American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Jacqueline Price Pikesville, MD

Recently the compressor was not working in my central air condition unit. I called AHS and an appointment schedule. Within two days my AC was repaired. Excellent service received, no problems with a replacement of the compressor. The repairman was on time, very courteous, and on time. AHS, in my opinion, is the best home warranty company certainly out rate my previous home warranty company.

4 years ago

Reply from American Home Shield

Hi Jacqueline,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2020

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Craig Nelson Red Lion, PA

From start to completion of the problem with my air conditioner the communication was very good from Home shield. They notified the local service company who reached out to me immediately. Luckily it was not a major issue. I'm not sure how much Home shield would have covered if I would have had to put new system in. I didn't bother to research that at the time.

4 years ago

Reply from American Home Shield

Hi Craig,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 29th, 2020

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Frank Mowrey Peoria, AZ

American Shield has been very responsive to my requests for service and have resolved every claim with speed and professional contractors. My only complaint is I have been locked out of my account and have contacted AHS numerous times to reset my password and they have never responded. I can’t access my account online because it says my password is incorrect, I then use the 'Forgot your password’ feature to reset my password and receive no response. I’ve tried numerous times to reset it but AHS never responds with an email to reset it. I really need to access my account but at a loss why AHS never responds! That’s my only concern with AHS and my only negative with them,

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Frank,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 29th, 2020

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Sean Stephenson O'Fallon, IL

I have been with American Home Shield for like 3 years and used it on several occasions. I haven't used it for about a year but noticed you had a notification a tech was on their way with a name as well. I wish that if there was a company I like that's in the American Home Shield family that the website would let me choose them. Or maybe a list of local companies in my area so maybe I could choose. My only complaint is the company that was picked to come out did not do residential calls on the weekend. Well my AC went out on Friday evening and only did weekend calls for businesses. The company did come out on first thing Tuesday and were professional.

4 years ago

Reply from American Home Shield

Hi Sean,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Gary Wayne Johnson Bakersfield, CA

We had an appliance, garbage disposal, start leaking water. a situation that would get worse over time. After contacting American Home Shield about our problem, they acted quickly and had a Plumbing Company contact us for an appointment immediately. We received prompt service from American Home Shield and their chosen Plumbing Company which completed the repair, replacement in a timely manner with no extra cost to us. We strongly recommend American Home Shield to other homeowners for piece of mind.

4 years ago

Reply from American Home Shield

Hi Gary,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 5th, 2020

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Jeff Thompson Mineral Wells, TX

Most recently we had the disposal go out on us. Using the online request system, we were assigned a technician and then were able to get him scheduled within an hour. He came and resolved our issue within a short time after receiving approval for the replacement from AHS. While the technician was installing the disposal, he discovered another issue with our sink, which he was able to get approval to make those repairs as well.

4 years ago

Reply from American Home Shield

Good morning Jeff,
We are glad the online portal made your process easy. We are so grateful for your kind words. Thanks for sharing your review with us.

Jun. 5th, 2020

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C MARTIN DEAN Eagle Mountain, UT

BRAVO! American Home Shield and the independent local contractors they do business through have me sold! AMS sent Jason from Crystal Clear Plumbing, St George, Utah, to replace my home's dying water heater. Jason was professional, pleasant, efficient, tidy, and had the old water heater out and a new top quality brand water heater in in no time. My realtor recommended American Home Shield when I purchased this home and I know now that he was referring a top tier home warranty company.

4 years ago

Reply from American Home Shield

Hi C Martin Dean,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 11th, 2020

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Valerie Smith Phoenix, AZ

I have switch to this company a few months ago,I heard that this was a really good company so I switch because I was not happy with the company I had. So I called up American Sheild because I had a problem with my AC,the company they use was excellent they came out the same day and fix it. Their was no hidden fees just my service charge,that made me feel happy. I will recommend to my friends and family. Thanks for the great experience.

4 years ago

Reply from American Home Shield

Hi Valerie,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 24th, 2020

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Susan D Smith Prattville, AL

I recently purchased a home in which part of the sale was American Home Shield for one year. There was a problem with the tankless water heater so I called AHS. The rep that answered my call was courteous and efficient. Within minutes after the call, I had an appt. with a technician from a local company to come and service the water heater. So far so good! I would prefer not to have to pay a $75 service fee as I think it should be part of the AHS complete warranty package.

