American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Bonda Albers Oregon City, OR

They are good about finding repairmen for me. But they have raised my rates, taking it out if my checking account, without notifying me, causing my checkbook to be out of balance. I believe they should reach out before just taking more money out of your account.

4 years ago

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Verified Customer

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Rob Terrell Clermont, FL

Amer Hm Shield responded w in 2 days of calling. We had been w out cool air for 3 days and miserable. The Tech resolved the issue but I wished a tech could have responded w in a day bc of the urgency for my family.

4 years ago

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Verified Customer

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Anna Hardin Muskogee, OK

For the most part it is great. Unless it is the weekend you get quick service. And there is extra fees on certain appliances. But the tell you up front so it isn't a surprise.

4 years ago

Reply from American Home Shield

Hi Anna,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 1st, 2021

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Verified Customer

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Noel Jones Macon, GA

Good, always prompt and executes towards resolving the matter. You all follow up immediately to verify completion of the job and to see if I encounter issues.

4 years ago

Reply from American Home Shield

Hi Noel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

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Verified Customer

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Wilson Fredericksburg, VA

good and bad. No followup telephonically, some contractors good, some not responsive, not top companies in this area as in other areas. I have referred 3 people and one had to wait 1 month after calling daily AC response for the work he started.

4 years ago

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Verified Customer

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Diana Chandler San Angelo, TX

I'm having a terrible experience with them which is going to lead to me to cancel my policy soon. I need a new air handler in my HVAC system. The first visit, the contractor failed to diagnose the problem, he didn't do a complete inspection of the unit and I had to ask them to send someone again about 2 weeks later. The second technician diagnosed the problem and recommended replacing the air handler. Since our old one runs on R-22 and the EPA rules are phasing that out, a new or modified unit is needed. The contract doesn't allow for modifications and they told me it would be about $1,000 out of pocket. They couldn't provide me with an invoice, they said the contractor has to do that. I called, texted, and emailed the contractor for 4 days before I got a response. Their invoice provided showed $2,800 out of pocket instead of the $1,000 I was quoted. The payout option from Homeshield is $575 after the work is completed if I go with another company

4 years ago

Reply from American Home Shield

Hi Diana. Thank you for expressing your concerns regarding your experience for your HVAC service work order request. I would be happy to speak with you to further address this issue.

Aug. 4th, 2021

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Verified Customer

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Rig Cordero Menifee, CA

extremely frustrating when you call to get an update all i could get is that the contractor Accord appliance had not sent in the report and i would have to contact them, so i did, Accord then tells me 5 days after they came to my hm to look at my washer that they had already sent it to AHS. so i waited 3 to 4 days and called again to get the same response. i asked to speak with a supervisor and was told one would ca me,that never happened. i then had to call back again and again to finally get told that the Accord said the cause of the damage was from us over loading the washer. this has never ever had a blanket nor has it been over loaded. to make things wore the tech did not even take the front panel off as im the one who opened it for the initial video call with AHS customer service. also the tech never tried to turn the washer on no did he even put his hands in the washer to inspect it. he was at my hm for less than 10minutes total. i will never ever recommend AHS to anyone!

4 years ago

Reply from American Home Shield

Hi Rig. Thank you for expressing your concerns. I am sorry to hear that you were not happy with the service experience for your clothes washer. I would be happy to speak with you further regarding this issue.

Aug. 4th, 2021

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Verified Customer

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Garner San Antonio, TX

They had to come out twice to fix my washer it wasn't fixed correct the first time. Next icemaker and dishwasher supposed to be they fixed the icemaker but it broke again two months later and now they want another $75. Not happy

4 years ago

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Verified Customer

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Remigio Edwards Fredericksburg, VA

As a new homeowner, I have only needed to make one service call. The re-keying technician was very professional. I was extremely pleases with the service.

4 years ago

Reply from American Home Shield

Hi Remigio. Thank you for letting us know about the professional and efficient service that you received. We look forward to providing you with another great experience for your next repair need as well.

Aug. 3rd, 2021

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Verified Customer

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Maya Holden Santa Clarita, CA

Greatest purchase yet. I did not think I was going to use this coverage, but I have used it twice so far. I am so glad I decided to get this coverage.

