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American Home Shield Reviews

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8.8

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Reynaldo Abagat National City, CA

I reported a problem with my refrigerator/ freezer and technician came to supposedly fixed it. The compressor was recharged and technician reported the problem was fixed. I submitted a mother work request for the same problem freezer temperature was too high that ice cream will not freezes up and melted like a milkshake. By me requesting service for the same problem was charged another $75.00.

4 years ago

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Reply from American Home Shield

Hi Reynaldo. Thank you for bringing your concern regarding your refrigerator to our attention. I do hate to hear that you had the same problem again. I would be happy to speak with you to discuss this issue further.

Oct. 26th, 2021

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Angela Burruss Upper Marlboro, MD

Overall, the service from AHS and the service providers has been very good. AHS customer service reps are polite and very helpful. Most of the service providers have been very good over the last five years.

4 years ago

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Reply from American Home Shield

Hi Angela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 27th, 2021

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Jean Kerr Laurel, MD

I had American Home Shield when I had my townhouse and now again with my single family house and didn't have any problems when I need service for my appliances.

4 years ago

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Reply from American Home Shield

Hi Jean. We are so happy to hear how pleased you have been with your warranty coverage. It's great to know you continued with the warranty on your new home as well. We want you to know you can always count on us when needed. We look forward to working with you for many more years to come.

Oct. 26th, 2021

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Rebecca Beach Benton Harbor, MI

Pay $71.99 monthly for service & then $75 each service call! Needed dryer repair. Was told they had no one to service that model (although I've had it repaired at least 3 times before), & I need to find my own repair person. Really?!

4 years ago

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Fran Laurel, MD

On August 27, 2021, I submitted a claim for my stove that wasn’t working. American assigned GE Appliances to the repair; however, the contractor informed me and his office that the part needed to fix my stove was no longer available per manufacture. He unplugged my gas stove . Since it was a gas stove I had to be careful when lighting the two burners. He also warned not to plug the stove into the electric socket. After numerous calls to American Homeshield and GE, my stove remains broken. Since August 27th I’ve had to use a match to light the one burner. There were times when I came close to burning myself in that I’m 70yrs old and my hands aren’t as steady as they were 20 yrs ago. On each call to American I was told someone from authorization would call me within 24-48 hours; however, I’ve not gotten any calls from American Homeshield. I’ve even emailed them but received not one reply to my calls nor emails. My grandson lives with me and I have to keep a close watch on him making sure he doesn’t burn himself or cause a fire . This is poor customer service. My contract with American indicates that if they can’t fix it then they will replace it. It’s been 2 months since my initial call for my GE Gas stove not working and to date it remains broken. American Homeshield is in direct violation of our contractual a agreement. I need my GE stove fixed or replaced as per our contract. American promised to do something that it’s failed to fulfill with my claim!! Unacceptable !!

4 years ago Edited January 10, 2024

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Walter Wright Augusta, GA

Always responsive and prompt to handle all requests. Last year I chose anothter vendor and discovered that lower prices dictate lower quality of servic e

4 years ago

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Reply from American Home Shield

Hi Walter,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Jenny Partington Falls Church, VA

They've been excellent for years but lately they seem to be making their contractors order parts through them which is making repairs take a couple of weeks at times instead of a couple of days. I wish they would go back to the old way they did it.

4 years ago

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Dale Hall Oklahoma City, OK

hate to give them one star. Can I give them zero. After calling for the fourth time and spending hours on the phone, I'm still waiting for American Home Shield to mail me a copy of what they want to do about fixing my AC. At first they were going to email me something. Then they couldn't do that and it had been mailed. I would receive it in a few days. Still haven't received it and it's been about three weeks. Called again today, they put me on hold and the phone has been silent for the last hour. They want me to remain on the phone for a survey and then never come back with the survey. Received a request for this survey after an earlier call. No request now.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Dale. Thank you for taking time to let us know about the issue with your centra air. I am sorry to hear you are still without your air working. I would be happy to speak with you further regarding this matter.

Oct. 27th, 2021

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Kathy Boysaw Chesterfield, MO

AGS has been responsive to recent requests for service related to repairs. It is my hope that the SIXTH visit to our home to fix our 10 yr old water heater will do the charm. At what point does fixing out weight replacement? I think that if a customer's problem requires REPLACEMENT, then AHS will do all it can to NOT to replace.

