American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Lakisha

The payments are expensive but AHS never fixes the problem with my appliances. Need to find a new warranty company.

2 months ago

Reply from American Home Shield

Hi Lakisha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

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Verified Customer

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Gerald M. Smith

I ve had an unresolved issue for more than a year. I have to initate calls to get continued support. RIDICULOUS!!!!

2 months ago

Reply from American Home Shield

Hi Gerald, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Linda

American home shield left me and my family in the heat for more than 10 days I will not recommend them to no one

2 months ago

Reply from American Home Shield

Hi Linda, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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William

The priority of AHS became more about them making money than honest customer service.

2 months ago

Reply from American Home Shield

Hi William, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Sachin Rana

It has been great choice for us in terms of getting security against wrong happenings , since our neighborhood is not a good one . I consistently worried about the security of my home items but American home shield really solved the problem of getting robbed or things being broken. Technicians are well trained and provides excellent support too.

4 months ago

Reply from American Home Shield

Dear Sachin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Jaden Paul

I have american home shield home warranty for our washer,dryer,whole house air conditioner, water heater, refrigerator i have never had a problem with them and they send a technician right away i have had them for years now

5 months ago

Reply from American Home Shield

Hi Jaden, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 4th, 2024

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Ghassan

Thanks for your help. Your support and understanding customer needed help ASAP

1 month ago

Reply from American Home Shield

Hi Ghassan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Verified Customer

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Michael

they responded quickly and the repair was completed.

3 months ago

Reply from American Home Shield

Hi Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Joyce G.

Both claims that I've filed have been promptly actioned.

3 months ago

Reply from American Home Shield

Hi Joyce, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Delores

They answer right away but the prices are ridiculous.

3 months ago

Reply from American Home Shield

Hi Delores, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 19th, 2024

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Verified Customer

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Sharon

This program has been a life saver with our appliances.

3 months ago

Reply from American Home Shield

Hi Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Cleveland

Overall Good support. Slow on recalls. Calls back in a timely manner.

3 months ago

Reply from American Home Shield

Hi Cleveland, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Michael

Poor coverage when neeeded, cost a lot monthly and also pay for service call Repair people are great

3 months ago

Reply from American Home Shield

Hi Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Sue

premium is skyrocketing wondering if its cheaper to just put $ aside

3 months ago

Reply from American Home Shield

Hi Sue, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Richard Ruhl

Prompt response and courteous service!!!

3 months ago

Reply from American Home Shield

Hi Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Robert

Excellent services and customer service.

3 months ago

Reply from American Home Shield

Hi Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Maria

The monthly prices have increased significantly in the past two years.

3 months ago

Reply from American Home Shield

Hi Maria, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Juan

Last repair they provide me with an excellent company.

3 months ago

Reply from American Home Shield

Hi Juan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Rosa Lima

Communication is sometimes difficult. The 30 30 work guarantee is unrealistic.

3 months ago

Reply from American Home Shield

Dear Rosa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Jacki

Quick response to work orders. Reasonable pricing

3 months ago

Reply from American Home Shield

Hi Jacki, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Ike Reighard

A valuable insurance policy for your home!

3 months ago

Reply from American Home Shield

Hi Ike, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Najmus

MOST HORRIBLE SERVICE. MORE THAN 9 WEEKS AND REFRIGERATOR IS STILL NOT REPAIRED. NO BODY CARE. NOBODY GIVE A DAMN ABOUT US.

3 months ago

Reply from American Home Shield

Hi Najmus, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Pranav Shah

AHS has sent a provider 5 times and still hasn’t fixed my dishwasher. I opened a BBB complaint and it still hasn’t been resolved.

3 months ago

Reply from American Home Shield

Hi Pranav, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Patti Hemet, CA

Good completion of air conditioning repair. Would have been nice to inform us of why they switched vendors after the initial company came out to assess the problem. They said it had to be replaced and new company 1 1/2 weeks later repaired it. We were without air conditioning for 11 days after initial visit and no communication until I called 5 days later,

1 year ago

Reply from American Home Shield

Dear Patti, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Jose Navarro

American Home Shield has great customer service. The only problem is that they don’t have all the up to date information with companies. There is a case where I requested AC service and it looked like the AC person fixed the issue but something was not quite right. I tried getting in contact with the company and feel like I got ghosted. When I tried to reach out to American Home Shield they were not able to get a hold of the company either. They were only able to email the AC company. To this day I still do not have an answer back from the company that came to service my AC.

