American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Richard Meyerowich Boca Raton, FL

My air conditioners are 15 years old. I've had numerous problems an AHS has refused to replace them. I've had 2 independent companies come to inspect (at my expense) and both agreed the units should be replaced. I've been told that AHS will never agree to replace until the units fall apart.

4 years ago

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Bill Kessler Citrus Heights, CA

When technician replaced pool pump, he did not ground it correctly. When technicain replaced garbage disposal, he did not remove plug from disposal drain correctly. Had to pay another techniician $75 to correct trouble. When my washing machine blew apart, technician said it was becuase we overloaded it. Second technician advised trouble was covered under warranty. When water heater broke it cost me nearly $700 for installation of the new water heater. When garage door opener ripped away from top panel of the garage door, it cost me nearly $3400 to replace the door and opener.

4 years ago

Reply from American Home Shield

Hi Bill,
I hate to hear about the delay in service and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Willie L. Hensley Fairfax Station, VA

I can call American Home Shield twice in one day to discuss a claim and each time I call they waste my time going over data/personal information on file. It makes no sense! They should annotate the file with the last date info was updated. It is unbelieveable that a person can call 10 minutes later and have to go through the same questions (i.e. verifying email address, phone number etc...).

4 years ago

Reply from American Home Shield

Hi Willie. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with to assist with any unresolved service issue.

Nov. 23rd, 2021

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Verified Customer

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Ferchie Abad Santos North Las Vegas, NV

I had HVAC Maintenace done and the company that did it inadvertently disabled my thermostat. I called the company and they advised me to call AHS so they can come back to fix the thermostat. When I called AHS I was told that I had to pay another $75 in order for them to send the company back out.

4 years ago

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Faith Wilkisson Lincoln Park, NJ

Went above and beyond. My furnace needed a part, they went and got the part and returned immediately.One day they identified the problem and fixed it.

4 years ago

Reply from American Home Shield

Hi Faith. We are so glad that you took time to let us know the issue with your furnace was resolved so quickly and efficiently. We look forward to providing you with this same level of service for your next repair need as well.

Nov. 23rd, 2021

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Verified Customer

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Syed Shah Saint Paul, MN

There was a lack of communication between AHS and the vendor who then wasn't able to service us as a customer. As soon as the vendor found out, they immediatley jumped at the chance to assist us. I don't care who is at fault, as a customer, it's AHS' responsibilty to handle their communication with vendors with whom they have contracts. No, please don't call me or try to explain away or place the blame on the vendor. Take ownership, follow up with your vendors regularly and we, the customers, will be satisfied.

4 years ago

Reply from American Home Shield

Hi Syed. Thank you for taking time to express your concerns regarding your recent service experience. We appreciate your feedback and we are sorry to hear you were not pleased with the service you received. We look forward to providing you with a better experience in the future.

Nov. 23rd, 2021

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Verified Customer

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Travis Oxford, OH

My problem was resolved in a fast and timely manner. I have never had a home warranty but I would recommend this company to anyone who is interested in a home warranty.

4 years ago

Reply from American Home Shield

Hi Travis,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Addie King Louisville, KY

I don't recall rating my experience with AHS with a negative, I have only had very good experiences. Always in a timely manner, friendly however very professional.

4 years ago

Reply from American Home Shield

Hi Addie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Debbie Simpson Marion, AR

because this time it didn't take for them to get a tech out and the person that came fixed it in less than an hour and I did not have to be late getting back to work.

4 years ago

Reply from American Home Shield

Hi Debbie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 18th, 2021

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Verified Customer

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William Swiger Cocoa, FL

AHS did what they said they would do. One month in my dishwasher took a Dump. Technician was scheduled by AHS to evaluate and unit was replaced at no extra charge.

4 years ago

Reply from American Home Shield

Hi William. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Nov. 17th, 2021

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Verified Customer

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Michael A Brickley Parkville, MD

Don't have an often enough need for the service. Too often, the issues that I have with my home, AHS doesn't seem to cover it. I've been in my home 11 years and have used my AHS less than 20 times. Most of those times, the cost of what I needed done would have been covered by the $75 service fee alone.

4 years ago

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Verified Customer

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George A Livesey Reno, NV

American Home Shield is very good with their coverage and very good for their customers. They have good communication with customers as well as friendly employees.

