American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

William

Shady, rude, trifling employees. Beat you over the head with red tape to get out of paying out on services for which the customer is paying them to provide.

7 months ago

Reply from American Home Shield

Hello William,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize that your experience was not to you satisfaction. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 6th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Kevin

This place is a scamDO NOT PURCHASE THIS SERVICE! We have currently been month and a half with no refrigerator as they keep putting on replacing it. If they get it resolved I'll update this review.

8 months ago

Reply from American Home Shield

Hello Kevin,

Thank you for taking the time to reach out to us and let us know of your experience. We understand you have an issue with the refrigerator. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 17th, 2025

star star star star star

Nini

American Home Shield has been a remarkable source of affordable domestic assurance for my family. They kept it from becoming truly expensive. They constantly ensure that everything I request is taken care of. I would without a doubt recommend them because every time I call, they pick a company to come out, and they call me back within an hour, give me a call, and let me know what time they can come, which is awesome. They consistently call me right away absent and let me know exactly when they'll be out of the office. The majority of those who were chosen were genuinely excellent at what they did. They were professionals who put on their booties recently.

2 years ago Edited July 21, 2023

Reply from American Home Shield

Dear Nini, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

star star star star star

DIY Guy Cathedral City, CA

I received this warranty policy in connection with a home purchase. Being an older home I didn't know what problems lurked. Fortunately I did because I had a number of minor plumbing and electrical issues. The deductible for each repair was only $75.00 , which is $10 or more less than the competition. Since there was an occasion when the problem was not resolved, I didn't have to pay any additional fees. I saved a considerable amount of money and hassle thanks to this policy. The company was highly responsive. They were very helpful when I needed assistance, and contacting a real person was very easy. Their online site was easy to navigate. The technicians were of adequate competence and service was good. The company seemed interested in my satisfaction. However, apparently they lost money on me, so they were not willing to offer me a new policy when the first one terminated after a year.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

star star star star star

James Woods Lakeland, FL

I never knew there were so many home protection companies. I chose American Home Shield many years ago and are very happy with them. I have had many claims as the years wet by and each and every time they were very quick to respond and fix any problem to my satisfaction. They fix or replaced our washing machine, stove, refrigerator, air conditioner many times and many other things. When ever I called they had service people over the next day to repair or replace the problem. Every time I called in they always asked if there is anything else that needs repair. They replaced many items because they were beyond repair without any argument. There are many choices for home repair, but there is only one AMERICAN HOME SHIELD. I'm very lucky I selected them to start off with. I have no desire to switch because nobody could possibly give me better service. If you try American Home Shield you will see yourself why I will not chance changing to another company. When you are 100% satisfied with a companies services why change!!! I hope you are smart enough to try them first, as I did.

3 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

star star star star star

David Smith WA

Have used American Home Shield for two different houses. First house in Stockton. Had to make a call when my AC was not working. Hard to test that in the winter. It took a week to get a tech to come service it but that was faster then if I tried myself because I did call around and check. A heatwave does that. So no issues on that. I had it for the second house I purchased and currently live in. Used it twice in 18 months. The first time for a burner on my stove that failed and the second time for a light in the kitchen controlled by two different wall switches. The tech was good. No issues.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your American Home Shield service experience.

Aug. 1st, 2022

star star star star star

lozeerose San Antonio, TX

AHS adds plenty of value for their service. For example, their max coverage is less than their service fee, at around $68 per month, has given me great piece of mind. Like many homeowners who've bought existing homes recently, the appliances that are left behind, including HVAC, electrical, plumbing, etc., tend to be in good working order and usually of a decent look, so we keep them around. The issue with doing that is that the warranties on those items are typically expired when you close, so unless you have some funds in the bank for a costly repair and/or replacement, AHS covers you. Not only is their coverage fair and comprehensive, but I've also submitted a couple of claims in the past 4 years and the caliber of the contractors has been great. Moreover, AHS has improved their website's UI and features so that with some claims, you can choose your preferred contractor based on customer reviews and such. This feature has been invaluable to me and has caused me to continue purchasing coverage from AHS and even become a customer of those contractors when in need of non-claim services.

