American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Miquel Jenkins Randallstown, MD

When I have had to get home repairs done, it takes a long time to get my appliance repaired. It took 3 visits (almost a month) to get my dryer fixes. Also, my monthly installment prices increase each year. When I called to get a discount, I was told it was not possible. Not customer friendly, especially for long time clients.

3 years ago

check_circle

Verified Customer

star star star star star

Tina Ritter Kirbyville, TX

I had an issue with my HVAC system and within one day I had an appointment scheduled. I didn't have to wait long at all to get the issue taken care of.

3 years ago

Reply from American Home Shield

Hi Tina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Fernando Sauceda Whittier, CA

At first the AC company came out and said there was no problem. Then the power went out on my thermistat again. I had you guys recall them and they did call once to let me know they could be at my house in 40 minutes. They never showed up, never called. I found out the fallowing Tuesday that they or someone cancelled the call. My heater still does not work. It is now 14 days since the recall and they have yet to contact me in anyway to make an appointment to fix the power issue to my thermostat. Your company American Home Shield tries to contact Right Tech Heating and Air and tell me to wait. All I do is wait and never hear back from your company or Right Tech. I am Very disappointed with this service over all.

3 years ago

Reply from American Home Shield

Hi Fernando. Thank you for bringing this issue to our attention. I am sorry to hear that the vendor did not return to address the issue with your thermostat. I would be happy to look into this issue and follow up with you.

Dec. 16th, 2021

check_circle

Verified Customer

star star star star star

Delores Benford Jonesboro, GA

They're on time, very nice Gentleman that came to my home. He knew what he was doing and didn't take to long to see the problem about my washing machine.

3 years ago

Reply from American Home Shield

Hi Delores. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Linda Blakley Lake Dallas, TX

Turnaround time was extremely bad. I was without a refrigerator for 3 months. They kept trying to replace parts on a 15 year old refrigerator when they should have just replaced the refrigerator. I was without air conditioning for 2 weeks in the Texas heat due to turnaround time. I spent hours on hold every time I called. There's a lot more issues but I don't want to go into them.

3 years ago

Reply from American Home Shield

Hi Linda. Thank you for bringing your concerns to our attention. I am sorry to hear that you were not pleased with the service you received due to delays with completing the repairs. I would be happy to speak with you to address these issues further.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Ayanna A Brown Silver Spring, MD

They are usually responsive, but my last call regarding the lighting in the bathroom, I didn't receive a follow-up call or response explaining the reason for no coverage. I found out when I called the contractor myself.

3 years ago

check_circle

Verified Customer

star star star star star_border

Madeline Jackson Orlando, FL

I have had issues with Home Shield not following through on issues in the past. Also, they increased the cost of my coverage and did not notify that an increase in coverage was imminent.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Liescheidt Fullerton, CA

Is there any operations left here in the states? There's literally no way to talk to anyone who isn't a phone bank or work at home worker in the Philippines. There's no recourse for your mistakes and the wait times are interminable. I've had an open work request since 11/22 and 3 different technicians sent out, but no resolution or movement forward. WE HAVE NO KITCHEN SINK. Now your phone lines are down. There is no other way to contact AHS. Your company is inefficient and your employees are bound to a ridiculous set of "procedures" that make no sense and hinder anyone from making progress. If we didn't have a pool we would dump you immediately. I tried to leave a rating of zero, but your survey wouldn't even allow that. I could not be more frustrated with American Home Shield and your poor employees are at the mercy of 1000's of passed off customers. Joke.

3 years ago

Reply from American Home Shield

Hi Jennifer,
I hate to hear about your lack of service regarding your most recent experience to have the leak repaired. I would be glad to speak with you to reach a resolution.

