American Home Shield: Read 34,384 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Veronica D Trammell Virginia Beach, VA

As a single parent, is great to know that you can make one call for contracted services and it is taken care of. This company has been my "Blessing" during hime ownership.

4 years ago

check_circle

Verified Customer

star star star star star

Peter San Jose, CA

Everything is easy and convenient. You just go online, then report the problem and in a day or two you'll receive a call from a company for appointment.

4 years ago

Reply from American Home Shield

Hi Peter, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2020

check_circle

Verified Customer

star star star star star

Kristy Wegert Marietta, GA

American Home Shield has been with me since I bought my first home. 4 houses and 22 years later, they are still here and still delivering quality service.

4 years ago

Reply from American Home Shield

Hi Kristy, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Amber Colorado Springs, CO

Have had AHS for five years, but this last service has been so complicated that we have realized AHS is not worth it. They have failed at providing capable and qualified contractors to fix the repair needed, and when contacting them they are not helpful at resolving the problems or concerned with the holding and contact transfers between representatives or the lack of customer service they provide. They have taken out deductibles without ever fixing the repairs. So I've wasted countless hours on hold, have had contractors no call and no show, deductibles taken without problem resolved, still have a clogged drain and a leak in the shower, and they don't want to lose my business.

4 years ago

Reply from American Home Shield

Hello Amber, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall plumbing experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 11th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Glen Burnie, MD

Lack of communication/ knowledge and poor contractors. Took 3 days for someone to come out for a leak that should of been an emergency and he put a clamp on which made the pressure build causing 2 more leaks in other areas. He came back 2 days later and they wouldn't fix it because the pipes are welded. Took 9 days for my AC not working and 3 different contractors. 1st one had pins in his knee so he could crawl, 2nd one told me i should of had a ladder but since i didn't he couldn't get in the attic to access anything. He was actually supposed to come on a Friday but didn't show up until Tuesday. Don't honor what they advertise. I had a plumbing leak that's advertised as covered BUT they didn't cover it because of the pipes are welded

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 13th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Yoder Houston, TX

i've been a paying member since 2014 & live in the same house &i have always covered my house/ pool. I have an in- ground pool w/an heater. I have never had an issue with my heater until now. ABNation came to my house on April 4th & Pete, from ABNation was supposed to check my heater, my pool for DE going back into the pool & that my pump had lost prime. He fixed the issue with the prime but never looked at my filter nor my heater. He only took a picture of my heater & left. Your company denied my heater to be fixed.-due to chemicals. When I called back to AHS,the person looked up my contract. I asked her if it said anything about denying the heater being fixed due to chemicals & she said there was no such mention of chemicals to deny getting it fixed. I asked for a second opinion. They sent Eden Pool out on (I think ) April 16th but they only took care of the DE issue & when I asked about the 2nd opinion on the heater-they responded that they were only to check the pool. To this day-no one has come out to give me a 2nd opinion to fix my heater-everyone has just blown me off like I don't exist. Every time I see your commercials & how if its broken AHS will fix it-my blood wants to boil. Please have someone fix my heater without giving me the run around like your commercial states. Practice what you advertise.

4 years ago

Reply from American Home Shield

Hello Diane, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues.
I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

check_circle

Verified Customer

star star star star star

Annie Reese Auburn, AL

Excellent customer service. The service arrangement contact was made within a day. The repair technician came within two days. My repair was completed in one contact.

4 years ago

Reply from American Home Shield

Good morning Annie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star_border

Carol Clinton, MI

Some companies you use, have not as good as service as others. They're to head strong and don't take time to explain what they really found and instead tell you that's your problem.

4 years ago

Reply from American Home Shield

Hello Carol, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star_border star_border

Nancy Richardson Saint Charles, MO

I have been waiting to hear back from them on the disposition of a repair. Have tried getting in touch with but get the same answer concerning the problems with the virus. Website gives no place for me to register my problem.

4 years ago

Reply from American Home Shield

Hi Nancy, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request.

Aug. 5th, 2020

check_circle

Verified Customer

star star star star star

Pete Shires Frederick, MD

Always responsive and reliable. Communication is excellent and service has always been timely. I've had to call several times and AHS has always come through.