1 year ago

Reply from American Home Shield

Jose, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Leonard Bastrop, TX

Over the many years I have I have had with this company, and it has been many times, we had one bad experiance and that will be hard to forget, and your company still owes me $264, after we paid for a bathroom heater, and the company lied and said we removed the old one, took it out, and we had the other company, that come down to investigate, we had them replace the heater and I paid them. Sent copy of the bill paid'. After many calls, and proofs, we have never seen a remimburset , nor could we get hold of a top executive. ALL THE EVIDENC E is still on hold. I still maintain this is a good company because they have been fair in the past many years, and they hired a bad company to deal with at this time. As a strong supporter in the past, and the money you pay managers, you have a bad one. We sent plenty of proof, and to day , we are still owed the money. Check your files. Inspite of all this , I still think this is a good company.

1 year ago

Reply from American Home Shield

Leonard, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Please provide your AHS contract number or property address.

Aug. 24th, 2023

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Mary Little Yorkville, IL

I loved the no hassle response. I was recently surprised when there was no haggling when my appliances needed to be replaced. I was give the option of comparably valued appliances or check or e-card. I chose the e-card because although the chosen AHS appliances were comparable, my choice brand was not included and I was able to get that brand with the e-card.

1 year ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Olga

I enjoy working with American home shield because if they sent out a contractor to fix something and you do not agree with the diagnosis, they will send you a second opinion at no charge. This avoided me to pay over $1000 to a contractor that said I needed additional work, that was not covered by American home shield as it turns out the second opinion contractor fixed the job with no problem and no additional cost to me

1 year ago

Reply from American Home Shield

Olga, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Schelley Carroll Titusville, FL

American Home Shield set an excellent company employee to take care of my three problems. Two out of the three need to be replaced and they are working on them quickly. Carlos’s service was very courteous and professional. He took the time to explain everything that he was doing and needed to be repaired or replaced. I would recommend Carlos to anyone who needs his service!

1 year ago

Reply from American Home Shield

Schelley, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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JoAnna H. Caudron

It's absolutely worth it. I have filed claims for my furnace, my refrigerator, and most recently my AC unit. My claim for my furnace took some time to get approved. The contractor that got assigned by AHS never reached out to us. This was in the middle of winter. After a few weeks, I was approved to use a different contractor that I was allowed to pick. I chose a contractor with good online reviews. The contractor did a good job. AHS only paid for about half of the work done because it was a contractor that I picked. I disagree with that decision because AHN called me to let me know I was approved to pick a new contractor, since the one AHN assigned never called. They didn't say that the whole bill wouldn't be covered. A year later my refrigerator died. It took about 3 months to get it fixed. AHN did not cover any expenses towards my spoiled food. Not even a gift card to fast food to get dinner that night. nada. And the phone agent ended the phone call with "my pleasure" before hanging up. What kind of psychopath says that to someone who just lost hundreds of dollars worth in food?! Finally after several months, the mother board was replaced and the refrigerator working again. Most recently my AC died. This happened in the middle of record breaking high temperatures in Colorado. AHS sent a contractor that same day. The contractor fixed the unit on the same day which I find just wonderful. So with AHN it's hit or miss as to what agent you talk to. Some are rude and some are really cordial and quick to get your case assigned.

1 year ago

Reply from American Home Shield

Dear JoAnna, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 24th, 2023

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Leonard Distaso Reno, NV

This time the service was good. The contractor contacted me as promised and promptly scheduled a service time. The problem was corrected. This is an improvement as the two times previous the service was awful, contractors never contracted me and I ultimately found another solution. If this had not been corrected, I would have stopped using AHS. Hopefully, the previous problems have been completely corrected and my most recent service is now representative. HOWEVER, I hate y our phone system and the fact that you do not want to actually talk to people. Shows a real lack of interest in customer service.

1 year ago

Reply from American Home Shield

Leonard, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 17th, 2023

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Dennis Lexington, KY

This experience was amazing. The appointment was easy to schedule, the technician actually came very quickly, was friendly, professional & fixed the problem easily (dryer). What I normally do not like is that most AHS technician's are not local and many times that acerbates the problem by slow service, which is not what I am paying for. This vendor was perfect, local, quick turnaround time and very professional, so keep him/them. I also do not like my rates going up and my service fee. There are far to many similar companies (your competitors) with excellent signing offers for me to put up with the upping of my fees, especially when I am a senior. If they go up again, I switch to another company.

