American Home Shield: Read 34,902 User Reviews From Real Homeowners

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JGRL Chino, CA

I reside in California. On three separate occasions, I have used the services of AHS, once for the water heater, second time for my furnace and thermostat, and a third time for the a/c. Each time, the AHS rep answered the phone promptly and was very courteous. The service providers always called me within 24 hours to set up an appointment service time . All repair jobs were done professionally and efficiently. So far, I have been pleased with AHS and their contracted service providers.

7 years ago

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Elizabeth Engelke Spring, TX

We have been with American Home Shield for many years. I cannot attest to the quality of care provided by other companies but will affirm that we only work with companies that provide excellent service and AHS is exemplary! The contractors have been prompt from setting up an appointment through completing the work. They are thorough, professional and courteous...a win-win situation. Highly recommend AHS!

8 years ago

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Denise J Harrisburg, PA

I’ve been a member since purchasing my home in 2004. When I place service calls customer reps are always courteous and professional! No matter what time I place a service call the technicians are here within 24hrs! The technicians that have come to my home are professional and always answers my questions. I recommend AHS to family and friends! I am one SATISFIED customer! Thanks AHS for your EXCELLENT service!

8 years ago Edited January 10, 2024

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Joyce Ellis Hyattsville, MD

I would not be without AHS. I started out with American Home Shield's, and for some crazy reason I went to another company. As soon as that contract year was up because of the difficulties I had with that company, I came running back to American Home Shield as fast as I could. I say this is a reputable company that stands by there commitment of professionalism for their customers. Most satisfied with American Home Shield's. I also say THANK YOU AHS, FOR THE SERVICES YOU HAVE PROVIDED TO MY HOME. And I would recommend this company to anyone.

8 years ago

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Julie Schenck Sierra Vista, AZ

I guess this was partly our fault, but when we needed our furnace repaired, the technician indicated he has approved for us to purchase the thermostat since he didn't have one like the one we had to replace it with . He indicated AHS would reimburse us in full for the cost and we purchased one like the one we had. That in fact was not the case, they would only reimburse for a set amount and not what we had paid. We felt with all the years we have been with AHS and not had many claims, they could have reimbursed us for the full amount. We were not pleased with this outcome. We am, by the way, still waiting for the reimbursement.

8 years ago

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Tara Wilson Shawnee, OK

An AHS warranty was included for a year when i purchased my house in 2011. We started having electrical issues and AHS came out and two awesome techs fixed us all up. Since then I've had an old washer repaired, stopped up drains cleared, a new well pump (in like 4 hours from call to completion), and a old oven repaired. All service has fabulous. My mom has AHS warranties on all her properties now too. I think AHS is a must have, especially for older homes.

8 years ago

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Seth Colonial Heights, VA

My furnace went out after purchasing this home 6 months ago. I went online and submitted a claim at 0400 in the morning and the agents from American Home shield got back to me within a couple hours. They had a HVAC technician out there that day and it was repaired within 3 days due to needing to order a part. Absolutely the best investment I've made, the one year plan cost $600 that the sellers paid for and this repair alone would've cost $800 but I only paid $70 for the service call. Would definitely recommend American Home Shield if you are purchasing a house.

8 years ago

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Marie Simpson Spring Hill, FL

Sigmond Plumbing did an excellent job in replacing our water heater. They came the next day to check it out and found a leak so they contacted American Home Shield with the assessment and indicated that it needed to be replaced. They came the next day and replaced it that evening. They were very professional and courteous. I would not have anyone else service my plumbing needs. Outstanding service!

8 years ago

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Michael Davis Durham, NC

They have always been very responsive to our requests. After a very frustrating warranty issue with a 13 month old refrigerator with interactions with Sears regarding the failed compressor, numerous calls to Sears corporate offices, an AHS representative was extremely interactive with Sears to work out a solution. She was the reason it was resolved without additional costs to us.

8 years ago

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Arthur Green Tupelo, MS

I've been a member of AHS for over ten years and have benefit greatly from my warranty contract with them. There have been a few incidents where their selection of service technicians are in questioned. I have had conflicts with initial service visit payment, in which I had to send to AHS the honored pay stub from the bank as proof of payment. After 10 years of membership, I find this somewhat disturbing and insulting. However, it would seems that I was not alone in this conflict, AHS has recently given its members the option pay the initial service on online when putting in a new claim, which is good but they still need to run better background checks before assigning service technicians to their customer's claims.

