American Home Shield: Read 34,384 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

robert a valencia La Puente, CA

So far they have been better than other companies ive tried . customer service id excellent some of the coverages need clarification before calling in service but they show customer support

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Sue Mormino O'fallon, MO

It was like pulling teeth to get my water heater repaired. Technician recommended that the flue pipe get replaced so that it will let the air flow better so the burner would work properly that was replaced. Of course, the flue pipe is not covered under my American Home Shield warranty.

2 years ago

check_circle

Verified Customer

star star star star star_border

Barbara Smith Grayslake, IL

The service is wonderful but sometimes I wonder if it would make more sense to save the enrollment fee and $100 service fee and put that money into brand new appliances. My things are all 20 years old.

2 years ago

check_circle

Verified Customer

star star star star star

James Norfolk, VA

We own rental property. It is very helpful to have one go-to number to find a prompt repairperson and reassuring that they want to keep their standing with AHS.

2 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

Raija Ketcham Mesa, AZ

Easy to make appointment online and get response the same day and the workers information so I can call them and set up appointment at my convenience

2 years ago

Reply from American Home Shield

Hi Raija,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

William Cressall Birmingham, AL

AMS saves money on AC and Furnace repairs for certain. But in the dead of winter when your furnace will not engage and the overnight temp is 24deg, AMS has a two day wait. We had to call a competitor - twice - who came same day each time.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Michael Williams

Current outstanding issue for diswasher repair sent on Feb 4. Contractor said they had to order part and it would be two weeks, after 2 weeks and MULTIPLE calls going unanswered called AHS on 3-10. They said the contractor told them it would be 2 weeks (again). Again I called after 2 weeks and again ZERO calls or communication from contractor, called AHS again and you call, you too had no response from them. You have given them over a week with no response and yet yesterday again I was told it would be another 24-48 hours. As of this coming Monday it will be 2 months without a dishwasher and still no resolution.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michael, I hate to hear about your most recent AHS experience to have the dishwasher repaired. I would be glad to speak with you to assist with getting the repairs resolved. Please provide your AHS contract number or property address.

Apr. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mary Gorski West Sacramento, CA

Plumber was great but I still have no resolution. Waiting on camera to find out where busted line is but my clean out is on the roof. AHS and A-1 pluming said they cannot use that clean out with camera. So I'm stuck with the fact that I have NO repairs done and am at a loss for help. Need stoppage cleared and pipe repairs made. Frustrating

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

RedsR Santa Clara, UT

The company's they use do not complete the jobs assigned. AHS took a full month to change the company on my service request. Each time I called to report the company not completing the job, I was told I needed to wait 3 days for AHS to send my complaint to a higher level. It wasn't u til I threatened to leave the company that my service request was changed to another company. I placed the service request on 19 Jan. I was never contacted by the service company. I called the service company on 23 Jan to schedule service for 3 Feb. The service request was closed on 27 Jan before the technicians ever came to my home. On 3 Feb, the service technician never showed. I called them and was told they were running behind but would come to my home. Again they never showed. I called AHS to report them and was told the appt was rescheduled for 4 Feb. the company never told me about the rescheduling. I took off the very next day and the service technicians never showed. I called AHS and was told the service company rescheduled to the following Monday. Again the servicing company never called me about the rescheduling. I asked AHS to elevate the issue and was told it would take 3 days to elevate the issue. When the technician didnt show on Monday 7 Feb I again called AHS to report the company and to elevate the issue and was again told it would take 3 days to elevate. I repeatedly called AHS for resolution. It wasn't until around 17 Feb that AHS reassigned my service request to a new company. The new company came out and fixed the issue on 21 Feb. it should not have taken AHS this long to rectify the issue. Each time I was told since the initial company had marked the job complete then the job was complete, even though each time I told AHS the initial company never showed

2 years ago

Reply from American Home Shield

Hello RedsR. Thank you for taking time to let us know about your service experience. I do hate to hear that issue was not resolved until a month after you requested service. I would be happy to speak with you to discuss this matter further.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Jeanne Borrows Virginia Beach, VA

They took care of everything. Contacted the people to come and fix my problem then contacted me with the information. One call to AHS and the problem was taken care of.