4 years ago

Reply from American Home Shield

Hi Pete,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Verona Talcott Conroe, TX

AHS took too long to call us back for a cash out option. 3 weeks. While we were waiting with a broken air conditioning in a 90 degree home. We called you 3-4 times after you sent us the technician. This company wanted to charge us a lot of money comparing the price we got from another company. The technicians you sent us wanted $15,000 for a new air conditioning. We got another estimate for $8,700.00 for the same thing. And you ended paying us only $1,100. after waiting for you almost a month in a 90 degree home.

4 years ago

Reply from American Home Shield

Hi Verona, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your air conditioning malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

Sheila Stewart

I have been a customer for at least 30 years. The quality of their customer service has deteriorated badly over the last several years. The hold time for anything is at least 1 1/2 hours. Most of which is outsourced and the language barrier has been poor in most cases.at one time AHS would have Excellent ratings in all categories.

4 years ago

Reply from American Home Shield

Hello Sheila, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star_border

Kara Winner

They were very easy to work with. I wasn't aware I even had it until my realtor told me though. I would have liked to get some information in the mail with what was all included in my warranty.

4 years ago

Reply from American Home Shield

Hi Kara, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Terry Tabor

Great service from the time he entered my home. He took care of the problem without making a mess. Cleaned up behind himself and was out. Mission accomplished well

4 years ago

Reply from American Home Shield

Hi Terry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Koteswara Valluripalli

It was very bad. They sent Technician, Vaughn to my home to fix ceiling, cut by plumber of AHS to find leak. The plumber fixed the plumbing leak, but requested AHS to send another technician to fix roof. The roof or ceiling technician wants $450 to fix damaged roof. I didn't agree as it is the responsibility of AHS to fix the roof cut by AHS plumber. I was on phone to talk to AHS over 3 hours and there was no answer from them. I was able to talk to AHS first time after 2 hour waiting. He promised to take car the issue. But now they are showing on their AHS web site that the work was completed. But nothing was done. I couldn't get hold of any body from AHS on phone after waiting hours on the phone. I don't know what to do ?. The ceiling was cut by them and not yet fixed after a week.

4 years ago

Reply from American Home Shield

Hi Koteswara,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 29th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Lance Schreiber

Everyone I know am friends with and those I have talked KNOW that any requests filed with American Home Shield will be denied. This plan was purchased by my sellers for any issues after I buy the house. Upon receiving the warrenty, I knew if I needed it you all would not honor the warrenty if anything went wrong. Well my AC needed replacement, I called- someone came out and GUESS WHAT, your company found every way to push the blame on everything that the warrenty will not cover. It is not surprise to me and knew your company would pulled this. I WOULD NEVER USE MY OWN MONEY to purchase ANY warrenty from your company!

4 years ago

Reply from American Home Shield

Hi Lance,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 29th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Crystal

I switched to AHS because my payment randomly increased with my past company. I was told it wouldn't with AHS advertised on the website and over the phone, but that wasn't true this year it jumped 13 dollars. I've only used the warranty one time so far... the service was great the company that came out was amazing. The balloon payment is my only negative so far.

4 years ago

Reply from American Home Shield

Hi Crystal,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star

Mar Webb

Fast service. I called and someone was out within days to fix the washer. The technician was knowledgeable, professional & friendly. Now my washer is working fine.

4 years ago

Reply from American Home Shield

Hi Mar,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Rigo Rodriguez

Quick response when I made the initial call. Was given service time and name of company that was gonna do my service. Was in communication with AHS throughout process.

4 years ago

Reply from American Home Shield

Hi Rigo,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Klaus Nalley - Still waiting for a call on when we will get our new washer!

When I made the initial call it was great, serviceman came out same day. Said AHS would replace washer. Here it is over a week later and I have not gotten anything from AHS. After waiting for over two hours on the phone Tuesday I was finally told that I would get contacted. That the replacement department was still working on claims from 7/6. I just have to wait. Well, here we are three days later. Still not contact from AHS, not even a text, I've been on hold again from almost two hours. Tell me where to go get it, I'll pick it up myself! This frustration and aggravation is not what I pay you for!

