American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Johnny Naputi 'Ewa Beach, HI

We have paid into American Home Sheild on several our homes since 2000, in Las Vegas, NV and two different homes in Hawaii. We have used the services several times and each time, American Home Shield provided excellant prompt service. Through no fault of AHS, there was only one subcontracted company that was contracted out locally that we had issues with. But never had any issues with AHS. thank you

2 years ago

Reply from American Home Shield

Hi Johnny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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THOMAS COCKLE McKinleyville, CA

When our furnace went out during a cold snap, I notified American Home Shield , who promptly set up a consultation with a repair contractor. After analysis revealed a failed gas valve and weak thermocouple, those needed parts were ordered and, in a few days, installed--and the furnace worked properly again. Very happy with America Home Shield Service here,

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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LIZABETH Mesa, AZ

We called about our washer and dryer. The repair man came out on time and said our wager needed to be replaced and our dryer vent needed to be cleaner. AHS sent us an email within two days and said we are replacing your washer! It was quick and easy. We could pick from many, many washers or receive a voucher for Lowell’s. We decided for the voucher and the whole process took 1 week. We are very impressed with AHS.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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DEBRA Jackson, TN

My central unit was repaired successfully at no expense to me except the initial $125 fee. The repairman Derek B was very kind and professional. I am a very pleased customer. I now have a claim in progress to replace my Advantium speedcook oven which stopped working. So far that process has been a good one. I was even allowed more coverage than at first offered because I could not locate a new one with the features like mine based on the original allowance. AHS has provided great service and coverage!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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Peter Okaru San Francisco, CA

America Home Shield has been a great service. When I first bought my home, there were very few issues in the course of a year and I I used to wonder if it was worth it. Over time, I've come to realize the peace of mind, knowing that if any issue arises the cost to me is minimal makes it totally worth subscribing... It's almost a no-brainer at this point. Housing issues that come up can add up and become costly. When issues do happen I can personally say that there isn't much hassle filing a claim with AHS. They're such a good service I can't endorse them enough.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Celeste Vahle Las Vegas, NV

Overall, they respond quickly to a work order. It was just a couple years back in August that we called for A/C repair and AHS didn’t have a company they were contracted with at that time! It wasn’t until mid September or so until out A/C was repaired. We live in the desert in Nevada, so you can imagine our despair. They told us they couldn’t find a company to repair our A/C but told us we could find one. That didn’t make much sense, but I did find one and then they wouldn’t authorize the company. They insisted the company had to call AHS and the company refused to do so. Needless to say it was quite a little nightmare.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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LUCY Las Vegas, NV

Thank goodness that I finally signed up for my home shield. My refrigerator was throwing off the rest of the electricity. My technician came and within a few minutes, figured it was my ice maker that was giving me a run for my money. The whole thing was back to working order within a few days. The price was only what I paid for the service. One price , no gimmick.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JENIFER Sacramento, CA

I was impressed with American home shield. They assigned an appliance repairman to look at my dishwasher within a day. I had my parts in two days and then twith American home shield. They assigned a appliance repairman to look at my dishwasher within a day. I had my parts in two days and then they declare that I need a new dishwasher in three days and then the new dishwasher was installed the next week. So happy with them.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Brenda Stevenson Norfolk, VA

I've only used the service one time so far, but I'm very satisfied with the service I received through American Home Shield for my HVAC unit. I put in the request for a repair online, and got a timely response. The company assigned for my repair contacted me the same day, and made the appointment. They showed up on time, were very friendly and professional, and quickly and efficiently addressed the issue with my HVAC unit. Had me back up and running in no time at all!

2 years ago

Reply from American Home Shield

Hi Brenda,
We appreciate the kudos to AHS and hope you continue to enjoy the coverage we provide!