2 years ago

Reply from American Home Shield

Hi Jeanne. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star star

Irene Allison Clearwater, FL

We have had several problems but home warranty has always been there for us.great price for the service I have received. Never have a problem filing claim.

2 years ago

Reply from American Home Shield

Hi Irene. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Karen Howard Seattle, WA

Although the guys were very nice, the product they installed was inferior to the one they replaced and I am not happy with the way it works. They said they would be happy to upgrade to a better model if I wanted to pay $425. So I am not happy.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

lois eyl Nashville, TN

I've had 2 bad experiences with AHS. The first one was with an electrian and the other was with my washing machine. It took 3to 4 month to resolve. You can't to talk to a supervisor. Most Of representatives are from other countries and speak English but don't understand it well.

2 years ago

check_circle

Verified Customer

star star star star star

Alferria Whetstone Oklahoma City, OK

The service request is convenience. The techs that were sent were excellent. They are courteous, efficient, and most of all very good at what they do.

2 years ago

Reply from American Home Shield

Hi Alferria. We are delighted to hear that you have been pleased with the service from AHS as well the technicians. We want you to know you can always count on us as your home warranty company.

Mar. 12th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer Hitchman American Canyon, CA

This company is only good for simple issues that you can order online. The customer service people do not appear to be from the U.S. and it's very difficult to work with them on issues outside the standard stuff online. Actually, it's awful if you have to call customer service. I'm banging my head against the wall every time I need to talk to someone. AND, my current problem has not been resolved and there has been no follow up. This is my 2nd year under contract with them, but I will be looking for another company at the end of this contract.

2 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for taking time to provide a review of your service experience. I am sorry to hear that problem has not been resolved. I would be happy to speak with you to address the issue further.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Koffitse Nyagblo Copperas Cove, TX

Good cover awesome services and understanding home owners need and be there when they need them over all the best on the market for home owners repairs

2 years ago

Reply from American Home Shield

Hi Koffitse. We really appreciate the positive feedback regarding your service experience. It is great to know you are finding the value in your home warranty coverage. Thank you for trusting AHS.

Mar. 15th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jayant Ranawat Canyon, TX

Generally I have a happy customer of yours for over 12 years. My latest experience is a great disappointment. You decided that my clients which is a double cooking center with microwave and regular baking oven needs to be replaced because the parts are no longer available. I spoke with a lovely woman named Laverne and she said that you would give me a check for $2194.14 to buy A new unit. I thanked her. I am a widow purchasing a major plans like this is a big hit for me. When I agreed to that amount of money, I didn't realize that this will cost at least another thousand more. I have called back your company three times. I spoke with a man named Dante, A woman named Catherine and a woman named Letitia. They were all very nice. They could not help me. But promised that a supervisor would call me for further discussion. That was several days ago. I'm finding that units are hard to come by in the size I need and this is definitely not enough money.That's why I would write you lol and I will not hesitate to share my bad experience with friends and conversation or Facebook or Instagram. This has been a very big disappointment to me in your company.

2 years ago

Reply from American Home Shield

Hi Jayant. Thank you for bringing your concerns to our attention. I am sorry to hear that you were not pleased with cash in lieu offer. I would be happy to look into the matter further and follow up with you.

Mar. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Tony Whittaker Lawrence, KS

Fast in response, friendly staffs. But my problem was not resolved after the 4 repeated visits. I gave up on follow up after the 4th unresolved problem. My freezer still doesn't make ice!

2 years ago

check_circle

Verified Customer

star star star star star_border

Alan, Suzanne Niedbalski Roanoke, TX

Majority of the items have been addressed without issue. I did report an issue with my stove top. It was rejected 3 previous times. Reported it again and was repaired without a single new part.

2 years ago

check_circle

Verified Customer

star star star star star

James Holmes Dearborn, MI

They were very prompt in sending a tech to my home and repaired or replaced my appliances immediately. I'm very pleased by how easy and quick they were

2 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Don G Simeone Tallahassee, FL

Contractor they assigned has made two trips and our problem is not fixed yet. Asked to speak to a supervisor today to escalate issue as we are headed for a cold snap, and don't have any guarantee how long it will take to call me back and get it fixed.

