American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Lance Hanover Park, IL

The problem took a few visits to diagnose and repair correctly and AHS stood with us the whole time and made sure the job was done correctly with no extra charge to us.

4 years ago Edited January 10, 2024

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Verified Customer

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B Katy, TX

I get quality service from contractors and I've only paid out of pocket once to have my AC coil replaced. Except for the ordinary service fee, that's it!

4 years ago

Reply from American Home Shield

Hi B,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 24th, 2021

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Verified Customer

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Victoria Port Saint Lucie, FL

Our air conditioning started making a loud noise and a Technician was sent out promptly and the issue was fixed! We paid our 100$ fee and saved money on the repair

4 years ago

Reply from American Home Shield

Hi Victoria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Elizabeth Vogel San Diego, CA

Poor response time, partial fixes. I have waited one month to get a water heater fixed, no response from Veritable Plumbing. Called also to have a clothes washer fixed as it was making noise and dripping. The tech said he could fix the leak but not the issue with the noise. He said machine was not right but working. Call back when it stops working. The rekey was fine, just had to wait several days.

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for bringing the leak issues to our attention. I would be glad to speak with you about your plumbing repairs.

Apr. 26th, 2021

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Verified Customer

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Lisa Beaumont, TX

After making a request it still takes 1-2 days for the contractor to call you for the appointment. Plus, they removed the drop down menu on the website that listed contractors that you could select from.

4 years ago

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Verified Customer

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Ronald Monk Boyer Las Vegas, NV

No more customer service. Always talking to a virtual asst in the Phillipines. I have 9 warranties on the homes I own and your vendors that you hire are thiefs. 90% of the time the $75 sc. is not enough. Always want more money and give ridiculous estimates to repair. I'm also a realtor with ERA Brokers Consolidated in Las Vegas and have been selling warranties for AHS to my clients for over 25 yrs. AHS is now under umbrella of Frontdoor. All warranty Companys suck in my Unprofessional opinion!

4 years ago

Reply from American Home Shield

Hi Ronald,
Thank you for bringing the customer service issues to our attention. I would be glad to speak with you in regards to the warranty and repair estimates.

Apr. 28th, 2021

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Verified Customer

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Nicola Thomas Sicklerville, NJ

I've been a customer for a very long time. They canceled my account by mistake. APLOGISED AND CHAEGED ME MORE TO REOOEN IT . I GAVE 3 PROPERTIED ANS NO DISCOUNT. The wait time has gotten a bit better. Use to be on hold for almost 2 hrs at times

4 years ago

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Verified Customer

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Brent Orange Park, FL

I submitted a repair request on my oven ay my rental property. First technician couldn't diagnose. Second technician was rude to property management staff using profanity so he was cancelled. Took AHS 13 days to schedule the third despite me getting on a live chat and phoning them wasting three hours of my time on hold. He didn't show for his scheduled slot and said he couldn't get there until 8:30PM so the tenants cancelled the appointment. I had to replace the unit because it had been three weeks and I was in violation of the state landlord tenant law and needed a quick solution. AHS refused to reimburse me for at least the repair estimate because I didn't obtain prior approval for a third party technician despite them violating the contract for timely scheduling.

4 years ago

Reply from American Home Shield

Hi Brent,
I hate to hear about your most recent AHS experience to have the oven repaired. I would be glad to speak with you to reach a possible resolution.

Apr. 28th, 2021

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Verified Customer

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Filip Marek Borger, TX

Very fast service when we needed them, when we had problems with our water heater they responded quickly and had a company out within 2 days to fix it.

4 years ago

Reply from American Home Shield

Hi Filip,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Chris Crossland Muskogee, OK

AHS has always provided skilled technicians in whatever trade was needed to resolve my problems. I have never had a complaint concerning the way AHS handled my claims.

4 years ago

Reply from American Home Shield

Good afternoon Chris,
We appreciate your feedback and will continue to provide you with skilled technicians to complete your home repairs.