4 years ago

Reply from American Home Shield

Hi George. Thank you for letting us know you are pleased with the service and coverage we offer. We look forward to providing you with great service again.

Nov. 17th, 2021

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Verified Customer

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Lisa Suarez Columbia Station, OH

My water heater needs to be replaced. We've been waiting 3 weeks for the part to be delivered. Every time I have called American home shield to check on the repair I have been given by a different reason/excuse First I called and was told the service provider could change the type of water heater I could get. Then another person contacted the purchasing department for me and gave me a ship date. Another person told me they were not authorized to contact the supplier and had no information. It has been a very frustrating experience

4 years ago

Reply from American Home Shield

Hi Lisa. Thank you for taking time to let us know that the issue with your water heater still has not been resolved. I would be happy to speak with you to assist with a resolution to this matter.

Nov. 22nd, 2021

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Verified Customer

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Camille Tacoma, WA

Very informative and efficient. The technician was very knowledgeable and understanding. He was respectful of my property and used proper safety precautions for Covid-19.

4 years ago

Reply from American Home Shield

Hi Camille. It is really wonderful to hear about your experience. It s our goal to provide our members with professional and efficient service. We are so happy to have done this for you. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Michael Adams Columbia, MD

They do not check out the reputation and reviews on the service companies that they arbitarily hire to do the service. They are terrible, inept and have terrible reviews on-line. I have had to pay for 3 different service calls for my fridge and it has been 4 weeks with out my fridge being repaired. My washer and dryer same thing with two repair calls for same issue over the past 2 months. As I type, I have no working washing machiene and no fridge/freezer. Terrible service and companies that they hire. Then AHS has a lenghty wait time to review your case , asking for a different service company. Like it is a scam.

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for taking time to tell us about your service experiences with your appliances. I am sorry to hear that you are without your washer and refrigerator. I would be happy to speak with you to further address these issues.

Nov. 19th, 2021

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Verified Customer

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Edgardo Arevalo Cerritos, CA

Very prompt on schedule. Explained everything in detail on what have to be done and what aren't the expectations will be. Will let me know shortly.

4 years ago

Reply from American Home Shield

Hi Egardo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Rebecca Bronheim Washington, DC

My first experience with them was terrible. The vendor they recommended didn't show up for over a month. They would schedule and cancel. Since then, it has been better. Although I asked them to get a plumber's report and they never did so I had to hire a plumber outside the service.

4 years ago

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Verified Customer

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Eric Braden Lancaster, TX

I had a service call for my range oven. I informed the rep that my breaker was shutting off. AHS sent out a tech, the tech said I needed an electrician. Sunrize Electric came out and said I needed a new breaker and he would have to order one. He said he would contact me back, however he never did. I tried to contact Sunrize Electric for over a week with no response. Finally I called another Electrician and the breaker was repaired the same day. I then called AHS and spoke with a rep Jen#124918 who told ne I could not get a refund for the $100 service call. I asked to speak with a supervisor or manager and Jen said no supervisor or manager was available. I went without my range oven for over two weeks.

4 years ago

Reply from American Home Shield

Hi Eric. Thank you for bring this matter to our attention. I am sorry to hear the electrical company did not call you back to complete the job. I would be happy to speak with you further regarding this issue.

Nov. 17th, 2021

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Verified Customer

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Dorothy Willis Atlanta, GA

A technician was scheduled for service and cancelled within a few hours because they didn't service my area. American Home Shield did not call me to inform me of what happened so I was sitting at home waiting for the tech to show up on the appointed day. I called many times but it wasn't until I called a third time that I was informed of the situation and was offered a new date.

4 years ago

Reply from American Home Shield

Hi Dorothy. Thank you for bringing this matter to our attention. I am very sorry to hear your appointment was canceled and you were not notified. I would be happy to speak with you to further address this issue.

Nov. 17th, 2021

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Verified Customer

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NC Jacksonville, FL

Have called several times in the last two weeks to get a billing issue resolved. No one has returned any of my calls though they insist that they'll call me back with the resolution. Spoke with an agent yesterday who explained He'll submit an investigation to the billing department to resolve this issue. Why have five customer service representative before him not offered to this do this

4 years ago

Reply from American Home Shield

Hi NC. Thank you for bringing your billing issue to our attention. I would be happy to speak with you and assist with a resolution.