Dec. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Carrie Dixon Chicago, IL

Very frustrating! After paying for a contract, they send out substandard contractors & when the contractor is unable to remedy the problem, AHS attempts to deny the service/claim due to reasons that are not valid. They pay the contractor they chose who couldn't remedy the problem then penalize the customer when the inadequacy (& fault/problem) is with AHS's contractor. Being a customer for years, thinking you have a warranty to protect/assist is a crock-AHS has not demonstrated they care about their customers. I am currently researching other home warranties & plan to cancel my contract w/AHS. If I could rate zero (0) stars I would, but the options are 1-5 but truly my rating is zero (0) stars. Do better American Home Sheild!

3 years ago

Reply from American Home Shield

Hi Carrie. Thank you for your feedback. I do hate to hear that you are not finding the value in your warranty coverage. I would be happy to look into any unresolved issue and follow up with you.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Armstrong Lancaster, TX

I am a long time customer of AHS. Each time I call I Receive prompt courteous professional service. The work is always done professionally. Excellent

3 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star

Xiomara Perris, CA

Super great insurance coverage, had to use them in my home and their platinum coverage is the best I did not paid any thing for my water heater super great full

3 years ago

Reply from American Home Shield

Hi Xiomara. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Dec. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

laura Toms River, NJ

We have the toilet repair person from hell. It has been over a month, your customer service gives the same speech and no one shows up. We asked to have the person changed and they still waiting. the other one was scheduled and just never showed up. We are aftaid to allow the other company into our home since we have made a stink about them. BTW, they never answer our emails or phone calls.

3 years ago

Reply from American Home Shield

Hi Laura, Thank you for making us aware of your most recent AHS experience. I would be glad to speak with you to discuss your most recent experience and the lack of service provided.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star_border star_border

Tracey Laughlin Kearneysville, WV

It's almost impossible to get through on the phone to speak to ahuman being. I have a billing problem with AHS can't get it resolved without speaking to someone. I had this same issue last year. Your phone system is your biggest problem, lack of customer service.

3 years ago

check_circle

Verified Customer

star star star star star

Wanda Wilburn Lawrenceville, GA

My many years as a customer has given me the knowledge that American Home Shield is a well-managed company and offers wonderful service to Homeowners.

3 years ago

Reply from American Home Shield

Hi Wanda,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star_border

Billy Amos Seguin, TX

American Home Shield has set up repair service quickly . We love the FaceTime so home shield has Video of what type of services we need and can pass it onto right away to the service people.

3 years ago

check_circle

Verified Customer

star star star star star

Pieter Lechner Medford, OR

They have sent highly qualified people usually the day after I've reported a problem. And they have always fixed the problem, which gives me peace of mind.

4 years ago

Reply from American Home Shield

Hi Pieter. We truly appreciate your positive feedback. Thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 29th, 2021

check_circle

Verified Customer

star star star star star

Ed Genthner Severn, MD

They always make sure that my services are completed to expectations and if things are not done right they send out another technician or company to service my problems.

4 years ago

Reply from American Home Shield

Hi Ed. We are so happy to know we met your expectations for service. It is our goal to provide you with this same level of service each time you need to use your warranty. Thank you for being a valued member of American Home Shield.

Nov. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sharon Taylorson Pasadena, CA

We have experienced one AC company which AHS contracts with that is DISHONEST. It has caused us to pay hundreds of dollars out of pocket that would not have happened with an honorable company. AHS needs to thoroughly evaluate companies they hire. The problem being the word of the customer vs. the contracted company.

4 years ago

check_circle

Verified Customer

star star star star star

Lois Smith Hillsboro, OR

My repairs are fixed or replaced in a timely manner. My renewal price was reduced to an amount at which I decided to stay instead going an alternate company.

4 years ago

Reply from American Home Shield

Hi Lois,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

Alice Jones Pensacola, FL

When I call to ask questions, it's hard to get a live person, once I get one it's hard to understand the person(accent very heavy). Or person does not understand my questions, I have to explain throughly the home problem. Plus, I pay you monthly, why do I have to pay an additional amount ?

