American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Michael Thomas Geneva, FL

Terrible- sent a very bad plumber to my home to fux hot water tank and 10 days later, we still do t have any hot water. The ci tractor AHS sent filled our home with propane and we had remove ourselves and children from the home. Needless to say the plumber aent had no exerience working with a propane water heater. i called AHS to request they send someone else put that wss not a threat to our safety and they refused to and said we wouls have to pay a penalty if we did not accept their contractor We ended up hiring Frank Gay Plumbing and they cane out and diagnosed the problem and replaced our 16 year old hot water tank with a new one. It coat us $2000 but we are alive. I called AHS to see if they would cover the new tank ans they said they would submit a request. No word back from them.

3 years ago

Reply from American Home Shield

Hi Michael. I am sorry to hear about the experience you had with getting your water heater issue taken care of. I would be happy to speak with you and assist with a resolution.

Jul. 30th, 2021

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Mary Lyn Martinez Acton, CA

It was great response time. They scheduled a repairman as soon as I told them there was a problem. It's simple why I didn't sign up with them before. Glad I did now

3 years ago

Reply from American Home Shield

Hi Mary Lyn. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to working with you for your next repair need.

Jul. 29th, 2021

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Marie Waldorf, MD

Put in a claim for AC repair in early June. It‚Äôs now almost the end of July and this has not been resolved. The contractor was prompt and submitted the report. This has been one of the hottest summers and every time I call back I‚Äôm told they have 24-48 hours to resolve but this has been over a month. I‚Äôm also placed on hold for long wait times of 30 minutes then told there‚Äôs no manager available to speak with me and they will contact me once a solution has been obtained. I‚Äôve been a customer for many years with little no claims. I pay my bill on time every month and this is the service received for being a loyal customer.

3 years ago

Reply from American Home Shield

Hi Marie. I am very sorry to hear that the issue with your air conditioing has not been resolved yet. I would be happy to speak with you and assist with resolving this issue.

Jul. 30th, 2021

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Joshua Miller Trenton, NJ

I purchased an American home shield warranty in hopes that I wouldn‚Äôt need to worry about surprises with home repairs however after my warranty heater exploded I called to make a claim after waiting for almost two weeks without water in water in my home a broke down a paid a company to replace it for my I was given no update last to what was going on promised over a dozen times someone would call me back as the call center workers in India have no clue what‚Äôs going on. By far the worst I‚Äôve ever been treated and th le biggest waste of time and money. I don‚Äôt believe that anyone that‚Äôs posted a good review about this company are real people.

3 years ago

Reply from American Home Shield

Hi Joshua. I am sorry to hear that you were not contacted to address your service issue. I would be happy to speak with you to assist with a resolution to this matter.

Jul. 30th, 2021

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Boris Monar Cypress, TX

A water pipe burst in the attic somewhere in June. Unfortunately, we found about it just a couple of hours later because of the water stains on a ceiling and the adjacent wall in one of the bedrooms. We called the AHS right away and the first available technician came in two days. In the meantime, we had to keep the water turned off in our whole house to limit the additional damage to our interior. Additionally, we've collected the spilled water when the pressure was on (for our family bathroom needs). The technician came, fixed the pipe, but nothing else was fixed by AHS. AHS just closed the case after that. No additional help was offeref to fix the ceiling and walls damaged. When we reported the issue, we even checked the "with additional damage" option. But AHS never covered the additional costs of $750 for wall and ceiling fixes with the whole room painting costs. That is not something anyone would expect when the installation under warranty has caused damage. Just fixing the burst pipe was just a minor part in this incident and it was graciously covered by $75 fee for the technician coming over.

3 years ago

Reply from American Home Shield

Hi Boris,
Thank you for bringing your most recent AHS experience to our attention. I owuld be glad to speak with you to reach a resolution.

Aug. 17th, 2021

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Lloyd R Yeager Newtown Square, PA

Takes a long time on hold to get hold of an agent and then they are overseas agents. If I need to speak with someone else, they say they cannot transfer calls or get someone else to call me back. When agents have promised to call me back they never do.

