American Express (Amex)

American Express (Amex)

Founded in 1850 and headquartered in New York, American Express offers financial services such as credit cards and insurance.

The Good

  • Competitive APRs 
  • Rewards program
  • Fraud safeguards

Competitive APRs

American Express offers credit cards with introductory rates of 0 percent for the first six to twelve months. After that, rates range from 13.24 to 25.24 percent*, which is competitive within the industry.

Rewards Program

American Express offers several rewards programs, cash back rewards, travel rewards, and business rewards.

Fraud Safeguards

American Express offers solutions to prevent fraud, including card identification verification, counterfeit detection, electronic verification, and charge authorization. Visit Site

The Bad

  • Annual Fees
  • Late Payment Penalty
  • Foreign Transaction Fee
  • No Free Credit Score

Annual Fees

Depending on the card, American Express charges annual fees up to $450, which is one of the steepest fees in the industry.

Late Payment Penalty

American Express cardholders who make a payment late will be charge a fee of up to $38.

Foreign Transaction Fee

While some companies in the industry do not charge a foreign transaction fee, American Express charges a fee of 2.70 percent for foreign transactions, which can be inconvenient for frequent travelers.

No Free Credit Score

Unfortunately, American Express does not provide its customers with free credit score tracking.

The Bottom Line

American Express offers competitive APRs, several rewards programs, and a number of fraud safeguards. However, the company charges annual fees, late payment fees, and foreign transaction fees. Additionally, American Express does not provide free credit score monitoring.

26 American Express (Amex) Reviews

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  • User Score

    1

    August 14th, 2017 Saint Charles, MO

    Interest rate to high. Credit card rules to complicated

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  • User Score

    9

    August 14th, 2017 Los Angeles, CA

    I've have the card for over 35 years, they always given me great service and let me know when someone tried to scam my account.

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  • User Score

    10

    August 14th, 2017 Long Beach, CA

    American Express goes above and beyond for their customers and are, in my opinion, the standard by which all credit card companies should be judged.

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  • User Score

    5

    August 14th, 2017

    This credit card is not accepted at as many vendors as competitive credit cards.

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  • User Score

    10

    August 14th, 2017 Dallas, TX

    Great customer service and fast response time. Higher credit limit and ability to go over if needed without penalty

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  • User Score

    10

    August 14th, 2017 Conway, AR

    Always there when you need them. Flexible, reliable, and providing the service you expect. Great folks to work with.

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  • User Score

    10

    August 14th, 2017 Los Angeles, CA

    They alert me when any irregular/suspicious utilization occurs and covers any losses...

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  • User Score

    5

    August 14th, 2017

    Some stores and restaurants in my area do not accept American Expresss

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  • User Score

    10

    August 14th, 2017 Rockville Centre, NY

    Uncomplicated & headache free transactions

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  • User Score

    10

    August 14th, 2017 Carlsbad, CA

    They have her best customer service of any bank I have dealt with

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  • User Score

    10

    August 8th, 2017 Irving, TX

    Good interest rate, great customer service.

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  • User Score

    9

    August 8th, 2017

    great card company...easy to use and they really care about you!!

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  • User Score

    10

    August 8th, 2017

    They help rebuild credit, customer service reps are amazing, and APR is not bad

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  • User Score

    10

    August 8th, 2017 Salem, OR

    Their benefits are better than the benefits offered by Visa and MasterCard.

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  • User Score

    0

    August 8th, 2017

    They are a horrible company. Unwilling to fix mistakes made. Customer service sucks. Can't even understand what they are saying when they talk. Just an overall crappy company with a brand name.

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  • User Score

    10

    August 2nd, 2017 Detroit, MI

    Great customer service experience. They tried to solve the issue quickly without wait time for a chat with a representative.

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  • User Score

    0

    August 1st, 2017

    Representative gave incomplete information about cards and its benifits. Feeling like he fooled me. Offers on many other cards are much better than AMEX. Will never recommend this card to anyone in India.

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  • User Score

    3

    July 31st, 2017 Lawrenceville, GA

    I have had this card since 2014 it was an amazing card ! Well just recently i had money for concert tickets coming back to my account. The amount was deposited into my account 2 days later they withdrew the money to hold it. To verify that it was a real. Even with proof from ticketmaster. Now this wouldnt be a big deal if they didn't keep lying to me about it or i guess not telling me 100% of the truth. Some people are saying we haven't gotten the money from them but the "managers" have said that they had. No one apparently can tell me what's going on other than i have to wait 7 days from the 27th even though it was deposited on the 25th. They state its in the terms and conditions but never in there does it state they have the right to remove the fund from the account to hold it 2 days after the fact. Beyond irritated and after I return home i will be probably closing my account with them based off of horrible customer service which okay with yelling at you and hanging up on you. Even if you swear at them and try to politely handle this!!! Beyond horrible!!!!

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  • User Score

    1

    July 27th, 2017

    The inability to deliver a simple card is unbelievable (Amex MEX).

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  • User Score

    8

    June 12th, 2017

    We used American Express for several years while they were affiliated with Costco. The annual rebate was reliable, and their website was easy to use. While we no longer use their services due to Costco's change to Citi, we would have no problem using their services in the future.

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