American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Georgina

Techs were through and were quick. They explained everything they worked on and what they fixed. Super friendly and happy with service provided

1 year ago

Reply from American Home Shield

Hi, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Not happy customer!

My dishwasher and dryer seem to be getting no power; both went out the same day. I reached out to AHS to get the issue resolved. I paid the $100 to get an electrician to come out with hesitation that it was electrical. It was NOT! Now I have to pay an additional $100 to get an appliance repair person to come to my home to hopefully solve the issue without a big problem.

1 year ago Edited January 13, 2025

Reply from American Home Shield

Hi , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Linda

They make potentially expensive repairs and maintenance affordable. And the companies they send to you have always been excellent.

1 year ago

Reply from American Home Shield

Hi Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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Verified Customer

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La Ronda Lott

I love American home shield. I never have issues when I go to use my services. The staff is always professional and listen to your needs.

1 year ago

Reply from American Home Shield

Hi LaRonda, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Richard

Had my hot water heater go out on 12/20/24 it is now Jan 2 and still no hot water heater call customer service again today person was clueless try to say plumber was holding it up spoke with plumber before I call American home they were still waiting for American to tell them were to pick it up anytime pluming has try several times to get info for heater and tracking number if I didn’t have American home shield I would go to home depot or Lowe’s and had it fix in one day twelve days is unacceptable

1 year ago

Reply from American Home Shield

Hi Richard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Steven

It was a pretty simple fix, but I knew that it would be taken care of, so I had no hesitation in contacting American home shield…

1 year ago

Reply from American Home Shield

Hi Steven, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Cynthia

They don’t know their vendors and they don’t care. I recently had a plumbing issue and the company they sent over suggested many repairs that were not required. It was a plugged pipe and they denied the claim. The company they hired said the clog was over 100 feet and they don’t cover over 50. 100 feet would put the pipe in the middle of the street…the clog was under 25’ but they didn’t want to listen to myself or my husband and we aren’t “certified” plumbers. Guess what, we may not be BUT We can read a tape measure.

1 year ago

Reply from American Home Shield

Hi Cynthia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Reena

Very easy to work with. Had several claims and all were handled quickly and covered. Glad I have AHS... saved me lots of money.

1 year ago

Reply from American Home Shield

Hi Reena, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Pamela

There was never any argument the gentleman that they contracted came out, made the request for the repairs we needed, and they took care of it.

1 year ago

Reply from American Home Shield

Hi Pamela, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Marivi

Customer service are prompt in taking the call, accomodating and follow up. The contractors are prompt and nice when asking question about the issue.

1 year ago

Reply from American Home Shield

Hi Marivi, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Frederick

Great so far! I was a previous customer but never had use for it. Now in a new home and it has already been a great benefit.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Deborah

When I was deciding on subscribing with AHS the sales representative told me that AHS removers the AC unit off the roof. Then after subscribing I was told that AHS DOES NOT REMOVE the old AC off the roof. THEY LIED in order to get a new subscription!

1 year ago

Reply from American Home Shield

Hi Deborah, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Tammy

Very unhappy. They keep sending out HVAC companies with very poor reviews. When I called concerned and spoke with Elise she refused to assign another company. I do plan on dropping this company as this has been a nightmare. We have gone 3 weeks with no ac. I requested that their quality assurance team do their job and look into these companies they are contracting. The company I’m being forced to deal with has multiple one star reviews and the reviews even spoke negatively about AHS. Something has to change or they will go out of business.

1 year ago

Reply from American Home Shield

Hi Tammy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Brian

excellent communication and service, they kept me up-to-date on progress of repair. Thank you very much for all of your help.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Melinda

The coverage for plumbing is awful. I paid you $125 to call your plumber , and because my home (and the several hundred homes in my community) have the plumbing access vent on the roof, the work was not covered. I ended up paying the entire service plus your fee, out of pocket. I'm guessing this won't be the last time I feel ripped off.

1 year ago

Reply from American Home Shield

Hi Melinda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Verified Customer

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Leonard

Excellent and fast service. Great customer experience, very professional, I would recement any of my friends and family.

1 year ago

Reply from American Home Shield

Dear Leonard,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Alexander

Knowing that I can just call AHS whenever I have problems with any of my appliances or electronics. It will get replaced or repaired

1 year ago

Reply from American Home Shield

Hi Alexander, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Dramane

The company does not covered anything’s. The experience I had with American home Shield,. Each time I had a service request, I had to pay a lot of money out of pocket. You do your monthly payment and when you request a service. You have to pay $125 upfront and when the technician comes out. They tell you, the company is not covering this and not covering that. You will end paying money out of pocket.

