American Home Shield Reviews
8.8
Overall Score
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Jose Sacramento, CA
One of the best investment ever. We have an older home and at times have been hit with a home expense. Had we not had AHS, we would’ve had a different Christmas. We had AHS on three different homes we’ve owned, at various times. Prompt, experienced, and reliable service providers, as well as a manageable monthly cost. As I wrote above, one of the best investment we’ve made.
3 years ago
Reply from American Home Shield
Hi Jose,
W greatly appreciate your feedback and love hearing about the great service that our customers experience with AHS!
W greatly appreciate your feedback and love hearing about the great service that our customers experience with AHS!
Feb. 22nd, 2021
Sue Clem Oregon City, OR
We had a problem with our HVAC System. AHS contacted a service representative in our area. He was very efficient and knowledgeable in his area of expertise. He diagnosed the problem and within 24 hours AHS had authorized the repair of all the issues. This was the first time having a home warranty and would highly recommend AHS to anyone considering purchasing a home warranty.
3 years ago
Reply from American Home Shield
Hi Sue,
We are pleased to have made your first home warranty experience as enjoyable as it has been. We hope you continue to enjoy our service and the HVAC repairs that were completed.
We are pleased to have made your first home warranty experience as enjoyable as it has been. We hope you continue to enjoy our service and the HVAC repairs that were completed.
Feb. 16th, 2021
Alecco Bellini Broomall, PA
Based on an experience from this past weekend, I am giving you a 4-star rating and here is why. When I contacted AHS on Saturday (weekend) concerning my dryer, that was supposed to be fixed a few days before, but was not, deep down I expected the repair to happen right same or next day. Today is Monday, and after even 2 days, I have not yet heard anything about my appointment. I am sitting here and thinking, how can AHS be in my world when I call in for a messed up dryer? Some issues cannot wait for days. This is an open question and I want to share because maybe AHS can relook into this service aspect from the customer's world/view and make some critical repairs be done even during a weekend. Thanks for reading this point and I am sending this with great appreciation and sense of curiosity and making a bigger difference in the world.
3 years ago
Stephen Monier Inverness, FL
Our HVAC Unit had a problem with the heat & would not shut off. I called AHS and they promptly relayed my service order to Burleson Services, Inc., with whom they had contracted for our area of Florida. They scheduled an appointment with us within a couple of days. Mike, the technician who showed up was knowledgeable, professional, and courteous. He promptly diagnosed the issue and replaced the broken part, all within one hour. The unit is working perfectly. Very pleased with AHS.
3 years ago
Reply from American Home Shield
Good afternoon Stephen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Jan. 22nd, 2021
Mark Caldwell Oklahoma City, OK
I was very pleased with the service from AHS. The two contractors I needed to have come in contacted me in less than 48 hours, and both had come and performed their services within another 48 hours. Very prompt, and both were very courteous.
The contractor I had come in to perform the repairs on the HVAC will need to return to charge the AC system once the weather warms up. He left me a business card so I'll need to contact them when things warm up.
3 years ago
Reply from American Home Shield
Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jan. 30th, 2021
Thomas Anniston, AL
I have been an American Home Shield customer for 16+ years. They have covered me on 2 homes, and the peace of mind I have comes from the timely service, rain or shine (sometimes snow), of their contracted service technicians. The repair/replacement coverage has been very generous, too. I’ve had appliances repaired and replaced, a central heat/air conditioner replaced, and several service calls for electrical and plumbing. AHS is a reliable friend to homeowners, especially those who have little skill or time to devote to home repairs.
3 years ago
Reply from American Home Shield
Hi Thomas,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Jan. 14th, 2021
Zandra McClendon ,
I never expected to have to use the insurance so soon. Discovered the water heater had a large split down the back. It was a painless experience. The only issue was getting a plumber quickly. AHS was quick to resolve that by locating another plumber that was able to get us service sooner. I definitely would recommend AHS to any new home owner. This is our first experience with AHS.