4 years ago Edited October 27, 2021

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Brenda Thomas Blacklick, OH

Air condition was serviced for routine maintenance then several months later I had another service call because my air wasn't cooling only to find out it was low on Freon not sure if that could have been detected beforehand

4 years ago

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Nicole Cleveland, OH

My experience was good. When the person came out to fix problem. The issue wasn't on his field so he put order on for the right person to come fix the issue. Quick

4 years ago

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Reply from American Home Shield

Hi Nicole,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Lorraine Mcpherson Los Angeles, CA

An electrician contractor sent by American Shield came to look at my inoperative electric heating system. He took a photo of my broken thermostats. Weeks later I called to find out what the status was. Found out that American Shield denied the claim without an explanation. Called AS to get my $75 refund since no service was performed. Was told that the refund would be processed. Nothing yet. Still waiting. In the meantime another electrician who I sent photos of my broken system to told me to talk to HVAC specialist. Why didn't AS inform me of this option?

4 years ago

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Reply from American Home Shield

Hi Lorraince. Thank you for letting us know about the experience with your electrical heating system. I am sorry to hear that you have not received the refund promised to you. I would be happy to speak with you to further address this issue.

Oct. 28th, 2021

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Paul Hornung Sussex, WI

For the most part it's been great. But I corrected my address on the website because it wasn't even close, which led to issues with a claim. That caused me to pay myself and get reimbursed. I understand why it happened, and would still recommend this company. Just more of a nuisance.

4 years ago

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Otisha green Deatsville, AL

Very great. Home shield was very fast replacing our washing machine with no red tape the initial service tech appointment was a little long but it was worth it

4 years ago

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Reply from American Home Shield

Hi Otisha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Susan Ingleside, TX

The value is good. Service is a 50/50 to date. Had to arrange my own repair imbibe call and still paid the warranty fee. The other service request was handled by AHS. So just a little disappointed.

4 years ago

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Reply from American Home Shield

Hi Susan. Thank you for taking time to write a review of your experience. I am sorry to hear that you were disappointed with the recent service you received. We want you to know you can count on AHS when you need us. We look forward to providing you with a much better experience for your future warranty repair needs.

Oct. 25th, 2021

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Garneda Petersen Olathe, KS

I saw that the monthly price had gone up. Called them. The lady said they would put it to $49. I was fine with that. 2 months later, they raised the price by $20 a month. Called again. Had a nice rep but with broken English. I still don't understand. Seems like bait and switch to me!

4 years ago

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Larry Clark Kansas City, MO

When I called about a problem the first person was not very well informed at all. The second person I talked with was very knowledgeable and was able to assist me in all my needs. All my problems were resolved.

4 years ago

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Reply from American Home Shield

Hi Larry. Thank you for your feedback. We are so glad to hear that all of your problems were resolved. We look forward to providing you with an even better experience in the future. Thank you forbeing a valued member of AHS.

Oct. 25th, 2021

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John Lash Ewa Beach, HI

Scheduling a repair is easy when using the website. Contractor is assigned quickly and out to the house on a timely basis. AHS is comprehensive on what it covers.

4 years ago

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Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 18th, 2021

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Paul Herring Lawrenceville, GA

I have used AHS for almost 20 years and now have AHS policies on three properties. The coverage and helpfulness of the AHS make this coverage an e choice. Highly recommended

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Paul,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Alexandra Harner Solon, OH

Dishwasher did not dissolve the soap. AHS ordered a motor for us and a professional dishwasher repair person came and replaced the motor. It is working perfectly now.

4 years ago

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Reply from American Home Shield

Hi Alexandra,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verlera A Keels Bladensburg, MD

When I first joined American Home Shield the plans were exactly what I needed. As the years progress, there were many changes which was not favorable for me. At present I am very likely to be changing my services with the company.

4 years ago

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Leticia Peacher Olivehurst, CA

Best service so far. I've had other home warranty company's that were fine at first then they went downhill. I'm hoping that AhS will remain consistent.

4 years ago

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Reply from American Home Shield

Hi Leticia. Thank you for taking time to let us know about your experience with AHS so far. We want you to know you can always count on us as your home warranty company. We look forward to taking the hassle and worry out of your repair needs in the future as well.

Oct. 12th, 2021

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Michelle Pavey Phoenix, AZ

It is easy to make a claim on line, but scheduling with the contractor lacks a sense of urgency. However, it could be that many service calls are delayed even with direct contact without the home warranty

4 years ago

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David Stanley Spring Valley, CA

Each time I have had an issue AHS has taken care of it. May take a little time but always gets worked out. Sometimes within a few days. I recommend this service.

