American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Andre Tarter Lincoln, NE

Very fast and polite. We made the call, filed the claim, next thing we knew, a nice plumber was calling us to set up appointment and we got all taken care of:)

2 years ago

Reply from American Home Shield

Hi Andre. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Dec. 31st, 2021

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Verified Customer

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Phyllis Pugh Hampton, VA

I do not request services often. Slow response from Plumber , did not complete the job. He was rude. Requested second opinion from another week plumber. AHS continued to refer me back to back he original me a plumber. Finally I got a refer and had to payAMS additional money. This bad experience lasted about 4 months. The call customer Service people appears in to tell you OK I will sent to manger just to get you off the phone. They say They will call back but the don't. My second experience with a plumber went well.

2 years ago

Reply from American Home Shield

Hi Phyllis. Thank you for taking time to let us know about your service experience with your plumbing issue. I hate to hear you were not pleased with the service you received. I would be happy to look into this matter further and follow up with you.

Dec. 31st, 2021

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Verified Customer

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Edmond J. Kerollis

Lately the issues uncovered during a service call are not covered even though I upgraded to the Premium service.

2 years ago Edited January 10, 2024

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Verified Customer

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Tina Pimentel Gilroy, CA

I get great services they know want there doing you tell them the problem and they know wants the problem I'm very happy with this company would not go anywhere else

2 years ago

Reply from American Home Shield

Hi Tina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 30th, 2021

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Verified Customer

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Kenneth Pierre Grand Prairie, TX

My past experience with my refrigerator repair was a disaster!! I was without a refrigerator for a couple of weeks before I had to purchase a small one to survive. I lost over 300 dollars in groceries! And it took over a month to get it resolved. 1st Choice appliance repair was horrible and lacking in customer service! AHS wasn't much better in tat depth. I made several calls and had someone in dispute dept tell me he couldn't change vendors, and insinuated that fridge may not have been working before tech arrived

2 years ago

Reply from American Home Shield

Hi Kenneth. Thank you for taking time to let us know about the service experience with your refrigerator. I do hate to hear that you were not pleased with the service you received. I would be happy to speak with you to discuss your concerns further.

Dec. 21st, 2021

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Verified Customer

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Gail Eden Prairie, MN

Our policy states AHS covers the HVAC, but apparently it doesn't cover all of it. So they denied our claim. And the entire process with customer service was not good either. First they sent out a company that did not work on our particular problem. The next company could work on it and recommended a replacement as no parts were available. AHS denied the replacement but did not notify either the company or me. After I called they sent out another company for a second opinion. This company did not work on my type of unit, so AHS had to send out another company. Again, the claim was denied but AHS did not notify us. It's been almost 4 weeks from my initial call. AHS has been a waste of time and money.

2 years ago

Reply from American Home Shield

Hi Gail. Thank you for your feedback. I am sorry to hear that you were not pleased with your recent service experience. I would be happy to look into this matte further and follow up with you.

Dec. 21st, 2021

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Verified Customer

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Dawn C Morton Frederick, MD

Just purchased our home and right away needed the stove repaired. The part was not available and they replaced the unit with a new one within a little over a week.

2 years ago

Reply from American Home Shield

Hi Dawn. Thank you for taking time to write a review. It is so wonderful that your issue with the stove was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Dec. 21st, 2021

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Verified Customer

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Debra J Bryant Southaven, MS

When I called American Home Shield I received prompt and courteous both from the representatives I spoke to and the companies which completed the work.

2 years ago

Reply from American Home Shield

Hi Debra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Newkirk Bakersfield, CA

I have had good experiences and bad ones. This latest transaction, I have yet to hear from the pool company to tell what is wrong with my pool. He just closed the ticket and hasn't told me anything yet. I've left several messages and nothing.

2 years ago

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Verified Customer

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Miquel Jenkins Randallstown, MD

When I have had to get home repairs done, it takes a long time to get my appliance repaired. It took 3 visits (almost a month) to get my dryer fixes. Also, my monthly installment prices increase each year. When I called to get a discount, I was told it was not possible. Not customer friendly, especially for long time clients.

