Name: American Express (Amex)
Rating: 3.3

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Eric Smith Riverton, UT

I love my Amex card and enjoy lots of perks from using the card. I have spoken to the customer service department a few times and they have always been courteous and helpful

5 years ago

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Jon Scoresby Saratoga Springs, UT

The card is good. the interest seems to be bit higher than other credit cares but as long as you don't forget to pay before the end of the month it's good. I have simple card and get a few points with every purchase. It adds up over time and eventually turns into a $25 gift card.

5 years ago

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Jami Howell Farmington, UT

Rates have fluctuated but have been pretty steady. I use it a lot and having the sky miles on it has been great. They've been really easy to work with when my card is compromised or for any fraud activity.

5 years ago

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Madison Scott Pleasant Grove, UT

I love American Express. Their benefits elevate the human experience. Their customer service is helpful. The annual cost is painful to pay but worth the expense to feel safe and secure with your money.

5 years ago

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Rylie Crandall Draper, UT

I would recommend American Express because their customer service is exceptional. I’ve always been helped immediately when there is a problem or issue. I also love using sky miles from American express

5 years ago

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Jennifer Ogden, UT

I had an American Express card for quite some time. I actually really liked the card and benefits but the yearly fees began to just be too much compared to my other 2 cards. I would recommend Amex to anyone who doesn't necessarily care about the annual fee.

5 years ago

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Nathan Hill Pleasant Grove, UT

I have always liked the perks with this card, but find them to be a little more expensive and a lot harder to use because not everyone accepts them. I still use this card and like it for the sky miles and the companion ticket.

6 years ago

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Lindsey B Orem, UT

Overpriced annual fees for a card with no added benefits. When I was looking for a card that offered great rewards I thought I had it with AMEX, it turns out that wasn't the case. The whole time I had the card I was underwhelmed. I would look into another card before signing up with AMEX.

6 years ago

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Sarah Wright

I love my Amex card. Easy customer service and lots of benefits make this a card worth having, even with the annual fee. The rewards alone easily pay for this.

6 years ago

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Ann Bailey Lehi, UT

I love that I can get frequent flyer miles and build up points with purchases. I wish they didn't charge an annual fee to use their services. Their prompts to make payments are quick and easy though.

6 years ago

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Virginia Rosenthal Pleasant Grove, UT

I've loved using my American Express card for over 20 years now. The perks I get from the points when I use it comes in handy. The customer service is great and easy to use when redeeming points.

6 years ago

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Kent Lehi, UT

I have an American Express card but I only use it when I have to. The cost to have the card is too much. And many times they charged me for services i didn't request. I had to cancel the services several times before they stopped charging me.

6 years ago

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Kymberlee Yack Orem, UT

i love amex! the best part about them is i have it linked with other things so everytime i use it i'm getting points for certain stuff, like airline points.

6 years ago

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Fernando Delgado Tempe, AZ

I had great experience with American express i have been able to get great discounts by using the American Express card and saving me a lot of money. Just make sure you pay it off before the end of the month :)

6 years ago

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Shauna Craig Pleasant Grove, UT

I like American Express but there are fewer places accepting it because of the high cost to the stores. I liked the fact that they didn't charge me a fee as long as I paid my bill in full every month.

6 years ago

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Jobie Goodro Orem, UT

Love American Express. I make sure I buy all my electronics with it. I like that I can do chargebacks if needed and so simply. Customer service is fantastic.

6 years ago

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Rischelle Mikkelson American Fork, UT

I liked our American Express when we had it. We had the Costco card with them and switched when Costco switched. The cash back rewards were the best in the industry. Very easy to redeem each year.

6 years ago

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Douglas Larson Pleasant Grove, UT

I like their online portal where you can see all your transactions easily. They are quick to respond to suspected fraud and other accounting issues. I wish they didn't leave Costco, though.

6 years ago

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Robert Singleton Gilbert, AZ

AMEX's customer service is the best of any credit card company I deal with. I have had issues with my card being accepted at certain establishments and wish AMEX had more card offerings.

6 years ago

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Madge Easton Orem, UT

We used American Express for years but had to switch when Costco went with Citi bank. The service was great and helped us out with charges that were not ours and questioned a few that looked suspicious,

6 years ago

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Francis Adesuyi

They are terribly unresponsive and difficult to reach. No email. No complaint form. Agents' English is difficult, if not impossible to understand.Worst customer service I ever see in US, they don't give me what they offer, and said am not eligible without any proof and reason the customer is really bad

1 year ago Edited March 29, 2024

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Joseph Rice

Very disappointed with the lack of customer service. Today I was placed on hold for nearly 10 minutes and then transferred three times. I received a notice of a new $150 membership charge—I will not be renewing as there are other more attractive card offers with more customer-friendly fees, rates, and service.

