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American Express (Amex)

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7.5

Overall Score

LAST UPDATED: June 2nd, 2023

As one of the most well-known credit issuers, American Express offers personal, business, and corporate credit cards to consumers with an array of rewards for a variety of uses.

As a more prestigious credit card issuer, American Express generally requires a good, if not excellent, credit score for approval on many of its cards. For such creditworthy consumers, American Express credit cards are a great option, providing generous rewards options, which may also require much higher fees than you would see with other credit card issuers. 

If you have poor to fair credit, American Express may have some card options available for you, but you will be limited in rewards and perks.

Continue reading for pros and cons, and American Express reviews from real customers.

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The Good

  • Variety of Cards
  • Rewards Options
  • Free Credit Score Monitoring
  • Amex Offers and Benefits
  • Cobrand Partnerships
  • Premium Car Rental Protection
  • Fraud Safeguards
  • Customer Reviews

Variety of Cards

American Express offers a variety of credit cards with various rewards, perks, and benefits. Types of cards include:

  • Cash Back
  • Rewards Points*
  • No Annual Fee
  • 0% Intro APR
  • Low Interest
  • Travel
  • Airline
  • Hotel

*Many of the rewards cards have high annual fees to consider.

An array of options allows consumers to compare cards and ultimately choose the best card for their needs. It is important to note that American Express also has business credit card and corporate credit card options.

Rewards Options

American Express offers several rewards programs, cash back rewards, travel rewards, and business rewards, allowing consumers to either earn cash back, points, miles, and/or other benefits.

Offering generous rewards on a variety of cards, American Express can be a good option for creditworthy consumers who will be most able to maximize on rewards through their spending and use of the card.

Keep in mind that cards offering exclusive rewards have a much higher annual fee than you might see with other American Express credit cards, or rewards cards from other lenders. It is important to ensure that your use of the card will be worth the money spent on a card's annual fee.

Free Credit Score Monitoring   

To manage and understand your credit score better, American Express offers the MyCredit Guide service.

You don't need to be an American Express cardholder to use MyCredit Guide, but you must make a MyCredit Guide account to access its services.

MyCredit Guide services include the following:

  • Free credit reports
  • Credit change alerts
  • Personalized recommendations for improving your credit score
  • Credit score simulator

MyCredit Guide is free to use and will not hurt your credit score. It is important to note that this service provides you with your VantageScore by TransUnion.

Amex Offers and Benefits

All American Express credit cards come with access to Amex offers and benefits which can save you money. These offers and benefits are provided by a variety of merchants and are generally point or cash back offers when you spend a certain amount of money.

Some offers have an enrollment quota, limiting the number of cardholders who can register for that specific offer. An offer may still appear on your account even if enrollment has been filled, but you won't be able to register.

Be mindful that some offers are card-specific. If you have multiple American Express cards, make sure you keep track of which offers you've unlocked and on which card.

Cobrand Partnerships

American Express has some cobrand partnerships that are exclusive to the company, such as Delta and Hilton. These partnerships provide cardholders with access to additional benefits and perks when they use their card on expenses specific to the cobranded company.

Premium Car Rental Protection

American Express Premium Car Rental Protection is an additional insurance product offered by the company.

This program helps you save more on car rental coverage and offers the following features and coverage:

  • Flat rate of $19.95/$24.95 per rental period, not per day
  • Pay only when you rent
  • Provided coverage is not subject to a policy deductible
  • Worldwide coverage
  • Up to 42 consecutive days of coverage
  • Coverage ranges from $5,000–$100,000

Liability coverage is not included.

Fraud Safeguards 

American Express offers solutions to prevent fraud, including card identification verification, counterfeit detection, electronic verification, and charge authorization. Through the American Express online Security Center, you can report cases of credit card fraud, report a lost or stolen card, and learn more about how American Express protects your information and credit cards.

American Express takes your security seriously and also provides mobile wallet security and SafeKey services to protect you while shopping online.

