American Home Shield: Read 34,384 User Reviews From Real Homeowners

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deepa singh

I wish and hope I could give a negative review. It's my biggest mistake that I took a Home Warranty plan from American Home Shield. If you are willing to wait for a month or so to resolve your issue, then only go for this company. If there is any urgency or emergency at your home and you need to get things fixed, then please forget it; it's never going to happen. The best part is, AHS does not take responsibility for any work delay, and they will not call you to give any updates. It's your responsibility to call them every time, and every time, they just say sorry for the delay. I had a leakage in the bathroom that was damaging my garage wall. It took them more than a month, and it still hasn't been fixed. When I asked for any senior person to give me a call back, that person said, "Sir, you have to wait; this is the process," which made me furious because it had been more than two weeks, and I was living with a leakage and damaged wall. On top of that, she told me, "Sir, read the contract; this is what you signed up for, so you cannot talk to us like that, and you have to wait. IF you thinking taking AHS service than please reconsider you decision or get ready for long n longer wait and just pray to god that your issue get resolve in time

6 months ago

Reply from American Home Shield

Dear Deepa. I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 1st, 2024

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Byron Flynn

I've had AHS at three homes for over ten years now and never filed a claim. Two weeks ago ago during my A/C inspection (I did not use AHS for this) we were told our A/C vents in our crawl space needed replacing and to my horror a water leak was discovered. The leak was from inside my wall for a shower. I contacted AHS for both problems and two separate technicians were sent out. That was almost two weeks ago and so far nothing. Both companies are waiting for approval from AHS. I was able to isolate the leak but waiting this long is totally unacceptable. One bathroom is unusable. Starting to think I've paid for this insurance for this long and it's nothing but a scam.

6 months ago

Reply from American Home Shield

Dear Byron, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 1st, 2024

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Hansel Sneed

Upon requesting service for my pool heater, which was initially attended to approximately two years ago, I encountered a discrepancy in the technical diagnosis. The initial technician recommended a complete unit replacement due to incorrectly installed lines, a solution not covered by AHS. However, a subsequent independent evaluation contradicted this, resulting in a successful repair. Recently, the issue resurfaced, and the original technician, upon return, inaccurately attributed the malfunction to the gas regulator. My request for a second opinion was, regrettably, denied by AHS. This pattern of responses suggests a possible reluctance to replace units, leading me to decide against future engagements with this company.

6 months ago

Reply from American Home Shield

Dear Hansel, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 1st, 2024

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Mike

DO NOT BUY IF YOU LIVE IN A RURAL AREA - IT'S A SCAM! Bought a warranty for my mother's house in rural Michigan. Put in a service request for her fridge and they couldn't find anyone to fix it. Said we could look, we couldn't find anyone and paid out of pocket. Had an issue with her furnace. Called for a list of approved providers, they wouldn't provide one and we couldn't find anyone who took AHS and paid out of pocket again. Called to cancel contract and ask for full refund. After endless script entries trying to get me to keep it, they refunded the service fee for the fridge but refused to refund the monthly premiums and CHARGED ME A $21.95 fee to cancel a contract that was worthless. This was false advertising of the highest order. AHS claimed they covered the area (a competitor wouldn't provide a quote because they were honest and said they couldn't provide coverage in her area), took my money knowing they could never provide service to her area. I'm out $400 due to these scammers. Stay away.

7 months ago

Reply from American Home Shield

Dear Mike, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Apr. 18th, 2024

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Jay Naquin

We bought a home in October 2023. The home came with an American Home Shield Warranty. Shortly after moving in, the stove top developed an issue. You either have high or no heat so it is useless. We filed a claim with American Home Shield and still have no resolution April 8, 2024). What good is a kitchen without a stove? When calling the company you are transferred to somewhere outside of the country where non native English speakers do not offer any help. Before we knew that the warranty was useless, we purchased a warranty for each of our other two homes and now we feel completely robbed because there is no way to get our many back that was paid in good faith to a business that has not met their obligation to repair or replace the covered appliance in our home which is essential. DO NOT BUY THIS WARRANTY! IT IS A TOTAL WASTE OF HARD-EARNED MONEY!

