American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Gunilla Rubino

It's easy to call and file a claim. Most items filed are covered. Service is reasonably quick. Sometimes I have to wait for awhile for parts to come in, but that is more the service company's issue.

5 years ago

Reply from American Home Shield

Gunilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Karenia Tarolli

So far, I've had 2 claims, and both times, they sent competent repair person to fix the problem and there wasn't any problem with the CLA m being covered

5 years ago

Reply from American Home Shield

Hi Karenia,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that was provided and the repairs that were completed.

Mar. 10th, 2020

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Verified Customer

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Sandy

I was notified by text that I was next for service. The tech informed me of test results and assured me it was in good working order. He was professional and polite.

5 years ago

Reply from American Home Shield

Hi Sandy,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Maria

The value you get for the service they offer is great. The monthly fee for the top service is less than the cost of replacing an appliance you cannot fix.

5 years ago

Reply from American Home Shield

Hi Maria,
We are pleased to read your feedback and hope you continue to enjoy AHS and the coverage we provide for your home repairs.

Feb. 26th, 2020

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Verified Customer

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Paul

Always stood by contract. We had major a/c problem. The contractor was prompt in response and resolved problem. They replaced washing machine when ours couldn't be repaired

6 years ago

Reply from American Home Shield

Hi Paul,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. We strive to do as we should by replacing items if they cannot be repaired.

Jan. 27th, 2020

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Verified Customer

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Betty

Serviceman prompt & explained needed repairs

2 months ago

Reply from American Home Shield

Hello Betty,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

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Colleen

The contractors are somewhat slow to respond but they are skilled.

2 months ago

Reply from American Home Shield

Hello Colleen,
Thank you for sharing your experience. We’re glad to hear the contractors were skilled, and we appreciate your feedback on response times. We’ll continue working with our partners to improve scheduling and communication.

Best,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Sonia

It seems to be better than other home coverage companies.

2 months ago

Reply from American Home Shield

Hi Sonia, thank you for your positive feedback and for giving us the opportunity to support you throughout your home warranty journey. We truly appreciate your trust in AHS!

Regards,
Victoria M.

Nov. 21st, 2025

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Judith

I have had (AHS) for approximately 3 years now. I have had excellent service on my last calls to their service department. They are very professional and easy to talk with. They get you help as quickly as possible, which I appreciate. Thank you (AHS).

11 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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David

things move quickly once contacted through their site.

2 months ago

Reply from American Home Shield

Hello David,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Deborah

Fast, friendly, accurate fridge fix. Good job!

2 months ago

Reply from American Home Shield

Hello Deborah,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Mike

Think they are the best around. Easy to work with

3 months ago

Reply from American Home Shield

Hello Mike,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Adolf

Very dependable and realiable and good contractor

3 months ago

Reply from American Home Shield

Hello Adolf,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Sushila

Very efficient, informative, on time and good in through.

3 months ago

Reply from American Home Shield

Thank you, Sushila! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to contact us at (888) 429-8247 with any future needs. Thank you for your feedback. American Home Shield

Nov. 6th, 2025

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Verified Customer

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Luz

Very good experience with American Home Shield

3 months ago Edited November 6, 2025

Reply from American Home Shield

Thank you, Luz! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Kimberly

service man was very knowledgeable and did a great job

3 months ago

Reply from American Home Shield

Thank you, Kimberly! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Anna

It was the company chosen by our realtor when we purchased our home.

3 months ago

Reply from American Home Shield

Thank you, Anna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Gary

Reliable and will always make sure the job is done

3 months ago

Reply from American Home Shield

Thank you, Gary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Adela

I will be cancelling my policy. You take our money and only want to cover parts but when it requires replacement, you won't replace the item

3 months ago

Reply from American Home Shield

Hi Adela,
Thank you for your feedback, and we apologize that the coverage did not meet your expectations. We understand how disappointing it can be to learn that a repair/replacement isn’t fully covered. We're happy to review your coverage and claim with you. For further assistance, please feel free to email us at socialmedia@ahs.com.

Sincerely,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Pamela

No work at the house, excellent communication

3 months ago

Reply from American Home Shield

Thanks for sharing your feedback!

Nov. 6th, 2025

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Verified Customer

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Inez

Tech was quick and solved my problem right away.

3 months ago

Reply from American Home Shield

It's good to hear that you had a great experience with us! Thank you so much for your wonderful review. If you have any further needs or questions, please don't hesitate to reach out.

