American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Jenn Salisbury, MD

The contractor messed up my water heater looking for the valve to shut the water off which was NOT even the reason I called!!! And they believe him when he said he didn’t😑 They told me in order to get it fixed or looked @ I would have to pay them $75! When it was NOTHING wrong with it before the plumber got there!! So now it’s under “investigation” I will update in 10 days that’s how long the investigation takes until then I’m mopping my floor from water!

3 years ago

Reply from American Home Shield

Hi Jenn,
I hate to hear about your most recent AHS experience to have the water heater repaired. I would be glad to speak with you about the delay.

Apr. 8th, 2021

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Suzzane Ann Paguia-Patigas San Jose, CA

They did well on my other claims and they failed on the two claims I had with them. Poor customer service. No prompt response to my concerns. It stopped on their customer service which doesnt do anything other apologize. No resolution on my two other claims.

3 years ago

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Verified Customer

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Connie Barton Palmetto, FL

Our washer stopped working and the part was no longer available. They gave us a choice of replacing the washer or sending us a check so we could select one of our own.

3 years ago

Reply from American Home Shield

Hi Connie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 13th, 2021

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Verified Customer

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Bercha Gatesville, TX

I did not like the fact that on an ac repair that required freon replacement they only paid a very small portion 10 dollars a pound it ended up costing over 500 dollars out of pocket

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 13th, 2021

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Danny San Antonio, TX

I guess i should have red AHS fine print ...I had to pay over 1000 dollars because AC company you guys sent told me i need some new parts that according to their technician said i already had so that company gave me two different stories ..tech located in san antonio was very knowledgeble ...but the corporate person i spoke to was very rude he asked me questions that he knew i wouldnt know about AC and i answered and he said i was wrong ...of course i was wrong i am a radio person not AC person..very rude CHUCK was very rude ..I wish you and all home warranties would choose respectable companys that i see on the Teli instead you guys send companys that i have never heard of ....

3 years ago

Reply from American Home Shield

Hi Danny,
Thank you for bringing the noncovered cost to have the air conditioner repairs completed to American Home Shield's attention. I would be glad to speak with you.

Apr. 14th, 2021

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Verified Customer

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Tina Arlington, TX

So far, so good! It's there when you need it.

3 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Lowell Farkas New Haven, CT

Honored contact so far with a range, microwave, dishwasher, refrigerator, sink disposal, 2 toilets replaced, several faucets, garage opener, thermostat so far😊

3 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 2nd, 2021

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Verified Customer

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Dave London, KY

The most expensive system you will replace is the HVAC. AHS will replace the unit with an exact model but you will be charged for modifications to install it. This cost could be upward of 2000 dollars. Also it takes a long time to get a service call complete.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Elizabeth McCorkle Eugene, OR

1. Misleading: Was told at sign up that I could choose my contractors (not true at all). 2. Poor customer service: Have contacted customer service three times with promise by rep that there would be a call back. Never happened even when one rep gave me a specific time that I would receive a callback. 3. Terrible contracted service providers. Heat company came out and told me that the problem was due to poor maintenance and that AHS would not cover the issue so I would have to pay them myself (not true per AHS contract). They did not fix the problem. I paid an independent service provider to evaluate the issue (rotted heat exchanger). When asked the AHS provider admitted they had never checked the heat exchanger at either of its visits 4. Money waster - I paid $75 for the fraudulent service provider to come out. I paid $125 for an independent assessment. Now AHS is insisting on YET ANOTHER contractor come out to provide an opinion. I have had to take 4 days off of work for these shenanigans. I will have to take another day off for this new contractor (who has not called me to schedule despite being assigned to the project 48 hours ago. Oh, and when you call his number goes straight to voicemail which is full so I can't call then myself). The actual amount of dollars and time I have expended already is ridiculous and the problem is still unfixed. DO NOT USE THIS COMPANY

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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C Muhammad Lanham, MD

Customer service is excellent. Never had a problem with response time. Companys that they employ to service their clients are professional and reliable.

3 years ago

Reply from American Home Shield

Hi C Muhammad,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Mike Houston, TX

Recently filed our first claim for an appliance repair. The website was easy to use to file and begin the process. Repair was quick and no hassle with the vendor.

3 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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John Hutchison Wasilla, AK

While it required several weeks to get the replacement appliance, the representative did an excellent job and in the end we received an equivalent appliance

3 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2021

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Verified Customer

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Serita Saint Charles, MO

I had a faucet leak. Plumber said it was because, I did not have a Pressure regulator valve on my pipe. It was not on my pipe when I bought my house. But, my warranty covers this. My warranty did not pay to fix the problem because the pressure regulator was not already installed. I did not agree with this. I paid to fix the problem. Not happy about this.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Gloria Alridge Laurel, MS

Quick response to claims filed. I had a leaking hot water heater so I filled a claim. My claim was assigned to a local business and my problem was corrected.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

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Verified Customer

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Darla Blystone Cabot, PA

Had to use my home warranty and it was very easy and was exactly what I was hoping it would be. You never know how good something is until you need to use it.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Kristen Naperville, IL

The warranty is exactly what it says it is. Something breaks, I pay the $100 deductible and it gets fixed with no additional charges by quality contractors

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Wayne Florence, MS

As a policy holder, it shouldn't be my responsibility to reached out to the repair company assigned to my case to schedule an appointment. They should call the policy holder to make arrangements.

