American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Anonymous Fort Smith, AR

Some normal home appliances are not covered by the service. Like a Freezer. I can not eat canned foods so I have to have a freezer but it is not covered under the service contact.

5 years ago

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Verified Customer

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Jose Gonzalez Kankakee, IL

AHS replaced my Lennox furnace with a poor quality Payne (Carrier) unit that is not preforming well at all. The new unit was physically damaged during transportation and the fan unit had to be replaced under warranty right away. Furthermore, the unit keeps tripping out by an internal high temperature safety device and is not able to keep up with the heating demand of the house (69F setpoint) whenever the outside temperature is below 30F. Two weeks after installation I still don't have reliable heat in my house. I am not satisfied with AHS performance and would not recommend them based on my experience.

5 years ago

Reply from American Home Shield

Hi Jose,
I would be glad to speak with you regarding the furnace replacement and the quality of the job. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Verified Customer

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Clara Fayetteville, NC

They are a great company, excellent service, and best home appliances protection around. They send out the best contractors around. Kudos, all the way.

5 years ago

Reply from American Home Shield

Hi Clara,
I hate to hear about your most recent experience to have the appliances repaired. I hope you continue to enjoy!

Mar. 11th, 2021

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Verified Customer

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Barbara Brown Allen, TX

AHS customer service is terrible there is no one that can give you the status of your service order. They do not call you back after they say they will with information. Last August I had a service order that was never taken care of and three months after the call I received a letter from Frontdoor telling me the problem was not the result of normal wear and tear. The plumber who looked at the issue lied after the problem it took three months to get the letter denying the service It was the result of normal wear that the drains would not drain. Last week I was told that AHS could not get a plumber so they would authorize an plumber that I hired which I did and he did the work. Now I have no idea how I will be reimbursed for the expense.

5 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for bringing the issues to our attention regarding the plumbing service request.

Mar. 8th, 2021

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Verified Customer

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Leticia Smith Pflugerville, TX

Prompt, efficient & a blessing to have this service. I was able to put my request in online & was contacted w/in 24 hrs for service. Glad to have this warranty service!

5 years ago

Reply from American Home Shield

Hi Leticia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Verified Customer

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Dennis Mont'Ros Tampa, FL

The epitome of professional. Immediate contact, and great contractors showed up. The work was done in an hour, and there were zero hidden fees. Amazing!

5 years ago

Reply from American Home Shield

Hi Dennis,
We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Carol Carnley Lufkin, TX

AHS always has competent staff who promptly take care of any need that arises at my home. The service techs are prompt, capable and efficient. I recommend AHS

5 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 25th, 2021

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Verified Customer

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Franita Harrisonburg, VA

I‚Äôve had several claims and AHS has always contracted contractors quickly. I pay my deductible and they‚Äôve always covered my claims with ease.

5 years ago

Reply from American Home Shield

Hi Franita,
We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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OSSIE CRENSHAW San Dimas, CA

Reliable and on time. Advises and complete warranty work along with advising you of work that‚Äôs needed and not covered. It was just one phone call and the rest was done

5 years ago

Reply from American Home Shield

Hi Ossie,
We really appreciate you being a customer and making us aware of your service experience!

Mar. 4th, 2021

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Verified Customer

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Richard Coley Norman, OK

The provide fast reliable service! Most Warranty companies get a bad rap for trying to not pay for anything. AHS has paid as per the contract, NO HASSLES!

5 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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William Baca Solomons, MD

While American Home Shield has done very well and covered my issues. I was surprised to learn that while they cover a garage door opener, they do not cover garage door springs.

5 years ago

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Verified Customer

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David Welbon Elmira, OR

Because when my ac went out in the middle of summer, they would only fix it with parts from "their" warehouse. But the compressor was out of stock, no knowledge of when it would be in stock, and they would NOT let me purchase one locally to be installed by "their" installer. So they told me I could wait until they got one in stock, or have it repaired by someone else at my expense and they would cover $600 of the $1500 cost of repair. Since it was summer and my medical condition requires ac, I had to get it fixed and eat $900 for repairs. BTW, the compressor was available locally and had it installed the next day by my old ac service people. Then American Home Shield lost the paperwork to get the $600 back they said they would cover.

5 years ago

Reply from American Home Shield

Hi David,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you about the noncovered cost to have the air conditioner repairs completed.

Mar. 8th, 2021

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Verified Customer

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Alan Charleston, SC

They do what they‚Äôre supposed to do. They‚Äôre polite and professional. They‚Äôre easy to get in touch with. They have been very helpful.

5 years ago

Reply from American Home Shield

Hi Alan,
It is our goal to provide you with the most enjoyable American Home Shield experience. We hope you continue to enjoy the service we provide!

Mar. 2nd, 2021

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Verified Customer

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Vanessa Sparhawk San Diego, CA

Easy to use and fast response time. I appreciate the technician calling me when he was on the way. The texts and emails as reminders were also helpful in tracking the issue.

