American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Polina Davis Hampton, VA

Technician said the motor for my AC unit was damaged by me after he told me he fixed my AC. He left the old part on top of my unit and it is still there. AHS has informed me that they will not fix my AC. We requested another technician and we are still waiting. I have had no AC in my house since Sunday. It is 99 degrees in my house right now. I have been a loyal customer and recommend AHS to all my friends and now that my AC need repair and I was denied. The technician said that he was doing what AHS told him to do. I am upset and disappointed with the service that I received. I am still waiting for a technician to call or for AHS to call me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 10th, 2022

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Verified Customer

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Tammie Eakles Amarillo, TX

Prodigy came out within 10 minutes to fix my main board. The refrigerator still not work. Fan compressor on top not working showing an error not cooling he went out town 1st weekend then had to wait a week for new part. He was going out of town at 2 on Friday. I found this out on Friday. I called him 3 times on Thursday never returned my call. Some he was leaving earlier I asked for tracking would not provide hot mad I asked & said was not going to fix. I have been without a refrigerator going on 3 weeks now. It was daughter graduation this weekend. We had family & needed for party. He send the part back instead bring by now waiting another week for some to come out. Not good customer service

2 years ago

Reply from American Home Shield

Hi Tammie, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.

Jun. 10th, 2022

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Verified Customer

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Debra Basom Carlsbad, CA

They assigned someone to do the job and the contractor called me immediately. My appointment was made and I didn't have to wait very long for my problem to be repaired.

2 years ago

Reply from American Home Shield

Hi Debra, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

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Verified Customer

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Keith Pierce Newhall, CA

Timely, efficient, easy to do business with, reliable, I would have spent my service fee just on tge part not including the labor, technician was in and out with no issues

2 years ago

Reply from American Home Shield

Hi Keith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Dana M Little Lithonia, GA

I have been with AHS for several years and the service is GREAT. Whenever I had an issue with an item in my home, it was either repaired or replaced within a timely manner.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dana, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Verified Customer

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Syed ubaid Villa Park, IL

Excellent service prompt response and the contractors are thorough professionals . I have used them since an year now and they never fail to deliver on the services.

2 years ago

Reply from American Home Shield

Hi Syed, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Donald Denney Evansville, IN

Very positive experience with HSA, seems like you have perfected "customer service" to a tee. Everyone I interacted with was professional and helpful.

2 years ago

Reply from American Home Shield

Hi Donald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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ADA Hunt Kerrville, TX

The company you sent to me, was very punctual & did a very quick job. Probably wasn't at my house maybe 45 minutes. Nice pleasant person, Charlie from 5 Cross Plumbing.

2 years ago

Reply from American Home Shield

Hi ADA, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Michael Anthony Cueva Los Angeles, CA

AHS has been consistent from the initial sales process to vendor selection and placement. Followed up with solid customer service and post service feedback.

2 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 15th, 2022

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Verified Customer

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Riley Golba Mesa, AZ

Easy to contact someone over the phone. I gave a 4 star because they are contracted with APC plumbing that does not provide good customer service. I expected AHS to be contracted with well rated companies.

2 years ago

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Verified Customer

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Sharon Annette Urrea Chandler, AZ

I am going on 4 weeks without my refrigerator working. 4 parts later and 2 more today. I asked for buyout and they said they have to get a second opinion! this is ridiculous! contract says that you guys will replace if you cannot fix. does that mean after you replace every single part in it? 1 month is unacceptable for a refrigerator to be out. this is a high necessity. and if the parts they are replacing today don't work, then what? I am very disappointed in this "warranty" company!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 2nd, 2022

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Verified Customer

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JoAnne Wagner Sewickley, PA

Some good experiences, some bad experiences. Regarding the bad, I had to escalate to a manager and he did not provide me accurate information. Some contractors are better than others. I had to learn that the hard way. But overall, appliances are not made like they used to be and I have found it is necessary to have a warranty.

2 years ago

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Verified Customer

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Genevieve Eversley Cedar Hill, TX

They not forthcoming with coverage- I can't get relief for my refrigerator- it's unplugged at this time - it leaks and I am still waiting to see how this can be resolved. I've been a customer over 10 years you would think they would make me whole .

2 years ago

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Verified Customer

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Sherrie Stewart Memphis, TN

Rob the plumber and Adam the project manager was top notch! They know there job and friendly will explain in full detail what the problem is won't leave until it's fixed!

2 years ago

Reply from American Home Shield

Hi Sherrie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Verified Customer

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Chris Levens Stamford, TX

The first time we had to use our policy was for our A/C. They went beyond what we expected and our A/C was fixed in a timely manner with awesome customer service

2 years ago

Reply from American Home Shield

Hi Chris, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Michael NMN Kancilja Battle Creek, MI

Every time I have called to schedule a problem the staff of AHS has always been prompt and professional. They always follow up to ensure timely service calls are completed.