Nov. 17th, 2021

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Verified Customer

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Mercedes Mitchell Villa Rica, GA

I'm very happy to know that American Home Shield is a company that is honest and has your their service is alway available and sends quality technicians to work on repairs

4 years ago

Reply from American Home Shield

Hi Mercedes. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we have had to opportunity to do that for you. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Aris Hill Huntsville, AL

Because the companies that they send to do the jobs are unreliable and unprofessional. They take a long time to schedule job and if you have to call them to come back like I did , they don't answer phone, and they don't call you back even though the company has reassigned them to the job and you are just supposed to wait and be without your appliance working until they see fit to come back.

4 years ago

Reply from American Home Shield

Hi Aris. Thank you for taking time to tell us about your service experience. I am sorry to hear that the company has not contacted you to return and take care of the problem. I would be happy to speak with you to address this matter further.

Nov. 17th, 2021

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Verified Customer

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Dequita Lewis Clarksville, TN

Because their company doesn't have very good communication and they only want to pay for certain issues. But continue to take our money with our warranty. Some of the companies they use are very unprofessional and rude. The company isn't really what we thought it would be

4 years ago

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Verified Customer

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Ennis Johnson Cleveland, OH

I have been left on my own for the installation of a dishwasher it's nice but not nearly as good as the one that was replaced, and I still have not completed the installation. I didn't believe that would happen. I give three stars,because I can't see giving money for less.

4 years ago

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Verified Customer

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Jasper Wilson Upper Marlboro, MD

AHS has always been ready to provide assistance when I need it. They communicate immediately when I make a service request. Everyone is professional and business-minded.

4 years ago

Reply from American Home Shield

Hi Jasper. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service and coverage we provide. We look forward to taking care of your next repair need.

Nov. 9th, 2021

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Verified Customer

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Jorge Perez Ponce Murrieta, CA

Been a member for years, initially not very happy, but the quality of service has improved dramatically. I stand by AHS loyally and strongly recommend.

4 years ago

Reply from American Home Shield

Hi Jorge. We are so happy that you let us know about your AHS experience. We really appreciate your loyalty. It makes us work even harder to provide you with great service. Thank you for being a valued home warranty member.

Nov. 8th, 2021

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Verified Customer

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Richard Barker Philadelphia, PA

Although most of their contractors are good & professional, occasionally there's a bad one. Also, I strongly dislike when many of their operators have extremely heavy accents, making it very difficult to understand yhem.

4 years ago

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Verified Customer

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Robert S Ripley New Orleans, LA

We continue to have issues with the service providers not being honest. Especially HVAC and Plumbing Contractors. HVAC actually discharged Freon directly into atmosphear decharging our system then saying that there was a leak wanting an additional $1200 for "Uncovered" repairs. We had to request a second opion their finding NO LEAK just no Freon! AHS still requires us to pay full price to replace the missing freon that "Your" service tech released without a recovery system into the enviroment! Very Dishonest and possible violation of federal law!..

4 years ago

Reply from American Home Shield

Hi Robert. Thank you for your feedback. I am sorry to hear that you feel that the contractors have been dishonest. I would be happy to speak with you to address your concerns further.

Nov. 10th, 2021

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Verified Customer

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Rindy Raymond Windsor Heights, IA

The professionals they contract with do a great job. I had my furnace recently serviced and the service person was on time and explained everything to me.

4 years ago

Reply from American Home Shield

Hi Rindy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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don ferguson Red Oak, TX

problem was not resolved,EJs repair sent a tech i am very diddapointed in the service i received,and i am requesting a full refund of my renewal,and also a refund for the deductable that i paid for the repair that was not done. cian out to repair my microwave oven that was suppose to en repaired but 2 days later still had the same problem. iIinformed AHS,and EJs repair that the problem still exist.l wasgiven an appointment for Monday between 12pm &4pm. The repairman didnt arrive until 5:30pm.he came in and told me to put a cup of water in the microwave and turn it on,after the microwave cut off he took too the cup of water out of the microwave and said ,its getting hot,i told him it never failed to get hot,the problem was that the microwave would randomly cut on and start heating,and the only way to stop it from running was to open the door.The repairman said it was not anything he could do,and left. The repairman arrived at my home at 5:30pm,he left my home at 5:34,which was recorded on my Ring doorbell camera.I AM VERY DISSAFIED ,because my microwave is dtill not functioning ,and I am paying for a warranty and deductiable for very

4 years ago

Reply from American Home Shield

Hi Don. Thank you for your feedback regarding your service experience for the microwave. I am sorry to hear that you are still having the same problem with it. I would be happy to speak you to further address this issue.

