American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Elmira Houston, TX

i am happy with AHS. I had experience with other companies before, where customer support had room to improve. I am with AHS for the last several years and am happy to stay for even longer. The team is good to listen to you and adopt your requirements and uniqueness, if you like to work with a specific contractor you can with providing a strong reason justification. thank you!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 2nd, 2023

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Verified Customer

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JOAN Orlando, FL

We have had several appointments set up with various companies for different issues. To date we have had a horrible experience with Home Choice Services out of Daytona Beach, Fl. They have missed appointments and when the tech finally showed up he did not have any parts to fix the garbage disposal. The young man was not a very happy person. When my wife called to complain she was told that the people at Home Choice advised that the problem was fixed. We paid the $100 and still have not received any help from the company. It has been about three weeks with nothing resolved. Very disappointing! Thank you, David and Kathy Z in Deland

1 year ago

Reply from American Home Shield

Hi Joan,
Thank you for your feedback!

May. 2nd, 2023

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Verified Customer

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JOHN Frisco, TX

Cody, the service technician, arrived as scheduled to perform the free American Home Shield Seasonal A/C tune-up for our three A/C units. Cody was friendly, knowledgeable and quickly analyzed the systems and performed maintenance. Cody informed me of his findings and provided his recommendations regarding potentially problematic issues. I appreciate the service received and Cody’s and recommendations.

1 year ago

Reply from American Home Shield

Hi John, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 27th, 2023

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Verified Customer

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JONATHAN Atlanta, GA

American Home Shield is the best. They cover all my home appliances and pool systems. Plus much much more. They have paid 100% of the time and have replaced not repaired my refrigerator and hot water heater. Repaired my AC Systems(2) Central Systems multiple times and always with professional, knowledgeable, highly reputable repair companies that you would be calling yourself if you didn't have AHS.

1 year ago

Reply from American Home Shield

Hi Jonathan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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SUSAN Cibolo, TX

The person that called to let us know that he could be at our house between certain hours on a given day. He came checked out the problem and told us the part needed to be ordered. When the part came in he called to set up another appointment. He arrived on the appointed time and fixed our ice maker. We are very happy for the person who serviced our ice maker.

1 year ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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Christian Porter Ashburn, VA

Other than already receiving this email and responding to it AND providing feedback on the contractor itself I would say the product is sound and fine however your email marketing needs improvement to prevent spamming those who have already taken the time to fulfill your request. A simple thank you would be appreciated over an email asking for something already provided. Please check your tech, you have bugs.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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Bobby Peterson GA

We’ve had this plan for several years, and many of those years we didn’t have to use the benefits at all, but these last two our appliances and HVAC have needed serious repairs or replacement and AHS has never balked at their portion of the contract and paid out promptly and with no haggling. It’s the best $70 bucks I spend a month without question.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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snb

I do like that an item has to be irreparable before it is approved to be replaced. Items should be evaluated and replaced based upon age not just because it can or cannot be fixed. My recent service to my garage door opener fixed the problem but because the opener is so old it will not link to my newer car which is an inconvenience. I can not even buy a remote to use because the available remotes are newer and do not link to my very old opener. In 2020 my furnace was replaced but only after the gas company red tagged it - that was a dangerous situation and I was without heat in the winter with no where to go. I had my furnace serviced several times prior to that and it should have been approved to be replaced just based upon its age. AHS really needs to revaluate this policy.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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ROBERT Spokane, WA

Very pleased as the several times I have had to use AHS, the contacts they have sent us for repairs have been awesome. They and repair people have wonderful customer service which is such a nice change. AHS keeps me on top of anything that is happening, when someone should call, and has the repair been finished to our satisfaction. Can't get any better.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Verified Customer

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Victoria Finlay

American Home Shield is great, knowing I just have to log an issue and they'll send someone out to look at it is such a relief when there's a million other things to juggle in life. My most recent experience has not been that great. Our oven has been giving us issues preheating so we requested service in February. The first guy to come out did the best he could by himself and said he'd have to come back with someone else to help him so we rescheduled. The day he was supposed to come back a different man showed up and he was all alone, so either the first guy didn't notate the account to say 2 guys were needed or someone didn't schedule the second guy appropriately. So he didn't do anything, just rescheduled. The next time 2 guys showed up and they were able to move the oven and look over everything. They're not sure if it's the wiring or the control panel so they had to order parts and come back. Parts were delivered to my house so now here comes the 4th visit and one guy (totally new) shows up BY HIMSELF again. He looks at the parts that came in and one is wrong, so he has to order another part AND reschedule me AGAIN because one part is missing and he needs a helper. They're scheduled to come out again on Monday. Let's see if the 5th time is the charm.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Larry Hollandsworth Cincinnati, OH

