American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Nope El Cajon, CA

ASH is a joke! So many unfortunate issues from the START!!! I am so glad I never cancelled our warranty we've had for the last 5 yrs! Dealing with AHS was a nightmare! It is insane that a vendor can LIE about have access to out AC unit, when he said he had a taller ladder just not with him. The vendor arranged to contact us with a time to come back since he simply wanted to assess our issue. Once back at his office he claims he no longer has access, therefore our request gets denied. NO ONE cared that we are partnof the Ben Jenson Heat and Air club, who have serviced our AC. No one cared! But this vendor was able to be a dick, and AHS went with that. I am so glad we have cancelled. And we purchased the Platinum package for the year! So glad we're done!!

4 years ago

Reply from American Home Shield

Thank you for taking time to let us know about your concerns with the service you received for your air conditioning. I do hate to hear that we were not able to resolve the matter but I would be happy to speak with you and see if I may be able to further assist.

Jun. 24th, 2021

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Verified Customer

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Dianne York Branchville, SC

AHS has been a reliable source for me on many occasions. I have been using them since 2010 when I purchased my home. I have referred family and friends.

4 years ago

Reply from American Home Shield

Hi Dianne,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Verified Customer

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DeeDee Skalicky Surprise, AZ

Timeliness, professional, the technician was extremely nice and helpful and very knowledgeable he told us exactly what to expect and when. Kept good communication

4 years ago

Reply from American Home Shield

Hi DeeDee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Allison Hamann Lincoln, NE

I had a not-great experience with customer support. I understand delays when it comes to products and parts and was understanding with the wait for the most part, but after so long it was frustrating to continuously not get calls back or updates on my request when it was escalated.

4 years ago

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Verified Customer

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Manish J Patel Paradise Valley, AZ

AC service has been decent but I have an ice maker issue that hasn't been fixed and hasn't made ice in two years. AHS has the issue resolved in their records and it costs $100 for them to open a new ticket to look at it, even though it's never been repaired since February 2019. The technician said it should just be replaced but AHS denied that and kept sending out technicians who were unable to repair it.

4 years ago

Reply from American Home Shield

Hi Manish,
Thank you for bringing the unresolved air conditioner issues to our attention. I would be glad to speak with you to discuss a resolution.

Jun. 22nd, 2021

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Verified Customer

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Ellen Hal

Because when I call them for my plumbing problem they came and made me an appointment within the next couple of days and took care of my problem with my hot water heater

4 years ago

Reply from American Home Shield

Hi Ellen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 14th, 2021

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Verified Customer

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Jane M. Guthrie, OK

This was our first time purchasing a home warranty. They have made it extremely easy, everyone we talk to is nice, and they are very fast at providing help.

4 years ago

Reply from American Home Shield

Hi Jane,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2021

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Verified Customer

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Lydell Bradley Lakeside, VA

They are convenient, scheduling service repairs is easy, and quick, but I notice that the companies that get chosen are not the most popular companies that you may see around your local area. Less professional, more like your best friend cousin roommate does side work cheap type of people..

4 years ago

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Verified Customer

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Terry Monroe Fredericksburg, VA

I have had American Home Shield now for 4 years and after my contracted ended they raised my yearly account from $879 to $1131 a 29% increase. They also charge $ 100 for each service call. So if I don't have more than $1500 in repairs a year then I'm giving the money for nothing.

4 years ago

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Verified Customer

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Scott Delaney Jefferson City, TN

Ease of getting issues resolved, everything has been fully covered after my payment of $100.00. Repairs are dispatched within an hour or 2 after I make my claim.

4 years ago

Reply from American Home Shield

Hi Scott. Thank you for taking time to let us know about your AHS experience. It's great to hear how easy it was to get a resolution to the problem you were having. We look forward to providing the same standard of service in the future as well.

Jun. 15th, 2021

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Verified Customer

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Vonnie Tulare, CA

I've never been treated the way I was when I called about the repairman not getting in touch with me for five days she couldn't reach them either so I told her to get someone else out to fix my ac because triple digits were expected she said she couldn't assign someone else till she can get ahold of the ones that were supposed to be here I told that's not my problem she just kept making excuses I told her I've been with them for 26 years and maybe I need to find another company that didn't even phase her on top of that it cost me 160.00 bucks fie Freon cuz all they cover is ten bucks per pound

4 years ago

Reply from American Home Shield

Hi Vonnie,
I hate to hear about your AHS experience and the non covered cost to have the repairs completed. I would be glad to speak with you to get the issues resolved.

Jun. 15th, 2021

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Verified Customer

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Maritza Hobart, IN

I have saved money getting services through American Home Shield. The two biggest concerns/issues were my A/C unit and Furnace! I ended up with 2 new systems.