Nov. 10th, 2021

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Verified Customer

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Lonnie Hunter

It's totally worth it. The professional service they provide. The savings are very good and I appreciate the fast responses and the repairs are great. Thanks

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lonnie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Patricia Lynne White Norman, OK

I have used American Home Shield a few times in the past and felt the people/repair service sent to help me were professional and helpful. Friday, Oct. 15th, I called AHS as I noticed a slight gas odor in my garage and requested help. Sunday, Oct. 17th, Plumb Genius sent an employee to check my water heater and to help me find source of gas leak. After checking the water heater and in the attic, he did find there was gas in the attic but was unable to find the source. He said he would put in a high priority order and turned off the gas to my house. Monday, Oct. 18th, I called Plumb Genius about help. They said they would send someone to check for the leak on Friday, Oct. 22nd between 11:00-3:00. I took off work to meet them and after 3:30 PM I received a call from Plumb Genius that said they would not be able to come. They could come on Sunday, Oct. 24th between 8-12:00. On Sunday, Oct. 24th, at 11:30 AM they called and said they couldn't come until next week. My options were, Wed. Oct. 27th or Sat. Oct. 30 (Keep in mind that I was without heat or hot water since Oct. 17th.) I told them to cancel that order and that I would get my own plumber. Which I did. On Sunday, Oct. 24th, I called American Home Shield to express my frustration and asked for help. I guess there was nothing they could do, I honestly don't remember all the details of that conversation, but it was like what I am expressing here. To say that I was disappointed in AHS and Plumb Genius is an understatement. I'm sure that I saved AHS money since my repairs weren't completed by them and I had to cover the cost of my repairs as well as my yearly fee to American Home Shield. I don't call often, but when I do, I need help. I expected to get that help from American Home Shield and am disappointed.

4 years ago

Reply from American Home Shield

Hi Patricia. Thank you for taking time to let us know about your service experience with the plumbing issue. I am sorry to hear that problem was not taken care of. I would be happy to speak with you to address this matter further.

Nov. 10th, 2021

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Verified Customer

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Pamela A Wielander Chandler, AZ

Why you sent me a awful HVAC guy who put the wrong motor in my AC unit and bent my fan blades, tried to sell me a $800 part that ended up being totally fine after I asked for a second opinion. Not quite sure why you charged me $75 for that second opinion when I call I was told it would be looked into but I never heard anything back. I did not want the initial HVAC guy here he was very rude when I address the issue with them so if it wasn't for that I probably would have gave you a five star.

4 years ago

Reply from American Home Shield

Hi Pamela. Thank you for letting us know about your service experience with the air conditioning. I am sorry to hear that you were not satisfied with the service your received. I would be happy to speak with your further regarding this matter.

Nov. 10th, 2021

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Verified Customer

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Jeannette Salcido Farmington, NM

They didn't find a local garage dealer in my area, waited for 3 days and finally company responded they were in a different state and declined order. Nobody contacted me from warranty place. They couldn't find a local place, so i did and paid out of pocket!

4 years ago

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Verified Customer

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Brenda J Hathaway Mc Kinney, TX

Called them about a problem and they told me right away who would be calling to fix it. The person came in a couple of days and fixed the problem in less than 10 minutes.

4 years ago

Reply from American Home Shield

Hi Brenda,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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0 Erie, PA

The most recent experiences have been positive. There's been a couple of experiences that have been very negative with getting someone located and found in the hopes that we have to go through to have coverage which make it prohibitive.

4 years ago

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Verified Customer

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L. Korman Pikesville, MD

This time everything went smoothly from beginning to the end. Our oven was deemed unrepairable. We chose to do a cash out and purchased our new oven locally. Our check came in very timely. Thank you!!

4 years ago

Reply from American Home Shield

Hi L. Korman,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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William Swartz Jr

they really worked to fix my washer but couldn't, we were offered replacement or new and told amount we had found what we wanted exactly and for less then price given then send paperwork back and get refund. win/win

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi William. Thank you for your review. We are so happy to hear that your washer was repaired and back in working condition for you so quickly. We want you to know AHS will be there for you when you need us.

