American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Paul Venice, FL

Had a sink leak and shower leak. First plumber said it was due to damage from not normal wear and tear but never told us that. A week later I called AHS to see what was happening with the repair and they told me it was denied. Luckily I called when I did as you only have 7 days to request a second opinion. They never notified me of anything. Second plumber came, fixed sink supposedly but did not fix shower. Sink started leaking again, came back, was late for appointment and never looked at the shower.

2 years ago

Reply from American Home Shield

Hi Paul,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the sink leak repairs.

Mar. 4th, 2022

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Verified Customer

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L. Crocker Mc Cook, NE

We are very happy with our first experience with using our Home Shield policy. I think the $100 service fee to begin the process is too expensive. The policy was purchased to begin with to deter these fees!

2 years ago

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Verified Customer

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Brenda Thomas Byram, MS

Really came through..didn't want to give up my kitchen aid range, but guess it's time ..but I'm loving the new Frigidaire and it air fries. Thanks AHS.

2 years ago

Reply from American Home Shield

Hi Brenda. You are most welcome. Thank you for letting us know about your experience. We are so happy to know the issue was resolved to your satisfaction.

Mar. 4th, 2022

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Verified Customer

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Ashwin Himat Nashville, TN

Coverage is terrible. Microwave became inoperable and was diagnosis was that it needed to be replaced. After taking all dimension info over the phone, they mentioned that they had stock of the MW. Later got an email stating that I can get reimbursed for the amount. Called them back stating that I want replacement, they stated that the trim kit is not available till May/June, and we cannot back order, etc. Then I checked the cost of the MW and trim at Home Depot, Kitchen Aid, and ABT, and the kit is available, but the total cost $600+$130+ lab ($150) = $780 vs AHS reimbursable amount of $655. So I will be paying $780-$655 = $125 more for this item. Hence $125+$100 (AHS claim deductible) i.e $250 if I had not gone through AHS. Why I am paying for AHS services if this is the case.replaced it myself more + $100 out ~ $100

2 years ago

Reply from American Home Shield

Hi Ashwin. Thank you for letting us know about your service experience with the microwave. I am sorry to hear that you were not pleased with the cash in lieu offer from AHS. I would be happy to look into this matter further and follow up with you.

Mar. 5th, 2022

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Verified Customer

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Alexis Barrett Decatur, GA

Have paid monthly for last 10 years and only had one service call on my garbage disposal which was replaced at no charge. I recently placed call for my water heater and the technicoannwas on my home for less than 5 minutes and advised I need a new water heater. After no word from AHS nor the contractor after several days, my call to assigned contractor revealed the company was "waiting for me to authorize a fee of $600 for "code upgrades" that no one had advised me of! Having been a customer of AHS for over 10 years making timely monthly payments, I feel this outrageous fee, which exceeds the cost of a new water tank, is obscene and unacceptable! A customer service rep advised she was waiving the $100 service call fee which would be credited to my account within 3 business days--which HAS NOT HAPPENED over 1 week later! I also accepted the $468 settlement offer for the cost of a new tank which has also not been received as of this writing. I have paid over $6,000 to AHS over 10 years and summarily reject the notion I should pay any outrageous fee to its contractor to replace an appliance in my home which I have paid for 20+times over! This is highway robbery in its worst form!

2 years ago

Reply from American Home Shield

Hi Alexis,
Thank you for bringing the unsatisfactory service experience to our attention. I would be glad to speak with you to assist with a resolution to the water heater.

Mar. 4th, 2022

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Verified Customer

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EDWIN D IVY Denton, TX

I usually get rapid response to my inquiries if I speak to a customer service representative. My overall experience over the years has been very favorable and pleasant.

2 years ago

Reply from American Home Shield

Hi Edwin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2022

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Verified Customer

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Kim Mansfield, TX

Sometime you have to fight to have claims paid, even though it clearly states in your contract the item is covered. All customer service is outsourced so it is sometimes hard to understand the person you are speaking to which I'm sure if frustrating for all parties involved. Some of the contractors that are sent out do the bare minimum to do the repair, resulting in future claim for the same item.

2 years ago

Reply from American Home Shield

Hi Kim,
Thank you for bringing the service experience to our attention. I would be glad to speak with you to assist with a resolution to the claim.