Apr. 22nd, 2021

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Verified Customer

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Matty Quincy, FL

Had a situation where they didn’t contact the contractor about my smoke detectors and it had been well over 30 days because they didn’t have any on the truck at the time but they never came back and I wasn’t able to get any of my money back from them coming to my house.

4 years ago

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Verified Customer

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John Olesen Spring, TX

The generally provide good service contractors, but skimp on replacement parts. They seem to supply "builder grade" replacements for an original higher end failed component. .

4 years ago

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Verified Customer

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Emily Milwaukee, WI

More recently, AHS has been much better in terms of response time. I am always relieved I have the service available as surprise expenses would not fit into my budget. Generally, with one exception, the contractors hired to do the work are great and their appliance replacement options are decent quality.

4 years ago

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Verified Customer

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Jolanda Plymouth, NC

The service is great. Like the ease of scheduling and the convenience of having vetted professionals that I trust based on the American Home Shield brand name.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 8th, 2021

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Verified Customer

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Kim Kempton San Mateo, CA

They replaced my water heater with an inferior product. Now they won't communicate with me or rectify the situation. Only offshore call centers handling calls, so frustrating!! We can't even wash a dish and take shower without running completely out of hot water. I'm so disappointed. Plus their vendor/installer took me for an additional $660. They have been out here three times to fix my refrigerator and not it is doing the same thing again. Had to pay another $100 to get them to come out for the 4th time!!! Please contact me if you want the whole story on the water heater, it was as SHADY AS IT GETS!

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Jenn Salisbury, MD

The contractor messed up my water heater looking for the valve to shut the water off which was NOT even the reason I called!!! And they believe him when he said he didn’t😑 They told me in order to get it fixed or looked @ I would have to pay them $75! When it was NOTHING wrong with it before the plumber got there!! So now it’s under “investigation” I will update in 10 days that’s how long the investigation takes until then I’m mopping my floor from water!

4 years ago

Reply from American Home Shield

Hi Jenn,
I hate to hear about your most recent AHS experience to have the water heater repaired. I would be glad to speak with you about the delay.

Apr. 8th, 2021

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Verified Customer

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Suzzane Ann Paguia-Patigas San Jose, CA

They did well on my other claims and they failed on the two claims I had with them. Poor customer service. No prompt response to my concerns. It stopped on their customer service which doesnt do anything other apologize. No resolution on my two other claims.

4 years ago

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Verified Customer

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Bercha Gatesville, TX

I did not like the fact that on an ac repair that required freon replacement they only paid a very small portion 10 dollars a pound it ended up costing over 500 dollars out of pocket

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 13th, 2021

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Verified Customer

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Connie Barton Palmetto, FL

Our washer stopped working and the part was no longer available. They gave us a choice of replacing the washer or sending us a check so we could select one of our own.

4 years ago

Reply from American Home Shield

Hi Connie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 13th, 2021

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Verified Customer

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Danny San Antonio, TX

I guess i should have red AHS fine print ...I had to pay over 1000 dollars because AC company you guys sent told me i need some new parts that according to their technician said i already had so that company gave me two different stories ..tech located in san antonio was very knowledgeble ...but the corporate person i spoke to was very rude he asked me questions that he knew i wouldnt know about AC and i answered and he said i was wrong ...of course i was wrong i am a radio person not AC person..very rude CHUCK was very rude ..I wish you and all home warranties would choose respectable companys that i see on the Teli instead you guys send companys that i have never heard of ....

4 years ago

Reply from American Home Shield

Hi Danny,
Thank you for bringing the noncovered cost to have the air conditioner repairs completed to American Home Shield's attention. I would be glad to speak with you.

Apr. 14th, 2021

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Verified Customer

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Tina Arlington, TX

So far, so good! It's there when you need it.