3 years ago

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Davina Davis-Norris Woodbridge, VA

I have enjoyed AHS. It gives me peace of mind that if covered appliances, ductwork, plumbing goes wrong - I am COVERED! My only complaint is that I can't bundle issues. Only have the option to report separately.

3 years ago

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FRANCISCO J SALGADO Berwyn, IL

I'm still waiting to resolve an issue with my refrigerator that was damaged from one the contractors that was supposed to fix it. Every time I call your customer service department they just tell me that they are going to escalate the case and someone is going to call me in the next 48 hours but nobody calls me back! This is been going on since February, this used to be a really good company but I don't know what happened,

3 years ago

Reply from American Home Shield

Hi Franciso. Thank you for reaching out to let us know the issue with your refrigerator has not been resolved. I would be happy to speak with you to address this issue further.

Jul. 30th, 2021

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Robert Smalley Conyers, GA

Last week a plumber did a good repair and on a bathroom shower faucet. He had to cut a hole in the wall to get to a pipe. The hole is still there. American home shield said they were going to send a person to patch the drywall. We haven't seen or heard from any repair person yet. HELP.

3 years ago

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Deborah Lithia Springs, GA

Not happy with how the contractor came out to repair my AC unit which is old. He repaired the motor and told me my Freon was fine. Five days later my a/c stopped working again. The contractor comes out and tells me that I need a new compressor and he would send to wayyanty company. Warranty company does not call me but leaves an email staining I'm over the limit of coverage. I find out that the r22freon they are replacing is no longer in production make it extremely expensive for the homeowners. All this time is in the heat of the summer and I have a chronic illness with no a/c. Why am I paying monthly fees for which I don't use when the time that I need them most I can't get the help because the contractor is using r22 but has the option to use the least expensive Freon . I don't feel that anyone is making the best decision for me the customer who is on a strict income. The customer service lady count answer my questions, she only reads the script prepared by company and the language barrier makes it harder.

3 years ago

Reply from American Home Shield

Hi Deborah. I am sorry to hear that you are still without your air working. I would be happy to speak with you to assist with a resolution to this issue.

Jul. 30th, 2021

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William hayden Weatherford, TX

They saved our butts alot over the years. The best we have used. Other than the plumber dude they sent out like 5 times. We still have toilet problems with 2 NEW toilets

3 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Tricia Botsch West Bend, WI

Great experiences with time and customer service. I'm so happy the previous owner got this for our 1st year and I kept up with it after that 1st year and I'm so happy!

3 years ago

Reply from American Home Shield

Hi Tricia. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Jul. 21st, 2021

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Steve M Houston, TX

I've had two issues in the first 90 days that I needed them to repair. On both occasions they were fast and efficient repaired (replaced) on the first visit!

3 years ago

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Sonya Woodbridge, VA

I had a kitchen sink that was leaking from the faucet. I was told by American Homeshield that it was not covered. That is the first thing that shows on the American Honeshield Commercial (The lady on the Commercial talking about a leaky faucet). That is false advertisement. So I didn't understand why it was not covered. And the price is going up too much.

3 years ago

Reply from American Home Shield

Hi Sonya. Thank you for your feedback regarding the coverage for your faucet. I can understand you concerns regarding this issue. I would be happy to speak with you to address this matter further.

Jul. 21st, 2021

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SHELTON KEYES Greenville, NC

American Home Shield sends efficient, professionals to handle your problems. From managing AC units to plumbing issues I have received quality service.

3 years ago

Reply from American Home Shield

Hi Shelton,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Mary Ann Davis Springville, AL

Talking with someone on the phone is a real challenge. Long holding time. We have paid out of pocket for repairs because we could not wait for home shield. One Christmas our water heater went out and flooded our basement. We had out of town guest and could not wait for home shield to fix the problem. We recently paid out of pocket most of the cost for a new air conditioner because home shield would not pay all. We waited over a month for a new oven install. Not to mention to ever increasing monthly rate.

