Name: American Express (Amex)
Rating: 4.2

star star star star star

Syl North Port, FL

Member of American Express for many years. I used my American Express card everywhere! I use it to shop for clothes, groceries, etc. It's a great card to use for travel and booking hotels, and flights. I love the reward points! The customer service is available 24/7 and always fantastic service very friendly.

4 years ago

star star star star star

JamieD Orange, CA

American Express has been great to work with. I chose them because of their cash back benefits. I just furnished a rental property and ran all my purchases through my Amex card. The rewards paid for a huge chunk of Christmas. Awesome!

4 years ago

star star star star star

Erin Farnsworth Pleasant Grove, UT

My favorite card to use for it’s rewards. I have taken three separate trips that I wouldn’t have without my Amex rewards! Highly recommend. They are also great with refunds and other customer services. I once was a few days late on a payment on accident, and because of my good record, they easily waived the late fee.

4 years ago

star star star star star

Haelyn Lahens Deerfield Beach, FL

I love American Express. The several benefits that you have access to with this credit card are worthwhile. One of the best benefits I really enjoy is the Uber usage and discounts. With Amex, I get free Uber Cash very frequently including discounts off several rides.

4 years ago

star star star star star

BJ Tenney Woods Cross, UT

I love the rewards they offer on the cards. You can go and add them to your card and they automatically apply to any purchase that matches the criteria. I spent $50 at a local hardware store, and because I had an offer on my card, Amex automatically credited me $10.

4 years ago

star star star star star

ave Pleasant Grove, UT

When I signed up for my Amex through a Delta promotion they offered my 40,000 flight rewards which was awesome! The points along with additional ones helped me to book a flight. I have had a good experience with my card. My only concern is that it isn't accepted everywhere, which can be a problem if I don't have cash.

5 years ago

star star star star star

Dave Ros Pleasant Grove, UT

I’m glad I have an American Express card. Our local grocery store recently stopped taking Visa but they do take American Express. It’s good to have another type of card when retailers do not accept all types. American Express also offers great incentives and gift cards when you use their credit card.

5 years ago

star star star star star

Sarah Kaysville, UT

I was just deciding what credit card I was going to get from American Express and both options are great. Either the delta flight perks or the Marriott perks. We decided to go with the flight one because if you spend a certain amount of money in 3 months you get 2 plane tickets. There is an annual fee of $95.

5 years ago

star star star star star

Anne Sainsbury Payson, UT

The reward points for using American Express are amazing! The one downfall is that it is not accepted everywhere, so I sometimes have to pull out my visa! But if you're willing to do that at times, it's totally one worth having because i comes with great perks!

5 years ago

star star star star star

Reese Pleasant Grove, UT

I have had an American Express credit card for many years and I like the freedom of having a large limit and so I am not worried about going over my limit. I also like that they have many anti fraud features on the card and if there is any problem provide great help and customer service.

5 years ago

star star star star star

Randy Case Mesa, AZ

I've been an American Express credit card holder for over 20 years. The website is easy to use, customer service is efficient and responsive, and the phone app is great for checking on funds available or making a payment in real time.

5 years ago

star star star star star

Erin Lindon, UT

We’ve used American Express for the past 18 years. They have great rewards and their interest rate is competitive. They’ve monitored transactions on our card for fraud and have contacted us whenever they suspected fraud or suspicious transactions. Their customer service is excellent.

5 years ago

star star star star star

JAKE American Fork, UT

We have used American Express for a long time. Their customer service is good and they usually respond quickly and are very helpful. I do like their reward program options. They have a lot of different companies available to choose from. They have added a lot more companies that you can get gift cards to.

5 years ago

star star star star star_border

Shawn American Fork, UT

American Express has done a very good job at making it so more companies except their card. Early on not a lot of places excepted American Express because of the higher rates that American Express cost to use. I think Cosco made that different when they carried their cards as an exclusive. We find that now they don’t have the green with Costco that we have switch back to visa and don’t use our American Express cards. Never any complaints

5 years ago

star star star star star

Melissa Reinoso Herriman, UT

I used to have a personal credit card with them, I now have a business card with them. They are great to work with and have no complaints. They will call if they feel like your card is being used fraudulently. They take high priority in fraud like transactions.

6 years ago

star star star star star_border

LAURI J CLARK Lindon, UT

We have been AMEX customers for many years. I appreciate their customer service. I especially like the year end reports that I use for tax prep. I love the categories that are available. We have unfortunately had a couple of issues with fraud but we have never been disappointed! AMEX has been quick to notify us and the resolutions have been exactly what we needed.

6 years ago

star star star star star

J Paul Wright Central, UT

I love my AMEX card. Even the annual fee is worth it, considering the benefits, savings, rewards, etc. Using this card really gives me peace of mind as I travel and use it for big purchases. I have now even used them for a personal loan, which was very simple. Their customer service has been outstanding throughout the years.

