American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Tara Prien Austin, TX

Electrical contractor you sent - Great. However, the appliance contractor has been nothing but a disappointment, and I knew it from the beginning when trying to schedule the initial service. I even asked HS to get me another service provider, and you didn't. It will be 3 weeks total from request to repair (hopefully) for a simple thermostat and latch. That is outrageous. It is clear that HS is just contracting to the lowest service bid, which means low customer service in this case.

4 years ago

Reply from American Home Shield

Hi Tara, I hate to hear about the customer service experience and delay in service to have the appliance repaired. I would be glad to speak with you to reach a resolution.

Sep. 9th, 2021

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Joe Evans Wood River, NE

AC/Heat pump wasn't working. Paid $100 for a service call, ended up only needing a small part, still had to pay for a service call. Didn't see any benefit to having this warranty. Service provider had to come out the next day because he didn't check to make sure the system was actually working when he left the first day.

4 years ago

Reply from American Home Shield

Hi Joe,
I would like to thank you for bringing this issue to our attention. I would be glad to speak with you to assist and discuss your experience.

Sep. 13th, 2021

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Kara Mcdowel Denver, CO

We think it is great! I wish that we had gotten the service a while ago. It has really been a great success. We would recommend it to our family and friends any day.

4 years ago

Reply from American Home Shield

Hi Kara. This is so great to hear. We really appreciate you taking time to let us know how pleased you are with AHS. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Sep. 9th, 2021

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Landrea Davis Redford, MI

It's been ok. I still have an issue with them giving me an excuse as to why they couldn't fix a kitchen sink leak. They claimed something about it being too low. My elderly neighbor ended up fixing it, and I have not seen another drop. Yet, I paid for excuses.

4 years ago

Reply from American Home Shield

Hi Landrea,
Thank you for bringing this AHS issue to our attention. I would be glad to speak with you to reach a resolution.

Sep. 10th, 2021

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Lola F Hardimon Artesia, NM

i had really fast service especially after it was explained water was going to ruin my floor so they were fast just have to explain and be reasonable they are good

4 years ago

Reply from American Home Shield

Hi Lola,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Evelyn Payton Bryans Road, MD

I was very impressed with the customer service experience I had with American Home Shield and equally impressed with the company they assigned to me to resolve my problem.

4 years ago

Reply from American Home Shield

Hi Evelyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Amanda Wells Independence, KY

A faucet pipe busted in my house 3 weeks after moving in. I called for service and they denied the service do to "the pipe freezing" and "that's my fault so it's not covered". However, we are in the middle of summer and we haven't had freezing weather since April so it's impossible. It felt as though they were just trying to avoid fixing the pipe.

4 years ago

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Verified Customer

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Barbara D. Morgan Foresthill, CA

I am very pleased with the service Ive recieved. My only complaint is this survey which I've filled out 3 times now & your system seems to not realize it.

4 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Carol Shelenberger Henderson, NC

Happy with their service. The only time I've had a problem was when it was really, really hot. We had to wait four days to air conditioner fix. We are older and have health issues.

4 years ago

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Verified Customer

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Russell Waldorf, MD

Excellent service! Worry-free! I have used the service twice within the last 2 months and am extremely pleased with how fast my issues were taken care of.

4 years ago

Reply from American Home Shield

Hi Russell,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 9th, 2021

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Verified Customer

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R. M. C. Cleveland, TN

Most times very good. One time we were told that the supervisor would call us that day and no one called. Then we were told he would call us within 24hrs, no call. How ever we did get the problem resolved.

4 years ago

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Norman lee Rancho Mirage, CA

Put in a Mickey Mouse garbage disposal to replace the worn out 3/4 horse garbage disposal I had bought and had installed when I replaced square granite with slab granite!

4 years ago

Reply from American Home Shield

Hi Norman. Thank you for taking time to write a review of your experience. I would be happy to speak with you if there is any unresolved issue you still may need assistance with. Thank you for being valued member of AHS.

Sep. 7th, 2021

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Verified Customer

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Stephanie Dobler Oviedo, FL

Very professional and get the job done!It is especially important in Florida heat for ac coverage alone but we purchase all they offer. It has come in very handy!