4 years ago

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Reply from American Home Shield

Hi David. It is so wonderful that your repair need was taken care of. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.

Oct. 12th, 2021

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Karen Burch Burlington, IA

I have had AHS for many, many years for all my homes and it has been there thru every problem that I have ever had. It is the only company that I need and would recommend.

4 years ago

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Reply from American Home Shield

Hi Karen. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to being your home warrany company for many more years to come. Thank you for trusting American Home Shield.

Oct. 12th, 2021

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Sharon Sno Waskom, TX

I have had the same person to come out to my house and the second time he came out and did nothing and said I need a plumber for my a/c unit I haven t calmed yet because I low I will have to pay $100 again and the worker that came and said that did nothing to earn my $100

4 years ago

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Chivers Owings Mills, MD

I've been with them for several years, when needed they provide great service, the only thing I am not sure about is how many vendors do they have. But the ones that had to be sent out have been professional

4 years ago

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Reply from American Home Shield

Hi Chivers,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Harold G Smith Little Rock, AR

They were on it right from the star. the delivery co need to do a better job with their customer service I dont hold that against AHS. I just think they should know..

4 years ago

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Reply from American Home Shield

Hi Harold. Thank you for letting us know about your service experience. We do our best to provide you dependable service you can count on. Thank you for trusting AHS.

Oct. 5th, 2021

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Royson Fernandes Concord, NC

I have had very good experiences with AHS until now. My dishwasher stopped working on Sep-8. AHS got me a technician right away who recommended that it be replaced. I received an email from AHS appliance replacement on 9/15 with a link to replacement models that I could pick. I selected a whirlpool model that I liked and I placed the order. I did not hear anything back for a week. I called AHS appliance delivery customer service and they checked and told me that the appliance would be delivered on 9/23 between 10am & 2pm EST by a company called JB Hunt. No one showed up on 9/23, so I called JB Hunt; they told me that the order had been cancelled by Whirlpool. So, I called AHS appliance delivery customer service again and they told me that the order was cancelled by whirlpool because it had incorrect services associated with it. The rep told me that he had placed a new order with the correct services and gave me a new date of 9/30. On 9/27, I called JB hunt to confirm the delivery date and they had no record of the order at all. So, I called AHS appliance delivery customer service again, this time I was told that the appliance model was not available yet and the delivery would be scheduled when it would be available and gave me an estimated date of 10/06. On 10/02, I received an email from Whirlpool saying that the appliance order could not be completed and to contact customer service. So I called Whirlpool customer service on 10/04, and told me that they could NOT process a delivery for installation by a company that is not a registered plumber in North Carolina. I called AHS appliance delivery customer service again on 10/05 and they checked with whirlpool and told me that the appliance will become available on 10/07 and whirlpool will contact me to schedule a delivery by Oct 13. I’m very frustrated by the delays here and the need for me to repeatedly call AHS appliance delivery customer service for updates. They blame the appliance model unavailability for the delay, but they did NOT tell me about that until I called twice.

4 years ago

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Reply from American Home Shield

Good morning Royson,
I hate to hear about the delay in service that has been experienced to have the dishwasher repaired through AHS. I would be glad to speak with you to assist with a resolution.

Oct. 7th, 2021

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Rama Ramakrishnan Davis, CA

Great coverage of home appliances! I recently had issues with my washer, dryer & ice-maker. All 3 issues were addressed AHS contractors. Done right the first time!

4 years ago Edited January 10, 2024

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Linda Kieft Indio, CA

We have had 2 service calls. The first one for the garage touch pad was a great experience. The second for our dishwasher has been a disaster. The repair company keeps canceling. They will not give an eta until the day of. Then they do not show and then call after the fact to cancel the appointment that was missed.

4 years ago

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Kathleen C Cruz-Moyet Nacogdoches, TX

This company is great. Always very professional. My mother had this company also when she bought her house about 30 years ago and just amazing. It is worth the membership.

4 years ago

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Reply from American Home Shield

Hi Kathleen. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Oct. 5th, 2021

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Zuzanna Mendez Crystal Lake, IL

So far not so great. Someone was suppose to order a part for my broken fridge and after waiting the 10 days it turned out nobody ordered it. So I have to wait additional 10 days. Plus a few additional days of waiting in between for communication between you and the contractor’s company. So far I’ve been without a fridge for more than 3 weeks. Horrible communication and very long hold/wait time.

