Name: American Express (Amex)
Rating: 3.3

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Kelly Guest Hilton, NY

American Express has been an exceptional company to work with since 2009. From the rewards to their help during a hardship, they have gone out of their way to treat me as a valued customer which is what everyone desires. My only negative is that it would be more helpful during this COVID/medical hardship to have the interest rate lowered more for a longer amount of time to replay them with a lower monthly payment.

1 year ago

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Mark Sanford Comfort, TX

This is my main "go-to" card when making 99% of my purchases. American Express is always quick to respond to any questions I may have. My husband and I have been a cardholder for over 50 years and not once have we been disappointed with their service, expediency in handling our requests or any refund issues. My husband recently passed away and the transition on the joint account was also a breeze. Couldn't be more pleased with a credit card company and their service as American Express!

1 year ago

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Surf Farmer Washington, DC

American Express has surprised me with lots of perks on my credit card. When I had to make an expensive airline ticket purchase, Amex immediately sent me a deal with no interest and low payments! It made my life much less stressful. They raise my credit limit without me asking and they allow cash back to be retrieved at any time in any amount. Great and ageless credit card!!!

1 year ago

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Sherran Nutson Atlanta, GA

I am/have been an Amex customer for more than 25 plus years. I love Amex because they stand behind their customers, purchases and provide amazing discounts when you use the Amex card to travel, shop, eat out, and attend entertainment events. Amex is one of the top credit cards to have in your wallet. They provide insurances to cover you in everything you do-when using the Amex card.

1 year ago

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CentralNEBnB Cozad, NE

I have had an AMX for many years for many reasons. Customer used to be stellar and claims were easily settled. A little more automated and less customer contact involved. Not as impressed as I used to be. Card provides great benefits and good coverage on a number things. If you utilize the benefits offered, the annual fee may or may not be worth it. Look and choose.

1 year ago

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Tina Gardnerville, NV

I've had several credit cards and this is the BEST...customer service is outstanding, phone help is available 24/7 and associates always go out of their way to be helpful (I'm profoundly hard of hearing, and need extra help in every transaction, but they are never short-tempered when I have to ask for them to repeat themselves). If I had to limit myself to just one credit card, this would be the one!

1 year ago

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Rafael Matthew Jamaica Plain, MA

I have been an American Express customer for many years and I cannot recommend them enough. Their customer service is always top-notch - they are quick to respond to inquiries and always willing to help. Additionally, the rewards and benefits that come with Amex cards are unbeatable! They have a wide array of options for every budget, so you can find the perfect card for your needs. Amex is simply the best!

2 years ago

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G.J. Boise, ID

American Express is one of the first major credit card companies I got. I made a big mistake one time I paid a bill and I put the wrong amount when I was paying online. I paid $1000.00 instead of $100.00. When I contacted their customer service they were very helpful and fixed my mistake. I might have given them a little laugh because I’m such a airhead.

2 years ago

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Annie Naperville, IL

Pros: The customer account website is designed well and easy to navigate. They address concerns very promptly. It was SO easy to get my money back on my card when Swoop airlines canceled my flight without refunding me right away (like other airlines will do). A lot of people are having issues with that airline. Points for purchases are pretty good - although CON: I hear that companies do not like when you use AMEX because they charge the business more than other cards. Some companies do not take the card at all - and definitely not overseas (learned that the hard way years ago when I went to Ireland).

2 years ago

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Jacqui Bopp Bedford, PA

I love my amex card! Its been a life saver in a pinch with the mobile check cashing bc I don't drive and I don't have a bank account to take checks to get cashed .. amex verified my identity without a bunch of hassle and the fact that u can have a sub account for another person is fantastic tool I didn't know I needed till I had it. I've had some horrible experiences with banks/ credit companies , I'd keep my money in a hole in a tree before trusting most of those companies but I've recommended amex to anyone who' has ears and would listen to me !

3 years ago

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Sarah Biondo Gilbert, AZ

Amex is our card of choice out of all of our cards because we have the largest credit limit on that card and the most perks and rewards. We have used the Amex to get local offers with cash back to the card and other offers that have rewarded us with cash back to the card, incentivizing us to use the card to shop at specific locations. They stopped offering gift cards for redemption of points on our Amex cards, which is a bummer, and they still offer cash back to the card each month.