3 years ago
Reply from American Home Shield
Hi Zandra,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jan. 14th, 2021
K Henderson West Chester, OH
When I purchased my new home (condo), it came with a 2 year home warranty. Once the 2 year warranty expired, I needed a Home Warranty that would fit my budget. The one that came with my home purchase was too expensive for my budget. AHS was the best option for me. My parents have AHS and love it. When I turned on the heat (this year 2020), my furnace started blowing out cool air instead of heat. I called to have it checked out and serviced. The service guy informed me of a leak and the part would need to be replaced. I was informed of the cost for the repairs. Once the replacement part was paid for and was picked up, the Heating & air company used by AHS, came to make the repairs. The service guy, who came to fixed the repairs, ended up welding the areas of leakage; which means the replacement part was never used. Other than that, I am glad it was able to be fixed so i could have heat for the winter days ahead. Prayerfully, this repair will last for a while. If I didn't have AHS, the cost would have been much higher.
3 years ago
WiltonResident Westport, CT
It's been a little hit-and-miss so far. I have placed 2 service requests. Both were filled relatively quickly. However the first - a home heating tune-up - was pretty badly managed. We never heard that the technician was being scheduled - so he in fact showed up completely unannounced. Hours later we got an email telling us he'd be there that morning. Well...he was! We just didn't expect him and were totally unprepared. So was he. We didn't get the tune-up checklist until that hours-later email, so we couldn't evaluate whether or not he did the things on the checklist (largely, he didn't). Overall, not a great experience. A customer service rep for AHS reached out to ask how it went. So I told him. But after telling us "hey we will fix this..." we haven't heard anything in about a week.
Second experience was a little better. Had a plumber come out to check a few things. We were informed they were coming, we were ready this time. They did in fact check the things we noted, and gave us some good advice. Much smoother experience - worked basically as we would have expected it to. Hopefully that first situation was an anomaly.
Let's see what the next service call brings...
3 years ago
Sherry Laurence Allen, TX
I have had this policy for about 14 months. A few issues have come up with my pool equipment, and every time they have sent a technician out to either repair the problem or replace the equipment. I haven't had any issues with them and I am so happy. Several people told me home warranties were a waste of money, but as a single mom, I was afraid not to have one. I am thankful for the great customer service at American Home Shield and the contractors they use.
3 years ago
Alicia Olshanski San Angelo, TX
Have American Home Shield the last four years has saved us a tremendous amount of money. We actually didn't have to use it for the first two and last year we only had to use it once. But this year we have been pretty unlucky when it comes to appliances fritzing out and we would be royally screwed if we didn't have AHS helping us. My only complaint is their policy regarding switching contractors during work. I do understand why but it is also unfair to the customer to have to deal with unprofessional contractors trying to repair something, especially when having to deal with them for 3+ months. I would they would reconsider changing their minds on this and possibly doing a better job researching contractors to partner with (the one that we had a bad experience with is rated horribly online and a ton of people had the same issues with this contractor that we were having). Otherwise, highly recommend using AHS to protect appliances in your household!
3 years ago
Angela Leclerc -HOME Punta Gorda, FL
1st time using American Home Shield. Need to have my washer looked at. Easily set up the appointment. They kept me informed -- tech came on site on time, got a text when he was on his way. He was very thorough. Fixed the issue -- ordered a part that had to be delivered, and came back the following week to install. Again, always notifying us when he was en route.
3 years ago
M C Wilmot, NH
They were really quick to respond to my plumbing problem in our shower/tub. The technician (JR) responded to the plumbing problem that we had. He was very friendly and professional. Once I explained the problem we had he got right to work and fixed the plumbing issue within about 30 minutes. He explained what the problem was and left. He was very polite and professional. I highly recommend this Company. I have no complaints. Thanks
4 years ago
Claudette A. ,
The young man called me while en route to advise of when he'd arrive. He was very professional and personable. He did a good job, gave a "clean bill of health" to my furnace for which I'm very thankful. I am thankful for the call I received from AHS making it possible for me to have this service at a reasonable cost. Funds were paid to AHS, nothing to the service person.
