American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Rob Mission Viejo, CA

Would give 5 stars but not all contractors reach out to make appointments. I would prefer not to double my efforts by going through AHS only to have to call someone else the next day.

4 years ago

Reply from American Home Shield

Hi Rob,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 4th, 2020

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Verified Customer

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Townsend Pacific, MO

quick efficient service, reputable companies sent to do service,service call price is reasonable and I like to pay on line when I schedule service call,

4 years ago

Reply from American Home Shield

Hi Townsend,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2020

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Verified Customer

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Debbie Sanchez Dallas, TX

I've never had any large issues with them. Once we had a company we no longer wished to use, and they assigned it to a new contractor without any problem.

4 years ago

Reply from American Home Shield

Hi Debbie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

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Verified Customer

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Miguel Angel Navarro Pharr, TX

Prompt resolution to my problem. Excellent customer service. Communication second to none. Had a second choice when I did not like the first contractor they sent.

4 years ago

Reply from American Home Shield

Good morning Miguel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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D Washington Mobile, AL

They took care of my issue ,the repair person came to fix the appliance, they thought it was fixed, but was not. AHS offered to fix it or give me the cost of the repairs.

4 years ago

Reply from American Home Shield

Hi D,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Denice 2ilson Phoenix, AZ

Was a little disappointed they sent out an electrician that did not fix the short in the ground wire, and I had to.pay them. $75 fee, but the second cooling people they sent out found the short and fixed the problem.

4 years ago

Reply from American Home Shield

Hi Denice,
Thank you for your feedback! We are pleased to hear about the repairs the second opinion completed.

Jun. 7th, 2020

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Verified Customer

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Anthony Chesapeake, VA

When I initially called and was assigned a plumber who had some very bad internet ratings, I asked to get another plumber but after a huge amount of time on the phone, I was there way I could have another plumber. I finally had to cancel the service request and reinstate another service request to get a plumber who was superb.

4 years ago

Reply from American Home Shield

Hi Anthony,
We hate to hear about the miscommunication experienced to swith your plumber. We are glad to hear that the issue was resolved.

Jun. 7th, 2020

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Verified Customer

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Daniel

Great service, prompt submission to contractors, absolutely worth paying for AHS. I have used my warranty twice and could not have asked for better service.

4 years ago

Reply from American Home Shield

Hi Daniel,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Brent

In 5 years 4 air conditioner calls, one hot water replacement, electrical work on door bells and garage door opener. Quick and courteous staff as well as service providers

4 years ago

Reply from American Home Shield

HI Brent,
Your patronage is appreciated. Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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Brian Rice.

AHS got a service person out quickly but he said my washing machine was not repairable. I was told I would be emailed with options. That’s been 5 days and not a word. There is no way to communicate through my account. I call phone numbers and wait on hold for 30 minutes. Call again and wait 10 and then I see this email requesting my review. Maybe you guys at Best can contact someone for me.

4 years ago

Reply from American Home Shield

Hi Brian,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would be glad to speak with you to get the washer repairs completed.

May. 23rd, 2020

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Verified Customer

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CR

When you have 2 different systems break you have to call in the requests. There is no guarantee the proper action will b taken. If my up stairs and down stairs heat pump is broke I can’t fit them on the same request.

4 years ago

Reply from American Home Shield

Hi CR,
Thank you for your feedback about the service request.

May. 26th, 2020

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Verified Customer

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Diane

Prompt, friendly, helpful, quick service, first person I spoke to was not very informed, kept asking same questions repeatedly, I felt he wasn’t listening

4 years ago

Reply from American Home Shield

Hi Guillermo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 19th, 2020

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Verified Customer

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Sharad Shrestha

I was very pleased with the prompt response I received for some problems I had with the plumbing problem in my house. The service was rendered promptly and professionally.

4 years ago

Reply from American Home Shield

Hi Sharad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Ashley Tamsen

I have only had to use them 2 times since we have lived in the home. And part of what was needed to be done wasnt covered both times. Its helpful to have but I wish they covered more services.

4 years ago

Reply from American Home Shield

Hi Ashley,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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Verified Customer

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eladia rosario

excellent service i was very pleased with the technician he was very easy to talk to and explained everything in detail very satisfied i totally recommend as to every body

4 years ago

Reply from American Home Shield

Hi Eladia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Lori Wilkinson

Wish the companies doing the actual services could repair sooner. A lot of waiting between schedule visit order part then reschedule when part arrives for appliances repaired!!