8 years ago Edited September 14, 2021

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Gordon Kee Sherman Oaks, CA

Have been with AHS for one year and am very pleased with the service Had to use you twice and both time everything went as planned and the contractors were very good and fast. The only problem I have is customer service wait time.. The other day I called my wait time was over an hour, which i could have done other things instead of staying on hold. The customer service rep was very pleasant and helpful which was great. Will continue with you.

8 years ago

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Ira Roemer York, PA

Pro: for only a minimal service fee I have 13 major items in my home covered for parts and labor. Labor is the most expensive part. Recently, I learned that for just one service fee ( mine is $125 per visit) I can group numerous repairs at one time for the one same service fee. I like that. A recently changed policy I also like is that I can now opt to have my service fee charged only after 2 days after the job has been completed instead of before and I also like that I pay American Home Shield directly instead of the old way which was to pay the contractor directly. Customer service when needed is par excellence. Con: A small con is that I cannot choose my own contractor I research or at very least can choose among a group that American Home Shield offers. Currently, there is no choice. The worst part of all is that calling to speak with billing is near impossible and frustrating. Also, they increase your monthly subscription every year with absolutely no form of negotiation or loyalty (years as a customer or "lifetime Value") usage, amount of items covered measured to determine, customize, maintain same subscription price or even reduce. This is a big problem that could eventually sever my relationship with American Home Shield one day. If they have integrity they will put my pros and cons on their website untouched! Let's see.

8 years ago Edited September 14, 2021

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Paula Carroll Hewitt, TX

I called about my furnace/ heat pump. They said they would send someone out. He came and didn't say much of anything. I called AHS and asked what was going on. They said he had ordered a compressor. I asked for a second opinion. They said it would cost me $100 if he agreed with the 1st opinion. He didn't. He explained everything to me and wrote it all out and it was a coverter (pitted ) and replaced it Troy Heating and Air was a quick, efficient, and reliable service.

8 years ago

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Anthony Petrello Chesapeake, VA

Over the years I have had certain appliances break down and having AHS saved me a lot of money. It's worth having even if you only use it once a year. Just pay the deductible and your set. AHS is prompt with getting the subcontractor to get in touch with you either the same or next business day to set up an appointment. Having AHS will be your best investment you can ever have when you own a home.

8 years ago

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Kristen ‘Aiea, HI

I’ve experienced AHS and their competitors. Based on home appliance services offered, customer service, their repair service vendors, response and customer recovery, I would highly recommend AHS. While other companies don’t hesitate for a moment to deduct funds without fulfilling or completing services requests, AHS ensures that my needs and that of my home is taken care of first.

8 years ago

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Chris Ferrell Morganton, NC

Great company, I have used him for several years now. They provide excellent coverage and will fix anything covered on the warranty with no questions asked. I have use them for several large items in my home to include my entire HVAC system and they water heater. Both for a place with only paying the deductible. They use reputable contractors to do the service calls. The only complaint I have is the few times I have needed to call it has been a 30 to 45 minute wait. Fortunately all your service calls and work orders can be done on the mobile app.

8 years ago

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Tim Langley Conway, AR

This is the second home we've owned and have had AHS with both. Every time we've requested a service call for any item covered within our homes, repair was scheduled and performed professionally and without any issues. We couldn't imagine life without the comfort of knowing that we're covered with American Home Shield! Highly recommended for any home owner.

8 years ago

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Toni Nelson Cedar Creek, TX

American Home Shield it's easy to put in a claim for broken stuff. The website is user-friendly. They do what they say immediately you get a return email with the information of the contractor coming out and the contractor called you the next day and set up an appointment it's worth every penny you pay. The fee they charge very reasonable. I have saved a lot of money using this warranty service

8 years ago

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John Zaragosa Corpus Christi, TX

I was a member when you just called in for service and spoke to a friendly customer representative. I left for a year several years ago but then signed back on after a year and plan to stay with a company I feel has been reliable and professional. There have been a couple of bumps along the way but they were positively worked out. With today prices on home services, it pays to have a company that can help you out a bit.

8 years ago

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Sherrie Mathis Perry, GA

I was having problems with my air conditioner...called AHS and they took care of everything. A local company was at our house within a couple of days..assessed the problem and fixed it. AHS automatically deducted our fee and that was the end of the story. How easy could that be and how nice when everything is usually such a nightmare to get things done to have someone take control and do the work for you. I could not be happier with my first experience.

8 years ago

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Thomas Frketic Jacksonville, FL

I received excellent service from both AHS as well as the appliance repair company they sent to repair the 42year old wall oven at my house. The oven Modern Maid is no longer even produced, but the technician from Burton's Appliance managed to find the parts and expertly repair the oven. Great job done by AHS and David Burton of Burton's Appliance.

