American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Debbie Sanchez Dallas, TX

I've never had any large issues with them. Once we had a company we no longer wished to use, and they assigned it to a new contractor without any problem.

5 years ago

Reply from American Home Shield

Hi Debbie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

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Verified Customer

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Brian Rice.

AHS got a service person out quickly but he said my washing machine was not repairable. I was told I would be emailed with options. That’s been 5 days and not a word. There is no way to communicate through my account. I call phone numbers and wait on hold for 30 minutes. Call again and wait 10 and then I see this email requesting my review. Maybe you guys at Best can contact someone for me.

5 years ago

Reply from American Home Shield

Hi Brian,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would be glad to speak with you to get the washer repairs completed.

May. 23rd, 2020

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Verified Customer

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Daniel

Great service, prompt submission to contractors, absolutely worth paying for AHS. I have used my warranty twice and could not have asked for better service.

5 years ago

Reply from American Home Shield

Hi Daniel,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Brent

In 5 years 4 air conditioner calls, one hot water replacement, electrical work on door bells and garage door opener. Quick and courteous staff as well as service providers

5 years ago

Reply from American Home Shield

HI Brent,
Your patronage is appreciated. Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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CR

When you have 2 different systems break you have to call in the requests. There is no guarantee the proper action will b taken. If my up stairs and down stairs heat pump is broke I can’t fit them on the same request.

5 years ago

Reply from American Home Shield

Hi CR,
Thank you for your feedback about the service request.

May. 26th, 2020

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Verified Customer

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Diane

Prompt, friendly, helpful, quick service, first person I spoke to was not very informed, kept asking same questions repeatedly, I felt he wasn’t listening

5 years ago

Reply from American Home Shield

Hi Guillermo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 19th, 2020

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Verified Customer

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eladia rosario

excellent service i was very pleased with the technician he was very easy to talk to and explained everything in detail very satisfied i totally recommend as to every body

5 years ago

Reply from American Home Shield

Hi Eladia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Sharad Shrestha

I was very pleased with the prompt response I received for some problems I had with the plumbing problem in my house. The service was rendered promptly and professionally.

5 years ago

Reply from American Home Shield

Hi Sharad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Ashley Tamsen

I have only had to use them 2 times since we have lived in the home. And part of what was needed to be done wasnt covered both times. Its helpful to have but I wish they covered more services.

5 years ago

Reply from American Home Shield

Hi Ashley,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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Verified Customer

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Lori Wilkinson

Wish the companies doing the actual services could repair sooner. A lot of waiting between schedule visit order part then reschedule when part arrives for appliances repaired!!

5 years ago

Reply from American Home Shield

Hi Lori,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

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Verified Customer

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Mike Kight Georgetown, TX

Overall a very satisfactory experience. Some of the phone reps are hard to understand. The service technician did not wear a mask but was friendly, knowledgeable and professional.

5 years ago

Reply from American Home Shield

Hi Mike,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 6th, 2020

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Verified Customer

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Pete Manson, WA

The guys from After Hours plumbing were awesome...figured a smart workaround to a tricky fix... good guys and AHS was super quick and responsive. Thanks y’all!!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Pete,
Thank you for your feedback!

May. 5th, 2020

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Verified Customer

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Zack Cyliinder Chicago, IL

Every time I place a work order - they are able to schedule someone immediately. Most of the contractors they have scheduled have come out next day to fix our issue.

5 years ago

Reply from American Home Shield

Hi Zack,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

May. 4th, 2020

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Verified Customer

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Emilia Solval Crestline, CA

The service provided was fine but when I placed the order they didn’t tell me that the $75 I paid would only cover up to 6 locks and that I had to pay Individually for the rest. It would have been great to know in advance to better plan what you want to do.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Emilia,
Thank you for your feedback.

May. 5th, 2020

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Verified Customer

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Charlene Shaw Hope Mills, NC

There is nothing that stands out about there service. In most cases the monthly rates are higher. If you have issues--can't get a person the the phone and if you do get a person there is a communication problem. You have to talk with several people to get the right info. This can be exhasting and irritating

5 years ago

Reply from American Home Shield

Hi Charlene,
I hate to hear about your less than satisfactory AHS experience. I would be glad to speak with you in hopes of providing a better experience.

May. 8th, 2020

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Verified Customer

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Buck Whyte Clarksville, OH

We had another company, but when we needed then they told us they didn't have anyone in our area to fix our problem. AHS has NEVER done that! They are always there for us!