Claudette A.
4 years ago
John D Illgen Santa Barbara, CA
American Home Shield (AHS) delivers on its promises. I will be an AHS customer for life. An AHS representative provided me outstanding plus interaction last evening. Her name is Angel. Her knowledge on next steps to take were excellent. She was very knowledgeable. Angel guided me very well on obtaining my approval to proceed with the very important work to be done. All house owners should be customers of AHS.
A Big thank you for the assistance and trust from AHS.
4 years ago
Mike Forest Tyler, TX
We have used American Home Shield over the years in several homes. The response time is usually next day (we never had a real emergency like a broken water pipe or no heat in winter), but judging by their conscientiousness I believe they would come same-day. They send out another contractor if the job was not fixed the first time, or if it recurs.
4 years ago
Anastasia Lang Portland, OR
It was quick and easy to put in an order for someone to come look at my refrigerator. I just filled out the info online and made my payment. AHS communicated with me promptly and set up an appointment with someone local who also communicated with me promptly. The person who came to work on my fridge was professional and trustworthy, and was also mindful of COVID protocols. This was my first experience using AHS to solve an appliance issue, and it was an easy and positive experience.
4 years ago
Deb Jackson Valrico, FL
I have used AHS for years. Infact, I had an electrical problem on Thursday evening, I reported it, was assigned the company and on Friday morning I was called to set up my appointment.
I like the fact that you can request service 24 hrs a day. I have always had the servicing company contact me the next day.
Very efficient and the companies that AHS contracts with have always given me great service.
4 years ago Edited January 10, 2024
Darrell C Union City, CA
So far I've been really happy with repairs that have been needed. My ac unit has been replaced, spa heater repaired and a pool pump repkaced. Only concern I've had is the repair man they sent the first time on the spa and heater had made false statement on needed repairs requiring another pool repair person to come out and make the repairs. I have no say on who comes out when you first file a claim. In the long run its costing the home warranty company more money by still using the first repair person. Happy with the home warranty and will renew it.
4 years ago
Reply from American Home Shield
Hi Darrell, Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with contractors that are knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.
Aug. 13th, 2020
Jk Tucson, AZ
As a former RE broker have used in homes sold & my own recently . Most of my experiences are positive . I’ve had expensive ac repair ( but paid 500$ for freon) , House re-keyed, & new disposal. I paid for my refrigerator repair myself 150$ as I couldn’t wait for four days for repair. I would prefer the ability to choose my own service person from a list if provided . One company I cancelled out of town ( phoenix) had bad reviews on Yelp and was told they were “ run out of town” in tucson? Recently several phone calls to renew from numbers I don’t know and don’t usually answer . I answered recently and Josephine hung up on me after two word answer to her question? I’m also perplexed that it’s less expensive as a new customer than as a renewing customer? FYI calling can’t be a long wait to talk live sometimes not available at all live? Not favorable for older less computer savvy consumers ?
Overall I’ve had Some help especially with my ac heat pump second time around. ( first repair just wanted to add freon at my expense and didn’t diagnose the reason for freon loss?) .
In appealing to the phoenix home shield higher ups in phoenix they were able to help and remedy although time consuming .
I’m happy I’ve had the shield this year and my daughter has it too.
4 years ago
Reply from American Home Shield
Hello JK, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.
Aug. 11th, 2020
Senior Chief Mathis, TX
American Home Shield makes repairs so easy. I called them with an AC problem. That day, I received a phone call from an AC&R company close to my home to set up an appointment for the next day. They gave me a 4-hour window when they would come. The repairman showed up in the allotted time, found the problem quickly, and had it repaired within 30 minutes. After a small deductible, Home Shield took care of payment, all I had to do was sign the work order. I am very happy with American Home Shield and the service they provide.
4 years ago
Reply from American Home Shield
Senior Chief, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.