3 years ago

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Mandi Colorado Springs, CO

I loved having my AmEx everyday credit card. I was able to use it for moving across the country and it saved me a ton of money in interest costs. The only downside to the company is that they will automatically close your account if you do not use it for a year or more. I would recommend using it once or twice a year if you want to keep the account open and receive all the awesome benefits it offers.

3 years ago

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Sirdriz77 Fairfield, CT

I've had at least one AMEX since I was old enough to have a credit card and they have never let me down. The rewards are great and easy to redeem, travel is awesome, the AMEX offers can save you a lot with great brands and the best part is the extended warranty protection. I've only had to use it one time but the process was quick and painless. My favorite credit card for sure.

3 years ago

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Abril Hunter Tallahassee, FL

I use my American Express card at least once a week. And in doing so I find that not only is it except in most places but it is also easy to pay off the bill. The bill comes for me and paper format and all the charges that I’ve used it for I listed, which is extremely helpful in keeping track of payments. Furthermore, the customer service for American Express is top tier. When I’ve had difficulties with my card or suspected that it could be lost calling with customer service desk is always result in a helpful response.

3 years ago

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Greg Francis Saratoga Springs, UT

Amex provides the best user experience of all my credit cards. I always know that when I have an issue, when I need to review a bill or charge, that Amex will give me the benifit of the doubt, and work with me, even if it is my error. Website is user friendly, mobile app is convenient, and my business points and personal points all come together!

4 years ago

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McKenzie Logan, UT

I had a dispute on my credit card with a business that overcharged me for their services. I called AE and explained my situation. They immediately took the charges off my account and then got their team involved to work with the charging company. AE did all the leg work internally and only called me to ask some questions about the situation. Other than that, I never heard anything about it.

4 years ago

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Vlad Golden Hazlet, NJ

American Express has one of the best customer service programs. Their fees may be on the high side to some, but I assure you, you can get the value out of those fees. From their frequent flyer programs, to car rental insurance, to shopping discounts etc, they constantly are providing value for the money you pay them. Their customer service generally has very low hold times, and if you are satisfied with anything, they take the risk on to themselves while they investigate your claimes

4 years ago

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STEVEN A TILLETT Pearland, TX

I have been an American Express card holder since 1978. In my 42 plus years Amex has never ever disappointed me. Our relationship has been mutually beneficial and continues to evolve even under the worst of circumstances.. Kudo's to the fine Folks at Amex. Be safe, stay healthy and keep helping all your loyal card members as you've done for all these years.

4 years ago

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Southernprof Atlanta, GA

Amex credit card have the best rewards and customer service. We landed in Spain and our regular bank card was not accepted. We really needed to access cash. I emailed a friend and she reminded me we had Amex. They go cash in our hands within an hour. Their travel services are fantastic and they have lots of added perks and bonuses that save you money on things you buy. I recently got 20$ back on a Chewy.com purchase and 20$ back on a SOMA purchase. The money is credited to your account immediately. You don't have to wait months to get your bonus.

4 years ago

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brock williams Los Angeles, CA

I have been an American Express Business credit card holder for 15 years. I've had a lot of credit cards, both for business and personal accounts, with different companies, and Amex is hands down the best. When I've had vendors not deliver the products I paid for, Amex has refunded the amount I paid quickly and easily. They also have an incredible rewards program which I've used quite a bit, redeeming points for travel and other perks. I still have multiple business credit cards with Amex, and I plan to continue to have those accounts long into the future.

4 years ago

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Devin Cutter Long Beach, CA

I am a new customer to American Express, but so far am very happy with the product and rewards that I receive from the card. I currently have Delta Platinum SkyMiles card with Amex, which is a great compliment to the Delta SkyMiles I earn while traveling. Although this year I have not traveled as much as I have in previous years due to the global pandemic, this has not stopped me from earning miles on expenses that I will be able to bank for later. For me, the perks offered through the card are more than worth the annual membership fee. The website and apps or very easy to use and understand. It's easy to pay my bill, track my rewards, and see all the additional services and discounts I'm eligible for all within the app. For anyone that travels frequently, I would highly recommend becoming an Amex member.

