American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Maisha Atlanta, GA

Service has been propped reimbursement was extremely timely and the technicians that have come out I've been very professional and knowledgeable and their trade.

4 years ago

Reply from American Home Shield

Hi Maisha,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Ruby Jones Birmingham, AL

My service for plumbing work left me no satisfied. The job was incomplete and the options are not at my best interest at this time. I'm unable to purchase the suggestion for the kitchen faucets and the bathroom shower is still leaking.

4 years ago

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Verified Customer

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Shari Dzalak Saint Charles, MO

In most instances I have very little difficulty getting my issues fixed. There was a time where I had to fight and I almost left but customer service has improved greatly over the last couple of years.

4 years ago

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Verified Customer

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Ellen Rayner Baton Rouge, LA

I have been a member of AHS for close to 30 years and have seen a decrease in quality over the years. I'd say for the past 10 years the disorganization was basically dreadful with the company having to use contractors from way far out of town and always late some never showing at all

4 years ago

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Verified Customer

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Ranjit Charles Delaware, OH

Good vendor follow up. Vendor was open to work with AHS. In the past I have seen vendors shy away from as they were not reimbursed on time or there were payment issues.

4 years ago

Reply from American Home Shield

Hi Ranjit,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Pedro Hernandez Roanoke, TX

The reason I did not give it a 5 star review is because of the long wait required to get an AC compressor approved and replaced. It takes approximately 2 weeks! In 90 and above summer days, 2 weeks to get your AC working again is cruel and unusual punishment.

4 years ago

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Verified Customer

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Tempest Hyman Norfolk, VA

My washing machine and stove went out at the same time. They were able to fix the washing machine but not the stove. They gave me a brand new stove and I love it.

4 years ago

Reply from American Home Shield

Hi Tempest. Thank you for the positive feed back. We are very happy the service for your appliances went so well. We strive to provide dependable coverage our members can trust. We look forward to providing you with great service for your next repair need as well.

Jul. 7th, 2021

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Verified Customer

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Bryce Seattle, WA

I appreciate that they are often responsive and empathetic to our issues, but getting things covered by them can be an absolute nightmare, requiring me to spend hours on hours on the phone with them. Recently, their hold times have increased significantly, making it even more painful

4 years ago

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Verified Customer

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Cecil Middleton Killeen, TX

Because of their agents who work in customer service not always willing to listen to questions you're trying to ask. Leaving you on hold for too long, switching you to Spanish speaking computer line, if you ask them to say their name again. Or just hanging up on you; I'm not quite sure what that was over?

4 years ago

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Verified Customer

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Walter Wehlauch Jacksonville, FL

A/C problem, the one that they put to work couldn't come for 5 days having 90+ temp and over 80% Humidity. When I called if they could get someone sooner the lady at AHS said it was the only one and hung up on me. A 2nd person when I called got one out with hours after I threatened to drop AHS.

4 years ago

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Verified Customer

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Tim Glennon Shreveport, LA

They have saved me a tremendous amount of money over the past 22 years, however, when compared to the yearly cost of the contract along with the ever increasing service fee I'm not really sure if they've saved me any money at all.

4 years ago

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Verified Customer

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Susan Hallam Austin, TX

Good response time but have needed several repeat service calls for the same problem twice. Also, please find some customer representatives who speak clear English. I can't understand them half the time.

4 years ago

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Verified Customer

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Sharon Conable Spring Branch, TX

Home repairs never occur when you are expecting them and have budgeted for them. American Home Shield lets me be worry free knowing that if I have any issues...they will handle them for me.

4 years ago

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Verified Customer

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Ravi Shankar Pattamatta Hackettstown, NJ

The service was very good. I am surprised that I immediately got an increase in the rate. The problem was a capacitor replacement which is a $30 item. Annual rate icnrease was $250 in addition to the $133 fee I paid for this service

4 years ago

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Verified Customer

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Michelle Kieu Nguyen Round Rock, TX

I put in the request on a sunday and they had a team come out as soon as tuesday. With the way that the field is right now, I'm glad we didn't have to wait.

4 years ago

Reply from American Home Shield

Hi Michelle. We are so excited to hear about how prompt your repair needs were addressed. We are here to take the hassle out of home repairs. We thank you for trusting AHS to do that for you.

Jun. 30th, 2021

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Verified Customer

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Mdtwnmk Elk Grove, CA

I had one very prolonged, terrible experience with one of their vendors. (HVAC B issue) other than that I've felt their service has been pretty seamless. I do wish it was easier to contact them by phone when necessary.

4 years ago

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Verified Customer

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Krista Rauch Inverness, FL

We've had the coverage for 8 yrs and never had an issue except for a dryer replacement. Took several months. HOURS on hold. No matter what # you call it goes to the same place and hours on hold.

