American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Kathy A Cox Kountze, TX

American Home Shield is the greatest! Our refrigerator went out 1 day before Hurricane Harvey hit. We were flooded in but not flooded, our little town was a island. When I made the call for service they were so helpful and fast. The places that should have serviced us could not get to us but they worked with me on the phone to find someone who could. As soon as they were able to reach us the refrigerator was replaced. I found them to be so willing to go above and beyond during a difficult time to help us.

8 years ago

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Susan Snyder Roanoke, VA

I was very happy with my experience with AHS when my water heater quit working. I reported it via computer and received a prompt reply with a referral to a service company. Since the problem happened on a week-end the plumber came out on Monday. He fixed the problem, checked out the water heater completely and even discovered that some of my circuit breakers had been mislabeled for over 20 years. He fixed those as well. He was very professionable and knowledgeable. I was very happy with the service.

8 years ago

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cathryn lancaster

AHS was remarkable. The repair concerns a refrigerator. The technician was sent out within 24 hours of logging in for repairs. He could not repair. I was given an option of a generous cash settlement or selecting a refrig from there options or one from anywhere. I choose to select one from an outside source within the offered price. It was delivered promptly. The delivery men were wonderful. Could not be more pleased with replacement frig The charge was paid quickly by AHS. AHS could not have been better!!!

8 years ago

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Rebecca Lopez Spring, TX

I contacted AHS on line on a Sat afternoon regarding our water heater. I received a call from the plumbing company on Sunday to set an appointment for Monday morning. The plumber arrived on time. The water heater needed replaced. The first available appointment to replace was the next morning. The plumber arrived with a helper, again on time, to replace the water heater. They were done within an hour. A half hour later I had hot water. Fast, Easy, Convenient! What more can I say.

8 years ago

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Cassandra Perkins Channelview, TX

I have been trying to contact America Home Shield concerning my Whirlpool Microwave since 9/8/2017. The contractor came out and checked it out.Later I found out the company no longer have the part to repair the Microwave from AHS. I have been trying to contact AHS to try and get this matter solved but I am always put on hold for 1 hour or longer> I would appreciate if some one would contact me to solve this matter. I have received (2) two E-mail about my contract will be cancelled I have paid the contractor for their service which was $75.00 on9/6/2017 and my Bank account is debited monthly for payments. Thank You

8 years ago Edited September 14, 2021

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Gregory Williams

My dryer wet out and I went on line to request repair. The company immediately sent me a confirmation and notice as to which repair service would contact me. They called the next morning and scheduled an appointment to come and repair my dryer. The service technician showed up on time and was able to quickly repair the dryer with parts he had on his truck. He was quick, quiet and cleaned up after himself. I am very glad I have American Home Shield coverage!

8 years ago

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Reza Temple City, CA

We had an issue with our washing machine's door and scheduled an appointment with HSA online. Once the service company was assigned, I read their reviews and realized that they have many negative ones. So I called HSA and asked them to change the service company. The lady I talked to gave me a few company names and patiently waited on the phone for me to read their reviews. I finally picked one and she re-scheduled our appointment with the new company. I should say that it took me a while to get to the customer service rep, but she really did a great job.

8 years ago

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Courtney Itasca, IL

We have had AHS for 4 years now. We have requested service twice (furnace and oven) and both times we had a great experience. It's super easy to request service - just log into your account and fill out the form and pay. In both cases, a service provider called me back within 2 hours of submission to set up an appointment. The service providers were both great - on time, had the parts with them, fixed the problem.

8 years ago

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Verified Customer

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Jesse

6 months ago

Reply from American Home Shield

Hello Jesse,

Thank you for reaching out to us. We are appreciate you taking the time to reach out to us regarding your experience with AHS. We are glad you have peace of mind after purchasing the AHS warranty. We appreciate your business.

Best regards,
Timari H.
American home shield

Oct. 24th, 2025

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Verified Customer

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Stella

It was a gift, but having to contact American Home Shield I found them to be very helpful.

