American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Steve

45 days to fix a leaking water heater in a finished basement. Absolutely terrible company. I had to clean up water every day during that time. Customer service was absolutely terrible. I called to escalate 10 times during this issue and everyone said we’ll call back in 24-48hrs. They never did. We had pay someone to watch the house while we went on vacation. Ruined my summer.

1 year ago

Reply from American Home Shield

Hi Steve, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Lanny Prentice

We had an appliance repair company come out as set up through American Home Shield. The individual stood and talked and Googled the issue. No real expertise was had. The only surveys from American Home Shield indicated if work was complete. During this time American Home Shield continually called to renew my policy. I tried to explain why we were not renewing and they continued to call. Horrible company that does not listen to its customers.

1 year ago

Reply from American Home Shield

Dear Lanny, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Christina Mongelli

WORST COMPANY EVER VERY FRAUDULENT EVEN THE TECHNICIANS ALL SAY HOW THEY LIE TO CUSTOMERS NO CUSTOMER NEEDS THIS FAKE COVERAGE. AMERICAN HOMESHIELD GIVES EVERY FRAUDULENT REASON NOT TO COVER AN APPLIANCE, A SYSTEM, ETC. CANCELLED COVERAGE AND VERY HAPPY CUSTOMER SERVICE IS EXTREMELY POOR EVEN SO CALLED "SUPERVISORS" ARE VERY UNPROFESSIONAL I TALKED A FEW PEOPLE OUT OF USING THIS COMPANY I TELL EVERYONE HOW BAD THIS COMPANY IS, THAT THEY NEVER APPROVE A SERVICE CLAIM. I HAD TO SUE AHS IN CIVIL COURT. I FINALLY RECEIVED COMPENSATION. COMPANY TRUSTWORTHINESS IS BELOW ZERO!!!

1 year ago

Reply from American Home Shield

Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Brian Algee

American Homeshield uses a group of lazy scam artists as contractors. They come out several times and don't fix the issue. Then they say the appliance can't be fixed and want you to purchase a new one through them. Never mind trying to call them and get a rep you can understand. The whole thing is a joke and a scam. Lenders force buyers to have a warranty.

1 year ago

Reply from American Home Shield

Dear Brian, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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edubsauntie@yahoo.com

We’ve used AHS for over 10 years. We’re not happy with recent limitations on coverage. AC units, for example, are not covered as much as they used to be. Doing the math and comparing our monthly cost with the limited coverage of a new appliance and where not sure it’s worth the $125 a month.

1 year ago

Reply from American Home Shield

HI, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Jane Jacobs

ZERO STARS!!! The worst customer service ever -- deliberately obfuscating, frustrating, and at the most basic, ineffective. Incompetent technicians. Their contracts and practices are bait-and-switch. The company deliberately creates obstacles to resolving issues. The company should be shut down by the FTC for their dishonesty and deceptive practices. The. Worst. Ever.

1 year ago

Reply from American Home Shield

Dear Jane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Melanie R

I see the value in being a member and appreciated the coverage I had in the past. My low rating is from my most recent experiences and challenges I've faced getting my AC repaired. 4 + months for a resolution is unacceptable in my opinion.

1 year ago

Reply from American Home Shield

Dear Melanie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Eddie

For 3 long hot summer weeks...AHS cannot fix our AC unit. They keep sending different companies..but they have all different diagnostic. They want us to pay $1800 to finish the job. We just called someone else and he fixed our problem within 2 hrs for $700. We canceled our contract with them and never will sign up ..stay away from this company.

1 year ago

Reply from American Home Shield

Hi Eddie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Melinda

Very hard to communicate with the representatives. My experience was awful! Took took long to fix my issue which caused my refrigerator to get mold. I Asked for a supervisor several times and wasn’t granted the right. Communication with my issue was NOT logged properly for the next rep to pick up. Horrible experience all together. I do not trust American Home Shield to properly provide me the service I need during a time of need.

1 year ago

Reply from American Home Shield

Dear Melinda, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

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Verified Customer

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Eugenia

Company works without accountability and never lets the customer see the spreadable in righting The decitiin to cover a service is totally there devotion alone Never in more then 19 years I could not get the service company’s estimation available to me from Home Shield The service company’s that they work with can not leave a estimate to the customer They most of the time find reasons not to cover a repair and it takes very long time to get a repair done

1 year ago

Reply from American Home Shield

Dear Eugenia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Dianne Meyer Houston, TX

Excellent response time on first visit and fulfillment of service once the part and schedule allowed the Hornet serviceman to do so. So thankful.

2 years ago

Reply from American Home Shield

Dear Dianne, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Margaret Frisco, TX

One particular issue we had repeat 4 times in a year but they would not replace the appliance. So we were stuck in an endless loop of same fix for temporary time, same breakage, repeat service fee.

2 years ago

Reply from American Home Shield

Dear Margaret, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Mary Jane Fuller Waco, TX

They did a fantastic job. Responded quicker than expected. Diagnosed the problem quickly and we were back up and running again. A++ in my book.