4 years ago

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Verified Customer

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Kimberly Rowlett, TX

I place my service call online and I received a response back fast. The contractor quickly diagnosed the problem and applied a fix. I couldn't be happier.

4 years ago

Reply from American Home Shield

Hi Kimberly,
Thank you for providing your feedback to AHS about your most recent experience.

Jul. 2nd, 2021

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Verified Customer

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Kathyr Charlottesville, VA

Paid to have a plumbing issue resolved and it resulted in poor workmanship and I had to call someone else to fix his mistake and didn't go through AHS for this mistake . A big waste of money and my time away from my job. Very unhappy and now $200 poorer due to this mistake. The cost extra cost of this repair and that doesn't include my time from my job without pay!

4 years ago

Reply from American Home Shield

Hi Kathyr,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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Joycelyn L Alexander Denver, CO

Very Disappointed. I have a rental property covered by AHS. I put in a work order almost a month ago for spigot repair. The plumber recommended the Hose Bib be replaced because it had frozen and broke. AHS declined the repair!! Yet it's covered in my contract!! On my account page the job shows as completed. I was never notified that it was denied. I've spent several days trying to get through to customer service and even through I've been called back they are still looking into it as of yet no answers. I am a Realtor so I will not be recommending AHS to customers or other Agents. I will also be looking for a better company that has customer service in the USA, has customer service that you can reach right away, who stands by their contract and communicates effectively with their customers.

4 years ago

Reply from American Home Shield

Hi Joycelyn,
I hate to hear about your most recent service experience to have the spigot repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Joyce Benson Missouri City, TX

I made the request for service on my Dishwasher. Very prompt feedback. Appointments was scheduled. Service guy called to say he was on his way. Very Professional

4 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Jennifer Bonner Richmond, VA

I contacted Home Shield because I was having a problem with my Central Air not working. Efficient Air Systems were sent to my home and fixed the problem.

4 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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David Martin Leesburg, VA

Prompt service. Quality of service provided has been excellent.

4 years ago

Reply from American Home Shield

Hi David,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Edwina Pinto Jacksonville, FL

I have to wait a long time to get to anyone and I think I pay too much since Farm Choice is offering us such a great deal. My friend moved from AHS to Farm Choice 3 months ago and are very happy. I am going to check for 3 more months to make sure they are good.

4 years ago

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Verified Customer

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Jacqueline Bagby Hampton, GA

Based on the service requests I have submitted, I am not getting the services I have paid for, and I no longer require your services. I am extremely disappointed in the responses and services that I have received from AHS. The only claims I have filed in the last three years have all been related to my A/C unit. I took AHS to be a good faith company based on the recommendations and reviews I read. However, based on my personal experience, I have not received the services aligned with my service contract, and your representative denied my request to elevate my concerns within your organization.

4 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for bringing the issues that have been experienced to our attention. I would be glad to speak with you about the HVAC issues to reach a possible resolution.

Jul. 2nd, 2021

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Verified Customer

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Hannah Hart Boulder Creek, CA

I have found American Home Shield to be very helpful as a new homeowner. I have used it for a broken heater, dishwasher, and refrigerator. The only issue is that some contractors are better than others.

4 years ago

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Verified Customer

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Elizabeth Q Gailey Pinehurst, NC

It is practically impossible to speak with anyone in purchasing or authorizations. I have been on hold for a total of 5 hours waiting to speak with someone regarding my downstairs AC unit and the evaporator coil. The most recent call, after waiting 70+minutes to speak with someone, after confirming my phone number and address, we were disconnected. Did the person I was speaking with call me back you may ask, the obvious answer is no. I can't describe in words how frustrated and unhappy I am with AHS. We have used this service for years and very rarely do we need service. We have been pleased with them in the past but I can promise you that we will think long and hard before renewing this contract. Absolutely terrible!

4 years ago

Reply from American Home Shield

Hi Elizabeth,
I am sorry to hear about your American Home Shield experience to have the air conditioner issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Angela Jacksonville, NC

Service call fees should be credited to the cost of service. We already pay monthly membership fees, then a service fee, and some years we don't even use the service so all of that sounds extreme

4 years ago

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Verified Customer

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Belinda Allwang Stevensville, MD

We have the home warranty on this new home and we have had to use them several times already and they have been great and was able to get the items fixed.

4 years ago

Reply from American Home Shield

Hi Belinda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Bruce Larsen Tucson, AZ

I have had 2 experiences with AHS: The 1st which was to repair a sink and shower was a 5; the 2ns which was to repair an ice maker (it still does not work), and repair a washer and dryer (which also do not work to our satisfaction) I rate as a 2.

4 years ago

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Verified Customer

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Bryan J Percle Houston, TX

We had a provider that came out for a AC tune up. Two months later, we had an AC problem and had to pay another fee. I'm a bit frustrated by that as I feel it was something they should have caught.