3 years ago

Reply from American Home Shield

Hi Mary Ann,
I hate to hear about your most recent AHS experiences to have the water heater and AC repaired. I would be glad to speak with you to assist with a possible resolution.

Jul. 22nd, 2021

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Marguerite Green Berkeley, CA

This is a good investment for the care of your home essentials. It was very easy to initiate a contract and the rep took the time to go over all of the contractual details.

3 years ago

Reply from American Home Shield

Hi Marguerite. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your policy was explained to you. We are so happy that you are finding the value in the coverage we offer. We cannot wait to provide you with great service for your next repair need.

Jul. 21st, 2021

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La Donne Cornelius Paramount, CA

I like having am extra layer of assurance incase a repair is needed in my home but sometime it's difficult to speak to a representative when needed. Also, some of the technicians don't do the greatest work and try to overprice consumers. Its a little hard to trust Ahs when the technicians are swindling us.

3 years ago

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Jim Hamblett Williamsburg, VA

I had a dryer that needed repair. I submitted a claim and in a matter of minutes I received info on the repair service . Dave's Appliance Repair did a great job.

3 years ago

Reply from American Home Shield

Hi Jim. We are so happy that you took time to let us know about repair experience. with your dryer. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 22nd, 2021

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Barbara Bonnet Alexandria, VA

1. Phone was answered promptly . 2. Job was assigned and I had an appointment very quickly. 3, Plumber who did the work was competent and professional.

3 years ago

Reply from American Home Shield

Good afternoon Barbara,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Barbara St. George Boerne, TX

They do not support me when I have a problem with the technician or service they send. I have had a plumber problem that is now having plumber return for 5th time. They have damaged the wall. The owner/ manager from ASAP never returns calls. The service who delivered my oven scratched the floors and AHS refuses to aid me in getting this corrected or even addresses.

3 years ago

Reply from American Home Shield

Hi Barbara. We hate to hear about the experiences you have had with your plumbing and oven. We are here to address your concerns. I would be happy to speak with your further regarding these issues.

Jul. 20th, 2021

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Timothy Young Sparks, NV

American Home Shield assigns companies quickly. Unfortunately 1/3 of the companies don't call to make the repair appointments. One dryer repair company couldn't fix our dryer and said they would refer the claim to a repair company to finish the job. This never happened.

3 years ago

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Merle Silverman Dunn Loring, VA

Contractors are generally competent. Sometimes it is difficult to arrange appointments and respond to follow ups. Difficulty with current plumbing contractor. Drags on repairs.

3 years ago

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Imogene Coats Los Angeles, CA

Best- The companies Home Shield sent out to fix our plumbing were great. Timeliness, and professionalism with Homeshield, and both plumbing companies were exceptinal

3 years ago

Reply from American Home Shield

Hi Imogene. We really appreciate you taking time to let us know that your plumbing problem was resolved so effectively. We look forward to providing you with excellent service for your next repair need. Thank you for choosing AHS as your warranty company.

Jul. 13th, 2021

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RAYMOND PEPITONE Saint Cloud, FL

Appreciate knowing everything in my home is pretty much covered. What needs MAJOR improvement on your part is the VERY long wait to speak to an agent!!!

3 years ago

Reply from American Home Shield

Hi Raymond. Thank you for letting us know how we are doing. We value your opinion. We are happy to hear that you are enjoying your coverage and we appreciate your patience as we work to improve on the time it takes to speak with an agent.

Jul. 13th, 2021

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Jarod Bloomfield, MT

I would like to chose my own repair person as I know many in the industry and I feel that I could get a better price and more personalized service when I need it

3 years ago

Reply from American Home Shield

Hi Jarod. Thank you for your feed back. We value your opinion. We continue to update our vendor netowrk to provide the best service possible to our members. We would be happy to assist you and select a vendor who will be able to provide you with a great repair experience.