4 years ago

Reply from American Home Shield

Hi Maritza,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 15th, 2021

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Verified Customer

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J Yager Annandale, VA

Took more than a week to obtain contractor and finish the job. Right now, I'm disputing the fees that were charged for services not rendered. Company mentioned that credit will be issued 5 business days, and I'm still waiting at this time.

4 years ago

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Verified Customer

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John Ace Mammoth Lakes, CA

American Home Shield attends to claims promptly and always sends reliable people to handle repairs. Additionally, we find.their premiums to be quite reasonable.

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Sathia Lisa Sun Manassas, VA

I seen a lot of improvement from filing a claim and the response on the phone has been quicker. No one has placed me on hold for the longest either.

4 years ago

Reply from American Home Shield

Hi Sathia,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Jamall Lawson Las Vegas, NV

On my experience and situation they couldn’t fulfil a request due to systems communications and when you get an inexperienced tech to your house they take they word over home owners when the reason you called is totally different from tech which makes it difficult to fix the problem you called

4 years ago

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Verified Customer

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Anthony W Hunn Atlanta, GA

Always on time. So far I have had to use this service since I purchased my home 2 years old and the service has been remarkable and the contractors contact you almost immediately.

4 years ago

Reply from American Home Shield

Good evening Anthony,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Lucretia Barger East Wenatchee, WA

Took us weeks to get our refrigerator fixed during winter of 2019. We were house bound due to husband’s severe illnesses and hospice care. Made our situation even more difficult. Why didn’t AHS provide a rental in the interim?

4 years ago

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Verified Customer

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Carolyn Hester Harrison, OH

They do not pro rate an appliance. They offer a fair value to you if it can't be fixed which hasn't happened yet because my problems have always been fixed and quickly

4 years ago

Reply from American Home Shield

Hi Carolyn. Thank you so much for letting us know about your positive repair experience. It is so good to hear that your problems have always been fixed. We strive to provide our members with dependable service. We appreciate you being an AHS member.

Jun. 10th, 2021

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Verified Customer

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Stacey K Phoenix, AZ

My issue was acknowledged and solved. The referral to the repair company was friendly and informative. Both companies kept me up to date on the status and next steps.

4 years ago

Reply from American Home Shield

Hi Stacey. Thank you for rating your AHS experience. We are very happy to hear that the repair company was friendly and that you were kept informed. We look forward to meeting this same standard of service for you in the future.

Jun. 10th, 2021

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Verified Customer

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Holmes Sylacauga, AL

IT system antiquated. People are usually helpful but the system is extremely frustrating. I’ve waited Hours to get a message through. Then there is a poor system to communicate.

4 years ago

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Verified Customer

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Brian P. Willis Matthews, NC

Great options and service A customer service agent on this call was excellent she took time to go through all my options and help me pick out a new stove

4 years ago

Reply from American Home Shield

Brian, thank you for your feedback and letting us know that you had a good experience. We are so happy to hear how helpful the agent was in assisting you with picking out your new stove. We look forward to taking care of your repair needs again.

Jun. 10th, 2021

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Verified Customer

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Kyra Eatmon Bowie, MD

They are an amazing company to have when you have a minor issue or even multiple minor issues. But they are not so great to deal with when something covered under your warranty has a major issue, the cost to repair is higher than the cost to purchase it or it needs to be replaced because it cannot be repaired.

4 years ago

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Verified Customer

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Liz Garnica Shreveport, LA

Due to a problem with refunding for services not renderd, accounting has many flaws. Waiting 2 months for refund due me. I pay immediately, and it's not good service to hold money more than 30 days. I would think twice before renewing. Each time I call about the transaction, I get different answers, no consistency.

4 years ago

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Verified Customer

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R Jacksonville, AL

Takes too long for service. Customer service agents do not speak English well and it’s hard to understand what they are saying.. It takes too many times to get a new item even after the technician states you need to replace an item. I haven’t got any item replaced. I had to purchase them myself.

4 years ago

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Verified Customer

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Linda Raleigh, NC

The work we’ve had so far was good, however, I have a problem with paying $100 for every service call. I‘be had other appliance coverage and did not have pay a healthy maintenance fee.

4 years ago

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Verified Customer

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R. Lozano-Plazas Nottingham, MD

Service came right away and while the part i needed was not quickly available the company was able to fix my air conditioning unit within a reasonable timeframe

4 years ago

Reply from American Home Shield

Hi R. Lozano,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2021

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Verified Customer

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Mitchell Douglasville, GA

I called the warranty company to set an appointment for my tub, toilet and sink. I confirmed with the worker that only $100 was due for all three items, tub, toilet and sink. He confirmed that it would only be $100 for those items. On April 27, 2021, I had an appointment with the plumbing company for my tub, toilet and sink. When they arrived and looked at it, he said it would take too much time and he was not sure the warranty company would pay for it. He went to the truck for maybe 5 minutes and came back and said the service was for a leak in the basement. I did not call for a service for a leak in the basement, because I had not seen a leak in the basement. After I did not hear anything for a couple of weeks, I called the warranty company back. I was told that they would have to listen to the recording. I did not have a problem because I knew what I said during the conversation. After a few days, I called back, and was told by a different person that they had not listened to the recording yet. A few days later, someone told me that I would have to pay another $100 and get reimbursed (refused to give in writing). Later, someone said I should not have to pay the $100. On and on – no resolution.