4 years ago

Reply from American Home Shield

Hi Maya. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Aug. 3rd, 2021

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Verified Customer

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John Ward Midlothian, VA

I recently purchased a new AC unit versus replacing the compressor. I sent in my copy of the receipt for the cash out option of a unrealistic $729 on July 2nd and was informed a check would be sent within 14 days after receiving the receipt. I received an email from AHS saying my email was received on July 2nd. On July 26th I contacted AHS to find out where the cash out check was to be told they didn't receive a copy of the receipt and I would need to send it in again. This is rediculous considering I pay my $125 deductible immediately before I can get service.

4 years ago

Reply from American Home Shield

Hi John. Thank you for alerting us that you still have not received your cash out check. I would be happy to speak with you and assist with resolving this issue.

Aug. 4th, 2021

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Verified Customer

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a anderson Grand Prairie, TX

It took months to get a response on appliance repair. Do NOT get the appliance coverage if you think they will get the issue resolved in 30 days. They try to find loopholes NOT to cover items. I was forced to pay for invoices where work was NOT done because the item was NOT covered.

4 years ago

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Verified Customer

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Kim Pascoe Menifee, CA

I‚Äôm not satisfied at all with AHS. I use to recommend AHSAND SAY THEY WERE so good and gets you stuff fixed, now I had 2 items that were not working one was my washer & now my AC, my washer the guy came back 2x and still does same I called to get repaired and for my AC 3 AC companies that AHS has sent out says my unit needs to be replaced and it was denied so we had them get another one out for 2nd opinion and same outcome, now waiting on what they are going to do ‚Ä¶

4 years ago

Reply from American Home Shield

Hi Kim,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to assist with a resolution to have the AC system repaired.

Aug. 5th, 2021

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Verified Customer

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Marie Waldorf, MD

Put in a claim for AC repair in early June. It‚Äôs now almost the end of July and this has not been resolved. The contractor was prompt and submitted the report. This has been one of the hottest summers and every time I call back I‚Äôm told they have 24-48 hours to resolve but this has been over a month. I‚Äôm also placed on hold for long wait times of 30 minutes then told there‚Äôs no manager available to speak with me and they will contact me once a solution has been obtained. I‚Äôve been a customer for many years with little no claims. I pay my bill on time every month and this is the service received for being a loyal customer.

4 years ago

Reply from American Home Shield

Hi Marie. I am very sorry to hear that the issue with your air conditioing has not been resolved yet. I would be happy to speak with you and assist with resolving this issue.

Jul. 30th, 2021

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Verified Customer

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Mary Lyn Martinez Acton, CA

It was great response time. They scheduled a repairman as soon as I told them there was a problem. It's simple why I didn't sign up with them before. Glad I did now

4 years ago

Reply from American Home Shield

Hi Mary Lyn. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to working with you for your next repair need.

Jul. 29th, 2021

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Verified Customer

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Sunita Dhar Fremont, CA

Timely, responsive and always courteous. We have been customers of AHS for the past 15 years and will not change our home warranty for any other company

4 years ago

Reply from American Home Shield

Hi Sunita. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS. We look forward to working with you for many more years to come.

Jul. 29th, 2021

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Verified Customer

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Joshua Miller Trenton, NJ

I purchased an American home shield warranty in hopes that I wouldn‚Äôt need to worry about surprises with home repairs however after my warranty heater exploded I called to make a claim after waiting for almost two weeks without water in water in my home a broke down a paid a company to replace it for my I was given no update last to what was going on promised over a dozen times someone would call me back as the call center workers in India have no clue what‚Äôs going on. By far the worst I‚Äôve ever been treated and th le biggest waste of time and money. I don‚Äôt believe that anyone that‚Äôs posted a good review about this company are real people.

4 years ago

Reply from American Home Shield

Hi Joshua. I am sorry to hear that you were not contacted to address your service issue. I would be happy to speak with you to assist with a resolution to this matter.

Jul. 30th, 2021

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Verified Customer

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Michael Thomas Geneva, FL

Terrible- sent a very bad plumber to my home to fux hot water tank and 10 days later, we still do t have any hot water. The ci tractor AHS sent filled our home with propane and we had remove ourselves and children from the home. Needless to say the plumber aent had no exerience working with a propane water heater. i called AHS to request they send someone else put that wss not a threat to our safety and they refused to and said we wouls have to pay a penalty if we did not accept their contractor We ended up hiring Frank Gay Plumbing and they cane out and diagnosed the problem and replaced our 16 year old hot water tank with a new one. It coat us $2000 but we are alive. I called AHS to see if they would cover the new tank ans they said they would submit a request. No word back from them.