4 years ago

Reply from American Home Shield

Hi Klaus,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star star star star

frank

fast, efficient. deliver as promise, so easy to ake appointment. great follow through . we have been with them for three years and could not be happier

4 years ago

Reply from American Home Shield

Hello Frank, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs

Jul. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Teresa

Horrible customer service. Repairman out last week. States dishwasher is too old and costly for repairs so will report back to HSA for replacement and they will contact me within 2 days. Ha! Ya, right. So I attempt to call them. Customer service takes all my info from her scripted questions and then transfers me to the replacement department where I stay on hold for about 1 hour 14 minutes. Finally, hang up. Try again a little later. On hold about 1 hour and 6 minutes. Hang up . Next morning, I try again first thing; on hold for 1 hour and 36 minutes. Hang up. Try again later. On hold for 1 hour 17 minutes. Hang up. Call back and talk to sales department to cancel my warranty. It's supposedly good till the end of the month... I guess I have come to terms that I was bamboozled out of 2 years of monthly home warranty payments. I will never get the replacement dishwasher that I'm owed. Not without a fight. My brother in law is an attorney so I will discuss this with him. Just want everyone to be aware of this sham company and I will do my part to make it known.

4 years ago

Reply from American Home Shield

Hi Teresa,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star star star star

Bill T

The process was to easy, get on the web site describe the problem and 10 minutes later I was notified by the company of a date and time the repairman would be here.

4 years ago

Reply from American Home Shield

Hi Bill,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

James Taibi

One request has not been fulfilled and the company hired has not reached in several weeks from the initial claim and their mailbox is full so you can't leave a message. Also, wait times to talk to someone at AHS are over 1 hour.

4 years ago

Reply from American Home Shield

Hi James, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Tracy Wright

The times that we have needed to call and utilize AHS services, it was handled quickly and efficiently. The one mistake that was made when we renewed our policy by an online rep was quickly resolved.

4 years ago

Reply from American Home Shield

Hi Tracy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

T Williams

Customer service is a big thing to me. It usually takes about an hour to speak to a person. Supervisors are never available. It appears they read a script and do not fully listen to your concerns. If the wait time for a contractor to come out is unacceptable for you, you have no other options. There is no corporate number to reach a person to voice concerns. I gave it two stars, because it is good to have for minor repairs that are not urgent. I recently requested service due to my air conditioner cooling and I was told they have 48 hours to get a contractor out to my home. I decided to pay for another contractor to come out sooner and was told they will only reimburse if they have no contractors that can come out within 48 hours. Of note, my air and heat goes out every year. They come and fix it, but it is an inconvenience when the temps are very low or very high. They have never suggested a replacement for it even though they have probably paid more in repairs over the years. I have had instances where the contractor does not show, which can happen with any company I suppose. I look at reviews on the contractors they send out and the majority of them have horrible reviews online. I recently had my garage opener serviced and the service was great, but that is a minor non-urgent problem.

4 years ago

Reply from American Home Shield

Hi T,
Thank you providing American Home Shield with feedback about your most recent experiences to have repairs completed. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jul. 21st, 2020

check_circle

Verified Customer

star star star star star

Scottie Stewart

HomeShield is timely in their response to all of my issues. They also provide reputable contractors so that I do not have to search for a service provider.

4 years ago

Reply from American Home Shield

Hi Scottie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Ed

Their service people are available fairly quickly and are professional. When something has to be replaced if it is of a higher quality it will be replaced with a smaller/cheaper or lower quality replacement.

4 years ago

Reply from American Home Shield

Hi Ed,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Ervin Chesterfield, VA

Homeshield has it's benefits but it can go either way depending on your needs. I have had multiple service calls to my house to find out that they don't always fix everything. In some occasions they have arrived knowing they can't fix my problem but still got my deductible for showing up.

4 years ago

Reply from American Home Shield

Hi Ervin,
Your feedback is greatly appreciated!

Jul. 15th, 2020

check_circle

Verified Customer

star star star star_border star_border

Bernice Cordova, TN

Call in wait time and hold time are poor . I prefer talking with an agent not sending emails. Monthly payments continue to increase. I was suppose to be credit for a 75.00 service charge but no credit. Yearly air conditioning and heating preventive maintenance I had to contact Greenway or another contractor to take care of those units

4 years ago

Reply from American Home Shield

Hi Bernice,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

check_circle

Verified Customer

star star star star star

Kathy Schoonmaker Charlotte, NC

From the moment I needed help keep proper people were available to take my call and say that everything got done and a very timely manner. Excellent, excellent company

4 years ago

Reply from American Home Shield

Hi Kathy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Ronald D. Skinner Freehold, NJ

I have been an american home shield customer for about 20 years, I have two contracts ! My biggest complaint is the time I spend trying to contact a person. Once contact is made the current process works well.