4 years ago

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Verified Customer

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Darian Richardson Lawrenceville, GA

Worked so far on getting necessary repairs at a overly cost effective manor. Reassurance know that if anything breaks or is damaged, "my home warranty will cover".

4 years ago

Reply from American Home Shield

Hi Darian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Hazel Ann Andrews North Wales, PA

Up until my refrigerator went on the need be. I was really telling friends to sign up with you. At this pooint I am very upset. It will be a year soon and you people have not done any thing about the refrigerator expect tell me to see if I can find on then you wilkl gived me a credit card for less than the refirgerator costs. I am not a hapy camper.

4 years ago

Reply from American Home Shield

Hello Hazel. We appreciate you letting us know your concerns with getting the issue with your refrigerator resolved. I would be happy to speak with you further to assist with a resolution.

Jun. 29th, 2021

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Verified Customer

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Carolyn

Handled a minor repair well. Contractor was good.

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Carolyn,
Thank you for bringing the AC service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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Verified Customer

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John Hughes Bear, DE

They are very good for the most part. One issue that I have had a few times are when AHS assigns a contractor who I know doesn't service certain types of appliances but they send them anyway.

4 years ago

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Verified Customer

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Sharice Massey for Sam Haynes Eugene, OR

We had a service done which was unable to be completed. A replacement is due however have not received replacement information in order to do so. I have called to get this taken care of and have not received an email as of yet.

4 years ago

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Verified Customer

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Michael Fischer Manchester, MD

Responsive to repair needs. Don't like that they take my co-pay prior to the service being performed. Also had an issue where the service was never performed, but they refused a refund because a tech came to the house.

4 years ago

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Verified Customer

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GK Tampa, FL

my water heater stopped working, had tough time in getting it fixed, even after 3 days of reporting. contractor said he is submitting an order to replace it, but AHS put it on review for 2 days and after several calls (tough to talk to someone, had to wait long or opt for call back), they went on saying they don't have an estimate as to when it will be replaced, one agent even saying it can take up to 21 days. Asked repeatedly to give me a rough estimate as to when it will be fixed, but no estimate and i cannot wait indefinitely with hot water being much needed daily. I had to cancel the service request and warranty, and they are even asking me to pay for the visit when they did not fix it and I am ending up with much more expenses to replace on my own even though I was under warranty.

4 years ago

Reply from American Home Shield

Hi GK. Thank you for taking time to let us know about your experience with your AHS repair not being completed. I'm sure it was upsetting not to get the answers you needed. I would be happy to speak with you regarding this matter.

Jun. 22nd, 2021

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Verified Customer

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Kim clothier Lititz, PA

1st rekey appointment was canceled with no phone call or explanation. I called. Spoke to a very nice girl who reissued wirk order for renewing new homes and a,l was taken care of within a day

4 years ago

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Verified Customer

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Annoyed and burning up Lake Dallas, TX

They sent a company who did not do a thorough job. I have to now pay out of pocket to get it done properly and when I called I am told they have to see what the same company that screwed me over recommends so they can see if it's under contract. No active listening abilities to understand the sense of urgency. I don't understand how a subcontractor screws up and told they have to see what my contract covers. No escalation process. Lack of concern. Just make the customer jump thru hoops. Now I'm out 240$ because the Freon that was put in leaked out a week later. I highly doubt AHS is going to pay for the second round.

4 years ago

Reply from American Home Shield

Hello. Thank you for explaining the issue you are having regarding your air conditioning. I am very sorry to hear that we have not met your expectations regarding this matter. I would be happy to speak with you to try and come to a resolution.

Jun. 23rd, 2021

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Verified Customer

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Jana Hitchcock Argyle, TX

Great service and value. The ease of submitting a request for service is wonderful. We've always had quick response and never had a bad provider show up.

4 years ago

Reply from American Home Shield

Hi Jana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Susie Dickens Scotland Neck, NC

I rate them that way because the assigned worker is very professional. He comes in, checks the problem, in my case the heat/air conditioning system, and answers questions.

4 years ago

Reply from American Home Shield

Hi Susie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Timothy Reynolds Round Rock, TX

There was a month wait period before the coverage begins, and this seemed to effect the payment options until the month had expired. This was separate from the service provided.

4 years ago

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Verified Customer

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Anthony Barone Pompano Beach, FL

They were very responsive and the workers who came were great. The only problem was, it took 3 days to get an appointment to fix my refrigerator that has stopped working. I thought that was a bit too long.