5 years ago

Reply from American Home Shield

Hi Buck,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

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Verified Customer

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Mike Tobias Stafford, VA

I have attempted to get my dishwasher fixed before and the problem wasn't solved. Once I was able to use American home shield, they took care of it painlessly and quickly.

5 years ago

Reply from American Home Shield

Hi Mike,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing AHS. We look forward to serving you for many years to come!

Apr. 28th, 2020

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Verified Customer

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Latrice Walker

Everytime we have ANY problems with anything that's under this warranty, they're on it! U don't have to keep calling. One time call, that's all. They're the best!

5 years ago

Reply from American Home Shield

Hi Latrice,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 20th, 2020

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Verified Customer

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Mike and Shirley Roberts

They went over and beyond our expectations for supplying customer service. We are very very pleased that we chose American shield as our home protection.

5 years ago

Reply from American Home Shield

Good evening Mike and Shirley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2020

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Verified Customer

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Stephanie Wilson

After paying a service fee monthly, customers are then charged a $75 fee each time a service call is placed. This service call fee is too high. Secondly, there should be the ability online to submit a recall ticket for same issue without being charged another service fee.

5 years ago

Reply from American Home Shield

Stephanie,
Thanks for providing your feedback. You are able to discuss your pricing options during your renewal time or within the first 30 days of starting the contract. You are also able to enter a Recall online anytime you are still within the Recall period. Please continue to share your feedback with us. Take Care.

Apr. 17th, 2020

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Verified Customer

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Deborah Tatom

Quick results beyond my expectations. Ease of having them setting up a competent technician and appointment to complete the needed home repair or work order.

5 years ago

Reply from American Home Shield

Good morning Deborah,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 17th, 2020

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Verified Customer

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Michael Fields Missouri City, TX

American, Home shield is a good back up plan for future repairs. But the contractors or undermining the company by reporting in accurate information to solicit the business for themselves so American Home shield can decline the work getting done and American Home shield doesn’t do anything about it.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michael,
Thank you for sharing your feedback with us about your most recent AHS experience. We hope you continue to enjoy!

Apr. 2nd, 2020

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Verified Customer

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Jim

Prompt response and good coverage. Technician was thorough and knowledgeable. He also provided ideas and tips to prolong the life of our HVAC system.

5 years ago

Reply from American Home Shield

Good evening Jim,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more details about your experience with us.

Mar. 23rd, 2020

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Verified Customer

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Kit

When I felt I needed service faster than what the original send out company scheduled me for, I called AHS and they were able to find another company to come quicker.

5 years ago

Reply from American Home Shield

Hi Kit,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

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Verified Customer

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Sue

We have had many sewer stoppages and had to use our warranty many times already. They have been very patient and accommodating throughout this struggle.

5 years ago

Reply from American Home Shield

Hi Sue,
Thank you for becoming a recent customer of American Home Shield. As you continue to move forward in your new hope, we hope to ease the hassle of repairs. We hope you continue to enjoy your American Home Shield coverage

Mar. 23rd, 2020

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Verified Customer

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Anne Phelan

When replacement parts are needed, the contractors use lower quality parts/equipment. In one instance I asked if I could pay the difference for a better part and they said it wasn't allowed.

5 years ago

Reply from American Home Shield

Anne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Gunilla Rubino

It's easy to call and file a claim. Most items filed are covered. Service is reasonably quick. Sometimes I have to wait for awhile for parts to come in, but that is more the service company's issue.

5 years ago

Reply from American Home Shield

Gunilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Karenia Tarolli

So far, I've had 2 claims, and both times, they sent competent repair person to fix the problem and there wasn't any problem with the CLA m being covered

5 years ago

Reply from American Home Shield

Hi Karenia,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that was provided and the repairs that were completed.

Mar. 10th, 2020

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Verified Customer

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Sandy

I was notified by text that I was next for service. The tech informed me of test results and assured me it was in good working order. He was professional and polite.

5 years ago

Reply from American Home Shield

Hi Sandy,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Maria

The value you get for the service they offer is great. The monthly fee for the top service is less than the cost of replacing an appliance you cannot fix.

5 years ago

Reply from American Home Shield

Hi Maria,
We are pleased to read your feedback and hope you continue to enjoy AHS and the coverage we provide for your home repairs.

Feb. 26th, 2020

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Verified Customer

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Paul

Always stood by contract. We had major a/c problem. The contractor was prompt in response and resolved problem. They replaced washing machine when ours couldn't be repaired

5 years ago

Reply from American Home Shield

Hi Paul,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. We strive to do as we should by replacing items if they cannot be repaired.