Customer Reviews

The majority of American Express reviews on BestCompany.com are four or five stars. Customers most often highlight excellent customer service and great rewards, particularly for travel.

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The Bad

  • Credit Score Requirements
  • Charge Cards
  • Fees

Credit Score Requirements

Many American Express credit cards require a good to excellent credit score to qualify. This may not be attainable for all borrowers, and we would recommend that low credit borrowers look elsewhere for a credit card, at least to compare offerings with American Express.

American Express' high credit requirement is due to the exclusive rewards offered with some of its cards, which is also an indication of higher annual fees.

Charge Cards

Some cards offered by American Express are charge cards not credit cards.

Charge cards and credit cards are similar in use, but a charge card has no spending limit and cardholders are generally expected to pay their bill in full each month, whereas a credit card cardholder can just pay the minimum balance. Although charge cards don't have a set credit limit, that does not mean that they offer unlimited spending.

The following American Express cards are considered to be charge cards:

  • Platinum card
  • Gold card
  • Green card

Make sure that you know the rates and terms of the card you are applying for, as you wouldn't want to end up with a charge card when you actually want a credit card.

Fees

Depending on the card, American Express can charge some of the most expensive annual fees in the industry. However, as with many credit card companies, the first year might have no annual fee.

American Express charges a late payment fee of $38 on any unpaid amount. A late payment may also result in a penalty APR.

While some companies in the industry do not charge a foreign transaction fee, American Express charges one, which can be inconvenient for frequent travelers.

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The Bottom Line

American Express credit cards are a great option for consumers with an established credit history, generally maintaining excellent credit. Offering various travel rewards cards, American Express may also be one of the best options for frequent travelers. However, American Express does offer a variety of cards meant for everyday purchases that may be a better option for some consumers.

American Express offers cash back, points, and miles rewards, in addition to membership rewards points, but some of the rewards cards have very high annual fees.

Based on customer reviews, we would recommend looking into American Express for your credit card needs, especially if you are looking for generous and exclusive rewards options.

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Star Rating

4.4

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740 Reviews

Review Breakdown

5 grade

63%

4 grade

22%

3 grade

8%

2 grade

3%

1 grade

4%

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Kevin Ortiz

This card is an a league of its own. Traveling worldwide, this card is able to bring me peace of mind wherever I am travel to. I know that wherever I go, it will be excepted and that my travel would be secured. The only issue I find is that the annual membership is very expensive. Some of these cards have an annual fee of up to $600. I’ve been able to take it vantage of the perks and benefits, that American Express cards provide. However, I believe that other cards are able to bring better value including a much lower annual fee.

4 days ago

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Yesmin Wilson Warner Robins, GA

You get what you pay for! American Express has the best customer service representatives always willing to explain the details of my credit card use. I've never had any problems using this card.

2 days ago

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Myron Miramar Beach, FL

I have been with American Express for over 40 years. It has become one of my necessities in transaction of all sorts. Thank you American Express for being there, specially, in hard times when I really needed you, you come through . thank you for covering my back. I love you. Myron Ace

1 week ago

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Tina Gardnerville, NV

I've had several credit cards and this is the BEST...customer service is outstanding, phone help is available 24/7 and associates always go out of their way to be helpful (I'm profoundly hard of hearing, and need extra help in every transaction, but they are never short-tempered when I have to ask for them to repeat themselves). If I had to limit myself to just one credit card, this would be the one!

2 weeks ago

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Shannon Thompson Fairfax, IA

American Express offers the best lineup of credit cards in the market. It is responsive to customer concerns (for instance, it has taken measures to address overcrowding in Centurion Lounges). The company even offers Walmart Plus for Platinum cardholders in response to complaints that the card's credits are an undesirable "coupon book". This tells me that the company is trying to offer benefits to all of its cardholders, not just the ones who live in large cities. Amex has the best customer service in the business. Most of the time my calls are answered immediately whereas with other issuers, I am often on hold for up to an hour. Once you have one credit card with Amex and apply for another, Amex typically doesn't make a hard pull on your credit report. It relies on internal data. I really appreciate this. Amex values relationships with its customers.

