American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Crystal Castro Sun City, CA

This company is not urgent when it comes to urgent matters. Furthermore, they have no interest in helping provide a contractor who is willing to work. The entire company "American" home shield is actually ran by Phillipines line operators who do not provide actual asistance and have no supervisor who can override case by case determinations and are not reachable. This entire company appears to be a scam because they avoid paying for servicesat all costs. On a Monday night we discovered a blockage in our plumbing system, after plunging the toilets we found this was a real issue that required plumbers. We immediately contacted AHS who said tehy could get a plumber to come out the following day. we cleared work schedules to be available for the plumber. When the 1-star rated plumbers arrived they complained that they did not want to be there. They came with inadequate tools to resolve or diagnose the issue. When I contacted AHS to complain about the contractor they provided, they told me that we were stuck with a plumber who would not make themselves available outside of the hours of 11am and 1pm (always requesting a 1-5pm time slot). After many conversations with AHS about the problem not beng resolved because of the plumbers inadequacies (while we could not run any water through our pipes, no bathroom, no showers, no laundry, etc.) AHS did nothing to help. We finally had to find our own plumber who came out the same day we contacted them and diagnosed the problem immediately. We informed AHS that we needed a right now solution; AHS did not care and has not accomdated payment in any amount for the plumbing services we had to pay for out of pocket. AHS seems to purposely contract bad (1-star reviewed) companies to frustrate the customer into paying for services covered by the home warranty plan. This company is an utter joke, they have our premium paid in full due to a new home purchase, have collected the service fee $85 only to provide no help at all. They would not entertain reviewing the planned work from our own contractor prior to work being initiated to see if they would authorize the work. They ended up rejecting our claim based on false report (they never returned to finish diagnosis but nonetheless provided a "diagnosis" of our plumbing)provided by their contracted plumber. AGAIN! after raising this concern to AHS I was met with spending over 1 hour on the phone to be passed around to phone reps located in the Philipines and could never speak to an actual supervisor. I will make complaints with the BBB and reviews on all available platforms as I hope this is not happen to anyone else.

2 years ago

Reply from American Home Shield

Hi Crystal, Thank you for sharing your AHS experience with us. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Jun. 14th, 2022

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Debra Basom Carlsbad, CA

They assigned someone to do the job and the contractor called me immediately. My appointment was made and I didn't have to wait very long for my problem to be repaired.

2 years ago

Reply from American Home Shield

Hi Debra, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

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Keith Pierce Newhall, CA

Timely, efficient, easy to do business with, reliable, I would have spent my service fee just on tge part not including the labor, technician was in and out with no issues

2 years ago

Reply from American Home Shield

Hi Keith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Dana M Little Lithonia, GA

I have been with AHS for several years and the service is GREAT. Whenever I had an issue with an item in my home, it was either repaired or replaced within a timely manner.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dana, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Syed ubaid Villa Park, IL

Excellent service prompt response and the contractors are thorough professionals . I have used them since an year now and they never fail to deliver on the services.

2 years ago

Reply from American Home Shield

Hi Syed, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Donald Denney Evansville, IN

Very positive experience with HSA, seems like you have perfected "customer service" to a tee. Everyone I interacted with was professional and helpful.

2 years ago

Reply from American Home Shield

Hi Donald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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ADA Hunt Kerrville, TX

The company you sent to me, was very punctual & did a very quick job. Probably wasn't at my house maybe 45 minutes. Nice pleasant person, Charlie from 5 Cross Plumbing.

2 years ago

Reply from American Home Shield

Hi ADA, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Michael Anthony Cueva Los Angeles, CA

AHS has been consistent from the initial sales process to vendor selection and placement. Followed up with solid customer service and post service feedback.

2 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Riley Golba Mesa, AZ

Easy to contact someone over the phone. I gave a 4 star because they are contracted with APC plumbing that does not provide good customer service. I expected AHS to be contracted with well rated companies.

2 years ago

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Sharon Annette Urrea Chandler, AZ

I am going on 4 weeks without my refrigerator working. 4 parts later and 2 more today. I asked for buyout and they said they have to get a second opinion! this is ridiculous! contract says that you guys will replace if you cannot fix. does that mean after you replace every single part in it? 1 month is unacceptable for a refrigerator to be out. this is a high necessity. and if the parts they are replacing today don't work, then what? I am very disappointed in this "warranty" company!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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JoAnne Wagner Sewickley, PA

Some good experiences, some bad experiences. Regarding the bad, I had to escalate to a manager and he did not provide me accurate information. Some contractors are better than others. I had to learn that the hard way. But overall, appliances are not made like they used to be and I have found it is necessary to have a warranty.

2 years ago

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Genevieve Eversley Cedar Hill, TX

They not forthcoming with coverage- I can't get relief for my refrigerator- it's unplugged at this time - it leaks and I am still waiting to see how this can be resolved. I've been a customer over 10 years you would think they would make me whole .

2 years ago

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Sherrie Stewart Memphis, TN

Rob the plumber and Adam the project manager was top notch! They know there job and friendly will explain in full detail what the problem is won't leave until it's fixed!