Jan. 27th, 2020

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Verified Customer

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Patty

Prices going up and $125.00 to have service call.

2 months ago

Reply from American Home Shield

Hello Patty,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. Appreciate you for reaching out and giving 4 stars. If you still need help regarding the price increase please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Oct. 3rd, 2025

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Verified Customer

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Shy

We still end up paying for services. Out of pocket cost are a bit much.

2 months ago

Reply from American Home Shield

Hello shy,

Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Judith

I have had (AHS) for approximately 3 years now. I have had excellent service on my last calls to their service department. They are very professional and easy to talk with. They get you help as quickly as possible, which I appreciate. Thank you (AHS).

9 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 12th, 2025

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Gitana

So far, we have been extremely happy with American home show. The technicians that have come out I’ve been professional and quick and done a good job. We’ve had no problems at all. It’s all happened very fast and very satisfactory. Paying. At me.

10 months ago

Reply from American Home Shield

Thanks Gitana. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Feb. 11th, 2025

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Chris

I would like to thank Ben for taking care of the situation. Very professional kind and polite. He did a great job. There were two more technicians that came but failed to discover the problem. When Ben came he immediately saw the problem. Hooray to him.

11 months ago

Reply from American Home Shield

Hi Chris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Rae

Even though you’re expensive, at least I have peace of mind when I see the commercial I thank God I have it you have gotten a little high and the people that come out for the hundred dollars could be better I’ve had several visits were they never came back or completed it Thank you for the blanket and if you could do a little better, I’d be even happier garbage disposal. They wrote it down and then wanted extra money. I can’t fall for that yet. You are one of the best.

1 year ago

Reply from American Home Shield

HI Rae, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Patti Hemet, CA

Good completion of air conditioning repair. Would have been nice to inform us of why they switched vendors after the initial company came out to assess the problem. They said it had to be replaced and new company 1 1/2 weeks later repaired it. We were without air conditioning for 11 days after initial visit and no communication until I called 5 days later,

2 years ago

Reply from American Home Shield

Dear Patti, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Jose Navarro

American Home Shield has great customer service. The only problem is that they don’t have all the up to date information with companies. There is a case where I requested AC service and it looked like the AC person fixed the issue but something was not quite right. I tried getting in contact with the company and feel like I got ghosted. When I tried to reach out to American Home Shield they were not able to get a hold of the company either. They were only able to email the AC company. To this day I still do not have an answer back from the company that came to service my AC.

2 years ago

Reply from American Home Shield

Jose, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Leonard Bastrop, TX

Over the many years I have I have had with this company, and it has been many times, we had one bad experiance and that will be hard to forget, and your company still owes me $264, after we paid for a bathroom heater, and the company lied and said we removed the old one, took it out, and we had the other company, that come down to investigate, we had them replace the heater and I paid them. Sent copy of the bill paid'. After many calls, and proofs, we have never seen a remimburset , nor could we get hold of a top executive. ALL THE EVIDENC E is still on hold. I still maintain this is a good company because they have been fair in the past many years, and they hired a bad company to deal with at this time. As a strong supporter in the past, and the money you pay managers, you have a bad one. We sent plenty of proof, and to day , we are still owed the money. Check your files. Inspite of all this , I still think this is a good company.

2 years ago

Reply from American Home Shield

Leonard, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Please provide your AHS contract number or property address.

Aug. 24th, 2023

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Mary Little Yorkville, IL

I loved the no hassle response. I was recently surprised when there was no haggling when my appliances needed to be replaced. I was give the option of comparably valued appliances or check or e-card. I chose the e-card because although the chosen AHS appliances were comparable, my choice brand was not included and I was able to get that brand with the e-card.

2 years ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Olga

I enjoy working with American home shield because if they sent out a contractor to fix something and you do not agree with the diagnosis, they will send you a second opinion at no charge. This avoided me to pay over $1000 to a contractor that said I needed additional work, that was not covered by American home shield as it turns out the second opinion contractor fixed the job with no problem and no additional cost to me

2 years ago

Reply from American Home Shield

Olga, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 24th, 2023

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Schelley Carroll Titusville, FL

American Home Shield set an excellent company employee to take care of my three problems. Two out of the three need to be replaced and they are working on them quickly. Carlos’s service was very courteous and professional. He took the time to explain everything that he was doing and needed to be repaired or replaced. I would recommend Carlos to anyone who needs his service!

