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American Express (Amex)

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5.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 29th, 2024

As one of the most well-known credit issuers, American Express offers personal, business, and corporate credit cards to consumers with an array of rewards for a variety of uses.

As a more prestigious credit card issuer, American Express generally requires a good, if not excellent, credit score for approval on many of its cards. For such creditworthy consumers, American Express credit cards are a great option, providing generous rewards options, which may also require much higher fees than you would see with other credit card issuers. 

If you have poor to fair credit, American Express may have some card options available for you, but you will be limited in rewards and perks.

Continue reading for pros and cons, and American Express reviews from real customers.

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The Good

  • Variety of Cards
  • Rewards Options
  • Free Credit Score Monitoring
  • Amex Offers and Benefits
  • Cobrand Partnerships
  • Premium Car Rental Protection
  • Fraud Safeguards
  • Customer Reviews

Variety of Cards

American Express offers a variety of credit cards with various rewards, perks, and benefits. Types of cards include:

  • Cash Back
  • Rewards Points*
  • No Annual Fee
  • 0% Intro APR
  • Low Interest
  • Travel
  • Airline
  • Hotel

*Many of the rewards cards have high annual fees to consider.

An array of options allows consumers to compare cards and ultimately choose the best card for their needs. It is important to note that American Express also has business credit card and corporate credit card options.

Rewards Options

American Express offers several rewards programs, cash back rewards, travel rewards, and business rewards, allowing consumers to either earn cash back, points, miles, and/or other benefits.

Offering generous rewards on a variety of cards, American Express can be a good option for creditworthy consumers who will be most able to maximize on rewards through their spending and use of the card.

Keep in mind that cards offering exclusive rewards have a much higher annual fee than you might see with other American Express credit cards, or rewards cards from other lenders. It is important to ensure that your use of the card will be worth the money spent on a card's annual fee.

Free Credit Score Monitoring   

To manage and understand your credit score better, American Express offers the MyCredit Guide service.

You don't need to be an American Express cardholder to use MyCredit Guide, but you must make a MyCredit Guide account to access its services.

MyCredit Guide services include the following:

  • Free credit reports
  • Credit change alerts
  • Personalized recommendations for improving your credit score
  • Credit score simulator

MyCredit Guide is free to use and will not hurt your credit score. It is important to note that this service provides you with your VantageScore by TransUnion.

Amex Offers and Benefits

All American Express credit cards come with access to Amex offers and benefits which can save you money. These offers and benefits are provided by a variety of merchants and are generally point or cash back offers when you spend a certain amount of money.

Some offers have an enrollment quota, limiting the number of cardholders who can register for that specific offer. An offer may still appear on your account even if enrollment has been filled, but you won't be able to register.

Be mindful that some offers are card-specific. If you have multiple American Express cards, make sure you keep track of which offers you've unlocked and on which card.

Cobrand Partnerships

American Express has some cobrand partnerships that are exclusive to the company, such as Delta and Hilton. These partnerships provide cardholders with access to additional benefits and perks when they use their card on expenses specific to the cobranded company.

Premium Car Rental Protection

American Express Premium Car Rental Protection is an additional insurance product offered by the company.

This program helps you save more on car rental coverage and offers the following features and coverage:

  • Flat rate of $19.95/$24.95 per rental period, not per day
  • Pay only when you rent
  • Provided coverage is not subject to a policy deductible
  • Worldwide coverage
  • Up to 42 consecutive days of coverage
  • Coverage ranges from $5,000–$100,000

Liability coverage is not included.

Fraud Safeguards 

American Express offers solutions to prevent fraud, including card identification verification, counterfeit detection, electronic verification, and charge authorization. Through the American Express online Security Center, you can report cases of credit card fraud, report a lost or stolen card, and learn more about how American Express protects your information and credit cards.

American Express takes your security seriously and also provides mobile wallet security and SafeKey services to protect you while shopping online.

Customer Reviews

The majority of American Express reviews on BestCompany.com are four or five stars. Customers most often highlight excellent customer service and great rewards, particularly for travel.

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The Bad

  • Credit Score Requirements
  • Charge Cards
  • Fees

Credit Score Requirements

Many American Express credit cards require a good to excellent credit score to qualify. This may not be attainable for all borrowers, and we would recommend that low credit borrowers look elsewhere for a credit card, at least to compare offerings with American Express.

