American Home Shield: Read 34,384 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Debbie Sausville Clifton, VA

my refrigerator is NOT fixed. The technician had to come 3 times. The 3rd time was because he forgot to connect the fan the 2nd time. I lost food in both fridge and freezer. It is making a loud noise that WAS NOT happening before the tech came and replaced the compressor and one other part.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mandy Dixon Crossville, TN

The customer service is horrible. They sent a technician out to install a dishwasher purchased through them, the technician installed it but left saving there's a leak with it so I turned the water off to the kitchen and I'd recommend changing out your water line to a braided one. Without turning the water back on, a leak developed that ruined the hardwood in the kitchen and AHS says they won't cover the modification to the braided line so that the same company can come out and fix the leak they caused in the first place! I wish I could rate AHS and the company at zero stars. Honestly thinking about filing a lawsuit.

3 years ago

Reply from American Home Shield

Mandy, thank you for letting us know about your AHS experience. I'm sure it is very upsetting if there is now a leak after your dishwasher was installed. We would be happy to speak with you further regarding this matter.

Jun. 3rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ruby Gibbons Canton, OH

I believe AHS outsources their staff. I was speaking to one staff and he said he was in Pakistan! Also AHS does not make their contracted agencies complete the job correctly. I have had difficulty with most of the agencies I worked with. They have also increased my monthly premiums from $67 to $82 per month. If I make a service request in February it should not take until June to complete the job. In 2016

3 years ago

Reply from American Home Shield

Ruby, thank you for taking time to let us know you have not been pleased with your AHS experience. We know that it can also be frustrating when there are increases to your premium payment. We will be happy to speak with you to discuss this matter futher.

Jun. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Eddie Huff Weatherford, TX

I was called by a home shield rep whom I could not understand. I even told her I couldn't understand her due to her accent. I wasn't sure I would have repairs made when we hung up. You really need employees who speak English. I hope our conversation was recorded.

3 years ago

check_circle

Verified Customer

star star star star star

Bruce Deneweth Surprise, AZ

Great customer service when signing up. Super easy to log a request online. Amazingly quick response times from the companies doing the service call.

3 years ago

Reply from American Home Shield

Hi Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dennis C Alieksaites Greensboro, NC

Had two instances where American Home Shield did not cover the repair cost. Agent referenced clauses in my contract to explain why the repairs were not covered. The clauses referenced did not appear to be applicable to my repair issues.

3 years ago

check_circle

Verified Customer

star star star star star

Cecelia Brown Plant City, FL

I was having a problem with my washer AHS sent out a contractor to service the washer, he couldn't repair it. AHS replaced it with another washer. Problem solved.

3 years ago

Reply from American Home Shield

Hi Cecelia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Deborah Turner Shawnee, OK

The response I received when I had a claim was very prompt and pleasant. Premiums are reasonable considering how much they cover. Very glad I signed up.

3 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Emerald Isle, NC

They are double the cost of their competitor, they misrepresented their contract by saying it would never increase. They are slow getting things completed, but their appliance repair guy is fast, knows his job, and the A/C guy is also VERY good! I will call that AC guy again --- does it right. My old AC company gave me a cheap thermostat, but AHS guy gave me a lifetime quarantee thermostat (my lifetime!). Anyway -- I dopped AHS when they jumped their price. I had only made one claim after spending $800 in premiums. Not worth it.

3 years ago

Reply from American Home Shield

Hi,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the AC repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Shelley Futch Sulphur Springs, TX

I have been very pleased with the timeliness of all service, and with the friendliness and professionalism of all service vendors who have been to my home.

3 years ago

Reply from American Home Shield

Hi Shelley,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Duffy Mount Vernon, WA

This rating is based on our last experience with replacing our stove top. Prior to that our experiences have been 4 to 5 stars. We have recommended your service to friends of ours for the last six years with several of them signing up and using American home shield. One of them has already left due to poor service and another one is seriously considering dropping your services. Basically in the process of getting our stove top return all I got from people answering the phone as apologies with no results. In fact of the three calls I made I received a different story every time and finally requesting a supervisor to speak to and was told she would call me back within the hour, which she never did. We know are seriously thinking of going to another insurance like company Again all of these readings are based on my latest experience with replacing my stove top

3 years ago

Reply from American Home Shield

Hi Richard, thank you for bringing to our attention your experience with returning your cooktop. We do hate to hear that we did not meet your expectations. We will be happy to speak with you to resolve this issue.