4 years ago

Reply from American Home Shield

Hi Michael. I am sorry to hear about the experience you had with getting your water heater issue taken care of. I would be happy to speak with you and assist with a resolution.

Jul. 30th, 2021

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Verified Customer

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Melissa Silvas Fresno, CA

It was easy putting in a service request they made all the appointments and stayed with the job till it was fixed. Very happy with the way my repair was handled.

4 years ago

Reply from American Home Shield

Hi Melissa. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with an excellent service experience for your next repair as well.

Jul. 29th, 2021

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Verified Customer

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Boris Monar Cypress, TX

A water pipe burst in the attic somewhere in June. Unfortunately, we found about it just a couple of hours later because of the water stains on a ceiling and the adjacent wall in one of the bedrooms. We called the AHS right away and the first available technician came in two days. In the meantime, we had to keep the water turned off in our whole house to limit the additional damage to our interior. Additionally, we've collected the spilled water when the pressure was on (for our family bathroom needs). The technician came, fixed the pipe, but nothing else was fixed by AHS. AHS just closed the case after that. No additional help was offeref to fix the ceiling and walls damaged. When we reported the issue, we even checked the "with additional damage" option. But AHS never covered the additional costs of $750 for wall and ceiling fixes with the whole room painting costs. That is not something anyone would expect when the installation under warranty has caused damage. Just fixing the burst pipe was just a minor part in this incident and it was graciously covered by $75 fee for the technician coming over.

4 years ago

Reply from American Home Shield

Hi Boris,
Thank you for bringing your most recent AHS experience to our attention. I owuld be glad to speak with you to reach a resolution.

Aug. 17th, 2021

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Verified Customer

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Lloyd R Yeager Newtown Square, PA

Takes a long time on hold to get hold of an agent and then they are overseas agents. If I need to speak with someone else, they say they cannot transfer calls or get someone else to call me back. When agents have promised to call me back they never do.

4 years ago

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Verified Customer

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Davina Davis-Norris Woodbridge, VA

I have enjoyed AHS. It gives me peace of mind that if covered appliances, ductwork, plumbing goes wrong - I am COVERED! My only complaint is that I can't bundle issues. Only have the option to report separately.

4 years ago

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Verified Customer

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Robert Smalley Conyers, GA

Last week a plumber did a good repair and on a bathroom shower faucet. He had to cut a hole in the wall to get to a pipe. The hole is still there. American home shield said they were going to send a person to patch the drywall. We haven't seen or heard from any repair person yet. HELP.

4 years ago

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Verified Customer

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FRANCISCO J SALGADO Berwyn, IL

I'm still waiting to resolve an issue with my refrigerator that was damaged from one the contractors that was supposed to fix it. Every time I call your customer service department they just tell me that they are going to escalate the case and someone is going to call me in the next 48 hours but nobody calls me back! This is been going on since February, this used to be a really good company but I don't know what happened,

4 years ago

Reply from American Home Shield

Hi Franciso. Thank you for reaching out to let us know the issue with your refrigerator has not been resolved. I would be happy to speak with you to address this issue further.

Jul. 30th, 2021

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Verified Customer

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Deborah Lithia Springs, GA

Not happy with how the contractor came out to repair my AC unit which is old. He repaired the motor and told me my Freon was fine. Five days later my a/c stopped working again. The contractor comes out and tells me that I need a new compressor and he would send to wayyanty company. Warranty company does not call me but leaves an email staining I'm over the limit of coverage. I find out that the r22freon they are replacing is no longer in production make it extremely expensive for the homeowners. All this time is in the heat of the summer and I have a chronic illness with no a/c. Why am I paying monthly fees for which I don't use when the time that I need them most I can't get the help because the contractor is using r22 but has the option to use the least expensive Freon . I don't feel that anyone is making the best decision for me the customer who is on a strict income. The customer service lady count answer my questions, she only reads the script prepared by company and the language barrier makes it harder.

4 years ago

Reply from American Home Shield

Hi Deborah. I am sorry to hear that you are still without your air working. I would be happy to speak with you to assist with a resolution to this issue.

Jul. 30th, 2021

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Verified Customer

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Steve M Houston, TX

I've had two issues in the first 90 days that I needed them to repair. On both occasions they were fast and efficient repaired (replaced) on the first visit!

4 years ago

Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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SHELTON KEYES Greenville, NC

American Home Shield sends efficient, professionals to handle your problems. From managing AC units to plumbing issues I have received quality service.