1 month ago

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Frankie Oxendine Fayetteville, NC

My AMEX card has given me access to exclusive membership benefits not available with other comprisable cards. The AMEX customer service is always professional and willing to go the extra mile to ensure my needs are met.

1 week ago Edited May 26, 2023

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cindy g Victorville, CA

I’ve been an American Express customer for a few years and all the business that I’ve had with them. I’ve never had any problems with my bills or credit cards there on top of the game.

1 week ago Edited May 24, 2023

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Jeremy Summa Inverness, FL

I just became a Amex user but so far it’s the easiest website to navigate that I have seen with credit cards. When I applied and got approved it was sent very quickly. I can’t think of one complaint I have.

1 week ago

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Kalen McDonough, GA

I love working AMEX. Their customer service options are great and very flexible. You can chat with a representative in the app once signed in or call and speak with some directly. The wait time is never very long. Representatives are very knowledgeable and professional. And I love that they offer travel rewards!

3 weeks ago

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Dr. Ken King Chester, VA

OMG, the most solid and respected card in the world. Would Never leave home without it. In fact, I usually leave home with three Amex cards.

5 days ago

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Cristina Cho Laguna Niguel, CA

Although I dislike the annual fee I appreciate the customer service and ease of use for the website. I have had this card for years and have had zero issues that were not resolved and even a late fee waived when my wife gave birth and I forgot to schedule a payment.

1 month ago

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Shirley Simolari

I've never been disappointed with a call to American Express! I've called while traveling with a family member in an extreme emergency, had to increase my credit line for a private jet in case my travel insurance didn't cover it! My line was increased in less than 5 minutes. My credit card was compromised a few times at no fault of mine and they handled everything to a T. I've called many times with questions the attendants on the phone are quick to answer, never a long wait, knowledgeable, they don't try to sell me anything and they make sure my questions are resolved. What more can you ask for?

2 years ago

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Joseph Los Angeles, CA

have had AMEX for a long time, they have an incredible rewards program on the Gold card and the customer care is second to none

1 week ago

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Beth Perkins Great Falls, MT

Customer Service is excellent. I do however have a problem with it not being accepted in all the same places as visa or mastercard. I've been told its due to fees. Maybe I received incorrect or bad info. Can;t tell you how many times I've gone to purchase something and was told - we don't accept American Express here.

2 weeks ago

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Ricardo Ortiz Fredericksburg, VA

American Express has been my savory. With out it I would be doomed , they have the best customer service always helpful and kind spoken. Highly recommended for anyone looking to get a credit card. An A+++++++++++

2 months ago

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Kelly Branch Bryan, TX

I have the credit one credit card with Amex, I like it because I can pay a few extra bucks to get the payment made faster. After paying it credits to available balance very quickly.

1 month ago

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Tammy Trudelle Keller, TX

Excellent card. I orignally got it with a Costco membership. I eventually dropped Costco but kept AMEX! I love the pre-sale benefits for concerts and shows plus the no-fee option is great.

1 month ago

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MHC Detroit, MI

I have a credit card with an annual $250.00 fee. Within two trips Ive already benefited and saved more than that from free baggage, coverage on rental cars, etc. Easy to use and accepted everywhere ive wanted to use my card. My current favorite credit card!

2 months ago

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Stanley Barnwell West Linn, OR

I have used the American Express platinum card for years now and always. Satisfied. Travel concierge service I don't use frequently but when I have used it it was excellent. I had to use it this year on degrees. Always resolve problems quickly and to notify me for fraudulent activity if suspected.