4 years ago

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Verified Customer

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Jennifer Sickinger Springfield, MO

I am seriously considering cancelling my policy. I had a service call for a washing maching last October that took nearly three months to resolve because of errors and poor customer service. I spent $40 weekly for that three months to use a laundromat. I lost several hours of work to meet contractors or deliveries, some that didn't show. I spent hours on hold with ASH customer service – two calls had two hour hold times!! Every time I'd call in I would have to start with someone new. I was given incorrect direction repeatedly about if I should purchase the replacement machine out of pocket and then get reimbursed or if ASH would order the replacement for me. I still have an open service ticket with my oven but I'm unable to resolve it because the budget I was given isn't enough for the odd size oven I need. I'm also told I'll need to purchase out of pocket and then ASH will reimburse me – why when you offer discounted appliances to customers? I had an issue last week (washer waste line overflowing which was obviously a clogged pipe closer to the sewer lines by the amount of time it took to back up). I didn't hear from the contractor for three days after placing the service request so I called him. He told me he had 30 people ahead of my ticket and ASH was sending him way too many clients, less than professional phone call. Thankfully he worked me in an hour later. He snaked the waste line in my kitchen and laundry room and told me he couldn't fix the problem. He said I'd need all new 2" pipes to fix the problem because my washer used a high volume of water (it doesn't, I specifically chose it because it's ecofriendly and I've been using the washer fine for the last 6 months) He said I'd need to contact another plumber because he doesn't do that kind of work. That evening after the ASH contractor left I realized there was water dripping under my sink from an electrical box next to the waste line. When the contractor snaked the kitchen pipes, he damaged the waste line and it was pouring water into the electrical outlet behind the wall. Considering it was now an emergency situation and at the direction of the ASH contractor, I paid out of pocket to have a professional plumber come out. He repaired the broken kitchen pipe and used a roto-rooter long enough to actually fix the problem. He had a good laugh when I asked about replacing my pipes because he's never had to do this in all his years as a plumber. Barely an hour later and my issue was resolved. Two days off of work for the appointments, $75 pd to ASH and $112 to the real plumber. Time spent on the phone trying to resolve the issue. Between my monthly $65 and the $75 service ticket, it would have been cheaper and MUCH easier to just call the real plumber initially. I'm not sure it's worth it to continue the subscription. I might as well put the monthly $65 in a savings account instead.

4 years ago

Reply from American Home Shield

Good morning Jennifer,
We would like to thank you for bringing the leak service request to our attention. We would be glad to speak with you in an effort to assist with a resolution to the ongoing plumbing issues.

Jun. 23rd, 2021

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Verified Customer

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Gwendolyn Tyler Virginia Beach, VA

Excellent customer service, quick response to company servicing the issue. I have been with AHS for over 15 yrs and I would recommend them to everyone .

4 years ago

Reply from American Home Shield

Hi Gwendolyn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Nope El Cajon, CA

ASH is a joke! So many unfortunate issues from the START!!! I am so glad I never cancelled our warranty we've had for the last 5 yrs! Dealing with AHS was a nightmare! It is insane that a vendor can LIE about have access to out AC unit, when he said he had a taller ladder just not with him. The vendor arranged to contact us with a time to come back since he simply wanted to assess our issue. Once back at his office he claims he no longer has access, therefore our request gets denied. NO ONE cared that we are partnof the Ben Jenson Heat and Air club, who have serviced our AC. No one cared! But this vendor was able to be a dick, and AHS went with that. I am so glad we have cancelled. And we purchased the Platinum package for the year! So glad we're done!!

4 years ago

Reply from American Home Shield

Thank you for taking time to let us know about your concerns with the service you received for your air conditioning. I do hate to hear that we were not able to resolve the matter but I would be happy to speak with you and see if I may be able to further assist.

Jun. 24th, 2021

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Verified Customer

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Lynette COLLINS Scottsdale, AZ

Have had AHS since 2013. Every time we've needed service it is easy to schedule, the vendors are prompt, and AHS customer service has been wonderful.

4 years ago

Reply from American Home Shield

Good morning Lynette,
Your patronage is more than appreciated. We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Justin Alberico La Porte, IN

Everything has been great so far. Quick and easy. My only complaint would be the excessive hold time when trying to connect with customer service. My last wait was over 20 mins. Other than that no complaints thus far.

4 years ago

Reply from American Home Shield

Hi Justin,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Ingrid Elizabeth Hoden Las Vegas, NV

The call center is all women in the phillipines who have no authority to approve anything and have no access to supervisors for any concerns. They are limited by what their computer allows and are unable to process any concerns. It took hours and several calls to finally get a second opinion repair person to finally show I really had an issue that was covered and the first repair person was rude. I was mostly told, There is nothing we can do about that. I finally reached one person who was willing to help but it took hours of frustration.

4 years ago

Reply from American Home Shield

Hi Ingrid. Thank you for providing feedback on your AHS experience. I am sorry to hear about all of the frustration involved with getting someone to help you. I would be happy to speak you further if there is still an unresolved issue that needs to be addressed.

Jun. 24th, 2021

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