American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Rachel Klika Atlanta, GA

Every experience thus far has been very positive. Helpful customer service, easy to navigate website, good service providers and quick resolutions to issues

4 years ago

Reply from American Home Shield

Hi Rachel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Clint Burnett San Marcos, TX

I have had a roof issue and a hot water heater issue reported to AHS since moving in. Neither of the contractors reported the work was covered under contract and I had to pay out of pocket for the repairs, the AHS did not cover anything. Their restrictions and customer services were poor. I tried to talk to a human in the "Authorization Department" that makes decisions on what is covered for each claim and was never able to speak with them. The AHS representatives I spoke with blamed the contractor on how they assessed the problem and the contractor claimed they were required by AHS to make that assessment. This is a backwards process and a wast of not only the 775$ yearly dues, but also another 150$( 75$ call out fee for both jobs) only to be denied. Horrible and will NOT recommend to anyone.

4 years ago

Reply from American Home Shield

Hi Clint. Thank you for your feedback. I am sorry to hear that you have not been pleased with your warranty coverage. I would be happy to speak with you to discuss this matter further.

Mar. 31st, 2022

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Deric Moir Scottsdale, AZ

Main Reason: Customer Service Reps - Sadly, it has become less stressful to just pay for equipment repairs out of pocket (even major costs), than it is to otherwise have to deal with AHS Customer Service. It is just too much work to deal with AHS, just to save a several hundred dollars on a repair. Here are some other reasons: 1. annual rate increases upon renewal instead of decreasing; no recognition of repeat loyal customers (i.e. no loyalty program in place) unless you call to complain. Even then, the best they can offer is still a rate much higher than they offer to new customers. 2. customer self-service /access via our online account has been restricted; the renewal notice does not allow customer to download a copy of the renewal contract or view the new rate until AFTER it renews at the new higher rate. Agents are seemingly told to advise customers this is not intentional, yet it happens systematically every year. 3. customer self service /control via online account has been restricted; auto-renewal is automated and now requires customer to manually call in to negotiate a new plan or cancel plan renewal. This a huge time-wasting and unpleasant experience.

4 years ago

Reply from American Home Shield

Hi Deric. Thank you for your feedback. I am sorry to hear that you have not been pleased with the service we have provided. I would be happy to speak with you to discuss your concerns further. Please provide your contract agreement number or property address so that I may locate your account.

Mar. 31st, 2022

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JEFFREY Hancock Vallejo, CA

They are not accessible by email if you have a problem. Waiting on phone, then the representive doesn't always get it right. We had a problem with the first contractor, Certified Comfort HTG&Air. We bhad to pay for a second contractor South Placer HVAC, to come out and finish the work. They were excellent. and finsh the work.

4 years ago

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Richard Dols South Jordan, UT

It's been two months since the initial visit. Parts ordered. Called again. Oh, parts ordered again, then the dispatcher unilaterally changed the appointment to a different day when I am not available. It will be another month...

4 years ago

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Mahmood Davani Vancouver, WA

Good customer service and providing immediate feedback on dialog with customer service. I am certain that AHS is focusing on customer satisfaction than any other competetor.

4 years ago

Reply from American Home Shield

Hi Mahmood. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. We want you to know you can always count on us. Thank you for choosing AHS.

Mar. 23rd, 2022

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Javier Arteaga Atwater, CA

My claim was handled very fast. They did not give me any trouble replacing my AC/heating unit. I appreciate the quick response for expect a very hot summer

4 years ago

Reply from American Home Shield

Hi Javier, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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BOB PORTER Daytona Beach, FL

They refused to refund my deductible when a service tecnician didnt show up. The tech lied and said they showed but nobody was home and I never returned their calls or emails . American Home Shield took the tech word for it against mine.

4 years ago

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Melissa Biernot Chesapeake, VA

Just takes too long to get service. They had to come twice to fix my washer, still broken so a replacement was ordered. Delivery is taking almost 30 days. What am I supposed to do until then? If I had all the money I've paid them, I could have just purchased a new washer

4 years ago

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James Carthen South Boston, VA

My HVAC unit stopped working, so I haven't had heat for 6 days despite paying a monthly fee plus a service fee for this home warranty. The contractor American Home Shield sent to my home advised that it will likely be a few more days before he can repair the HVAC unit. What's the point in paying these fees if the repairs can't be done in a timely manner?