4 years ago

Reply from American Home Shield

Hi Shelton,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Verified Customer

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Sonya Woodbridge, VA

I had a kitchen sink that was leaking from the faucet. I was told by American Homeshield that it was not covered. That is the first thing that shows on the American Honeshield Commercial (The lady on the Commercial talking about a leaky faucet). That is false advertisement. So I didn't understand why it was not covered. And the price is going up too much.

4 years ago

Reply from American Home Shield

Hi Sonya. Thank you for your feedback regarding the coverage for your faucet. I can understand you concerns regarding this issue. I would be happy to speak with you to address this matter further.

Jul. 21st, 2021

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Verified Customer

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Tricia Botsch West Bend, WI

Great experiences with time and customer service. I'm so happy the previous owner got this for our 1st year and I kept up with it after that 1st year and I'm so happy!

4 years ago

Reply from American Home Shield

Hi Tricia. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Jul. 21st, 2021

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Verified Customer

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William hayden Weatherford, TX

They saved our butts alot over the years. The best we have used. Other than the plumber dude they sent out like 5 times. We still have toilet problems with 2 NEW toilets

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Verified Customer

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Marguerite Green Berkeley, CA

This is a good investment for the care of your home essentials. It was very easy to initiate a contract and the rep took the time to go over all of the contractual details.

4 years ago

Reply from American Home Shield

Hi Marguerite. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your policy was explained to you. We are so happy that you are finding the value in the coverage we offer. We cannot wait to provide you with great service for your next repair need.

Jul. 21st, 2021

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Verified Customer

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Mary Ann Davis Springville, AL

Talking with someone on the phone is a real challenge. Long holding time. We have paid out of pocket for repairs because we could not wait for home shield. One Christmas our water heater went out and flooded our basement. We had out of town guest and could not wait for home shield to fix the problem. We recently paid out of pocket most of the cost for a new air conditioner because home shield would not pay all. We waited over a month for a new oven install. Not to mention to ever increasing monthly rate.

4 years ago

Reply from American Home Shield

Hi Mary Ann,
I hate to hear about your most recent AHS experiences to have the water heater and AC repaired. I would be glad to speak with you to assist with a possible resolution.

Jul. 22nd, 2021

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Verified Customer

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La Donne Cornelius Paramount, CA

I like having am extra layer of assurance incase a repair is needed in my home but sometime it's difficult to speak to a representative when needed. Also, some of the technicians don't do the greatest work and try to overprice consumers. Its a little hard to trust Ahs when the technicians are swindling us.

4 years ago

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Verified Customer

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Jim Hamblett Williamsburg, VA

I had a dryer that needed repair. I submitted a claim and in a matter of minutes I received info on the repair service . Dave's Appliance Repair did a great job.

4 years ago

Reply from American Home Shield

Hi Jim. We are so happy that you took time to let us know about repair experience. with your dryer. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 22nd, 2021

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Verified Customer

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Barbara Bonnet Alexandria, VA

1. Phone was answered promptly . 2. Job was assigned and I had an appointment very quickly. 3, Plumber who did the work was competent and professional.

4 years ago

Reply from American Home Shield

Good afternoon Barbara,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Verified Customer

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Barbara St. George Boerne, TX

They do not support me when I have a problem with the technician or service they send. I have had a plumber problem that is now having plumber return for 5th time. They have damaged the wall. The owner/ manager from ASAP never returns calls. The service who delivered my oven scratched the floors and AHS refuses to aid me in getting this corrected or even addresses.

4 years ago

Reply from American Home Shield

Hi Barbara. We hate to hear about the experiences you have had with your plumbing and oven. We are here to address your concerns. I would be happy to speak with your further regarding these issues.

Jul. 20th, 2021

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Verified Customer

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Merle Silverman Dunn Loring, VA

Contractors are generally competent. Sometimes it is difficult to arrange appointments and respond to follow ups. Difficulty with current plumbing contractor. Drags on repairs.

4 years ago

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Verified Customer

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Timothy Young Sparks, NV

American Home Shield assigns companies quickly. Unfortunately 1/3 of the companies don't call to make the repair appointments. One dryer repair company couldn't fix our dryer and said they would refer the claim to a repair company to finish the job. This never happened.

4 years ago

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Verified Customer

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Detra Johnson Chesapeake, VA

Honestly, I am up in the area about AHS. I think that some service providers are very honest and want to do best by customers, while other come off a little shaded. So to rate AHS means rating the service providers and they are not all inclusive.