4 years ago

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BeauCarl South Jordan, UT

I have had an American Express card for over 10 years what I appreciate most is the protection they provide to the cardholders the insurance that is included with most of their cards, including buyer protection and rental car protection. The one drawback is the annual fee and the interest rate can be high so you are paying for what you get with American Express, also most small businesses will not accept American Express due to its high fees Costco will also not accept American Express.

5 years ago

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Ashley Pleasant Grove, UT

The Delta American Express is the best because I'm able to earn points on regular purchases everyday. These points turn into miles really fast. They are constantly having deals for more miles on restaurants, and you can even shop on their sky mall. The best is being able to board early on flights by just showing my Delta American Express. American Express is used everywhere and all over the world.

5 years ago

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Jonas De Olveira American Fork, UT

I have the Delta skymiles american express card. I really like getting a companion fare each year. It helps make the annual fee worth it. I travel often and use delta most often as my carrier so I get double points on all those purchases. It has been a good card, it isn't great for international travel though. It is not accepted in as many places overseas.

6 years ago

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wayne sanders Valley Center, CA

AmEx has been a top notch company for me. I appreciate it when I get a notification from them letting me know that something in my spending pattern was different and they just wanted to verify that it was in fact me who made the charge. There was a time however that I hadn't made the charge on my account and there were no questions asked, AmEx reversed the charges and didn't penalize me for it. that's good customer service in my book.

6 years ago

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Helen Thompson Bountiful, UT

WE HAVE BEEN WITH AMERICAN EXPRESS FOR MANY YEARS AND LOVE THE BONUS'S WE GET BY BEING WITH THEM. WE USE OUR FREQUENT FLYER MILES WE GET WITH USING OUR CREDIT CARD. WE LOVE GETTING A COMPANION FREE TICKET IF WE USE OUR CARD ENOUGH IN ONE YEAR. WE HAVE ALWAYS BEEN TREATED FAIR ON THE PHONE WHEN IT CAME TIME TO UP THE AMOUNT WE COULD USE.THEY HAVE A GOOD CUSTOMER SERVICE THAT IS EEASY TO GET AHOLD OF AND HELP WITH OUR PROBLEMS. THEY ARE SO GOOD TO FOLLOW UP IF WE HAVE A COMPLAINT ABOUT ANYTHING.

6 years ago

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Lindsay Fritts San Diego, CA

American Express is THE BEST! I have the platinum card and cannot say anything bad about them (even with the high yearly fee). Anytime something I bought with my Amex breaks or has an issue, I reach out to Amex and they immediately refund me to fix or buy a new one. I have extended warranties on everything I buy through American express (I got a new harddrive on my Mac and Amex covered every penny!) Favorite card!

6 years ago

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Verified Customer

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Cate Jackson

Benefits are amazing and although they have a yearly fee, the points and benefits still make it worth it.

4 years ago

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Sandeep Rajmail Sacramento, CA

I have great experience so far using AmEx. I like their service related to their credit card. I am customer since 2017. I like their credit score report to keep my credit score up and It's free for all the AmEx customers.

1 year ago Edited June 5, 2023

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Ricardo Ortiz Fredericksburg, VA

American Express has been my savory. With out it I would be doomed , they have the best customer service always helpful and kind spoken. Highly recommended for anyone looking to get a credit card. An A+++++++++++

2 years ago

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Ruben solis

Customer service is always an issue with credit card companies, retail stores and businesses. An American Express is exceptional and it comes to customer service American Express is exceptional.

5 years ago

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Larson Riverton, UT

This is been a great card to have times of emergencies. When I got this card the people who helped me were so nice. The company and its services are so great. I’ve had good experience using this card and would recommend it to others.

5 years ago

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Jeremy Balls Kaysville, UT

I have several AMEX credit cards. Cards are usually accepted in most places. Benefits from most cards make it worth to have. and rewards are easy to redeem. I had my credit card information stolen once and AMEX was great to work with.

5 years ago

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Mark

We used American Express for several years while they were affiliated with Costco. The annual rebate was reliable, and their website was easy to use. While we no longer use their services due to Costco's change to Citi, we would have no problem using their services in the future.