Feb. 20th, 2023

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Adam Ferrell Weston, WV

I like the peace of mind that I have coverage for high dollar items in my home. I’ve had three claims in two years, one of those was for my furnace this year and the customer service department found a technician that was here within 24 hours. They were fast and friendly to get us heat back in the house! I did not like that last April my dishwasher broke and the part I needed was on back order from GE. This is not the fault of AHS but I finally took the cash option for a new dishwasher and it was less than three hundred dollars. This amount did not come close to finding something comparable to what I had.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Judith Warren Lodi, CA

I have had AHS since 2007. Having this coverage makes life so much easier. It has more than paid for itself over the years. There is no hassle, just request service for your covered item and the applicable service company responds promptly. The service charge is worth the value. I had to have my heat and A/C system replaced and AHS saved me $$$$. Would not be without it.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 14th, 2023

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Mayakia Anderson Fayetteville, GA

We worked with American Home Shield when we had our home in California. We had our water heater leak all over the garage floor and American Home Shield had a someone come out the same day. The very next day our new water heater was arriving and with someone to put it in. That was hands down amazing service and turnaround time. When we located to Georgia there was no question about what company to choose when it came to our home warranty. One of the best decisions we ever made.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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JAMES TRIMBOLI Orlando, FL

I HAVE BEEN A LOYAL CUSTOMER FOR OVER 30 YEARS NOW, AMERICAN HOME SHIELD HAS ALWAYS DONE A GREAT JOB. AND THERE STAFF HAS ALWAYS DONE THERE VERY BEST TO TRY AND GET THINGS PERFORMED AS QUICKLY AS POSSIBLE. THE LAST TIME I NEEDED AMERICAN HOME SHIELD IT WAS ABOUT BEGINNING OF FEBRUARY OF 2023, AND I SPOKE TO JESSICA, ABOUT MY AIR CONDITIONER, THAT WAS NOT COOLING. SHE SET UP MY APPOINTMENT WITH UNITED AIR & TEMP SERVICE, THEY SHOWED UP THE NEXT MORNING AT 9:00AM AND HAD ME UP AND RUNNING AT 10:00 AM. GREAT JOB BY EVERYONE.

2 years ago Edited February 22, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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Sjoekje Sasbone Fontana, CA

I honestly cannot praise this enough. I tell all my friends who are homeowners about it and of my positive experience with it. I signed my mom up for it because there is nothing like being a woman of any age, having a reliable source of help without the fear of being taken advantage of. American Home Shiled shiled the house and the owners in a variety of ways.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Valarie Holt Dallas, GA

I like the ease of filing the claims. I don’t like to pay a monthly amount AND a service fee every time, especially if I don’t use for several months out of the year. Essentially I’m just prepaying for the repair. But there is value in the small service fee, as all of my repairs and replacement parts have been covered (which I may have had to come out of pocket more without a warranty).

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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ALVIN Santa Rosa, CA

We had two issues after we bought our house, rekeying and two appliances that had some issues not detected in our inspection reports. Both of the technicians who came out went right to work and the house was rekeyed in about 10 minutes and the appliance issues detected quickly. One was fixed immediately and the other took some cycles to resolved but we followed our advice to the letter and all is working fine. Friendly, knowledgeable teachnicians and a reasonable service fee, you cannot beat that.

2 years ago

Reply from American Home Shield

Hi Alvin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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SANDY Charlotte, NC

You did your part on finding someone for the job,but getting the service done by the appliance company took to long to come & fix the problem. We were without our refrigerator for a week & had to throw away most of the food. Perhaps you need more service providers to provide help. The job was done efficiently & the worker was professional. We appreciate that. Just need things done in a timely matter not a week out in some matters. Thank you.

2 years ago

Reply from American Home Shield

Hi Sandy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 20th, 2023

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JOHN Snowflake, AZ

at first I was skeptical but I was very impressed about the prompt service. when I scheduled for repairs I was set up with the reverse service within the hour. both times has been professionally prepare services. fix my problems when it came to my heat pumps and AC units. I own two on my house. had problems with both of them. I was amazed that a repair both of them with no questions asked. they are the real deal American home shield. appreciate and very thankful that I have purchased this insurance on my appliances. had little cost to me per month. thank you so much! John Williams

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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ROBERT Westport, WA