American Express' high credit requirement is due to the exclusive rewards offered with some of its cards, which is also an indication of higher annual fees.

Charge Cards

Some cards offered by American Express are charge cards not credit cards.

Charge cards and credit cards are similar in use, but a charge card has no spending limit and cardholders are generally expected to pay their bill in full each month, whereas a credit card cardholder can just pay the minimum balance. Although charge cards don't have a set credit limit, that does not mean that they offer unlimited spending.

The following American Express cards are considered to be charge cards:

  • Platinum card
  • Gold card
  • Green card

Make sure that you know the rates and terms of the card you are applying for, as you wouldn't want to end up with a charge card when you actually want a credit card.

Fees

Depending on the card, American Express can charge some of the most expensive annual fees in the industry. However, as with many credit card companies, the first year might have no annual fee.

American Express charges a late payment fee of $38 on any unpaid amount. A late payment may also result in a penalty APR.

While some companies in the industry do not charge a foreign transaction fee, American Express charges one, which can be inconvenient for frequent travelers.

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The Bottom Line

American Express credit cards are a great option for consumers with an established credit history, generally maintaining excellent credit. Offering various travel rewards cards, American Express may also be one of the best options for frequent travelers. However, American Express does offer a variety of cards meant for everyday purchases that may be a better option for some consumers.

American Express offers cash back, points, and miles rewards, in addition to membership rewards points, but some of the rewards cards have very high annual fees.

Based on customer reviews, we would recommend looking into American Express for your credit card needs, especially if you are looking for generous and exclusive rewards options.

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Star Rating

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3.3

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883 Reviews

Review Breakdown

5 grade

65%

4 grade

20%

3 grade

8%

2 grade

3%

1 grade

5%

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Kevin Ortiz

This card is an a league of its own. Traveling worldwide, this card is able to bring me peace of mind wherever I am travel to. I know that wherever I go, it will be excepted and that my travel would be secured. The only issue I find is that the annual membership is very expensive. Some of these cards have an annual fee of up to $600. I’ve been able to take it vantage of the perks and benefits, that American Express cards provide. However, I believe that other cards are able to bring better value including a much lower annual fee.

1 year ago

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James Conder Eagle Mountain, UT

I currently have an American Express Credit Card that I've had for a few years. Unfortunately for me I had some emergency things hit me all at once and caused my balance to jump higher than I would have ever liked. I'm always on time with my payments and just would wish that a valued customer as myself for the past few years would be eligible for a interest rate decrease since I'm never late on my payments

5 years ago

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Anne Kimball Salt Lake City, UT

When I had an American Express card they always had good deals with other companies. I one time got $10 off of a Forever 21 purchase just because I had an American Express card! I loved those perks. It is a little annoying though that not all places took Amex. I know more and more places are taking them, but I always had to have another card on me just in case, which is something I've never had to be worried about with my Visa.

6 years ago

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Jonny Hancock Draper, UT

I recently canceled my credit card with American Express because I simply wasn't using it. When I called in to cancel my card I expected a long explanation on why I shouldn't cancel my credit card instead I was greeted with the customer representative saying, " we are sorry to see you leave our credit card family, and would love to work with you in the future." Because of this simple response I will most likely use American Express again in the near future.

7 years ago

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Kelsey T.L. Lansing, MI

American Express (Amex) offers some fantastic perks and rewards through their cards, making them a top choice for many. The offers and benefits are top-notch. This is what sold me on the card initially. Their mobile app also makes banking very simple, and it's one of few companies I haven't had to reach out to customer service with regarding my confusion over the functionality. It really is simple. In my experience, the only downside is that their interest rates can be on the higher side. If you're diligent about paying your balance in full each month, the rewards more than make up for it. Just be sure to keep an eye on those rates if you tend to carry a balance. Overall, a solid choice with great offers. I've recommended it to all of my [responsible] friends who are frequent travelers and spenders.

1 year ago Edited November 1, 2023

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Annie Naperville, IL

Pros: The customer account website is designed well and easy to navigate. They address concerns very promptly. It was SO easy to get my money back on my card when Swoop airlines canceled my flight without refunding me right away (like other airlines will do). A lot of people are having issues with that airline. Points for purchases are pretty good - although CON: I hear that companies do not like when you use AMEX because they charge the business more than other cards. Some companies do not take the card at all - and definitely not overseas (learned that the hard way years ago when I went to Ireland).

