty company)

2 years ago

Reply from American Home Shield

Alfredo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Chris Chapman Penn Laird, VA

The only down side is the repair and parts take several weeks to complete but that’s part of our todays problems since Covid19’

2 years ago

Reply from American Home Shield

Dear Chris, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Kila Emenegger Bothell, WA

Very VERY frustrated with most of your staff I have talked to. There is so much broken English that there is a major language barrier. With that said, no one seems to be putting my order in right and communicating to the dispatch tech companies correctly so therefore my appliance is months past due to my house! Please get more English speaking people on your team! The ones you have are lousy and they waste MY unlimited time!

2 years ago

Reply from American Home Shield

Dear Kila, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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James Wake Forest, NC

I appreciated AHS quick turnaround time from the time we reported our issue to the time a service provider could be here.

2 years ago

Reply from American Home Shield

Dear James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Linda Simmoneau Ozark, MO

This is a great company. They’re always professional and polite. Service is fast and the providers have been awesome.

2 years ago

Reply from American Home Shield

Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Laura Bower Pittsburgh, PA

I had a scheduled appointment today and no one showed up and AHS said there was nothing they could do other than schedule me another appointment 6 days out. This is unacceptable. I pay alot of money for this service and when I confirmed my appointment and had it confirmed to me several times the day before and took a day off of work for the repair.

2 years ago

Reply from American Home Shield

Dear Laura, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Jim L Wichita, KS

Quick to respond, getting more efficient month by month with allowing the ability to arrange appt with some vendors right off the bat

2 years ago

Reply from American Home Shield

Dear Jim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 10th, 2023

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Verified Customer

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Kenneth

After 38 years, I have canceled my contract with AHS. If you are considering AHS, my advice to you is to run, don't walk away! What was once a great, reliable home warranty service has morphed onto a nightmare of, with rare exception, unresponsive, poor quality contractors and, if you're actually able to reach a human, hard-to understand call center customer service agents. I will set aside the money I paid to AHS and choose people I can trust to do my home repairs.

2 years ago Edited October 10, 2023

Reply from American Home Shield

Dear Kenneth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Iona Brookfield, WI

The customer service is very poor. My premium and deductible costs increased after my first year even though I had only 2 repairs. I am aware of others who have been reimbursed with new appliances and their deductibles and premiums remain the same.

2 years ago

Reply from American Home Shield

Dear Iona, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Christine Derby, KS

AHS , is well worth having and we have had it for 15+ years and we’re glad we have had it during our time in our current home

2 years ago

Reply from American Home Shield

Christine, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Krista Okatie, SC

1) AHS can't seem to separate my two contracts for two different addresses. 2) Scheduler told me that electrician would be there between 8 and 10 as I was the first appointment of the day. Unfortunately, that was not the electrician's schedule.

2 years ago

Reply from American Home Shield

Dear Krista, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Daniela Gilbert, AZ

They are always courteous and schedule maintenance right away. I have needed recall services and they have been prompt about that.

2 years ago

Reply from American Home Shield

Daniela, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Donald Yukon, OK

I did not like the fact that you did not cover the replacement cost of my water heater. The technician’s report said it failed due to normal wear and tear. The water heater was 21 years old. I’m not very happy about that!!

2 years ago

Reply from American Home Shield

Donald, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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George Sierra Vista, AZ

Jessica clearly explained my options and process for replacing my electric oven. Received portal link and was able to choose an oven at no cost.

2 years ago

Reply from American Home Shield

George, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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SH Teo Irvine, CA

When we signed up for the AHS home warranty program, the agent mentioned that since we're getting the Shield Complete package which has the most comprehensive coverage, we are entitled to a free aircon tune-up in Spring and free heater tune-up in fall. Now that we are ready to use the heater tube-up, we were told that this offer no longer applies to us. Very disappointed that AHS did not honor us promises.

2 years ago

Reply from American Home Shield

Dear SH Teo, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Judith Arlington, TX

Has always been worthwhile. Good service. And prompt. AHS came with this house when I bought it 29 years ago. I have renewed it every year since.

2 years ago

Reply from American Home Shield

Dear Judith, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Vania Gauthreaux

Horrendous vendors, employees often hard to understand and sometimes do not try hard to get customer satisfaction—just obstructive. Have to call many times for one issue. Mostly incompetent. But they are cheaper than others

2 years ago

Reply from American Home Shield

Vania, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah Please provide your AHS contract number or property address.

Oct. 4th, 2023

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Verified Customer

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Jan Steppy Fort Worth, TX

Great company, easy to schedule service online, good contractors,etc. it’s a must if you have older appliances in your home.

2 years ago

Reply from American Home Shield

Dear Jan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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