4 years ago

Reply from American Home Shield

Hi Mitchell,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the plumbing issues that have occurred throughout the home.

Jun. 11th, 2021

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Verified Customer

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Lori Washington Chandler, AZ

American home shield has been awesome in every way the only hard part is getting a hold of alive person but that is a very very minor complaint in the big scheme of things their automated system is amazing

4 years ago

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Francisco J Acuna Sugar Land, TX

My refrigerator went out 3 weeks ago, the parts supposedly will arrive on the 20th of June. I have spoke with several people from AHW company to no avail. Everyone that I spoke with said " I will make a report and see that since we can not fix your refrigerator, by default, I will see if we can replace it. I spoke with 3 different people and they all said the same thing. Those people are all a bunch of liars! They never had the intention to help me. I even asked if they could contact me with a supervisor; they all said they couldn't. As of today my refrigerator has not been repaired. I don't know how much longer I have to wait. It is a horrible experience specially since one cannot do anything about it. Very appalling the way they treat there customers!

4 years ago

Reply from American Home Shield

Hi Francisco,
I hate to hear about your American Home Shield experience and the refrigerator repairs that are ongoing. I will be contacting you to discuss the issues that have occurred.

Jun. 11th, 2021

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John Flis Durham, NC

I have an exhaust fan making a high screeching sound and someone came through AMS to look at it and AMS said it wasn't broken and would not fix It. B.S. so loud my neighbors even complained and I have to keep it off. not happy !

4 years ago

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Melissa Hanford, CA

I had a warranty on my Carrier A/C unit and so the a/c contractor that was used had to (per AHS) use the warranty to replace that part which cost me $125 freight and $125 warranty processing fee. I pay AHS monthly premiums for a warranty to cover things like this. They would not cover the additional fees- which saved them money to use my warranty that i didn't ask them to use. Doesn't seem right to me.

4 years ago

Reply from American Home Shield

Hi Melissa,
Thank you for bringing the issues with American Home Shield to our attention. I would be glad to speak with you about the AC issues and monthly service fee cost.

Jun. 11th, 2021

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Verified Customer

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Mary Ellen Thomas Colleyville, TX

AHS is very difficult to deal with and has many exclusions based on their interpretation of your contract with them. It is also extremely difficult to talk to anyone in a supervisory position should a problem occur. Hold times can be literally hours. The employees are trained to obstruct requests to speak to a supervisor and use tactics like putting you in hold while they "look" for a supervisor and returning after a lengthy wait to say they are not available. This tactic will either be repeated endlessly or they will drop the call.

4 years ago

Reply from American Home Shield

Hi Mary Ellen. Thank you for taking time to let us know about your AHS experience. We are disappointed to hear we have not met your expectations. We would be glad to speak with you to see what we may do to ensure a more positive experience.

Jun. 4th, 2021

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Verified Customer

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Yvonne Wilson Columbus, GA

Prompt service, polite and knowledgeable about job. Informed me about the findings, completed the job at a fast pace, then in layman's terms explained it to me.

4 years ago

Reply from American Home Shield

Hi Yvonne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Judi Benboe Kennewick, WA

Every time I call, they get on it right away. Usually same day. The businesses that AHS contracts with are very professional and great at their jobs. Love AHS!!!

4 years ago

Reply from American Home Shield

Hi Judi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Ruby Gibbons Canton, OH

I believe AHS outsources their staff. I was speaking to one staff and he said he was in Pakistan! Also AHS does not make their contracted agencies complete the job correctly. I have had difficulty with most of the agencies I worked with. They have also increased my monthly premiums from $67 to $82 per month. If I make a service request in February it should not take until June to complete the job. In 2016

4 years ago

Reply from American Home Shield

Ruby, thank you for taking time to let us know you have not been pleased with your AHS experience. We know that it can also be frustrating when there are increases to your premium payment. We will be happy to speak with you to discuss this matter futher.

Jun. 3rd, 2021

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Verified Customer

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Mandy Dixon Crossville, TN

The customer service is horrible. They sent a technician out to install a dishwasher purchased through them, the technician installed it but left saving there's a leak with it so I turned the water off to the kitchen and I'd recommend changing out your water line to a braided one. Without turning the water back on, a leak developed that ruined the hardwood in the kitchen and AHS says they won't cover the modification to the braided line so that the same company can come out and fix the leak they caused in the first place! I wish I could rate AHS and the company at zero stars. Honestly thinking about filing a lawsuit.