4 years ago

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Reply from American Home Shield

Hi Zuzanna. Thank you for letting us know about the delays with getting your refrigerator repaired. I am sorry to hear the issue has not been resolved. I would be happy to speak with you to further address this matter.

Oct. 6th, 2021

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Marcellus Duckett Upper Marlboro, MD

My refrigerator broke on 9/17/21 and the part will not be here until 10/6/21. And the technician said it may or may not work. So my family of 4 has to eat out every day for each meal. There is no one to talk to, everyone is out the country i.e supervisors. This is a nightmare. I have ask for the cash option to buy a new refrigerator. I was told I would purchase a mini fridge up to $150.00 and upload the receipt for reimbursement. First there is no refrigerator with freezer that is under $150.00 and second why would I trust that I would get reimbursed in a timely manner. AHS should of anything for the delay send me a gift card or check value enough to buy a refrigerator. And someone should be telling me since it taking so long they would reimburse me for the $100.00, I paid for the technician. My experience has been horrible to the 10th degree and very disappointing with the company.

4 years ago

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Reply from American Home Shield

Good morning Marcellus,
Thank you for making us aware of your most recent AHS experience and the delay in service that has occurred to have the refrigerator repaired. I would be glad to speak with you to reach a resolution.

Oct. 7th, 2021

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Arlinda Hopson Antioch, CA

My first experience was wonderful and quick. However, my second experience was a nightmare. It took three weeks before I had a working washing machine. There was a lack of communication between AHS and the two different service providers and I was caught in the crossfire. I pray that I never have to go through anything like that again!

4 years ago

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Ayana Rowe Cincinnati, OH

I needed an electrician out, and AHS was able to get someone contracted within hours, and once the company reached out, they had a person out to my home within 24 hours.

4 years ago

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Reply from American Home Shield

Hi Ayana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Brett Columbus, OH

It was a great experience and the technicians did a great job of fixing my problem in my home. Both over the phone and in person service was fantastic

4 years ago

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Reply from American Home Shield

Hi Brett,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 6th, 2021

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Sandra Machado-Muller Windsor, CA

Had a great experience.I got to talk to a live agent without being kept on hold...This is huge!!!! Plumbing job was assigned and plumber called and worked with my schedule.

4 years ago

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Reply from American Home Shield

Hi Sandra. Thank you the positive review. It is so wonderful that yourplumbing repair was taken care of with ease. We can't wait to provide you with excellent service for your next repair.

Oct. 6th, 2021

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Whitney King Olathe, KS

It is okay. They did replace our water heater but we still had to pay 600 dollars for the parts that connect the water heater. I really hate who they contract with locally. It’s usually some business that no one has heard of and has crappy reviews.

4 years ago

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Louise Adele Hachen Apollo Beach, FL

What peace of mind I have with AMS driving the repairs to my house. Hers and His Plumbing with Cory and Dennis out of Palm Meadow making repairs was terrific!

4 years ago

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Reply from American Home Shield

Hi Louise. Thank you for letting us know about the wonderful experience you had with the prlumbing company. It is our goal to take the hassle and worry out of unexpected home repairs each time you need us. Thank for allowing AHS to be your home warranty company.

Oct. 6th, 2021

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MBC Sarasota, FL

I have been a customer for many years. In the past response and service was superb and not only woukd I recommend AHS I personally referred people to them. In the past year AHS has dramatically changed, for the worst. When you call to file a claim you will get an agent outside the US (South America or the Philippines) who is working out of their home and is often difficult to understand. When you ask to be transferred to someone higher up you can’t but you are told your case will be escalated and you will received a call in 24-48hrs. Your call in NEVER returned (personal experience form 6 or more attempts ive made personally). You literally get worn out and give up (saving AHS from paying out anything). Numbers like customer service do exist if you can find it (seems it’s a secrete which no one will divulge). If and when you can find customer service they are also outside the USA and give you the same line that they will escalate your problem and you will receive a call back in 24-48 hrs. It NEVER HAPPENS. In short f you have a contract, and a problem which you file a claim for there is a 50/50 chance that it will be addressed. In general if you are fortunate to have your claim addressed the techs that are sent out are generally excellent though I have detected that sometimes it feels like they are discouraged from helping if your problem is more than a quick fix. Adding to the problem since you can’t find a customer complaint number to call the only other number you CAN FIND is sales which is handled by an extremely arrogant and rude individual whose sole purpose is to switch you from your existing policy to one of there needs policies which offer nothing particularly more compared to what you were paying less for with your old policy. The exception is the premium policy which of course costs more and promises more if you are fortunate to get service from AHS to start with. It feels like there is now new ownership who is not concerned about customer service but instead their profit and whatever is required to keep their bottom line more profitable. Corporate greed is immediately felt with every phone call made to them and the response they give you. I loved AHS and felt it was a godsend to owners of older homes. Now it’s become a fight every time you call with a request for service. I honestly do not expect this company with their current practices in place to remain in business much longer. My recommendation would be to prospective clients to speak with other people who are using AHS or have used AHS. Compare it to what others say about AHS’s competitors