AHS makes it easy to file a claim and get whatever it is fixed. Being in a rural area sometimes it's hard for AHS to find a contractor or service representative to come fix what needs to be fixed, so being able to work with AHS and getting a prior authorization to seek for service repair allows us to get our appliances fixed in a timely manner. Plus the contractors that do come out for AHS are professional and courteous.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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Dee O Parsippany, NJ

Used this company for 11 years never any issues always came out asap when something was not working .I moved and tried a new company they were much cheaper and d took weeks to come out.i switched back to ahs paid the extra and had peace of mind.when you buy a new home things mysteriously break ahs fixes everything inckuded in your package which is awesome.after 3 years.. I really had no issues in my home at all. If you want fast service and items in your home fixed correctly and promptly i.e heating and air-conditioning pay the extra for ahs..

2 years ago

Reply from American Home Shield

Dee, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Tracy Mills High Point, NC

Always fast response! I love that I can submit my work order online….a local contractor’s contact info is sent to me immediately. The contractors have been outstanding! I’m so glad my brother told me to renew my AHS Warranty! Washer, dryer, refrigerator all repaired or replaced. No hassle. So worth it! I recommend AHS to all my friends and family. I can’t afford not to have my AHS!

3 years ago

Reply from American Home Shield

Hi Tracy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Ben Cypress, TX

3 years ago

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Phyllis Fischer Phoenix, AZ

company is easy to work with, but I would never use (whirlpool site to order like products) we just had to replace our dishwasher and was sick and didn't get to the replacement options for 3 days, whirlpool had only given us 2 wp options and a GE option, so from the picture description as there were no physical descriptions other that it had most of the features that we currently had, so I ordered this product rather than opting for the $786 e card to Lowes. When we received the dishwasher, it was far below our current dishwasher. Lowes price was $439 for the one offered by whirlpool so where is the like product. We now also have to pay an $100 restocking fee. I would just warn no to use the replacement companys products. Take the money and go to the store to make your purchase.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Phyllis, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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RONALD Honolulu, HI

American Home Shield gives me peace of mind. Whenever a concern arises with appliances, a/c or a variety of other essentials in our home. It just takes a few minutes to request a service call to remedy the issue. The contractor reaches out to us with urgency in scheduling an appointment and we have been more than pleased with the end results! Keep up the great work American Home Shield!

3 years ago

Reply from American Home Shield

Hi Ronald, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Bro. Bob's Place TX

I have used them twice so far this year and they seems to get good service companies and fairly fast. This is my first year with them, I was with another group in the past but they seemed not to have a good rep with local service companies and several times I had to wait for a month to get an Electrical or other service to contact me about my issue. AHS seem to have a better report with businesses in my area.

3 years ago

Reply from American Home Shield

Hi Bob, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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LEILA Sterling, VA

Everyone has been very kind and I appreciate the immediate responses! I am incredibly impressed how quickly the plumbing issues was addressed AND taken care of. I have been paying for AHS for 7 years and never had to use them until buying a new home. I am SO happy to have been aware of home warranties and introduced to AHS with my first home purchase.

3 years ago

Reply from American Home Shield

Hi Leila, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2022

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DON San Antonio, TX

Unfortunately, on two occasions I contacted a service rep to discuss what was covered with my policy. I called about a garbage disposal repair and was told that appliance was not covered. Only to find out after paying out of pocket and requesting a copy of my policy, the disposal was covered. On a second request involving my microwave oven, which is built into the home, I was again told that appliance was not covered. After purchasing a new microwave, I find that the microwave was indeed covered by my policy. I know it is the responsibility of the customer to ensure they are aware of the coverage purchased, but, trustworthiness of service reps should be above reproach at all times also. I have been with AHS for many years while in service to my country and moved around some. This does not detract from the overall service I have received throughout the years. But, it did put a good dent in my finances. If I had to recommend or make a suggestion; please ensure information provided to clients/customers is accurate as many of us get really busy with every day life and we rely heavily on experts like you to provide quality, timely, accurate, and affordable service. V/r Donald R. H.