4 years ago Edited January 14, 2022

Reply from American Home Shield

Hi Lozeerose,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 14th, 2022

star star star star star

Robert Rootes Bestselling Author Fredericksburg, VA

Some people don't know about Home Warranty coverage. I didn't know about it until a few years ago when money got tight and everything needed to stay on budget. One thing people overlook is the need to keep their appliances in good working order. Just when you don't need an added expense, your refrigerator or over or washing machine will breakdown. Repairs sometimes cost more than buying a new appliance. Unlike homeowner insurance, home warranties will give you incentive for covering the cost of necessary home items. Homeowner insurance coverage handles natural disasters and fire, theft. But sometimes the refrigerator breaks down and you can't afford to buy a new one. This is where the home warranty comes in. I did a lot of looking in my state and found American Home Shield that can fit anyone's budget to make you're not going to be without something you desperately need in your home.

4 years ago

Reply from American Home Shield

Hi Robert. We are so excited to read you review. It makes us very happy to know you see the value in having American Home Shield as a home warranty company. We can't wait to provide you with great service whenever you need to use your coverage. Thank you for trusting AHS.

Dec. 15th, 2021

star star star star star

JJ Jenkins CO

We have had policies with this company for multiple homes that we have lived in. We have also had policies with them for homes and apartments that we used as rentals. They have been easy to communicate and they have covered things that have broken like hearing and air conditioning systems. They are quick to come out and inspect problems and quick to get things fixed. We are very satisfied as customers of their company. As long as you make the recommended cleaning and inspections and keep service records, you will be spared from major expenses to have them fixed when they break or stop working properly.

4 years ago

Reply from American Home Shield

Hi JJ. Thank you so much for taking time to let us know about your experiences with AHS. We are very happy to know that you have found the value in the coverage we offer. We look forward to providing you with great service for many more years to come.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Andrew

Ease of Service Request, the professionalism and knowledge of the technicians sent by AHS and Peace of Mind

8 months ago

Reply from American Home Shield

Hello Andrew, We appreciate you taking the time to let us know about the your AHS experience. AHS does its best to send their members the best technicians to their home. We are glad AHS was able to send you professional and nonweldable technicians. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

check_circle

Verified Customer

star star star star star

Tammie

I like everything about the plan. Customer service is great. The gentleman that come out was great!

9 months ago

Reply from American Home Shield

Hello Tammie,

Thank you for reaching out to us to let us know you are happy with AHS and the service AHS is providing you. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

check_circle

Verified Customer

star star star star star

Jennifer

I had doubts to begin with, but when I needed service, it was perfect! I couldn't have asked for a better experience.

9 months ago

Reply from American Home Shield

Hello Jennifer,

Thank you for taking the time to reach out regarding your experience with AHS and leave a positive review. We appreciate your feedback. We are glad your needs were met.

Best regards,

Timari H.

American home shield

Jun. 12th, 2025

star star_border star_border star_border star_border

johnnysmithapplegate

To Whom It May Concern, I am writing to express my outrage and disgust at the shameful way American Home Shield has treated both myself and your customer. I was called to complete a plumbing repair after the company you sent out flatly refused to complete the service. They took your customer's money without hesitation, only to leave them with unfinished work and water damage—a situation that has now left them broke and living in a home that’s still in disrepair. What’s even more appalling is that after taking the customer’s money for a service you agreed to, you have now refused to fund the necessary repairs. This is unconscionable. How can you sleep at night knowing that your company is deliberately taking people’s money and then refusing to honor the contract by denying any reasonable accommodations or service? You have left an individual who trusted you in a damaged home, with water damage worsening by the day, and with no recourse to fix it. Let me be very clear: this is not just poor customer service. This is fraud. You are knowingly allowing your customers to be taken advantage of and leaving them in a vulnerable position, all for the sake of squeezing out every last dime. You clearly have no concern for the people who rely on your services—people who trusted you to provide basic, essential repairs. Instead, you’re just adding insult to injury, refusing to provide the help you promised, and leaving customers in financial ruin. I am demanding a full explanation of how you plan to rectify this situation immediately. How do you justify continuing to operate under these circumstances, knowing full well that your company is perpetuating deliberate negligence and exploitation? If this is how you choose to conduct business, then you have absolutely no right to be in this industry. Your company’s behavior is disgraceful, and it’s time you take responsibility for the misery you’ve caused. If there’s any shred of integrity left in your organization, you will correct this immediately and ensure that the customer gets the service they paid for, with no more delays or excuses. I look forward to your immediate response. It’s time you own up to your actions and stop taking advantage of those who depend on your company.