4 years ago

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Verified Customer

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Imogene Coats Los Angeles, CA

Best- The companies Home Shield sent out to fix our plumbing were great. Timeliness, and professionalism with Homeshield, and both plumbing companies were exceptinal

4 years ago

Reply from American Home Shield

Hi Imogene. We really appreciate you taking time to let us know that your plumbing problem was resolved so effectively. We look forward to providing you with excellent service for your next repair need. Thank you for choosing AHS as your warranty company.

Jul. 13th, 2021

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Verified Customer

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RAYMOND PEPITONE Saint Cloud, FL

Appreciate knowing everything in my home is pretty much covered. What needs MAJOR improvement on your part is the VERY long wait to speak to an agent!!!

4 years ago

Reply from American Home Shield

Hi Raymond. Thank you for letting us know how we are doing. We value your opinion. We are happy to hear that you are enjoying your coverage and we appreciate your patience as we work to improve on the time it takes to speak with an agent.

Jul. 13th, 2021

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Verified Customer

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Venicia Ferrell Hampton, VA

When ordering a new appliance for a customer ensure that it has been delivered before scheduling installation. This issue caused me hours of frustration and there was no one in the US that responded to the call and any AHS phone number.

4 years ago

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Verified Customer

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Holly Niro Brunswick, OH

I have always had good experiences with this company until I needed plumbing work. They contract with a company that has horrible reviews and never came to my house to complete the repairs. However, American Home Shield will not refund my money because the company said they came to my house. So, I lost the $100 and my boyfriend had to do the repair.

4 years ago

Reply from American Home Shield

Hi Holly. I am sorry to hear that you did not have a good experience with your plumbing repar. We are here to address your concerns. I would be happy to speak with you regarding this matter.

Jul. 15th, 2021

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Verified Customer

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Jarod Bloomfield, MT

I would like to chose my own repair person as I know many in the industry and I feel that I could get a better price and more personalized service when I need it

4 years ago

Reply from American Home Shield

Hi Jarod. Thank you for your feed back. We value your opinion. We continue to update our vendor netowrk to provide the best service possible to our members. We would be happy to assist you and select a vendor who will be able to provide you with a great repair experience.

Jul. 13th, 2021

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Verified Customer

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Patty smith Canal Winchester, OH

I have used the home warranty a few times in the past 3 years. Always had my issue repaired. Response is quick. I have been pleased with repairs to date.

4 years ago

Reply from American Home Shield

Hi Patty. It is really wonderful to hear that your repairs have been taken care of and response time was quick. We do our very best to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 13th, 2021

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Verified Customer

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Dennis Cook Edmond, OK

I currently have a claim for my oven replacement. Please send me the $375 check.I have been given the option to receive a $375 check and replace my oven myself. I need the $375 check so I can afford to buy the replacement oven. AHS is requiring me to buy the oven first and then send AHS the invoice. This is not good customer service. I have had the AHS policy for 10+ years.

4 years ago

Reply from American Home Shield

Hi Dennis. Thank you for letting us know the problem you are having with replacing your appliance. I would be happy to speak with you and assist with resolving this matter.

Jul. 16th, 2021

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Verified Customer

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Debra Crawley Richmond Hill, GA

It is do easy to submit a request for service. The service tech contacts you within seconds. The need is taken care within 24 hours. I could not be happier.

4 years ago

Reply from American Home Shield

Hi Debra. Thank you for your review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 14th, 2021

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Verified Customer

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Brenda Street Coldwater, MS

The service is okay. It took 3 months of calling customer service to get my air conditioning fixed. But next day on my washer. Customer service was a nightmare. Once we got approved and after 3 opinions on the air conditioning unit it was fixed.

4 years ago

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Verified Customer

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Mark Attucks La Plata, MD

I have been with them for almost 4-years. I have seen tremendous improvement with their service and responsiveness. The only negative is that it's pricey once you factor in the service call fees.

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for your feedback regarding AHS and your overall experience to have repairs completed!

Jul. 27th, 2021

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Verified Customer

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Teri Elmore Fort Worth, TX

I like that it saved me money, but it took 2 weeks without reliable air conditioning in 100-degree Texas to resolve my issue, & 3-4 days for each service call request, which was miserable when my house was 85 degrees & I couldn't sleep at night.

4 years ago

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