American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Rajtarun Madangopal Baltimore, MD

Quick initial response after appliance issue. However, problems were not correctly diagnosed or resolved for over a month. After a month a replacement was recommended but only one 'feature matched product' was offered and it was conveniently out of stock. All similar level items had an associated 'upgrade' charge and customer service was completely inflexible and unhelpful. I m still waiting for an appropriate replacement to be in stock.

2 years ago

Reply from American Home Shield

Hi Rajtarun, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Krista Flood Port Richey, FL

The plumbing contractor was looking for a big money job. He had a lot of good suggestions. However, what he said to me and what he wrote on the estimate were 2 very different things. AHS doesn't want to cover my systems because"its not normal wear and rear? That's highly subjective. And an excuse to not cover basic services. Very frustrated. The only good one was the rekey. Otherwise, Im wasting my time and hundreds of dollars.

2 years ago

Reply from American Home Shield

Hi Krista, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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ERIC DAMATO Pompano Beach, FL

Refrigerator still not fixed, called home shield 3 times to ask why GE hasn't fixed it. Was told I would get a call back which I never did. Last call last week I was told GE didn't fix my frig but came to service my microwave which isn't true since I have a brand new microwave. So now there is an investigation but I'm not holding my breathe for a call back. I will be canceling my contract after this month.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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ANZOLETTE MITCHELL Mont Belvieu, TX

"My request was submitted on May 12. Today is June 15 and I still have no resolution. I have been given the run around by ProTech Appliance. They have been full of excuses. After reaching out on June 14 to AHS I finally received an email with a repair date of June 23rd which is more than a month from the initial repair request. This has been a terrible experience. ProTech is located in Conroe over an hour away. There are many reputable appliance repair companies in Houston, TX alot more accessible to my area."

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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NORBERTO GILBERT Temecula, CA

I had a horrible experience. I recently put a claim in for my whole house fan. It started great within two days A company by the name Jaeger came to check out fan. The guy looked at the fan for five minutes then said he would be in touch regarding the fan. He didn't say much more than that. About three days later I get an email from AHS warranty stating they WILL NOT COVER THIS ITEM. The whole reason I bought into this warranty was for things like this. The woman I spoke with said it was denied because of how the company Jaeger explained how the fan broke. Obviously I was upset since I didn't break the fan it wore down until it stopped working, hence the WARRANTY. the woman at AHS said I could get a second opinion but I would have to pay the deductible again. Horrible, a warranty needs to fix things that are covered regardless of how things were stated.

2 years ago

Reply from American Home Shield

Hi Norberto, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Toma Belizaire Capitol Heights, MD

I am not happy with how I am being treated by AHS and United Air Temp. I was charged $100 each for 2 service requests, one of them was to have a hard start capacitor put in, which cost me $175 that I had to pay out of pocket. The other $100 charge was for the service request I put in to get my hot water tank checked. The Air Temp person was scheduled to come out to my home to look at the hot water tank on 6/3/22, but they never showed up nor did I get a phone call. I ended calling AHS letting them know what happened and they rescheduled my appointment for 6/14/22, but the same thing happened, no call and no show. I don't understand why it is so difficult to get someone out to my house to look at my hot water tank. This whole process is not easy and I feel like I deserve my $200 back that I was charged when I initially put in the service requests.

2 years ago

Reply from American Home Shield

Hi Toma, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Mica Pariselli Longmont, CO

The technicians diagnosed the problem with my central air conditioning properly, and a technician returned to install the new part in a timely manner.

2 years ago

Reply from American Home Shield

Hi Mica, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 16th, 2022

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Karen Erlandson Dallas, TX

AMERICAN Home Shield has wonderful customer service. They are very responsive & schedule repairs right away with someone at my house usually within 24 hours of my call.

2 years ago

Reply from American Home Shield

Hi Karen, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Karen Deason Cedar Park, TX

I have been an American Home Shield customer for 9 years. I have never had a bad experience with them or the companies they send to my home to repair my covered property.

2 years ago

Reply from American Home Shield

Hi Karen, Your patronage over the past 9 years is appreciated. We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Jamie Campbell Hattiesburg, MS

I rated it a 5 THIS TIME ....it was done in a fast and complete time...MAJOR point somehow I was lucky and did not stay on the phone WAITING for someone to answer...

2 years ago

Reply from American Home Shield

Hi Jamie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Annie Savage Dayton, OH

My service provider was scheduled for me. I did not have to seek out a provider/ one less thing to worry about. The provider was customer friendly and professional.