6 months ago

Reply from American Home Shield

Hello John smith,

Thank you for reaching out to us. We appreciate you taking the time to let us know about your experience with AHS. We apologize that you experience. We can assist you. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Sep. 8th, 2025

star star_border star_border star_border star_border

Barbara Ryan

We have had american homeshield for many years and they have progressively gotten worse and worse. They can’t keep good repair companies, they send subpar companies who sometimes don’t even show up. They never want to do a full repair just a bandaid. You can NEVER get anyone on the phone who can actually help. It can take months before they get it taken care of. We have been waiting since May ‘25 for them to fix our pool pump, 2 vendors were assigned both flaked out and didn’t show. Because they could not find us a tech AHS gave us the option to get our own licensed pool repair company , which had to get the ok from AHS before we could use them, they came out diagnosed the issues now AHS wants to send another tech for a 2nd opinion ??? It’s now Aug. ‘25. Their customer service is non existent please take heed and find another warranty company. They absolutely do not care about their customers. We’re done!!

7 months ago

Reply from American Home Shield

Hello Barbara Ryan,

Thank you for taking the time to reach out to us and let us know of your experience. We understand you are having an ongoing issue. If you still need assistance please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 11th, 2025

star star star_border star_border star_border

Michael Garelli

Our refrigerator has been broken since July 7, 2025 we notified American home Shield on that date. It is now July 23, 2025 and we are still living with no refrigerator. The local people have ordered a part and Fed Ex sent the part to the wrong address, and we still haven't got our refrigerator workin g. Two weeks without a working refrigerator is inexcusable. We are senior citizens we have several medications that we can't keep cold.

8 months ago

Reply from American Home Shield

Hello Michael,
Thank you for sharing your feedback. We truly apologize for the continued delay in servicing your refrigerator, especially knowing how essential it is to your daily routine. A service specialist will be reaching out to follow up and help work toward a resolution as soon as possible.

Best regards,
Victoria M.

Jul. 29th, 2025

check_circle

Verified Customer

star star star star_border star_border

Chris Brown

Most service calls are answered in a timely fashion. However, I've been waiting for a resolution and second opinion on my HVAC. This has been ongoing for a while now since your customer service is a AI text line.

1 year ago

Reply from American Home Shield

Hi Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Mar. 24th, 2025

check_circle

Verified Customer

star star star star star

Bridget

American Home Shield is always quick to answer my call and seems to get me a contracted out very quickly! Also I am always pleased with who shows up

1 year ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 27th, 2025

check_circle

Verified Customer

star star star star star

Krystle

Quick and easy to file a claim, appointments are same day or next day. Repairs have been correctly each claim. Great value for the cost.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 19th, 2025

check_circle

Verified Customer

star star star star_border star_border

Tracy

the only problem I have, I left AHS one time, and they promised if I came the visits would stay at 100.00. this was false I called the were suppose refund 50.00 back and it never happened the service were 125.00 each

1 year ago

Reply from American Home Shield

I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star_border star_border

Yvette Conyers-Mayers

AHS restricts the quality of service the technician are able to provide.which causes the service mem to return a number of times. Also, AHS use to be a lot quicker in providing repairs and having a company available.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star star

Harriet

Very prompt in resolving my issue. Have used them for many of my problems and they have responded quickly and efficiently.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star star

Carmen

Overall, I like everything about Home shield. I always have very good results. And their employees are very knowledgeable on their appliances.

