American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Evans Richmond, VA

Reliable with local repairmen, prompt attention to the reported problem, and usually a quick repair unless parts are unavailable for a while due to the Covid situation.

4 years ago

Reply from American Home Shield

Hi Evans,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Iris kramer Beaumont, TX

Because there are some tricks that you don’t do like for example my ceiling fan. No more of the same kind so they replace it with different model and they won’t put it up cause they said motor is the problem but they model is obsolete.

4 years ago

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Verified Customer

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Dr. Christina S Spring Branch, TX

First experience took forever to actually speak with representatives. I then spoke with rep today to renew and change my policy. I was informed that the better policy was only for "new" customers. Wow! That REALLY shows how your company feels about repeat business and customers.

4 years ago

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Verified Customer

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Will Vicksburg, MS

American Home Shield provides fast, convenient, and reliable services for an affordable price. It puts my mind at ease knowing they are there for me when I need them.

4 years ago

Reply from American Home Shield

Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2021

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Verified Customer

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Vivian Johnson Atlanta, GA

Because of the service provided and rendered to me as a customer. Politeness, Professional, Honest, Excellent Work Ethics, Customer Friendly, And Most of all Respectful.

4 years ago

Reply from American Home Shield

Hi Vivian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

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Verified Customer

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Jerry Van Schaick Wilmington, NC

They fulfill their promises completely - no ducking their commitments. I've had three separate issues, and they were all handled professionally and without question.

4 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Mary Arredondo Augusta, KS

Super easy to work with. I appreciate that they are replacing our dishwasher that is just as old as our house (35 years old). They’re super easy to work with.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience and the dishwasher repairs. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2021

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Verified Customer

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Steven Comstock, Sr. Bakersfield, CA

They respond quickly to requests, and if they have to deny a claim there is an explanation to come with the response. I feel that they are a fair minded company.

4 years ago

Reply from American Home Shield

Hi Steven,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Jacob Milligan San Diego, CA

When I tried to actually use my warranty for a covered plumbing issue, American Home shield sent two different incompetent plumbers who couldn’t fix the problem. After that, they said they would give me authorization to hire my own plumber and they would reimburse me. But I was never sent the formal authorization, and the claim representative I had been working with stopped returning my emails and my calls despite multiple follow ups. My claim was eventually marked as completed even though the problem was never fixed and I was never given their authorization to hire my own plumber. Customer service also never got back to me to resolve the issue. It’s pretty hard to come to any conclusion other than this warranty is a scam. I had to just give up and hire my own plumber and pay out of pocket.

4 years ago

Reply from American Home Shield

Hi Jacob,
Thank you for bringing the reimbursement offer to our attention. I would be glad to speak with you to reach a resolution.

May. 13th, 2021

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Verified Customer

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Jennie Fairview, PA

Always responsive and helpful. Have had this company for over 10 years and had to use them for heating, cooling, and appliance repairs. Their subcontractors are great!

4 years ago

Reply from American Home Shield

Hi Jennie,
Thankyou for your feedback and we hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Rachael Phillips Houston, TX

The last few times we have had to use AHS, we have had issues. Our freezer was supposed to be fixed, but ended up being denied and not one reached out to let us know. We recently had to have our hot water heater fixed and it took 4 times SAP, the company AHS chose to partner with, to get the new hot water heater installed. When I call AHS to get info because SAP was non-responsive no one at AHS seems to know what is going on. I asked for AHS manager to call me and NO ONE ever called.

4 years ago

Reply from American Home Shield

Hi Rachael,
Thank you for bringing the water heater service request to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

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Verified Customer

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Ro Chandler, AZ

The coverage is great and so far all the orders we’ve put in were handled in a timely manner by professional people. Unfortunately American Home Shield has a horrible customer service team. I’ve had to call a handful of times and each time have dealt with someone rude/ unprofessional. I dread calling.

4 years ago

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Verified Customer

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TAB Miami, FL

My most recent monthly payment was increased by $9 and I haven't seen anyone else's payment increased that month. I am a single mother with kids and the decision to have this plan to help me with appliances etc. while I cannot do the job. Over the years my payment went up from $50.