Aug. 3rd, 2020
KR Levin Moorpark, CA
When my wife and I bought our home 3 years ago, a close friend recommended Home Shield. It has been one of the best things we ever did for ourselves. The coverage is very extensive and when something goes wrong we simply log on and make a claim. We are always contacted quickly and the problem is attended to within 24 hours. Every service professional has been courteous, efficient and clean. Can't recommend this company enough. Thanks Home Shield!
4 years ago
Reply from American Home Shield
KR Levin, Thanks for letting us know how everything is going so far. Taking care of our customers is the main goal here at American Home Shield . I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed.
Jul. 23rd, 2020
James R. and Dianne S. Meyer Houston, TX
We have AHS policies for both of our households and have had since 2002. Overall, we are so thankful that we do. The hardest part of having the policies is waiting for service and communication from the service provider. Otherwise, we have no real complaints. Having AHS in place helps relieve the fear of malfunctions of our homes. That is especially important as we age.
4 years ago
Reply from American Home Shield
Good morning James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jul. 22nd, 2020
RonCT Guilford, CT
I am NOT one to laud false praise, in fact, I’m generally the one to see issues and call them out, however, with AHS I cannot praise them highly enough! They have saved me thousands and they’ve made fixing issues so easy. I chose them after asking a friend who repairs appliances what comp y he’d recommend, and he immediately said AHS. They never argue a repair or replacement, and they make sure everything is done to my satisfaction. I would sing their praises to the world if I could!
4 years ago
Reply from American Home Shield
Hello RonCT, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jul. 22nd, 2020
Vikki F San Antonio, TX
The man that came out was very nice from US AIR COND. he checked the unit inside and outside. Told me he would need to place a order for unit inside the coils is the problems but would have to go thru AMERICAN HOME SHIELD TO get it. Approved
So he could Get my air condition working again.......didn"t see a problem it happens to the unit.
Thank you.....hoping to get it fixed soon......
4 years ago
Judy Everett, WA
We are so glad we purchased the policy. We live in Seattle and our home that has this policy is in North Las Vegas Nevada. We have used this 5 times since we purchased the house at the end of Feb 2020. Every business that has worked at our home has been willing to work directly with our renters once I have opened a case. I have had great feedback on each repair person. And in every case the repair was done same day or next day from opening a request. Can't live with out this policy if your home is in a different state!!!!
4 years ago
Reply from American Home Shield
Hi Judy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Jul. 22nd, 2020
kathleen a parris Oceanside, CA
I love that the company is always exactly on point with what they offer when you call them for a service. They do exactly what they say they will do.
They have provided new replacements to two appliances that failed, and were not repairable.
The companies that they contract with have all been outstanding, and the service personnel of these companies have been very polite, professional, and very competent.
I would not want to be without American Home Shield!
4 years ago
Reply from American Home Shield
Hi Kathleen,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Jul. 9th, 2020
christine
AHS is the best home warranty companyfor their trustworthy & professionism of customer services . They are worthy of your money to spend on take care of your home repairing & maintainent. They are my trustworthy source to take care of my home for many years in the past and many years to come . Thank you so much to provide many homeowners like me the best services with your utmost efforts and professionalism
4 years ago
Reply from American Home Shield
Hi Christine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs
Jul. 8th, 2020
Ann Weber
So far they are tops in some services such as major appliance repair and replacement. But not all local contractors are created equal. We recently hit a dead end when the assigned contractor could not complete the work and was not returning our calls. I called AHS to request a different contractor and was told that one was my only option. So in order to get the new thermostat installed, we cancelled the unresponsive contractor and paid out of pocket to buy our own thermostat and pay a local contractor to install it. This should have been handled by the AHS contractor but communication with them failed. We need closure so we had to eat the expense.
4 years ago
Reply from American Home Shield
HI Ann,
We appreciate your feedback and hope you continue to enjoy!
We appreciate your feedback and hope you continue to enjoy!