2 years ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Gayle Sicklerville, NJ

At times it’s incredibly hard to get someone on the phone to speak to. I’ve had issues where it’s difficult to get a technician or technician does not show up to preform work.

2 years ago

Reply from American Home Shield

Dear Gayle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Brett Lantz Charlotte, NC

If you want a company that runs everything you say through a translator and the CSR just repeats whatever the screen is telling them to- this is your company! Want subcontractors that aren’t licensed in your state? This is your company! Want a washing machine to not work for a month? Do you want every right to elevate your issue stopped by the lowest level? This is your company. Soon, it will no longer be our company! After 13 years of loyalty it is beyond recognition

2 years ago

Reply from American Home Shield

Dear Brett, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your AHS contract number or property address.

Nov. 21st, 2023

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Verified Customer

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Linda Littlejohn Benton, KY

Response was good. In one case it took a very long time to get the parts. Galloway Plumbing and Appliance in Paducah, Ky, was extremely responsive!

2 years ago

Reply from American Home Shield

Dear Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 13th, 2023

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Verified Customer

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Ron Thoreson Reno, NV

Appliance repairman diagnosed my problem as a broken part in my refrigerator. AHS notified me that they would not approve the necessary part and repair. I had to hire a different appliance repair shop to actually do the repair, not just tell me what the problem is.

2 years ago

Reply from American Home Shield

Dear Ron, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Lamont Ballwin, MO

Great support and response. No hassles and straight to the point in seeking to resolve my situation. Professionalism great.

2 years ago

Reply from American Home Shield

Lamont, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Mike Sisk Kyiv, 30

Prompt service, and great coverage! The companies employed by American home shield are very professional and knowledgeable.

2 years ago

Reply from American Home Shield

Dear Mike, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Nakenya Lawrence

I’m not happy first they canceled a work order I had to go back in to put in. Then you sent a company out to fix my hot water tank so the pilot light won’t stay lit so they say I need a new one you denied their request so not I’m paying for one. So since I’m paying I have to wait til Friday to get it installed it’s been out since Nov 1st very frustrating

2 years ago

Reply from American Home Shield

Dear Nakenya, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

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Verified Customer

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Valerie Palm Bay, FL

Still waiting for garbage disposal to be fixed - they sent someone out and I was told they did a temporary fix for me until new o e came. The temporary fix did not last long - put I. Another service request for it a week ago and no one has called to make appt to come and take care of it. They won’t answer my calls or msgs. Either. I need the garbage disposal to be working and not just temporarily- it’s been almost a month now

2 years ago

Reply from American Home Shield

Dear Valerie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Mark Sneed Oklahoma City, OK

When my AC went out late June and July for 5 weeks it was because the contractor waited on the replacement part that you insisted on ordering. I talked to several contractors that said they could get the parts within a few days. I had to endure 90 degrees in my house.

2 years ago

Reply from American Home Shield

Dear Mark, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 8th, 2023

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Verified Customer

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Sharon Red Bluff, CA

7I wished u would replace old appliances that r not cost effective n have problems. Dishwasher doesn't clean well. Refer runs all the time and ice maker works fair.

2 years ago

Reply from American Home Shield

Dear Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Rob Meyer

The technician that came to our home to do the repairs was very prompt, courteous and professional, and finish the job with no issues

2 years ago

Reply from American Home Shield

Dear Rob, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Jennifer Rodriguez

Customer service is terrible. Communication is terrible Representatives are from overseas and difficult to understand them, even more for them to understand us. Communication among them is non existent. No one knows anything, everyone has a different view of facts. Facts are facts. They all have a script and they’re not able to go outside of that script. Overall HORRIBLE.

2 years ago

Reply from American Home Shield

Dear Jennifer, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your property address.

Nov. 3rd, 2023

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Verified Customer

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Raul Rivera Buda, TX

Easy online or phone service to scheduler appointments. Very well pleased with service response and service repairs. It is worth the peace of mind.

2 years ago

Reply from American Home Shield

Dear Raul, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Joseph Wilson

The quick response to need repair or inspection. Someone actually answers th he for assistance. These things are outstanding.

2 years ago

Reply from American Home Shield

Dear Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Kazi Aurora, IL

Higher premiums than competitors. Still have to pay out of pocket for “modifications” to conform to “new code”. I feel that amount I am paying them every year I can replace a new appliance by myself every year. They should verify and work with honest service providers.

2 years ago

Reply from American Home Shield

Kazi, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your property address.

Nov. 3rd, 2023

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Verified Customer

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Pamela Clovis, CA

They were very hard workers and very polite. They answered all my questions. In short they were amazing. They also clean up after they had finished.

2 years ago

Reply from American Home Shield

Pamela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Michael San Antonio, TX

Incredible efficiency! Everything from the initial call to issue being resolved…two days. Was kept informed at all times. Highly recommend.

2 years ago

Reply from American Home Shield

Dear Michael, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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MsKirk

Hello Helped to get appointment with Brickstreet right away so they could come out and fix my appliance in two days thank you so much.🤗

2 years ago

Reply from American Home Shield

Ms, Kirk, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Sejal Patel Sycamore, IL

I like their service and how they try to repair instead of replace. But I am disappointed when things can't be repaired how much my out of pocket expense is.