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Lowell Farkas New Haven, CT

Honored contact so far with a range, microwave, dishwasher, refrigerator, sink disposal, 2 toilets replaced, several faucets, garage opener, thermostat so far😊

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 2nd, 2021

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Verified Customer

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Dave London, KY

The most expensive system you will replace is the HVAC. AHS will replace the unit with an exact model but you will be charged for modifications to install it. This cost could be upward of 2000 dollars. Also it takes a long time to get a service call complete.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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C Muhammad Lanham, MD

Customer service is excellent. Never had a problem with response time. Companys that they employ to service their clients are professional and reliable.

4 years ago

Reply from American Home Shield

Hi C Muhammad,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Elizabeth McCorkle Eugene, OR

1. Misleading: Was told at sign up that I could choose my contractors (not true at all). 2. Poor customer service: Have contacted customer service three times with promise by rep that there would be a call back. Never happened even when one rep gave me a specific time that I would receive a callback. 3. Terrible contracted service providers. Heat company came out and told me that the problem was due to poor maintenance and that AHS would not cover the issue so I would have to pay them myself (not true per AHS contract). They did not fix the problem. I paid an independent service provider to evaluate the issue (rotted heat exchanger). When asked the AHS provider admitted they had never checked the heat exchanger at either of its visits 4. Money waster - I paid $75 for the fraudulent service provider to come out. I paid $125 for an independent assessment. Now AHS is insisting on YET ANOTHER contractor come out to provide an opinion. I have had to take 4 days off of work for these shenanigans. I will have to take another day off for this new contractor (who has not called me to schedule despite being assigned to the project 48 hours ago. Oh, and when you call his number goes straight to voicemail which is full so I can't call then myself). The actual amount of dollars and time I have expended already is ridiculous and the problem is still unfixed. DO NOT USE THIS COMPANY

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Serita Saint Charles, MO

I had a faucet leak. Plumber said it was because, I did not have a Pressure regulator valve on my pipe. It was not on my pipe when I bought my house. But, my warranty covers this. My warranty did not pay to fix the problem because the pressure regulator was not already installed. I did not agree with this. I paid to fix the problem. Not happy about this.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Mike Houston, TX

Recently filed our first claim for an appliance repair. The website was easy to use to file and begin the process. Repair was quick and no hassle with the vendor.

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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John Hutchison Wasilla, AK

While it required several weeks to get the replacement appliance, the representative did an excellent job and in the end we received an equivalent appliance

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2021

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Verified Customer

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Gloria Alridge Laurel, MS

Quick response to claims filed. I had a leaking hot water heater so I filled a claim. My claim was assigned to a local business and my problem was corrected.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

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Verified Customer

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Darla Blystone Cabot, PA

Had to use my home warranty and it was very easy and was exactly what I was hoping it would be. You never know how good something is until you need to use it.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Kristen Naperville, IL

The warranty is exactly what it says it is. Something breaks, I pay the $100 deductible and it gets fixed with no additional charges by quality contractors

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Wayne Florence, MS

As a policy holder, it shouldn't be my responsibility to reached out to the repair company assigned to my case to schedule an appointment. They should call the policy holder to make arrangements.

5 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Jon Neel West Columbia, TX

During a week of freezing temperatures, it took them several days to decide they couldn't find a contractor to fix my heater. I think they should have let me find a contractor sooner. The freeze was over before my heater was fixed.

5 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Teri Johnston Chico, CA

They are an excellent company. They have always responded in a timely manner and the service was completed in a professional manner. Highly recommend

5 years ago

Reply from American Home Shield

Hi Teri,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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B. Darlington Saint George, UT

Friendly staff, from start to finish. Gave options when I expressed what the need was in my home. Listened and offered solutions I was able to choose best for me.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Sue Nachor Fort Sumner, NM

They get things done quickly most of the time, but our home is in a very small town and repair folks can be hard.to find. But they generally do a great job

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Keith Honolulu, HI

They have for the most part been very responsive. They also have stood behind their agreement to include replacement appliances which we had two of them

5 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 29th, 2021

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Verified Customer

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Dave T. Harrisburg, PA

It was easy to schedule an appointment, just log into their website and request a service. Was scheduled for the service the same day and had a technician out the next day.