6 years ago

star star star star star

Kim Millett Lindon, UT

We have always loved our American Express card that gives us Delta Skymiles. We have had our card now for 15 years. We get a free companion fare ticket each year. We usually use this on our yearly cruise. The only bummer is when Costco stopped accepting this card. We love the miles.

6 years ago

star star star star star_border

Jodie Larson Pleasant Grove, UT

I had a Costco AmEx for many years and I loved their cash back rewards program! They were very on top of monitoring my account and alerting me about potential fraud and verifying questionable purchase, some of which did turn out to be fraudulent. They always took care of the issue and replaced my card quickly with little disruption to my life. The only reason I have a 4 star review is because AmEx is not accepted everywhere that Visa and Mastercard are.

6 years ago

star star star star star

Karen Nelson Alpine, UT

My favorite thing about American Express is that when you lose a card, they have a new one for you the very next day. They also have always covered expenses of stolen cards. I like that everyone takes the card around the world.

6 years ago

star star star star star

Frederick Nelson Universal City, TX

I have the american express travel and it's fantastic. I love the amextravel platform for finding flights as well. The benefits are great and customer service fantasic. Also have been willing to help out on extended warranty issues as well. It is my main credit card for a reason. I also enjoy the centurion lounge access at airports.

6 years ago

star star_border star_border star_border star_border

Francis Adesuyi

They are terribly unresponsive and difficult to reach. No email. No complaint form. Agents' English is difficult, if not impossible to understand.Worst customer service I ever see in US, they don't give me what they offer, and said am not eligible without any proof and reason the customer is really bad

7 months ago Edited March 29, 2024

star star star star star

TBear.93

I have had no issues with American Express for as long as I've used them (since 2016). I really like how easy their app is to use.

6 months ago

star star_border star_border star_border star_border

allison

After being an AMEX customer for over 30 years when my checking account was HACKED & my bank did not notify me by an immediate way, only by a letter which took over 2 weeks - AMEX's payment was bounced back - Amex then immediately CANCELED my cards and would not reinstate them even after I had a notarized letter from my bank saying it was NO FAULT of my own that my account was hacked & my payment bounced! Disgusting way to treat a 30+ year customer - plus their yearly fees are crazy high anyway

6 months ago

star star star star star

Funbi Atokose

I sincerely love amex credit card customer service, I also love their fraud alerts and their safety protection which makes me shop with no worries.

7 months ago Edited April 2, 2024

star star_border star_border star_border star_border

Marsha Cummings Leesburg, VA

American Express / Amex Travel - The Worst Experience In March, I book a trip for my family going to Greece in June 2023 using my American Express through Amex Travel. This was my first time booking through Amex travel and it will be my last…… My brother suddenly passed and had I to cancel our family vacation trip. Now I am making funeral arrangements and booking flight to Trinidad because that where he lived. I spent four hours with a representative from Amex explaining my situation in order to get a refund for our vacation trip. Once we were done the representative assured me that a refund from the airline and hotel was not a problem once I sent their team (Amex Travel Refunds) my brother death certificate and proof of relationship. Which I complied and sent all the necessary documents. It has been three months and I am still waiting on my refund. After sending an email for a status update, I received an email stating that my refund has been delayed beyond the previously communicated timeframe and if there are any additional delays, they will keep me informed. I highly recommend you stay away from both American Express and Amex Travel. This is just unbelievable that it’s taking this long to get a refund and that I am still paying both cost and interest on a trip that I never went on that I cancelled in ample time.

1 year ago

star star star star star

Linda

Outstanding! Love the app. Great company. I appreciate the reward points, the notifications when I charge, the billing, the extras. I use this card for most purchases.

4 years ago

star star star star star_border

Gary Garner

They provide good and timely service. No long holds on the phone. US based customer service. Don't like high annual fees. They just upped the fee to $250. We may be parting ways.

4 years ago

star star star star star

Nicole Sohm Herriman, UT

I had the American Express Costco awhile back when Costco was using them and it was my favorite cc I had. They would give you cashback and offer you awesome rewards!

4 years ago

star star star star star_border

Christina Kaysville, UT

We have used American Express credit card for our personal needs and to collect travel points. The yearly fee is a little steep, but we only use it if it pays off in the end.

5 years ago

star star star star star

Assured comfort Redmond, OR

I love american express. Their service is terrific. A person always answers when you call and they are always very helpful. A great example for everyone

5 years ago

star star star_border star_border star_border

Allen Bronson Idaho Falls, ID

They lowered my credit limit in the middle of transactions that caused me over the limit fees. When I called customer service to get to the bottom of it, I could not understand the representative (they were from a foreign country) so I asked for somebody else that I could understand and they replied that i could not speak to somebody else. Not very happy at all with Amex customer service. I expect much better from a large well-known company.