1 year ago

Reply from American Home Shield

Dennis, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Aug. 17th, 2023

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Charlotte El Paso, TX

American Home Shield did an outstanding job repairing out problem with our exhaust hood on our stove. I hadn't been able to use different function on our hood in months. Our repairman, quickly assessed the problem, ordered the parts and fixed the problem. Thank you American Home Shield. I could not have asked for a better outcome or a more skilled workman.

1 year ago

Reply from American Home Shield

Dear Charlotte, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Jen Lewis Bessemer, AL

I American Home Shield is a great company for home warranty service. I have had them since I moved into my new home and 20 2012 they have consistently held up to the air policy promise when ever I have had the opportunity to use them it gives me great peace of mind to know that I can call them when a covered appliance needs attention, how do you recommend them to anyone looking for a great home warranty company.

1 year ago

Reply from American Home Shield

Dear Jen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Melody Booker Waxhaw, NC

I like that they make an honest effort in a timely manner to try to resolve whatever situation you have. Or replace the item with a like item or similar. What I don't like is some of the representatives I cannot understand them and they don't quite understand. Other than that I highly recommend American Home Shield the warrant is worth the money and they get the job done as quickly as possible. They make all honest efforts to try and resolve your problem as quickly as possible. And I can appreciate that. Thank you American Home Shield

1 year ago

Reply from American Home Shield

Melody, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Karol Nusbaum Haymarket, VA

I filled out a form online stating that I needed help with an air conditioning unit. It was a 90° weekend and I didn’t expect to get immediate response. However, I had an immediate response from American Home Shield who contacted the heating and air-conditioning company. Within an hour the heating and air-conditioning company called me back and set up an appointment for Monday morning bright and early. The problem was resolved quickly. I am one very happy customer.

1 year ago

Reply from American Home Shield

Dear Karol, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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John Decatur, GA

I have two homes and have used AHS to cover both. They have been very helpful and it's good to know that if something major goes wrong that I will have coverage. That said, because the companies that they send to look at a problem have to go back to AHS to get approval, it can take several days to weeks for a repair or replacement to be made. On one occasion it took several months for the multiple companies sent out from AHS to even understand the simple problem of a bathroom exhaust fan that was old and needed to be replaced. Finally, the rates keep going up annually, but I have kept the coverage because of the age of some of the systems in my houses.

1 year ago

Reply from American Home Shield

Dear John, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 15th, 2023

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Karen Berner Cumming, GA

What I don't like is that the price has gone up over the last 20-30 years ...imagine that :-) What I do like is that AHS has been worth every penny for us. The service has been prompt - even when the contractors had issues with the fix on a couple occasions. The service calls were easy to make, the contractors were quickly dispatched and friendly and informative - and not ever condescending to a woman - which should be the norm, but often isn't.

1 year ago

Reply from American Home Shield

Karen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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NDonnella Arlington, VA

I was happy to work with American Home Shield. They were fast with getting someone out to our home to fix the water heater. First time visit brought back the heater and some warm water. I say some because some warm water went bye-bye after three days. Company returned and replaced the "bad" part. I don't think the water is as hot as it should be but we'll see. Been pleased with American Home Shield and their fast responses.

1 year ago

Reply from American Home Shield

NDonella, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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David Fung Central, HCW

Switched two of my condo units in the San Francisco Bay Area to AHS from another home warranty insurance company and so far very satisfied with the decision and should have done it much sooner. Online portal was easy to use and more importantly it's the timeliness response that I like the most when managing two rental properties. Happy to recommend AHS, keep up the good work.

1 year ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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Thomas Hartwell Dallas, TX

The automated “hearing” needs some work; I had a little trouble communicating what I was calling for. Other than that, once I got through that part it was all smooth sailing! The appointment to repair my dryer was made in a timely manner, the technician was on time, and I (well, my wife) was back to drying laundry quickly, quietly and efficiently! The trade fee was easily handled, and the AHS coverage was just what we needed!

1 year ago

Reply from American Home Shield

Dear Thomas, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 9th, 2023

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Vivian Conger Holland, MI

I like the quick responsiveness of AHS and the people they send out to repair. I like peace of mind the coverage gives me. What I don't like is how reluctant they are to replace items. For example, one service looked at our air conditioner and said it needed to be replaced (of course, I get that they wanted to sell it to us). We called AHS to look at it. They fixed/replaced part of it, but not all of it and what they didn't replace we were told was likely only to last the summer.