4 years ago

Reply from American Home Shield

Hi James. Thank you for taking time to write a review of your service experience. I am sorry to hear you are still without your heat working. I would be happy to speak with you to discuss this issue further.

Mar. 25th, 2022

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Toni Dieringer Alliance, OH

We had a refrigerator go bad in February and still have not received compensation. The company they used didn't call so I tried to call them before 4:00 and no one answered. It took 3 days just to get them to the house. He told us it needed a new compressor and AHS would contact me. I didn't hear from them so I contacted them and had to wait a few days for another tech to come out. He said it was too costly to repair so they said they would replace it with a comparable one. The old one had an ice maker but the amount we are getting doesn't include the ice maker. Then they say it will take up to 5 days to get the e-card.

4 years ago

Reply from American Home Shield

Hi Toni, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Verified Customer

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El Thurston Charlotte, NC

Performance ! From start to finish everyone involved was wonderful and did what they said they would, I have used AHS for 4 years and have never been disappointed.

4 years ago

Reply from American Home Shield

Hi El. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need as well.

Mar. 25th, 2022

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Joan Dunn Charlotte, NC

Washer took two visits by sears and one by a plumber , 1( 80.00) fee plus 275 for replacements of pipes and hoses. Sears person said it was a plumbing issue, plumber said it was a washer issue. I was confused. Sears came out a second time and still stated that he saw nothing wrong.

4 years ago

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Michael W Moros Reno, NV

I had a repair man come out to fix a leaking dishwasher. He worked on it and seemingly fixed it. However a couple of weeks later the leak started again. I feel they should come out and work on it and fix it. I don't know how to get this done, I can't find a way to inquire about how to get a follow up

4 years ago

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Amber Petrelli Port Saint Lucie, FL

I have had 2 service requests so far and both were responded to almost immediately and a repairman was out within 5 days to fix my issues! It's well worth the monthly fee!

4 years ago

Reply from American Home Shield

Hi Amber. Thank you for taking time to write a review of your service experience. We are really happy to know that you are finding the value in your home warranty coverage. We look forward to providing you with exceptional service again.

Mar. 28th, 2022

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Verified Customer

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robert a valencia La Puente, CA

So far they have been better than other companies ive tried . customer service id excellent some of the coverages need clarification before calling in service but they show customer support

4 years ago

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James Norfolk, VA

We own rental property. It is very helpful to have one go-to number to find a prompt repairperson and reassuring that they want to keep their standing with AHS.

4 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2022

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Verified Customer

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Sue Mormino O'fallon, MO

It was like pulling teeth to get my water heater repaired. Technician recommended that the flue pipe get replaced so that it will let the air flow better so the burner would work properly that was replaced. Of course, the flue pipe is not covered under my American Home Shield warranty.

4 years ago

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Barbara Smith Grayslake, IL

The service is wonderful but sometimes I wonder if it would make more sense to save the enrollment fee and $100 service fee and put that money into brand new appliances. My things are all 20 years old.

4 years ago

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Verified Customer

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Michael Williams

Current outstanding issue for diswasher repair sent on Feb 4. Contractor said they had to order part and it would be two weeks, after 2 weeks and MULTIPLE calls going unanswered called AHS on 3-10. They said the contractor told them it would be 2 weeks (again). Again I called after 2 weeks and again ZERO calls or communication from contractor, called AHS again and you call, you too had no response from them. You have given them over a week with no response and yet yesterday again I was told it would be another 24-48 hours. As of this coming Monday it will be 2 months without a dishwasher and still no resolution.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michael, I hate to hear about your most recent AHS experience to have the dishwasher repaired. I would be glad to speak with you to assist with getting the repairs resolved. Please provide your AHS contract number or property address.