2 years ago

check_circle

Verified Customer

star star star star star

Bryan Welland Cameron, NC

My problem was handled without complications from AHS. I had to have the techs return a couple times and AHS gave me no trouble in allowing that to totally fix the problem.

2 years ago

Reply from American Home Shield

Hi Bryan. We are so glad to hear that your problem was resolved to your satisfaction. We love to take the hassle and worry out of unexpected home repairs. Thank you for choosing AHS.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star

William Harvey, LA

Because of having to pay two service call fees for the same plumbing problem and having to have the problem worked on twice. Otherwise, it would likely have been a 5.

2 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to let us know about your service experience. We are here to address your concerns and would be happy to speak with you regarding this matter.

Mar. 15th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

teresa watson Hampton, VA

We were happy with some of the service providers (Swift Electric) who really tried their best to fix our issue, but there was a part for the stove that is no longer available and the cash offer is a joke. Additionally, the plumber they sent was condescending and rude and after canceling less than an hour before their first appointment and finally making it, they determinded that we were not even eligible for service, which is confusing. Why pay for insurance if you can't use it?

2 years ago

Reply from American Home Shield

Hi Teresa. Thank you for your feedback regarding your service experience. I am sorry to hear you did not receive the service you expected. I would be happy to speak with you discuss this matter further. Please provide your contract agreement number or property address so that I may locate your account.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star_border

CARLENE CARLSONCASSEM Moore, SC

I like the responsiveness but they ask for times to schedule the service and ignored the days I requested. I had to call the company to reschedule. I can't use my own service provider.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

John Holmgreen Corpus Christi, TX

Two contract installers assigned to claim? AHS phone representatives did not respond to questions, disconnected or transferred to wrong department after rep. said had to consult someone else. Written cash out offer said 21 days to respond, but deadline only 5 days from date received. receipt.

2 years ago

check_circle

Verified Customer

star star star star star

Anthony W Peyton, CO

Got everything resolved in a few days on the first attempt, another issue arose on the same fridge and they had the company come out to assess and fix.

2 years ago

Reply from American Home Shield

Hi Anthony. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star star

Bill Jones Bonney Lake, WA

I was able to get service quickly. The electrician repaired my circuit breakers and checked additional breakers to make sure all were in working order.

2 years ago

Reply from American Home Shield

Hi Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

walter melvin jr Newark, NJ

Although the tech was not able to fix the problem on the 1st visit, they did respond back in a timely fashion and was able to fix the problem the 2nd time.

2 years ago

Reply from American Home Shield

Hi Walter, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Yolanda M. Parfrey Tucson, AZ

When I have a problem and I call it in the people are always professional and friendly and help me set up an appointment with the right company to take care of my problem.

2 years ago

Reply from American Home Shield

Hi Yolanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ken Bangs Mc Kinney, TX

I rate AHS three stars because of the difficulty in requesting service. The automated phone system is clearly designed to frustrate and discourage the caller to the point they hang up. Which is what I did. I went on line, scheduled the service and all went well from there.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matt K. Westerville, OH

I am extremely dissatisfied with my recent AHS experience. Our furnace stopped working this winter and we opened a service request with AHS. A technician from FROG PRO SERVICES was sent to our house and serviced the furnace. I should say that he was a scammer and not really a technician. He closed the service with AHS stating that he repaired the furnace and at the same time he told us that the furnace needs to be replaced and it is not safe to use it. However, he said he is not going to share that with AHS. Then he tried to scam us by saying that he has worked a deal with his AHS local rep and AHS is going to replace our furnace but our portion is going to cost around $6000 and the rest will be paid by AHS. We called AHS and explained the situation and we were told someone will follow up with us but we have not heard from AHS yet. It appears that AHS does not check their contractors and they do not really care either. The fact the contractor sent by AHS to our home was a scammer is appalling. We have voicemail and messages from contractor as evidence and can be provided if needed.