Jul. 13th, 2021

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Brenda Street Coldwater, MS

The service is okay. It took 3 months of calling customer service to get my air conditioning fixed. But next day on my washer. Customer service was a nightmare. Once we got approved and after 3 opinions on the air conditioning unit it was fixed.

3 years ago

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Patty smith Canal Winchester, OH

I have used the home warranty a few times in the past 3 years. Always had my issue repaired. Response is quick. I have been pleased with repairs to date.

3 years ago

Reply from American Home Shield

Hi Patty. It is really wonderful to hear that your repairs have been taken care of and response time was quick. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 13th, 2021

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Holly Niro Brunswick, OH

I have always had good experiences with this company until I needed plumbing work. They contract with a company that has horrible reviews and never came to my house to complete the repairs. However, American Home Shield will not refund my money because the company said they came to my house. So, I lost the $100 and my boyfriend had to do the repair.

3 years ago

Reply from American Home Shield

Hi Holly. I am sorry to hear that you did not have a good experience with your plumbing repar. We are here to address your concerns. I would be happy to speak with you regarding this matter.

Jul. 15th, 2021

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Venicia Ferrell Hampton, VA

When ordering a new appliance for a customer ensure that it has been delivered before scheduling installation. This issue caused me hours of frustration and there was no one in the US that responded to the call and any AHS phone number.

3 years ago

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Detra Johnson Chesapeake, VA

Honestly, I am up in the area about AHS. I think that some service providers are very honest and want to do best by customers, while other come off a little shaded. So to rate AHS means rating the service providers and they are not all inclusive.

3 years ago

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Debra Crawley Richmond Hill, GA

It is do easy to submit a request for service. The service tech contacts you within seconds. The need is taken care within 24 hours. I could not be happier.

3 years ago

Reply from American Home Shield

Hi Debra. Thank you for your review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 14th, 2021

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Dennis Cook Edmond, OK

I currently have a claim for my oven replacement. Please send me the $375 check.I have been given the option to receive a $375 check and replace my oven myself. I need the $375 check so I can afford to buy the replacement oven. AHS is requiring me to buy the oven first and then send AHS the invoice. This is not good customer service. I have had the AHS policy for 10+ years.

3 years ago

Reply from American Home Shield

Hi Dennis. Thank you for letting us know the problem you are having with replacing your appliance. I would be happy to speak with you and assist with resolving this matter.

Jul. 16th, 2021

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Mark Attucks La Plata, MD

I have been with them for almost 4-years. I have seen tremendous improvement with their service and responsiveness. The only negative is that it's pricey once you factor in the service call fees.

3 years ago

Reply from American Home Shield

Hi Mark,
Thank you for your feedback regarding AHS and your overall experience to have repairs completed!

Jul. 27th, 2021

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Teri Elmore Fort Worth, TX

I like that it saved me money, but it took 2 weeks without reliable air conditioning in 100-degree Texas to resolve my issue, & 3-4 days for each service call request, which was miserable when my house was 85 degrees & I couldn't sleep at night.

3 years ago

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Steve Ezzell Eastland, TX

If you had asked me this question a month ago I would have said AHS is a great home warranty company. But then I hadn't had to use your services in quite a long time. Now, however it is a different story. This is based on my recent contract at 904 Foxhollow Rd in Eastland, TX. I have ticket with AHS right now that has yet to be resolved. I originally placed this ticket on Tuesday the 29th of June with an HVAC not working issue. AHS never reached out to me with any information on a possible contractor for around 96 hours. I did communicate with AHS during that time, but it was always me that initiated the call. I was told over and over during those calls that someone from the dispatch team would be contacting me, but none ever did. Finally, on Friday the 2nd of July, I received a text from AHS saying they had assigned a contractor. So I reached out to the contractor at the number AHS gave. The contractor did call me back and we made arrangements for him to come to my house. Of course since this was late on Friday, this meant that we would be without AC the whole hot July 4th weekend and, as a result of the contractors prior commitments, he wouldn't be able to come to my house until the following Thursday. At anytime, during that 96 hrs, AHS could have, should have, given me the authorization to choose my own contractor. If they had done, my family would very likely have AC right now. I have asked several HVAC contractors lately and they have all told me that yes, they have dealt with AHS before, but no, they don't want to do so in the future because it is too difficult to deal with them. I don't know what has happened to AHS in the past few years, but this is definitely NOT the company that I originally dealt with when I purchased my first house in 2015!