Mar. 4th, 2022

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Verified Customer

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Johnson Twinsburg, OH

Timely,and service done very quickly. My only complaint would be that their operators are not in U.S and it was very difficult to understand them,and them, me

2 years ago

Reply from American Home Shield

Hi Johnson,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 3rd, 2022

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Verified Customer

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Carol Jelinek Sierra Vista, AZ

We have had two occasions to use American Home Shield. The first one we were in the very early learning phase to use them and the second use was excellent.

2 years ago

Reply from American Home Shield

Hi Carol,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Mar. 3rd, 2022

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Verified Customer

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Andrew G Lebkuecher Fairmount, GA

AHS did a good job in getting a repair person for me. However after 5 trips and multiple part replacements the refrigerator still does not work properly. The water dispenser stil freezez up and won't supply water.

2 years ago

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Verified Customer

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Gerry Boylan Louisville, KY

Dishwasher was not working correctly. It took three visits to discover the problem what is some shorted out wires. It would've been helpful to check out whether the power source who is the problem to begin with. That's simple step would've saved a

2 years ago

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Verified Customer

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Shannon Rockwell Hilliard, OH

Over the past year their service has gotten worse and worse. I am becoming increasingly more disappointed in American home shield by them refusing coverage on almost everything and am dissatisfied with them sending out company that is not even Accredited by the Better business Bureau!

2 years ago

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Verified Customer

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Marian Gray Fairfield, OH

My washing machine was not spinning. They had someone out who said I needed a new washer. I ordeded it online e and they delivered jt ,connected it very prodessional.

2 years ago

Reply from American Home Shield

Hi Marian. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Feb. 23rd, 2022

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Verified Customer

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Gail Hooks Lorton, VA

The CS Rep was able to set up an appointment with United Air Temp the same day, and they came out and took care of the problem with my heatinng sytem.

2 years ago

Reply from American Home Shield

Hi Gail,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 17th, 2022

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Verified Customer

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ROBERT JAMES III Huntsville, AL

American Home Shield could use more english speaking customer service reps due to difficulty understanding what CSR are saying. Also, the contract terms are contradicting. For example, Section 4 Plumbing (notes) confirms that AHS will provide access to plumbing only through unobstructed walls, ceilings or floors and will return access openings to a rough finish. Section I. Limitations and Exclusions: Partial exclusions from coverage 4. (a,b,c)

2 years ago

Reply from American Home Shield

Hi Robert. Thank you for your feedback. I am sorry to hear that you feel the contract terms are contradicting. We are here to address your concerns. I would be happy to speak with you about this matter further.

Feb. 19th, 2022

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Verified Customer

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Danielle Pogue Saint Louis, MO

AHS is giving me half off what a new oven costs due to the fact that the part that needs repair does not get made any more. Very happy with that offer.

2 years ago

Reply from American Home Shield

Hi Danielle. We appreciate your time in reviewing your experience with AHS. We are very happy that you are finding the value in the coverage we offer. Thank you for trusting American Home Shield.

Feb. 16th, 2022

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Verified Customer

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EDUARDO S CANTU Summerville, SC

It took me 4 attempts to get somebody to correct information on my account. Very, very frustrating. I came very close to terminating my account. Also, I will categorically not do things online. I would much rather do business using the postal system. Thank you.

2 years ago

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Verified Customer

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Terri Josten San Diego, CA

Getting the run around. Our toilet has been broken for a few months. Plumbers are the worst. One never showed up after I scheduled an appointment and had my daughter wait around half the day. The next came, fixed it and then it broke again a week later. Tried to reschedule only to be told after many tries since they rarely answer their phone, only to be told they are only in our area i the mornings when no one can be home. I've dealt with 4-5 different people from American Home Shield only to be told they have to contact the plumber we are assigned to before they can switch. I keep telling them the plumber doesn't answer the phone and now a week later still nothing has been done. I just want to scream and cancel with American Home Shield but we've put so much money in to this that I feel like I would be even more ripped off.

2 years ago

Reply from American Home Shield

Hi Terri Thank you for your feedback regarding the issue with your toilet. I am sorry to hear the problem has not been resolved. I would be happy to look into this matter further and follow up with you.

