American Home Shield: Read 34,871 User Reviews From Real Homeowners

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John Decatur, GA

I have two homes and have used AHS to cover both. They have been very helpful and it's good to know that if something major goes wrong that I will have coverage. That said, because the companies that they send to look at a problem have to go back to AHS to get approval, it can take several days to weeks for a repair or replacement to be made. On one occasion it took several months for the multiple companies sent out from AHS to even understand the simple problem of a bathroom exhaust fan that was old and needed to be replaced. Finally, the rates keep going up annually, but I have kept the coverage because of the age of some of the systems in my houses.

2 years ago

Reply from American Home Shield

Dear John, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 15th, 2023

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Karen Berner Cumming, GA

What I don't like is that the price has gone up over the last 20-30 years ...imagine that :-) What I do like is that AHS has been worth every penny for us. The service has been prompt - even when the contractors had issues with the fix on a couple occasions. The service calls were easy to make, the contractors were quickly dispatched and friendly and informative - and not ever condescending to a woman - which should be the norm, but often isn't.

2 years ago

Reply from American Home Shield

Karen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 16th, 2023

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NDonnella Arlington, VA

I was happy to work with American Home Shield. They were fast with getting someone out to our home to fix the water heater. First time visit brought back the heater and some warm water. I say some because some warm water went bye-bye after three days. Company returned and replaced the "bad" part. I don't think the water is as hot as it should be but we'll see. Been pleased with American Home Shield and their fast responses.

2 years ago

Reply from American Home Shield

NDonella, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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David Fung Central, HCW

Switched two of my condo units in the San Francisco Bay Area to AHS from another home warranty insurance company and so far very satisfied with the decision and should have done it much sooner. Online portal was easy to use and more importantly it's the timeliness response that I like the most when managing two rental properties. Happy to recommend AHS, keep up the good work.

2 years ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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Thomas Hartwell Dallas, TX

The automated “hearing” needs some work; I had a little trouble communicating what I was calling for. Other than that, once I got through that part it was all smooth sailing! The appointment to repair my dryer was made in a timely manner, the technician was on time, and I (well, my wife) was back to drying laundry quickly, quietly and efficiently! The trade fee was easily handled, and the AHS coverage was just what we needed!

2 years ago

Reply from American Home Shield

Dear Thomas, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 9th, 2023

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Vivian Conger Holland, MI

I like the quick responsiveness of AHS and the people they send out to repair. I like peace of mind the coverage gives me. What I don't like is how reluctant they are to replace items. For example, one service looked at our air conditioner and said it needed to be replaced (of course, I get that they wanted to sell it to us). We called AHS to look at it. They fixed/replaced part of it, but not all of it and what they didn't replace we were told was likely only to last the summer.

2 years ago

Reply from American Home Shield

Vivian, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Dore Rodine Honolulu, HI

Reasonable prices that match the value of the service and products they repair or replace. If you think about it, this company will eventually have claims as something eventually will break down at your house. I filled out an online easy form to request service and I received text message updates to keep me in the loop until a plumber could call and confirm an appointment. I had a product within it's original warranty time and AHS handled everything.

2 years ago

Reply from American Home Shield

Dear Dore, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 2nd, 2023

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Tammi Jean Franklin Boerne, TX

I like having a home warranty. Both of my AC units went down. The air temps have been in the hundreds for weeks so being without AC was tough. The 1st Unit was still within it's 30 day call back to make sure everything is repaired. The 1st time the tech came our unit miraculously started working so per contract with AHS & with no proof it was not working the tech left. The unit quit working within 12 hours and I recorded via video what was happening. The 2nd time the service company came out it was a different group of guys came & watched the video. They replaced the capacitor and it worked for 4 hours. The unit started making the same noise again so I recorded it again. I called and it would be a week until they could come out again to our area to fix it. In the meantime, our 2nd unit stopped working. I was dreading that we'd have to wait a week for that unit to be looked at but when I put in a ticket for the 2nd unit and within 30 minutes I had a call from the 2nd service company, told they could come that day and were at my house within hours of the ticket going in. He was able to fix that unit that day and we then had cool air back to a portion of the house, Wow! It was amazing. Back to the 1st unit that stopped working a 2nd time, we waited the week & they came out the 3rd time the tech watched the video I took & he knew within seconds what was wrong with the outside AC unit and was able to repair it and we had AC again. It was in the upper 80s and low 90s inside our house while we waited. Fortunately, AHS uses great contractors and once both units were fixed & back up and running we've had no issues.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Tammi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 27th, 2023