2 years ago

Reply from American Home Shield

Dear Sejal, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Cynthia Asheville, NC

The repairman was, on time, very professional, and fixed the problem in a flash! I would welcome his help on any problem we have.

2 years ago

Reply from American Home Shield

Dear Cynthia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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El Bee Sacramento, CA

I recommend AHS to people I know. Sanchez Appliance Repair did a wonderful job as well as the tech who installed our new dryer.

2 years ago

Reply from American Home Shield

El, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Henry Swartz Jacksonville, FL

Ease of getting a claim started, quality of the service provided by the contractors assigned and the low monthly cost and "service fee".

2 years ago

Reply from American Home Shield

Henry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Marty Atlanta, GA

We have had several issues! One is been with company over 20 years, have issue with Air Conditioner every summer, never fix it right or replace it! I hate talking to people overseas you can’t understand nor can fix problems with service!!!

2 years ago

Reply from American Home Shield

Dear Marty, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Nov. 1st, 2023

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Verified Customer

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Stacey Carden Knoxville, TN

Best decision I ever made was to purchase AHS! They take away all the stress and worry when a repair is needed. Thank you AHS!!

2 years ago

Reply from American Home Shield

Dear Stacey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Mary Bowie, MD

Quick scheduling for service of washer and dryer. Quick repair of dryer and replacement choice for washer. Excellent customer service.

2 years ago

Reply from American Home Shield

Dear Mary, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Jon Washington, DC

I have been very frustrated with the customer service I have received on numerous occasions regarding a service request. I've asked for a supervisor to contact me on three separate occasions and have never received a call back. I've had a claim denied, and had it overturned when I spoke to a representative who agreed with my argument only to have it denied again two days later by another department who cannot be reached. This is extremely frustrating to say the least.

2 years ago

Reply from American Home Shield

Dear Jon, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Greg Geis Lebanon, OH

It is a good service to have but every year it has gone up in price as well as deductible. Not sure how much longer I can continue to afford this if price continues to rise.

2 years ago

Reply from American Home Shield

Dear Greg, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Shana

The Service with the Call Center was professional. Everything since then has been frustrating. The vendor says they have our washer but cannot give us a date for delivery. I expressed concern it had already been over 2 weeks and their Rep said “you’re luck - some people wait 6-8 months”. Terrible service from them so far and still no delivery date. We can install it. We just need delivery ASAP.

2 years ago

Reply from American Home Shield

Dear Shana, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 30th, 2023

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Verified Customer

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Clarisse Kovelman Valencia, CA

I’ve always been pleased with American Home Shield. My repair requests are dealt with very promptly and professionally. Can’t complain!

2 years ago

Reply from American Home Shield

Dear Clarisse, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Denise

The first plumbing appt did not resolve issue but the company returned 3 weeks later & new parts in tank resolved the problem.

2 years ago

Reply from American Home Shield

Denise, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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nickole johnson Salisbury, MD

Some of the contractors that are connected with the company are horrible. I had a horrible experience trying to get my dryer fix and felt like American home shield did nothing to make the experience better

2 years ago

Reply from American Home Shield

Dear Nickole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Sam Dunham North Las Vegas, NV

I like the web interface for making a claim. I got a service number and a call from the assigned repair service within 15 minutes.

2 years ago

Reply from American Home Shield

Dear Sam, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Mahasin Aqeel Atlanta, GA

Professional yet personal concern. Even the office staff that took care of my weird situation was impeccable! Thanks! The work was quick and great!

2 years ago

Reply from American Home Shield

Dear Mahasin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Philip Tullahoma, TN

Upset with the non covered costs. I understood AHS was supposed to replace an item when it broke. I do not remember anything about non covered costs. I have been a member with AHS for decades . I may have to reconsider my membership because of these non covered costs to replace my heat exchanger. Please have one of your supervisors contact me to explain why I have to pay anything over my service charge. Philip Bailey

2 years ago

Reply from American Home Shield

Dear Philip, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Deborah Partiz Tucson, AZ

2 years ago

Reply from American Home Shield

Dear Deborah, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Shari London-Wolvek Simi Valley, CA

Monthly premiums have doubled in the last 3 years and I had to fight and request to have my case sent to the escalation team in order to get resolution after 3 service calls ($300 in service call fees) to finally get my dishwasher replaced. I do not see the value in maintaining this policy. I have spent over $2300 in the last 3 years, in order to receive $707 for my dishwasher, FINALLY. I could have bought 3 dishwashers. I did not receive help with my microwave either, as it was deemed faulty installation. NO VALUE IN A HOME WARRANTY POLICY.

2 years ago

Reply from American Home Shield

Dear Shari, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Ann Lakeville, MN

The service was next day. The repairman was prompt, courteous, and informative. The problem was fixed on site same day. Very pleased.

2 years ago

Reply from American Home Shield

Dear Ann, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 25th, 2023

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