2 years ago

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Verified Customer

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Tina Ritter Kirbyville, TX

I had an issue with my HVAC system and within one day I had an appointment scheduled. I didn't have to wait long at all to get the issue taken care of.

2 years ago

Reply from American Home Shield

Hi Tina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

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Verified Customer

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Delores Benford Jonesboro, GA

They're on time, very nice Gentleman that came to my home. He knew what he was doing and didn't take to long to see the problem about my washing machine.

2 years ago

Reply from American Home Shield

Hi Delores. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 15th, 2021

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Verified Customer

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Madeline Jackson Orlando, FL

I have had issues with Home Shield not following through on issues in the past. Also, they increased the cost of my coverage and did not notify that an increase in coverage was imminent.

2 years ago

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Verified Customer

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Jennifer Liescheidt Fullerton, CA

Is there any operations left here in the states? There's literally no way to talk to anyone who isn't a phone bank or work at home worker in the Philippines. There's no recourse for your mistakes and the wait times are interminable. I've had an open work request since 11/22 and 3 different technicians sent out, but no resolution or movement forward. WE HAVE NO KITCHEN SINK. Now your phone lines are down. There is no other way to contact AHS. Your company is inefficient and your employees are bound to a ridiculous set of "procedures" that make no sense and hinder anyone from making progress. If we didn't have a pool we would dump you immediately. I tried to leave a rating of zero, but your survey wouldn't even allow that. I could not be more frustrated with American Home Shield and your poor employees are at the mercy of 1000's of passed off customers. Joke.

2 years ago

Reply from American Home Shield

Hi Jennifer,
I hate to hear about your lack of service regarding your most recent experience to have the leak repaired. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

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Verified Customer

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Fernando Sauceda Whittier, CA

At first the AC company came out and said there was no problem. Then the power went out on my thermistat again. I had you guys recall them and they did call once to let me know they could be at my house in 40 minutes. They never showed up, never called. I found out the fallowing Tuesday that they or someone cancelled the call. My heater still does not work. It is now 14 days since the recall and they have yet to contact me in anyway to make an appointment to fix the power issue to my thermostat. Your company American Home Shield tries to contact Right Tech Heating and Air and tell me to wait. All I do is wait and never hear back from your company or Right Tech. I am Very disappointed with this service over all.

2 years ago

Reply from American Home Shield

Hi Fernando. Thank you for bringing this issue to our attention. I am sorry to hear that the vendor did not return to address the issue with your thermostat. I would be happy to look into this issue and follow up with you.

Dec. 16th, 2021

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Verified Customer

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Elizabeth Armstrong Lancaster, TX

I am a long time customer of AHS. Each time I call I Receive prompt courteous professional service. The work is always done professionally. Excellent

2 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

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Verified Customer

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Carrie Dixon Chicago, IL

Very frustrating! After paying for a contract, they send out substandard contractors & when the contractor is unable to remedy the problem, AHS attempts to deny the service/claim due to reasons that are not valid. They pay the contractor they chose who couldn't remedy the problem then penalize the customer when the inadequacy (& fault/problem) is with AHS's contractor. Being a customer for years, thinking you have a warranty to protect/assist is a crock-AHS has not demonstrated they care about their customers. I am currently researching other home warranties & plan to cancel my contract w/AHS. If I could rate zero (0) stars I would, but the options are 1-5 but truly my rating is zero (0) stars. Do better American Home Sheild!

2 years ago

Reply from American Home Shield

Hi Carrie. Thank you for your feedback. I do hate to hear that you are not finding the value in your warranty coverage. I would be happy to look into any unresolved issue and follow up with you.

Dec. 15th, 2021

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Verified Customer

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Ayanna A Brown Silver Spring, MD

They are usually responsive, but my last call regarding the lighting in the bathroom, I didn't receive a follow-up call or response explaining the reason for no coverage. I found out when I called the contractor myself.