2 years ago

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Devin Cutter Long Beach, CA

I am a new customer to American Express, but so far am very happy with the product and rewards that I receive from the card. I currently have Delta Platinum SkyMiles card with Amex, which is a great compliment to the Delta SkyMiles I earn while traveling. Although this year I have not traveled as much as I have in previous years due to the global pandemic, this has not stopped me from earning miles on expenses that I will be able to bank for later. For me, the perks offered through the card are more than worth the annual membership fee. The website and apps or very easy to use and understand. It's easy to pay my bill, track my rewards, and see all the additional services and discounts I'm eligible for all within the app. For anyone that travels frequently, I would highly recommend becoming an Amex member.

4 years ago

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Larson Riverton, UT

This is been a great card to have times of emergencies. When I got this card the people who helped me were so nice. The company and its services are so great. I’ve had good experience using this card and would recommend it to others.

5 years ago

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Jeremy Balls Kaysville, UT

I have several AMEX credit cards. Cards are usually accepted in most places. Benefits from most cards make it worth to have. and rewards are easy to redeem. I had my credit card information stolen once and AMEX was great to work with.

5 years ago

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Mark

We used American Express for several years while they were affiliated with Costco. The annual rebate was reliable, and their website was easy to use. While we no longer use their services due to Costco's change to Citi, we would have no problem using their services in the future.

7 years ago

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Kari Staheli

I got my american express card so I can get the 40,000 travel points that was advertised with it. I spent $1000 in the first 3 months. After I spent my money they quickly credited my account with my travel points. Yeah!! I like the online payment option.

7 years ago

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Andrea Luke (Andrea L) Montreal, QC

I like that American Express seems to be secured and reputable company. I have been a member for years. They have great customer service and the quality have not gone down through the years. I don't like how they do their interesting rates when you have a balance. It is better to pay off your balances because it seems even when you pay in full, they are still nickel and diming you with interest rates.

1 year ago

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Reb R

Never had a problem with my Amex. My only complaint is that they make it difficult to change your name when you get married. 13 years later and it’s the only card I have with my maiden name still. But overall this is a card I would recommend, the interest rate is reasonable and a few years back when I called to ask to have it lowered they did right away.

1 year ago Edited September 21, 2023

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Allan Freedman Silver Spring, MD

I've carried Amex cards for more than 40 years. Our current gold card is our "go-to" card for daily use. It earns points and we use them for our vacations. It is very good. Amex is accepted almost everywhere we've been including Mexico and Europe. I have had a few hiccups with Amex customer service. Always resolved satisfactorily in the end. Amex uses an India-based calling center and those folks don't always have the ability to fix issues. Overall Amex is a great card around the world and I will always have one in my wallet.

1 year ago

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Glenda Galloso Mission, TX

We have an American Express rewards card. We are able to earn points through purchases made. Gas purchases earn double points. We are able to use these points for hotel rentals and much more and don't have to spend a penny out of my pocket. We have had to cancel our reservations a few times and have never had a problem getting our points back for that. I highly recommend the American Express rewards card.

2 years ago

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Richard Cunningham Sandys Parish, SA

Yes they charge a fee but if you use the card correctly you get a wealth of benefits. Just make sure you read all the print to see what they are. Airport lounges, car hire upgrades, car hire insurance. I had to call the call centre and the rep was very helpful. So yes - there is a fee but you get what you pay for - a great service and a card that can be used in almost all places.

3 years ago

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Thomas Belmont, NC

I’ve been happy with my American Express card. I currently have a platinum card. I will say that their offers necessarily always work. I’ve also had an issue where an agent promised me $100 refund because of that very issue. Then in subsequent calls, the other agent complete disregards the prior content. Why are they promised me they record their calls, they wouldn’t work with me and listening to the car with me as proof. That’s the reason I wouldn’t give a full rating to this company - though – other than that-I’ve been happy.