2 years ago

Reply from American Home Shield

Hi Annie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Annamarie DeSantis Allen Park, MI

It has been easy to call, schedule, and get service! It seems everything is going wrong with this home i orchard so I'm so thankful to know AHS has my back!

2 years ago

Reply from American Home Shield

Hi Annamarie, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Cassandra Johnson Kent, WA

Everytime I call ahs they assign me to a company that takes care of me. The only problem I have is that after I am a signed to a company it's takes 3 to 4 wks before they can come out.

2 years ago

Reply from American Home Shield

Hi Cassandra, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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william Edwin graham McKinleyville, CA

Just had issues with stove and oven. Easy to start claim on line. The repair company was very professional and knowledgeable. Awhile back had plumbing issue with toilet. plumber was terrible. And did not resolve issue

2 years ago

Reply from American Home Shield

Hi William, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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Glenn Thomason Manakin-Sabot, VA

AHS assigned a repair person to fix our oven very fast. The person was excellent, well dressed, knowledge was good, fixed as soon as parts came.

2 years ago

Reply from American Home Shield

Hi Glenn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Nancy Anderson Saint George, UT

Although one of the providers recommended was way too busy to help us, they combined providers and it turned out to b.e a very successful service call for both appliances. Very happy with the company they recommended

2 years ago

Reply from American Home Shield

Hi Nancy, We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Pete M. Ridley Park, PA

Had an A/C compressor issue. Part A broke and caused part B to fail as well. Would only cover part A and not both. Let's just say I wasn't happy with their answer. Will more than likely cancel membership and save the 48.99/mo fee and put a little extra away to build up a household repair account.

2 years ago

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Shirley Hedge Leesburg, FL

the part that was needed for my refrigerator took 3 weeks to get to the company performing the repair, and now that company cannot come to install it for another week. that is unacceptable to be without a refrigerator this long

2 years ago

Reply from American Home Shield

Hi Shirley, I would be glad to speak with you to discuss the refrigerator repairs that need to be completed.

Jun. 22nd, 2022

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Kris Oshiro

Quick to respond and doesn't charge unecessary fees. We paid for the initial call but the issue we had kept recurring and we didn't get charged for further repair.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Kris, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 12th, 2022

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Kay Heimerl Appleton, WI

All of our issues so far this year have been resolved to our satisfaction. The customer service staff have all been extremely helpful and friendly, even when I have been frustrated.

2 years ago

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R Gill Pacific Grove, CA

I'm hoping they will move up to 4 or 5 stars once our work request us completed. We had reported 3 items that needed repairs, only 1 item was able to be repaired. We're waiting on the approval for the replacement of the 2 items that were not repaired.

2 years ago

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Aziz Valliani Fremont, CA

Some of the repair people are useless and at times it takes them a long time to get authorization to get parts. Currently I have problem with pool. AHS assigned the repair company, he came and said he would have to find the part and come back - that was three weeks ago and he does not answer follow up phone calls or respond via email.

2 years ago

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Mary Collins Cary, NC

We have had a contract with AHS for many years and, in all honesty, have not always been pleased. In the past year, however, we have been pleased with the professionalism, communication and follow-up that AHS has provided.

2 years ago

Reply from American Home Shield

Dear Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Lisa Noble Orinda, CA

AC service tech didn't do hardly anything, he didn't clean the AC unit, or service or tune it up. He threw the breaker and restarted it and left. He just wanted to use this as a sales opportunity to try to sell me a new AC unit.

2 years ago

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Michel Ghazi Fairfax, VA

1 month in February w/o hear before my heater was fixed. Days this June w/o AC and still waiting. I am a customer w/AHS for over 15 years. I will cancel my contract my also after service calls, my monthly contract goes up by at least 10%. I am paying now $90 monthly and each service call I pay $75. Customer Service folks are rude and nasty. The barely speak English and extremely hard to understand .. AHS orders parts for fixes with no ETA. They don't allow me to purchase parts myself and pay for myself. I am told that if I do they would not warranty the service. While most parts are available online

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Lavell Lucas Bristow, VA

My expectation was that having AHS warranty would save me major out if pocket costs on home repairs which is not the case. I'm practically buying a new ac unit that has been holding on with replacement parts and freon that is outdated, yet my home warranty doesn't cover it. I'm disappointed. Also given conflicting info about what is our isn't covered with the first saying she believes it will be fully covered, only to have a "manager" call to tell me all that isn't covered. Shameful and obviously saving money for AHS at the policy holders expense. I'm looking for a better home warranty company

2 years ago

Reply from American Home Shield

Hi Lavell, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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MARY NAILS Elk Grove, CA

Technicians responding to my rrequests are always prompt in getting in touch. Timely for appointments and very professional and competent in completion of repairs.