8 years ago

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PT Woodstock, GA

I have AHS service contract for over 20 years to cover appliances in my house. Overall I am very satisfied with the coverage whenever I needed service to fix the problems. AHS is prompt in responding to my requests for service and follows up until the issue is resolved. My only negative comment is time it takes to reach the AHS agent when the issue escalates to repair or replace if the parts are not available. It takes average 45 minutes on phone to get agent online.

8 years ago

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Cynthia Weisser Pittsburgh, PA

We have had AHS for several years. We have had several appliances serviced in our home...dryer, washer, fridge, stove, microwave and bathroom exhaust. AHSwas awesome to work with and the companies they sent were easy to work with. Our microwave stopped working recently and couldn't be fixed. All I needed to do was go to the approved website and pick one. AHS set up for installation. Very easy. All this was done under one deductible that I paid for the original service call. Would recommend AHS.

8 years ago

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FLORENCE DORNAN Arlington, TX

I have been with American Home Shield for about twenty years and have been very happy with their services. It is a wonderful feeling to know if any appliances fail, I am covered to have them fixed or replaced. We even had our air conditioner replaced. In most cases repair folks call immediately to set up a repair time. I think the monthly fee and co-pay are worth the money.

8 years ago

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Sylvia Allen Las Vegas, NV

AHS was great, I just purchased my home in March and the inspector didn't see any problems with my AC but when it was time to use the AC, there was a problem. I called AHS, and they sent a company out to evaluate the problem and they discovered that I needed a new compressor, it would have cost me over $2,000 to replace the part but all I had to pay was a $75.00 service fee and $175.00 for the refrigerant. I'm happy and cool. S. Allen

8 years ago

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Kathy A Cox Kountze, TX

American Home Shield is the greatest! Our refrigerator went out 1 day before Hurricane Harvey hit. We were flooded in but not flooded, our little town was a island. When I made the call for service they were so helpful and fast. The places that should have serviced us could not get to us but they worked with me on the phone to find someone who could. As soon as they were able to reach us the refrigerator was replaced. I found them to be so willing to go above and beyond during a difficult time to help us.

8 years ago

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Susan Snyder Roanoke, VA

I was very happy with my experience with AHS when my water heater quit working. I reported it via computer and received a prompt reply with a referral to a service company. Since the problem happened on a week-end the plumber came out on Monday. He fixed the problem, checked out the water heater completely and even discovered that some of my circuit breakers had been mislabeled for over 20 years. He fixed those as well. He was very professionable and knowledgeable. I was very happy with the service.

8 years ago

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cathryn lancaster

AHS was remarkable. The repair concerns a refrigerator. The technician was sent out within 24 hours of logging in for repairs. He could not repair. I was given an option of a generous cash settlement or selecting a refrig from there options or one from anywhere. I choose to select one from an outside source within the offered price. It was delivered promptly. The delivery men were wonderful. Could not be more pleased with replacement frig The charge was paid quickly by AHS. AHS could not have been better!!!

8 years ago

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Rebecca Lopez Spring, TX

I contacted AHS on line on a Sat afternoon regarding our water heater. I received a call from the plumbing company on Sunday to set an appointment for Monday morning. The plumber arrived on time. The water heater needed replaced. The first available appointment to replace was the next morning. The plumber arrived with a helper, again on time, to replace the water heater. They were done within an hour. A half hour later I had hot water. Fast, Easy, Convenient! What more can I say.

8 years ago

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Cassandra Perkins Channelview, TX

I have been trying to contact America Home Shield concerning my Whirlpool Microwave since 9/8/2017. The contractor came out and checked it out.Later I found out the company no longer have the part to repair the Microwave from AHS. I have been trying to contact AHS to try and get this matter solved but I am always put on hold for 1 hour or longer> I would appreciate if some one would contact me to solve this matter. I have received (2) two E-mail about my contract will be cancelled I have paid the contractor for their service which was $75.00 on9/6/2017 and my Bank account is debited monthly for payments. Thank You

8 years ago Edited September 14, 2021

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Gregory Williams

My dryer wet out and I went on line to request repair. The company immediately sent me a confirmation and notice as to which repair service would contact me. They called the next morning and scheduled an appointment to come and repair my dryer. The service technician showed up on time and was able to quickly repair the dryer with parts he had on his truck. He was quick, quiet and cleaned up after himself. I am very glad I have American Home Shield coverage!