4 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Sep. 7th, 2021

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Verified Customer

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Trisha Harp Atlanta, GA

We have had a great experience with AHS over the years we have owned our house. They are quick, reliable and financially, it has worked out for us over time.

4 years ago

Reply from American Home Shield

Hi Trisha. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Sep. 7th, 2021

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Verified Customer

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Dedra M. Stevenson Prairieville, LA

The deductible is too high for me as a single senior citizen. My premium is too high every month as well. The wait time is too long, a week to two weeks, with no air conditioning in 90 and above degree weather before an AC technician can come to fix what is broken.

4 years ago

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Verified Customer

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Donald Zorzi Las Vegas, NV

Hot water tank went bad, leaking all over garage, went online @ American Home Shield and had appointment set and problem solved in no time at all. You guys are great!

4 years ago

Reply from American Home Shield

Hi Donald. Thank you for letting us know how quickly your service issue with the water heater was resolved. We are so happy to have provided you with a great experience. Thank you for trusting AHS.

Sep. 7th, 2021

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Magruder Upper Marlboro, MD

The dispatcher isn't experienced to answer specific claim questions-but they will reimburse you if a denied claim is filed. Also, It appears that their allowance to repair specific issues has a lot of eliminations which will allow the claim to be denied.

4 years ago

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Verified Customer

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William Grenier Deltona, FL

Above and beyond what was expected in and out quickly , answered all questions and explained why we were having the problems we had , will definitely use them again

4 years ago

Reply from American Home Shield

Hi William,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 31st, 2021

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Verified Customer

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Michaela Los Alamos, NM

The services were excellent. The agents were not consistent, and this is a major problem. It is very time-consuming to talk to different agents over and over.

4 years ago

Reply from American Home Shield

Hi Michaela,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 31st, 2021

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Verified Customer

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Janet Johnson El Campo, TX

It was GOOD! Problem solved! Good customer service. Easy on line orders. Professional people came out to resolve my issues. I appreciate American Home Shield!! .

4 years ago

Reply from American Home Shield

Hi Janet. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide professional and efficient service that you can count on. We are really happy that we could do that for you. Thank you for trusting AHS.

Aug. 25th, 2021

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Darla K Brown Bacliff, TX

Don't expect to get your appliances up and running quickly. Regardless how quick your repairman responds any part that needs to be ordered is ordered from and comes from American Home Shield. It takes forever. I was without a microwave for a month and dishwasher 3 weeks. For customer service you can only take to someone from Asia.

4 years ago

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Verified Customer

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Anjali Novato, CA

We have been members for a long time and so far we have not been disappointed. AHS has changed vendors when needed and taken feedback when necessary on many occasions.

4 years ago

Reply from American Home Shield

Hi Anjail. Thank you for your feedback. We are very happy to hear that you have been happy with the service we provide. Please continue to let us know how we are doing. We look forward to being your warranty company for many more years to come.

Aug. 25th, 2021

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Verified Customer

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Mitesh Amin Clearwater, FL

Home Shield is good. But company they use for service is not I like. Company who fix my washer took more than a month and they do not work Satrday and Sunday. They work Monday to Friday 8AM to 5PM. I work 9Am to 6PM. Also All State who has to fix My TV took more than a 7 Weeks to send me money. Keep asking same info 3 times a week. Not Good.

4 years ago

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Verified Customer

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Victoria Martyn Riverdale, GA

I got the Insurance mostly for my appliances but my plan covers more than appliances. Its great and a lots of peace of mind.I love it and plan to keep it for ever.

4 years ago

Reply from American Home Shield

Hi Victoria. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We are so glad you let us know how happy you are with your coverage. We look forward to being your home warranty company for many years to come.

Aug. 25th, 2021

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Verified Customer

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D. JOHNSON Indio, CA

very good experience. Trust worthty. Selections of referrals for the job usually have 4-5 stars with the help of the customers reviews. Thank you very much!

4 years ago

Reply from American Home Shield

Hi D. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Aug. 25th, 2021

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Verified Customer

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Brian S Arlington, TN

They have a very good internet platform. As long as you understand your contract/coverage, it’s really hard to not have a good experience when using their self service platform.