Jul. 15th, 2020
Jacqueline Price Pikesville, MD
Recently the compressor was not working in my central air condition unit. I called AHS and an appointment schedule. Within two days my AC was repaired. Excellent service received, no problems with a replacement of the compressor. The repairman was on time, very courteous, and on time. AHS, in my opinion, is the best home warranty company certainly out rate my previous home warranty company.
4 years ago
Reply from American Home Shield
Hi Jacqueline,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jul. 7th, 2020
Craig Nelson Red Lion, PA
From start to completion of the problem with my air conditioner the communication was very good from Home shield. They notified the local service company who reached out to me immediately. Luckily it was not a major issue. I'm not sure how much Home shield would have covered if I would have had to put new system in. I didn't bother to research that at the time.
4 years ago
Reply from American Home Shield
Hi Craig,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Jun. 29th, 2020
Frank Mowrey Peoria, AZ
American Shield has been very responsive to my requests for service and have resolved every claim with speed and professional contractors. My only complaint is I have been locked out of my account and have contacted AHS numerous times to reset my password and they have never responded. I can’t access my account online because it says my password is incorrect, I then use the 'Forgot your password’ feature to reset my password and receive no response. I’ve tried numerous times to reset it but AHS never responds with an email to reset it. I really need to access my account but at a loss why AHS never responds! That’s my only concern with AHS and my only negative with them,
4 years ago Edited September 14, 2021
Reply from American Home Shield
Hi Frank,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Jun. 29th, 2020
Sean Stephenson O'Fallon, IL
I have been with American Home Shield for like 3 years and used it on several occasions. I haven't used it for about a year but noticed you had a notification a tech was on their way with a name as well. I wish that if there was a company I like that's in the American Home Shield family that the website would let me choose them. Or maybe a list of local companies in my area so maybe I could choose. My only complaint is the company that was picked to come out did not do residential calls on the weekend. Well my AC went out on Friday evening and only did weekend calls for businesses. The company did come out on first thing Tuesday and were professional.
4 years ago
Reply from American Home Shield
Hi Sean,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Jun. 19th, 2020
Gary Wayne Johnson Bakersfield, CA
We had an appliance, garbage disposal, start leaking water. a situation that would get worse over time. After contacting American Home Shield about our problem, they acted quickly and had a Plumbing Company contact us for an appointment immediately. We received prompt service from American Home Shield and their chosen Plumbing Company which completed the repair, replacement in a timely manner with no extra cost to us. We strongly recommend American Home Shield to other homeowners for piece of mind.
4 years ago
Reply from American Home Shield
Hi Gary,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Jun. 5th, 2020
Jeff Thompson Mineral Wells, TX
Most recently we had the disposal go out on us. Using the online request system, we were assigned a technician and then were able to get him scheduled within an hour. He came and resolved our issue within a short time after receiving approval for the replacement from AHS. While the technician was installing the disposal, he discovered another issue with our sink, which he was able to get approval to make those repairs as well.
4 years ago
Reply from American Home Shield
Good morning Jeff,
We are glad the online portal made your process easy. We are so grateful for your kind words. Thanks for sharing your review with us.
We are glad the online portal made your process easy. We are so grateful for your kind words. Thanks for sharing your review with us.
Jun. 5th, 2020
C MARTIN DEAN Eagle Mountain, UT
BRAVO! American Home Shield and the independent local contractors they do business through have me sold! AMS sent Jason from Crystal Clear Plumbing, St George, Utah, to replace my home's dying water heater. Jason was professional, pleasant, efficient, tidy, and had the old water heater out and a new top quality brand water heater in in no time. My realtor recommended American Home Shield when I purchased this home and I know now that he was referring a top tier home warranty company.
4 years ago
Reply from American Home Shield
Hi C Martin Dean,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
May. 11th, 2020
Valerie Smith Phoenix, AZ
I have switch to this company a few months ago,I heard that this was a really good company so I switch because I was not happy with the company I had. So I called up American Sheild because I had a problem with my AC,the company they use was excellent they came out the same day and fix it. Their was no hidden fees just my service charge,that made me feel happy. I will recommend to my friends and family. Thanks for the great experience.