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Willie L. Hensley Fairfax Station, VA

I can call American Home Shield twice in one day to discuss a claim and each time I call they waste my time going over data/personal information on file. It makes no sense! They should annotate the file with the last date info was updated. It is unbelieveable that a person can call 10 minutes later and have to go through the same questions (i.e. verifying email address, phone number etc...).

4 years ago

Reply from American Home Shield

Hi Willie. Thank you for your feedback. We are here to address your concerns. I would be happy to speak with to assist with any unresolved service issue.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Paul Vitt Summerville, GA

When needed, they deliver, not a lot of double talk or delay. For the most part the vendors assigned have been very acceptable. Customer over 13-15 years and two different homes

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Beth Broach Jenks, OK

Do not leave an option to describe issue you are having. I also told the contractor what I needed over the phone . I already paid $100. When they came out they said they were not able to do the work but kept the $100 anyway. I am a realtor and sell your warranties for the past 7 years. My $100 was taken when they already knew they could not perform the work.

4 years ago

Reply from American Home Shield

Hi Beth,
I hate to hear about the delay in service and service fee that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anne Smith Green Valley, AZ

MHS ordered the replacement microwave with the frame that did not fit.They installed the microwave now they have to take it out and find one with the trim piece (frame) They found another one but it did not come in black. One mistake after another.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Kathy Lester Gilbert, AZ

Took 3 service calls to fix refrigerator. Once the ticket was reassined to a company that already said they could not fix it. Tasks get done if persistent enough. Task took 2 weeks to final repair. Long time to do without refrigerator.

4 years ago

check_circle

Verified Customer

star star star star star

Mary D Harrison Deatsville, AL

Easy Set up on the website. Receive a phone call to set up an appointment within 5 minutes. Flexible with the times to come out. Service company was on time.

4 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Leah Trevino Franklin, OH

AHS no longer looks out for the customer, they have decided to write in exclusions named modifications so they don't have to cover the cost of the repair/replacement. Now the contracted service company gauges the customer for those modifications and AHS could care less. They have left the customer who pays for coverage flying in the wind. Makes it feel like the warranty I have been paying into for 20 years is worthless now.

4 years ago

Reply from American Home Shield

Hi Leah. Thank you for expressing your concerns about your contract coverage. I would be happy to speak with you to discuss this matter further.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Richard Meyerowich Boca Raton, FL

My air conditioners are 15 years old. I've had numerous problems an AHS has refused to replace them. I've had 2 independent companies come to inspect (at my expense) and both agreed the units should be replaced. I've been told that AHS will never agree to replace until the units fall apart.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bill Kessler Citrus Heights, CA

When technician replaced pool pump, he did not ground it correctly. When technicain replaced garbage disposal, he did not remove plug from disposal drain correctly. Had to pay another techniician $75 to correct trouble. When my washing machine blew apart, technician said it was becuase we overloaded it. Second technician advised trouble was covered under warranty. When water heater broke it cost me nearly $700 for installation of the new water heater. When garage door opener ripped away from top panel of the garage door, it cost me nearly $3400 to replace the door and opener.

4 years ago

Reply from American Home Shield

Hi Bill,
I hate to hear about the delay in service and the non-covered cost that was experienced to have the service issue repaired. I would be glad to speak with you to assist with a resolution.

Nov. 26th, 2021

check_circle

Verified Customer

star star star star star

Faith Wilkisson Lincoln Park, NJ

Went above and beyond. My furnace needed a part, they went and got the part and returned immediately.One day they identified the problem and fixed it.

4 years ago

Reply from American Home Shield

Hi Faith. We are so glad that you took time to let us know the issue with your furnace was resolved so quickly and efficiently. We look forward to providing you with this same level of service for your next repair need as well.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Addie King Louisville, KY

I don't recall rating my experience with AHS with a negative, I have only had very good experiences. Always in a timely manner, friendly however very professional.