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star_border star_border

Partho

Monthly subscription has been increased abnormally high. It started with $34 a month and now it’s almost $75. Also when I book a repair, I need to pay $100 every case though I have been paying monthly charge.

1 year ago

Reply from American Home Shield

Thank you so much for sharing your warranty experience. If you ever need assistance, please contact us at ahs.com. We also have chat as an option to communicate. We are always here to help.

Best Regards,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star star

Troy

Have never used American Home Shield and was hesitant to get warranty. The last 2 people I have spoken to have been very nice.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

George

There were repeated delays by A1 Plumbing, over several weeks. Over this entire time, we had water continuously dripping. Our water bills have tripled. They finally replaced a faucet in the bathroom which does NOT match the other sink faucet. They said they couldn't find one that matched so they would not replace. The difference between the 2 faucets is extreme and look ridiculous since they are a pair. A1 Plumbing repeatedly dropped the ball and we had to contact American Home Shield each time. They would tell us they were doing something and then not folloup.

1 year ago

Reply from American Home Shield

Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future.

Sincerely,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star_border star_border

Erik

There's a lot of stuff that you don't cover that you should, especially considering I have to pay such a high price just to schedule a service call and the ever-increasing monthly fees.

1 year ago

Reply from American Home Shield

Hi Erik, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

check_circle

Verified Customer

star star star star star

Barak

Qualified technicians that fix it right the first time and arrive within the stated window. Schedulers are very accommodating to my availability.

1 year ago

Reply from American Home Shield

Thanks Barak, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Feb. 11th, 2025

check_circle

Verified Customer

star star star star star_border

Barbara

The fact that the service providers are so far away from me ( sometimes in another State) is annoying! Other than that the services have always been sati.

1 year ago

Reply from American Home Shield

Dear Barbara,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star star

Georgina

Techs were through and were quick. They explained everything they worked on and what they fixed. Super friendly and happy with service provided

1 year ago

Reply from American Home Shield

Hi, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Not happy customer!

My dishwasher and dryer seem to be getting no power; both went out the same day. I reached out to AHS to get the issue resolved. I paid the $100 to get an electrician to come out with hesitation that it was electrical. It was NOT! Now I have to pay an additional $100 to get an appliance repair person to come to my home to hopefully solve the issue without a big problem.

1 year ago Edited January 13, 2025

Reply from American Home Shield

Hi , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star star

Linda

They make potentially expensive repairs and maintenance affordable. And the companies they send to you have always been excellent.

1 year ago

Reply from American Home Shield

Hi Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

check_circle

Verified Customer

star star star star star

La Ronda Lott

I love American home shield. I never have issues when I go to use my services. The staff is always professional and listen to your needs.

1 year ago

Reply from American Home Shield

Hi LaRonda, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard

Had my hot water heater go out on 12/20/24 it is now Jan 2 and still no hot water heater call customer service again today person was clueless try to say plumber was holding it up spoke with plumber before I call American home they were still waiting for American to tell them were to pick it up anytime pluming has try several times to get info for heater and tracking number if I didn’t have American home shield I would go to home depot or Lowe’s and had it fix in one day twelve days is unacceptable

1 year ago

Reply from American Home Shield

Hi Richard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

check_circle

Verified Customer

star star star star star

Steven

It was a pretty simple fix, but I knew that it would be taken care of, so I had no hesitation in contacting American home shield…

1 year ago

Reply from American Home Shield

Hi Steven, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Cynthia

They don’t know their vendors and they don’t care. I recently had a plumbing issue and the company they sent over suggested many repairs that were not required. It was a plugged pipe and they denied the claim. The company they hired said the clog was over 100 feet and they don’t cover over 50. 100 feet would put the pipe in the middle of the street…the clog was under 25’ but they didn’t want to listen to myself or my husband and we aren’t “certified” plumbers. Guess what, we may not be BUT We can read a tape measure.