7 months ago

Reply from American Home Shield

Dear Jay, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Apr. 15th, 2024

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Stacy Eiben

I had been with AHS over the span of 25 years and three homes. Unfortunately, I have seen the service deteriorate during that time and, as of today, I'm done with them. STAY AWAY FROM AMERICAN HOME SHIELD. I had been attempting to get a refrigerator icemaker repaired over the last 2 years. During that time, AHS sent out 4 different companies. One of the earlier companies fully disassembled the icemaker and used a hair dryer / heat gun to thaw the ice. While I didn't know it at the time, but the heat did damage and the tech broke some additional parts behind the icemaker and didn't put all the parts back. Fast forward 1.5 years and we had Samsung come out, at AHS' request, to see if they would warranty repair; Samsung refused the warranty due to the heat damage, missing parts, and the additional damage behind the icemaker assembly. In fact, Samsung now says it is not repairable. Over the last 6 months, I have worked with AHS to resolve the problem their techs caused. Depending on who I spoke with, I have been told numerous times they would do a cash out or replace. Call in a month later and they tell me it's my problem, because the damage is not "normal wear and tear." After going back and forth with them, I'm finally done. You win AHS...and lose. Will never go back to you again and will let everyone I know to stay away from you.

7 months ago

Reply from American Home Shield

Dear Stacy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 28th, 2024

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Verified Customer

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Dianne Meyer Houston, TX

Excellent response time on first visit and fulfillment of service once the part and schedule allowed the Hornet serviceman to do so. So thankful.

1 year ago

Reply from American Home Shield

Dear Dianne, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Margaret Frisco, TX

One particular issue we had repeat 4 times in a year but they would not replace the appliance. So we were stuck in an endless loop of same fix for temporary time, same breakage, repeat service fee.

1 year ago

Reply from American Home Shield

Dear Margaret, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Mary Jane Fuller Waco, TX

They did a fantastic job. Responded quicker than expected. Diagnosed the problem quickly and we were back up and running again. A++ in my book.

1 year ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Gayle Sicklerville, NJ

At times it’s incredibly hard to get someone on the phone to speak to. I’ve had issues where it’s difficult to get a technician or technician does not show up to preform work.

1 year ago

Reply from American Home Shield

Dear Gayle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Brett Lantz Charlotte, NC

If you want a company that runs everything you say through a translator and the CSR just repeats whatever the screen is telling them to- this is your company! Want subcontractors that aren’t licensed in your state? This is your company! Want a washing machine to not work for a month? Do you want every right to elevate your issue stopped by the lowest level? This is your company. Soon, it will no longer be our company! After 13 years of loyalty it is beyond recognition

1 year ago

Reply from American Home Shield

Dear Brett, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your AHS contract number or property address.

Nov. 21st, 2023

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Verified Customer

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Linda Littlejohn Benton, KY

Response was good. In one case it took a very long time to get the parts. Galloway Plumbing and Appliance in Paducah, Ky, was extremely responsive!

1 year ago

Reply from American Home Shield

Dear Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 13th, 2023

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Verified Customer

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Ron Thoreson Reno, NV

Appliance repairman diagnosed my problem as a broken part in my refrigerator. AHS notified me that they would not approve the necessary part and repair. I had to hire a different appliance repair shop to actually do the repair, not just tell me what the problem is.

1 year ago

Reply from American Home Shield

Dear Ron, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Lamont Ballwin, MO

Great support and response. No hassles and straight to the point in seeking to resolve my situation. Professionalism great.

1 year ago

Reply from American Home Shield

Lamont, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Mike Sisk Kyiv, 30

Prompt service, and great coverage! The companies employed by American home shield are very professional and knowledgeable.

1 year ago

Reply from American Home Shield

Dear Mike, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Nakenya Lawrence

I’m not happy first they canceled a work order I had to go back in to put in. Then you sent a company out to fix my hot water tank so the pilot light won’t stay lit so they say I need a new one you denied their request so not I’m paying for one. So since I’m paying I have to wait til Friday to get it installed it’s been out since Nov 1st very frustrating

1 year ago

Reply from American Home Shield

Dear Nakenya, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

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Verified Customer

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Valerie Palm Bay, FL

Still waiting for garbage disposal to be fixed - they sent someone out and I was told they did a temporary fix for me until new o e came. The temporary fix did not last long - put I. Another service request for it a week ago and no one has called to make appt to come and take care of it. They won’t answer my calls or msgs. Either. I need the garbage disposal to be working and not just temporarily- it’s been almost a month now

1 year ago

Reply from American Home Shield

Dear Valerie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Mark Sneed Oklahoma City, OK

When my AC went out late June and July for 5 weeks it was because the contractor waited on the replacement part that you insisted on ordering. I talked to several contractors that said they could get the parts within a few days. I had to endure 90 degrees in my house.

