American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Krista Okatie, SC

1) AHS can't seem to separate my two contracts for two different addresses. 2) Scheduler told me that electrician would be there between 8 and 10 as I was the first appointment of the day. Unfortunately, that was not the electrician's schedule.

1 year ago

Reply from American Home Shield

Dear Krista, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Daniela Gilbert, AZ

They are always courteous and schedule maintenance right away. I have needed recall services and they have been prompt about that.

1 year ago

Reply from American Home Shield

Daniela, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Donald Yukon, OK

I did not like the fact that you did not cover the replacement cost of my water heater. The technician’s report said it failed due to normal wear and tear. The water heater was 21 years old. I’m not very happy about that!!

1 year ago

Reply from American Home Shield

Donald, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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George Sierra Vista, AZ

Jessica clearly explained my options and process for replacing my electric oven. Received portal link and was able to choose an oven at no cost.

1 year ago

Reply from American Home Shield

George, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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SH Teo Irvine, CA

When we signed up for the AHS home warranty program, the agent mentioned that since we're getting the Shield Complete package which has the most comprehensive coverage, we are entitled to a free aircon tune-up in Spring and free heater tune-up in fall. Now that we are ready to use the heater tube-up, we were told that this offer no longer applies to us. Very disappointed that AHS did not honor us promises.

1 year ago

Reply from American Home Shield

Dear SH Teo, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Judith Arlington, TX

Has always been worthwhile. Good service. And prompt. AHS came with this house when I bought it 29 years ago. I have renewed it every year since.

1 year ago

Reply from American Home Shield

Dear Judith, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Vania Gauthreaux

Horrendous vendors, employees often hard to understand and sometimes do not try hard to get customer satisfaction—just obstructive. Have to call many times for one issue. Mostly incompetent. But they are cheaper than others

1 year ago

Reply from American Home Shield

Vania, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah Please provide your AHS contract number or property address.

Oct. 4th, 2023

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Verified Customer

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Jan Steppy Fort Worth, TX

Great company, easy to schedule service online, good contractors,etc. it’s a must if you have older appliances in your home.

1 year ago

Reply from American Home Shield

Dear Jan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Ashley

They wanted to fix the issue in the cheapest way possible for them, which included forcing me to have to pay for modifications that I did not want. Due to this issue I was out of my home for two months waiting for the problem to get fixed.

1 year ago

Reply from American Home Shield

Dear Ashley, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 27th, 2023

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Verified Customer

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Robert Palm Desert, CA

The Service Provider was prompt, courteous, and finished in no time. We are pleased with the outcomes thus far. Thank you.

1 year ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Paul Parry Billings, MT

The company that AHS used was very good. They had to order a special part then came back weeks later when it came in and installed it

1 year ago

Reply from American Home Shield

Dear Paul, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Grace Gilbert, AZ

When call for a service request, you outsource your call center. When I call the person that answers the phone has such a thick accent. I cannot understand a word they are saying.

1 year ago

Reply from American Home Shield

Grace, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

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Juanetta Wallace Brooklyn, NY

My upright refrigerator is still not working properly. The icemaker is making pyramid ice at the bottom. It will be serviced again on Thursday of next week. This makes the 4th time.

1 year ago

Reply from American Home Shield

Dear Juanetta, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Helen Boardman, OR

I was assigned a company that did not fix Samsung products. I had told AHS representative the make of my dishwasher. This delayed the repair for a week.

1 year ago

Reply from American Home Shield

Dear Helen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Tanya Denver, CO

AHS has been amazing getting both our heat pumps back up and working. The company they contract out with has been amazing too.

1 year ago

Reply from American Home Shield

Dear Tanya, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Courtney Santa Clara, CA

This is the worst company I have ever dealt with. They are so incompitant they can't even get my duplex sides straight regardless of slow I speak, how many times I call and spell it out for them. This worthless company just charged me another $100 for now reason which I will be fighting since you can't get it figured out and the customer in this situation is right.