7 months ago

Reply from American Home Shield

Hi Stella,
We’re happy to hear that the AHS home warranty has been a valuable asset for your home, and we hope to continue helping you with your home repairs for many years to come!

Best,
Victoria M.

Nov. 26th, 2025

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Verified Customer

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Colleen

I am so thankful I switched to (AHS). Best decision I’ve ever made in home warranty.

8 months ago

Reply from American Home Shield

Wow, Colleen—your review truly made our day! We’re grateful for the opportunity to partner with you on your home repairs. Thank you for being a valued AHS member.

Best,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Trish

Good prices and fast services. Everytime I make a claim it gets handled fast and accurate

8 months ago

Reply from American Home Shield

Hello Trish,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Claudia

AHS has several tiers to choose from, and the coverage offered is a good value for the money.

8 months ago

Reply from American Home Shield

Hello Claudia,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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John

Quick response, easy scheduling and even rescheduling (due to my work schedule) knowledgeable tech.

8 months ago

Reply from American Home Shield

Hi John,
We're pleased to hear the technician was able to make scheduling accommodations that fit your needs. Thank you for trusting us with your home maintenance and repairs.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Lc

I’ve had American Home show for many years. I totally trust them and they take good care of me.

8 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Lori

It was so easy to file a claim and get a certified technician out to fix my washer.

8 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. We're glad to hear you've been satisfied with our service. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Tabitha

Fast, quality, and professional service. Service is amazing and resolved swiftly

8 months ago

Reply from American Home Shield

Thank you for rating AHS Home Warranty service, Tabitha! We truly appreciate your feedback and look forward to supporting your home repair needs for many years to come.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Maria

Reliable and safe company and offers fast service is very good for any emergency.

8 months ago

Reply from American Home Shield

Hello Maria,
We truly appreciate the 5-star review—thank you for entrusting us with your home maintenance and repairs! It's a pleasure to support you.

Best regards,
Victoria M.

Nov. 6th, 2025

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Nini

American Home Shield has been a remarkable source of affordable domestic assurance for my family. They kept it from becoming truly expensive. They constantly ensure that everything I request is taken care of. I would without a doubt recommend them because every time I call, they pick a company to come out, and they call me back within an hour, give me a call, and let me know what time they can come, which is awesome. They consistently call me right away absent and let me know exactly when they'll be out of the office. The majority of those who were chosen were genuinely excellent at what they did. They were professionals who put on their booties recently.

3 years ago Edited July 21, 2023

Reply from American Home Shield

Dear Nini, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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DIY Guy Cathedral City, CA

I received this warranty policy in connection with a home purchase. Being an older home I didn't know what problems lurked. Fortunately I did because I had a number of minor plumbing and electrical issues. The deductible for each repair was only $75.00 , which is $10 or more less than the competition. Since there was an occasion when the problem was not resolved, I didn't have to pay any additional fees. I saved a considerable amount of money and hassle thanks to this policy. The company was highly responsive. They were very helpful when I needed assistance, and contacting a real person was very easy. Their online site was easy to navigate. The technicians were of adequate competence and service was good. The company seemed interested in my satisfaction. However, apparently they lost money on me, so they were not willing to offer me a new policy when the first one terminated after a year.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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James Woods Lakeland, FL

I never knew there were so many home protection companies. I chose American Home Shield many years ago and are very happy with them. I have had many claims as the years wet by and each and every time they were very quick to respond and fix any problem to my satisfaction. They fix or replaced our washing machine, stove, refrigerator, air conditioner many times and many other things. When ever I called they had service people over the next day to repair or replace the problem. Every time I called in they always asked if there is anything else that needs repair. They replaced many items because they were beyond repair without any argument. There are many choices for home repair, but there is only one AMERICAN HOME SHIELD. I'm very lucky I selected them to start off with. I have no desire to switch because nobody could possibly give me better service. If you try American Home Shield you will see yourself why I will not chance changing to another company. When you are 100% satisfied with a companies services why change!!! I hope you are smart enough to try them first, as I did.