4 years ago

Reply from American Home Shield

Hi Brian. Thank you for your feedback. We are so happy to hear that you have been pleased with using the website. We look forward to taking the hassle and worry out of your next repair need. Thank you for choosing AHS.

Aug. 31st, 2021

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Verified Customer

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Barry & Lynda Randolph Mammoth Lakes, CA

Our issue was addressed promptly. We received a phone call the next day from the repair person, & the repair was scheduled & completed in a very timely manner.

4 years ago

Reply from American Home Shield

Good morning Barry & Lynda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 25th, 2021

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Verified Customer

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James E Brooks Richmond, TX

Work request are prompt and the quality of work is excellent..Ive used AHS 20 years ago and you couldn't ask for a better home warranty company.. 5 🌟

4 years ago

Reply from American Home Shield

Good morning James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Janet Baltimore, MD

My refrigerator had some issues with running warm and not freezing. I had it serviced twice because it needed Freon. It ran warm a 3rd time and AHS replaced it with a brand new fridge.

4 years ago

Reply from American Home Shield

Good morning Janet,
We appreciate your feedback about the refrigerator replacement and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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emilio Reyes West Covina, CA

So far, makes me regret I signed up with them. Very quick to open a case and that's it, after that they take their time. I had an emergency, the circuit breakers were sparking and we had to shut the circuit breakers off .....no electricity in the house, stove is electric, refrigerator is electric, no lights....etc. 24 hours went by and could not get any help and as I called repeatedly, they would tell me we re working on it. After a while, they tell me go find a licensed contractor and instruct them they must call for approval before they do the work. So I get on the phone an called about 15 or more electricians and nobody is available, no wonder they dumped the task to find a contractor because they could not find one. Finally I got lucky and one tried to fit me between jobs. I ask them to call AHS and they went and took care of the problem. I sent them the bill and they replied they would not pay because there was no record of the call. So they took my $ 75.00 and refuse to reimburse me. That just one ba experience. I am still waiting for a plumbing repair for over 2 weeks.

4 years ago

Reply from American Home Shield

Hi Emilio. Thank you for your feedback regarding your service experience. I am sorry to hear that the problems have not been resolved. I would be happy to speak with you to address the matter further.

Aug. 27th, 2021

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Shereda Westerville, OH

We purchased a warranty with our new house. The day we moved in we found electrical wiring issues and the ac didn’t work. The electricians didn’t even want to come out as that is not a covered problem. The AC was fixed. But I think major electric issues should be fixed.

4 years ago

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Barbara Ann McAfee Canyon Country, CA

American home shield provides great service they make sure they follow up to see if the contractor has made it to your home and the contractors have been really awesome.

4 years ago

Reply from American Home Shield

Hi Barbara,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 25th, 2021

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Andrew Duck Phoenix, AZ

Our pool pump was leaking water badly. The person they sent said it had been fixed but no work had been done. This happened 3 times with the same company. Each time I called to complain but they would only send the same company, same tech out. After the third I insisted on a different company. Apparently they have to examine your case VERY, VERY CAREFULLY for what?? Fraud?? Who wants workers at their home for no reason during a pandemic? After many calls by me they finally assigned someone new. Unfortunately the second company was also inept. I ended up figuring it out and fixing it MYSELF. What's the point of even having AHS? Please tell me.

4 years ago

Reply from American Home Shield

Hi Andrew. Thank you for taking time to let us know about your service experience. I hate to hear that the issue was not resolved to your satisfaction. I would be happy to speak with you to further address the matter.

Aug. 25th, 2021

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Verified Customer

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Gail R Anderson San Antonio, TX

I am very happy with the professionalism of all of the employees that I have spoken with and the quick response to handle the problem I was having with my refrigerator.

4 years ago

Reply from American Home Shield

Good morningGail,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Jordan Jones Sharpsburg, GA

I could fill a novel with my experience with AHS. I have had several claims with them and most have been good, but the claim on my AC has been a nightmare. It has been over a month of 100+ degree temperatures since the claim was filed and my AC is still not fixed. The front-line call agents are nice, but not equipped to do the job. I had three promises of call backs from a supervisor and never received one. The way I was finally able to get someone to call me and to get things moving was to email the CEO at which point his executive escalations team got involved. The contractor was on hold with the AHS purchasing department for 4+ hours multiple times. They ordered the wrong parts and delayed the entire process unnecessarily.