1 year ago

Reply from American Home Shield

Hi Cynthia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

check_circle

Verified Customer

star star star star star

Reena

Very easy to work with. Had several claims and all were handled quickly and covered. Glad I have AHS... saved me lots of money.

1 year ago

Reply from American Home Shield

Hi Reena, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

check_circle

Verified Customer

star star star star star

Pamela

There was never any argument the gentleman that they contracted came out, made the request for the repairs we needed, and they took care of it.

1 year ago

Reply from American Home Shield

Hi Pamela, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star

Marivi

Customer service are prompt in taking the call, accomodating and follow up. The contractors are prompt and nice when asking question about the issue.

1 year ago

Reply from American Home Shield

Hi Marivi, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star

Frederick

Great so far! I was a previous customer but never had use for it. Now in a new home and it has already been a great benefit.

1 year ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Deborah

When I was deciding on subscribing with AHS the sales representative told me that AHS removers the AC unit off the roof. Then after subscribing I was told that AHS DOES NOT REMOVE the old AC off the roof. THEY LIED in order to get a new subscription!

1 year ago

Reply from American Home Shield

Hi Deborah, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Tammy

Very unhappy. They keep sending out HVAC companies with very poor reviews. When I called concerned and spoke with Elise she refused to assign another company. I do plan on dropping this company as this has been a nightmare. We have gone 3 weeks with no ac. I requested that their quality assurance team do their job and look into these companies they are contracting. The company I’m being forced to deal with has multiple one star reviews and the reviews even spoke negatively about AHS. Something has to change or they will go out of business.

1 year ago

Reply from American Home Shield

Hi Tammy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Brian

excellent communication and service, they kept me up-to-date on progress of repair. Thank you very much for all of your help.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Melinda

The coverage for plumbing is awful. I paid you $125 to call your plumber , and because my home (and the several hundred homes in my community) have the plumbing access vent on the roof, the work was not covered. I ended up paying the entire service plus your fee, out of pocket. I'm guessing this won't be the last time I feel ripped off.

1 year ago

Reply from American Home Shield

Hi Melinda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star star

Leonard

Excellent and fast service. Great customer experience, very professional, I would recement any of my friends and family.

1 year ago

Reply from American Home Shield

Dear Leonard,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star star

Alexander

Knowing that I can just call AHS whenever I have problems with any of my appliances or electronics. It will get replaced or repaired

1 year ago

Reply from American Home Shield

Hi Alexander, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Mariah

Nov. 19th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Dramane

The company does not covered anything’s. The experience I had with American home Shield,. Each time I had a service request, I had to pay a lot of money out of pocket. You do your monthly payment and when you request a service. You have to pay $125 upfront and when the technician comes out. They tell you, the company is not covering this and not covering that. You will end paying money out of pocket.

1 year ago

Reply from American Home Shield

Dear Dramane, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

GM

Great service, easy to get in contact with company and the businesses associated have been spot on regardless of their online reviews.

1 year ago

Reply from American Home Shield

Thanks GM. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Mark

Love it pay a one time fee for whatever is wrong . Anywhere else diagnostics fee then another fee for so.ething else . Gives me piece of mind

1 year ago

Reply from American Home Shield

Thanks Mark. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy

I feel like I’m being over charged to fix my garage. I had no clue I had to come up with so much money to have it fixed. Because I was having to come with so much money, I decided to do a cash out, believing I would get the amount AHS was going to pay, which was $400.00, but all youre giving me is $92.00. This is ridiculous. So I am going to have to continue to use AHS to fix my garage and pay $500, that isn't in my budget, at all. I’m very disappointed with your company.

1 year ago

Reply from American Home Shield

Hi Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

Anthony Wham

Excellent customer service. Top shelf user experience. Functionality and ease of us of customer web page is bestin class.

1 year ago

Reply from American Home Shield

Hi Anthony, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

American Home Shield Reviews