1 year ago

Reply from American Home Shield

Vivian, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Dore Rodine Honolulu, HI

Reasonable prices that match the value of the service and products they repair or replace. If you think about it, this company will eventually have claims as something eventually will break down at your house. I filled out an online easy form to request service and I received text message updates to keep me in the loop until a plumber could call and confirm an appointment. I had a product within it's original warranty time and AHS handled everything.

1 year ago

Reply from American Home Shield

Dear Dore, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 2nd, 2023

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Tammi Jean Franklin Boerne, TX

I like having a home warranty. Both of my AC units went down. The air temps have been in the hundreds for weeks so being without AC was tough. The 1st Unit was still within it's 30 day call back to make sure everything is repaired. The 1st time the tech came our unit miraculously started working so per contract with AHS & with no proof it was not working the tech left. The unit quit working within 12 hours and I recorded via video what was happening. The 2nd time the service company came out it was a different group of guys came & watched the video. They replaced the capacitor and it worked for 4 hours. The unit started making the same noise again so I recorded it again. I called and it would be a week until they could come out again to our area to fix it. In the meantime, our 2nd unit stopped working. I was dreading that we'd have to wait a week for that unit to be looked at but when I put in a ticket for the 2nd unit and within 30 minutes I had a call from the 2nd service company, told they could come that day and were at my house within hours of the ticket going in. He was able to fix that unit that day and we then had cool air back to a portion of the house, Wow! It was amazing. Back to the 1st unit that stopped working a 2nd time, we waited the week & they came out the 3rd time the tech watched the video I took & he knew within seconds what was wrong with the outside AC unit and was able to repair it and we had AC again. It was in the upper 80s and low 90s inside our house while we waited. Fortunately, AHS uses great contractors and once both units were fixed & back up and running we've had no issues.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Tammi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 27th, 2023

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Michael Surovec Glendale, AZ

I have been with AHS for the past 8 years. The only negative aspect to the program is the price. It started at 56 dollars a month with a 75 dollar service cost, to its current rate of 113 dollars a month and a 100 service call. Out of all my claims I only had to fight one which AHS eventually approved. Still worth the value giving the rising costs of everything else, but a little disappointing.

1 year ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Albert Weal, Jr. Chesapeake, VA

I like the ability to Makena a request online. At issue, is sneaking with several associates that have English as a second language. Also, the replace policy is less than favorable. We just had a garbage Disposal removed and replaced. We had 3/4 hp garbage disposal but the plan will only replace it with a 1/2 hp. We purchased the house and plan with 3/4hp garbage Disposal but we can not replace it with a like, kind and quality item.

1 year ago

Reply from American Home Shield

Albert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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BRUCE Stratham, NH

Warranty came with the house purchase. Used it 3 times, for re-key of house keys, service on clothes washer, and leaking sewer pipe. I expect that all together, these 3 services would have cost more than the warranty, but I did not see the cost for the service, so I have no way to judge. Accessing the service was easy and the contractors responded quickly to issues.

1 year ago

Reply from American Home Shield

Hi Bruce, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 11th, 2023

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Verified Customer

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Joe Mathis Dallas, TX

The responsiveness of AHS following the repair vendor's assessment of the washing machine failure was relatively quick. You either accept AHS's manufacturer for the replacement or they give a dollar amount that they'll credit you toward whatever manufacturer you pick. The latter is what I did; and their reimbursement check was in our mailbox in less than 10 days. My wife and I were very happy with the process and the response!

1 year ago

Reply from American Home Shield

Hi Joe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 11th, 2023

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Verified Customer

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Alyssa Gonzalez Washington, DC

I've been a customer since 2019 and have had nothing but great things to say about them. Friendly and efficient staff, generally quick service. I recently had my dishwasher break and American Home Shield made several attempts to remedy the issue (which was great), unfortunately, it had to be replaced. The company they connected me with for the replacement was beyond horrible; they have 1.4 stars on Google and the reviews are some of the worst I've read. When I called AHS to voice that, I was told that they don't select their collaborating companies by customer opinions. I believe a company you use to assist your members reflects your business and values. I was very disappointed with this last issue and the response they gave. I'm now contemplating using a different insurance company.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

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Verified Customer

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Elmira Houston, TX

i am happy with AHS. I had experience with other companies before, where customer support had room to improve. I am with AHS for the last several years and am happy to stay for even longer. The team is good to listen to you and adopt your requirements and uniqueness, if you like to work with a specific contractor you can with providing a strong reason justification. thank you!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 2nd, 2023

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