2 years ago

Reply from American Home Shield

Hi Mary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Najeeb Jan Broomfield, CO

excellent service ... works as promised, they set you up with a repair immediately, so far the folks coming to fix our stuff have been really good. No complaints

2 years ago

Reply from American Home Shield

Hi Najeeb, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2022

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Dorothy Davis

The technician quickly determined the problem,ordered the parts and returned to replace the old parts.

2 years ago Edited June 9, 2022

Reply from American Home Shield

Hi Dorothy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Jana Bakersfield, CA

Just three months into our coverage our air conditioning had to be completely replaced. AHS responded quickly with compassion and replacement. We are customers for life!!

2 years ago

Reply from American Home Shield

Hi Jana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Michele Frost Temple, TX

We've made 3 claims - 2 for the AC, 1 for our dryer. All were handled promptly, heard from service companies within a few hours, and fixed very quickly. So far so good!

2 years ago

Reply from American Home Shield

Hi Michele, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Rasheena Stallings Indianapolis, IN

AHS is reliable, quick, and responsive. They send out professionals who are always happy to help. They are very knowledgeable in their area of expertise.

2 years ago

Reply from American Home Shield

HI Rasheena, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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David B. Lorde Waldorf, MD

American Home Shield is only as good as the companies that they outsource to &, these companies vary with their technicians. By vary some are amazing and other are horrible. Like Sears A&E I've had both the BEST & Worse experiences with them.

2 years ago

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Cheri Morehouse Caledonia, MI

I had a claim. I was never told they would not cover the entire project. Water heater broke. I had to pay over $600 out of my pocket. I sell these plans to my sellers and buyers as I am a real estate agent and I now feel obligated to tell them it isn't what it says it is.

2 years ago

Reply from American Home Shield

Hi Cheri, I hate to hear about your most recent AHS experience to have the repairs completed. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Jun. 15th, 2022

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William Jacobson Lawrenceville, GA

The person taking the call, didn't listen to what I had to say and tried to send me down a path to "control" the conversation. If she would have listened to my description of the problem, I wouldn't have been on the the phone for an additional 5 minutes unnecessary.

2 years ago

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Jesse Martinez Dayton, TX

For the most part my experience has been great, but there have been times where we have been assigned the wrong service company and when we are waiting for water it can be very disruptive to our everyday lives.

2 years ago

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Michael Slater American Fork, UT

I've had very mixed experiences. Some issues have been resolved very easily but with my air conditioning I was repeatedly sent incompetent contractors and charged me for multiple visits for the same issue. It actually took years to resolve and we went a whole summer without Air conditioning while my wife was sick and pregnant. I called many times and tried to escalate the issue and get reimbursed for all the charges but to no avail. When my contract expires I will be finding a new home warranty company

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 10th, 2022

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Danna Smith Colorado Springs, CO

They pick contractors that will only do the cheapest fix knowing it would last and we we'll need to call again. I have a nice home and contractors use glue instead of replacing things at times. It's ugly. I pay a lot of money and they glue

2 years ago

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Opie White Aledo, TX

Contractor's first visit was prompt. Haven't seen them since. They say the air handler needed is not available. It has been two weeks now! Required payment up front and haven't seen them since. Would not recommend AHS use this contractor. Required payment for parts and still don't have!!le. It has now been two weeks!

2 years ago

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Karen K Stowers Brooksville, FL

Air conditioner was not cooling. Our hoe was 88 degrees. The company recommended came after 3 days of my informing you that we had a problem. Had a hole in the coil and was told it would take another 7-14 days to get it repaired. Had t buy a new A/C because we could not live or sleep in 88 degree house.

2 years ago

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Guy Gagne Dawsonville, GA

Seemingly after you pay your $100 fee for the service call, there really is very little that can be done while the plumber in this case is there, they have to take pictures and send a request in for permission to do repairs.

2 years ago

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Sandra Rudnick Encino, CA

It depends. Pure Pool did an excellent job. Active Appliances is unfortunately not competent & tech lied to AHS and filed a false report, because the tech did not know what to do & admitted that to me. Appreciated AHS 2nd opinion being sent. Trinity Appliances fixed my refrigerator.

2 years ago

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Barbara Allman O'fallon, MO

When needing a replacement the quality to replace is never the same quality you have. Always have to pay several hundred dollars to upgrade to near quality. or the item is too expensive and cash out option is never enough. Very surprised at this!!!

2 years ago

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Charles R McDougall Tempe, AZ

Called for service, unit was not working. Apprently it was a $75 dollor consult . Then had to schedule a follow on $75 repair Wichita took over a week. The tech put in $1150.00 of freon., replaced the mssing caps and secured the unit.