4 years ago

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Reply from American Home Shield

Hello MBC. Thank you for your feedback and for letting us know your concerns. I do hate to hear that you have not been pleased with the service you have received lately. I would be happy to speak with you to address any unresolved issue.

Oct. 6th, 2021

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Charlie Stewart Columbus, OH

I was pleasantly surprised this time with my service call to AHS. They were prompt and courteous and took the time to accommodate my insane schedule.

4 years ago

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Reply from American Home Shield

Hi Charlie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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Cal Stanley Tucson, AZ

I have called 5 times in the last 2 weeks. And now I’m being told that even though the installer cracked my stovetop upon installation American Home Shield will not replace it. I have asked to make a complaint twice and have never been called back or received an email. **UPDATE** Per the Escalation Dept and the Social Media Dept at American Home Shield. I am being told that American home Shield Warranty does not stand behind the sub-contractors they hire. Meaning if they do not install or fix something to your satisfaction that is just too bad. I was told to go to my home insurance company for compensation, because of a problem they created. This is totally amazing to me and I would tell everyone to steer clear of this company.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Cal. I am sorry to hear that your new cooktop has crack in it. I would be happy to speak with you further regarding this issue.

Sep. 29th, 2021

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CATHERINE NUTT Portland, OR

The first company referred to fix our air conditioner was a month out. American Home Shield called till they found a great company that responded within 4 days.

4 years ago

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Reply from American Home Shield

Hi Catherine. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you.

Sep. 29th, 2021

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Michelle Rhodes Raleigh, NC

Great experience. Quick turnaround after requesting service. Friendly and quick service of the individual that come out to the home to fix our products.

4 years ago

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Reply from American Home Shield

Hi Michelle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 29th, 2021

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Larry Pasley Redford, MI

I have been a member of American Home Shield for many years and I am very satisfied with there service , and professional staff. Keep up the great work.

4 years ago

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Reply from American Home Shield

Hi Larry,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 29th, 2021

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Diana Hood Monroe, NC

March 24 2021 I contacted American Home Sh ield about my Frigidaire refrigerator. They assigned Atech Appliances to repair refrigerator. My refrigerator has not been repaired as today September 23 2021 . It will be 7 months tomorrow its horrible 😢 American Home Shield has been giving me the run around and Atech ignored calls for months. It doesn't take months for parts to come it . Finally a technical from Atech scheduled an appointment September 9 at that time he said he is not able to repair the refrigerator. Bill advised me a couple of days later he contacted the Authorization Department and Purchasing Department on September

4 years ago

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Reply from American Home Shield

Hi Diana. Thank you for bring this matter to our attention. I am sorry to hear that the issue has not been resolved after several months. I would be happy to speak with you to assist with a resolution.

Sep. 29th, 2021

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Victoria Goldrick Statesville, NC

They reapond fairly quickly to requests for service, but I have had several issues with them not processing payments correctly, even though my billing information is recorded accurately.

4 years ago

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Sandra Johnson Pittsburg, CA

None of the appliances that had to be replaced were covered in full, in fact for my air conditoner to be fixed I had to pay almost $4000 out of my pocket,now my water heater which I replaced brand new 10 years ago, is going to cost me $1100 in extra parts that are still practicually brand new,.I can agree with the cost of the Permits but here again I am paying for all of these extra items that I should not have to pay for: its getting ridiculous. AHS does not do what they advertise.

4 years ago

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Reply from American Home Shield

Hi Sandra. Thank you for letting us know about your coverage concerns. We are here to assist you. I would be happy to speak with you to further address this issue.

Sep. 30th, 2021

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Kathy Blankenship Bryan, TX

Whenever I have a problem/breakdown they are on top of whatever I need and they are courteous about it. I have been with them many years and have never been disappointed.

4 years ago

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Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 29th, 2021

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