4 years ago

Reply from American Home Shield

Good morning Susan,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 23rd, 2020

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Jeff Martin Austin, TX

I have been an AHS customer for more than 7 years. While the service has been good, I have really seen an improvement it the process to request service and the service provider delivering the service. I have used AHS 3-4 times this year, which is a little more than normal and the issue was resolved within a few days. Very happy with the quality of service I am getting from AHS.

4 years ago

Reply from American Home Shield

Hi Jeff,
Your American Home Shield patronage is more than appreciated over the past seven years! We hope you continue to enjoy service and the repairs that each contractor completes!

Apr. 8th, 2020

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John McCrary Wilson, NC

I've had American Home Sheild for the last 11 years. Any issue I've had, I simply call or go online, report the issue, and within 24 hours, I'm notified by the technician the provide. AHS contacts me immediately after I contact them to set everything in place. Contractors come out, diagnosed problem, repaired if not replaced. I will continue to use this company as a home warranty. If you're a 1st home buyer, I recommend this to you. You'll never miss the monthly payment, pay the service fee, and all else is handled. Thank you AHS

4 years ago

Reply from American Home Shield

Hi John,
Your patronage over the past 11 years is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 3rd, 2020

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Sharon Srock ,

When my washer went out I was excited and a bit nervous about using my homeshield coverage for the first time. Would it be as easy as advertised or would it be a big hassle? I needn't have worried. The online service was easy to use. The repair crew was polite and knowledgeable. They had me up and fixed in less than 48 hours. So glad I have the service.

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Apr. 2nd, 2020

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Steve Murray Peoria, AZ

I had to call AHS for a repair on our clothes washer and they were polite and eager to help. There were no hassles with getting someone to come out to fix the washer. The lady I talked to was eager to help and quickly responded. The company they called to help me sent a man who knew what he was doing who was also super nice. When the initial problem wasn't resolved (due to a more complicated problem that arose after the initial fix), AHS was, again, quick to respond with no extra cost.

4 years ago

Reply from American Home Shield

Good afternoon Steve,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.

Mar. 19th, 2020

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Leslie Sumner Laurel, MD

I like the fact 98% of the issues I have had to call AHS for they've sent reliable informational service companies to my home. They have provided quality work, spoken to me so I can totally understand and given sound advice as to what to avoid in the future. I didn't like once that my heating unit kept going down by spring and they wouldn't replace it but th he customer service rep explained as long as the repair m

4 years ago

Reply from American Home Shield

Good afternoon Leslie,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 19th, 2020

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s mcgee Chesapeake, VA

I love the company because of their quick response to my issue, whether it's an emergency or minor. Provide us with contractor's that are thorough and professional. What I hope will change is the AHS rules on home items covered. For example: a garbage disposal is clogged or broken and can't be fixed. But because it is old or rusted it is not covered. That's disappointing...

4 years ago

Reply from American Home Shield

Hi S. McGee,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Jan. 20th, 2020

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Deborah parsley Rockville, MD

Most experiences have been positive. This past service call has been a nightmare. We have now been over a week without a refrigerator. Service provider is completely incompetent and is now not returning calls. Provider says parts ordered, but then scheduled an appointment without ever talking with us "to do a second opinion since so many parts were ordered". If they are lacking that much confidence in their technician (totally plausible), then that warrants a call to us to discuss. Parts supposedly will be in on Monday (3 days from now) and they are supposed to be calling to set repair date. This will be the third time we have had to take time off work to repair one appliance. Not al all sure AHS will pay for the parts since they have the call labeled as "complete", but that is the contractor's problem, not mine. Time will tell.

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for sharing feedback about your most recent service experience to have the refrigerator issue repaired. I hate to hear about the delay and would be glad to speak with you to reach a resolution.

Jan. 17th, 2020

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Mary Shapiro Montclair, CA

We have had AHS for years and have used their services multiple times - for plumbers, electricians, A/C repairpeople, etc. The contractors/companies that they hire typically respond quickly, come to our place quickly, and solve the problem - or return again if they don't (or if the problem starts again). Also, the online service-request system is easy to use. We've always been happy with AHS and think it's well worth the monthly fee and the reasonable per-service charge.