Feb. 18th, 2022

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Verified Customer

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Berlinda Martin Dallas, TX

You do offer enough coverage for repairs! Having to replace a HVAC system was pretty much on us with very little help from you. We are thinking finding another home coverage provider. It seems you only want provide for small repairs.

2 years ago

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Verified Customer

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Leonard Rodela Murrieta, CA

Used for the first time after purchasing 4 months ago. Repair was done on same day. Polarity on repair was wrong but tech came back to fix on same day of call.

2 years ago

Reply from American Home Shield

Hi Leonard,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield and the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Tyree East Wenatchee, WA

I has been ok, but my account still has the old homeowner's info and I've tried more times than I can count to get it corrected. On my dashboard I can't even see my contract, it's still the previous homeowners and the contract number on my dashboard is still the previous homeowners.

2 years ago

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Verified Customer

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Kevin Nelson Lawrence, KS

They are very good for routine service calls. The problem arises when "fixing it" is not the best option and yet that is what they insist upon. I am also very frustrated that I can't amend my contract to cover other appliances without vastly increasing the price or canceling my existing contract

2 years ago

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Verified Customer

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David Rudolf San Francisco, CA

Responsive, though generally don't have a good solution to problems. Instead of replacing my very expensive dishwasher with something equivalent, you give me much cheaper models. Instead of replacing my oven door, you want to send it off for weeks and weeks to get rebuilt.

2 years ago

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Verified Customer

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Fred Pressley Sumter, SC

I needed some plumbing work done. They immediately contacted me and step by step let me know who was coming and when they were coming . Great services

2 years ago

Reply from American Home Shield

Hi Fred. We greatly appreciate your time to provide a review of your experience. It's very good to know that you received updates regarding your service issue. Thank you for trusting AHS to take the hassle out of your unexpected home repair needs. .

Feb. 2nd, 2022

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Verified Customer

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Donna Brueggemeyer Cincinnati, OH

Have never had an issue with AHS when submitting claims. Always very timely and professional. The contractors they use are just as professional and trustworthy

2 years ago

Reply from American Home Shield

Hi Donna. We are so happy that you took time to let us know about your warranty experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Feb. 2nd, 2022

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Verified Customer

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Patricia Brazil Saint Petersburg, FL

I was not told the truth of regarding the coverage or conditions of the plan. When I had to add additional coverage I was told it would be added to my account as a monthly payment. Every time I call, the representative promises one thing and then it is not delivered. I requestedthis policy be canceled in October and today, I get a bill for $111.84 past due. The representative said I owe $36.66 a month or $73.32, for DEC and JAN. This is not what the bill states. With some much misinformation, I do not want to keep this policy, and I have said that many times.

2 years ago

Reply from American Home Shield

Hi Patricia. Thank you for taking time to let us know your concerns. I would be happy to look into this matter further and follow up with you.

Feb. 7th, 2022

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Verified Customer

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Shannon Douglass George McDonald, PA

It's convenient to have a one-stop-shop to call for repairs, but the products that they replace items with are of poor quality and/or they give you a very limited budget to buy a new product that isn't on their approved items

2 years ago

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Verified Customer

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Daniel Guenther Harrisburg, NC

During the recent need for a hot water tank replacement we were never told (verbally or in writing) exactly how much our warranty covered the cost of the replacement. I feel as the homeowner we should be informed about the coverage amount and cost detail from the vendor.

2 years ago

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Verified Customer

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MARK OLLOM Cleveland, OH

Very disapointed in last service call. Plumber only snaked about 8ft. and told us to put drano with enzymes for 4 days and flush with boiling water. Still have issue and AHS wont cover it I've been paying AHS for 15 yrs. now and I'm seriously considering going with another warranty company. I feel like my wife and I have thrown our money away for last 15yrs. unacceptable!!!

2 years ago

Reply from American Home Shield

Hi Mark. I am sorry to hear that you are still having the same plumbing issue. I would be happy to follow up with to address this matter further.

Jan. 26th, 2022

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LG Annapolis, MD

American Home Shield promised to replace our range, yet offered no options that fit in our kitchin (within our island that's not at all abnormal). When I asked for more options, I received no response. Update: after emailing, calling and waiting on hold for an hour, I got through to someone who managed to resolve the situation.