2 years ago

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Verified Customer

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Linda Blakley Lake Dallas, TX

Turnaround time was extremely bad. I was without a refrigerator for 3 months. They kept trying to replace parts on a 15 year old refrigerator when they should have just replaced the refrigerator. I was without air conditioning for 2 weeks in the Texas heat due to turnaround time. I spent hours on hold every time I called. There's a lot more issues but I don't want to go into them.

2 years ago

Reply from American Home Shield

Hi Linda. Thank you for bringing your concerns to our attention. I am sorry to hear that you were not pleased with the service you received due to delays with completing the repairs. I would be happy to speak with you to address these issues further.

Dec. 15th, 2021

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Verified Customer

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laura Toms River, NJ

We have the toilet repair person from hell. It has been over a month, your customer service gives the same speech and no one shows up. We asked to have the person changed and they still waiting. the other one was scheduled and just never showed up. We are aftaid to allow the other company into our home since we have made a stink about them. BTW, they never answer our emails or phone calls.

2 years ago

Reply from American Home Shield

Hi Laura, Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

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Verified Customer

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Xiomara Perris, CA

Super great insurance coverage, had to use them in my home and their platinum coverage is the best I did not paid any thing for my water heater super great full

2 years ago

Reply from American Home Shield

Hi Xiomara. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Dec. 8th, 2021

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Verified Customer

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Tracey Laughlin Kearneysville, WV

It's almost impossible to get through on the phone to speak to ahuman being. I have a billing problem with AHS can't get it resolved without speaking to someone. I had this same issue last year. Your phone system is your biggest problem, lack of customer service.

2 years ago

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Verified Customer

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Wanda Wilburn Lawrenceville, GA

My many years as a customer has given me the knowledge that American Home Shield is a well-managed company and offers wonderful service to Homeowners.

2 years ago

Reply from American Home Shield

Hi Wanda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

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Verified Customer

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Billy Amos Seguin, TX

American Home Shield has set up repair service quickly . We love the FaceTime so home shield has Video of what type of services we need and can pass it onto right away to the service people.

2 years ago

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Verified Customer

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Sharon Taylorson Pasadena, CA

We have experienced one AC company which AHS contracts with that is DISHONEST. It has caused us to pay hundreds of dollars out of pocket that would not have happened with an honorable company. AHS needs to thoroughly evaluate companies they hire. The problem being the word of the customer vs. the contracted company.

2 years ago

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Verified Customer

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Lois Smith Hillsboro, OR

My repairs are fixed or replaced in a timely manner. My renewal price was reduced to an amount at which I decided to stay instead going an alternate company.

2 years ago

Reply from American Home Shield

Hi Lois,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

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Verified Customer

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Pieter Lechner Medford, OR

They have sent highly qualified people usually the day after I've reported a problem. And they have always fixed the problem, which gives me peace of mind.

2 years ago

Reply from American Home Shield

Hi Pieter. We truly appreciate your positive feedback. Thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 29th, 2021

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Verified Customer

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Ed Genthner Severn, MD

They always make sure that my services are completed to expectations and if things are not done right they send out another technician or company to service my problems.

2 years ago

Reply from American Home Shield

Hi Ed. We are so happy to know we met your expectations for service. It is our goal to provide you with this same level of service each time you need to use your warranty. Thank you for being a valued member of American Home Shield.

Nov. 29th, 2021

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Verified Customer

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Alice Jones Pensacola, FL

When I call to ask questions, it's hard to get a live person, once I get one it's hard to understand the person(accent very heavy). Or person does not understand my questions, I have to explain throughly the home problem. Plus, I pay you monthly, why do I have to pay an additional amount ?

2 years ago

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Verified Customer

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Paul Vitt Summerville, GA

When needed, they deliver, not a lot of double talk or delay. For the most part the vendors assigned have been very acceptable. Customer over 13-15 years and two different homes

2 years ago

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Verified Customer

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Leah Trevino Franklin, OH

AHS no longer looks out for the customer, they have decided to write in exclusions named modifications so they don't have to cover the cost of the repair/replacement. Now the contracted service company gauges the customer for those modifications and AHS could care less. They have left the customer who pays for coverage flying in the wind. Makes it feel like the warranty I have been paying into for 20 years is worthless now.