3 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Jon Neel West Columbia, TX

During a week of freezing temperatures, it took them several days to decide they couldn't find a contractor to fix my heater. I think they should have let me find a contractor sooner. The freeze was over before my heater was fixed.

3 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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B. Darlington Saint George, UT

Friendly staff, from start to finish. Gave options when I expressed what the need was in my home. Listened and offered solutions I was able to choose best for me.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Teri Johnston Chico, CA

They are an excellent company. They have always responded in a timely manner and the service was completed in a professional manner. Highly recommend

3 years ago

Reply from American Home Shield

Hi Teri,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Keith Honolulu, HI

They have for the most part been very responsive. They also have stood behind their agreement to include replacement appliances which we had two of them

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 29th, 2021

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Verified Customer

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Sue Nachor Fort Sumner, NM

They get things done quickly most of the time, but our home is in a very small town and repair folks can be hard.to find. But they generally do a great job

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Sandy Walker Chapel Hill, NC

I put in a claim July 2020, no response from Laha appliances. So I had to purchase a gas range. I only had 2 burners working. They never followed up with me. They told me that the parts were on order and I had to keep calling American Homeshield to keep checking on the order. I had to purchase a new gas stove and got it in December 2020. No response from American Homeshield about how much they are going to pay toward a $1100.00. So I not very happy with them. I have a order for my washing machine and it’s been 3 weeks and nothing done. I spoke with the gentleman and he said that he has ordered the parts.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Dave T. Harrisburg, PA

It was easy to schedule an appointment, just log into their website and request a service. Was scheduled for the service the same day and had a technician out the next day.

3 years ago

Reply from American Home Shield

Hi Dave,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Cindy Faust Springfield, MO

We have had very good service with respect to requesting service and getting quick service calls. However, when our dishwasher was broken beyond repair it took almost 4 months and many phone calls to both HSA and the service provider before I got my new dishwasher. That said the new dishwasher I got was top quality.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

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Verified Customer

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Ruby LeBlanc San Francisco, CA

When there is a problem customer cannot talk to someone in department whose responsible for work being performed so becomes very challenging sometimes to get work done. Have to go through too many people.

3 years ago

Reply from American Home Shield

We apologize for any challenges you faced while getting your repair completed. Thanks for your patience.

Apr. 5th, 2021

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Verified Customer

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Maxine Artis Fort Washington, MD

The service I received was very great. I placed my order someone reached out to schedule the appointment the tech was on time and had my dryer back working

3 years ago

Reply from American Home Shield

Hi Maxine,
I am glad to hear about the technicians who completed the dryer repair on time and provided a great service experience.

Mar. 31st, 2021

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Verified Customer

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Jerry Williams Waldo, AR

Simple one step claim submission, Immediate response in assigning contractor to check out system, kept me well informed about contractor team until completed.

3 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your most recent experience and the contractors we provide!

Apr. 1st, 2021

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Jerry Hanks Dripping Springs, TX

The electrician AHS sent out was amazing...he did a wonderful job...H&C electric, but the plumber they have sent out is awful...plumbing pro services is an awful awful company...Todd does crappy work...he has been out before and I had to spend 1,000 dollars to re-plumb his work

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 7th, 2021

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Verified Customer

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Bob Calabrese Palm Harbor, FL

The are good about coming thru on covered repairs and they are good about replacing when repair is not an option. However premiums have gone up 85% in just 3 years, On top of that, some vendors have been great and others I wouldn't hire on my own. They give you no choice in who they will assign.

3 years ago

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mike freeman Novato, CA

prompt service, qualified contractors. We have used them twice in the past month for plumbing issues and have been very satisfied with both the process and the work.

3 years ago

Reply from American Home Shield

Hi Mike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Theresa shields Jacksonville, FL

They are very professional. Always on time I never had a problem with making a claim it’s called the very next day and someone was right out to do their job

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 18th, 2021

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Verified Customer

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Francis Visalia, CA

Their schedules for work are quick. They have great contractors that make sure the work is done. It's easy to follow up cases to make sure that excellent work is performed.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 18th, 2021

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Verified Customer

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Florence Garland Fort Walton Beach, FL

They have always responded quickly. Great coverage. Wished they covered items outside the home like outdoor lights, hot tubs and pools. Sometimes contracted service providers are not from this immediate area.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 19th, 2021

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Verified Customer

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SHELIA SIMONE CALDWELL-POINTER Marietta, GA

I FEEL LIKE WHEN I CALLED THEM TO REPORT MY ISSUE, THEY TOOK MY INFORMATION AND ROUTED IT TO THE APPROPRIATE PERSONNEL AND SCHEDULED MY SERVICE REQUEST.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 22nd, 2021

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Verified Customer

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Carl J. Kelle Orange Park, FL

Terrible communications. You've off-shored your "service" reps and I can hardly understand them. Wait times on phone or chat are ridiculous. Problems are not always addressed timely or correctly. I've never had another home warranty company so don't know what a comparison would show.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 23rd, 2021

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Verified Customer

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Amador Aguila Tampa, FL

Fast service, excellent costumer service and efficiency in making appoinments when service is needed. For the price is worth to have American Home Shield

3 years ago

Reply from American Home Shield

Hi Amador,
I am pleased to hear about the fast and excellent service you have received. I hope you continue to enjoy!