2 months ago

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Rafael Matthew Jamaica Plain, MA

I have been an American Express customer for many years and I cannot recommend them enough. Their customer service is always top-notch - they are quick to respond to inquiries and always willing to help. Additionally, the rewards and benefits that come with Amex cards are unbeatable! They have a wide array of options for every budget, so you can find the perfect card for your needs. Amex is simply the best!

2 months ago

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mm Vela

Convenient and the best part it allows my to budget and be consistent and conservative with my usage

1 week ago

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Jeff Gerbino Spring Hill, FL

Typical credit card company with high interest rates if not paid in 30 days. But gave me a large credit line without my asking.

1 week ago

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Jessica Romero Port Jefferson, NY

Love Amex! It’s been almost 2 years with them and love their service. Great rewards! Always offer incentives. Great overall!

2 weeks ago

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Ingaborg Howard MO

I have been with Amex for a lot of years. They have always had my best interest when I have spoken with them through out the years. Thank you American Express.

1 month ago

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Crystal Batavia, IL

I used my Amex card to build my credit score! It's a great tool as long as you are responsible with money and only charge what you can afford to pay off each month! The only downside is the fee!

2 months ago

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Lenora Shuman Orlando, FL

I can say how much I LOVE the customer service at American Express. If I ever have an issue with either of my cards customer service is always eager to help. I’ve never had any issue that hasn’t been resolved.

2 months ago

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Adam Taylor

I like the AMEX card I have and use it regularly. The only real downside is the excessive yearly fee although that is ameliorated by the various offers (like TSA Pre, Global Entry, Marriott rewards, ...). Customer support is great and polite. A good card to have in your wallet.

2 months ago

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julie roberts

Amex was my first and only credit card for years. The rewards points that you can use toward your balance are generous and the app is very intuitive to find what you need. Be careful of annual fees that apply to some cards and that the balance should be paid in full every month otherwise the interest rate is very high.

2 months ago

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Ken Chambers Mays Landing, NJ

AmEx was the first card I every got and have been with them for almost 30 years. I have never been disappointed with their customer service or resolving any charge issues or billing questions. They are the best example of what a "world class" corporation is to it's customers.

3 months ago

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Alexandra Amaro CA

ALthough it is not accepted everywhere, the customer service is the best

4 days ago

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G.J. Boise, ID

American Express is one of the first major credit card companies I got. I made a big mistake one time I paid a bill and I put the wrong amount when I was paying online. I paid $1000.00 instead of $100.00. When I contacted their customer service they were very helpful and fixed my mistake. I might have given them a little laugh because I’m such a airhead.

4 months ago

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Heather H Sanford, FL

American Express makes it easy to do business and shopping. They're transparent and provide transactional information accurately.

1 month ago

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Sandra Phoenix, AZ

American Express has by far the best customer service of any company I deal with. I have had an AMEX card for over 40 years. They never disappoint.

1 month ago

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andrea stevens LA

The fact that you are restricted to what places accept this cards is a down fall. But I know the higher level cards have great offers which is why people stay with Amex. Just not for people with little to no credit

2 months ago

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Judy Greene Pahrump, NV

I really like my AMEX card I had several other credit cards but none would give me the credit line I wanted; American Express gave me more. They have percentage back on purchases as the other cards do but then they provide special offers like 25 cents per gallon off gasoline as certain stations, Dunkin and Coffee place gift cards, and other things each week. They give discounts on entertainment venues, travel, and games one can play for prizes. Their billing is accurate and easy to read. I like the ability I have to manage my account so that I get notifications on purchases and when my card is being used on the internet.

10 months ago

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J G Phoenix, AZ

The rewards and perks I get with my American Express card, is better than any other credit card I have.

1 month ago

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Joe White Dallas, TX

I appreciate using the my Amex card and earning points, that I can turn into getting a flight with Delta!

1 month ago

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Phyllis Kent Glendale, AZ

I love my American Express card. I can pay my utilities and groceries and get miles for Delta Airlines. Thank you American Express!!