4 years ago

Reply from American Home Shield

Hi Jordan. Thank you for letting us know about your service experience. I can see why it would be upsetting if the repairs for your air conditioning were delayed. I would be happy to speak with you to address any unresolved issue.

Aug. 25th, 2021

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Verified Customer

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Marvin Clinton Gary, IN

Ms. Joy told me what she was going to get done when l had a problem with air conditioner and heating unit and she keep her word and got everything fix for me a one time.

4 years ago

Reply from American Home Shield

Hi Marvin. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 25th, 2021

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Sai Waynesville, MO

Hot water heater repair was good. Took longer that I wanted which resulted in water leaking all over my basement. AC unit going out was never address and my son had to sleep in 90 degree heat for 2 nights waiting on them to assign a contractor. I ended up calling one myself because my son might die in such conditions at night. I spend all night wiping him down with ice water just so he can sleep a little longer

4 years ago

Reply from American Home Shield

Hi Sai,
Thank you for bringing this issue with your AC system delay to our attention. I would be glad to speak with you to get the refrigerator repairs completed.

Aug. 19th, 2021

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Janine J Atkins Moorpark, CA

I called them about my problem, they had a vendor contract me within 24 hours and the appointment was set for contact at my home in a somewhat reasonable time frame.

4 years ago

Reply from American Home Shield

Hi Janine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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Nettie McLemore Universal City, TX

I was extreme disappointed when representative Julia reported my service need as a Whirlpool Tub when I told her five times the problem was with the lever the opens and closes the drain. She had no clue about that piece on the tub. Go figure.

4 years ago

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Verified Customer

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Eric Ervin Parkville, MD

My experience was absolutely amazing. From the time I submitted an online request to completing of the job, the entire process took less than two hours.

4 years ago

Reply from American Home Shield

Hi Eric. We are so very happy to hear about your experience. We love taking th hassle and worry out of home repairs. Thank you for trusting AHS as your home warranty company.

Aug. 18th, 2021

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Marla Sacco Bakersfield, CA

Terrible. You have to wait hours on the phone to get any help. The representatives live on a foreign island and don't speak good English. AHS doesn't want to fix or replace anything. I've had to make 3 complaints to BBB in 6 weeks as I have AHS on 4 of my properties. They ignored my AC for 4 months, didn't accept the first guys diagnosis and waited for another 3 months for the second opinion which were total opposites. Now I feel they should get a third opinion to see who's right. My washing machine and dryer can't get parts, been 4 months already and instead of replacing they only offer a cash out of $200 like you can buy anything with that. Had a bad experience with a substandard electric company in AZ, second guy made it right but took me writing BBB to get it fixed. The company is not what it used to be. Has gone downhill and I'm going to look for a better company to cover my home warranty.

4 years ago

Reply from American Home Shield

Hi Marla,
I hate to hear about your most recent AHS experience with the company that has serviced your AC system. I would be glad to speak with you to get the issues resolved.

Aug. 19th, 2021

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Verified Customer

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Robin Lynette Wright Jacksonville, FL