We had an issue with our refrigerator and it couldn't be repaired because the serial number had been wiped off. They jump right into action and within a week we had a brand new refrigerator in out kitchen, The process was so fast and they pretty much did everything for us. We received an email with another refrigerator that was comparable to the one we had, actually it was bigger and is an excellent addition to our kitchen. THANK YOU AMERICAN HOME SHIELD YOU DO WHAT YOU SAY! I will recommend you to anyone that will listen, no one is out of reach of my recommendation.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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Daniela James Virginia Beach, VA

I have had 2 claims in the past 3 years. Both times it was very easy to make a request for maintenance and scheduling a time for repairs fit into my schedule without a problem. The service companies were friendly and knowledgeable and very professional. Both times saved me from paying a large repair bill. AHS is the best choice I’ve made for my home and peace of mind.

1 year ago

Reply from American Home Shield

Hi Daniela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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Kristina Golden Destin, FL

We have a stand alone Refrigerator and Freezer that we bought when we built the house. The Refrigerator had to be replaced. In order to match the freezer we needed a certain brand of refrigerator. The AHS service rep Tiara answered our call and went to bat to get us the maximum allowed benefit for replacing our refrigerator!! Thank you Tiara for all your help!! You are amazing!!

1 year ago

Reply from American Home Shield

Hi Kristina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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Regina Neill Brownfield, TX

I’ve had very good experiences with the company. We’ve been working with the company for years. The online tool streamlines the process. I’ve been impressed by the speed of the response time from the vendor response. I’ve worked with other providers in the past that I found had substandard or slow response from vendors. While being with American homeshield I have not had those encounters

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Regina, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Bobby Reynolds Huntsville, AL

Prompt service, and techs were adept in capacity and did really good job!! 2 thumbs up! AHS has made significant improvements since my initial membership as customer service was lackluster and Reps couldn’t speak English, additionally wait times were upward of 50 minutes. Now those issues are solved and we are very happy with service . 2 Thumbs up!

1 year ago

Reply from American Home Shield

Hi Bobby, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Verified Customer

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Lee Painter Morton, IL

They have provided the exact coverage in the exact way that they said they would. I had the same problem a couple of times, the service was quick and effective each time but ultimately due to a manufacturer defect they replaced the appliance. The amount they provided was very fair towards a replacement. I’ll stick with them for a long time based off the service so far.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2023

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Verified Customer

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Maria Barbantini

I have to admit I was a little skeptical about the Home Warranty deal (paid for by the seller of the property I purchased), when I ended up experiencing a problem with an electrical switch, I called American Home Shield. To my surprise, the rep was courteous, and understanding. A work order was submitted and my problem was resolved and repaired in an expeditious manner. I was very pleased with the contractor used and how responsive everyone was.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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NEIL Lehighton, PA

The service personnel were polite and understood exactly what my issue was. The service gentleman was prompt and knowledgeable. He proceeded to complete the task promptly and efficiently. An added benefit is that he was neat and professional as well as cleaning up the area when the problems solution was finalized. Jason, the technician should be complemented.

1 year ago

Reply from American Home Shield

Hi Neil, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2023

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Verified Customer

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MARICELA Los Angeles, CA

Filed a claim online. Received a speedy response from the assigned company. The company scheduled me in right away and resolved the problem that same day. I think it made a big difference that the company was highly rated on yeelp. It was Smartchoice appliance. When they have good companies they work with, it makes it a much more satisfying process.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Verified Customer

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Zulema Fragoso

I liked the service, but the provider did take a long time to get back to me with service. We had to wait many days for someone to come to our home, as we live in a rural area. Once they did come, the service was excellent. When replacing the water heater, the provider did reach out and I was not able to return their call promptly and my water heater was cancelled. They did reorder and now I have a new one.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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VICKIE Warsaw, VA

We bought a home in May and my sister suggested getting American Home Shield for our home warranty provider. I was told some really bad things about another company who didn’t cover my daughter in law’s family a/c or dishwasher, so I was a little weary. We started having having trouble with our A/C in August, but American Home Shield covered it! Just recently, our refrigerator went out, not only did we have a tech out within a few days, but also got a replacement for our refrigerator within 2 weeks! I am so glad we decided to go with American Home Shield!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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Lois Jeffress Burleson, TX