Jun. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Stephen Erickson Columbus, OH

AHS has been responsive to most requests and has saved me money, but they refuse to reimburse me for the replacement of a washer that they could not repair. I am out nearly a thousand dollars because they keep trying to only pay part of the cost even though they gave me a higher figure to use when purchasing a replacement washer. I submitted all the needed documentation and each time I call they say they need to do 'research' and then never send out a check.

3 years ago

Reply from American Home Shield

Hi Stephen,
I would be glad to speak wit you about the washer service claim.

May. 26th, 2021

check_circle

Verified Customer

star star star star star

David and Anita Stapleton Kingsport, TN

AHS is very timely in answering my service request and having a technician contacting me. This has not been my experience in the past. They have greatly improved.

3 years ago

Reply from American Home Shield

Hi David & Anita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Carlos Kudja Hallandale, FL

Scheduling of repair was done without consulting me for the next day. All electronically by Am Home Shield. Contact info for repair company was wrong. Luckily i was able to make appointment work with my work schedule.

3 years ago

check_circle

Verified Customer

star star star star star

Yetta Waldorf, MD

AHS for the most part is a company that adheres to its mission. The home owners warranty is a huge benefit and saves thousands of dollars in home repairs.

3 years ago

Reply from American Home Shield

Hi Yetta,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Evans Richmond, VA

Reliable with local repairmen, prompt attention to the reported problem, and usually a quick repair unless parts are unavailable for a while due to the Covid situation.

3 years ago

Reply from American Home Shield

Hi Evans,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Iris kramer Beaumont, TX

Because there are some tricks that you don’t do like for example my ceiling fan. No more of the same kind so they replace it with different model and they won’t put it up cause they said motor is the problem but they model is obsolete.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Dr. Christina S Spring Branch, TX

First experience took forever to actually speak with representatives. I then spoke with rep today to renew and change my policy. I was informed that the better policy was only for "new" customers. Wow! That REALLY shows how your company feels about repeat business and customers.

3 years ago

check_circle

Verified Customer

star star star star star

Vivian Johnson Atlanta, GA

Because of the service provided and rendered to me as a customer. Politeness, Professional, Honest, Excellent Work Ethics, Customer Friendly, And Most of all Respectful.

3 years ago

Reply from American Home Shield

Hi Vivian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Will Vicksburg, MS

American Home Shield provides fast, convenient, and reliable services for an affordable price. It puts my mind at ease knowing they are there for me when I need them.

3 years ago

Reply from American Home Shield

Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Jerry Van Schaick Wilmington, NC

They fulfill their promises completely - no ducking their commitments. I've had three separate issues, and they were all handled professionally and without question.

3 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

check_circle

Verified Customer

star star star star star

Steven Comstock, Sr. Bakersfield, CA

They respond quickly to requests, and if they have to deny a claim there is an explanation to come with the response. I feel that they are a fair minded company.

3 years ago

Reply from American Home Shield

Hi Steven,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Mary Arredondo Augusta, KS

Super easy to work with. I appreciate that they are replacing our dishwasher that is just as old as our house (35 years old). They’re super easy to work with.

3 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience and the dishwasher repairs. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2021

check_circle

Verified Customer

star star star star_border star_border

TAB Miami, FL

My most recent monthly payment was increased by $9 and I haven't seen anyone else's payment increased that month. I am a single mother with kids and the decision to have this plan to help me with appliances etc. while I cannot do the job. Over the years my payment went up from $50.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Ro Chandler, AZ

The coverage is great and so far all the orders we’ve put in were handled in a timely manner by professional people. Unfortunately American Home Shield has a horrible customer service team. I’ve had to call a handful of times and each time have dealt with someone rude/ unprofessional. I dread calling.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Rachael Phillips Houston, TX

The last few times we have had to use AHS, we have had issues. Our freezer was supposed to be fixed, but ended up being denied and not one reached out to let us know. We recently had to have our hot water heater fixed and it took 4 times SAP, the company AHS chose to partner with, to get the new hot water heater installed. When I call AHS to get info because SAP was non-responsive no one at AHS seems to know what is going on. I asked for AHS manager to call me and NO ONE ever called.