1 year ago

Reply from American Home Shield

Dear Mark, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

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Verified Customer

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Sharon Red Bluff, CA

7I wished u would replace old appliances that r not cost effective n have problems. Dishwasher doesn't clean well. Refer runs all the time and ice maker works fair.

1 year ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Rob Meyer

The technician that came to our home to do the repairs was very prompt, courteous and professional, and finish the job with no issues

1 year ago

Reply from American Home Shield

Dear Rob, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Jennifer Rodriguez

Customer service is terrible. Communication is terrible Representatives are from overseas and difficult to understand them, even more for them to understand us. Communication among them is non existent. No one knows anything, everyone has a different view of facts. Facts are facts. They all have a script and they’re not able to go outside of that script. Overall HORRIBLE.

1 year ago

Reply from American Home Shield

Dear Jennifer, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your property address.

Nov. 3rd, 2023

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Verified Customer

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Raul Rivera Buda, TX

Easy online or phone service to scheduler appointments. Very well pleased with service response and service repairs. It is worth the peace of mind.

1 year ago

Reply from American Home Shield

Dear Raul, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Joseph Wilson

The quick response to need repair or inspection. Someone actually answers th he for assistance. These things are outstanding.

1 year ago

Reply from American Home Shield

Dear Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Kazi Aurora, IL

Higher premiums than competitors. Still have to pay out of pocket for “modifications” to conform to “new code”. I feel that amount I am paying them every year I can replace a new appliance by myself every year. They should verify and work with honest service providers.

1 year ago

Reply from American Home Shield

Kazi, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your property address.

Nov. 3rd, 2023

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Verified Customer

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Pamela Clovis, CA

They were very hard workers and very polite. They answered all my questions. In short they were amazing. They also clean up after they had finished.

1 year ago

Reply from American Home Shield

Pamela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Michael San Antonio, TX

Incredible efficiency! Everything from the initial call to issue being resolved…two days. Was kept informed at all times. Highly recommend.

1 year ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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MsKirk

Hello Helped to get appointment with Brickstreet right away so they could come out and fix my appliance in two days thank you so much.🤗

1 year ago

Reply from American Home Shield

Ms, Kirk, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Sejal Patel Sycamore, IL

I like their service and how they try to repair instead of replace. But I am disappointed when things can't be repaired how much my out of pocket expense is.

1 year ago

Reply from American Home Shield

Dear Sejal, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Cynthia Asheville, NC

The repairman was, on time, very professional, and fixed the problem in a flash! I would welcome his help on any problem we have.

1 year ago

Reply from American Home Shield

Dear Cynthia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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El Bee Sacramento, CA

I recommend AHS to people I know. Sanchez Appliance Repair did a wonderful job as well as the tech who installed our new dryer.

1 year ago

Reply from American Home Shield

El, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Henry Swartz Jacksonville, FL

Ease of getting a claim started, quality of the service provided by the contractors assigned and the low monthly cost and "service fee".

1 year ago

Reply from American Home Shield

Henry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Marty Atlanta, GA

We have had several issues! One is been with company over 20 years, have issue with Air Conditioner every summer, never fix it right or replace it! I hate talking to people overseas you can’t understand nor can fix problems with service!!!

1 year ago

Reply from American Home Shield

Dear Marty, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Nov. 1st, 2023

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Verified Customer

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Stacey Carden Knoxville, TN

Best decision I ever made was to purchase AHS! They take away all the stress and worry when a repair is needed. Thank you AHS!!

1 year ago

Reply from American Home Shield

Dear Stacey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Mary Bowie, MD

Quick scheduling for service of washer and dryer. Quick repair of dryer and replacement choice for washer. Excellent customer service.

1 year ago

Reply from American Home Shield

Dear Mary, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Jon Washington, DC

I have been very frustrated with the customer service I have received on numerous occasions regarding a service request. I've asked for a supervisor to contact me on three separate occasions and have never received a call back. I've had a claim denied, and had it overturned when I spoke to a representative who agreed with my argument only to have it denied again two days later by another department who cannot be reached. This is extremely frustrating to say the least.