5 years ago

Reply from American Home Shield

Hi Vanessa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Bob Entner Sevierville, TN

There is a lot of stuff that you think would be covered that is not. Some of the contractors they use are substandard. Contractors sometimes don't communicate well and the people they send out sometimes don't seem well qualified.

5 years ago

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Verified Customer

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Mark McMahon Milton, DE

Because we had an unfortunate situation with them and taking 3 weeks to replace a hot water heater. Especially in a pandemic and us new to a neighborhood not knowing anyone. Also filed a complaint with your customer service department asking for a call back and never heard back.

5 years ago

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Verified Customer

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Aron Sikarskie Cedar Rapids, IA

Having a Home warranty is great but having one with American Jone Shield is amazing because they actually follow up and assist you when you have a problem!

5 years ago

Reply from American Home Shield

Hi Aron,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

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Verified Customer

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Edward Botchway Frederick, MD

We have had the best customer service support and services requested have all been fulfilled successfully without any issues. Best appliance warranty company hands down.

5 years ago

Reply from American Home Shield

Hi Edward,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 11th, 2021

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Verified Customer

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Lauren Gibson Canton, GA

I have had great service with them for roofing, and plumbing but I was unhappy with dealing with drywall repair after plumbing work. I am having to find my own contractor and pay upfront and wait to get reimbursed.

5 years ago

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Verified Customer

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Helen Leander, TX

3 coverage at a 2 price. The company responds quickly in assigning a contractor. Some contractors are better than others but for the coverage it is a 3 investment for me.

5 years ago

Reply from American Home Shield

Hi Helen,
We would like to thank you for your feedback to AHS and hope you continue to enjoy the ease of service we provide!

Feb. 12th, 2021

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Monique and Joseph Phillips Hesperia, CA

We've always been pleased with the contractors who have come out to provide service and please with the pricing and customer service with American Home Shield.

5 years ago

Reply from American Home Shield

Hi Monique and Joseph,
We are pleased to hear about your wonderful experience with AHS and the technicians that AHS provides!

Feb. 12th, 2021

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Verified Customer

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Miss Gloria J Bennett Bessemer, AL

There is several down falls i find in this company. They don't take compliants very well nothing is done about it. Very very very very hard toget thru. Not caring to see if the contractors did what they were to do. Not hiring the best contractors for the job. List goes on on.

5 years ago

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Verified Customer

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Sandra tarr

Too many monthly cost increases. The last service call experience was great.

5 years ago Edited January 10, 2024

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Mike Raleigh, NC

Responsive and fixed immediately. Came out once to see the issue , ordered parts the next day , delivered that week where the tech came out promptly to complete problem .

5 years ago

Reply from American Home Shield

Hi Mike,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 4th, 2021

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Verified Customer

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Ellen Copperopolis, CA

The only reason I didn't rate them a 5 is because if waiting times and disconnects on the phone with customer service. But the service we received was 5. Always took care of our problems

5 years ago

Reply from American Home Shield

Hi Ellen,
I hate to hear about your most recent AHS experience to have speak with a customer service representative.

Feb. 9th, 2021

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Belinda katz Tuolumne, CA

We have been without heat since November 19, 2020. We have called them everyday for the past 70 days to try to get this resolved. A different person answers the phone and we get a different answer every time. They will not let us talk to a supervisor and say they will escalate the situation. The contractor only came out twice and didn't fix the issue, they were supposed to come back with new parts and never did. We have also tried to contact the contractor with no luck. The warranty company sent a new contractor out, but they couldn't fix it either. I would not recommend this company for your warranty service.

5 years ago

Reply from American Home Shield

Good afternoon Belinda,
We hate to hear about your most recent service experience with American Home Shield to have the furnace repaired. I would be glad to speak with you to assist with a resolution.

Feb. 5th, 2021

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Verified Customer

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Anonymous West Palm Beach, FL

Home office 5 stars . Individual sub-contracted men 5 stars. The local companies referrals are a disgrace. 1 star. Pouring water from a ceiling would be addressed sometime next week. Guess what, they never showed up for the appointment. I did not realize that AHS does not respond to emergencies. My oversight.

5 years ago

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Verified Customer

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Vasquez, Rev. Sylvia San Antonio, TX

They have responded well when I needed them. One concern I have is that the number of companies that are available to me are limited. But the ones they have provided have been satisfactory.

5 years ago

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Verified Customer

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Mahmoud Oak Creek, WI

Great coverage! The service is quick and high quality. In some cases I received a completely new unit replacement. Well worth the monthly cost for a true piece of mind.

5 years ago

Reply from American Home Shield

Hi Mahmoud,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Rose Jones Chesapeake, VA

Dependable, affordable, trustworthy service each time I have needed them. As a single woman this is answered prayer when something breaks down in my home.

5 years ago

Reply from American Home Shield

Hi Rose,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Carolyn B. Bakersfield, CA

Prompt response & professionalism. Repair person wore mask upon entry/during assessment of problem. Will return to replace necessary part(s)when available.

5 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Michael McAfee Troutdale, OR

You fix our stuff or replace it. The fee to come out for service is high but you would spend that anyway to get a technician out from somewhere else.