3 years ago

Reply from American Home Shield

Hi Rachael,
Thank you for bringing the water heater service request to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacob Milligan San Diego, CA

When I tried to actually use my warranty for a covered plumbing issue, American Home shield sent two different incompetent plumbers who couldn’t fix the problem. After that, they said they would give me authorization to hire my own plumber and they would reimburse me. But I was never sent the formal authorization, and the claim representative I had been working with stopped returning my emails and my calls despite multiple follow ups. My claim was eventually marked as completed even though the problem was never fixed and I was never given their authorization to hire my own plumber. Customer service also never got back to me to resolve the issue. It’s pretty hard to come to any conclusion other than this warranty is a scam. I had to just give up and hire my own plumber and pay out of pocket.

3 years ago

Reply from American Home Shield

Hi Jacob,
Thank you for bringing the reimbursement offer to our attention. I would be glad to speak with you to reach a resolution.

May. 13th, 2021

check_circle

Verified Customer

star star star star star

Jennie Fairview, PA

Always responsive and helpful. Have had this company for over 10 years and had to use them for heating, cooling, and appliance repairs. Their subcontractors are great!

3 years ago

Reply from American Home Shield

Hi Jennie,
Thankyou for your feedback and we hope you continue to enjoy!

May. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

DeKeila Granville Desoto, TX

After 2 months of trying to get someone to figure our what was causing our ceiling to leak, and us having to pay someone to cut into the ceiling, they quoted us $980 because the toilet was loosen by excessive force even though the plumber they contracted said it was normal wear and tear. After an additional 2 weeks and hours, no exaggeration, on the phone on hold, they said it wasn't covered and we would be held responsible for fixing the toilet and replacing the whole in our ceiling. I was 6 months pregnant and this was at the beginning of the pandemic so saying we were highly upset doesn't fully convey what we felt at the time.

3 years ago

Reply from American Home Shield

Hi DeKeila,
I hate to hear about your most recent AHS experience to have the ceiling leak repaired. I would be glad to speak with you to get the issues resolved.

May. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Derek Gans Cushing, TX

The service when you need a repair is the best. I give them three stars because when we moved to a new home, my old account was not closed, and when I called to ask them to close it, they did not. They told me that they would call me and did not.

3 years ago

check_circle

Verified Customer

star star star star star_border

John S Cincinnati, OH

My experience has been good. Ever time I call the job gets done and they save me a lot of money. My last issue was my heater went out and fast response--heating and cooling came out the same day--and I was impressed.

3 years ago

check_circle

Verified Customer

star star star star star

Tina Bialek Pittsburgh, PA

Excellent customer service. The customer service representative was patient and helpful and handled my situation with humor and grace. I could not recommend her enough.

3 years ago

Reply from American Home Shield

Hi Tina,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Kathy Taylor Columbus, OH

We have been customers for many years. When we have had to use them they have always been very professional and have taken care of our issues in a very timely manner.

3 years ago

Reply from American Home Shield

Hi Kathy,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Frank Jambrosic Shawnee Mission, KS

Excellent fast service and easy to use. American Home Shield always sends the same company to fix my heating and cooling system. They know the history of my unit.

3 years ago

Reply from American Home Shield

Hi Frank,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2021

check_circle

Verified Customer

star star star star star

Lance Hanover Park, IL

The problem took a few visits to diagnose and repair correctly and AHS stood with us the whole time and made sure the job was done correctly with no extra charge to us.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Alan Larrabee Las Vegas, NV

I believe that it is well worth the money I pay for their services as well as the companies that they use, to date I have not regretted any of my choices.

3 years ago

Reply from American Home Shield

Hi Alan,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Victoria Port Saint Lucie, FL

Our air conditioning started making a loud noise and a Technician was sent out promptly and the issue was fixed! We paid our 100$ fee and saved money on the repair

3 years ago

Reply from American Home Shield

Hi Victoria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

check_circle

Verified Customer

star star star star star

B Katy, TX

I get quality service from contractors and I've only paid out of pocket once to have my AC coil replaced. Except for the ordinary service fee, that's it!

3 years ago

Reply from American Home Shield

Hi B,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Elizabeth Vogel San Diego, CA

Poor response time, partial fixes. I have waited one month to get a water heater fixed, no response from Veritable Plumbing. Called also to have a clothes washer fixed as it was making noise and dripping. The tech said he could fix the leak but not the issue with the noise. He said machine was not right but working. Call back when it stops working. The rekey was fine, just had to wait several days.

3 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for bringing the leak issues to our attention. I would be glad to speak with you about your plumbing repairs.