4 years ago

Reply from American Home Shield

Hi Ronald,
Thank you for your feedback and patronage over the past 20 years!

Jul. 8th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Deirdre Powers Gilroy, CA

I'm giving them to stars instead of one just because we were at least able to get our refrigerator fixed. Recently had a contractor come out and refused to even touch our oven because it did not have a barcode or serial number on it. Our home was purchased with it that Way in our home was brand new. Called into the customer service line to get assistance and the representative could not answer any of my questions. She kept repeating himself over and over again as if he was reading from a script. I had to also wait for an hour and a half just to be able to speak to someone. It's unacceptable.

4 years ago

Reply from American Home Shield

Hi Deirdre,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. Please provide your AHS property address or email Bestco@ahs.co

Jul. 12th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jay Sacramento, CA

They lack customer service. I purchased the plan at what was to be a discount however; I was charged the full rate. When I called to dispute the full charge, I was placed on hold for 55 minutes two different times. I attempted to chat via their website but it does not work. When I finally spoke with someone, I was told that I was given the discount (I was not). I was told that the contract would be mailed and then I was told it would be emailed then I was told I would receive it after the contract was active. Some of the vendors that they use provide worse customer service than AHS. I was given a window of 8am to 2pm for service. I called at 1:45 asking for an update and was advised that the technician had four people ahead of me. Their office said they would call with an update. I called again at 4:45 and reached a recording that their office closed at 3:00pm. The technician showed up at 6:15 and spent about 15 minutes trying to sell me on purchasing additional services from his company that are not covered by AHS. I did receive great service from another vendor.

4 years ago

Reply from American Home Shield

Hi Jay,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

check_circle

Verified Customer

star star star star star

S Tolopka Friendswood, TX

AHS It’s always very professional and very helpful when I call. I’ve been using American home shield for a few years now and have always been happy with their service

4 years ago

Reply from American Home Shield

Hi S Tolopka,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 24th, 2020

check_circle

Verified Customer

star star star star star

Letty Short Kountze, TX

Great service. Prompt.very efficient service personnel. Keeps you informed. Personnel are very friendly and polite. Have recommend to several friends and family.

4 years ago

Reply from American Home Shield

Hi Letty,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

check_circle

Verified Customer

star star star star star

Kathy Woods Denton, TX

Responsive, reasonable and reliable. We’ve had a good experience with AHS in the 7 years since we contracted with them for our home protection policy on 2 properties.

4 years ago

Reply from American Home Shield

Hi Kathy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 25th, 2020

check_circle

Verified Customer

star star star star_border star_border

Lois Robinson College Station, TX

Still waiting for the job to get completed . He ordered a part to install in our kitchen light fixture one two weeks ago & we're still waiting on that and the garbage disposal outlet. Meanwhile we have light in the kitchen.

4 years ago

Reply from American Home Shield

Hi Lois,
I would be glad to speak with you to discuss your experience to have the garbage disposal repared.

Jun. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley Simolari Myrtle Beach, SC

I have a policy purchased by the home seller we have used them several times the wait time on the phone has always been between 38 minutes to 1 hour and 25 minutes, a maddening experience. Their customer service people are not empowered to make decisions and give the same canned excuses that they have to research and call you back in 24-36 hours and no one ever calls back. Then the process starts all over again with waiting on hold after 36 hours to resolve an issue. The only good part about working through this is the service call is relatively inexpensive and the contractors they use are knowledgeable. But be ware, if you have a problem you will have a nervous breakdown trying to get it resolved. Thus far we have had 3 problems with the company itself, not the technicians and AHS is a nightmare to work through

4 years ago

Reply from American Home Shield

Hi Shirley,
Thank you for letting us know about the hold time and delay experienced. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

check_circle

Verified Customer

star star star star_border star_border

Sylvia Payne Chattanooga, TN

if you have to contact them by telephone, you will be on hold for an average of 30 minutes; have had problems in the past getting contractors that will respond quickly; don't like that you have to pay the service fee if the repair is not covered under their warranty as opposed to being applied to the repair cost

4 years ago

Reply from American Home Shield

Hi Sylvia,
Thank you for your feedback.