1 year ago

Reply from American Home Shield

Dear Courtney, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

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John Meridian, ID

Very satisfied with our knowledgeable service technician and AHS taking care of our unfixable microwave/oven combination.

1 year ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Asheesh DWIVEDI

Excellent customer service, value for money and peace of mind. A must for all home owners. American Home Shield Rocks!!!!

1 year ago

Reply from American Home Shield

Asheesh, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Michael Mabank, TX

US Air still has not completed the work, no matter how much I tell them I live alone and I get home every day at 6pm they text me at 1:30 letting me know they are on 5he way.well apparently it doesn’t matter how much I tell them I don’t get home till 6 they still show up while I am at work. I suppose it will not get resolved. US Air has the worst customer service of any company I have encountered.

1 year ago

Reply from American Home Shield

Dear Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 18th, 2023

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Verified Customer

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Arthur Castro Spotsylvania, VA

It’s a great company and having them is a wonderful peace of mind to have. Thank you for awesome support an American company you can trust.

1 year ago

Reply from American Home Shield

Arthur, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Robert

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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Ronald Perrin Bensalem, PA

I had two options only of either paying $1,500.00 for Freon charging that may work for long or purchase a new system for over $7,200.00. Either way I was not getting any support from AHS!

1 year ago

Reply from American Home Shield

Ronald, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

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Verified Customer

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Carlos El Paso, TX

It's been 6 weeks since my washer stopped working and AHS has yet to supply the necessary parts. Also, I had another appliance on the service call and it hasn't been fixed either because AHS does not allow one item to be repaired at a time. In other words, since 2 items are on the service ticket all parts must be in for both appliances for repairs to take place on either item. In fairness, and after repeated calls, AHS said it would refund the cost of the service call.

1 year ago

Reply from American Home Shield

Carlos, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

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Verified Customer

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Reggie King

Everything was taken care of appropriately and additional information was provided to prevent further complications with Air Conditioning equipment.

1 year ago

Reply from American Home Shield

Reggie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Eli Honolulu, HI

I've been with the company over 15 plus years. They seem to be getting better the past 2 years. Much better repair people being sent out. Company still drags its feet about broken equipment and replacement of non-functional appliances.

1 year ago

Reply from American Home Shield

Eli, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Kimm Hull, IA

The employees of AHS, are top notch 100% professional, knowledgeable, polite Would highly recommend to friends, and family, which I already have.

1 year ago

Reply from American Home Shield

Dear Kimm, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Daniel Lugo (FrostedFlames)

The worst company ever I had contact just come and tell me how to fix the issue and still charge me $100 for a service fee I asked them to cancel my account They told me I got a call back I never did I've only found one good contractor through this company while there must be premiums are $100 a month as soon as this last request call is finished my contract is done

1 year ago

Reply from American Home Shield

Dear Daniel, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 5th, 2023

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Verified Customer

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Susan Sevek

I recently needed 3 appliances serviced. The were prompt in scheduling service calls. My appliances were able to be fixed.

1 year ago

Reply from American Home Shield

Dear Susan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Janice Phoenix, AZ

Our service person was on time and very clean and polite. Quickly fixed our dishwasher issue and was in and out in 15 minutes!

1 year ago

Reply from American Home Shield

Janice, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Regan

Prompt, courteous, efficient services. Quick to respond to our needs and get us a repair service as quickly as possible.

1 year ago

Reply from American Home Shield

Dear Regan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Mary Lawton, OK

the only thing that upset me that it took so long to get the parts. but when they did get in the work they did was GREAT

1 year ago

Reply from American Home Shield

Dear Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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John

No issues, the work was done, but a tech needed to come a second time due to an accidental electrical failure that was fixed on the second visit

1 year ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Angel C (Angels Farm) Birmingham, AL

Love AHS best warranty company I have had it for years. Professionalism, Customer Service is good, cover lots of Appliances!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Angel, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Addie Helena, AL

Had a problem, reported it, American Home Shield took it from there, it was addressed and fixed. No complaints from me.