4 years ago

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Verified Customer

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DeKeila Granville Desoto, TX

After 2 months of trying to get someone to figure our what was causing our ceiling to leak, and us having to pay someone to cut into the ceiling, they quoted us $980 because the toilet was loosen by excessive force even though the plumber they contracted said it was normal wear and tear. After an additional 2 weeks and hours, no exaggeration, on the phone on hold, they said it wasn't covered and we would be held responsible for fixing the toilet and replacing the whole in our ceiling. I was 6 months pregnant and this was at the beginning of the pandemic so saying we were highly upset doesn't fully convey what we felt at the time.

4 years ago

Reply from American Home Shield

Hi DeKeila,
I hate to hear about your most recent AHS experience to have the ceiling leak repaired. I would be glad to speak with you to get the issues resolved.

May. 14th, 2021

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Verified Customer

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Derek Gans Cushing, TX

The service when you need a repair is the best. I give them three stars because when we moved to a new home, my old account was not closed, and when I called to ask them to close it, they did not. They told me that they would call me and did not.

4 years ago

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Verified Customer

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John S Cincinnati, OH

My experience has been good. Ever time I call the job gets done and they save me a lot of money. My last issue was my heater went out and fast response--heating and cooling came out the same day--and I was impressed.

4 years ago

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Verified Customer

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Tina Bialek Pittsburgh, PA

Excellent customer service. The customer service representative was patient and helpful and handled my situation with humor and grace. I could not recommend her enough.

4 years ago

Reply from American Home Shield

Hi Tina,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

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Verified Customer

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Kathy Taylor Columbus, OH

We have been customers for many years. When we have had to use them they have always been very professional and have taken care of our issues in a very timely manner.

4 years ago

Reply from American Home Shield

Hi Kathy,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Frank Jambrosic Shawnee Mission, KS

Excellent fast service and easy to use. American Home Shield always sends the same company to fix my heating and cooling system. They know the history of my unit.

4 years ago

Reply from American Home Shield

Hi Frank,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

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Verified Customer

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Lance Hanover Park, IL

The problem took a few visits to diagnose and repair correctly and AHS stood with us the whole time and made sure the job was done correctly with no extra charge to us.

4 years ago Edited January 10, 2024

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Verified Customer

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Alan Larrabee Las Vegas, NV

I believe that it is well worth the money I pay for their services as well as the companies that they use, to date I have not regretted any of my choices.

4 years ago

Reply from American Home Shield

Hi Alan,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

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Verified Customer

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Victoria Port Saint Lucie, FL

Our air conditioning started making a loud noise and a Technician was sent out promptly and the issue was fixed! We paid our 100$ fee and saved money on the repair

4 years ago

Reply from American Home Shield

Hi Victoria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Elizabeth Vogel San Diego, CA

Poor response time, partial fixes. I have waited one month to get a water heater fixed, no response from Veritable Plumbing. Called also to have a clothes washer fixed as it was making noise and dripping. The tech said he could fix the leak but not the issue with the noise. He said machine was not right but working. Call back when it stops working. The rekey was fine, just had to wait several days.

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for bringing the leak issues to our attention. I would be glad to speak with you about your plumbing repairs.

Apr. 26th, 2021

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Verified Customer

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B Katy, TX

I get quality service from contractors and I've only paid out of pocket once to have my AC coil replaced. Except for the ordinary service fee, that's it!

4 years ago

Reply from American Home Shield

Hi B,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 24th, 2021

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Verified Customer

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Lisa Beaumont, TX

After making a request it still takes 1-2 days for the contractor to call you for the appointment. Plus, they removed the drop down menu on the website that listed contractors that you could select from.

4 years ago

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Verified Customer

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Brent Orange Park, FL

I submitted a repair request on my oven ay my rental property. First technician couldn't diagnose. Second technician was rude to property management staff using profanity so he was cancelled. Took AHS 13 days to schedule the third despite me getting on a live chat and phoning them wasting three hours of my time on hold. He didn't show for his scheduled slot and said he couldn't get there until 8:30PM so the tenants cancelled the appointment. I had to replace the unit because it had been three weeks and I was in violation of the state landlord tenant law and needed a quick solution. AHS refused to reimburse me for at least the repair estimate because I didn't obtain prior approval for a third party technician despite them violating the contract for timely scheduling.