4 years ago

Reply from American Home Shield

Mandy, thank you for letting us know about your AHS experience. I'm sure it is very upsetting if there is now a leak after your dishwasher was installed. We would be happy to speak with you further regarding this matter.

Jun. 3rd, 2021

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Debbie Sausville Clifton, VA

my refrigerator is NOT fixed. The technician had to come 3 times. The 3rd time was because he forgot to connect the fan the 2nd time. I lost food in both fridge and freezer. It is making a loud noise that WAS NOT happening before the tech came and replaced the compressor and one other part.

4 years ago

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Verified Customer

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Eddie Huff Weatherford, TX

I was called by a home shield rep whom I could not understand. I even told her I couldn't understand her due to her accent. I wasn't sure I would have repairs made when we hung up. You really need employees who speak English. I hope our conversation was recorded.

4 years ago

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Verified Customer

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Dennis C Alieksaites Greensboro, NC

Had two instances where American Home Shield did not cover the repair cost. Agent referenced clauses in my contract to explain why the repairs were not covered. The clauses referenced did not appear to be applicable to my repair issues.

4 years ago

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Verified Customer

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Bruce Deneweth Surprise, AZ

Great customer service when signing up. Super easy to log a request online. Amazingly quick response times from the companies doing the service call.

4 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Deborah Turner Shawnee, OK

The response I received when I had a claim was very prompt and pleasant. Premiums are reasonable considering how much they cover. Very glad I signed up.

4 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Cecelia Brown Plant City, FL

I was having a problem with my washer AHS sent out a contractor to service the washer, he couldn't repair it. AHS replaced it with another washer. Problem solved.

4 years ago

Reply from American Home Shield

Hi Cecelia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

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Verified Customer

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Anonymous Emerald Isle, NC

They are double the cost of their competitor, they misrepresented their contract by saying it would never increase. They are slow getting things completed, but their appliance repair guy is fast, knows his job, and the A/C guy is also VERY good! I will call that AC guy again --- does it right. My old AC company gave me a cheap thermostat, but AHS guy gave me a lifetime quarantee thermostat (my lifetime!). Anyway -- I dopped AHS when they jumped their price. I had only made one claim after spending $800 in premiums. Not worth it.

4 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the AC repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Verified Customer

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David and Anita Stapleton Kingsport, TN

AHS is very timely in answering my service request and having a technician contacting me. This has not been my experience in the past. They have greatly improved.

4 years ago

Reply from American Home Shield

Hi David & Anita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Richard Duffy Mount Vernon, WA

This rating is based on our last experience with replacing our stove top. Prior to that our experiences have been 4 to 5 stars. We have recommended your service to friends of ours for the last six years with several of them signing up and using American home shield. One of them has already left due to poor service and another one is seriously considering dropping your services. Basically in the process of getting our stove top return all I got from people answering the phone as apologies with no results. In fact of the three calls I made I received a different story every time and finally requesting a supervisor to speak to and was told she would call me back within the hour, which she never did. We know are seriously thinking of going to another insurance like company Again all of these readings are based on my latest experience with replacing my stove top

4 years ago

Reply from American Home Shield

Hi Richard, thank you for bringing to our attention your experience with returning your cooktop. We do hate to hear that we did not meet your expectations. We will be happy to speak with you to resolve this issue.

Jun. 1st, 2021

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Verified Customer

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Shelley Futch Sulphur Springs, TX

I have been very pleased with the timeliness of all service, and with the friendliness and professionalism of all service vendors who have been to my home.

4 years ago

Reply from American Home Shield

Hi Shelley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Stephen Erickson Columbus, OH

AHS has been responsive to most requests and has saved me money, but they refuse to reimburse me for the replacement of a washer that they could not repair. I am out nearly a thousand dollars because they keep trying to only pay part of the cost even though they gave me a higher figure to use when purchasing a replacement washer. I submitted all the needed documentation and each time I call they say they need to do 'research' and then never send out a check.

4 years ago

Reply from American Home Shield

Hi Stephen,
I would be glad to speak wit you about the washer service claim.

May. 26th, 2021

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Verified Customer

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Carlos Kudja Hallandale, FL

Scheduling of repair was done without consulting me for the next day. All electronically by Am Home Shield. Contact info for repair company was wrong. Luckily i was able to make appointment work with my work schedule.

4 years ago

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Verified Customer

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Yetta Waldorf, MD

AHS for the most part is a company that adheres to its mission. The home owners warranty is a huge benefit and saves thousands of dollars in home repairs.

4 years ago

Reply from American Home Shield

Hi Yetta,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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