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 5th, 2021

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Verified Customer

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Dimitri and Carol Dandolos Wilmington, DE

We have used AHS for many years with mostly satisfactory services. This past year, the company has made visible improvements to its product and services.

5 years ago

Reply from American Home Shield

Hi Dimitri and Carol,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield and the service we provide!

Feb. 4th, 2021

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Michelle Talent Roseville, CA

I called and they referred me to a vendor. the vendor couldnt get to me for over 2 weeks. I called AHS back immediately and they scheduled a vendor to come out within 48 hrs

5 years ago

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Kay and Ed Coffeen Pasadena, CA

we have had AHS for 2 homes for over 30 years. they are always courteous and professional. the only problem we ever had was a plumber using an inferior

5 years ago

Reply from American Home Shield

Hi Kay and Ed,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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PJ Desert Hot Springs, CA

All you have to do is go on line make and appointment for what you need and they come right out within 1-2 days and if it can't be fixed it is replaced for $100.00!

5 years ago

Reply from American Home Shield

Hi Pj, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Kyle Visalia, CA

Just moved into a new house. AHS has made sure we are covered on everything we need and they offered a re-keying service that was a reasonable and hassle free.

5 years ago

Reply from American Home Shield

Hi Kyle, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Brad Niems Wentzville, MO

You can almost never speak with an American and when you ask they just say they can't and disconnect you. When a supervisor is supposed to return your call, it almost never happens. They look for every excuse to not honor a claim instead of doing what the spirit of the agreement is. There are more reasons as well. I would prefer another option but they have the market. They have been of value for me for my issues but the frustration is almost not worth it.

5 years ago

Reply from American Home Shield

Hi Brad,
I would be glad to speak with you and get the issues resolved.

Jan. 29th, 2021

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Verified Customer

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Mr. Sink Dayton, OH

My experience was excellent. I had the repair company call the same day and made arrangements to look at my issue. Fortunately they were able to come the next day.

5 years ago

Reply from American Home Shield

Hi Mr. Sink,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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Jacqueline Adkins-Thomas Silver Spring, MD

They responded promptly to my request for service, and technician who came to m home was courteous and resourceful. I learned a lot about my refrigerator.

5 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Victor Fresno, CA

Easy to use web site and the contractor contacted me the next day to schedule a repair visit, when he did the repair he was fast, clean and courteous.

5 years ago

Reply from American Home Shield

Hi Victor,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Verified Customer

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Kevin Bater Gainesville, GA

I have used them on several homes I have purchased and have had many claims over the years. AHS has always resolved every issue I have had to my satisfaction.

5 years ago

Reply from American Home Shield

Good morning Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Daniel W Houston, TX

They have followed through on some repairs, but have dropped the ball or made it difficult on others. The quality of contractors they assign is mixed. I have had a great experience a few times and a bad experience other times.

5 years ago

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Verified Customer

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Austin Anderson Yakima, WA

I was hesitant at first, however I have had nothing but great customer service. When you call it's been quick and easy information to understand. Recommend to all!

5 years ago

Reply from American Home Shield

Hi Austin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Shawn G. Atlanta, GA

Everyone I speak to is friendly and helpful. The website is difficult to navigate if you have a question. You can't discuss your prbolem without first paying your fee for a servce provider to come to your house.

5 years ago

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Verified Customer

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Elaine Rankin Canyon Country, CA

I had an issue with my kitchen plumbing. I had a blockage in my sink and a leak. The first technician that arrived was kind and professional. He fixed the blocked line but said he could not find a leak. I thought maybe the blockage was causing the leak. I found out we still have a slow leak. The second technician who came out was very rude. There were 2 of them. My son was home. He said we need a new sink and left. I called Bear plumbing and the technician is denying he said we need a new sink. I called your company twice to resolve this issue. A supervisor was supposed to return my call. I have not heard back. I still have a slow leak under my kitchen sink.

5 years ago

Reply from American Home Shield

Hi Elaine,
Your feedback is more than appreciated and I owuld be glad to speak with you about your most recent American Home Shield experience.

Jan. 21st, 2021

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Verified Customer

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Aimee Gardena, CA

Great service idea to help make the move into a new home an easy and less worrisome task. It feels good to know that most things are covered with only a $75 service charge.

5 years ago

Reply from American Home Shield

Hi Aimee,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Randell Glenn Nolanville, TX

Because of the amount of money you pay each month and nothing happen to your home say over a year and when you finally do a claim like a certain item on my pool and they say its not in the contract to be covered that sucks. Ig it wasn't for my wife I would move to another home protection company.

5 years ago

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Kelly Goff Atlanta, TX

I have been without water for 21 hours now and still have not heard from them who will be coming to fix my well! I called and the man I spoke with was very incompetent. I asked to speak to the supervisor 6 times. He said no one was available

5 years ago

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Verified Customer

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Brandon Middlebury, IN

They normally are pretty quick and I feel the customer service people care about me, my house and my current situation. I sometimes have difficulty getting an answer from them over weekends!

5 years ago

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