4 years ago

Reply from American Home Shield

Hi Brent,
I hate to hear about your most recent AHS experience to have the oven repaired. I would be glad to speak with you to reach a possible resolution.

Apr. 28th, 2021

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Verified Customer

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Ronald Monk Boyer Las Vegas, NV

No more customer service. Always talking to a virtual asst in the Phillipines. I have 9 warranties on the homes I own and your vendors that you hire are thiefs. 90% of the time the $75 sc. is not enough. Always want more money and give ridiculous estimates to repair. I'm also a realtor with ERA Brokers Consolidated in Las Vegas and have been selling warranties for AHS to my clients for over 25 yrs. AHS is now under umbrella of Frontdoor. All warranty Companys suck in my Unprofessional opinion!

4 years ago

Reply from American Home Shield

Hi Ronald,
Thank you for bringing the customer service issues to our attention. I would be glad to speak with you in regards to the warranty and repair estimates.

Apr. 28th, 2021

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Verified Customer

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Nicola Thomas Sicklerville, NJ

I've been a customer for a very long time. They canceled my account by mistake. APLOGISED AND CHAEGED ME MORE TO REOOEN IT . I GAVE 3 PROPERTIED ANS NO DISCOUNT. The wait time has gotten a bit better. Use to be on hold for almost 2 hrs at times

4 years ago

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Verified Customer

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Filip Marek Borger, TX

Very fast service when we needed them, when we had problems with our water heater they responded quickly and had a company out within 2 days to fix it.

4 years ago

Reply from American Home Shield

Hi Filip,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

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Verified Customer

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Chris Crossland Muskogee, OK

AHS has always provided skilled technicians in whatever trade was needed to resolve my problems. I have never had a complaint concerning the way AHS handled my claims.

4 years ago

Reply from American Home Shield

Good afternoon Chris,
We appreciate your feedback and will continue to provide you with skilled technicians to complete your home repairs.

Apr. 22nd, 2021

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Verified Customer

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Matty Quincy, FL

Had a situation where they didn’t contact the contractor about my smoke detectors and it had been well over 30 days because they didn’t have any on the truck at the time but they never came back and I wasn’t able to get any of my money back from them coming to my house.

4 years ago

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Verified Customer

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John Olesen Spring, TX

The generally provide good service contractors, but skimp on replacement parts. They seem to supply "builder grade" replacements for an original higher end failed component. .

4 years ago

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Verified Customer

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Emily Milwaukee, WI

More recently, AHS has been much better in terms of response time. I am always relieved I have the service available as surprise expenses would not fit into my budget. Generally, with one exception, the contractors hired to do the work are great and their appliance replacement options are decent quality.

4 years ago

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Verified Customer

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Jenn Salisbury, MD

The contractor messed up my water heater looking for the valve to shut the water off which was NOT even the reason I called!!! And they believe him when he said he didn’t😑 They told me in order to get it fixed or looked @ I would have to pay them $75! When it was NOTHING wrong with it before the plumber got there!! So now it’s under “investigation” I will update in 10 days that’s how long the investigation takes until then I’m mopping my floor from water!

4 years ago

Reply from American Home Shield

Hi Jenn,
I hate to hear about your most recent AHS experience to have the water heater repaired. I would be glad to speak with you about the delay.

Apr. 8th, 2021

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Verified Customer

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Kim Kempton San Mateo, CA

They replaced my water heater with an inferior product. Now they won't communicate with me or rectify the situation. Only offshore call centers handling calls, so frustrating!! We can't even wash a dish and take shower without running completely out of hot water. I'm so disappointed. Plus their vendor/installer took me for an additional $660. They have been out here three times to fix my refrigerator and not it is doing the same thing again. Had to pay another $100 to get them to come out for the 4th time!!! Please contact me if you want the whole story on the water heater, it was as SHADY AS IT GETS!

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Jolanda Plymouth, NC

The service is great. Like the ease of scheduling and the convenience of having vetted professionals that I trust based on the American Home Shield brand name.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 8th, 2021

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Verified Customer

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Suzzane Ann Paguia-Patigas San Jose, CA

They did well on my other claims and they failed on the two claims I had with them. Poor customer service. No prompt response to my concerns. It stopped on their customer service which doesnt do anything other apologize. No resolution on my two other claims.