3 years ago

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Mario Martin Montgomery, TX

Years ago it was suggested by our realtor and mortgage representative to purchase American Home Shield. Of course, I've seen the commercials, but never considered the expense as necessary. Reluctantly, purchased American Home Shield. 2 years later, unexpectedly we had experienced some extremely bad weather that had ruined some valuable electronics and appliances. Fortunately, American Home Shield reliable service didn't waste any time helping, not with repairs, but replacements. With the reliable, responsible and quick response time, American Home Shield had proved themselves to be not only extremely valuable, but had proved to be one of the most important investments in our home owners experience.

3 years ago

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sunday toler Matthews, NC

I have always had wonderful experiences with AHS…The response time was always extremely fast for me when I needed services. One day up to two was the longest I ever had to wait for a callback from the contractor for the service needed. I had my AC go out and they fixed it. Garbage disposal and more. It would have cost so much without AHS which only cost me a co-pay of $75. You can add on a pool and so much more also. I highly recommend this company to protect your home and get things fixed for simply a co-pay.

4 years ago

Reply from American Home Shield

Hi Sunday. We are so excited to read your positive review. It makes us so happy to know you are finding the value in having your AHS home warranty coverage. We can't wait to provide you with excellent service for next repair need. Thank you for choosing American Home Shield.

Oct. 20th, 2021

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Sujata Naik Longview, TX

We have had AHS for many years and they have been very responsive to our appliance repair needs. They have provided timely responses to repairs or replacements of the covered appliance. In case we want to upgrade they have provided a reasonable value for our replacement. Their fees for service have gone up over the years from $35 to $75 per call. Also, the coverage cost has gone up substantially due to our repair claims. That has gone up from nearly $50 to $103. This has resulted in us looking at their competitors who provide lower fees. Though we like AHS we certainly cannot afford the higher coverage costs.

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback. There may be a price increase from year to year due to the overall increase in parts, shipping and labor. We hope that you continue to see the value in your membership with us.

Apr. 7th, 2021

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Frieda Hubbard Indianapolis, IN

First time using my warranty service & I was thoroughly pleased. I needed to get my exhaust fans serviced because they looked clogged but just needed cleaning. After speaking with the rep to create the work order I was contacted by the electrician within 20 mins of hanging up & Willobee Electric was at my home the following day and asked to come an hour earlier which was great!

4 years ago

Reply from American Home Shield

Hi Frieda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

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Guadalupe I Coto Hialeah, FL

I had an excellent turnaround time once I put in the request for technical help for my AC. I couldn't be more pleased. The company they sent me to was here in 24 hours and my AC is working better than it has in years. That says a lot about American Home Shield. They are a wonderful company and have chosen good companies to do the actual work. Im extremely satisfied.

4 years ago

Reply from American Home Shield

Hi Guadalupe,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Mar. 3rd, 2021

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Jessica Groves Bedford, OH

I called in for a service ticket related to my water heater not working. I spoke with the plumbing company assigned the next day. The company was supposed to come 2 days later, but had a cancellation and came and fixed my issue the next day. Home Shield investment is one of the best investments you can make into your home. I definitely recommend Home Shield.

4 years ago

Reply from American Home Shield

Hi Jessica,
We are pleased to hear about your experience and the prompt repairs that were completed through American Home Shield!

Mar. 3rd, 2021

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Jose Sacramento, CA

One of the best investment ever. We have an older home and at times have been hit with a home expense. Had we not had AHS, we would’ve had a different Christmas. We had AHS on three different homes we’ve owned, at various times. Prompt, experienced, and reliable service providers, as well as a manageable monthly cost. As I wrote above, one of the best investment we’ve made.

4 years ago

Reply from American Home Shield

Hi Jose,
W greatly appreciate your feedback and love hearing about the great service that our customers experience with AHS!

Feb. 22nd, 2021

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Sue Clem Oregon City, OR

We had a problem with our HVAC System. AHS contacted a service representative in our area. He was very efficient and knowledgeable in his area of expertise. He diagnosed the problem and within 24 hours AHS had authorized the repair of all the issues. This was the first time having a home warranty and would highly recommend AHS to anyone considering purchasing a home warranty.