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Michael Surovec Glendale, AZ

I have been with AHS for the past 8 years. The only negative aspect to the program is the price. It started at 56 dollars a month with a 75 dollar service cost, to its current rate of 113 dollars a month and a 100 service call. Out of all my claims I only had to fight one which AHS eventually approved. Still worth the value giving the rising costs of everything else, but a little disappointing.

2 years ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 26th, 2023

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Albert Weal, Jr. Chesapeake, VA

I like the ability to Makena a request online. At issue, is sneaking with several associates that have English as a second language. Also, the replace policy is less than favorable. We just had a garbage Disposal removed and replaced. We had 3/4 hp garbage disposal but the plan will only replace it with a 1/2 hp. We purchased the house and plan with 3/4hp garbage Disposal but we can not replace it with a like, kind and quality item.

2 years ago

Reply from American Home Shield

Albert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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BRUCE Stratham, NH

Warranty came with the house purchase. Used it 3 times, for re-key of house keys, service on clothes washer, and leaking sewer pipe. I expect that all together, these 3 services would have cost more than the warranty, but I did not see the cost for the service, so I have no way to judge. Accessing the service was easy and the contractors responded quickly to issues.

2 years ago

Reply from American Home Shield

Hi Bruce, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 11th, 2023

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Verified Customer

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Joe Mathis Dallas, TX

The responsiveness of AHS following the repair vendor's assessment of the washing machine failure was relatively quick. You either accept AHS's manufacturer for the replacement or they give a dollar amount that they'll credit you toward whatever manufacturer you pick. The latter is what I did; and their reimbursement check was in our mailbox in less than 10 days. My wife and I were very happy with the process and the response!

2 years ago

Reply from American Home Shield

Hi Joe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 11th, 2023

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Verified Customer

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Alyssa Gonzalez Washington, DC

I've been a customer since 2019 and have had nothing but great things to say about them. Friendly and efficient staff, generally quick service. I recently had my dishwasher break and American Home Shield made several attempts to remedy the issue (which was great), unfortunately, it had to be replaced. The company they connected me with for the replacement was beyond horrible; they have 1.4 stars on Google and the reviews are some of the worst I've read. When I called AHS to voice that, I was told that they don't select their collaborating companies by customer opinions. I believe a company you use to assist your members reflects your business and values. I was very disappointed with this last issue and the response they gave. I'm now contemplating using a different insurance company.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

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Verified Customer

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Elmira Houston, TX

i am happy with AHS. I had experience with other companies before, where customer support had room to improve. I am with AHS for the last several years and am happy to stay for even longer. The team is good to listen to you and adopt your requirements and uniqueness, if you like to work with a specific contractor you can with providing a strong reason justification. thank you!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 2nd, 2023

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Verified Customer

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JOAN Orlando, FL

We have had several appointments set up with various companies for different issues. To date we have had a horrible experience with Home Choice Services out of Daytona Beach, Fl. They have missed appointments and when the tech finally showed up he did not have any parts to fix the garbage disposal. The young man was not a very happy person. When my wife called to complain she was told that the people at Home Choice advised that the problem was fixed. We paid the $100 and still have not received any help from the company. It has been about three weeks with nothing resolved. Very disappointing! Thank you, David and Kathy Z in Deland

2 years ago

Reply from American Home Shield

Hi Joan,
Thank you for your feedback!