3 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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David Smith WA

Have used American Home Shield for two different houses. First house in Stockton. Had to make a call when my AC was not working. Hard to test that in the winter. It took a week to get a tech to come service it but that was faster then if I tried myself because I did call around and check. A heatwave does that. So no issues on that. I had it for the second house I purchased and currently live in. Used it twice in 18 months. The first time for a burner on my stove that failed and the second time for a light in the kitchen controlled by two different wall switches. The tech was good. No issues.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your American Home Shield service experience.

Aug. 1st, 2022

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lozeerose San Antonio, TX

AHS adds plenty of value for their service. For example, their max coverage is less than their service fee, at around $68 per month, has given me great piece of mind. Like many homeowners who've bought existing homes recently, the appliances that are left behind, including HVAC, electrical, plumbing, etc., tend to be in good working order and usually of a decent look, so we keep them around. The issue with doing that is that the warranties on those items are typically expired when you close, so unless you have some funds in the bank for a costly repair and/or replacement, AHS covers you. Not only is their coverage fair and comprehensive, but I've also submitted a couple of claims in the past 4 years and the caliber of the contractors has been great. Moreover, AHS has improved their website's UI and features so that with some claims, you can choose your preferred contractor based on customer reviews and such. This feature has been invaluable to me and has caused me to continue purchasing coverage from AHS and even become a customer of those contractors when in need of non-claim services.

4 years ago Edited January 14, 2022

Reply from American Home Shield

Hi Lozeerose,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 14th, 2022

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Robert Rootes Bestselling Author Fredericksburg, VA

Some people don't know about Home Warranty coverage. I didn't know about it until a few years ago when money got tight and everything needed to stay on budget. One thing people overlook is the need to keep their appliances in good working order. Just when you don't need an added expense, your refrigerator or over or washing machine will breakdown. Repairs sometimes cost more than buying a new appliance. Unlike homeowner insurance, home warranties will give you incentive for covering the cost of necessary home items. Homeowner insurance coverage handles natural disasters and fire, theft. But sometimes the refrigerator breaks down and you can't afford to buy a new one. This is where the home warranty comes in. I did a lot of looking in my state and found American Home Shield that can fit anyone's budget to make you're not going to be without something you desperately need in your home.

4 years ago

Reply from American Home Shield

Hi Robert. We are so excited to read you review. It makes us very happy to know you see the value in having American Home Shield as a home warranty company. We can't wait to provide you with great service whenever you need to use your coverage. Thank you for trusting AHS.

Dec. 15th, 2021

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JJ Jenkins CO

We have had policies with this company for multiple homes that we have lived in. We have also had policies with them for homes and apartments that we used as rentals. They have been easy to communicate and they have covered things that have broken like hearing and air conditioning systems. They are quick to come out and inspect problems and quick to get things fixed. We are very satisfied as customers of their company. As long as you make the recommended cleaning and inspections and keep service records, you will be spared from major expenses to have them fixed when they break or stop working properly.

4 years ago

Reply from American Home Shield

Hi JJ. Thank you so much for taking time to let us know about your experiences with AHS. We are very happy to know that you have found the value in the coverage we offer. We look forward to providing you with great service for many more years to come.

Dec. 15th, 2021

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Verified Customer

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Reggie

I always thought that if any appliance or product that needed repaired I thought you guys were to take care of it but in my case it wasn't which I had to purchase another fridge.

8 months ago

Reply from American Home Shield

Hi Reggie,
Thank you for sharing your feedback with us. If a covered item is malfunctioning due to normal wear and tear, we would proceed with repairing the item under your warranty.
At your earliest convenience, please email us at socialmedia@ahs.com, and we’ll be happy to review your claim and coverage with you. Thank you!

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Elena

Process for my dryer repair went smooth and fast, was fixed within 2-3 days Great Job American Home Shield.