3 years ago

Reply from American Home Shield

Hello Steve. I am very sorry to hear that the recent request for air conditioning has not been resolved. We are here to assist with getting this resolved. We understand how important it is to have your air working. I would be happy to speak with you further regarding this situation.

Jul. 19th, 2021

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Sharika towles Macon, GA

American home shield responded quickly to my claim needs. They need to improve the quality contractors they send out. I had one company awesome but another one very unprofessional

3 years ago

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patricia s donovan Phoenix, AZ

Most of the time there is some "exclusion" to what is needed. My last claim was pretty simple. Toilet that would empty on occasion. The man that came was very nice. Replaced the flapper for 125.00. Seriously. Still have the same issue and now it doesn't even flush completely. I do most of my own work. I put a claim in so I could have a plumber look at because I thought it was an issue behind my capability. That's why I have a home warranty. I feel like a number and the service providers come in and out quickly. I will call to cancel.

3 years ago

Reply from American Home Shield

Hi Patricia. Thank you for your feedback. I'm sure it is frustrating if you are still having problems with your toilet after a technician has been out. I would be happy to speak with you to assist in resolving this issue.

Jul. 19th, 2021

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Kim Douglasville, GA

Still looking for Ashton Kutcher to jump out and say "you've been punked". Seriously can't make this up. I was assigned Eagle Heating & Cooling of Georgia through my home warranty, American Home Shield. Not by choice I can assure you. I read ALL the horrible reviews and wanted another contractor but EH&COG was the only option. EH&COG sent me a text stating they will arrive at my home on a Wednesday (work day) from 9 am to 5 pm. Who does that? I tried to call (during business hours) to get a specific time window but my calls went to voicemail. I even called AHS and they tried to call them but to no avail (wow, AHS really need to screen their contractors). Needless to say I was able to meet Don and Tyler to my home, offered them bottled water, and thanked them for "fixing" my ac. Hahaha the jokes on me!!!! Fast forward 14 days later and I notice my ac is leaking and causing damage to my ceiling. I called AHS to let them know and of course they tell me they aren't responsible for secondary damage (which is true, stated in contract). But I feel they are responsible for choosing incompetent contractors. Anyway, I also called EH&COG and spoke with a woman who then said she couldn't help me but her office manager could. Enter Sherry (she's the life of the party). I proceed to tell Sherry my issue in a calmly manner (my mom always taught me you can catch more bees with honey). She tells me my ceiling was damaged before her techs inspected it (they never entered the room). I tell her this is untrue-again calmly never raising my voice. She tells me I'm not going to argue with you, call AHS to have another contractor come out. At this point I'm livid. Initially I didn't want these people to service my home. I feel AHS works with shady AC repairmen and should do a better job at getting these contractors. Now I'm left with a damaged ceiling. AHS supervisor said that she will refund my $100 to go towards my ceiling but I haven't seen it.