Best regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Xiomara

When service is requested, an appointment is scheduled in a few days

3 months ago

Reply from American Home Shield

Thanks for sharing that good news on our process!

Kim

Nov. 6th, 2025

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Verified Customer

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Evelyn Miyake

Reliable company and follow though is excellent.

3 months ago

Reply from American Home Shield

Thank you so much for your wonderful review. If you have any further needs or questions, please don't hesitate to reach out.

Best regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Greg

Helps repair home items, but assigned companies don't always respond quickly.

3 months ago

Reply from American Home Shield

Thanks for sharing your feedback regarding the assigned companies as our goal is to provide quick service.

Nov. 6th, 2025

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Verified Customer

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Mary

I have used them for like 10 yrs. Very pleased

3 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Efrain

Hassle free and sends you professional technicians.

3 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Rae

Even though you’re expensive, at least I have peace of mind when I see the commercial I thank God I have it you have gotten a little high and the people that come out for the hundred dollars could be better I’ve had several visits were they never came back or completed it Thank you for the blanket and if you could do a little better, I’d be even happier garbage disposal. They wrote it down and then wanted extra money. I can’t fall for that yet. You are one of the best.

1 year ago

Reply from American Home Shield

HI Rae, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Patti Hemet, CA

Good completion of air conditioning repair. Would have been nice to inform us of why they switched vendors after the initial company came out to assess the problem. They said it had to be replaced and new company 1 1/2 weeks later repaired it. We were without air conditioning for 11 days after initial visit and no communication until I called 5 days later,

2 years ago

Reply from American Home Shield

Dear Patti, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Jose Navarro

American Home Shield has great customer service. The only problem is that they don’t have all the up to date information with companies. There is a case where I requested AC service and it looked like the AC person fixed the issue but something was not quite right. I tried getting in contact with the company and feel like I got ghosted. When I tried to reach out to American Home Shield they were not able to get a hold of the company either. They were only able to email the AC company. To this day I still do not have an answer back from the company that came to service my AC.

2 years ago

Reply from American Home Shield

Jose, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Leonard Bastrop, TX

Over the many years I have I have had with this company, and it has been many times, we had one bad experiance and that will be hard to forget, and your company still owes me $264, after we paid for a bathroom heater, and the company lied and said we removed the old one, took it out, and we had the other company, that come down to investigate, we had them replace the heater and I paid them. Sent copy of the bill paid'. After many calls, and proofs, we have never seen a remimburset , nor could we get hold of a top executive. ALL THE EVIDENC E is still on hold. I still maintain this is a good company because they have been fair in the past many years, and they hired a bad company to deal with at this time. As a strong supporter in the past, and the money you pay managers, you have a bad one. We sent plenty of proof, and to day , we are still owed the money. Check your files. Inspite of all this , I still think this is a good company.

2 years ago

Reply from American Home Shield

Leonard, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Please provide your AHS contract number or property address.

Aug. 24th, 2023

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Mary Little Yorkville, IL

I loved the no hassle response. I was recently surprised when there was no haggling when my appliances needed to be replaced. I was give the option of comparably valued appliances or check or e-card. I chose the e-card because although the chosen AHS appliances were comparable, my choice brand was not included and I was able to get that brand with the e-card.

2 years ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Olga

I enjoy working with American home shield because if they sent out a contractor to fix something and you do not agree with the diagnosis, they will send you a second opinion at no charge. This avoided me to pay over $1000 to a contractor that said I needed additional work, that was not covered by American home shield as it turns out the second opinion contractor fixed the job with no problem and no additional cost to me

2 years ago

Reply from American Home Shield

Olga, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Schelley Carroll Titusville, FL

American Home Shield set an excellent company employee to take care of my three problems. Two out of the three need to be replaced and they are working on them quickly. Carlos’s service was very courteous and professional. He took the time to explain everything that he was doing and needed to be repaired or replaced. I would recommend Carlos to anyone who needs his service!