Apr. 12th, 2022

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Verified Customer

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Raija Ketcham Mesa, AZ

Easy to make appointment online and get response the same day and the workers information so I can call them and set up appointment at my convenience

4 years ago

Reply from American Home Shield

Hi Raija,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 16th, 2022

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Verified Customer

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William Cressall Birmingham, AL

AMS saves money on AC and Furnace repairs for certain. But in the dead of winter when your furnace will not engage and the overnight temp is 24deg, AMS has a two day wait. We had to call a competitor - twice - who came same day each time.

4 years ago

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Tony Whittaker Lawrence, KS

Fast in response, friendly staffs. But my problem was not resolved after the 4 repeated visits. I gave up on follow up after the 4th unresolved problem. My freezer still doesn't make ice!

4 years ago

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lois eyl Nashville, TN

I've had 2 bad experiences with AHS. The first one was with an electrian and the other was with my washing machine. It took 3to 4 month to resolve. You can't to talk to a supervisor. Most Of representatives are from other countries and speak English but don't understand it well.

4 years ago

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Verified Customer

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Irene Allison Clearwater, FL

We have had several problems but home warranty has always been there for us.great price for the service I have received. Never have a problem filing claim.

4 years ago

Reply from American Home Shield

Hi Irene. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Mar. 15th, 2022

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Verified Customer

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Koffitse Nyagblo Copperas Cove, TX

Good cover awesome services and understanding home owners need and be there when they need them over all the best on the market for home owners repairs

4 years ago

Reply from American Home Shield

Hi Koffitse. We really appreciate the positive feedback regarding your service experience. It is great to know you are finding the value in your home warranty coverage. Thank you for trusting AHS.

Mar. 15th, 2022

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Jennifer Hitchman American Canyon, CA

This company is only good for simple issues that you can order online. The customer service people do not appear to be from the U.S. and it's very difficult to work with them on issues outside the standard stuff online. Actually, it's awful if you have to call customer service. I'm banging my head against the wall every time I need to talk to someone. AND, my current problem has not been resolved and there has been no follow up. This is my 2nd year under contract with them, but I will be looking for another company at the end of this contract.

4 years ago

Reply from American Home Shield

Hi Jennifer. Thank you for taking time to provide a review of your service experience. I am sorry to hear that problem has not been resolved. I would be happy to speak with you to address the issue further.

Mar. 14th, 2022

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Verified Customer

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Alferria Whetstone Oklahoma City, OK

The service request is convenience. The techs that were sent were excellent. They are courteous, efficient, and most of all very good at what they do.

4 years ago

Reply from American Home Shield

Hi Alferria. We are delighted to hear that you have been pleased with the service from AHS as well the technicians. We want you to know you can always count on us as your home warranty company.

Mar. 12th, 2022

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Jeanne Borrows Virginia Beach, VA

They took care of everything. Contacted the people to come and fix my problem then contacted me with the information. One call to AHS and the problem was taken care of.

4 years ago

Reply from American Home Shield

Hi Jeanne. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage.

Mar. 11th, 2022

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Karen Howard Seattle, WA

Although the guys were very nice, the product they installed was inferior to the one they replaced and I am not happy with the way it works. They said they would be happy to upgrade to a better model if I wanted to pay $425. So I am not happy.

4 years ago

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RedsR Santa Clara, UT

The company's they use do not complete the jobs assigned. AHS took a full month to change the company on my service request. Each time I called to report the company not completing the job, I was told I needed to wait 3 days for AHS to send my complaint to a higher level. It wasn't u til I threatened to leave the company that my service request was changed to another company. I placed the service request on 19 Jan. I was never contacted by the service company. I called the service company on 23 Jan to schedule service for 3 Feb. The service request was closed on 27 Jan before the technicians ever came to my home. On 3 Feb, the service technician never showed. I called them and was told they were running behind but would come to my home. Again they never showed. I called AHS to report them and was told the appt was rescheduled for 4 Feb. the company never told me about the rescheduling. I took off the very next day and the service technicians never showed. I called AHS and was told the service company rescheduled to the following Monday. Again the servicing company never called me about the rescheduling. I asked AHS to elevate the issue and was told it would take 3 days to elevate the issue. When the technician didnt show on Monday 7 Feb I again called AHS to report the company and to elevate the issue and was again told it would take 3 days to elevate. I repeatedly called AHS for resolution. It wasn't until around 17 Feb that AHS reassigned my service request to a new company. The new company came out and fixed the issue on 21 Feb. it should not have taken AHS this long to rectify the issue. Each time I was told since the initial company had marked the job complete then the job was complete, even though each time I told AHS the initial company never showed