4 years ago

Reply from American Home Shield

Hi Addie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Ferchie Abad Santos North Las Vegas, NV

I had HVAC Maintenace done and the company that did it inadvertently disabled my thermostat. I called the company and they advised me to call AHS so they can come back to fix the thermostat. When I called AHS I was told that I had to pay another $75 in order for them to send the company back out.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Syed Shah Saint Paul, MN

There was a lack of communication between AHS and the vendor who then wasn't able to service us as a customer. As soon as the vendor found out, they immediatley jumped at the chance to assist us. I don't care who is at fault, as a customer, it's AHS' responsibilty to handle their communication with vendors with whom they have contracts. No, please don't call me or try to explain away or place the blame on the vendor. Take ownership, follow up with your vendors regularly and we, the customers, will be satisfied.

4 years ago

Reply from American Home Shield

Hi Syed. Thank you for taking time to express your concerns regarding your recent service experience. We appreciate your feedback and we are sorry to hear you were not pleased with the service you received. We look forward to providing you with a better experience in the future.

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Travis Oxford, OH

My problem was resolved in a fast and timely manner. I have never had a home warranty but I would recommend this company to anyone who is interested in a home warranty.

4 years ago

Reply from American Home Shield

Hi Travis,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

check_circle

Verified Customer

star star star star star

Debbie Simpson Marion, AR

because this time it didn't take for them to get a tech out and the person that came fixed it in less than an hour and I did not have to be late getting back to work.

4 years ago

Reply from American Home Shield

Hi Debbie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 18th, 2021

check_circle

Verified Customer

star star star star star

William Swiger Cocoa, FL

AHS did what they said they would do. One month in my dishwasher took a Dump. Technician was scheduled by AHS to evaluate and unit was replaced at no extra charge.

4 years ago

Reply from American Home Shield

Hi William. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Nov. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Michael A Brickley Parkville, MD

Don't have an often enough need for the service. Too often, the issues that I have with my home, AHS doesn't seem to cover it. I've been in my home 11 years and have used my AHS less than 20 times. Most of those times, the cost of what I needed done would have been covered by the $75 service fee alone.

4 years ago

check_circle

Verified Customer

star star star star star

George A Livesey Reno, NV

American Home Shield is very good with their coverage and very good for their customers. They have good communication with customers as well as friendly employees.

4 years ago

Reply from American Home Shield

Hi George. Thank you for letting us know you are pleased with the service and coverage we offer. We look forward to providing you with great service again.

Nov. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lisa Suarez Columbia Station, OH

My water heater needs to be replaced. We've been waiting 3 weeks for the part to be delivered. Every time I have called American home shield to check on the repair I have been given by a different reason/excuse First I called and was told the service provider could change the type of water heater I could get. Then another person contacted the purchasing department for me and gave me a ship date. Another person told me they were not authorized to contact the supplier and had no information. It has been a very frustrating experience

4 years ago

Reply from American Home Shield

Hi Lisa. Thank you for taking time to let us know that the issue with your water heater still has not been resolved. I would be happy to speak with you to assist with a resolution to this matter.

Nov. 22nd, 2021

check_circle

Verified Customer

star star star star star

Camille Tacoma, WA

Very informative and efficient. The technician was very knowledgeable and understanding. He was respectful of my property and used proper safety precautions for Covid-19.

4 years ago

Reply from American Home Shield

Hi Camille. It is really wonderful to hear about your experience. It s our goal to provide our members with professional and efficient service. We are so happy to have done this for you. Thank you for trusting AHS.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Mercedes Mitchell Villa Rica, GA

I'm very happy to know that American Home Shield is a company that is honest and has your their service is alway available and sends quality technicians to work on repairs

4 years ago

Reply from American Home Shield

Hi Mercedes. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we have had to opportunity to do that for you. Thank you for trusting AHS.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Rebecca Bronheim Washington, DC

My first experience with them was terrible. The vendor they recommended didn't show up for over a month. They would schedule and cancel. Since then, it has been better. Although I asked them to get a plumber's report and they never did so I had to hire a plumber outside the service.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Adams Columbia, MD

They do not check out the reputation and reviews on the service companies that they arbitarily hire to do the service. They are terrible, inept and have terrible reviews on-line. I have had to pay for 3 different service calls for my fridge and it has been 4 weeks with out my fridge being repaired. My washer and dryer same thing with two repair calls for same issue over the past 2 months. As I type, I have no working washing machiene and no fridge/freezer. Terrible service and companies that they hire. Then AHS has a lenghty wait time to review your case , asking for a different service company. Like it is a scam.