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

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Verified Customer

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Eliud Cantu Carrollton, TX

Was able to quickly schedule service over the phone. Servicer called to schedule visit in a timely manor and they were able to fix the issue I was having.

2 years ago

Reply from American Home Shield

Hi Eliud, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Don Hall Palm Bay, FL

Scheduled a A/C tune up but suddenly realized a problem and changed the request to service the unit. AHS handled the request and transferred the payment with ease.d

2 years ago

Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Larry Wilson Reno, NV

It's not about the money; it's about the peace of mind American Home Shield provides. I feel so secure knowing that if something happens unexpectedly I don't have to worry.

2 years ago

Reply from American Home Shield

Hi Larry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Danielle Schell Philadelphia, PA

Helping to resolve problems willingness to make sure that I am satisfied before the call ends. Making sure that all of my questions and concerns have been addressed

2 years ago

Reply from American Home Shield

Hi Danielle, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Virginia Straeter Poway, CA

The technician was pleasant and professional and cleaned up the area where he was working. The reason for 4 stars instead of 5 is that when I get ice, some water will drip down before the ice v comes out.

2 years ago

Reply from American Home Shield

Hi Virginia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Laura Hatfield Fernandina Beach, FL

Only neg is long time on hold somteimes, but service peole are very friendly. Repair guy good. Took a long time to get someone out but I assume that is due to labor shortage and not fault of AHS.

2 years ago

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Verified Customer

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Grace Fischbach Killeen, TX

They have friendly and professional staff but some of the coverage it junk, they only pay the first $10. Of the cost of Freon for AC which is ridiculous because they don't let the technicians find the leak

2 years ago

Reply from American Home Shield

Hi Grace, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Sue Myers Lubbock, TX

Although the repair was speeding this time it is the third time we've had to have this dishwasher worked on in five years it is a dishwasher that was replaced by home shield five years ago

2 years ago

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Verified Customer

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JR Lelm Normal, IL

I had a natural gas leak myself & American Home Shield found a plumbing & furnace company to fix my needs that day. I was so grateful for the quick response. Thanks

2 years ago

Reply from American Home Shield

Hi JR Lelm, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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Richard Lewisville, TX

The service is very convenient to have for small odds and ends like your AC not working correctly or a garbage disposal messing up on you but when things get serious and numbers get over a couple hundred bucks for repair you get denied

2 years ago

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Verified Customer

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Terry Lipp Cleveland, OH

Very difficult to get resolve when the plumber did not show up 3 times. The customer service center was very polite, but resovle was not great until a manager spoke to me. My issues were addressed and all went well. I will more than likely look for a warranty company the has customer service in the US

2 years ago

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Verified Customer

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Federico Fort Lauderdale, FL

For a fee they can arrange to have a service provider come to the customer's facility and repair an item. However, the service providers are very small companies who lack customer service skills, do not have inventory and when supplies/parts are needed, it takes them a great deal of time to receive and ultimate install them.

2 years ago

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Verified Customer

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Richard Balmaceda Rialto, CA

The sound Repairman fixed the machine, nut now it has an anoying scratch sound because it has a coin or something similar inside, the drum. The repairman says that other than a replacement, there is nothing else that he can do.

2 years ago

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Verified Customer

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April Gardiner Galveston, TX

I had AHS for years on multiple homes. Used to love them but then they switched their customer service to out of the country and most do not understand English or AHS policies. Have to keep calling back until I get a rep that may understand. We got screwed with no warm water for a year due to this. It should not take 15 phone calls to get someone to understand. Also their quality of contractors has got really bad. I will NOT be renewing this year.

2 years ago

Reply from American Home Shield

Hi April, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs.

May. 27th, 2022

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Verified Customer

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Glenn Schroeder Henderson, NV

They need to allow to place notes or other critical information when placing a work order. The WO should be assigned to just one representative so if you have an issue you work with that one representative. Much like an insurance agent does.

2 years ago

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Verified Customer

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mark steele Lancaster, CA

on the 1st 2 contracts I was charged and nothing was done. on that 2nd contract LA Appliance didn't even bother to show up, after several phone calls you finally assign the 2nd contract to another company and it got fixed. you guys are hitting about 33%.

2 years ago

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Verified Customer

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Lynn Parente Tucson, AZ

The first time I used American Home Shield, the vendor never showed or called. I was quite upset because I had taken off work to be home. Eventually another vendor came to fix the issue. I was told I would get a refund of half the service fee, but still have not received it.

2 years ago

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Verified Customer

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Cassandra King George, VA

I called them and told them that my sump pump was not working. A few days later it began to rain. My entire furnished basement flooded. After 3 more weeks, I had to buy a sump pump and get someone else to replace it. The plumber didn't show up. They sent one for a SECOND opinion AFTER I had paid to have it repaired.