2 years ago

Reply from American Home Shield

Hi Matt. Thank you for letting us know about the service experience regarding your furnace. I am sorry to hear you feel the vendor tried to scam you. I would be happy to speak with you to discuss this matter further.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Jennifer reynolds Philadelphia, PA

Took my complaint and was referred to a company in a timely manner. Service man was very professional and keep me up to date on progress. Work was very neat and clean

2 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Baker Cache, OK

They honor their contract. The providers to service the items that are broke or not functioning properly take the time to figure out how to resolve immediately.

2 years ago

Reply from American Home Shield

Hi Baker. Thank for letting us know your warranty experience. We want you to know you can count on AHS to provide you with reliable service. Thank you for being our valued home warranty member.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star star

Chelsea alva Carlsbad, CA

Excellent service. Friendly staff. Easy to request. They offer services you commonly need when you buy a home. So grateful. Appreciate everything you guys do

2 years ago

Reply from American Home Shield

Hi Chelsea,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

George or Floyd San Antonio, TX

American Home Shield hooks me up with people who can fix and repair my appliances in a timely and competent manner . I would say so if they did'nt.f manner

2 years ago

Reply from American Home Shield

Hi George & Floyd, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Rhonda J Howard Haymarket, VA

The plans are affordable, providers are professionals and and knowledgeable. The work is completed in a timely manner. The rates for the plans and each service is fair.

2 years ago

Reply from American Home Shield

Hi Rhonda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

DEE Covington, GA

I had a plumbing issue. AHS sent out a plumber who did not diagnose the problem correctly & apparently did not correct the problem as the same issue was there the next day. I contacted them again & was told that they would send a different plumber out & I would have ro pay for the service call again. Since I no longer trusted AHS I hired a plumber on my own who immediately diagnosed & took care of the issue. I no longer have any faith in AHS & will be cancelling my contract as it is clearly apparent that they are sending out contractors who are lazy & definitely not qualified/certified to perform the job. e

2 years ago

Reply from American Home Shield

Hi Dee. Thank you for your feedback. We do hate to hear that you have lost trust in AHS. I would be happy to follow up with you to discuss this matter further and assist with a resolution.

Mar. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tara Scottsdale, AZ

1) Replacement parts installed in our toilet were not the style and brand of the manufacturer. Toilet internal style was changed from a canister (kohler) to a flapper flush. Consequently, the retrofit handle is quite loose and fashioned upward not horizontal. 2) The second problem involved replacing the diverter valve in a tub/shower. When the technician arrived the diverter valve leaked, but the tub spout next to the wall had no issues. During the repair, the tub spout next to the wall began leaking. We were required to pay an additional out of pocket $150 for pipe modifications that were not needed before the repair commenced. AHS would not allow us to speak to a supervisor during our call to address the issue. The supervisor's call came days later, after we were required to pay for completion of the project.

2 years ago

Reply from American Home Shield

Hi Tara. Thank you for your feedback. I am sorry to hear the plumbing problems were not resolved to your satisfaction. I would be happy to speak with you to address any unresolved issue.

Mar. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

A. Carter Lithonia, GA

1. I had 3 repairs that were needed (sink plugger stuck in the downward position) 2 days later the plugger again stuck in the downward position. 2. Sink Faucet in the hall bathroom dripping: the same day; the gripping started again. 3. A part was ordered for the upstairs tub: no word on when that will come in.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Moss Wilmington, DE

The covered items on the contract have exclusions that are not clearly written. AHS is great for repairs but, it something has to be replaced, it is a very difficult process. In addition, in some cases you will have an out of pocket expense of $1000 - $2000. Yes, that is not a lot of money but when something goes, like a heating unit, in the middle of the winter and you don't have that money readily available, you will be left in the cold.

2 years ago

Reply from American Home Shield

Hi Moss. Thank you for your feedback regarding the coverage. I am sorry to hear you are not finding the value in your warranty. I would be happy to speak with you to discuss this matter further.