2 years ago Edited January 26, 2022

Reply from American Home Shield

Hi LG. Thank you for letting us know about the service experience regarding your appliance. I am sorry to hear that no one followed up with you. I would be happy to speak with you further regarding this issue.

Jan. 26th, 2022

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Verified Customer

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Linda Wagner Gilbertsville, PA

Now they have this face-to-face video and you share the new equipment in my case my washer. It was making a grinding noise and on the video the gentleman said oh that's a coupling we'll order that right now. The guy came out to fix it opened up the transmission it needs more than a coupling it needs two more parts. So I think they need to stop the face-to-face videos and come out like the old days and open the equipment take a look at it and then order the parts. Not very happy right now

2 years ago

Reply from American Home Shield

Hi Linda. Thank you for your feedback and bringing your concerns to our attention. We understand how important it is to resolve problems quickly so we do apologize for the delays with resolving the issue with your washer. I would be happy to speak with you to discuss this matter further.

Jan. 27th, 2022

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Verified Customer

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Miranda Turner Whitewright, TX

The hold times to speak to a rep is RIDICULOUS!!! The likely hood of replacing an appliance is almost 0% - we just keep fixing little things $100 at a time when it is definitly more effective to just replace the appliance.

2 years ago

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Verified Customer

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Kathleen Wallis Sahuarita, AZ

I wish I could say something positive but I can't. Long story, but when we had to have our A/c worked on, it would have cost us $1500 out of pocket so we opted to replace. I was upset so I called to cancel and was told I would receive $700 which would have been the cost of the repair. When I never received it and called, I was told it would go to the A/C company. So I decided to cancel my policy and was told I would be charged 1 mo for cancelling early! We bickered on the phone and then I was told I'd have the rest of my contract for free. I really just wanted to cancel and was never able to!

2 years ago

Reply from American Home Shield

Hi Kathleen,
I hate to hear about your most recent AHS experience and the cost associated to have the AC repairs completed. I would be glad to speak with you to reach a resolution.

Jan. 18th, 2022

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Verified Customer

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Mercado David Rio Verde, AZ

When I called they handled my situation professionally and sent out a crew that was very capable of fixing my issue. The crew is there a knowledgeable and friendly.

2 years ago

Reply from American Home Shield

Hi Mercado. Thank you for letting us know about your experiences with AHS. We strive to provide reliable and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Jan. 18th, 2022

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Verified Customer

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Tracy Feldman Lancaster, PA

The electrician came on time, quickly diagnosed and solved the problem AND explained what had gone wrong (to help us avoid such problems in the future).

2 years ago

Reply from American Home Shield

Hi Tracy,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jan. 18th, 2022

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Verified Customer

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Anna Powers Pittsburg, KS

My rating of 5 stars is because of the quick response to my requests for repairs. It makes me feels confident that I chose the right company. Thank you.

2 years ago

Reply from American Home Shield

Hi Anna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2022

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Verified Customer

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Natalie Damon Killeen, TX

Disappointed in the service I've received in regards to my washer not being fixed the first time someone was sent out. THEN being told I may have to wait almost 3 weeks for someone to come back out to check it, WHEN I HAD A CONTRACTOR COMING THE NEXT DAY TO CHECK MY DRYER. I asked repeatedly why they couldn't just have him check both the washer and dryer

2 years ago

Reply from American Home Shield

Hi Natalie. Thank you for letting us know about your experience with the appliance request. I am sorry to hear that you are disappointed in the service you have received. I would be happy to follow up with you to discuss this issue further.

Jan. 12th, 2022

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Verified Customer

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Weslie Porter Alpharetta, GA

Did not like the plumber that was sent out (My Georgia Plumber). They cut a big hole in the ceiling to diagnose a leak that was simply caused by water overflow from the tub.

2 years ago

Reply from American Home Shield

Hi Weslie. Thank you for taking time to write a review. I do hate to hear that you were not pleased with the plumber that was sent to your home. We would be happy to address any unresolved issue.