2 years ago

Reply from American Home Shield

Schelley, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 24th, 2023

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JoAnna H. Caudron

It's absolutely worth it. I have filed claims for my furnace, my refrigerator, and most recently my AC unit. My claim for my furnace took some time to get approved. The contractor that got assigned by AHS never reached out to us. This was in the middle of winter. After a few weeks, I was approved to use a different contractor that I was allowed to pick. I chose a contractor with good online reviews. The contractor did a good job. AHS only paid for about half of the work done because it was a contractor that I picked. I disagree with that decision because AHN called me to let me know I was approved to pick a new contractor, since the one AHN assigned never called. They didn't say that the whole bill wouldn't be covered. A year later my refrigerator died. It took about 3 months to get it fixed. AHN did not cover any expenses towards my spoiled food. Not even a gift card to fast food to get dinner that night. nada. And the phone agent ended the phone call with "my pleasure" before hanging up. What kind of psychopath says that to someone who just lost hundreds of dollars worth in food?! Finally after several months, the mother board was replaced and the refrigerator working again. Most recently my AC died. This happened in the middle of record breaking high temperatures in Colorado. AHS sent a contractor that same day. The contractor fixed the unit on the same day which I find just wonderful. So with AHN it's hit or miss as to what agent you talk to. Some are rude and some are really cordial and quick to get your case assigned.

2 years ago

Reply from American Home Shield

Dear JoAnna, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 24th, 2023

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Leonard Distaso Reno, NV

This time the service was good. The contractor contacted me as promised and promptly scheduled a service time. The problem was corrected. This is an improvement as the two times previous the service was awful, contractors never contracted me and I ultimately found another solution. If this had not been corrected, I would have stopped using AHS. Hopefully, the previous problems have been completely corrected and my most recent service is now representative. HOWEVER, I hate y our phone system and the fact that you do not want to actually talk to people. Shows a real lack of interest in customer service.

2 years ago

Reply from American Home Shield

Leonard, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 17th, 2023

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Dennis Lexington, KY

This experience was amazing. The appointment was easy to schedule, the technician actually came very quickly, was friendly, professional & fixed the problem easily (dryer). What I normally do not like is that most AHS technician's are not local and many times that acerbates the problem by slow service, which is not what I am paying for. This vendor was perfect, local, quick turnaround time and very professional, so keep him/them. I also do not like my rates going up and my service fee. There are far to many similar companies (your competitors) with excellent signing offers for me to put up with the upping of my fees, especially when I am a senior. If they go up again, I switch to another company.

2 years ago

Reply from American Home Shield

Dennis, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Aug. 17th, 2023

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Charlotte El Paso, TX

American Home Shield did an outstanding job repairing out problem with our exhaust hood on our stove. I hadn't been able to use different function on our hood in months. Our repairman, quickly assessed the problem, ordered the parts and fixed the problem. Thank you American Home Shield. I could not have asked for a better outcome or a more skilled workman.

2 years ago

Reply from American Home Shield

Dear Charlotte, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 16th, 2023

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Jen Lewis Bessemer, AL

I American Home Shield is a great company for home warranty service. I have had them since I moved into my new home and 20 2012 they have consistently held up to the air policy promise when ever I have had the opportunity to use them it gives me great peace of mind to know that I can call them when a covered appliance needs attention, how do you recommend them to anyone looking for a great home warranty company.

2 years ago

Reply from American Home Shield

Dear Jen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Melody Booker Waxhaw, NC

I like that they make an honest effort in a timely manner to try to resolve whatever situation you have. Or replace the item with a like item or similar. What I don't like is some of the representatives I cannot understand them and they don't quite understand. Other than that I highly recommend American Home Shield the warrant is worth the money and they get the job done as quickly as possible. They make all honest efforts to try and resolve your problem as quickly as possible. And I can appreciate that. Thank you American Home Shield

2 years ago

Reply from American Home Shield

Melody, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Karol Nusbaum Haymarket, VA

I filled out a form online stating that I needed help with an air conditioning unit. It was a 90° weekend and I didn’t expect to get immediate response. However, I had an immediate response from American Home Shield who contacted the heating and air-conditioning company. Within an hour the heating and air-conditioning company called me back and set up an appointment for Monday morning bright and early. The problem was resolved quickly. I am one very happy customer.

2 years ago

Reply from American Home Shield

Dear Karol, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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