3 years ago

Reply from American Home Shield

Hi Kim,
I hate to hear about your most recent service experience to have the air conditioner system repaired and the lack of follow-up with the company. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Eugene Maylone Kempner, TX

In 2020 the AC people kept messing around with my AC the control panel was burnt the whole thing need to be replaced this went on for over a month and a half. So I ended up buying a new unit to put in my house. The people they hired to work on their ACs are incompetent

3 years ago

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Debbie Sommer San Francisco, CA

My experience with AHS has been frustrating and time-intensive. My claims filed in Nov 2020 are still unresolved and the time it has taken to follow up with AHS, be on hold, wait for return calls (which are not returned) and wait for repair visits is inefficient and a waste of everyone's time. They could improve by following up on calls and promises, and expediting issues to create resolution instead of increasing stress and frustration. Can you imagine having problems with your only toilet and waiting 8 months for service to be completed? I'm very customer service oriented in my jobs and expect similar from others. This has not been the case with AHS. It is a tremendous disappointment after being referred by a long-time customer.

3 years ago

Reply from American Home Shield

Hello Debbie. Thank you for providing feedback about your service experience. I am sorry to hear that your repair needs have not been resolved. We are here to assist you. I would be happy to speak with you to address the unresolved issues that you are having.

Jul. 19th, 2021

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Amy Padilla Coarsegold, CA

American Home Shield offers prompt, professional, and courteous service. Their customer support services are eager to help resolve any issues that you may encounter.

3 years ago

Reply from American Home Shield

Hi Amy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Stan Hobbs Madera, CA

Had a ice maker repaired but did fix problems so called back and they called repairman to come back resolve situation second time was a charm not a problem sense

3 years ago

Reply from American Home Shield

Hi Stan,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS.

Jul. 16th, 2021

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Penny Doval Los Angeles, CA

They're customer service is poor. They have a standard answer for everything, and the standard answer does not at all address your concerns. I have little to no complaint with the service providers, but the company I'm not happy with. I am presently looking for another company which provides the same kind of service.

3 years ago

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Peggy Tampa, FL

When they say they are going to refund your money within 3-5 days they should do it. So far it's been a month and it hasn't hit my bank account which is sad and still trying to collect another amt of what they were to refund me

3 years ago

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Linda Scheurman Janesville, WI

A year ago I had a problem with someone finding me the person I needed. I had to call in 3 times and the third person told me to get someone myself. However this year it was right away getting help for my problem.

3 years ago

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Tasha Saint George, UT

Service was the best reason for this experience. The contractor was knowledgeable and when additional concerns needed to be address, they did so promptly.

3 years ago

Reply from American Home Shield

Hi Tasha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Jennifer Van Hooser San Jose, CA

We have had some very good experiences and some very bad experiences. It is hard to say if I would refer or not. It can be VERY difficult to get in touch with someone who has any authority to make managerial decisions. They don't always tend to listen and/or finish (in a timely manner) claims that have any wrenches thrown into the mix. If it is a straight forward claim then things have worked fairly well.

3 years ago

Reply from American Home Shield

Hi Jennifer. We appreciate you feedback and value your opinion. I am sorry to hear that you have had some service requests that have not been resolved to your satisfaction. I would be happy to speak with you further regarding this matter to see how I may assist with a resolution.

Jul. 21st, 2021

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Wendy Hallmark Royse City, TX

I made a service call on June 11 and they still have not fixed my attic fan. I can only speak to someone in the Philippines, no one in the United States. The electrician blames American home shield and says the part hasn't been approved in American home shield blames the electrician that they haven't filled out the paperwork right. The right thing to do would be for American home shield to reassign my case to someone else but they just like to let things sit. This is not the first experience I've had with American home shield. We are moving at the end of this month and I will not renew with American home shield. I will go with a company that has people that I can talk to in the United States. I have been a customer for seven years and they will lose that long term, faithful customer because they aren't doing their part.

3 years ago

Reply from American Home Shield

Hello Wendy. I am very sorry to hear about your recent experience with resolving the issue for your attic fan. We are here to assist and address your concerns. I see that an agent has been assigned and is currently working with you. Thank you for your patience as we work towards a resolution.

Jul. 21st, 2021

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Armando Alcaraz

They use to be a much better customer service for the ploicy holder. The last thing needed is to wait 7-10 days for a reply on your repair request. I have been with them for over 35 years. This last water damaged drain line, the company sent made and left a mess.

3 years ago

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