8 months ago

Reply from American Home Shield

Hi Elena,
We're happy to hear that your dryer repair went smoothly! Thank you for the positive feedback—we truly appreciate it and look forward to serving you again.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Jeff

Been very pleased. The only negative is the delay getting approved and waiting on the part to arrive.

10 months ago

Reply from American Home Shield

Hello Jeff,

Thank you for reaching out to us. We appreciate you taking the time to let us know You are happy with AHS service. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 3rd, 2025

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Verified Customer

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Yvonne

Poor customer service and slow processing claim. Every time you spoke to a company representative the story was changed. Unacceptable what customers have to experience to get serviced.

11 months ago

Reply from American Home Shield

Hello Yvonne,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize the unsatisfactory experience you had with AHS. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 6th, 2025

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Chadli Pittman

If I could give this company negative stars I would -- it honestly feels like i've been scammed. I've been paying AHS for 2 years without incident, yet of course, when the time comes, there is an excuse as to why they cant be helpful, and nobody really seems to care. I have been living (in the winter months) without hot water for almost 3 weeks now, despite a water heater replacement being one of the things that the Company clearly outlines as a covered service. Once you pay the required service fee, you are assigned one of the AHS partner companies to come assess and complete the repairs. Well, of course, AHS chooses partners who complete the work for the cheapest because they are illegitimate. My "partner" company doesnt have a valid website, and the phone number goes to a cell phone. The repair man told me he would come on the monday after my heater broke, he didnt show up until wednesday: strike 1. Then, on wednesday, he showed up (2 hours past the rescheduled time he texted to say he would arrive), spent 15 minutes in my home, and told me my water heater was broken and that i would need a brand new one. Cool? No. For some reason, after that, he never sent AHS the assessment, and has ghosted both me and AHS since (for almost 2 full weeks now). AHS is saying there is nothing they can do since they assigned the work to him in their system, and that I just need to wait until we can reach him for his assessment. So basically I'm playing a waiting game, in December, without anything but ice cold water in my home. They made sure to process my monthly fee as I've been waiting, though. Absolutely awful, i wouldnt recommend them if they were the last warranty provider on earth.

7 months ago

Reply from American Home Shield

Hello Chadli Pittman,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand you you had a water heater malfunction. The pro assigned was causing delays with the diagnosis not being submitted and AHS not being able to contact them. We see the executive relations agent was assigned to your case and you will be helped by them on this particular work order for the water heater. If you ever need AHS please reach out to us using the email address socialmedia@ahs.com. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 2nd, 2025

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Verified Customer

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Patrice

If the was a zero I give it. Hell NO I would not recommend AHS to no one! A company who sent a contract that after 30 days it disappears. They collect money every month and before you can speak to anyone about your issue you have to pay $125. So afters years of paying they still don't fit your issue or you're still asked to pay hundreds of dollars to fix your own issue! Again Hell NO please do NOT waste your money on AHS. It took almost an hour to cancel and there's a $50 fee to cancel the contract!!! BS

1 year ago

Reply from American Home Shield

Thank you for taking the time to share your experience with American Home Shield , Patrice. We understand you cancelled the AHS plan agreement based on the many events with AHS. If you are having an ongoing issue, please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,

Timari H.

American Home Shield

Jun. 18th, 2025

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Verified Customer

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Chris Brown

Most service calls are answered in a timely fashion. However, I've been waiting for a resolution and second opinion on my HVAC. This has been ongoing for a while now since your customer service is a AI text line.