2 years ago

Reply from American Home Shield

Hi Sherrie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Chris Levens Stamford, TX

The first time we had to use our policy was for our A/C. They went beyond what we expected and our A/C was fixed in a timely manner with awesome customer service

2 years ago

Reply from American Home Shield

Hi Chris, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Don Hall Palm Bay, FL

Scheduled a A/C tune up but suddenly realized a problem and changed the request to service the unit. AHS handled the request and transferred the payment with ease.d

2 years ago

Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Larry Wilson Reno, NV

It's not about the money; it's about the peace of mind American Home Shield provides. I feel so secure knowing that if something happens unexpectedly I don't have to worry.

2 years ago

Reply from American Home Shield

Hi Larry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Danielle Schell Philadelphia, PA

Helping to resolve problems willingness to make sure that I am satisfied before the call ends. Making sure that all of my questions and concerns have been addressed

2 years ago

Reply from American Home Shield

Hi Danielle, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Eliud Cantu Carrollton, TX

Was able to quickly schedule service over the phone. Servicer called to schedule visit in a timely manor and they were able to fix the issue I was having.

2 years ago

Reply from American Home Shield

Hi Eliud, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Michael NMN Kancilja Battle Creek, MI

Every time I have called to schedule a problem the staff of AHS has always been prompt and professional. They always follow up to ensure timely service calls are completed.

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Laura Hatfield Fernandina Beach, FL

Only neg is long time on hold somteimes, but service peole are very friendly. Repair guy good. Took a long time to get someone out but I assume that is due to labor shortage and not fault of AHS.

2 years ago

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Virginia Straeter Poway, CA

The technician was pleasant and professional and cleaned up the area where he was working. The reason for 4 stars instead of 5 is that when I get ice, some water will drip down before the ice v comes out.

2 years ago

Reply from American Home Shield

Hi Virginia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Sue Myers Lubbock, TX

Although the repair was speeding this time it is the third time we've had to have this dishwasher worked on in five years it is a dishwasher that was replaced by home shield five years ago

2 years ago

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Grace Fischbach Killeen, TX

They have friendly and professional staff but some of the coverage it junk, they only pay the first $10. Of the cost of Freon for AC which is ridiculous because they don't let the technicians find the leak

2 years ago

Reply from American Home Shield

Hi Grace, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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JR Lelm Normal, IL

I had a natural gas leak myself & American Home Shield found a plumbing & furnace company to fix my needs that day. I was so grateful for the quick response. Thanks

2 years ago

Reply from American Home Shield

Hi JR Lelm, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Cassandra King George, VA

I called them and told them that my sump pump was not working. A few days later it began to rain. My entire furnished basement flooded. After 3 more weeks, I had to buy a sump pump and get someone else to replace it. The plumber didn't show up. They sent one for a SECOND opinion AFTER I had paid to have it repaired.

2 years ago

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Glenn Schroeder Henderson, NV

They need to allow to place notes or other critical information when placing a work order. The WO should be assigned to just one representative so if you have an issue you work with that one representative. Much like an insurance agent does.

2 years ago

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Lynn Parente Tucson, AZ

The first time I used American Home Shield, the vendor never showed or called. I was quite upset because I had taken off work to be home. Eventually another vendor came to fix the issue. I was told I would get a refund of half the service fee, but still have not received it.

2 years ago

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Terry Lipp Cleveland, OH

Very difficult to get resolve when the plumber did not show up 3 times. The customer service center was very polite, but resovle was not great until a manager spoke to me. My issues were addressed and all went well. I will more than likely look for a warranty company the has customer service in the US

2 years ago

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Richard Balmaceda Rialto, CA

The sound Repairman fixed the machine, nut now it has an anoying scratch sound because it has a coin or something similar inside, the drum. The repairman says that other than a replacement, there is nothing else that he can do.

2 years ago

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April Gardiner Galveston, TX

I had AHS for years on multiple homes. Used to love them but then they switched their customer service to out of the country and most do not understand English or AHS policies. Have to keep calling back until I get a rep that may understand. We got screwed with no warm water for a year due to this. It should not take 15 phone calls to get someone to understand. Also their quality of contractors has got really bad. I will NOT be renewing this year.

2 years ago

Reply from American Home Shield

Hi April, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Richard Lewisville, TX

The service is very convenient to have for small odds and ends like your AC not working correctly or a garbage disposal messing up on you but when things get serious and numbers get over a couple hundred bucks for repair you get denied

2 years ago

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Federico Fort Lauderdale, FL

For a fee they can arrange to have a service provider come to the customer's facility and repair an item. However, the service providers are very small companies who lack customer service skills, do not have inventory and when supplies/parts are needed, it takes them a great deal of time to receive and ultimate install them.