4 years ago

Reply from American Home Shield

Hi Lori,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

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Verified Customer

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Pete Manson, WA

The guys from After Hours plumbing were awesome...figured a smart workaround to a tricky fix... good guys and AHS was super quick and responsive. Thanks y’all!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Pete,
Thank you for your feedback!

May. 5th, 2020

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Verified Customer

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Mike Kight Georgetown, TX

Overall a very satisfactory experience. Some of the phone reps are hard to understand. The service technician did not wear a mask but was friendly, knowledgeable and professional.

4 years ago

Reply from American Home Shield

Hi Mike,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 6th, 2020

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Verified Customer

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Zack Cyliinder Chicago, IL

Every time I place a work order - they are able to schedule someone immediately. Most of the contractors they have scheduled have come out next day to fix our issue.

4 years ago

Reply from American Home Shield

Hi Zack,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

May. 4th, 2020

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Verified Customer

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Charlene Shaw Hope Mills, NC

There is nothing that stands out about there service. In most cases the monthly rates are higher. If you have issues--can't get a person the the phone and if you do get a person there is a communication problem. You have to talk with several people to get the right info. This can be exhasting and irritating

4 years ago

Reply from American Home Shield

Hi Charlene,
I hate to hear about your less than satisfactory AHS experience. I would be glad to speak with you in hopes of providing a better experience.

May. 8th, 2020

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Verified Customer

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Emilia Solval Crestline, CA

The service provided was fine but when I placed the order they didn’t tell me that the $75 I paid would only cover up to 6 locks and that I had to pay Individually for the rest. It would have been great to know in advance to better plan what you want to do.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Emilia,
Thank you for your feedback.

May. 5th, 2020

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Verified Customer

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Mike Tobias Stafford, VA

I have attempted to get my dishwasher fixed before and the problem wasn't solved. Once I was able to use American home shield, they took care of it painlessly and quickly.

4 years ago

Reply from American Home Shield

Hi Mike,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing AHS. We look forward to serving you for many years to come!

Apr. 28th, 2020

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Verified Customer

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Buck Whyte Clarksville, OH

We had another company, but when we needed then they told us they didn't have anyone in our area to fix our problem. AHS has NEVER done that! They are always there for us!

4 years ago

Reply from American Home Shield

Hi Buck,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

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Verified Customer

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Latrice Walker

Everytime we have ANY problems with anything that's under this warranty, they're on it! U don't have to keep calling. One time call, that's all. They're the best!

4 years ago

Reply from American Home Shield

Hi Latrice,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 20th, 2020

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Verified Customer

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Mike and Shirley Roberts

They went over and beyond our expectations for supplying customer service. We are very very pleased that we chose American shield as our home protection.

4 years ago

Reply from American Home Shield

Good evening Mike and Shirley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2020

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Verified Customer

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Stephanie Wilson

After paying a service fee monthly, customers are then charged a $75 fee each time a service call is placed. This service call fee is too high. Secondly, there should be the ability online to submit a recall ticket for same issue without being charged another service fee.

4 years ago

Reply from American Home Shield

Stephanie,
Thanks for providing your feedback. You are able to discuss your pricing options during your renewal time or within the first 30 days of starting the contract. You are also able to enter a Recall online anytime you are still within the Recall period. Please continue to share your feedback with us. Take Care.

Apr. 17th, 2020

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Verified Customer

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Deborah Tatom

Quick results beyond my expectations. Ease of having them setting up a competent technician and appointment to complete the needed home repair or work order.

4 years ago

Reply from American Home Shield

Good morning Deborah,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 17th, 2020

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Verified Customer

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Michael Fields Missouri City, TX

American, Home shield is a good back up plan for future repairs. But the contractors or undermining the company by reporting in accurate information to solicit the business for themselves so American Home shield can decline the work getting done and American Home shield doesn’t do anything about it.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michael,
Thank you for sharing your feedback with us about your most recent AHS experience. We hope you continue to enjoy!

Apr. 2nd, 2020

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Verified Customer

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Kit

When I felt I needed service faster than what the original send out company scheduled me for, I called AHS and they were able to find another company to come quicker.

4 years ago

Reply from American Home Shield

Hi Kit,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

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Verified Customer

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Jim

Prompt response and good coverage. Technician was thorough and knowledgeable. He also provided ideas and tips to prolong the life of our HVAC system.