May. 2nd, 2023

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Verified Customer

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JOHN Frisco, TX

Cody, the service technician, arrived as scheduled to perform the free American Home Shield Seasonal A/C tune-up for our three A/C units. Cody was friendly, knowledgeable and quickly analyzed the systems and performed maintenance. Cody informed me of his findings and provided his recommendations regarding potentially problematic issues. I appreciate the service received and Cody’s and recommendations.

2 years ago

Reply from American Home Shield

Hi John, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 27th, 2023

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Verified Customer

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JONATHAN Atlanta, GA

American Home Shield is the best. They cover all my home appliances and pool systems. Plus much much more. They have paid 100% of the time and have replaced not repaired my refrigerator and hot water heater. Repaired my AC Systems(2) Central Systems multiple times and always with professional, knowledgeable, highly reputable repair companies that you would be calling yourself if you didn't have AHS.

2 years ago

Reply from American Home Shield

Hi Jonathan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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SUSAN Cibolo, TX

The person that called to let us know that he could be at our house between certain hours on a given day. He came checked out the problem and told us the part needed to be ordered. When the part came in he called to set up another appointment. He arrived on the appointed time and fixed our ice maker. We are very happy for the person who serviced our ice maker.

2 years ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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Christian Porter Ashburn, VA

Other than already receiving this email and responding to it AND providing feedback on the contractor itself I would say the product is sound and fine however your email marketing needs improvement to prevent spamming those who have already taken the time to fulfill your request. A simple thank you would be appreciated over an email asking for something already provided. Please check your tech, you have bugs.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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Bobby Peterson GA

We’ve had this plan for several years, and many of those years we didn’t have to use the benefits at all, but these last two our appliances and HVAC have needed serious repairs or replacement and AHS has never balked at their portion of the contract and paid out promptly and with no haggling. It’s the best $70 bucks I spend a month without question.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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snb

I do like that an item has to be irreparable before it is approved to be replaced. Items should be evaluated and replaced based upon age not just because it can or cannot be fixed. My recent service to my garage door opener fixed the problem but because the opener is so old it will not link to my newer car which is an inconvenience. I can not even buy a remote to use because the available remotes are newer and do not link to my very old opener. In 2020 my furnace was replaced but only after the gas company red tagged it - that was a dangerous situation and I was without heat in the winter with no where to go. I had my furnace serviced several times prior to that and it should have been approved to be replaced just based upon its age. AHS really needs to revaluate this policy.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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ROBERT Spokane, WA

Very pleased as the several times I have had to use AHS, the contacts they have sent us for repairs have been awesome. They and repair people have wonderful customer service which is such a nice change. AHS keeps me on top of anything that is happening, when someone should call, and has the repair been finished to our satisfaction. Can't get any better.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Verified Customer

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Victoria Finlay

American Home Shield is great, knowing I just have to log an issue and they'll send someone out to look at it is such a relief when there's a million other things to juggle in life. My most recent experience has not been that great. Our oven has been giving us issues preheating so we requested service in February. The first guy to come out did the best he could by himself and said he'd have to come back with someone else to help him so we rescheduled. The day he was supposed to come back a different man showed up and he was all alone, so either the first guy didn't notate the account to say 2 guys were needed or someone didn't schedule the second guy appropriately. So he didn't do anything, just rescheduled. The next time 2 guys showed up and they were able to move the oven and look over everything. They're not sure if it's the wiring or the control panel so they had to order parts and come back. Parts were delivered to my house so now here comes the 4th visit and one guy (totally new) shows up BY HIMSELF again. He looks at the parts that came in and one is wrong, so he has to order another part AND reschedule me AGAIN because one part is missing and he needs a helper. They're scheduled to come out again on Monday. Let's see if the 5th time is the charm.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Larry Hollandsworth Cincinnati, OH