2 years ago

Reply from American Home Shield

Schelley, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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JoAnna H. Caudron

It's absolutely worth it. I have filed claims for my furnace, my refrigerator, and most recently my AC unit. My claim for my furnace took some time to get approved. The contractor that got assigned by AHS never reached out to us. This was in the middle of winter. After a few weeks, I was approved to use a different contractor that I was allowed to pick. I chose a contractor with good online reviews. The contractor did a good job. AHS only paid for about half of the work done because it was a contractor that I picked. I disagree with that decision because AHN called me to let me know I was approved to pick a new contractor, since the one AHN assigned never called. They didn't say that the whole bill wouldn't be covered. A year later my refrigerator died. It took about 3 months to get it fixed. AHN did not cover any expenses towards my spoiled food. Not even a gift card to fast food to get dinner that night. nada. And the phone agent ended the phone call with "my pleasure" before hanging up. What kind of psychopath says that to someone who just lost hundreds of dollars worth in food?! Finally after several months, the mother board was replaced and the refrigerator working again. Most recently my AC died. This happened in the middle of record breaking high temperatures in Colorado. AHS sent a contractor that same day. The contractor fixed the unit on the same day which I find just wonderful. So with AHN it's hit or miss as to what agent you talk to. Some are rude and some are really cordial and quick to get your case assigned.

2 years ago

Reply from American Home Shield

Dear JoAnna, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 24th, 2023

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Leonard Distaso Reno, NV

This time the service was good. The contractor contacted me as promised and promptly scheduled a service time. The problem was corrected. This is an improvement as the two times previous the service was awful, contractors never contracted me and I ultimately found another solution. If this had not been corrected, I would have stopped using AHS. Hopefully, the previous problems have been completely corrected and my most recent service is now representative. HOWEVER, I hate y our phone system and the fact that you do not want to actually talk to people. Shows a real lack of interest in customer service.

2 years ago

Reply from American Home Shield

Leonard, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 17th, 2023

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Dennis Lexington, KY

This experience was amazing. The appointment was easy to schedule, the technician actually came very quickly, was friendly, professional & fixed the problem easily (dryer). What I normally do not like is that most AHS technician's are not local and many times that acerbates the problem by slow service, which is not what I am paying for. This vendor was perfect, local, quick turnaround time and very professional, so keep him/them. I also do not like my rates going up and my service fee. There are far to many similar companies (your competitors) with excellent signing offers for me to put up with the upping of my fees, especially when I am a senior. If they go up again, I switch to another company.

2 years ago

Reply from American Home Shield

Dennis, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Aug. 17th, 2023

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Charlotte El Paso, TX

American Home Shield did an outstanding job repairing out problem with our exhaust hood on our stove. I hadn't been able to use different function on our hood in months. Our repairman, quickly assessed the problem, ordered the parts and fixed the problem. Thank you American Home Shield. I could not have asked for a better outcome or a more skilled workman.

2 years ago

Reply from American Home Shield

Dear Charlotte, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Jen Lewis Bessemer, AL

I American Home Shield is a great company for home warranty service. I have had them since I moved into my new home and 20 2012 they have consistently held up to the air policy promise when ever I have had the opportunity to use them it gives me great peace of mind to know that I can call them when a covered appliance needs attention, how do you recommend them to anyone looking for a great home warranty company.

2 years ago

Reply from American Home Shield

Dear Jen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Melody Booker Waxhaw, NC

I like that they make an honest effort in a timely manner to try to resolve whatever situation you have. Or replace the item with a like item or similar. What I don't like is some of the representatives I cannot understand them and they don't quite understand. Other than that I highly recommend American Home Shield the warrant is worth the money and they get the job done as quickly as possible. They make all honest efforts to try and resolve your problem as quickly as possible. And I can appreciate that. Thank you American Home Shield

2 years ago

Reply from American Home Shield

Melody, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Karol Nusbaum Haymarket, VA

I filled out a form online stating that I needed help with an air conditioning unit. It was a 90° weekend and I didn’t expect to get immediate response. However, I had an immediate response from American Home Shield who contacted the heating and air-conditioning company. Within an hour the heating and air-conditioning company called me back and set up an appointment for Monday morning bright and early. The problem was resolved quickly. I am one very happy customer.

2 years ago

Reply from American Home Shield

Dear Karol, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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John Decatur, GA

I have two homes and have used AHS to cover both. They have been very helpful and it's good to know that if something major goes wrong that I will have coverage. That said, because the companies that they send to look at a problem have to go back to AHS to get approval, it can take several days to weeks for a repair or replacement to be made. On one occasion it took several months for the multiple companies sent out from AHS to even understand the simple problem of a bathroom exhaust fan that was old and needed to be replaced. Finally, the rates keep going up annually, but I have kept the coverage because of the age of some of the systems in my houses.

2 years ago

Reply from American Home Shield

Dear John, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 15th, 2023

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Karen Berner Cumming, GA

What I don't like is that the price has gone up over the last 20-30 years ...imagine that :-) What I do like is that AHS has been worth every penny for us. The service has been prompt - even when the contractors had issues with the fix on a couple occasions. The service calls were easy to make, the contractors were quickly dispatched and friendly and informative - and not ever condescending to a woman - which should be the norm, but often isn't.