2 years ago

Reply from American Home Shield

Hi Leah. Thank you for expressing your concerns about your contract coverage. I would be happy to speak with you to discuss this matter further.

Nov. 23rd, 2021

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Verified Customer

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Bill Kessler Citrus Heights, CA

When technician replaced pool pump, he did not ground it correctly. When technicain replaced garbage disposal, he did not remove plug from disposal drain correctly. Had to pay another techniician $75 to correct trouble. When my washing machine blew apart, technician said it was becuase we overloaded it. Second technician advised trouble was covered under warranty. When water heater broke it cost me nearly $700 for installation of the new water heater. When garage door opener ripped away from top panel of the garage door, it cost me nearly $3400 to replace the door and opener.

2 years ago

Reply from American Home Shield

Hi Bill,
I hate to hear about the delay in service and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Anne Smith Green Valley, AZ

MHS ordered the replacement microwave with the frame that did not fit.They installed the microwave now they have to take it out and find one with the trim piece (frame) They found another one but it did not come in black. One mistake after another.

2 years ago

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Verified Customer

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Beth Broach Jenks, OK

Do not leave an option to describe issue you are having. I also told the contractor what I needed over the phone . I already paid $100. When they came out they said they were not able to do the work but kept the $100 anyway. I am a realtor and sell your warranties for the past 7 years. My $100 was taken when they already knew they could not perform the work.

2 years ago

Reply from American Home Shield

Hi Beth,
I hate to hear about the delay in service and service fee that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

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Verified Customer

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Richard Meyerowich Boca Raton, FL

My air conditioners are 15 years old. I've had numerous problems an AHS has refused to replace them. I've had 2 independent companies come to inspect (at my expense) and both agreed the units should be replaced. I've been told that AHS will never agree to replace until the units fall apart.

2 years ago

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Verified Customer

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Mary D Harrison Deatsville, AL

Easy Set up on the website. Receive a phone call to set up an appointment within 5 minutes. Flexible with the times to come out. Service company was on time.

2 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Willie L. Hensley Fairfax Station, VA

I can call American Home Shield twice in one day to discuss a claim and each time I call they waste my time going over data/personal information on file. It makes no sense! They should annotate the file with the last date info was updated. It is unbelieveable that a person can call 10 minutes later and have to go through the same questions (i.e. verifying email address, phone number etc...).

2 years ago

Reply from American Home Shield

Hi Willie. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with to assist with any unresolved service issue.

Nov. 23rd, 2021

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Verified Customer

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Kathy Lester Gilbert, AZ

Took 3 service calls to fix refrigerator. Once the ticket was reassined to a company that already said they could not fix it. Tasks get done if persistent enough. Task took 2 weeks to final repair. Long time to do without refrigerator.

2 years ago

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Verified Customer

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Ferchie Abad Santos North Las Vegas, NV

I had HVAC Maintenace done and the company that did it inadvertently disabled my thermostat. I called the company and they advised me to call AHS so they can come back to fix the thermostat. When I called AHS I was told that I had to pay another $75 in order for them to send the company back out.

2 years ago

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Verified Customer

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Travis Oxford, OH

My problem was resolved in a fast and timely manner. I have never had a home warranty but I would recommend this company to anyone who is interested in a home warranty.

2 years ago

Reply from American Home Shield

Hi Travis,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Faith Wilkisson Lincoln Park, NJ

Went above and beyond. My furnace needed a part, they went and got the part and returned immediately.One day they identified the problem and fixed it.

2 years ago

Reply from American Home Shield

Hi Faith. We are so glad that you took time to let us know the issue with your furnace was resolved so quickly and efficiently. We look forward to providing you with this same level of service for your next repair need as well.