Mar. 22nd, 2021

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Verified Customer

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Thomas Hofer Tampa, FL

I am very disappointed with the quality of service of American Home Shield's contractors. I recently had my covered refrigerator repaired out of pocket as American would not assign a trustworthy contractor to perform the repairs. I was without a refrigerator from Jan 6 to Feb 27. I had 3 separate repair requests - none of them fixed the problem. Finally, at my own expense I called a repair technician who diagnosed the problem - the American Home Shield contractor failed to connect the internal electrical plug when he replaced internal wiring. I asked American Home Shield to send another contractor and they refused. Bottom line - there is no quality control of contractor performance. I will not renew my warranty contract when it expires at the end of April.

3 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for bringing the refrigerator delay to my attention. I would be glad to speak with you to discuss the delay that was experienced.

Mar. 10th, 2021

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Verified Customer

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Jyll Foy Coatesville, PA

Contractors sent out are wonderful! They're professional, on time, extremely competent and always have a good understanding of what needs to be done.

3 years ago

Reply from American Home Shield

Hi Jyll,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2021

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Verified Customer

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Jorge diaz Chicago, IL

Prompt and professional service, they do as just as they promise and the technician they sent was very knowledgeable, I will definitely recommend any day.

3 years ago

Reply from American Home Shield

Good afternoon Jorge,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2021

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Verified Customer

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DONNA SQUIRES Bessemer, AL

Efficient, easy step by step instructions and scheduling online, co-payment easy and reasonable. repairman on time and did thorough and efficient job.

3 years ago

Reply from American Home Shield

Hi Donna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 11th, 2021

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Verified Customer

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Jonah Virginia Beach, VA

Anytime we have an issue, we simply call American home shield abs they refer us to the company that is going to fix our problem, and they always fix our issue.

3 years ago

Reply from American Home Shield

Hi Jonah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Gari-Sue Greene Tucson, AZ

They came to fix my exhaust fan in the master bathroom. It needed to be replaced. They had to order the part but it came in the following week and they installed it

3 years ago

Reply from American Home Shield

Hi Gari-Sue,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Leticia Kennewick, WA

Very professional fast service and excellent work. I recommend American home Shield we have had a great experience using there services twice this past month.

3 years ago

Reply from American Home Shield

Hi Leticia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Denise Wetherbee Freeland, MI

We always have to have someone out for service and sometimes for the same thing. Very spring and winter or even summer for that matter we have to have someone come out and look at our furnace or AC. And we were charged another $125 3months after they did a furnace check before winter started.

3 years ago

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Verified Customer

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Martina Hicks Little Elm, TX

I have used Home Shield on two occasions, and both times it saved us money and quickly restored ed the issue with little fuss. BEST PURCHASE WE HAVE MADE!!

3 years ago

Reply from American Home Shield

Hi Martina,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 24th, 2021

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Verified Customer

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Beverly Jenkins Fayetteville, GA

They refused to take the responsibility for my finished basement being destroyed by water when they were informed by the company they first sent that they were unable to fix it. It was their responsibility to find me another company . They did nothing so I had to bring in someone to fix it. I had to have my entire bathroom floor taken up and dried out by servclean and now my floor and part of the shower has to be replaced. You guessed it AHS doesn’t want to hear anything. The funny thing is I understand error but I do not accept people not taking responsibility for THEIR oversight . So I would not recommend AHS to anyone.

3 years ago

Reply from American Home Shield

Hi Beverly,
I would be glad to speak with you to discuss your most recent AHS experience.

Mar. 24th, 2021

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Verified Customer

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Anonymous Fort Smith, AR

Some normal home appliances are not covered by the service. Like a Freezer. I can not eat canned foods so I have to have a freezer but it is not covered under the service contact.

3 years ago

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Verified Customer

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Gregory Ross Winston-Salem, NC

Good response time but inconsistent communication regarding services needed. Still charged for visit when no repair completed when service technician did not have parts needed

3 years ago

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Verified Customer

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Clara Fayetteville, NC

They are a great company, excellent service, and best home appliances protection around. They send out the best contractors around. Kudos, all the way.

3 years ago

Reply from American Home Shield

Hi Clara,
I hate to hear about your most recent experience to have the appliances repaired. I hope you continue to enjoy!

Mar. 11th, 2021

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