1 year ago

Reply from American Home Shield

Addie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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John Brown Tucson, AZ

So far terrible. Filed a warranty on an appliance, installers were unable to install, took my appliance instead of leaving it. Installed retrofit myself rescheduled delivery, installer came today and there's no appliance for him to install because the installers took it the first time. Would really like my stove delivered and installed by competent people.

1 year ago

Reply from American Home Shield

Dear John, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 19th, 2023

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Verified Customer

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Broc Coleman Saint Robert, MO

Filed a claim about my a/c not working. Within two weeks I had a brand new condenser and air handler. Extremely easy and convenient process.

1 year ago

Reply from American Home Shield

Dear Broc, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Matt Concord, CA

AHS is pretty much your only option. They can give you bad tech's as I am sure it's a bid but you can easily request someone else if they are not doing a good job.

1 year ago

Reply from American Home Shield

Matt, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Patty St Louis, MO

I am so happy that I have American Home Shield. They are a fantastic company and they really will replace the appliance if they cannot repair it!

1 year ago

Reply from American Home Shield

Patty, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Maudine Columbia, SC

They are very good about getting a contractor when you request service. The contractors are friendly and explained everything.

1 year ago

Reply from American Home Shield

Maudine, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Lance Seberg Bradenton, FL

American Home Shield and Home Security of America are the same company under different names. We reviewed several plans and even called support about warranty coverage in our area. While they said they had coverage for our residential area in reality they don't! This is evidenced by no contractor coming out to fix the problem for weeks now! I don't think this plan is worth the money!

1 year ago Edited July 19, 2023

Reply from American Home Shield

Dear Lance, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 17th, 2023

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Verified Customer

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Larry W Ft. Washington, MD

The company did an excellent job in repairing my dryer. Customer service was great. Would highly recommend the technician who repaired the dryer

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Larry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 18th, 2023

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Verified Customer

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Pat Malone Palatka, FL

The company is good for small every day problem's, one problem is you may have coverage for an item but know one in your area to do the job. I had this happen to me and never got my deductible back.

1 year ago

Reply from American Home Shield

Dear Pat, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Kim Washington, DC

I love the ease of scheduling. However, it may take over a week to get an appointment. It probably has something to do with the fact that I live in a rural area.

1 year ago

Reply from American Home Shield

Kim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Dale Martin Jacksonville, FL

I like the fact that they help you with system problems without the hassle of trying to find a service provider. Even then, repairs are covered.

1 year ago

Reply from American Home Shield

Dale, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Gordon Wright Wylie, TX

The services AHS provide are not professional, and the providers they use are not experienced professionals who do not fix your problem. I would not recommend AHS to anyone and will move to another warranty service provider immediately. AHS is collecting your money, but when it comes time for them to provide warranty service, they find the cheapest and less skilled companies, which cause the customer more problems than they ever had before.

1 year ago

Reply from American Home Shield

Gordon, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

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Verified Customer

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Jack Klein Woodbridge, NJ

Customer service with Alisa taking care of all our claims in a very professional manner is the best. She is very fair with her decisions.

1 year ago

Reply from American Home Shield

Jack, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Arlisha McClease

The fact that y’all don’t have good contractors who care about getting things done but wanna charge all this money and don’t cover as much. The contractors are lazy and if they do fix it it’s cheaper than paying the service fee

1 year ago

Reply from American Home Shield

Arlisha, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

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Verified Customer

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Dianna

Our air-conditioner hasn't worked this well in years. Our provider was prompt and extremely proficient in his area of expertise.

1 year ago

Reply from American Home Shield

Dianna, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Sue League City, TX

They are very quick in their response to any problems we have. They are professional and work hard to help resolve the issue!

1 year ago

Reply from American Home Shield

Sue, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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ELIZABETH QUINONEZ

Because this will be the third time that a technician comes to check the washer and is not fixed yet they have to order some more parts by this time I think would be better to replace it but the insurance which I been paying for years is not going to authorize it

1 year ago

Reply from American Home Shield

Elizabeth, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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