Apr. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Lisa Beaumont, TX

After making a request it still takes 1-2 days for the contractor to call you for the appointment. Plus, they removed the drop down menu on the website that listed contractors that you could select from.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Nicola Thomas Sicklerville, NJ

I've been a customer for a very long time. They canceled my account by mistake. APLOGISED AND CHAEGED ME MORE TO REOOEN IT . I GAVE 3 PROPERTIED ANS NO DISCOUNT. The wait time has gotten a bit better. Use to be on hold for almost 2 hrs at times

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ronald Monk Boyer Las Vegas, NV

No more customer service. Always talking to a virtual asst in the Phillipines. I have 9 warranties on the homes I own and your vendors that you hire are thiefs. 90% of the time the $75 sc. is not enough. Always want more money and give ridiculous estimates to repair. I'm also a realtor with ERA Brokers Consolidated in Las Vegas and have been selling warranties for AHS to my clients for over 25 yrs. AHS is now under umbrella of Frontdoor. All warranty Companys suck in my Unprofessional opinion!

3 years ago

Reply from American Home Shield

Hi Ronald,
Thank you for bringing the customer service issues to our attention. I would be glad to speak with you in regards to the warranty and repair estimates.

Apr. 28th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brent Orange Park, FL

I submitted a repair request on my oven ay my rental property. First technician couldn't diagnose. Second technician was rude to property management staff using profanity so he was cancelled. Took AHS 13 days to schedule the third despite me getting on a live chat and phoning them wasting three hours of my time on hold. He didn't show for his scheduled slot and said he couldn't get there until 8:30PM so the tenants cancelled the appointment. I had to replace the unit because it had been three weeks and I was in violation of the state landlord tenant law and needed a quick solution. AHS refused to reimburse me for at least the repair estimate because I didn't obtain prior approval for a third party technician despite them violating the contract for timely scheduling.

3 years ago

Reply from American Home Shield

Hi Brent,
I hate to hear about your most recent AHS experience to have the oven repaired. I would be glad to speak with you to reach a possible resolution.

Apr. 28th, 2021

check_circle

Verified Customer

star star star star star

Filip Marek Borger, TX

Very fast service when we needed them, when we had problems with our water heater they responded quickly and had a company out within 2 days to fix it.

3 years ago

Reply from American Home Shield

Hi Filip,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 22nd, 2021

check_circle

Verified Customer

star star star star star

Chris Crossland Muskogee, OK

AHS has always provided skilled technicians in whatever trade was needed to resolve my problems. I have never had a complaint concerning the way AHS handled my claims.

3 years ago

Reply from American Home Shield

Good afternoon Chris,
We appreciate your feedback and will continue to provide you with skilled technicians to complete your home repairs.

Apr. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Matty Quincy, FL

Had a situation where they didn’t contact the contractor about my smoke detectors and it had been well over 30 days because they didn’t have any on the truck at the time but they never came back and I wasn’t able to get any of my money back from them coming to my house.

3 years ago

check_circle

Verified Customer

star star star star star_border

John Olesen Spring, TX

The generally provide good service contractors, but skimp on replacement parts. They seem to supply "builder grade" replacements for an original higher end failed component. .

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Emily Milwaukee, WI

More recently, AHS has been much better in terms of response time. I am always relieved I have the service available as surprise expenses would not fit into my budget. Generally, with one exception, the contractors hired to do the work are great and their appliance replacement options are decent quality.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim Kempton San Mateo, CA

They replaced my water heater with an inferior product. Now they won't communicate with me or rectify the situation. Only offshore call centers handling calls, so frustrating!! We can't even wash a dish and take shower without running completely out of hot water. I'm so disappointed. Plus their vendor/installer took me for an additional $660. They have been out here three times to fix my refrigerator and not it is doing the same thing again. Had to pay another $100 to get them to come out for the 4th time!!! Please contact me if you want the whole story on the water heater, it was as SHADY AS IT GETS!

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jenn Salisbury, MD

The contractor messed up my water heater looking for the valve to shut the water off which was NOT even the reason I called!!! And they believe him when he said he didn’t😑 They told me in order to get it fixed or looked @ I would have to pay them $75! When it was NOTHING wrong with it before the plumber got there!! So now it’s under “investigation” I will update in 10 days that’s how long the investigation takes until then I’m mopping my floor from water!

3 years ago

Reply from American Home Shield

Hi Jenn,
I hate to hear about your most recent AHS experience to have the water heater repaired. I would be glad to speak with you about the delay.

Apr. 8th, 2021

American Home Shield Reviews