4 years ago

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Verified Customer

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Connie Barton Palmetto, FL

Our washer stopped working and the part was no longer available. They gave us a choice of replacing the washer or sending us a check so we could select one of our own.

4 years ago

Reply from American Home Shield

Hi Connie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 13th, 2021

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Verified Customer

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Bercha Gatesville, TX

I did not like the fact that on an ac repair that required freon replacement they only paid a very small portion 10 dollars a pound it ended up costing over 500 dollars out of pocket

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 13th, 2021

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Verified Customer

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Danny San Antonio, TX

I guess i should have red AHS fine print ...I had to pay over 1000 dollars because AC company you guys sent told me i need some new parts that according to their technician said i already had so that company gave me two different stories ..tech located in san antonio was very knowledgeble ...but the corporate person i spoke to was very rude he asked me questions that he knew i wouldnt know about AC and i answered and he said i was wrong ...of course i was wrong i am a radio person not AC person..very rude CHUCK was very rude ..I wish you and all home warranties would choose respectable companys that i see on the Teli instead you guys send companys that i have never heard of ....

4 years ago

Reply from American Home Shield

Hi Danny,
Thank you for bringing the noncovered cost to have the air conditioner repairs completed to American Home Shield's attention. I would be glad to speak with you.

Apr. 14th, 2021

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Verified Customer

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Tina Arlington, TX

So far, so good! It's there when you need it.

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Lowell Farkas New Haven, CT

Honored contact so far with a range, microwave, dishwasher, refrigerator, sink disposal, 2 toilets replaced, several faucets, garage opener, thermostat so far😊

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Apr. 2nd, 2021

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Verified Customer

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C Muhammad Lanham, MD

Customer service is excellent. Never had a problem with response time. Companys that they employ to service their clients are professional and reliable.

4 years ago

Reply from American Home Shield

Hi C Muhammad,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Dave London, KY

The most expensive system you will replace is the HVAC. AHS will replace the unit with an exact model but you will be charged for modifications to install it. This cost could be upward of 2000 dollars. Also it takes a long time to get a service call complete.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Elizabeth McCorkle Eugene, OR

1. Misleading: Was told at sign up that I could choose my contractors (not true at all). 2. Poor customer service: Have contacted customer service three times with promise by rep that there would be a call back. Never happened even when one rep gave me a specific time that I would receive a callback. 3. Terrible contracted service providers. Heat company came out and told me that the problem was due to poor maintenance and that AHS would not cover the issue so I would have to pay them myself (not true per AHS contract). They did not fix the problem. I paid an independent service provider to evaluate the issue (rotted heat exchanger). When asked the AHS provider admitted they had never checked the heat exchanger at either of its visits 4. Money waster - I paid $75 for the fraudulent service provider to come out. I paid $125 for an independent assessment. Now AHS is insisting on YET ANOTHER contractor come out to provide an opinion. I have had to take 4 days off of work for these shenanigans. I will have to take another day off for this new contractor (who has not called me to schedule despite being assigned to the project 48 hours ago. Oh, and when you call his number goes straight to voicemail which is full so I can't call then myself). The actual amount of dollars and time I have expended already is ridiculous and the problem is still unfixed. DO NOT USE THIS COMPANY

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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John Hutchison Wasilla, AK

While it required several weeks to get the replacement appliance, the representative did an excellent job and in the end we received an equivalent appliance

4 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2021

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Verified Customer

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Mike Houston, TX

Recently filed our first claim for an appliance repair. The website was easy to use to file and begin the process. Repair was quick and no hassle with the vendor.

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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Serita Saint Charles, MO

I had a faucet leak. Plumber said it was because, I did not have a Pressure regulator valve on my pipe. It was not on my pipe when I bought my house. But, my warranty covers this. My warranty did not pay to fix the problem because the pressure regulator was not already installed. I did not agree with this. I paid to fix the problem. Not happy about this.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Gloria Alridge Laurel, MS

Quick response to claims filed. I had a leaking hot water heater so I filled a claim. My claim was assigned to a local business and my problem was corrected.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

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Verified Customer

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Darla Blystone Cabot, PA

Had to use my home warranty and it was very easy and was exactly what I was hoping it would be. You never know how good something is until you need to use it.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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