4 years ago

Reply from American Home Shield

Hi Mary,
Your patronage is more than appreciated! I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 14th, 2020

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Charlie Trussville, AL

Just before Christmas, our washing machine started making a horrible noise, so we contacted American Home Shield. They set up a service request in a timely manner. Once it was diagnosed that the washer would have to be replaced, they were very responsive and gave us several options for a replacement. Once we made a decision on the washer, they had it delivered and installed quickly. And this was during the holiday’s, so we were not expecting the speed at which it was handled. Very happy customers.

4 years ago

Reply from American Home Shield

Hi Charlie,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty coverage!

Jan. 7th, 2020

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Tom Wrightwood, CA

Our service tech arrived and assessed the problem, then replaced the faulty part of our clothes dryer. He was on time, did the job and was out of our home in a good amount of time. Unfortunately, something beyond his control was still causing a problem with the dryer and he came back to do more trouble shooting the next day and determined the problem, made temporary adjustments and advised how we could correct the problem (a clogged dryer vent). We are completely satisfied with the American Home Shield policy at this point.

4 years ago

Reply from American Home Shield

Hi Tom,
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.

Jan. 3rd, 2020

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TexasPeg Coppell, TX

Service is scheduled pretty easily; Providers they have are timely - i.e. they call you and schedule you and show up.... but the quality of work can be hit or miss - the pool repair folks are great but the refrigerator repair guy was awful!! He didn't know anything about repairing my frig and was taking cell phone pictures and then talking with someone to do repairs. He was very rough with my freezer drawers that had to come out so he could get to repair section. He just pulled it out and didn't remove the freezing martini glasses so he broke them, and they were in plane sight. However, you can tell American Home Shield to 'never' send that company to your house and they'll honor your request. That's a positive for their customer service.

4 years ago

Reply from American Home Shield

Hi,
Your feedback about your American Home Shield experience is more than appreciated! I hope you continue to enjoy the customer service that AHS delivers.

Dec. 31st, 2019

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Tim Olsen Hamilton, VA

We have used them several times and they have been responsive and very helpful in their dealings with me. There is only one company they work with that I will not use. The company United Air Temp. They came to our house when we were having trouble with our furnace and tried to make reasons to get a new furnace. We had another contractor come in who told us our furnace was okay and fixed it and it has been functioning fine for 5 years. Because of this I refuse to use United Air Temp again and I never will.

4 years ago

Reply from American Home Shield

Hi Tim,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Dec. 26th, 2019

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Maxine Snoddy Woodbridge, VA

American Homeshield gets the job done by contracting with reliable and professional contractors. When a work order is requested, the follow up and contact with contractors is done in a timely manner and we’ve never had to call back and inquire about business assigned. When something needs fixing, it’s comforting to know that help is only a phone call away!!

4 years ago

Reply from American Home Shield

Hi Maxine,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Dec. 26th, 2019

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Arti

This service was originally an optional add-on to my mortgage 9 years ago. The coverage and price sounded good, so I signed up. In those years, I have made at least 4 service requests, and all have been handled expeditiously and satisfactorily. When my mortgage company stopped offering the service, I signed up on my own immediately. This has been a company and service I have really been glad I got, and have recommended it to anyone who asks.

4 years ago

Reply from American Home Shield

Hi Arti,
Your patronage to AHS is more than appreciated. I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

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Kelly Hodgenville, KY

We have had AHS contract for over a year. This was the second time within the last two months we have had to use our warranty. AHS was great. They notified the contractor and we received a call within a few hours with the scheduled date and time they would be here. Both times, the contractor was here when he said he would be here. Both times, he fixed the issue within an hour. The contractor was very professional and knowledgeable. Purchasing the home warranty is the best thing we have ever done.

4 years ago

Reply from American Home Shield

Hi Kelly,
I am pleased to hear about your AHS experience and the service that has been provided. We strive to make every experience a great one!

Dec. 7th, 2019

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David R. Mission Viejo, CA

I am thoroughly pleased with my last service request. The technician was willing to work around MY schedule after work hours, which means I suffered no lose in income on top of the service fee. He came right on schedule day one; troubleshot the problems and ordered parts. 2 working days later he was back (After work hours THANK YOU!) and repaired both the washer and dryer. I have ran 15 loads through them since the service and they are back to "Like New" operation. Like I said 10/10 100% satisfied! GREAT JOB, THANK YOU!!!!

4 years ago

Reply from American Home Shield

Hi David,
We are pleased to hear about your American Home Shield experience and hope you continue to enjoy a great service experience with the contractors we provide!