2 years ago

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Cedric Gordon Bremerton, WA

Horrible 3rd party, delivery, tear down, and set up. They did not know how to uninstall my old microwave. They have been to my home 2 times, my non- handy wife, uninstall the microwave. Tomorrow will make a 3rd trip. There was no professionalism.

2 years ago

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Judith Brown Kenner, LA

I had a plumbing issue, my floors were still not in after hurricane Ida. The company they sent out said AHS would not let them do anything because my floors were not in. They told me it was a problem with my toilet after I paid them $80 to run a clean out! In one week, my whole sewerage system was clogged. I had a broken pipe and had to have it dug out and replaced, costing me $8,500.00! I have been a customer of AHS for many years and have only used them a few times. I think their response about my problem was unwarranted.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 10th, 2022

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Darla Potes Lawrenceville, GA

Coverage started late, wasn't available when I needed emergency service in my new home. Fight to get coverage to start LATE but it sure ended right at the date it wasn't active 1 year later. Difficult to get answers from overseas call centers. Overcharged, difficult to get refund. Appliance program was worthless as they had no brands I actually wanted to purchase. Not worth the money, glad the seller paid and not me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 10th, 2022

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Fran Garro Montgomery, AL

I put in a call on April 30 and was assigned a contractor and waited 2 weeks for the part to com in. After the contractor left my husband went to use the washer and still wasn't working. He called the company and was advise that they had to contact American Homesheild and that they would be in contact with me. After another 2 weeks not hearing from them I placed a call on 6/1 and was advise that it was my responsibility to have called you and that the contractor should of told me. Than she said that someone will call be within 24 hours of course I never got a call I am on the phone as I text you. I was advised that no guarantee they will find a contract and then the lady said they can't tell me when. I want my washer replaced it's been since April 31.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 13th, 2022

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Crystal Castro Sun City, CA

This company is not urgent when it comes to urgent matters. Furthermore, they have no interest in helping provide a contractor who is willing to work. The entire company "American" home shield is actually ran by Phillipines line operators who do not provide actual asistance and have no supervisor who can override case by case determinations and are not reachable. This entire company appears to be a scam because they avoid paying for servicesat all costs. On a Monday night we discovered a blockage in our plumbing system, after plunging the toilets we found this was a real issue that required plumbers. We immediately contacted AHS who said tehy could get a plumber to come out the following day. we cleared work schedules to be available for the plumber. When the 1-star rated plumbers arrived they complained that they did not want to be there. They came with inadequate tools to resolve or diagnose the issue. When I contacted AHS to complain about the contractor they provided, they told me that we were stuck with a plumber who would not make themselves available outside of the hours of 11am and 1pm (always requesting a 1-5pm time slot). After many conversations with AHS about the problem not beng resolved because of the plumbers inadequacies (while we could not run any water through our pipes, no bathroom, no showers, no laundry, etc.) AHS did nothing to help. We finally had to find our own plumber who came out the same day we contacted them and diagnosed the problem immediately. We informed AHS that we needed a right now solution; AHS did not care and has not accomdated payment in any amount for the plumbing services we had to pay for out of pocket. AHS seems to purposely contract bad (1-star reviewed) companies to frustrate the customer into paying for services covered by the home warranty plan. This company is an utter joke, they have our premium paid in full due to a new home purchase, have collected the service fee $85 only to provide no help at all. They would not entertain reviewing the planned work from our own contractor prior to work being initiated to see if they would authorize the work. They ended up rejecting our claim based on false report (they never returned to finish diagnosis but nonetheless provided a "diagnosis" of our plumbing)provided by their contracted plumber. AGAIN! after raising this concern to AHS I was met with spending over 1 hour on the phone to be passed around to phone reps located in the Philipines and could never speak to an actual supervisor. I will make complaints with the BBB and reviews on all available platforms as I hope this is not happen to anyone else.

2 years ago

Reply from American Home Shield

Hi Crystal, Thank you for sharing your AHS experience with us. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Jun. 14th, 2022

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Polina Davis Hampton, VA

Technician said the motor for my AC unit was damaged by me after he told me he fixed my AC. He left the old part on top of my unit and it is still there. AHS has informed me that they will not fix my AC. We requested another technician and we are still waiting. I have had no AC in my house since Sunday. It is 99 degrees in my house right now. I have been a loyal customer and recommend AHS to all my friends and now that my AC need repair and I was denied. The technician said that he was doing what AHS told him to do. I am upset and disappointed with the service that I received. I am still waiting for a technician to call or for AHS to call me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jun. 10th, 2022

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