3 years ago

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Shawn American Fork, UT

American Express has done a very good job at making it so more companies except their card. Early on not a lot of places excepted American Express because of the higher rates that American Express cost to use. I think Cosco made that different when they carried their cards as an exclusive. We find that now they don’t have the green with Costco that we have switch back to visa and don’t use our American Express cards. Never any complaints

6 years ago

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LAURI J CLARK Lindon, UT

We have been AMEX customers for many years. I appreciate their customer service. I especially like the year end reports that I use for tax prep. I love the categories that are available. We have unfortunately had a couple of issues with fraud but we have never been disappointed! AMEX has been quick to notify us and the resolutions have been exactly what we needed.

6 years ago

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Jodie Larson Pleasant Grove, UT

I had a Costco AmEx for many years and I loved their cash back rewards program! They were very on top of monitoring my account and alerting me about potential fraud and verifying questionable purchase, some of which did turn out to be fraudulent. They always took care of the issue and replaced my card quickly with little disruption to my life. The only reason I have a 4 star review is because AmEx is not accepted everywhere that Visa and Mastercard are.

6 years ago

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Gary Garner

They provide good and timely service. No long holds on the phone. US based customer service. Don't like high annual fees. They just upped the fee to $250. We may be parting ways.

5 years ago

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Christina Kaysville, UT

We have used American Express credit card for our personal needs and to collect travel points. The yearly fee is a little steep, but we only use it if it pays off in the end.

5 years ago

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Sandra Dubas Salt Lake City, UT

American Express has been a good credit card for me. I like using them for big purchases because I know they are secure. One complaint that I have is that not a lot of businesses accept their credit card services.

7 years ago

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Ryan Hancock San Francisco, CA

I just used my Delta American Express card and it sure came in handy when I checked my bags. It is nice not having to worry about luggage fees, and zone 1 bording is also a plus.

7 years ago

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Larry Feinstein

AmEx travel is wonderful, and we have booked overseas travel through them. There have been screwups with hotels and airlines, and AmEx has always fixed the problems. They always have someone in AmEx Travel that fixes hotel and airline mix-ups. And you get upgrades when booking through AmEx!!

1 year ago

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Adam Taylor

I like the AMEX card I have and use it regularly. The only real downside is the excessive yearly fee although that is ameliorated by the various offers (like TSA Pre, Global Entry, Marriott rewards, ...). Customer support is great and polite. A good card to have in your wallet.

2 years ago

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julie roberts

Amex was my first and only credit card for years. The rewards points that you can use toward your balance are generous and the app is very intuitive to find what you need. Be careful of annual fees that apply to some cards and that the balance should be paid in full every month otherwise the interest rate is very high.

2 years ago

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Enzo Croydon, CRY

I been a client of Amex since 2004 and had enjoyed great rewards from avios points to companion voucher. We went to Mexico from UK me and my partner and we saved nearly half of the money for the flight. One bad think about it you need to pay tax and fuel and that cost me lots of avios point Maybe to many.

2 years ago

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Luke Swierczynski Waterford, MI

I used to have the Gold card but after a while the rewards became lack luster especially with all the new cards that have since been introduced that do not have an annual fee. Had no issues and at the time it made sense but have since closed the account since it was just a money suck

3 years ago

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Dave Spokane, WA

There's one thing that you get with American Express that you just don't get with Visa/Mastercard: status. There's just something prestigious about whipping out the American Express card to pay at the restaurant. It is otherwise still an excellent credit card, but I can't give it 5 stars because it's not as universally accepted as Visa.

3 years ago

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Steve Ashby Portland, OR

I've been an AmEx user for over 30 years! It has been my Corporate Card for three different companies. I also have Delta Card which gives me free luggage. I'm very happy with AmEx and the ability to get points from all my different cards, even the Corp Card is a big bonus. There is a small fee but it is worth it for the points.

4 years ago Edited September 14, 2021

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Dayna Brown Logan, UT

We got an Amex card after moving across the country, far away from family & friends. We wanted to take advantage of the perks they offer and it did NOT disappoint! We've been able to exchange our points for flights several times. When you travel frequently, an Amex card is a MUST!

4 years ago

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Teri M. Logan, UT

I like the perks that American Express offers it's customers. My American Express card gives me more cash back than any other credit card I have. I pay my card off each month so I don't pay finance charges so I don't have a review about that.

4 years ago

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Natalie Drewery ,

We really have loved our family's American Express card. The customer service is great and we love how quick they are to act on potential fraudulent situations. I only decreased my rating due to the fact that it is our only card that some places will not accept. Wish we could use it everywhere we go!