2 years ago

Reply from American Home Shield

Karen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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NDonnella Arlington, VA

I was happy to work with American Home Shield. They were fast with getting someone out to our home to fix the water heater. First time visit brought back the heater and some warm water. I say some because some warm water went bye-bye after three days. Company returned and replaced the "bad" part. I don't think the water is as hot as it should be but we'll see. Been pleased with American Home Shield and their fast responses.

2 years ago

Reply from American Home Shield

NDonella, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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David Fung Central, HCW

Switched two of my condo units in the San Francisco Bay Area to AHS from another home warranty insurance company and so far very satisfied with the decision and should have done it much sooner. Online portal was easy to use and more importantly it's the timeliness response that I like the most when managing two rental properties. Happy to recommend AHS, keep up the good work.

2 years ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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Thomas Hartwell Dallas, TX

The automated “hearing” needs some work; I had a little trouble communicating what I was calling for. Other than that, once I got through that part it was all smooth sailing! The appointment to repair my dryer was made in a timely manner, the technician was on time, and I (well, my wife) was back to drying laundry quickly, quietly and efficiently! The trade fee was easily handled, and the AHS coverage was just what we needed!

2 years ago

Reply from American Home Shield

Dear Thomas, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 9th, 2023

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Vivian Conger Holland, MI

I like the quick responsiveness of AHS and the people they send out to repair. I like peace of mind the coverage gives me. What I don't like is how reluctant they are to replace items. For example, one service looked at our air conditioner and said it needed to be replaced (of course, I get that they wanted to sell it to us). We called AHS to look at it. They fixed/replaced part of it, but not all of it and what they didn't replace we were told was likely only to last the summer.

2 years ago

Reply from American Home Shield

Vivian, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Dore Rodine Honolulu, HI

Reasonable prices that match the value of the service and products they repair or replace. If you think about it, this company will eventually have claims as something eventually will break down at your house. I filled out an online easy form to request service and I received text message updates to keep me in the loop until a plumber could call and confirm an appointment. I had a product within it's original warranty time and AHS handled everything.

2 years ago

Reply from American Home Shield

Dear Dore, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 2nd, 2023

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Tammi Jean Franklin Boerne, TX

I like having a home warranty. Both of my AC units went down. The air temps have been in the hundreds for weeks so being without AC was tough. The 1st Unit was still within it's 30 day call back to make sure everything is repaired. The 1st time the tech came our unit miraculously started working so per contract with AHS & with no proof it was not working the tech left. The unit quit working within 12 hours and I recorded via video what was happening. The 2nd time the service company came out it was a different group of guys came & watched the video. They replaced the capacitor and it worked for 4 hours. The unit started making the same noise again so I recorded it again. I called and it would be a week until they could come out again to our area to fix it. In the meantime, our 2nd unit stopped working. I was dreading that we'd have to wait a week for that unit to be looked at but when I put in a ticket for the 2nd unit and within 30 minutes I had a call from the 2nd service company, told they could come that day and were at my house within hours of the ticket going in. He was able to fix that unit that day and we then had cool air back to a portion of the house, Wow! It was amazing. Back to the 1st unit that stopped working a 2nd time, we waited the week & they came out the 3rd time the tech watched the video I took & he knew within seconds what was wrong with the outside AC unit and was able to repair it and we had AC again. It was in the upper 80s and low 90s inside our house while we waited. Fortunately, AHS uses great contractors and once both units were fixed & back up and running we've had no issues.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Tammi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 27th, 2023

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Michael Surovec Glendale, AZ

I have been with AHS for the past 8 years. The only negative aspect to the program is the price. It started at 56 dollars a month with a 75 dollar service cost, to its current rate of 113 dollars a month and a 100 service call. Out of all my claims I only had to fight one which AHS eventually approved. Still worth the value giving the rising costs of everything else, but a little disappointing.

2 years ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Albert Weal, Jr. Chesapeake, VA

I like the ability to Makena a request online. At issue, is sneaking with several associates that have English as a second language. Also, the replace policy is less than favorable. We just had a garbage Disposal removed and replaced. We had 3/4 hp garbage disposal but the plan will only replace it with a 1/2 hp. We purchased the house and plan with 3/4hp garbage Disposal but we can not replace it with a like, kind and quality item.

2 years ago

Reply from American Home Shield

Albert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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