5 years ago

Reply from American Home Shield

Hi Dave,
It is a pleasure to hear about the excellent service AHS has provided you. I hope you continue to enjoy the repairs we provide at a cost effective price!

Mar. 30th, 2021

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Verified Customer

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Sandy Walker Chapel Hill, NC

I put in a claim July 2020, no response from Laha appliances. So I had to purchase a gas range. I only had 2 burners working. They never followed up with me. They told me that the parts were on order and I had to keep calling American Homeshield to keep checking on the order. I had to purchase a new gas stove and got it in December 2020. No response from American Homeshield about how much they are going to pay toward a $1100.00. So I not very happy with them. I have a order for my washing machine and it’s been 3 weeks and nothing done. I spoke with the gentleman and he said that he has ordered the parts.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Ruby LeBlanc San Francisco, CA

When there is a problem customer cannot talk to someone in department whose responsible for work being performed so becomes very challenging sometimes to get work done. Have to go through too many people.

5 years ago

Reply from American Home Shield

We apologize for any challenges you faced while getting your repair completed. Thanks for your patience.

Apr. 5th, 2021

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Verified Customer

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Cindy Faust Springfield, MO

We have had very good service with respect to requesting service and getting quick service calls. However, when our dishwasher was broken beyond repair it took almost 4 months and many phone calls to both HSA and the service provider before I got my new dishwasher. That said the new dishwasher I got was top quality.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

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Verified Customer

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Jerry Williams Waldo, AR

Simple one step claim submission, Immediate response in assigning contractor to check out system, kept me well informed about contractor team until completed.

5 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your most recent experience and the contractors we provide!

Apr. 1st, 2021

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Verified Customer

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Maxine Artis Fort Washington, MD

The service I received was very great. I placed my order someone reached out to schedule the appointment the tech was on time and had my dryer back working

5 years ago

Reply from American Home Shield

Hi Maxine,
I am glad to hear about the technicians who completed the dryer repair on time and provided a great service experience.

Mar. 31st, 2021

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Verified Customer

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Jerry Hanks Dripping Springs, TX

The electrician AHS sent out was amazing...he did a wonderful job...H&C electric, but the plumber they have sent out is awful...plumbing pro services is an awful awful company...Todd does crappy work...he has been out before and I had to spend 1,000 dollars to re-plumb his work

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 7th, 2021

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Verified Customer

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mike freeman Novato, CA

prompt service, qualified contractors. We have used them twice in the past month for plumbing issues and have been very satisfied with both the process and the work.

5 years ago

Reply from American Home Shield

Hi Mike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Bob Calabrese Palm Harbor, FL

The are good about coming thru on covered repairs and they are good about replacing when repair is not an option. However premiums have gone up 85% in just 3 years, On top of that, some vendors have been great and others I wouldn't hire on my own. They give you no choice in who they will assign.

5 years ago

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Verified Customer

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Theresa shields Jacksonville, FL

They are very professional. Always on time I never had a problem with making a claim it’s called the very next day and someone was right out to do their job

5 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 18th, 2021

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Verified Customer

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Francis Visalia, CA

Their schedules for work are quick. They have great contractors that make sure the work is done. It's easy to follow up cases to make sure that excellent work is performed.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 18th, 2021

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Verified Customer

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Florence Garland Fort Walton Beach, FL

They have always responded quickly. Great coverage. Wished they covered items outside the home like outdoor lights, hot tubs and pools. Sometimes contracted service providers are not from this immediate area.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 19th, 2021

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Verified Customer

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SHELIA SIMONE CALDWELL-POINTER Marietta, GA

I FEEL LIKE WHEN I CALLED THEM TO REPORT MY ISSUE, THEY TOOK MY INFORMATION AND ROUTED IT TO THE APPROPRIATE PERSONNEL AND SCHEDULED MY SERVICE REQUEST.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 22nd, 2021

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