1 year ago

Reply from American Home Shield

Dear Dramane, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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GM

Great service, easy to get in contact with company and the businesses associated have been spot on regardless of their online reviews.

1 year ago

Reply from American Home Shield

Thanks GM. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Mark

Love it pay a one time fee for whatever is wrong . Anywhere else diagnostics fee then another fee for so.ething else . Gives me piece of mind

1 year ago

Reply from American Home Shield

Thanks Mark. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Nancy

I feel like I’m being over charged to fix my garage. I had no clue I had to come up with so much money to have it fixed. Because I was having to come with so much money, I decided to do a cash out, believing I would get the amount AHS was going to pay, which was $400.00, but all youre giving me is $92.00. This is ridiculous. So I am going to have to continue to use AHS to fix my garage and pay $500, that isn't in my budget, at all. I’m very disappointed with your company.

1 year ago

Reply from American Home Shield

Hi Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Anthony Wham

Excellent customer service. Top shelf user experience. Functionality and ease of us of customer web page is bestin class.

1 year ago

Reply from American Home Shield

Hi Anthony, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Rosheda

1 year ago

Reply from American Home Shield

Dear Rosheda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 18th, 2024

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Verified Customer

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BrendaSue Edwards

Mike was awesome. However the length of time it took to resolve my issues ..over 2wks..was not acceptable but no fault of Mike's. His work was exceptional.

1 year ago

Reply from American Home Shield

BrendaSue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Nannette

Every time we had used American Home Shield they have been prompt, courtesy and very well informed. The job was done very quickly.

1 year ago

Reply from American Home Shield

Dear Nannette, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Denise

Customer Service was quite helpful. The installation of my new washer and removal of my old washer was performed professionally and efficiently.

1 year ago

Reply from American Home Shield

Hi Denise, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 18th, 2024

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Verified Customer

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Richelle

I’ve been waiting for over a month to get my refrigerator service and every time they set the appointment they reschedule and say they’re waiting for a part. That’s been here for over four weeks. I feel like they’re avoiding to repair this refrigerator and my food is spoiling. I’m having to limit the amount of food I put in the refrigerator because it is being spoiled, so my opinion, I am extremely dissatisfied and disappointed with the outcome

1 year ago

Reply from American Home Shield

Dear Richelle, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Heather Garraway

Jessica, the AHS respresentative was professional, thorough, empathetic, patient, and polite throughout the phone conversation.

1 year ago

Reply from American Home Shield

Hi Heather, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 16th, 2024

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Verified Customer

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Blanca

The quality of technician I get. Some technician have told me that the learned there stuff from YouTube. One time I received a technician to check my washing machine. After standing in front of the machine he stated " I think is the valves, but if that doesn't work you a 30 days for us to come back again".

1 year ago

Reply from American Home Shield

Hi Blanca, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Randy Weeda

Decided to accept HVAC up grade program. Contractor submitted request and found out later AHS didn't push it through. Then was told in email that if I was charged for the new sst

1 year ago

Reply from American Home Shield

HI Randy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Paul

Very inconsistent, I was very pleased when they replaced my refrigerator, however other issues have not been addressed as efficiently. Their customer service is terrible, without out of country phone lines and agents who are very hard to understand. There is very little consistency in the level of professionalism of their techinicians

1 year ago

Reply from American Home Shield

Hi Paul, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Walter

The company is decent for cases which are simple; however, when getting parts with longer leadtime, this is not a good company to work with. They do not care about customer wait time as I have to wait from September to January just for a part to arrive.

1 year ago

Reply from American Home Shield

Hi Walter, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Alice

I had one experience where the service person didn’t solve my problem. It was then taken care of. So, far I’ve been pleased with service.

1 year ago

Reply from American Home Shield

Hi Alice,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Oct. 7th, 2024

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Verified Customer

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Romeo

AHS is really a great company. They are there when you need them. Quick response and takes care of your qualified needs!

1 year ago

Reply from American Home Shield

Hi Romeo, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Michele

Love it I’ve been a customer for years I will stay with them indefinitely. The contractors arrive quickly Nd are very thorough

1 year ago

Reply from American Home Shield

Hi Michele, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Verified Customer

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James

AHS lacks in communication and not fair in claim reimbursement. AHS cask-in-lieu is unfair and does not come close to reasonable market costs. I always have to pay more for any service I have done.

1 year ago

Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Rafid

I use to love AHS. It's not worh it anymore. You used to more for your money. I was paying 120 a month for what. I f I save $120 on the side every month it would cost the same as paying it on my own. They got to big and asking $100 dollars service fee. No thanks. I had to replace a 2 ton air conditioner and cost me almost 4 thousand dollars. Never again.