2 years ago

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Adolphus lakes Columbus, GA

For the last four years my air condition has went out exactly at the beginning of the summer and I have went with out air for at least a week and a half before having air and now I'm with out air now and the technician has told ahs it needs replacement but yet ahs still wants to fix it so I'm here waiting for air yes I not satisfied

2 years ago

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Sam Hill Bixby, OK

Horrible customer service and weeks for repair people to respond. Had to call over 5 times to customer service to get a response from Omni Appliance Repair. Called on the 20th of May, called back on May 25th and still washed is not repaired and there has been no follow up. I cancelled my service and that was the only time I spoke with someone I could understand. The repair person was extremely unprofessional and would not return calls or as I stated never fixed our washer. I cancelled American Home Shield and so did 2 family members. Pathetic service, follow up and and they don't do what they promise.

2 years ago

Reply from American Home Shield

Hi Sam, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution. Please provide us with your AHS contract number or property address. Please provide your property address.

May. 30th, 2022

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Verified Customer

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Denise Kewaskum, WI

The contractor, Caldera, was beyond incompetent when it came to EVERYTHING. First, they wanted to give us a window of 5 hours - between 1 and 6 for the repair. Then told us that our burners needed to be replaced. After over a week, they sent another guy out who was supposed to be there at 5. At 7:40, I rcvd a text saying that he will be there shortly. This technician came WITHOUT THE BURNERS! And lied and said that they needed to be cleaned. Anyone know that you do not clean burners unless you are maintaining a furnace. My husband and I can clean the burners - so why would we pay for a technician to come out and do that?!

2 years ago

Reply from American Home Shield

Hi Denise, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide your AHS contract number or property address.

May. 27th, 2022

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Verified Customer

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Julie Needham Spavinaw, OK

I had to call 6 times to resolve an issue. Every time, I was told it was taken care of; but it wasn't. We were with AHS 9 1/2 years at our previous house, & only once had a problem with them. I didn't even shop around before giving them the home warranty on our new house, because they gave such good service before. Now, I feel that I cannot trust them to do what they say they will do.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 1st, 2022

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Verified Customer

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William R Revels Melbourne, FL

The response to service request was speedy. The serviceman quickly identified the problem. Home Shield responded quickly with a solution that is satisfying and complete.

2 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Valerie Aviles

American home shield hasn't failed me yet. They quickly find me a reputable provider. Our service requests are answered and resolved within 2days. Haven't failed us yet.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Valerie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Verified Customer

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Kimberly Salazar

I had an air conditioner issue and filed a service request. The contracted company they sent was very professional and prompt. Most importantly the fixed my issue.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kimberly, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Douglas Nies Apache, OK

I &Ave one star shy of five because there have been a few times when I had to wait for over three weeks for contractor to receive parts from AHS. Other than that the service has been exceptional.

2 years ago

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Verified Customer

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Charles T. Chapman Tallahassee, FL

We had problems with our refrigerator called American Home Shield. They sent a Tech out to look at refrigerator and decided that we needed a new refrigerator and sent us to Lowe's to pick out a new one.

2 years ago

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Verified Customer

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M. M. King Kerrville, TX

I have not had a bad experience, but would like you to get more contractors locally instead of bringing them up from the city. Most of them are good, but it would be easier to work with them locally.

2 years ago

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Verified Customer

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Clayborne Thomas Charlotte, NC

I am new so I was apprehensive. My first service request was handled in a professional and timely manner. I was pleased with the contractor which made my experience enjoyable.

2 years ago

Reply from American Home Shield

Hi Clayborne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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Verified Customer

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Jed Pearlman Lakewood, OH

The service company provided was excellent. Over the one provided last year. Your customer service rep was helpful. So much better than the previous people I dealt with. year.

2 years ago

Reply from American Home Shield

Hi Jed, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Verified Customer

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Gail Azevedo Santa Rosa, CA

Shortly after contacting AHS about my annual A/C service, I as contacted by Rose Heating and Air. The service tech was professional and completed the inspection in a timely manner.

2 years ago

Reply from American Home Shield

Hi Gail, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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Verified Customer

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David Bryant League City, TX

Sometimes good, sometimes bad. I think the smart thing is to put aside $75/mo and pay for things as they come up. I keep meaning to do that. Too many AHS contractors put AHS customers as too low of a priority. And if the repair is too expensive, it seems like AHS always figures out a technicality to say it's not covered. The more I right this review, the more I realize what a ripoff AHS is

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Verified Customer

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Nicole Jenkins Woodstock, VA

Call center is always Indian speaking and you get a complete runaround and zero answers without having to call NUMEROUS times and stay on hold for hours. Never seem to be able to find a service provider in the area and when they do assign one the provider doesn't contact you and then you go back to square one.

2 years ago

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Verified Customer

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Jack Luckhurst Columbia, SC

My dishwasher just wasn't running so I wanted someone to come look at it. After they looked at it he said that a part needs to be purchased. Two days later I notice the dishwasher in flooded and leaking out onto my hardwood floor. There is now water damage in the floor that must be taken care of . Everything else prior has been good.

2 years ago

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