4 years ago

Reply from American Home Shield

Hi Sue,
We are pleased to have made your first home warranty experience as enjoyable as it has been. We hope you continue to enjoy our service and the HVAC repairs that were completed.

Feb. 16th, 2021

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Alecco Bellini Broomall, PA

Based on an experience from this past weekend, I am giving you a 4-star rating and here is why. When I contacted AHS on Saturday (weekend) concerning my dryer, that was supposed to be fixed a few days before, but was not, deep down I expected the repair to happen right same or next day. Today is Monday, and after even 2 days, I have not yet heard anything about my appointment. I am sitting here and thinking, how can AHS be in my world when I call in for a messed up dryer? Some issues cannot wait for days. This is an open question and I want to share because maybe AHS can relook into this service aspect from the customer's world/view and make some critical repairs be done even during a weekend. Thanks for reading this point and I am sending this with great appreciation and sense of curiosity and making a bigger difference in the world.

4 years ago

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Stephen Monier Inverness, FL

Our HVAC Unit had a problem with the heat & would not shut off. I called AHS and they promptly relayed my service order to Burleson Services, Inc., with whom they had contracted for our area of Florida. They scheduled an appointment with us within a couple of days. Mike, the technician who showed up was knowledgeable, professional, and courteous. He promptly diagnosed the issue and replaced the broken part, all within one hour. The unit is working perfectly. Very pleased with AHS.

4 years ago

Reply from American Home Shield

Good afternoon Stephen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Mark Caldwell Oklahoma City, OK

I was very pleased with the service from AHS. The two contractors I needed to have come in contacted me in less than 48 hours, and both had come and performed their services within another 48 hours. Very prompt, and both were very courteous. The contractor I had come in to perform the repairs on the HVAC will need to return to charge the AC system once the weather warms up. He left me a business card so I'll need to contact them when things warm up.

4 years ago

Reply from American Home Shield

Hi Mark,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Thomas Anniston, AL

I have been an American Home Shield customer for 16+ years. They have covered me on 2 homes, and the peace of mind I have comes from the timely service, rain or shine (sometimes snow), of their contracted service technicians. The repair/replacement coverage has been very generous, too. I’ve had appliances repaired and replaced, a central heat/air conditioner replaced, and several service calls for electrical and plumbing. AHS is a reliable friend to homeowners, especially those who have little skill or time to devote to home repairs.

4 years ago

Reply from American Home Shield

Hi Thomas,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 14th, 2021

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Zandra McClendon ,

I never expected to have to use the insurance so soon. Discovered the water heater had a large split down the back. It was a painless experience. The only issue was getting a plumber quickly. AHS was quick to resolve that by locating another plumber that was able to get us service sooner. I definitely would recommend AHS to any new home owner. This is our first experience with AHS.

4 years ago

Reply from American Home Shield

Hi Zandra,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 14th, 2021

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K Henderson West Chester, OH

When I purchased my new home (condo), it came with a 2 year home warranty. Once the 2 year warranty expired, I needed a Home Warranty that would fit my budget. The one that came with my home purchase was too expensive for my budget. AHS was the best option for me. My parents have AHS and love it. When I turned on the heat (this year 2020), my furnace started blowing out cool air instead of heat. I called to have it checked out and serviced. The service guy informed me of a leak and the part would need to be replaced. I was informed of the cost for the repairs. Once the replacement part was paid for and was picked up, the Heating & air company used by AHS, came to make the repairs. The service guy, who came to fixed the repairs, ended up welding the areas of leakage; which means the replacement part was never used. Other than that, I am glad it was able to be fixed so i could have heat for the winter days ahead. Prayerfully, this repair will last for a while. If I didn't have AHS, the cost would have been much higher.