1 year ago

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Michelle Thomas Anaheim, CA

I had an American Express card years ago. I was pleased with them and their customer service was great.

1 year ago

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Rebecca Tucker Fresno, CA

Amex is the only credit care that I use. I love that I get points each month and can use those for gift cards.

1 year ago

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jamee emens Scottsdale, AZ

The benefits of the platinum card significantly outweigh the hefty annual fee if you take advantage of the offerings.

2 years ago

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James Graves

In my opinion they are a first line company. I've always had a wonderful experience with American Express.

5 years ago

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Garth

I thought the fees are too high for the services provided. I didn't think there was enough flexibility with the card. They give me no advantages I could take it vantage of.

5 years ago

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Anita B Atlanta, GA

They have always been amazing! Customer service is impeccable, and I have always been able to count on them.

5 years ago

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Myah Smith American Fork, UT

I have loved having an American Express card. There are good deals often that allow me to get free stuff. I have not had any problems with it.

6 years ago

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Patrick - Yuma, AZ

Excellent customer service! Always on time and I love their reward points that connect with Amazon.

6 years ago

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Tanya Daytona Beach, FL

They are a great company to have a credit card in your wallet willing to help you in everything you might need

6 years ago

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Mario D Miami, FL

They lower your redemption value for reward points based on what purchases you want to credit, so you always get less than 100% value of your points balance.

7 years ago

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Valerie Gundersen American Fork, UT

American Express customer service has always served me and my family very well! Very friendly and efficient!

7 years ago

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Carlee Toone Provo, UT

I have had a positive experience with American Express so far. Their app is easy to use and it's always clear what my payment is and when it is due.

7 years ago

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Catherine Trujillo Glendale, AZ

Not widely accepted. Many businesses do not accept american express. I chose it over a visa because I thought it was a better card but I was a bit disappointed.

7 years ago

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Paula Frisco, TX

Top notch service. They've contacted me when my card was compromised and had a new card delivered 24 hours later.

7 years ago

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Alex Murphy Reno, NV

Amex is awesome! We have their Cash Preferred card and love the benefits. They have great customer service

7 years ago

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Tom Kosky Staten Island, NY

usually i have no complaints but when and if i do they take care of the problem right away.their customer service reps are polite and helpful.

7 years ago

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Win Fullerton, CA

Itemized statements, good phone representatives, good insurance protection experiences, no fee for foreign currency purchases

7 years ago

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Haywood E Lawrence Silver Spring, MD

Easy to as for assistance and change your payment dates- Get help with APR, get wonderful assistanances.

7 years ago

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Richard Ayres Conway, AR

Always there when you need them. Flexible, reliable, and providing the service you expect. Great folks to work with.

7 years ago

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William Dean Dallas, TX

Great customer service and fast response time. Higher credit limit and ability to go over if needed without penalty

7 years ago

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L J Swingholm Los Angeles, CA

I've have the card for over 35 years, they always given me great service and let me know when someone tried to scam my account.

7 years ago

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Aubrey Rentschler Salt Lake City, UT

I had an American Express card for over ten years, until they split from Costco. I did like their rewards program and never had any problems with them.

7 years ago

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Vanessa

Ii have been a card holder with American Express for over 20 years. I find their services to be of great quality.

11 months ago

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Funbi Atokose

I sincerely love amex credit card customer service, I also love their fraud alerts and their safety protection which makes me shop with no worries.

1 year ago Edited April 2, 2024

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Edward Keenan Secaucus, NJ

I've been a card holder for over 25 years. Travel benefits are simply the best and customer service agents always super helpful when I need them

1 year ago

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Angie New York, NY

American Express was a good credit card company but the cost for their yearly fee was just too much to continue being a customer. They are very credible and I would go back if it wasn't for the cost to be a cardholder.

1 year ago

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Dahlia West Hills, CA

I like American Express because it is accepted at most retail stores. I have not experienced any major issues when using my card. I've had my cards for several month now and I have not ad to call customer assistance.

1 year ago

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Sonya Parker Mesa, AZ

I rate American Express the #1 over ALL CARDS. They offer a wide variety of cards with various payment terms and offer various products.

1 year ago