1 year ago

Reply from American Home Shield

Dear Jon, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Greg Geis Lebanon, OH

It is a good service to have but every year it has gone up in price as well as deductible. Not sure how much longer I can continue to afford this if price continues to rise.

1 year ago

Reply from American Home Shield

Dear Greg, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Shana

The Service with the Call Center was professional. Everything since then has been frustrating. The vendor says they have our washer but cannot give us a date for delivery. I expressed concern it had already been over 2 weeks and their Rep said “you’re luck - some people wait 6-8 months”. Terrible service from them so far and still no delivery date. We can install it. We just need delivery ASAP.

1 year ago

Reply from American Home Shield

Dear Shana, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 30th, 2023

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Verified Customer

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Clarisse Kovelman Valencia, CA

I’ve always been pleased with American Home Shield. My repair requests are dealt with very promptly and professionally. Can’t complain!

1 year ago

Reply from American Home Shield

Dear Clarisse, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Denise

The first plumbing appt did not resolve issue but the company returned 3 weeks later & new parts in tank resolved the problem.

1 year ago

Reply from American Home Shield

Denise, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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nickole johnson Salisbury, MD

Some of the contractors that are connected with the company are horrible. I had a horrible experience trying to get my dryer fix and felt like American home shield did nothing to make the experience better

1 year ago

Reply from American Home Shield

Dear Nickole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Sam Dunham North Las Vegas, NV

I like the web interface for making a claim. I got a service number and a call from the assigned repair service within 15 minutes.

1 year ago

Reply from American Home Shield

Dear Sam, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Mahasin Aqeel Atlanta, GA

Professional yet personal concern. Even the office staff that took care of my weird situation was impeccable! Thanks! The work was quick and great!

1 year ago

Reply from American Home Shield

Dear Mahasin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Philip Tullahoma, TN

Upset with the non covered costs. I understood AHS was supposed to replace an item when it broke. I do not remember anything about non covered costs. I have been a member with AHS for decades . I may have to reconsider my membership because of these non covered costs to replace my heat exchanger. Please have one of your supervisors contact me to explain why I have to pay anything over my service charge. Philip Bailey

1 year ago

Reply from American Home Shield

Dear Philip, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Deborah Partiz Tucson, AZ

1 year ago

Reply from American Home Shield

Dear Deborah, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Shari London-Wolvek Simi Valley, CA

Monthly premiums have doubled in the last 3 years and I had to fight and request to have my case sent to the escalation team in order to get resolution after 3 service calls ($300 in service call fees) to finally get my dishwasher replaced. I do not see the value in maintaining this policy. I have spent over $2300 in the last 3 years, in order to receive $707 for my dishwasher, FINALLY. I could have bought 3 dishwashers. I did not receive help with my microwave either, as it was deemed faulty installation. NO VALUE IN A HOME WARRANTY POLICY.

1 year ago

Reply from American Home Shield

Dear Shari, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Ann Lakeville, MN

The service was next day. The repairman was prompt, courteous, and informative. The problem was fixed on site same day. Very pleased.

1 year ago

Reply from American Home Shield

Dear Ann, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Catherina Cornioli Jacksonville, FL

Made an appointment online for fridge repair. Company called and made a visit. Everything turned out good. No extra payments.

1 year ago

Reply from American Home Shield

Dear Catherina, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Ron Colquitt

Over the years, it's been a grab bag. You usually have to wait several days or even a week or 2 to get someone out. If you need an appliance replaced, all of the technicians say it'll be the cheapest thing they can find. So I have really been reconsidering why I'm even paying all this money for them. I've had to replace my AC ($15k), refrigerator ($2k), garbage disposal ($200). Of the different repairs, I've had a mix of good and bad from the repairmen. As I write this I've gone from 3 stars and now down to one from evaluating this. To tell you the truth, I really don't see their value.

1 year ago

Reply from American Home Shield

Dear Ron, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Mary San Jose, CA

We liked that the companies you sent us were prompt and efficient. That the people they sent were always very polite and courteous.

1 year ago

Reply from American Home Shield

Dear Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Daniel Phoenix, AZ

1 year ago

Reply from American Home Shield

Daniel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 10th, 2023

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