2 years ago

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Adolphus lakes Columbus, GA

For the last four years my air condition has went out exactly at the beginning of the summer and I have went with out air for at least a week and a half before having air and now I'm with out air now and the technician has told ahs it needs replacement but yet ahs still wants to fix it so I'm here waiting for air yes I not satisfied

2 years ago

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mark steele Lancaster, CA

on the 1st 2 contracts I was charged and nothing was done. on that 2nd contract LA Appliance didn't even bother to show up, after several phone calls you finally assign the 2nd contract to another company and it got fixed. you guys are hitting about 33%.

2 years ago

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Denise Kewaskum, WI

The contractor, Caldera, was beyond incompetent when it came to EVERYTHING. First, they wanted to give us a window of 5 hours - between 1 and 6 for the repair. Then told us that our burners needed to be replaced. After over a week, they sent another guy out who was supposed to be there at 5. At 7:40, I rcvd a text saying that he will be there shortly. This technician came WITHOUT THE BURNERS! And lied and said that they needed to be cleaned. Anyone know that you do not clean burners unless you are maintaining a furnace. My husband and I can clean the burners - so why would we pay for a technician to come out and do that?!

2 years ago

Reply from American Home Shield

Hi Denise, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 27th, 2022

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Sam Hill Bixby, OK

Horrible customer service and weeks for repair people to respond. Had to call over 5 times to customer service to get a response from Omni Appliance Repair. Called on the 20th of May, called back on May 25th and still washed is not repaired and there has been no follow up. I cancelled my service and that was the only time I spoke with someone I could understand. The repair person was extremely unprofessional and would not return calls or as I stated never fixed our washer. I cancelled American Home Shield and so did 2 family members. Pathetic service, follow up and and they don't do what they promise.

2 years ago

Reply from American Home Shield

Hi Sam, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your property address.

May. 30th, 2022

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Julie Needham Spavinaw, OK

I had to call 6 times to resolve an issue. Every time, I was told it was taken care of; but it wasn't. We were with AHS 9 1/2 years at our previous house, & only once had a problem with them. I didn't even shop around before giving them the home warranty on our new house, because they gave such good service before. Now, I feel that I cannot trust them to do what they say they will do.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 1st, 2022

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William R Revels Melbourne, FL

The response to service request was speedy. The serviceman quickly identified the problem. Home Shield responded quickly with a solution that is satisfying and complete.

2 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Valerie Aviles

American home shield hasn't failed me yet. They quickly find me a reputable provider. Our service requests are answered and resolved within 2days. Haven't failed us yet.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Valerie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Kimberly Salazar

I had an air conditioner issue and filed a service request. The contracted company they sent was very professional and prompt. Most importantly the fixed my issue.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kimberly, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Charles T. Chapman Tallahassee, FL

We had problems with our refrigerator called American Home Shield. They sent a Tech out to look at refrigerator and decided that we needed a new refrigerator and sent us to Lowe's to pick out a new one.

2 years ago

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M. M. King Kerrville, TX

I have not had a bad experience, but would like you to get more contractors locally instead of bringing them up from the city. Most of them are good, but it would be easier to work with them locally.

2 years ago

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Douglas Nies Apache, OK

I &Ave one star shy of five because there have been a few times when I had to wait for over three weeks for contractor to receive parts from AHS. Other than that the service has been exceptional.

2 years ago

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Clayborne Thomas Charlotte, NC

I am new so I was apprehensive. My first service request was handled in a professional and timely manner. I was pleased with the contractor which made my experience enjoyable.

2 years ago

Reply from American Home Shield

Hi Clayborne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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Jed Pearlman Lakewood, OH

The service company provided was excellent. Over the one provided last year. Your customer service rep was helpful. So much better than the previous people I dealt with. year.

2 years ago

Reply from American Home Shield

Hi Jed, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Gail Azevedo Santa Rosa, CA

Shortly after contacting AHS about my annual A/C service, I as contacted by Rose Heating and Air. The service tech was professional and completed the inspection in a timely manner.

2 years ago

Reply from American Home Shield

Hi Gail, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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Heather Julius Wilmer, AL

I have been waiting over two months to be reimbursed the 100 dollars for a cancelled service call by Home Shield. Every time I call they say they resubmitted it for credit that the last person never processed it. Still haven't seen my money. Very disappointing and bad customer service. When will I get my reimbursement?

2 years ago

Reply from American Home Shield

Hi Heather, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with the service fee refund.

May. 24th, 2022

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Jack Luckhurst Columbia, SC

My dishwasher just wasn't running so I wanted someone to come look at it. After they looked at it he said that a part needs to be purchased. Two days later I notice the dishwasher in flooded and leaking out onto my hardwood floor. There is now water damage in the floor that must be taken care of . Everything else prior has been good.

2 years ago

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Steve Hill Manassas Park, VA

Have only used them twice, both times for same issue. First repairman didn't fix problem. Waiting to hear from second repair company.

2 years ago Edited January 10, 2024

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Nedra Jackson Atlanta, GA

My experience is that I had the same problem with my appliance. It took three time before I could get a new one. So each time I had to pay 100 dollars before I good get a new one. The service that came out wrote down something different the one time but all three was what needed to get fix. So I was out of three hundred dollars. This should have been fix when it broke on the second time. Not to happy with AHS

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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