I have been a LOYAL NEVER MISSED A PAYMENT Clinic for 21 years. And when I need you the most YOU WALKED AWAY FROM ME. July 12, 2021 I was told a LONG LONG TIME Navy Girlfriend and Coworker passed away about 1-2 hours BEF0RE the STOVE Appliance Technician returned WITH HELP this time to remove the stove for the electrician. I was STILL crying when he answered the door. He REPORTED to AHS the stove had a short. They got the stove on the floor, after getting the top off, he LITERALLY LOOKED AT THE STOVE and THREW his hands up in SURRENDER and Said "I do NOT know how to OPEN THIS. IT CAN'T BE FIXED." BUT HE NEVER picked up his screwdriver to remove ONE SCREW to ATTEMPT to repair ANYTHING where HE SAID THE SHORT WAS. HOW Can you say there is a SHORT INSIDE but you don't open it?? In my despair, I said "OK, not big deal, AHS will send someone else as they NEVER replace, AC repairman has said several times can't be fixed, someone else from company comes. So I'm not worried about what you say. Then I went back to bed crying about my friend. I WAS STILL IN THE BED CRYING when Replacement called me about taking the $2000 Replacement check as drop in stove was out of stock in your inventory. Then we found out it was too big. AHS does NOT modify cabinets NOR countertop AND when I got my MIND half right I called to complain about him BECAUSE HAD I BEEN IN MY RIGHT MIND, he would have NEVER left my house before calling AUTHORIZATIONS to complain he made NOT ATTEMPT to fix my stove when he did NOT unscrew one screw that were HIGHLY VISIBLE, drop-in stove have NO cabinet sides. In my RIGHT MIND I call immediately to complain about substandard contractors BEFORE a receipt is written. So I called to complain AND to request a look back to see what company last came here. ALL BRANDS did and rep verified employee stilled worked for them and left a message for call to AHS about wiring skills of previous tech, AND she sent put messages to other contractors asking who worked on vintage stoves. BUT she also said we had to notify REPLACEMENT, when I asked please WAIT until they reply back. IT DID NOT MATTER THAT I WAS DISTRAUGHT 12 July, I accepted the check and that's that. I EXPLAINED RELENTLESSLY that a NEW STOVE although paid for by AHS is putting me IN DEEP DEBT Requiring NEW Upper and Lower Kitchen cabinets because 2021 ranges, freestanding, slide in and drop ins are DEEPER than my 1971 VINTAGE FRIGIDAIRE GM COMPACT30,.... she didn't care, just said YOU GOT THE CHECK and if you REPAIR the stove it CANNOT be on my contract anymore. It was like she did NOT hear nor care, that a $2000.00 check for a stove was going to put me IN DEBT OVER $20,000.00 for a new kitchen. Again you got the check and cannot repair the stove and we do not modify cabinets and countertops. EVEN AFTER I said the check is on my night stand and I will send it back FEDEX the same day it's fixed. Again NO and that we could NOT continue to look for contractors WHO COULD FIX IT. SO 21 STRAIGHT YEARS, I no longer feel SHIELDED by American Home Shield. I do NOT UNDERSTAND WHY NOTHING WAS DONE ABOUT THE FACE HE DID NOT USE A SCREWDRIVER T0 OPEN THE STOVE. HOW CAN HE SAY IT CAN'T BE REPAIRED. HE TICKET SAID CANNOT ACCESS CANNOT REPAIR. IT DID NOT SAY IRREPARABLE. CANNOT ACCESS because he NEVER UNSCREWED ONE SCREW. BUT I'M SCREWED TRYING TO FIND MONEY FOR A NEW KITCHEN AND NO STOVE FOR OVER A MONTH. TOTALLY DO NOT FEEL SHIELDED. I WAS TAKEN ADVANTAGE OF IN MY GRIEF, still dealing with Mother passing February 20, 2020 from NURSING HOME NEGLECT and then a SERIOUSLY UNEXPECTED DEATH OF A ALMOST 30 YEAR FRIENDSHIP, just hours before he walked in the door. IN MY RIGHT MIND I WOULD HAVE REPORTED HIM BEFORE HE PUT THE STOVE BACK IN THE CABINET.

4 years ago

Reply from American Home Shield

Hi Robin. Thank you for taking time to let us know about your experience. I am sorry to hear that you were not satified with the outcome. I would be happy to speak with you further regarding this issue.

Aug. 19th, 2021

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Judy K. Crawford Anaheim, CA

I have asked three times for hard copies of my two policies but no luck. You automatically sign me up for another year with no problem but cannot mail me my two contracts after promising to do so.

4 years ago

Reply from American Home Shield

Hi Judy. Thank you for bringing to our attention that you did not receive the hard copies of your contracts as requested. I would be happy to speak with you and assist with this issue.

Aug. 20th, 2021

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Brenda Dickerson Bastrop, LA

I have been with AHS for more than 25-years and the customer service has continually been falling off. I have never experienced such terrible customer service with you ever. No one wants to listen to my concerns no matter how urgent they seem to be. I was afraid of the hot water heater explosion and the customer service reps. just read from what sounds like a prompt screenshot. One even hung up because she was not interested and wanted to move to her next call. (May) was what she mentioned her name was. Even corporate executives were only concerned with getting me off the phone not listening to my concerns. Now we have to pay extra fees for modifications and haul off of discarded materials. My question is, should we be purchasing insurance if in the final results we still get compromised. I remember when customer service was a key factor in company’s pride. What has happened AHS???