3 months ago

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Al Emm Eugene, OR

I've been an AmEx user for about 25 years. It's a great way to buy something, here or in the British Isles. Only once did the company forget to subtract an automatic payment.

4 months ago

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Tech Hub Charlotte, NC

The standard by which all others must be measured. Superior customer service. A very customer centric company. I've always enjoyed doing business with AMEX and will continue to do so for the forseeable (and unforseeable) future.

5 months ago

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Gumby Rowland Heights, CA

I have been very happy with my Amex cards. They are accepted just about anywhere now and they have very good customer service. Interest rates are very high compared to the past so don't use it unless you can pay it off each month.

6 months ago

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Fierson Divine Ocala, FL

I love the service for Amex, very professional and excellent service. (The serve) American Express card customer service needs a'lot of improvement, not sure if there the same as Amex, but they sure could learn something from them, thank you!

7 months ago

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mary susan watkins Spring, TX

i have 2 amex cards for personal use and i have had great experiences with the company and the use of their cards..they are accepted almost everywhere and they now have a "pay on time" for expensive purchases, which at one time they did not have..i try not to us that however, and pay as i get the bill..i recommend amex cards,even though there is a yearly fee for the gold and platinum ones..their customer service is great and you get a REAL PERSON on the phone..thanks

1 year ago

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Devon Neil

Roadside assistance is included at no extra cost. It has many other perks and it truly makes it a piece of mind instead of it just being a ordinary, everyday credit card. Customer service is always polite, ensure the security of my card stay up to date, solve any issues I may have and ensure that I have a competitive interest rate. I have to admit that I was a skeptical customer at first but I'm a very proud user of my AMEX card and I highly recommend that everyone give them a try.

3 years ago

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Gioacco

I called to tell them about an upcoming large expense. It was a terrible expense, as my mom passed on and I had an unexpected funeral expense. The customer service rep. let me have a lower rate of 1.9% for all expenses on my AMEX card for the next 9 months to help me make ends meet in my budget. I am very thankful for the kindness and compassion of the people at AMEX.

3 years ago

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Jen Paxman Lehi, UT

I am fairly new to American Express. I have one of the Delta cards and I absolutely love it. The airline benefits are amazing, and have made it so we can take our family of 5 to Hawaii and not have to pay for a single ticket!!! Their customer service is so amazing to work with and are always kind and helpful. It is very easy to pay my bill online as well. I would, and do, recommend this card to anyone looking for a great airline card.

4 years ago

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Laura Howard Brooklyn, NY

My first AMEX card was in 1994, then I got the Delta Skymiles AMEX card just over a year ago. I have so many positive experiences it would be impossible to list all here, but in summary, AMEX have ALWAYS been there for me when I have had issues with vendors. The app is easy to use, the website is easy to use and customer service is absolutely wonderful.

4 years ago

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ps2os2 Chicago, IL

When it is needed to call the AMEX people you are treated nicely and when they answer the phone you do not have to repeat your card number as they have a system that identifies you as a legit caller and the people you talk too are reasonable . There was a time when AAA double charged me for a battery replacement and they saw it immediately and reversed the charge. Sadly AAA dropped AMEX soon after that.

5 years ago

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Adam Floyd Morrison, CO

I have the AMEX platinum card which is great for business and personal travel. While pricey, I always feel that I come out ahead. They reimburse travel expenses related to baggage, Uber, global entry, and others. In addition, I automatically get status at hotels, car rentals, etc. While I earn status on many of these already, some of them I only use on as needed basis. Their concierge service is wonderful. I have used them to obtain tickets and restaurant reservations in various cities and well as provide recommendations.

5 years ago

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Dale Ash Sandy, UT

This is a great company. They offered an American Express card as soon as I had my first job. I've been with them ever since. I did switch to a Delta American Express card. I like the mileage rewards. I also get a free companion ticket voucher every year. They are very responsive when you call. I appreciate the ability to categorize and evaluate your expenditures by purchase area. Their service professionals are always very friendly and helpful.

5 years ago