Nov. 23rd, 2021

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Verified Customer

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Addie King Louisville, KY

I don't recall rating my experience with AHS with a negative, I have only had very good experiences. Always in a timely manner, friendly however very professional.

2 years ago

Reply from American Home Shield

Hi Addie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Syed Shah Saint Paul, MN

There was a lack of communication between AHS and the vendor who then wasn't able to service us as a customer. As soon as the vendor found out, they immediatley jumped at the chance to assist us. I don't care who is at fault, as a customer, it's AHS' responsibilty to handle their communication with vendors with whom they have contracts. No, please don't call me or try to explain away or place the blame on the vendor. Take ownership, follow up with your vendors regularly and we, the customers, will be satisfied.

2 years ago

Reply from American Home Shield

Hi Syed. Thank you for taking time to express your concerns regarding your recent service experience. We appreciate your feedback and we are sorry to hear you were not pleased with the service you received. We look forward to providing you with a better experience in the future.

Nov. 23rd, 2021

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Verified Customer

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Debbie Simpson Marion, AR

because this time it didn't take for them to get a tech out and the person that came fixed it in less than an hour and I did not have to be late getting back to work.

2 years ago

Reply from American Home Shield

Hi Debbie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 18th, 2021

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Verified Customer

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Michael A Brickley Parkville, MD

Don't have an often enough need for the service. Too often, the issues that I have with my home, AHS doesn't seem to cover it. I've been in my home 11 years and have used my AHS less than 20 times. Most of those times, the cost of what I needed done would have been covered by the $75 service fee alone.

2 years ago

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Verified Customer

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George A Livesey Reno, NV

American Home Shield is very good with their coverage and very good for their customers. They have good communication with customers as well as friendly employees.

2 years ago

Reply from American Home Shield

Hi George. Thank you for letting us know you are pleased with the service and coverage we offer. We look forward to providing you with great service again.

Nov. 17th, 2021

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Verified Customer

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William Swiger Cocoa, FL

AHS did what they said they would do. One month in my dishwasher took a Dump. Technician was scheduled by AHS to evaluate and unit was replaced at no extra charge.

2 years ago

Reply from American Home Shield

Hi William. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Nov. 17th, 2021

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Verified Customer

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Lisa Suarez Columbia Station, OH

My water heater needs to be replaced. We've been waiting 3 weeks for the part to be delivered. Every time I have called American home shield to check on the repair I have been given by a different reason/excuse First I called and was told the service provider could change the type of water heater I could get. Then another person contacted the purchasing department for me and gave me a ship date. Another person told me they were not authorized to contact the supplier and had no information. It has been a very frustrating experience

2 years ago

Reply from American Home Shield

Hi Lisa. Thank you for taking time to let us know that the issue with your water heater still has not been resolved. I would be happy to speak with you to assist with a resolution to this matter.

Nov. 22nd, 2021

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Verified Customer

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Camille Tacoma, WA

Very informative and efficient. The technician was very knowledgeable and understanding. He was respectful of my property and used proper safety precautions for Covid-19.

2 years ago

Reply from American Home Shield

Hi Camille. It is really wonderful to hear about your experience. It s our goal to provide our members with professional and efficient service. We are so happy to have done this for you. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Michael Adams Columbia, MD

They do not check out the reputation and reviews on the service companies that they arbitarily hire to do the service. They are terrible, inept and have terrible reviews on-line. I have had to pay for 3 different service calls for my fridge and it has been 4 weeks with out my fridge being repaired. My washer and dryer same thing with two repair calls for same issue over the past 2 months. As I type, I have no working washing machiene and no fridge/freezer. Terrible service and companies that they hire. Then AHS has a lenghty wait time to review your case , asking for a different service company. Like it is a scam.

2 years ago

Reply from American Home Shield

Hi Michael. Thank you for taking time to tell us about your service experiences with your appliances. I am sorry to hear that you are without your washer and refrigerator. I would be happy to speak with you to further address these issues.

Nov. 19th, 2021

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