1 year ago

Reply from American Home Shield

Hi Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Mar. 24th, 2025

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Verified Customer

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Bridget

American Home Shield is always quick to answer my call and seems to get me a contracted out very quickly! Also I am always pleased with who shows up

1 year ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Krystle

Quick and easy to file a claim, appointments are same day or next day. Repairs have been correctly each claim. Great value for the cost.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Tracy

the only problem I have, I left AHS one time, and they promised if I came the visits would stay at 100.00. this was false I called the were suppose refund 50.00 back and it never happened the service were 125.00 each

1 year ago

Reply from American Home Shield

I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Yvette Conyers-Mayers

AHS restricts the quality of service the technician are able to provide.which causes the service mem to return a number of times. Also, AHS use to be a lot quicker in providing repairs and having a company available.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Harriet

Very prompt in resolving my issue. Have used them for many of my problems and they have responded quickly and efficiently.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Carmen

Overall, I like everything about Home shield. I always have very good results. And their employees are very knowledgeable on their appliances.

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 12th, 2025

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Verified Customer

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Partho

Monthly subscription has been increased abnormally high. It started with $34 a month and now it’s almost $75. Also when I book a repair, I need to pay $100 every case though I have been paying monthly charge.

1 year ago

Reply from American Home Shield

Thank you so much for sharing your warranty experience. If you ever need assistance, please contact us at ahs.com. We also have chat as an option to communicate. We are always here to help.

Best Regards,
Stacy

Feb. 12th, 2025

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Verified Customer

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Troy

Have never used American Home Shield and was hesitant to get warranty. The last 2 people I have spoken to have been very nice.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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George

There were repeated delays by A1 Plumbing, over several weeks. Over this entire time, we had water continuously dripping. Our water bills have tripled. They finally replaced a faucet in the bathroom which does NOT match the other sink faucet. They said they couldn't find one that matched so they would not replace. The difference between the 2 faucets is extreme and look ridiculous since they are a pair. A1 Plumbing repeatedly dropped the ball and we had to contact American Home Shield each time. They would tell us they were doing something and then not folloup.

1 year ago

Reply from American Home Shield

Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Erik

There's a lot of stuff that you don't cover that you should, especially considering I have to pay such a high price just to schedule a service call and the ever-increasing monthly fees.

1 year ago

Reply from American Home Shield

Hi Erik, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Barak

Qualified technicians that fix it right the first time and arrive within the stated window. Schedulers are very accommodating to my availability.

1 year ago

Reply from American Home Shield

Thanks Barak, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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Barbara

The fact that the service providers are so far away from me ( sometimes in another State) is annoying! Other than that the services have always been sati.

1 year ago

Reply from American Home Shield

Dear Barbara,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Jan. 17th, 2025

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Verified Customer

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Georgina

Techs were through and were quick. They explained everything they worked on and what they fixed. Super friendly and happy with service provided

1 year ago

Reply from American Home Shield

Hi, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Not happy customer!

My dishwasher and dryer seem to be getting no power; both went out the same day. I reached out to AHS to get the issue resolved. I paid the $100 to get an electrician to come out with hesitation that it was electrical. It was NOT! Now I have to pay an additional $100 to get an appliance repair person to come to my home to hopefully solve the issue without a big problem.

1 year ago Edited January 13, 2025

Reply from American Home Shield

Hi , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Linda

They make potentially expensive repairs and maintenance affordable. And the companies they send to you have always been excellent.

1 year ago

Reply from American Home Shield

Hi Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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Verified Customer

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La Ronda Lott

I love American home shield. I never have issues when I go to use my services. The staff is always professional and listen to your needs.

1 year ago

Reply from American Home Shield

Hi LaRonda, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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Richard

Had my hot water heater go out on 12/20/24 it is now Jan 2 and still no hot water heater call customer service again today person was clueless try to say plumber was holding it up spoke with plumber before I call American home they were still waiting for American to tell them were to pick it up anytime pluming has try several times to get info for heater and tracking number if I didn’t have American home shield I would go to home depot or Lowe’s and had it fix in one day twelve days is unacceptable

1 year ago

Reply from American Home Shield

Hi Richard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Steven

It was a pretty simple fix, but I knew that it would be taken care of, so I had no hesitation in contacting American home shield…

1 year ago

Reply from American Home Shield

Hi Steven, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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