4 years ago

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Rickey Lehi, UT

I've had AmEx for 14 years. They've never done me wrong. I do hear they're tough on people who go into collections, so there is that to consider if you have a potential for it. However, if you pay on time they're great. They have awesome deals / rewards and their rates are pretty standard.

4 years ago

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Jean van der Sommen Cumming, GA

Have had a credit card for over 25 years. They email me when I purchase but don't present my card. They have contacted me with questionable purchases with have sometimes been fraudulent and sometimes legally done. Customer service is always responsive and courteous.

4 years ago

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Karlie Ady Sandy, UT

Our particular credit card gives a 6% cashback on groceries up to a certain limit. We have been very impressed with the amount of cash back we save on this card! As a family of seven groceries are one of our biggest expenses. I highly recommend this card. Don’t love their online system though.

5 years ago

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Kbr Lahaina, HI

I like American Express because it tracks your apology when you never have to worry about whether or not there is some charge on your card that they won’t takeoff. I’ve had excellent customer service but their fees are awfully high! Also don’t like that not every place will take them because then I always have to have a second credit card.

5 years ago

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Ariyana Miller Riverview, FL

American Express is a great banking service. Their customer service is amazing and very rarely do I experience problems with it. The only negative thing I can say is that American Express is not accepted as widely as other banking services but overall it is still a good service.

5 years ago

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kristin Gneiting Pleasant Grove, UT

I own an American Express Card for my travel needs in case they don't take Visa. The only draw back $95 dollars they charge me to own the card every year. I do get great benefits from the card like points for eating out or shopping and when I use it for my Delta flight I get some great perks.

5 years ago

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Michelle De Oliveira American Fork, UT

I have the American Express Delta rewards card and it works well for me. I like that I get a free companion ticket each year, which offsets the annual fee. I also like that I get a free checked bag for myself and for whoever is in my party. This saves us a bundle when we fly as a family.

6 years ago

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Kristiane R Durfey Pleasant Grove, UT

We have and use our American Express on a regular basis. We love the ease of use and the rewards that we get through them. Interest rate isn't great but as long as you pay off the balance every month it isn't a problem. The card is accepted most places too.

6 years ago

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Erika American Fork, UT

We use our American Express all the time and have really liked it. Their customer service responds quickly and are very helpful. Their online platform is great and really easy to use. I have always had a great experience with their online chat/help. Also we like their rewards program.

6 years ago

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ally blackhurst Pleasant Grove, UT

Overall my experience with American Express has been great; however, this summer i went to Thailand and all the places that accepted credit cards never accepted American Express so it made it hard because I was constantly having to go find ATMs. I just wish I could use my American Express everywhere.

6 years ago

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Troy Millett Lindon, UT

I have had an American Express Skymiles card (with Delta) for probably around 13 years or more. I appreciate earning miles for travel and the companion fare ticket I get each year. The annual fee ($100 or $120) seems a bit steep though. I also like the free checked bags with my card.

6 years ago

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James Crawley New York, NY

I have the Delta Gold Skymiles card and the Blue Cash back card. American Express is fine...but not stellar. I think the company used to be higher end and more cutting edge but I don't think they are the leader in higher end credit cards anymore. I think JP Morgan is better.

6 years ago

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L. Fowler Pleasant Grove, UT

I got a Amex card when I was wanting to get frequent flyer miles. It delivered on the miles but there was an annual fee involved of $99. I really don't want to pay anymore for a credit card if I don't have to. Cancelling the service went well though. Their customer service was great to work with.

6 years ago

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Robyn Rhoton Alpine, UT

I use my American Express credit card because I like the flexibility of how I can use the points. I can use points for flights, hotels and even charity. American Express is not accepted everywhere but I find I can use the card at most places. They have also been great to follow up on questionable charges which gives me peace of mind.

6 years ago

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Kip Fowler Pleasant Grove, UT

I use this card for company expenses and they are great to work with. I have never had a problem with them and their customer service is reliable and efficient.

6 years ago

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Penny Haines Las Vegas, NV

They watched carefully for fraud charges & resolved them quickly. Was able to earn rewards & collect them easily when they were associated with Costco.

7 years ago