4 years ago
Reply from American Home Shield
Hi Valerie,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Apr. 24th, 2020
Susan D Smith Prattville, AL
I recently purchased a home in which part of the sale was American Home Shield for one year. There was a problem with the tankless water heater so I called AHS. The rep that answered my call was courteous and efficient. Within minutes after the call, I had an appt. with a technician from a local company to come and service the water heater. So far so good! I would prefer not to have to pay a $75 service fee as I think it should be part of the AHS complete warranty package.
4 years ago
Reply from American Home Shield
Good morning Susan,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Apr. 23rd, 2020
Jeff Martin Austin, TX
I have been an AHS customer for more than 7 years. While the service has been good, I have really seen an improvement it the process to request service and the service provider delivering the service. I have used AHS 3-4 times this year, which is a little more than normal and the issue was resolved within a few days. Very happy with the quality of service I am getting from AHS.
4 years ago
Reply from American Home Shield
Hi Jeff,
Your American Home Shield patronage is more than appreciated over the past seven years! We hope you continue to enjoy service and the repairs that each contractor completes!
Your American Home Shield patronage is more than appreciated over the past seven years! We hope you continue to enjoy service and the repairs that each contractor completes!
Apr. 8th, 2020
John McCrary Wilson, NC
I've had American Home Sheild for the last 11 years. Any issue I've had, I simply call or go online, report the issue, and within 24 hours, I'm notified by the technician the provide. AHS contacts me immediately after I contact them to set everything in place. Contractors come out, diagnosed problem, repaired if not replaced. I will continue to use this company as a home warranty. If you're a 1st home buyer, I recommend this to you. You'll never miss the monthly payment, pay the service fee, and all else is handled. Thank you AHS
4 years ago
Reply from American Home Shield
Hi John,
Your patronage over the past 11 years is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Your patronage over the past 11 years is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Apr. 3rd, 2020
Sharon Srock ,
When my washer went out I was excited and a bit nervous about using my homeshield coverage for the first time. Would it be as easy as advertised or would it be a big hassle? I needn't have worried. The online service was easy to use. The repair crew was polite and knowledgeable. They had me up and fixed in less than 48 hours. So glad I have the service.
4 years ago
Reply from American Home Shield
Hi Sharon,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Apr. 2nd, 2020
Steve Murray Peoria, AZ
I had to call AHS for a repair on our clothes washer and they were polite and eager to help. There were no hassles with getting someone to come out to fix the washer. The lady I talked to was eager to help and quickly responded. The company they called to help me sent a man who knew what he was doing who was also super nice. When the initial problem wasn't resolved (due to a more complicated problem that arose after the initial fix), AHS was, again, quick to respond with no extra cost.
4 years ago
Reply from American Home Shield
Good afternoon Steve,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.
Mar. 19th, 2020
Leslie Sumner Laurel, MD
I like the fact 98% of the issues I have had to call AHS for they've sent reliable informational service companies to my home. They have provided quality work, spoken to me so I can totally understand and given sound advice as to what to avoid in the future. I didn't like once that my heating unit kept going down by spring and they wouldn't replace it but th he customer service rep explained as long as the repair m
4 years ago
Reply from American Home Shield
Good afternoon Leslie,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!
Feb. 19th, 2020
s mcgee Chesapeake, VA
I love the company because of their quick response to my issue, whether it's an emergency or minor. Provide us with contractor's that are thorough and professional.
What I hope will change is the AHS rules on home items covered. For example: a garbage disposal is clogged or broken and can't be fixed. But because it is old or rusted it is not covered. That's disappointing...
4 years ago
Reply from American Home Shield
Hi S. McGee,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.