Was have a hard time financially called to cancel The lady I talked to told me because I haven't had a claim they would not charge me until April and if I did I would not have to pay the service call. I had a water leak and called told them where it was leaking not in foundation. I was charged the $100.00 service fee. The plumber came said it wasn't covered because it wasn't in foundation gave me a $975. Estimate he couldn't fix call someone from his company turned into a $4,975.00 charge. My neighbor fixed it for $300. I was called by someone from AMS and ask about being told I would have no service charge was given $50.00 back and told the service guy had to be paid not sure about this company now. Your word is your word.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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Pam G. Howard Oakland, CA

The request for service is quick and easy. The reponse time was basically immediate, with the contracted service provider’s information. This incident happened to be a follow up from a recent request for service. I had the peace of mind that and had a stress free experience since the service provider responded immediately and was able to resolve the problem.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 21st, 2023

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Verified Customer

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Robert Daro San Jacinto, CA

LIKES there pretty quick to respond to your service ,DISLIKES my garage door opener went out I personally installed it over 10 years ago , the contractor came out quick he told me he could put in another garage door opener $198.00 but it was under power I told him I wanted to get a more better one about $500.00 side mounted opener and I could install it and Home Shield would give me a voucher for about $200.00 I said great ,Now Home shield did say they would give me the voucher but it had to be installed by a contractor,Im upset cause I can do it my self but they want me to spend more money on someone else and everyone want $500.00 to do 1 hour of work total Bull Crap I already paid Home shield $100.00 to to come tell me what I already knew plus monthly , they should give me the voucher and not warranty the garage door opener If I install it that simple , so if they don't fix this I will have them replace it with another Craftsman , Robert

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 21st, 2023

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Verified Customer

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Gregory Venus Austin, TX

For my home, this has been a great service. at 14 years, now is the time where the home amenities start to show some age and act up. We have had tremendous service and response for every occasion we've needed AHS. Just 3-4 service calls a year pay for the premiums, and the piece of mind in having same or next day service on any needed repair... worth it and more!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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LESLEY Bettendorf, IA

My husband and I have been with AHS for the past 16 years. The vendor they hire are good quality service providers who are polite and do a great job. The few non perfect ratings has to do with the annual price increases. For the most part the increases were low and below CPI. However this year was a 18% increase. I realize the inflation issue is high. But an 18% annual / monthly increase feels like gauging. Especially with a customer that maybe submits a claim a year and the claim is a low cost claim. The increase doens't look good and my husband and I are for the first time are looking to move. It makes me sad that this is the first negative review I have given.

1 year ago

Reply from American Home Shield

Hi Lesley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 14th, 2023

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CRISTIN Seymour, TN

AHS is well worth the monthly fee. We have been very pleased with the speed of service, and knowledge of the dispatched professionals addressing our needs. The claims process is easy to follow, and AHS is available to speak with by phone if we have any questions. We are patting ourselves on the back for thinking ahead and getting our policy a year ago. We highly recommend this investment in your home.

1 year ago

Reply from American Home Shield

Hi Cristin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 13th, 2023

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KELLY Tucson, AZ

I have used my AHS plan several times within the past 3.5 years and I have never been disappointed with the quality of their repair vendors. AHS makes it very easy to report a claim, they are super responsive and their communication is great because they provide you with updates, advise who will be contacting you and coming to your home to complete the repair. The plan is comprehensive and affordable!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Charlie Vo Missouri City, TX

I had been with AHS for 10+ yrs. Up and down, but AHS provided what I need to maintain my house from little things like checking refrigerator to replace AC consender, washer, dryer machines. Sometime, very seldom, they send out a rogue contractor who want more of my money to fix thing not needed and supposed to be covered by AHS! Let say 99% contractors are good, very good, honest, proffessional and fast! Thanks AHS! PS. : One time, we were traveled outside country for more than a year, my teenager daughter can take care any house issues by calling AHS.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Lyndsie Erickson Beaver Dam, WI

The ease of dealing with the claims process as well as the helpfulness of the customer rep I spoke with and even the gentleman who came to the house to work on the fridge was extremely nice. It's a nice peace of mind knowing that my most expensive items are covered and you won't be harassed when something actually is wrong and you have to file a complaint.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Cynthia Cater

I’ve put in 2 requests so far. I was contacted for the 1st on same day and someone was out to repair the problem the next day. Easy, peasy and the young man who came out was wonderful and very competent. The 2nd requests (for an unrelated problem) was on Sunday. I heard back from AHS the next morning and someone is scheduled to come out tomorrow. Easy process, quick reply and I’m loving it!!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 8th, 2023