4 years ago

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WiltonResident Westport, CT

It's been a little hit-and-miss so far. I have placed 2 service requests. Both were filled relatively quickly. However the first - a home heating tune-up - was pretty badly managed. We never heard that the technician was being scheduled - so he in fact showed up completely unannounced. Hours later we got an email telling us he'd be there that morning. Well...he was! We just didn't expect him and were totally unprepared. So was he. We didn't get the tune-up checklist until that hours-later email, so we couldn't evaluate whether or not he did the things on the checklist (largely, he didn't). Overall, not a great experience. A customer service rep for AHS reached out to ask how it went. So I told him. But after telling us "hey we will fix this..." we haven't heard anything in about a week. Second experience was a little better. Had a plumber come out to check a few things. We were informed they were coming, we were ready this time. They did in fact check the things we noted, and gave us some good advice. Much smoother experience - worked basically as we would have expected it to. Hopefully that first situation was an anomaly. Let's see what the next service call brings...

4 years ago

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Sherry Laurence Allen, TX

I have had this policy for about 14 months. A few issues have come up with my pool equipment, and every time they have sent a technician out to either repair the problem or replace the equipment. I haven't had any issues with them and I am so happy. Several people told me home warranties were a waste of money, but as a single mom, I was afraid not to have one. I am thankful for the great customer service at American Home Shield and the contractors they use.

4 years ago

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Alicia Olshanski San Angelo, TX

Have American Home Shield the last four years has saved us a tremendous amount of money. We actually didn't have to use it for the first two and last year we only had to use it once. But this year we have been pretty unlucky when it comes to appliances fritzing out and we would be royally screwed if we didn't have AHS helping us. My only complaint is their policy regarding switching contractors during work. I do understand why but it is also unfair to the customer to have to deal with unprofessional contractors trying to repair something, especially when having to deal with them for 3+ months. I would they would reconsider changing their minds on this and possibly doing a better job researching contractors to partner with (the one that we had a bad experience with is rated horribly online and a ton of people had the same issues with this contractor that we were having). Otherwise, highly recommend using AHS to protect appliances in your household!

5 years ago

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Angela Leclerc -HOME Punta Gorda, FL

1st time using American Home Shield. Need to have my washer looked at. Easily set up the appointment. They kept me informed -- tech came on site on time, got a text when he was on his way. He was very thorough. Fixed the issue -- ordered a part that had to be delivered, and came back the following week to install. Again, always notifying us when he was en route.

5 years ago

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M C Wilmot, NH

They were really quick to respond to my plumbing problem in our shower/tub. The technician (JR) responded to the plumbing problem that we had. He was very friendly and professional. Once I explained the problem we had he got right to work and fixed the plumbing issue within about 30 minutes. He explained what the problem was and left. He was very polite and professional. I highly recommend this Company. I have no complaints. Thanks

5 years ago

star star star star star

Claudette A. ,

The young man called me while en route to advise of when he'd arrive. He was very professional and personable. He did a good job, gave a "clean bill of health" to my furnace for which I'm very thankful. I am thankful for the call I received from AHS making it possible for me to have this service at a reasonable cost. Funds were paid to AHS, nothing to the service person. Claudette A.

5 years ago

star star star star star

John D Illgen Santa Barbara, CA

American Home Shield (AHS) delivers on its promises. I will be an AHS customer for life. An AHS representative provided me outstanding plus interaction last evening. Her name is Angel. Her knowledge on next steps to take were excellent. She was very knowledgeable. Angel guided me very well on obtaining my approval to proceed with the very important work to be done. All house owners should be customers of AHS. A Big thank you for the assistance and trust from AHS.

5 years ago

star star star star star

Mike Forest Tyler, TX

We have used American Home Shield over the years in several homes. The response time is usually next day (we never had a real emergency like a broken water pipe or no heat in winter), but judging by their conscientiousness I believe they would come same-day. They send out another contractor if the job was not fixed the first time, or if it recurs.

5 years ago

star star star star star

Anastasia Lang Portland, OR

It was quick and easy to put in an order for someone to come look at my refrigerator. I just filled out the info online and made my payment. AHS communicated with me promptly and set up an appointment with someone local who also communicated with me promptly. The person who came to work on my fridge was professional and trustworthy, and was also mindful of COVID protocols. This was my first experience using AHS to solve an appliance issue, and it was an easy and positive experience.

5 years ago

American Home Shield Reviews