Nov. 1st, 2021

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Verified Customer

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John Hilbert Lacombe, LA

The ice maker in my refrigerator went out after several atte.pts to replace it a new one could not be located, AHS bought me a new refrigerator. Great service.

4 years ago

Reply from American Home Shield

Hi John. Thank you for letting us know that you were pleased with the service your received for your refrigerator. We want you to know you can count on your warranty coverage with AHS when you need us.

Nov. 2nd, 2021

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Verified Customer

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Greg Austin, TX

They aren't the company they used to be. Very common to be on-hold for almost an hour just to talk to someone. They require parts to be sent from their facilities instead of local vendors being able to get them faster locally. Multiple times, vendors just showed up without calling to make sure the appointment time would work. It's bad! I own a property management company so we have to deal with AHS regularly and they continue to disappoint. I won't be renewing my own policies and will go to another warranty company.

4 years ago

Reply from American Home Shield

Hi Greg,
Thank you for bringing the issues regarding the repair company to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Greg Taylor Union City, GA

They recently send somebody out here to fix my refrigerator the gentleman ordered the parts the guy that came to put the part on said I didn't need that part and my refrigerator is doing the same thing leaking all over my kitchen ruining my tile nobody will get in contact with me to come fix it

4 years ago

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Verified Customer

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Celeste Romero Moreno Valley, CA

My experience with American home shield has been OK, they have resolved some of my matters however not all. A few weeks ago I spent over an hour in the phone trying to resolve an issue and nobody was able to help me with applying a coupon code that I was told was going to be applied to my account

4 years ago

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Verified Customer

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Carole Spring Stockton, CA

Excellent! The technicians were prompt, courteous and professional. Especially the refrigerator repairman. Would definitely refer people to American Home Shield/

4 years ago

Reply from American Home Shield

Hi Carole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Reynaldo Abagat National City, CA

I reported a problem with my refrigerator/ freezer and technician came to supposedly fixed it. The compressor was recharged and technician reported the problem was fixed. I submitted a mother work request for the same problem freezer temperature was too high that ice cream will not freezes up and melted like a milkshake. By me requesting service for the same problem was charged another $75.00.

4 years ago

Reply from American Home Shield

Hi Reynaldo. Thank you for bringing your concern regarding your refrigerator to our attention. I do hate to hear that you had the same problem again. I would be happy to speak with you to discuss this issue further.

Oct. 26th, 2021

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Verified Customer

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Raejean Avalos Bremerton, WA

Ultimately the company followed through with repairs and appliance replacement but it took 6+ phone calls and contacts to complete the tasks. Personnel were helpful on the phone but follow up was weak.

4 years ago

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Verified Customer

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Jean Kerr Laurel, MD

I had American Home Shield when I had my townhouse and now again with my single family house and didn't have any problems when I need service for my appliances.

4 years ago

Reply from American Home Shield

Hi Jean. We are so happy to hear how pleased you have been with your warranty coverage. It's great to know you continued with the warranty on your new home as well. We want you to know you can always count on us when needed. We look forward to working with you for many more years to come.

Oct. 26th, 2021

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Verified Customer

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Angela Burruss Upper Marlboro, MD

Overall, the service from AHS and the service providers has been very good. AHS customer service reps are polite and very helpful. Most of the service providers have been very good over the last five years.

4 years ago

Reply from American Home Shield

Hi Angela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 27th, 2021

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Verified Customer

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Brenda Thomas Blacklick, OH

Air condition was serviced for routine maintenance then several months later I had another service call because my air wasn't cooling only to find out it was low on Freon not sure if that could have been detected beforehand

4 years ago

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Verified Customer

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Rebecca Beach Benton Harbor, MI

Pay $71.99 monthly for service & then $75 each service call! Needed dryer repair. Was told they had no one to service that model (although I've had it repaired at least 3 times before), & I need to find my own repair person. Really?!

4 years ago

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Verified Customer

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Jenny Partington Falls Church, VA

They've been excellent for years but lately they seem to be making their contractors order parts through them which is making repairs take a couple of weeks at times instead of a couple of days. I wish they would go back to the old way they did it.

4 years ago

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