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Farah Samir Temecula, CA

American Home Shield is one of the best. It would be too expensive without them. They always pay attention to whatever I call them to. I would recommend them because whenever I contact them, they choose a company to do the service. And that company calls back in an hour, I get a phone call and they tell me when they can get out, which is great. They tell me when and they always tell me, "We'll call you when we're on our way." All in all, the people who came out are very good at what they do.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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April Raeford, NC

They have great coverage. Our old company was irritating to work with. It was impossible getting anything replaced. We basically got gaslit about appliances being broken, etc. and calling them was a nightmare. AHS is a joy to work with. I can file claims online (though that could use some work). Customer service is always a pleasure to talk to. At least once I got the 'good' phone number from a repair person. The number on the website is problematic.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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GINGER Houston, TX

I'm very happy with American Home Shield based on my first claim, for repair of an issue with my air conditioner and thermostat. The service provider responded quickly and was professional, efficient and polite, and American Home Shield approved the repairs within just a couple of days. What could have been a stressful situation was not stressful at all. Much appreciated!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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ANNIE Mason, MI

The repair men were very friendlly and did their jobs very well. I only have one problem is that they were supposed to put a water turn off under commode in small bathroom downstairs. He stated they did but I can't find it. Also after the water turn off and the water turned back on the small commode will not flush properly. I would like someone call and make an appt. to repair that. Other than that they did a really nice job.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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Megan Aldridge Sanford, FL

1. This year we had an A/C repair request via AHS. The technician lied to say the problem was an Act of God, charged me $1255 and we later found out the motor installed didn't belong in that system. It was the wrong part and the work done was left unsafe. It got resolved, but my tenant had no AC for way too long and my property could have burnt down. 2. I recently used the video feature with customer service for my Washer. A baffle broke off -- pretty straightforward. Cust Service record a comprehensive video of the washer, the problem, the part, the model/serial numbers -- everything. These repair techs must get paid for a diagnosis call because the tech company (Colorado) insisted they needed to come out and look at it. They did. Then a week later another company came out and started all over again with a diagnosis. Still waiting for the repair....super inefficient...why have video pre-diagnosis when it doesn't save you a step at all -- waste of my time. 3. Generally, as customer of about 7 years with warranties on four of our properties, AC repairs take too long -- in Florida it's a big deal when the AC is out.

1 year ago

Reply from American Home Shield

Hi Megan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Helen Garcia ‘Aiea, HI

My experience today was not too satisfactory. He had to put me on hold three times because I don't think he understood what I was trying to tell him. When I spoke to someone a few days ago to cancel my service because I sold the property, she told me I was getting a refund. But when I checked my account today, dashboard showed I owed $12.05. I wanted to know why the dashboard shows I have a balance due when the agent told me that I'm getting a refund. I think the agents need more training. Also I really don't like all the chatter. Waste too much time. Just reinstate the issue just so I know that they understand why I'm requesting service. Short and sweet is better. Thank you. I have to give Mel a credit though for staying calm and professional even though I was getting irritated.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Helen, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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Johnny Naputi 'Ewa Beach, HI

We have paid into American Home Sheild on several our homes since 2000, in Las Vegas, NV and two different homes in Hawaii. We have used the services several times and each time, American Home Shield provided excellant prompt service. Through no fault of AHS, there was only one subcontracted company that was contracted out locally that we had issues with. But never had any issues with AHS. thank you

1 year ago

Reply from American Home Shield

Hi Johnny,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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THOMAS COCKLE McKinleyville, CA

When our furnace went out during a cold snap, I notified American Home Shield , who promptly set up a consultation with a repair contractor. After analysis revealed a failed gas valve and weak thermocouple, those needed parts were ordered and, in a few days, installed--and the furnace worked properly again. Very happy with America Home Shield Service here,

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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LIZABETH Mesa, AZ

We called about our washer and dryer. The repair man came out on time and said our wager needed to be replaced and our dryer vent needed to be cleaner. AHS sent us an email within two days and said we are replacing your washer! It was quick and easy. We could pick from many, many washers or receive a voucher for Lowell’s. We decided for the voucher and the whole process took 1 week. We are very impressed with AHS.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 27th, 2023

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DEBRA Jackson, TN

My central unit was repaired successfully at no expense to me except the initial $125 fee. The repairman Derek B was very kind and professional. I am a very pleased customer. I now have a claim in progress to replace my Advantium speedcook oven which stopped working. So far that process has been a good one. I was even allowed more coverage than at first offered because I could not locate a new one with the features like mine based on the original allowance. AHS has provided great service and coverage!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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Peter Okaru San Francisco, CA