4 years ago

Reply from American Home Shield

Hello RedsR. Thank you for taking time to let us know about your service experience. I do hate to hear that issue was not resolved until a month after you requested service. I would be happy to speak with you to discuss this matter further.

Mar. 14th, 2022

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Mary Gorski West Sacramento, CA

Plumber was great but I still have no resolution. Waiting on camera to find out where busted line is but my clean out is on the roof. AHS and A-1 pluming said they cannot use that clean out with camera. So I'm stuck with the fact that I have NO repairs done and am at a loss for help. Need stoppage cleared and pipe repairs made. Frustrating

4 years ago

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Jayant Ranawat Canyon, TX

Generally I have a happy customer of yours for over 12 years. My latest experience is a great disappointment. You decided that my clients which is a double cooking center with microwave and regular baking oven needs to be replaced because the parts are no longer available. I spoke with a lovely woman named Laverne and she said that you would give me a check for $2194.14 to buy A new unit. I thanked her. I am a widow purchasing a major plans like this is a big hit for me. When I agreed to that amount of money, I didn't realize that this will cost at least another thousand more. I have called back your company three times. I spoke with a man named Dante, A woman named Catherine and a woman named Letitia. They were all very nice. They could not help me. But promised that a supervisor would call me for further discussion. That was several days ago. I'm finding that units are hard to come by in the size I need and this is definitely not enough money.That's why I would write you lol and I will not hesitate to share my bad experience with friends and conversation or Facebook or Instagram. This has been a very big disappointment to me in your company.

4 years ago

Reply from American Home Shield

Hi Jayant. Thank you for bringing your concerns to our attention. I am sorry to hear that you were not pleased with cash in lieu offer. I would be happy to look into the matter further and follow up with you.

Mar. 10th, 2022

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Verified Customer

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James Holmes Dearborn, MI

They were very prompt in sending a tech to my home and repaired or replaced my appliances immediately. I'm very pleased by how easy and quick they were

4 years ago

Reply from American Home Shield

Hi James,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 14th, 2022

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Verified Customer

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Alan, Suzanne Niedbalski Roanoke, TX

Majority of the items have been addressed without issue. I did report an issue with my stove top. It was rejected 3 previous times. Reported it again and was repaired without a single new part.

4 years ago

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Verified Customer

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Bryan Welland Cameron, NC

My problem was handled without complications from AHS. I had to have the techs return a couple times and AHS gave me no trouble in allowing that to totally fix the problem.

4 years ago

Reply from American Home Shield

Hi Bryan. We are so glad to hear that your problem was resolved to your satisfaction. We love to take the hassle and worry out of unexpected home repairs. Thank you for choosing AHS.

Mar. 16th, 2022

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Verified Customer

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Don G Simeone Tallahassee, FL

Contractor they assigned has made two trips and our problem is not fixed yet. Asked to speak to a supervisor today to escalate issue as we are headed for a cold snap, and don't have any guarantee how long it will take to call me back and get it fixed.

4 years ago

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Verified Customer

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William Harvey, LA

Because of having to pay two service call fees for the same plumbing problem and having to have the problem worked on twice. Otherwise, it would likely have been a 5.

4 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to let us know about your service experience. We are here to address your concerns and would be happy to speak with you regarding this matter.

Mar. 15th, 2022

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Verified Customer

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teresa watson Hampton, VA

We were happy with some of the service providers (Swift Electric) who really tried their best to fix our issue, but there was a part for the stove that is no longer available and the cash offer is a joke. Additionally, the plumber they sent was condescending and rude and after canceling less than an hour before their first appointment and finally making it, they determinded that we were not even eligible for service, which is confusing. Why pay for insurance if you can't use it?