Dec. 3rd, 2019

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gma Waipahu, HI

I did finally schedule an appt and agent came right on time and quickly assessed the wobbly fan issue, which fortunately was able to secure ceiling fan! Next he addressed issues with lights in kitchen ceiling and garage ceiling flourencent lights and changed the ballasts and was great in informing what he used as all updated now, plus what type and size bulbs to use the next time!

4 years ago

Reply from American Home Shield

Hi Gma,
I am pleased to hear about the electrical repairs that were completed under your AHS contract. I hope you continue to enjoy the service experiences we provide.

Dec. 3rd, 2019

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Pixie Louisville, KY

I have had two plumbing issues occur Since I have been a customer of American Home Shield. American Home Shield goes above and beyond. I pay the service fee under my plan of $100. And expert is immediately assigned to my problem. An appointment is made, and the problem is fixed. The plumbers they have come to my house a professional and helpful. This home warranty program is excellent!

4 years ago

Reply from American Home Shield

Hi Pixie,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and hope to make the necessary changes.

Nov. 27th, 2019

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Mike Roseville, CA

Our heat stopped working, and the contractor sent by AHS identified the problem as the furnace fan motor having failed and got a replacement part delivered and installed in less than a week. While installing, he found that dirt and seal leaks of the fan would weaken the motor, and he cleaned and resealed at a reduced charge, since we were AHS customers (these items not covered by AHS). Better service than we have had in the past by the company that originally installed our furnace.

5 years ago

Reply from American Home Shield

Hi Mike,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 26th, 2019

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Elizabeth Columbia, SC

I love the fact that when I call to have my washer repaired,I was scheduled for someone to come out and repair the machine the same day.. I told the rep. the problem I was having with the machine,they ordered the parts, and when the parts were in,I was called and given a day and time when the tenacial would arrive. The tenacial was on time and repaired the machine in a timely manner.

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 26th, 2019

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R. Abel Round Rock, TX

Had central air heating issue. Turned on heat in my upstairs unit and started smelling burning (and not the first use burning off dust). Called AHS and the representative assisted me in selecting correct issue (heating) and a repair company was assigned in a matter of minutes. Scheduled for the company to come out and within a 30 min window my issue was resolved (burned out blower motor).

5 years ago

Reply from American Home Shield

Hi R. Abel,

Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 21st, 2019

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Frank Gallub Springfield, GA

This is a great insurance program that gives me peace of mind. Not worrying about things going wrong that cost money to take care of is well worth the cost of my policy. Since I started with AHS, I had two problems arise in my home. I got on line and went to the AHS website, put in my information and had an immediate reply with the name and number of the contractor to call. Just that fast! I am a customer for life!

5 years ago

Reply from American Home Shield

Hi Frank,
I am glad to hear about your most recent American Home Shield claim and both service claims that were repaired. I hope you continue to enjoy the contractors that AHS provides.

Nov. 21st, 2019

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Richard D Tucson, AZ

American Home Shield has all ways met their promise to cover our appliances...above and beyond our expectations! In the last two years, they have replaced our refrigerator, clothes washer and A/C condenser unit with top oi the line appliances, and they've repaired our microwave oven and air blower fan; all without hesitating or questioning the recommendations of their repair professionals. Thank you AHS!

5 years ago

Reply from American Home Shield

Hi Richard,
Your feedback is more than appreciated! I would be glad to speak with you and get the issue repaired.

Sep. 9th, 2019

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NEIMAH MOYER San Marcos, CA

THANK YOU SO VERY MUCH FOR THE TIME YOUR REP GAVE ME IN GOING THROUGHOUT THE HOUSE AND OUTSIDE REGARDING THE WATER HEATER AND THE FURNACE. I WAS NOT SHOWN WHERE ANYTHING WAS PRIOR TO PURCHASING THE HOME. HE LOOKED AT THE THERMOSTAT AND SET THE DIALS FOR THE WINTER HEAT AND SAID HE WILL ADJUST THEM WHEN THE SUMMER COLD SETS IN.HE WAS INCREDIBLY INFORMATIVE AND KNEW WHAT HAD TO BE RE DONE AND PERHAPS A NEW CONDENSER WHEN WE NEEDED THE ARTIC COLD TEMPS. YOUR TECHNICIAN WAS BRILLIANT AND I WOLD HAVE HIM BACK ANYTIME

5 years ago

Reply from American Home Shield

Good afternoon Neimah,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 9th, 2019

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Sherri Albany, GA

My experience with AHS has been one if great satisfaction. ALL service calls has been resolved timely, and the service technicians are very couteous. The customer service reps are also courteous and have answered all my questions professionally. The monthly service plan is very unaffordable. When I needed a replacement, i received my replacement in a timely manner. There were no long wait times between the service and installments.