We had an issue with our refrigerator and it couldn't be repaired because the serial number had been wiped off. They jump right into action and within a week we had a brand new refrigerator in out kitchen, The process was so fast and they pretty much did everything for us. We received an email with another refrigerator that was comparable to the one we had, actually it was bigger and is an excellent addition to our kitchen. THANK YOU AMERICAN HOME SHIELD YOU DO WHAT YOU SAY! I will recommend you to anyone that will listen, no one is out of reach of my recommendation.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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Daniela James Virginia Beach, VA

I have had 2 claims in the past 3 years. Both times it was very easy to make a request for maintenance and scheduling a time for repairs fit into my schedule without a problem. The service companies were friendly and knowledgeable and very professional. Both times saved me from paying a large repair bill. AHS is the best choice I’ve made for my home and peace of mind.

2 years ago

Reply from American Home Shield

Hi Daniela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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Kristina Golden Destin, FL

We have a stand alone Refrigerator and Freezer that we bought when we built the house. The Refrigerator had to be replaced. In order to match the freezer we needed a certain brand of refrigerator. The AHS service rep Tiara answered our call and went to bat to get us the maximum allowed benefit for replacing our refrigerator!! Thank you Tiara for all your help!! You are amazing!!

2 years ago

Reply from American Home Shield

Hi Kristina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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Regina Neill Brownfield, TX

I’ve had very good experiences with the company. We’ve been working with the company for years. The online tool streamlines the process. I’ve been impressed by the speed of the response time from the vendor response. I’ve worked with other providers in the past that I found had substandard or slow response from vendors. While being with American homeshield I have not had those encounters

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Regina, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Bobby Reynolds Huntsville, AL

Prompt service, and techs were adept in capacity and did really good job!! 2 thumbs up! AHS has made significant improvements since my initial membership as customer service was lackluster and Reps couldn’t speak English, additionally wait times were upward of 50 minutes. Now those issues are solved and we are very happy with service . 2 Thumbs up!

2 years ago

Reply from American Home Shield

Hi Bobby, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Verified Customer

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Lee Painter Morton, IL

They have provided the exact coverage in the exact way that they said they would. I had the same problem a couple of times, the service was quick and effective each time but ultimately due to a manufacturer defect they replaced the appliance. The amount they provided was very fair towards a replacement. I’ll stick with them for a long time based off the service so far.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2023

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Verified Customer

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Maria Barbantini

I have to admit I was a little skeptical about the Home Warranty deal (paid for by the seller of the property I purchased), when I ended up experiencing a problem with an electrical switch, I called American Home Shield. To my surprise, the rep was courteous, and understanding. A work order was submitted and my problem was resolved and repaired in an expeditious manner. I was very pleased with the contractor used and how responsive everyone was.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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NEIL Lehighton, PA

The service personnel were polite and understood exactly what my issue was. The service gentleman was prompt and knowledgeable. He proceeded to complete the task promptly and efficiently. An added benefit is that he was neat and professional as well as cleaning up the area when the problems solution was finalized. Jason, the technician should be complemented.

2 years ago

Reply from American Home Shield

Hi Neil, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2023

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Verified Customer

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MARICELA Los Angeles, CA

Filed a claim online. Received a speedy response from the assigned company. The company scheduled me in right away and resolved the problem that same day. I think it made a big difference that the company was highly rated on yeelp. It was Smartchoice appliance. When they have good companies they work with, it makes it a much more satisfying process.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Verified Customer

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Zulema Fragoso

I liked the service, but the provider did take a long time to get back to me with service. We had to wait many days for someone to come to our home, as we live in a rural area. Once they did come, the service was excellent. When replacing the water heater, the provider did reach out and I was not able to return their call promptly and my water heater was cancelled. They did reorder and now I have a new one.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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VICKIE Warsaw, VA