6 years ago

star star star star star

Mark Troxel Saratoga Springs, UT

I like the reward miles earned on every purchase. I used this everyday to purchase everything. I have found very few locations that do not accept Amex.

6 years ago

star star star star star

Thomas Craig Missouri City, TX

They are accepted almost everywhere. They gave me high credit limits and have automatically increased them due to my payment history. I also get hotel points.

7 years ago

star star_border star_border star_border star_border

Amanda Labs Lawrenceville, GA

I have had this card since 2014 it was an amazing card ! Well just recently i had money for concert tickets coming back to my account. The amount was deposited into my account 2 days later they withdrew the money to hold it. To verify that it was a real. Even with proof from ticketmaster. Now this wouldnt be a big deal if they didn't keep lying to me about it or i guess not telling me 100% of the truth. Some people are saying we haven't gotten the money from them but the "managers" have said that they had. No one apparently can tell me what's going on other than i have to wait 7 days from the 27th even though it was deposited on the 25th. They state its in the terms and conditions but never in there does it state they have the right to remove the fund from the account to hold it 2 days after the fact. Beyond irritated and after I return home i will be probably closing my account with them based off of horrible customer service which okay with yelling at you and hanging up on you. Even if you swear at them and try to politely handle this!!! Beyond horrible!!!!

7 years ago

star star star star star_border

Sandra Dubas Salt Lake City, UT

American Express has been a good credit card for me. I like using them for big purchases because I know they are secure. One complaint that I have is that not a lot of businesses accept their credit card services.

7 years ago

star star star star star_border

Ryan Hancock San Francisco, CA

I just used my Delta American Express card and it sure came in handy when I checked my bags. It is nice not having to worry about luggage fees, and zone 1 bording is also a plus.

7 years ago

star star star star star

Hank Ricardo Winnipeg, MB

I got lots of miles and savings on my purchases and there are partnerships with Starbucks and Lyft that make it so appealing to earn rewards faster. Great incentives.

9 months ago

star star star star_border star_border

Bisi Oyewusi Minneapolis, MN

I love Amex for rescuing people in times of need. However, the repayment process is not always good for consumers as one needs to pay them back at once. I think one needs to be given opportunity to break the repayments down rather than just once.

10 months ago

star star star star star

Adalberto Rodriguez Livermore, CA

When I was 16 this was my best friend. Thanks mom. Sorry for spending so much. I love my American Express card! Best rate in the market. Always reliable

10 months ago Edited January 22, 2024

star star star star star

Georgio O. McCullough MA

A1 credit card and company. The customer service isn't bad and is available 24 /7 with the bot answering questions. Good company to build your credit up with.

11 months ago

star star star star star

Raj R

Credit services coming with great perks that can be easily overlooked such as cell phone protection, exclusive restaurant reservations, and travel protection.

11 months ago

star star star star star

Nikki R San Jose, CA

I am very happy with my American Express card. The customer service is the best I have experienced from any company. I will keep this credit card for the rest of my life and would recommend to anyone.

1 year ago

star star star star star

Neb Forest Grove, OR

Good rates and great customer service and how you can do most everything online. They back the customer and great to have someone on my side when I am working with merchants that are difficult

1 year ago

star star star star_border star_border

Angela Baker Sykesville, MD

I have always love my Amex card however I may pay it off and close it, they will randomly go in and lower your credit without warning. I have always paid on time and quite a few times paid it off, then run it up again just to pay it off. They recently took me from a 20k credit to 8k. They say they do it if you your credit score goes down because of other balances. If I have never defaulted or been late, I would understand it. When credit card companies do that to you it impacts your credit score because it appears to high usage.

1 year ago

star star star star star

Grace Singer

I love Amex credit cards, the security that comes with them, the offers, and their app is easy to use and straightforward. Having said that, Amex isn’t accepted everywhere which is annoying sometimes.

1 year ago

star star star star star

Charles Ford

Best financial institution to do business with and now they offer personal checking accounts if you have been a credit card member with them for over 3 months you’re eligible to open a account

1 year ago

star star star star star

Yesmin Wilson Warner Robins, GA

You get what you pay for! American Express has the best customer service representatives always willing to explain the details of my credit card use. I've never had any problems using this card.

1 year ago

star star star star star

Frankie Oxendine Fayetteville, NC

My AMEX card has given me access to exclusive membership benefits not available with other comprisable cards. The AMEX customer service is always professional and willing to go the extra mile to ensure my needs are met.

1 year ago Edited May 26, 2023

star star star star star

cindy g Victorville, CA

I’ve been an American Express customer for a few years and all the business that I’ve had with them. I’ve never had any problems with my bills or credit cards there on top of the game.

1 year ago Edited May 24, 2023