4 years ago

Reply from American Home Shield

Hi Michael. Thank you for taking time to tell us about your service experiences with your appliances. I am sorry to hear that you are without your washer and refrigerator. I would be happy to speak with you to further address these issues.

Nov. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Eric Braden Lancaster, TX

I had a service call for my range oven. I informed the rep that my breaker was shutting off. AHS sent out a tech, the tech said I needed an electrician. Sunrize Electric came out and said I needed a new breaker and he would have to order one. He said he would contact me back, however he never did. I tried to contact Sunrize Electric for over a week with no response. Finally I called another Electrician and the breaker was repaired the same day. I then called AHS and spoke with a rep Jen#124918 who told ne I could not get a refund for the $100 service call. I asked to speak with a supervisor or manager and Jen said no supervisor or manager was available. I went without my range oven for over two weeks.

4 years ago

Reply from American Home Shield

Hi Eric. Thank you for bring this matter to our attention. I am sorry to hear the electrical company did not call you back to complete the job. I would be happy to speak with you further regarding this issue.

Nov. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dequita Lewis Clarksville, TN

Because their company doesn't have very good communication and they only want to pay for certain issues. But continue to take our money with our warranty. Some of the companies they use are very unprofessional and rude. The company isn't really what we thought it would be

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Ennis Johnson Cleveland, OH

I have been left on my own for the installation of a dishwasher it's nice but not nearly as good as the one that was replaced, and I still have not completed the installation. I didn't believe that would happen. I give three stars,because I can't see giving money for less.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

NC Jacksonville, FL

Have called several times in the last two weeks to get a billing issue resolved. No one has returned any of my calls though they insist that they'll call me back with the resolution. Spoke with an agent yesterday who explained He'll submit an investigation to the billing department to resolve this issue. Why have five customer service representative before him not offered to this do this

4 years ago

Reply from American Home Shield

Hi NC. Thank you for bringing your billing issue to our attention. I would be happy to speak with you and assist with a resolution.

Nov. 17th, 2021

check_circle

Verified Customer

star star star star star

Edgardo Arevalo Cerritos, CA

Very prompt on schedule. Explained everything in detail on what have to be done and what aren't the expectations will be. Will let me know shortly.

4 years ago

Reply from American Home Shield

Hi Egardo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Dorothy Willis Atlanta, GA

A technician was scheduled for service and cancelled within a few hours because they didn't service my area. American Home Shield did not call me to inform me of what happened so I was sitting at home waiting for the tech to show up on the appointed day. I called many times but it wasn't until I called a third time that I was informed of the situation and was offered a new date.

4 years ago

Reply from American Home Shield

Hi Dorothy. Thank you for bringing this matter to our attention. I am very sorry to hear your appointment was canceled and you were not notified. I would be happy to speak with you to further address this issue.

Nov. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Aris Hill Huntsville, AL

Because the companies that they send to do the jobs are unreliable and unprofessional. They take a long time to schedule job and if you have to call them to come back like I did , they don't answer phone, and they don't call you back even though the company has reassigned them to the job and you are just supposed to wait and be without your appliance working until they see fit to come back.

4 years ago

Reply from American Home Shield

Hi Aris. Thank you for taking time to tell us about your service experience. I am sorry to hear that the company has not contacted you to return and take care of the problem. I would be happy to speak with you to address this matter further.

Nov. 17th, 2021

American Home Shield Reviews