America Home Shield has been a great service. When I first bought my home, there were very few issues in the course of a year and I I used to wonder if it was worth it. Over time, I've come to realize the peace of mind, knowing that if any issue arises the cost to me is minimal makes it totally worth subscribing... It's almost a no-brainer at this point. Housing issues that come up can add up and become costly. When issues do happen I can personally say that there isn't much hassle filing a claim with AHS. They're such a good service I can't endorse them enough.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Celeste Vahle Las Vegas, NV

Overall, they respond quickly to a work order. It was just a couple years back in August that we called for A/C repair and AHS didn’t have a company they were contracted with at that time! It wasn’t until mid September or so until out A/C was repaired. We live in the desert in Nevada, so you can imagine our despair. They told us they couldn’t find a company to repair our A/C but told us we could find one. That didn’t make much sense, but I did find one and then they wouldn’t authorize the company. They insisted the company had to call AHS and the company refused to do so. Needless to say it was quite a little nightmare.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 23rd, 2023

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LUCY Las Vegas, NV

Thank goodness that I finally signed up for my home shield. My refrigerator was throwing off the rest of the electricity. My technician came and within a few minutes, figured it was my ice maker that was giving me a run for my money. The whole thing was back to working order within a few days. The price was only what I paid for the service. One price , no gimmick.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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JENIFER Sacramento, CA

I was impressed with American home shield. They assigned an appliance repairman to look at my dishwasher within a day. I had my parts in two days and then twith American home shield. They assigned a appliance repairman to look at my dishwasher within a day. I had my parts in two days and then they declare that I need a new dishwasher in three days and then the new dishwasher was installed the next week. So happy with them.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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Brenda Stevenson Norfolk, VA

I've only used the service one time so far, but I'm very satisfied with the service I received through American Home Shield for my HVAC unit. I put in the request for a repair online, and got a timely response. The company assigned for my repair contacted me the same day, and made the appointment. They showed up on time, were very friendly and professional, and quickly and efficiently addressed the issue with my HVAC unit. Had me back up and running in no time at all!

1 year ago

Reply from American Home Shield

Hi Brenda,
We appreciate the kudos to AHS and hope you continue to enjoy the coverage we provide!

Feb. 20th, 2023

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Adam Ferrell Weston, WV

I like the peace of mind that I have coverage for high dollar items in my home. I’ve had three claims in two years, one of those was for my furnace this year and the customer service department found a technician that was here within 24 hours. They were fast and friendly to get us heat back in the house! I did not like that last April my dishwasher broke and the part I needed was on back order from GE. This is not the fault of AHS but I finally took the cash option for a new dishwasher and it was less than three hundred dollars. This amount did not come close to finding something comparable to what I had.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Judith Warren Lodi, CA

I have had AHS since 2007. Having this coverage makes life so much easier. It has more than paid for itself over the years. There is no hassle, just request service for your covered item and the applicable service company responds promptly. The service charge is worth the value. I had to have my heat and A/C system replaced and AHS saved me $$$$. Would not be without it.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 14th, 2023

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Mayakia Anderson Fayetteville, GA

We worked with American Home Shield when we had our home in California. We had our water heater leak all over the garage floor and American Home Shield had a someone come out the same day. The very next day our new water heater was arriving and with someone to put it in. That was hands down amazing service and turnaround time. When we located to Georgia there was no question about what company to choose when it came to our home warranty. One of the best decisions we ever made.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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JAMES TRIMBOLI Orlando, FL

I HAVE BEEN A LOYAL CUSTOMER FOR OVER 30 YEARS NOW, AMERICAN HOME SHIELD HAS ALWAYS DONE A GREAT JOB. AND THERE STAFF HAS ALWAYS DONE THERE VERY BEST TO TRY AND GET THINGS PERFORMED AS QUICKLY AS POSSIBLE. THE LAST TIME I NEEDED AMERICAN HOME SHIELD IT WAS ABOUT BEGINNING OF FEBRUARY OF 2023, AND I SPOKE TO JESSICA, ABOUT MY AIR CONDITIONER, THAT WAS NOT COOLING. SHE SET UP MY APPOINTMENT WITH UNITED AIR & TEMP SERVICE, THEY SHOWED UP THE NEXT MORNING AT 9:00AM AND HAD ME UP AND RUNNING AT 10:00 AM. GREAT JOB BY EVERYONE.

1 year ago Edited February 22, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

American Home Shield Reviews