1 year ago

Reply from American Home Shield

Hi Rafid, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Marta

American Home Sheild is almost IMPOSSIBLE to get on the phone and when you do then it’s almost IMPOSSIBLE to get an American on the phone. You will get someone overseas who doesn’t understand your needs. American Home Sheild has raised their prices significantly since I started with them BUT there are no new products or improvements of customer service. I recommend keeping it local and assigning each customer a contact who is American and also local to their area. No more sending jobs overseas and frustrating our fellow citizens.

1 year ago

Reply from American Home Shield

Hi Marta, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Benjamin

No. Too much hassle and the service technicians they use are horrible and do not resolve issues. They owe me $100 refund for service requested, but not performed. Also, a service technician repaired my washer and used duct instead of the proper fasteners. The duct tape did not hold and made the problem worse and they never returned to complete the repair properly.

1 year ago

Reply from American Home Shield

Hi Benjamin, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Carol

I have called 4 times in an issue concerning a refund. I get different answers each time I call. Know one will give me an answer on it, just they will look into it. Plus I have a job that was being worked on and it is not completed? What’s up?

1 year ago

Reply from American Home Shield

Hi Carol, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Marshall

Usually we get people that know what needs to be done. We sometimes have to wait for parts. I am wondering why my monthly payment has gone up.

1 year ago

Reply from American Home Shield

Hi Marshall, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rick

Failed every chance After 3 weeks didn’t replace AC compressor that actually was under factory warranty!! Refused repair week 1 Agreed to replace part at No charge- after escalating up chain of command Failed to order part week2 Said patches list/ then so no, waiting on Lennox approval also gad to approve $1200 charge for $200 worth of Freon-week 3 Called another company replaced it at no charge within 32 hours! Week 4

1 year ago

Reply from American Home Shield

Hi Rick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Allan

Two months waiting for parts and when it couldn’t be fixed, they claim wires were eaten by rats. So, they are not replacing with a new dishwasher. I’ve been a customer here in SC for 17 years and for decades when I. Lived in California. I complained and they made several excuses. If they change their minds in the next couple of days, I will revise my rating. However, two months waiting for parts will make me give a slightly negative review in any case.

1 year ago

Reply from American Home Shield

Hi Allan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Janice

Like the friendly service, but the time it takes to get problem solved is too long. Being without air conditioner for 3 weeks in July was devastating.

1 year ago

Reply from American Home Shield

Hi Janice, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Verified Customer

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Tracy

I am not happy with the way they do business. It’s very shady and they have changed policies so much since I first signed a contract with them. Now my policy was not grandfathered in and I’m stuck with this high cost every month that keeps increasing, but not the top of the line package anymore as I was told previously.

1 year ago

Reply from American Home Shield

Hi Tracy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Rose

American Home Shield was great in solving my dryer issue I really appreciate you I have been with your company over 30 years. Thanks for all you do.

1 year ago

Reply from American Home Shield

Hi Rose, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Mary

If i didnt pay ahead 2 years I would drop American home sheild its a scam and a hassle all for nothing, I could of just saved my money and spent it with good companies, when the time runs out I will be dropping this company.

1 year ago

Reply from American Home Shield

Hi Mary, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Shannon

If I could give zero stars I would. I’ve been waiting over 5 months for my microwave to be fixed or replaced. The service is horrendous! They hire incompetent repair people and find every reason not to fix or replace appliances. Save your money. Don’t waste your money or time with AHS. This is not an isolated incident. We have had these issues with a washing machine, fridge and microwave. Look elsewhere.

1 year ago

Reply from American Home Shield

Hi Shannon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Maria

AHS is a SCAM. I had it for years and when my basement sumo pump broke I wasted $100 I won’t recommend any one to join in. A year contract that is a SCAM. I experienced that there are always extra feeds. The price keep increasing. I would have done better to safe the monthly fee for 15 years. It ended because when the repair person arrived he learned that the condensation line from the AC unit 2 feet away was discharging the water at the sumo pump. Less than 1 cup of clean water per month is discharged there the contract was nulled. Do not get in RUN AWAY

1 year ago

Reply from American Home Shield

Hi Maria, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Keithena

Of the 2 claims I had over the years had this warranty both were approved but I was sent crappy contractors who did not even do the work correctly, and I had to have somebody come out and redo the work they did causing me to spend even more money. The second claim I ended up not having their contractor do the work because they were trying to scam the company instead, I opted for a cash payment in which the company only offered me $166 but wanted to pay the scammer contractor company $770 per the estimate to complete work that was not even needed.

1 year ago

Reply from American Home Shield

Hi Keithena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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