5 years ago

Reply from American Home Shield

Hi Sherri,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 9th, 2019

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George Herron Rockwall, TX

I have had American Home Shield for five years now and while I don't always call them for minor repairs I do call them when I think something could get costly and they always provide me with a fast dependable service provider, American Home Shield might cost a bit more than other Home warranty companies but the service providers they have sent me have been top notch....

5 years ago

Reply from American Home Shield

Hi George,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 4th, 2019

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Frank Pianki Anderson, IN

Every time we have an appliance problem American Home Shield is empathic, responsive and they meet their commitments. Of course on a rare occasion, things don’t happen as expected such as getting parts in a timely manner. But even in these cases AHS works with the contractor to resolve the problem. We have been with AHS for at least 15 years and couldn’t imagine not having their support. We are customers for life.

5 years ago

Reply from American Home Shield

Hi Frank,
Your patronage of 15 plus years is more than appreciated! Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 31st, 2019

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Albert Jason Los Angeles, CA

I had a very productive experience and that has become a normal thing now that I have began to have contact with a young lady named Marly. I think the that her supervisor, Jeremy, and the company should know about the "over the top customer service" that she provides. She gives AHS a good name and I would have no problem telling other about the company. I must add that this has not be the case before now. Now I am very pleased to be with the company.

5 years ago

Reply from American Home Shield

Hi Albert,
It was a pleasure to read your feedback about your American Home Shield experience and the direct contact person. I hope you continue to enjoy the warranty and customer service experience!

Nov. 1st, 2019

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CARLA G HAIRSTON Salisbury, NC

I was very disappointed when my a/c unit stopped working. I thought I would really have to go deep into my pockets for the repair this time, but with American Home Shield I was covered with only a small deductible. The technician gave me a courtesy call before he arrived, explained the process and was very professional and friendly. I would definitely refer AHS to anyone.

5 years ago

Reply from American Home Shield

Hi Carla,

I am glad to hear about your most recent American Home Shield claim and the air conditioner that was repaired. I hope you continue to enjoy the contractors that AHS provides.

Oct. 30th, 2019

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SherylD Katy, TX

I purchased a condo with warranty service from AHS. and did not expect to use its service at alI as I have heard pretty much only negative reviews about home warranty companies. However, I am happy to say my experience with American Home Shield has been nothing but positive! No problems with requested warranty work and the contractors have all been great too.

5 years ago

Reply from American Home Shield

Hi Sheryl,
Your feedback is greatly appreciated and I hope you continue to use your AHS home warranty!

Oct. 29th, 2019

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Walter Plebanski Hammond, IN

I called American Home Shield about my furnace not working, they were great they set up a contractor within a hour an notified me who the contractor was, the contractor called an I we set up a date for service, they came an my furnace is running like a charm, an it didn't cost anything, it's good to come across areally good company that does what they say

5 years ago

Reply from American Home Shield

Hi Waiter,
It is always a pleasure to read good feedback about our customer experiences. I hope you continue to enjoy your AHS home warranty!

Oct. 28th, 2019

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David B. Evans, GA

The dishwasher went out shortly after I closed on my property. I called AHS and a technician was dispatched immediately. Once it was determined that the unit could not be fixed, AHS provided an option to have an eCard delivered to replace the dishwasher, which I accepted. I’ll pick out the new dishwasher tomorrow and have it installed. In a nutshell ... immediate response, evaluation, and prompt resolution as contracted. I can’t ask for any more than that! Thanks American Home Shield!!

5 years ago

Reply from American Home Shield

Hi David,
Your feedback about your experience to have the dishwasher repaired is greatly appreciated. We hope you continue to enjoy American Home Shield's customer service and the experiences we provide

Oct. 28th, 2019

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Ken H Hickman, CA

My gas furnace wasn't working. I logged a service request on the site around 10am. Got a call from the service tech about an hour later and he was at my house by 1pm the same day. Needed to order a part, that came in three days later. Was able to schedule the tech the next day to replace the part and he got my heater going again. Great server, great communication, and a very easy process

5 years ago

Reply from American Home Shield

Hi Ken,
It is our goal to provide you with the best service experience and repairs in a timely manner.