4 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution to the issues that have been experienced.

Aug. 19th, 2021

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Verified Customer

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Ronald Lombrano Las Vegas, NV

We had a recent air conditioning problem and the contracting HVAC shop was contacted by AHS, their automated system is much improved and covers many types of discrepancies

4 years ago

Reply from American Home Shield

Hi Ronald,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2021

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Verified Customer

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Ray Ford Conroe, TX

They sent out a first rate plumber and solved my issues the first call out. He was very helpful and made some good suggestions going forward I’ll use.

4 years ago

Reply from American Home Shield

Hi Ray. It is wonderful to hear how effectively your plumbing issue was resolved. We are so happy your are finding the value in your home warranty coverage. Thank you for choosing AHS.

Aug. 19th, 2021

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June Audley Olathe, KS

Ive had AHS for over 16 years and i have never had a problem. Today i rate them at a ONE opened a W 7/10/21 and to this day I have called 26 times spent countless hours (33 to be exact) on hold getting lied to hung up on 7/10/21 on my toilet erupted like a volcano ** 8/11/21 still a dispute on coverage and my work order closed and denied. I have been treated with kindness along with some that just didn't send out the feeling of I CARE LET ME HELP. 7/26 Anna the customer service rep gave me a confirmation number and said the updated work order would be sent out and the plumber would be back out to fix the issue the parts are approved. I have requested to speak with a supervisor 14 times and advised they would email and i would get a return call in 3 to 5 business days (Miles, Ollie, Blake, many others. No call and I keep calling with no resolution. I will keep calling and my hope is to get a manager to listen and read the notes as to what has transpired my situation in this emergency work order issued. Once this happens i will continue to keep my coverage as this is really an amazing plan and coverage as i said before this is the first time i have ever had an issue. I will update if possible living with out a toilet is INHUMANE Hopefully after this review help is on the way

4 years ago

Reply from American Home Shield

Hello June. Thank you for your feedback regarding your plumbing experience. I can understand why it would be upsetting to be without your toilet. I would be happy to speak with you and further address this issue.

Aug. 19th, 2021

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Omari Johnson Savannah, GA

My plan didn't save me much. They changed/updated plans to better services and since I was already a customer I could not change my plan...which left me paying 1000 for ac freon when the new plan offered unlimited freon for free. I will be canceling my membership maybe ill try again next year.

4 years ago

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Heather Corp Chester, VA

I am a current customer and my contract is active and paid up to date. My central air went out in July and it had been a month now snd it still hasn't been fixed. I have asthma and can not be in the hot humid temperatures. I explained this to customer service and supposedly they expedited my claim! This has been the worst experience I have ever had with a company who claims to be the best. I repeatedly asked to speak to a supervisor and I have yet to speak to one. I have never dealt with a company who refuses to let you speak to a supervisor, so shady! How can you a company say they are here for you when you need them and let your customer go a month in the middle of the summer without AC!!!!!

4 years ago

Reply from American Home Shield

Hi Heather. Thank you for your review and letting us know your concerns. I am sorry to hear that the issue with your air conditioning has not been resolved. I would be happy to speak with you to further address this issue.

Aug. 16th, 2021

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Verified Customer

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Q Kinsey Indio, CA

Sent a plumbing company to my home that I don' believe was experienced and caused further leaks and issues. When I looked them up on Yelp, their reviews were terrible! How could AHS sanction such a company as part of their portfolio to send to clients homes. When I mentioned this to them, they said I had to use them again to come back and fix the issue! It was an act of congress to get them to send another company back out, and if that is their protocol, it is damaging.

4 years ago

Reply from American Home Shield

Hello Q. Thank you for expressing your concerns regarding the plumbing vendor. I am sorry to hear that your plumbing issue was not resolved to your satisfaction. I would be happy to speak with you to further address this issue.

Aug. 16th, 2021

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