Jan. 12th, 2022

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Verified Customer

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Daryl Gerloff

Proven to me to be a reputable Company with very professional well trained staff

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Daryl. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jan. 12th, 2022

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Verified Customer

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Tyler Cincinnati, OH

The company is extremely slow about claims and refunds. My fridge went out and it took 2 months to get it repaired. The second claim was to put freon in a heat pump. The first company they dispatched never showed up and the second company was still charging $150 for Puron that wasn't covered by the company. I was charged a $100 service charge for both even though neither repair company made a visit to my house. It has been over a month since they promised to refund the service fees and I keep getting excuses about how backed up they are and it will be "processed within the week". Only its been 4 weeks and 4 times of them telling me this.

2 years ago

Reply from American Home Shield

Hi Tyler. Thank you for your feedback and for bringing your concerns to our attention. I am sorry to hear that you have not received your refunds. I would be happy to look into this issue further and follow up with you.

Jan. 12th, 2022

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Verified Customer

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Phyllis POLLNITZ

My heat pump stopped working and the 1st tech said I needed a part, while waiting on the part for 2 weeks, I had to call THEM to be told that I had to pay $1650 for this part! A second tech from another company came out and said, @No, you need a new Heat pump and I was also denied again! I called to cancel service after they took a payment and $100 service fee out of my account! Now, they have taken another monthly charge out after I've cancelled! Who wants to keep paying someone for nothing? I don't need you! You are a fraud and you have no concern for your members who have no heat in freezing temps, who are also seniors!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Phyllis,
I hate to hear about the issues that were experienced to have the heat pump repaired. I would be glad to speak with you to reach a resolution.

Jan. 14th, 2022

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Verified Customer

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Jeff Jacoby Midlothian, VA

We have been very pleased with the service providers you send and use...many very impressive. Much prefer to use your on-line to make appointments rather then call in for service.

2 years ago

Reply from American Home Shield

Hi Jeff,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 21st, 2022

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Verified Customer

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Richard Goins Dayton, TN

Our experience with AHS was great. They were prompt. The company they sent out were prompt. I don't see how anything could have been any better. Thank you so much.

2 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Fred Sanford Austin, TX

The repairs were completed however it's difficult to flush using the handle. I didn't attempt to flush the toilet myself while the technician was present because he flushed it in my presence. Someone needs to return and allow for easier flushing.

2 years ago

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Verified Customer

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John Yeats Lohman, MO

HSA is very good. However when my propane line was leaking I couldn't call them because of the emergency situation. But for all my other standard repairs they have sent excellent professionals.

2 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 14th, 2022

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Verified Customer

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Deborah Eden Prairie, MN

I turned in a claim and paid the fee for having my air conditioner fixed, and they did not have anyone to come out and fix it. They asked us to find someone on our own, this was difficult and our air conditioning is still not working on our second floor.

2 years ago

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Verified Customer

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Darlene Griffith-Burch North Las Vegas, NV

I can depend on them when I have service problems to get someone out there right away and I like that, and the people that have come has been very professional

2 years ago

Reply from American Home Shield

Hi Darlene. We really appreciate your feedback and the positive review. We want our members to know they can count on AHS when unexpected repair needs come up. We look forward to taking care your next repair issue with this same level of service.

Jan. 12th, 2022

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Verified Customer

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Clara Hauke Palmdale, CA

Need to have available more than one company in my area to fix refrigerators. I had to wait 5 weeks before anyone came to check and see what parts were needed to fix it.

2 years ago

Reply from American Home Shield

Hi Clara. Thank you for your feedback. We appreciate you taking time to tell us about your experience. We are very sorry to hear it took much longer than expected to resolve the issue with your refrigerator and we appreciate your patience. We look forward to taking care of your next repair with a better quality of service.

Jan. 12th, 2022

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Verified Customer

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Marie Maple Heights, OH

The navigation on the website is quick and efficient. Easy to request a service call. But, you don't know what company will come to your home. So I research the company before agreeing to the technician consign to my home.

2 years ago

Reply from American Home Shield

Hi Marie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 7th, 2022

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Verified Customer

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Norma Lancaster, TX

They respond fast. You get a company assigned to fix your appliance within an hour. The company will work until the get your appliance working or they will replace it.

2 years ago

Reply from American Home Shield

Hi Norma. It is really wonderful to hear that you got a response in hours. It is our goal to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jan. 5th, 2022

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