Oct. 28th, 2019

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Berta González-Harper Canyon Country, CA

Things have vastly improved since the last time I had to call American Home Shield for service, thank goodness. That time it took days to get some one to come out, and weeks to get the part and repair my refrigerator, I was not happy. This time Plumber and Electrician were dispatched the same day that I called for service. Each repair person called promptly and arrived as promised. Repairs were made and items checked to make sure all was working before they left. I am very happy with the dispatch and service technicians responsiveness, much improved. Thank you!

5 years ago

Reply from American Home Shield

Hi Berta,
Your feedback is more than appreciated and we are pleased to hear about the repairs that were completed!

Oct. 23rd, 2019

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H. Herndon Grapevine, TX

American Home Shield's process for submitting a service request is both reliable and efficient. Communication and the response time were both very favorable. Although the initial appointment time was significantly exceeded, the company representative that performed the work was extremely professional and communicated with me throughout the day to ensure that I knew his status. Once on-site, he fixed the issue promptly and made sure I knew the cause of the problem. He also had some tips regarding future preventative maintenance.

5 years ago

Reply from American Home Shield

Hi H. Herndon,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Oct. 10th, 2019

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James de Luca Charleston, SC

All services have been promptly addressed by AHS. I can suggest that they not use contractors that do not have full time office reception as if they do not perform the services correctly it takes a very long time to get them to notify AHS that they were not able to fix a problem. This delays a followup service from a replacement service provider.

5 years ago

Reply from American Home Shield

Good afternoon James,
I have read your review and would like to thank you for your feedback. I hope you continue to enjoy the contract!

Oct. 8th, 2019

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Abdul Rahman Ali Lithonia, GA

The mechanic came by for the 2nd time within 30 days. Magnetic tape around inside of the Refrigerator's dpor was not not workingto well. There was lots of condensation inside of refrigerator because seal was not holding. Repairman was very professional and knew his craft. But, my refrigerator is 40 years old! It should be replaced instead of continuing parch work.

5 years ago

Reply from American Home Shield

Hi Abdul,
Thanks for letting us know about your service experience with American Home Shield. I hope you continue to enjoy!

Oct. 8th, 2019

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Monica Gilbert Tucson, AZ

From the moment we discovered we had an issue and i went to the AHS website, which was so easy to file a claim, we were given the name of the vendor that would come out to our home. The technician was very experienced, he knew exactly what to look for and how to fix the problem. He was in and out. Very efficient. It was a smooth process from start to finish.

5 years ago

Reply from American Home Shield

Hi Monica,
I am pleased to hear about your most recent AHS experience and the tech that completed the repairs. I hope you continue to enjoy your home warranty!

Oct. 7th, 2019

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Lois Jene Carrington Pittsburgh, PA

I am very pleased with American Home Shield they have solved all of my Appliances, hot water tank & furnace problems. They are always willing to help. Their people are professional, on time and a pleasure to work with. I've been with them over 10 years. I am 82 years old with a 10-room house , I really need a company like American Home Shield to be here for me because my children have their own homes and Families. Check my record with them.

5 years ago

Reply from American Home Shield

Hi Lois,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2020

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Veachel Jackson Ridgecrest, CA

Serviceman recommended by AHS came out to see why our wall oven was not working. Said he would have to contact AHS as the parts needed were no longer available. AHS notified us that they would replace the wall oven. They ordered one for us and the original serviceman came back out and did the switch out. My wife and I are very pleased with the new oven. The service from AHS was great.

5 years ago

Reply from American Home Shield

Hi Veachel,
I am pleased to hear about the exceptional customer service that you have experienced with American Home Shield. I hope you continue to enjoy the home warranty and coverage we provide!

Sep. 20th, 2019

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T. Conner Flossmoor, IL

I’m 100% satisfied with the service American Home Shield “AHS”offers. From the Customer Service Rep. on day one who assisted me while signing up, to the service call placed (5 months later) and prompt service received. A technician was out to fix my problem in less than 24 hours. I have zero complaints and would recommend AHS to all first time homebuyers like myself. It’s honestly one less thing to worry about!

5 years ago

Reply from American Home Shield

Hi T. Conner,
I am pleased to hear about the exceptional customer service that you have experienced with American Home Shield. I hope you continue to enjoy the home warranty and coverage we provide!

Sep. 20th, 2019

American Home Shield Reviews