We bought a home in May and my sister suggested getting American Home Shield for our home warranty provider. I was told some really bad things about another company who didn’t cover my daughter in law’s family a/c or dishwasher, so I was a little weary. We started having having trouble with our A/C in August, but American Home Shield covered it! Just recently, our refrigerator went out, not only did we have a tech out within a few days, but also got a replacement for our refrigerator within 2 weeks! I am so glad we decided to go with American Home Shield!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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Lois Jeffress Burleson, TX

Was have a hard time financially called to cancel The lady I talked to told me because I haven't had a claim they would not charge me until April and if I did I would not have to pay the service call. I had a water leak and called told them where it was leaking not in foundation. I was charged the $100.00 service fee. The plumber came said it wasn't covered because it wasn't in foundation gave me a $975. Estimate he couldn't fix call someone from his company turned into a $4,975.00 charge. My neighbor fixed it for $300. I was called by someone from AMS and ask about being told I would have no service charge was given $50.00 back and told the service guy had to be paid not sure about this company now. Your word is your word.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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Pam G. Howard Oakland, CA

The request for service is quick and easy. The reponse time was basically immediate, with the contracted service provider’s information. This incident happened to be a follow up from a recent request for service. I had the peace of mind that and had a stress free experience since the service provider responded immediately and was able to resolve the problem.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 21st, 2023

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Verified Customer

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Robert Daro San Jacinto, CA

LIKES there pretty quick to respond to your service ,DISLIKES my garage door opener went out I personally installed it over 10 years ago , the contractor came out quick he told me he could put in another garage door opener $198.00 but it was under power I told him I wanted to get a more better one about $500.00 side mounted opener and I could install it and Home Shield would give me a voucher for about $200.00 I said great ,Now Home shield did say they would give me the voucher but it had to be installed by a contractor,Im upset cause I can do it my self but they want me to spend more money on someone else and everyone want $500.00 to do 1 hour of work total Bull Crap I already paid Home shield $100.00 to to come tell me what I already knew plus monthly , they should give me the voucher and not warranty the garage door opener If I install it that simple , so if they don't fix this I will have them replace it with another Craftsman , Robert

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 21st, 2023

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Verified Customer

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Gregory Venus Austin, TX

For my home, this has been a great service. at 14 years, now is the time where the home amenities start to show some age and act up. We have had tremendous service and response for every occasion we've needed AHS. Just 3-4 service calls a year pay for the premiums, and the piece of mind in having same or next day service on any needed repair... worth it and more!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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LESLEY Bettendorf, IA

My husband and I have been with AHS for the past 16 years. The vendor they hire are good quality service providers who are polite and do a great job. The few non perfect ratings has to do with the annual price increases. For the most part the increases were low and below CPI. However this year was a 18% increase. I realize the inflation issue is high. But an 18% annual / monthly increase feels like gauging. Especially with a customer that maybe submits a claim a year and the claim is a low cost claim. The increase doens't look good and my husband and I are for the first time are looking to move. It makes me sad that this is the first negative review I have given.

2 years ago

Reply from American Home Shield

Hi Lesley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 14th, 2023

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CRISTIN Seymour, TN

AHS is well worth the monthly fee. We have been very pleased with the speed of service, and knowledge of the dispatched professionals addressing our needs. The claims process is easy to follow, and AHS is available to speak with by phone if we have any questions. We are patting ourselves on the back for thinking ahead and getting our policy a year ago. We highly recommend this investment in your home.

2 years ago

Reply from American Home Shield

Hi Cristin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 13th, 2023

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KELLY Tucson, AZ

I have used my AHS plan several times within the past 3.5 years and I have never been disappointed with the quality of their repair vendors. AHS makes it very easy to report a claim, they are super responsive and their communication is great because they provide you with updates, advise who will be contacting you and coming to your home to complete the repair. The plan is comprehensive and affordable!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Charlie Vo Missouri City, TX

I had been with AHS for 10+ yrs. Up and down, but AHS provided what I need to maintain my house from little things like checking refrigerator to replace AC consender, washer, dryer machines. Sometime, very seldom, they send out a rogue contractor who want more of my money to fix thing not needed and supposed to be covered by AHS! Let say 99% contractors are good, very good, honest, proffessional and fast! Thanks AHS! PS. : One time, we were traveled outside country for more than a year, my teenager daughter can take care any house issues by calling AHS.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Lyndsie Erickson Beaver Dam, WI