Mar. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Keith L. Davis Tooele, UT

The blower motor in the HVAC that was used to pump cool air through out the house went out in July w average daytime temps above 95 degrees. According to the AHS authorizations department they could not purchase parts for the central air because the motor needed was going to be installed in the furnace cavity. We were told that we had to wait until September before they would authorize the blower motor. We coordinated with AHS to go out of network to get the blower motor and have it installed. We provided every document AHS asked for in July, again in August, again in September before it was authorized then it took a threat to have their scam exposed on local television before we received our reimbursement of $830.00 in February 2022

2 years ago

Reply from American Home Shield

Hi Keith. Thank you for taking time to write a review. We do hate to hear you feel the warranty is a scam. I would be more than happy to follow up with you to address any unresolved issue.

Mar. 4th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Clifford J Pfeiffer Jacksonville, NC

I rated this way because the plumber they sent to my home snaked out my drain and proceeded to break it with I didn't know . I found it when I was getting a gas line put into my home and the contractor that was doing this found a ten foot round puddle , and 6 to 8 inches deep under my home . When I called AHS to have it repaired you refused to fix it and told me I had to fix it, and it was the plumber that you sent to me that broke it and it cost me over 5000.00$ to fix it so your guarantee was useless to me.

2 years ago

Reply from American Home Shield

Hi Clifford. Thank you for taking time to let us know about your service experience. I am sorry to hear that you were not pleased with the coverage decision from AHS. I would be happy to follow up with you to discuss this issue further.

Mar. 5th, 2022

check_circle

Verified Customer

star star star star star

Diana Ridgway San Antonio, TX

AHS has taken care of my clients. I personally had a hot water heater go out during the cold spell. AHS took care of me during the shortage of hot water heaters.

2 years ago

Reply from American Home Shield

Hi Diana. Thank you for taking time to write a review of your experience. It makes us very happy to know that your service needs have been met and you are pleased with the warranty coverage. We can't wait to provide you with excellent service again.

Mar. 3rd, 2022

check_circle

Verified Customer

star star star star star_border

Tina Zogott Oro Valley, AZ

Repairman on time and efficient. The only issue was the necessary part was not available and we had to wait for nearly two weeks for the part to arrive and schedule another appointmnet.

2 years ago

check_circle

Verified Customer

star star star star star_border

Kathy Wernly Colorado Springs, CO

Not all of the subcontractors solve the issue the first time they come out and have to return. However, overall, we're very pleased with what the service provides to keep our house in good condition.

2 years ago

check_circle

Verified Customer

star star star star star_border

Laurie Gay Annapolis, MD

Wanted to use someone else for my hvac but because you could find someone else then I couldn't use my person. He was not on the block list and could come within an hour. I'm not sure why that is such a big deal.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vicki McMillan Carmel, CA

I opened a repair on January 30th.. my furnace failed. they assigned the repair to a company 2 hours away. They said they could come in 3-4 days. No heat. The repair guy comes diagnoses the problem as tge an igniter and needs to get the part. I do t hear from him . 3 days later he says he will come to repair in 2-3 days. I call an alternative hearing company to come repair the furnace. They come - and say it's NOT the igniter that there is a serious crack in the furnace and it's leaking carbon monoxide .I call the AHS provider they immediately come out and agree the furnace needs to be REPLACED. I don't hear from them I call AHS and Dobkins. IT HAS NOW BEEN 27 days with NO FURNACE.I have called AHS 12 times.. I have requested a buy out. Each day they say they will CALL ME AND EMAIL ME with the buyout number.I have NEVERHEARD FROM AHS. Tonight it is 28° and I have no idea when I will have a hear. I am disappointed I am aggravated I am frustrated and I am cold.

2 years ago

Reply from American Home Shield

Hi Vicki. Thank you for bringing this matter to our attention. I am sorry to hear you are still without your heat. I would be happy to follow up with you to assist with resolving the matter.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star_border

Diane P Richmond, TX

They have been very responsive. We've been in our house less than 3 months and have needed their assistance on two different appliances already. It is our first home warranty and it definitely has been useful.

2 years ago

check_circle

Verified Customer

star star star star star

Georgia A Stein Denmark, WI

I am very thankful to American Home Shield for without them the fact that my furnace went out in the heart of winter would have caused an unbearable hardship. Thank you.

2 years ago

Reply from American Home Shield

Hi Georgia. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your furnace. Thank you for trusting AHS.

Mar. 3rd, 2022

American Home Shield Reviews