8 years ago

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Reza Temple City, CA

We had an issue with our washing machine's door and scheduled an appointment with HSA online. Once the service company was assigned, I read their reviews and realized that they have many negative ones. So I called HSA and asked them to change the service company. The lady I talked to gave me a few company names and patiently waited on the phone for me to read their reviews. I finally picked one and she re-scheduled our appointment with the new company. I should say that it took me a while to get to the customer service rep, but she really did a great job.

8 years ago

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Courtney Itasca, IL

We have had AHS for 4 years now. We have requested service twice (furnace and oven) and both times we had a great experience. It's super easy to request service - just log into your account and fill out the form and pay. In both cases, a service provider called me back within 2 hours of submission to set up an appointment. The service providers were both great - on time, had the parts with them, fixed the problem.

8 years ago

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Verified Customer

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George

We needed a new microwave - our policy covers it so they quickly replaced it.

4 months ago

Reply from American Home Shield

Hello George,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. AHS does their best to be the best for their members. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 12th, 2025

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Verified Customer

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Roger

Price and value! We have always received fast and fair service.

4 months ago

Reply from American Home Shield

Hello Roger,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Sandy

First time with your company trying you out and so far so good

4 months ago

Reply from American Home Shield

Hello Sandy,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS so far. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Eileen

Reputation and response time. Also, the technician does an excellent job!

4 months ago

Reply from American Home Shield

Hello Eileen,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Dennis

Contractors were prompt with the apointment and great customer and service.

4 months ago

Reply from American Home Shield

Hi Dennis,
Thank you for sharing that you had a great experience with our service pros! We love partnering with you on your home repairs and look forward to supporting you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Norma

It seems they don’t cover much you pay for your policy and when you need to use it oh sorry that’s not Covered for most things. It’s kind of a waste of money.

5 months ago

Reply from American Home Shield

Hi Norma,
Thank you for sharing your feedback with us. Our goal is to consistently provide quality service while honoring the terms of your warranty. Please feel free to email us at socialmedia@ahs.com so we can review your claim and coverage with you. Thank you!

Sincerely,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Howard

The repair person was very good and moved quickly and effectionately.

5 months ago

Reply from American Home Shield

Thank you, Howard! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to contact us at (888) 429-8247 with any future needs. Thank you for your feedback. American Home Shield

Nov. 6th, 2025

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Verified Customer

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Unisa

The agency was professional in their work. Came on time and did the repairs.

5 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Greg

Great 😃👍👍👍 because I cannot do that kind of work anymore.

5 months ago

Reply from American Home Shield

Thanks for sharing your feedback. We are glad we are able to help.

Kim

Nov. 6th, 2025

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Verified Customer

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Heidi

My realtor recommended Home Shield and I am so grateful he did!

5 months ago

Reply from American Home Shield

Heidi,
We're so pleased to hear you're happy with your home warranty service! It's our privilege to help protect your home, and we look forward to continuing to support you for years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Joanna

Always fast and every one that comes in very pleasant so far

5 months ago

Reply from American Home Shield

Joanna,
Thank you for the 5-star review! We're always here to support you with your home needs—it's what we love to do.

Best,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Christina

I was pleased with the repair to my dryer. Technician was polite and punctual.

5 months ago

Reply from American Home Shield

Thank you, Christina! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Gary

Great to have confidence in having protection for our home with a great company

5 months ago

Reply from American Home Shield

Hello Gary,

Thank you for reaching out to us. We are glad you are with AHS and feel protected.

Best regards,
Timari H.
American home shield

Oct. 9th, 2025

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Verified Customer

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Uri

You just find stupid excuse you cannot even prove not to pay me. For 35 years, I recommend your company to my client when I sell them a house. Ain’t going to happen again.

5 months ago

Reply from American Home Shield

Hello Uri,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize for the issue you are having regarding receiving payment or coverage. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Oct. 10th, 2025

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Verified Customer

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David W Knox

water heater failure. Called American Home Shield soonest they could send a plumber was 3 days. i ended up replacing the water heater myself. then the plumber arrived and verified that the old water heater failed.

5 months ago

Reply from American Home Shield

Hello David W Knox,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work order for the water heater could not be serviced sooner than 3 days. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Oct. 3rd, 2025

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Verified Customer

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Srinivas

I am giving a 1 star since I cannot give any lower. It took more than a month to fix my dishwasher. They wouldn't let me fix it by other repair companies. Follow ups are difficult and yield nothing.

5 months ago

Reply from American Home Shield

Hello Srinivas,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work order for the dishwasher is up to par. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Oct. 2nd, 2025

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Verified Customer

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Olivia

I truly recommend American Home Shield. I like the service, the savings and peace of mind.

6 months ago

Reply from American Home Shield

Hello Olivia,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strive to have the best service.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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