The ease of dealing with the claims process as well as the helpfulness of the customer rep I spoke with and even the gentleman who came to the house to work on the fridge was extremely nice. It's a nice peace of mind knowing that my most expensive items are covered and you won't be harassed when something actually is wrong and you have to file a complaint.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Cynthia Cater

I’ve put in 2 requests so far. I was contacted for the 1st on same day and someone was out to repair the problem the next day. Easy, peasy and the young man who came out was wonderful and very competent. The 2nd requests (for an unrelated problem) was on Sunday. I heard back from AHS the next morning and someone is scheduled to come out tomorrow. Easy process, quick reply and I’m loving it!!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Farah Samir Temecula, CA

American Home Shield is one of the best. It would be too expensive without them. They always pay attention to whatever I call them to. I would recommend them because whenever I contact them, they choose a company to do the service. And that company calls back in an hour, I get a phone call and they tell me when they can get out, which is great. They tell me when and they always tell me, "We'll call you when we're on our way." All in all, the people who came out are very good at what they do.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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April Raeford, NC

They have great coverage. Our old company was irritating to work with. It was impossible getting anything replaced. We basically got gaslit about appliances being broken, etc. and calling them was a nightmare. AHS is a joy to work with. I can file claims online (though that could use some work). Customer service is always a pleasure to talk to. At least once I got the 'good' phone number from a repair person. The number on the website is problematic.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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GINGER Houston, TX

I'm very happy with American Home Shield based on my first claim, for repair of an issue with my air conditioner and thermostat. The service provider responded quickly and was professional, efficient and polite, and American Home Shield approved the repairs within just a couple of days. What could have been a stressful situation was not stressful at all. Much appreciated!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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ANNIE Mason, MI

The repair men were very friendlly and did their jobs very well. I only have one problem is that they were supposed to put a water turn off under commode in small bathroom downstairs. He stated they did but I can't find it. Also after the water turn off and the water turned back on the small commode will not flush properly. I would like someone call and make an appt. to repair that. Other than that they did a really nice job.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Megan Aldridge Sanford, FL

1. This year we had an A/C repair request via AHS. The technician lied to say the problem was an Act of God, charged me $1255 and we later found out the motor installed didn't belong in that system. It was the wrong part and the work done was left unsafe. It got resolved, but my tenant had no AC for way too long and my property could have burnt down. 2. I recently used the video feature with customer service for my Washer. A baffle broke off -- pretty straightforward. Cust Service record a comprehensive video of the washer, the problem, the part, the model/serial numbers -- everything. These repair techs must get paid for a diagnosis call because the tech company (Colorado) insisted they needed to come out and look at it. They did. Then a week later another company came out and started all over again with a diagnosis. Still waiting for the repair....super inefficient...why have video pre-diagnosis when it doesn't save you a step at all -- waste of my time. 3. Generally, as customer of about 7 years with warranties on four of our properties, AC repairs take too long -- in Florida it's a big deal when the AC is out.

2 years ago

Reply from American Home Shield

Hi Megan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Helen Garcia ‘Aiea, HI

My experience today was not too satisfactory. He had to put me on hold three times because I don't think he understood what I was trying to tell him. When I spoke to someone a few days ago to cancel my service because I sold the property, she told me I was getting a refund. But when I checked my account today, dashboard showed I owed $12.05. I wanted to know why the dashboard shows I have a balance due when the agent told me that I'm getting a refund. I think the agents need more training. Also I really don't like all the chatter. Waste too much time. Just reinstate the issue just so I know that they understand why I'm requesting service. Short and sweet is better. Thank you. I have to give Mel a credit though for staying calm and professional even though I was getting irritated.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Helen, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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