7 years ago

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Jessica C. Apex, NC

I no longer have a card with American Express since they broke from Costco, but I never had any problems with them. I liked their website much better than Citibank's (who Costco partners with now), and they were really good to take care of the couple times my husband's card number was stolen and used, so that was very appreciated. They aren't accepted everywhere which can get annoying, but overall they were pretty good and I liked them. The only reason we were with them in the first place though was because of the partnership with Costco.

7 years ago

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Kari Staheli

I got my american express card so I can get the 40,000 travel points that was advertised with it. I spent $1000 in the first 3 months. After I spent my money they quickly credited my account with my travel points. Yeah!! I like the online payment option.

7 years ago

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daniel johnben

I've used an American Express (Amex) credit card before, and I really liked it! The rewards program was fantastic, and I found their customer service to be top-notch. Plus, the card was widely accepted at many places. Overall, I had a great experience with it! 💳😄

1 year ago

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Milrose Nacpil Chula Vista, CA

I have both Credit Card and Savings Account with Amex. They have excellent customer service! I’am so glad that I can talk to an actual person anytime versus a machine or an AI chat. The Amex Savings also is one of the best in APY.

1 year ago

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Arooj Naeem

As an American Express cardholder, I appreciate the consistent benefits and excellent customer service. The wide acceptance of Amex, coupled with their rewards programs, makes it my preferred credit card for various transactions.

1 year ago

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Clar lau

Amex offers reward points where I earn after purchasing products , they started giving reward on every purchase after spending $9,000 on new card purchase. I love Amex because I enjoy travelling but AMEX card is allowed on paying for Amex travel and other related services without restrictions.

1 year ago

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Sudan Homeowner Martinez, CA

I have had my AMEX card for a long time. It is great Internationally and I have never had a problem. I think someone got a hold of my card once and AMEX quickly did everything I asked and made sure no other charges were made. I appreciate American Express.

1 year ago

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Peter Fidelis New York, NY

When i was in the market in search for a credit card, i came across American express online.American express card is the most widely accepted credit card that has a history dating back more than 150 years and its reliable and has served me a lot without disappointment.

1 year ago

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Andrea Luke (Andrea L) Montreal, QC

I like that American Express seems to be secured and reputable company. I have been a member for years. They have great customer service and the quality have not gone down through the years. I don't like how they do their interesting rates when you have a balance. It is better to pay off your balances because it seems even when you pay in full, they are still nickel and diming you with interest rates.

1 year ago

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Reb R

Never had a problem with my Amex. My only complaint is that they make it difficult to change your name when you get married. 13 years later and it’s the only card I have with my maiden name still. But overall this is a card I would recommend, the interest rate is reasonable and a few years back when I called to ask to have it lowered they did right away.

1 year ago Edited September 21, 2023

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Bob Morrison Indianapolis, IN

AMEX has been the best company I hae ever dealt with. Im quite amazed at how they maintain such a good level of customer service consistently for over a decade O hsve been with AMEX. They are definitely doing something right.

1 year ago

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Missions Dallas, TX

Have had American Express account for 50 plus years. Years ago they were the only card that helped parents with students in college. Provided a student credit card that parents were still responsible for charges, but only if you informed the student. I have never had any problems with charges, refunds or customer service. The card to have.

1 year ago

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Bunny Garlington Weatherford, TX

This a great credit card. It can keep one in good shape financially as it has to be paid in full each month. This card is accepted world wide and has a great reputation. They will work with you if there is a problem. There is another AMEX that lets you carry the balance.

1 year ago

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TC B Florissant, CO

Love Amex! Quality product and customer service! I heard they also treat their employees very fairly, and that employee satisfaction at this company is very high. That always matters when it comes to the service you receive as a customer, and I definitely will support a company that does this! I have the blue card.

1 year ago Edited August 11, 2023

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Lynnetta W. Monroe, LA

I love the fact that AmEX has some of the lowest interest rates on their card. Their computerized introduction is not slow or have delays when I call for just basic stuff when I don't need to talk to a person. If I need a person, I can get to a customer service person without a lot of hassle.

1 year ago

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John Baylor Jr Richmond, VA

Amex is a great credit card company! There's a bit of a stigma of what type of person has or can be approved for an Amex but they actually work with fair to excellent credit. Customer service is great and chat conveniently available makes it easy to contact them if needed!

1 year ago