4 years ago

Reply from American Home Shield

Good evening Jim,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more details about your experience with us.

Mar. 23rd, 2020

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Verified Customer

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Sue

We have had many sewer stoppages and had to use our warranty many times already. They have been very patient and accommodating throughout this struggle.

4 years ago

Reply from American Home Shield

Hi Sue,
Thank you for becoming a recent customer of American Home Shield. As you continue to move forward in your new hope, we hope to ease the hassle of repairs. We hope you continue to enjoy your American Home Shield coverage

Mar. 23rd, 2020

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Verified Customer

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Anne Phelan

When replacement parts are needed, the contractors use lower quality parts/equipment. In one instance I asked if I could pay the difference for a better part and they said it wasn't allowed.

4 years ago

Reply from American Home Shield

Anne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Gunilla Rubino

It's easy to call and file a claim. Most items filed are covered. Service is reasonably quick. Sometimes I have to wait for awhile for parts to come in, but that is more the service company's issue.

4 years ago

Reply from American Home Shield

Gunilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Karenia Tarolli

So far, I've had 2 claims, and both times, they sent competent repair person to fix the problem and there wasn't any problem with the CLA m being covered

4 years ago

Reply from American Home Shield

Hi Karenia,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that was provided and the repairs that were completed.

Mar. 10th, 2020

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Verified Customer

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Sandy

I was notified by text that I was next for service. The tech informed me of test results and assured me it was in good working order. He was professional and polite.

4 years ago

Reply from American Home Shield

Hi Sandy,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Maria

The value you get for the service they offer is great. The monthly fee for the top service is less than the cost of replacing an appliance you cannot fix.

4 years ago

Reply from American Home Shield

Hi Maria,
We are pleased to read your feedback and hope you continue to enjoy AHS and the coverage we provide for your home repairs.

Feb. 26th, 2020

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Verified Customer

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Paul

Always stood by contract. We had major a/c problem. The contractor was prompt in response and resolved problem. They replaced washing machine when ours couldn't be repaired

4 years ago

Reply from American Home Shield

Hi Paul,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. We strive to do as we should by replacing items if they cannot be repaired.

Jan. 27th, 2020

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Clare

Recently I have been very pleased. Have had some bad experiences in the past.

3 weeks ago

Reply from American Home Shield

Hi Clare, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 17th, 2024

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Aurea

Liked everything , from keeping appts to work done

3 weeks ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Aurea. Thanks so much for leaving a review.

Oct. 17th, 2024

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Verified Customer

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Sam

can not actually speak to a person for customer service problems that aren't on the web site.

2 months ago

Reply from American Home Shield

Dear Sam,
Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,
Victoria

Sep. 9th, 2024

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Verified Customer

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Lakisha

The payments are expensive but AHS never fixes the problem with my appliances. Need to find a new warranty company.

2 months ago

Reply from American Home Shield

Hi Lakisha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

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Verified Customer

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Gerald M. Smith

I ve had an unresolved issue for more than a year. I have to initate calls to get continued support. RIDICULOUS!!!!

2 months ago

Reply from American Home Shield

Hi Gerald, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Linda

American home shield left me and my family in the heat for more than 10 days I will not recommend them to no one

2 months ago

Reply from American Home Shield

Hi Linda, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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William

The priority of AHS became more about them making money than honest customer service.

2 months ago

Reply from American Home Shield

Hi William, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Jaden Paul

I have american home shield home warranty for our washer,dryer,whole house air conditioner, water heater, refrigerator i have never had a problem with them and they send a technician right away i have had them for years now

4 months ago

Reply from American Home Shield

Hi Jaden, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 4th, 2024

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Ghassan

Thanks for your help. Your support and understanding customer needed help ASAP

1 month ago

Reply from American Home Shield

Hi Ghassan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Verified Customer

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Maria

The monthly prices have increased significantly in the past two years.

3 months ago

Reply from American Home Shield

Hi Maria, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Juan

Last repair they provide me with an excellent company.

3 months ago

Reply from American Home Shield

Hi Juan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Rosa Lima

Communication is sometimes difficult. The 30 30 work guarantee is unrealistic.

3 months ago

Reply from American Home Shield

Dear Rosa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Jacki

Quick response to work orders. Reasonable pricing

3 months ago

Reply from American Home Shield

Hi Jacki, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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