4 years ago

Reply from American Home Shield

Hi Teresa. Thank you for your feedback regarding your service experience. I am sorry to hear you did not receive the service you expected. I would be happy to speak with you discuss this matter further. Please provide your contract agreement number or property address so that I may locate your account.

Mar. 14th, 2022

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Verified Customer

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CARLENE CARLSONCASSEM Moore, SC

I like the responsiveness but they ask for times to schedule the service and ignored the days I requested. I had to call the company to reschedule. I can't use my own service provider.

4 years ago

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Verified Customer

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John Holmgreen Corpus Christi, TX

Two contract installers assigned to claim? AHS phone representatives did not respond to questions, disconnected or transferred to wrong department after rep. said had to consult someone else. Written cash out offer said 21 days to respond, but deadline only 5 days from date received. receipt.

4 years ago

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Verified Customer

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Bill Jones Bonney Lake, WA

I was able to get service quickly. The electrician repaired my circuit breakers and checked additional breakers to make sure all were in working order.

4 years ago

Reply from American Home Shield

Hi Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Anthony W Peyton, CO

Got everything resolved in a few days on the first attempt, another issue arose on the same fridge and they had the company come out to assess and fix.

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for taking time to write a review. It's really good to know your repairs were taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Mar. 9th, 2022

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Verified Customer

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Yolanda M. Parfrey Tucson, AZ

When I have a problem and I call it in the people are always professional and friendly and help me set up an appointment with the right company to take care of my problem.

4 years ago

Reply from American Home Shield

Hi Yolanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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walter melvin jr Newark, NJ

Although the tech was not able to fix the problem on the 1st visit, they did respond back in a timely fashion and was able to fix the problem the 2nd time.

4 years ago

Reply from American Home Shield

Hi Walter, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Ken Bangs Mc Kinney, TX

I rate AHS three stars because of the difficulty in requesting service. The automated phone system is clearly designed to frustrate and discourage the caller to the point they hang up. Which is what I did. I went on line, scheduled the service and all went well from there.

4 years ago

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Verified Customer

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Jennifer reynolds Philadelphia, PA

Took my complaint and was referred to a company in a timely manner. Service man was very professional and keep me up to date on progress. Work was very neat and clean

4 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Chelsea alva Carlsbad, CA

Excellent service. Friendly staff. Easy to request. They offer services you commonly need when you buy a home. So grateful. Appreciate everything you guys do

4 years ago

Reply from American Home Shield

Hi Chelsea,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 8th, 2022

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Verified Customer

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George or Floyd San Antonio, TX

American Home Shield hooks me up with people who can fix and repair my appliances in a timely and competent manner . I would say so if they did'nt.f manner

4 years ago

Reply from American Home Shield

Hi George & Floyd, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Matt K. Westerville, OH

I am extremely dissatisfied with my recent AHS experience. Our furnace stopped working this winter and we opened a service request with AHS. A technician from FROG PRO SERVICES was sent to our house and serviced the furnace. I should say that he was a scammer and not really a technician. He closed the service with AHS stating that he repaired the furnace and at the same time he told us that the furnace needs to be replaced and it is not safe to use it. However, he said he is not going to share that with AHS. Then he tried to scam us by saying that he has worked a deal with his AHS local rep and AHS is going to replace our furnace but our portion is going to cost around $6000 and the rest will be paid by AHS. We called AHS and explained the situation and we were told someone will follow up with us but we have not heard from AHS yet. It appears that AHS does not check their contractors and they do not really care either. The fact the contractor sent by AHS to our home was a scammer is appalling. We have voicemail and messages from contractor as evidence and can be provided if needed.

4 years ago

Reply from American Home Shield

Hi Matt. Thank you for letting us know about the service experience regarding your furnace. I am sorry to hear you feel the vendor tried to scam you. I would be happy to speak with you to discuss this matter further.

Mar. 14th, 2022

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