Jan. 20th, 2020
Deborah parsley Rockville, MD
Most experiences have been positive. This past service call has been a nightmare. We have now been over a week without a refrigerator. Service provider is completely incompetent and is now not returning calls. Provider says parts ordered, but then scheduled an appointment without ever talking with us "to do a second opinion since so many parts were ordered". If they are lacking that much confidence in their technician (totally plausible), then that warrants a call to us to discuss. Parts supposedly will be in on Monday (3 days from now) and they are supposed to be calling to set repair date. This will be the third time we have had to take time off work to repair one appliance. Not al all sure AHS will pay for the parts since they have the call labeled as "complete", but that is the contractor's problem, not mine. Time will tell.
4 years ago
Reply from American Home Shield
Hi Deborah,
Thank you for sharing feedback about your most recent service experience to have the refrigerator issue repaired. I hate to hear about the delay and would be glad to speak with you to reach a resolution.
Thank you for sharing feedback about your most recent service experience to have the refrigerator issue repaired. I hate to hear about the delay and would be glad to speak with you to reach a resolution.
Jan. 17th, 2020
Mary Shapiro Montclair, CA
We have had AHS for years and have used their services multiple times - for plumbers, electricians, A/C repairpeople, etc. The contractors/companies that they hire typically respond quickly, come to our place quickly, and solve the problem - or return again if they don't (or if the problem starts again). Also, the online service-request system is easy to use. We've always been happy with AHS and think it's well worth the monthly fee and the reasonable per-service charge.
4 years ago
Reply from American Home Shield
Hi Mary,
Your patronage is more than appreciated! I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.
Your patronage is more than appreciated! I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.
Jan. 14th, 2020
Charlie Trussville, AL
Just before Christmas, our washing machine started making a horrible noise, so we contacted American Home Shield. They set up a service request in a timely manner. Once it was diagnosed that the washer would have to be replaced, they were very responsive and gave us several options for a replacement. Once we made a decision on the washer, they had it delivered and installed quickly. And this was during the holiday’s, so we were not expecting the speed at which it was handled. Very happy customers.
4 years ago
Reply from American Home Shield
Hi Charlie,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty coverage!
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty coverage!
Jan. 7th, 2020
Tom Wrightwood, CA
Our service tech arrived and assessed the problem, then replaced the faulty part of our clothes dryer. He was on time, did the job and was out of our home in a good amount of time. Unfortunately, something beyond his control was still causing a problem with the dryer and he came back to do more trouble shooting the next day and determined the problem, made temporary adjustments and advised how we could correct the problem (a clogged dryer vent).
We are completely satisfied with the American Home Shield policy at this point.
4 years ago
Reply from American Home Shield
Hi Tom,
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.
Jan. 3rd, 2020
TexasPeg Coppell, TX
Service is scheduled pretty easily; Providers they have are timely - i.e. they call you and schedule you and show up.... but the quality of work can be hit or miss - the pool repair folks are great but the refrigerator repair guy was awful!! He didn't know anything about repairing my frig and was taking cell phone pictures and then talking with someone to do repairs. He was very rough with my freezer drawers that had to come out so he could get to repair section. He just pulled it out and didn't remove the freezing martini glasses so he broke them, and they were in plane sight. However, you can tell American Home Shield to 'never' send that company to your house and they'll honor your request. That's a positive for their customer service.
4 years ago
Reply from American Home Shield
Hi,
Your feedback about your American Home Shield experience is more than appreciated! I hope you continue to enjoy the customer service that AHS delivers.
Your feedback about your American Home Shield experience is more than appreciated! I hope you continue to enjoy the customer service that AHS delivers.
Dec. 31st, 2019
Tim Olsen Hamilton, VA
We have used them several times and they have been responsive and very helpful in their dealings with me.
There is only one company they work with that I will not use. The company United Air Temp. They came to our house when we were having trouble with our furnace and tried to make reasons to get a new furnace. We had another contractor come in who told us our furnace was okay and fixed it and it has been functioning fine for 5 years. Because of this I refuse to use United Air Temp again and I never will.
4 years ago
Reply from American Home Shield
Hi Tim,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.
Dec. 26th, 2019