Jun. 27th, 2020

check_circle

Verified Customer

star star star star_border star_border

Anonymous Phoenix, AZ

The company that AHS hired to due my home ( faucet) service, did not fix the problem and I call the company that provide the service and they notified me that I should contact AHS ask for a recall ( well I have not been able to speak to someone @ AHS) they just put me on Hold

4 years ago

Reply from American Home Shield

Hi,
I would be glad to speak with you to get the faucet repaired.

Jun. 27th, 2020

check_circle

Verified Customer

star star star star star_border

V Naylor McDonough, GA

AHS has provided value in several ways. In most cases the vendors that have come to my home has been professional and I can be assured that they would provide quality and expert services.

4 years ago

Reply from American Home Shield

Hi V Naylor,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Don McDonald Franklin, TN

Hard to communicate with and can’t speak with supervisor to get answers. We had our hit water tank start leaking water. It’s 16 years old and needs to be replaced. We can’t take showers and have to pay for a hotel to take one until it’s replaced. The company that AHS has assigned to our problem can’t come out until late Friday. They’re not coming out to replace. But to look at it. Meaning we have to wait until next week to get it replaced costing us hundreds of dollars in hotel bills. They should cone out to replace and be done with it! They said they can’t do that and no one had called us back from AHS.

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

check_circle

Verified Customer

star star star star star

Bill Wken Somerset, NJ

Competitive price. Lower out of pocket per visit. Web site for requesting service easy to use. Contractors making the repairs provided quick and professional service.

4 years ago

Reply from American Home Shield

Hi Bill,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 27th, 2020

check_circle

Verified Customer

star star star star star_border

Ronald Rhodes Chicago Heights, IL

Good company - Has saved me thousands over the past 20+ years. My only recommendation would be to keep track of past repair vendors used or provide an area for preferred vendor when placing an order for service.

4 years ago

Reply from American Home Shield

Hi Ronald,
Your patronage over the past 20 years is more than appreciated! We would be glad to further assist you.

Jun. 19th, 2020

check_circle

Verified Customer

star star star star_border star_border

Thomas Timothy Memphis, TN

It has taken over a month and my dishwasher is still not fixed. Too many authorization steps and multiple visits required due to gaining authorization. This should not require my involvement or follow up as your customer. I have yet to call in and wait less than 45 minutes to speak to an agent

4 years ago

Reply from American Home Shield

Hi Thomas,
Hi David,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

check_circle

Verified Customer

star star star star star

Michael Tankink San Antonio, TX

Very efficient. They got back with me very quickly and provided both text messages and e-mail messages to keep me updated on the process. Vey happy with their service.

4 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

check_circle

Verified Customer

star star star star star

Urmila Cedar Park, TX

I had few issues in my water heater and that guy fixed it. No more problems after that. We received satisfactory services. Best service at great price

4 years ago

Reply from American Home Shield

Hi Urmila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Deanna Longmont, CO

I have used them twice, the first time they failed to get someone in my area to do the job, had to call them and they failed to find someone to do the job. Needed up funding my own rekey for less than the copay! The second time my AC went out I ended up paying the copay and $200.00 for R22 a total out of pocket of $300.00 make your own opinion. They only pay $10.00 for any refrigerant!

4 years ago

Reply from American Home Shield

Hi Deann,
I hate to hear about your most recent experience to have the air conditioner repaired. I would be glad to speak with you and discuss your experience.

Jun. 19th, 2020

check_circle

Verified Customer

star star star star_border star_border

Diane Shawnee Mission, KS

The service repairs are fine. Those would be a 5. Customer service from American shield on phone is a one. You cannot reach anyone. I had to resort to writing a letter to the Corporate office to cancel my Pkumbing call. Simply unacceptable service from them.

4 years ago

Reply from American Home Shield

Hi Matthew,
Thank you for your patronage over the past 10 years. Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 20th, 2020

American Home Shield Reviews