Name: American Express (Amex)
Rating: 3.3

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Michelle De Oliveira American Fork, UT

I have the American Express Delta rewards card and it works well for me. I like that I get a free companion ticket each year, which offsets the annual fee. I also like that I get a free checked bag for myself and for whoever is in my party. This saves us a bundle when we fly as a family.

6 years ago

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Kristiane R Durfey Pleasant Grove, UT

We have and use our American Express on a regular basis. We love the ease of use and the rewards that we get through them. Interest rate isn't great but as long as you pay off the balance every month it isn't a problem. The card is accepted most places too.

6 years ago

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Erika American Fork, UT

We use our American Express all the time and have really liked it. Their customer service responds quickly and are very helpful. Their online platform is great and really easy to use. I have always had a great experience with their online chat/help. Also we like their rewards program.

6 years ago

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janalee sanders Valley Center, CA

we use AmEx often. they have a competitive rebate program that benefits us. I once had a problem that needed resolving regarding a purchase not made by me and AmEx resolved it no questions asked.

6 years ago

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Lindsey A Brown Lehi, UT

Great perks and bonuses by being an American Express cardholder. We use it all the time now as our main card so that we can earn the points and turn them in for awesome stuff.

6 years ago

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Sadie Salisbury Draper, UT

My first card was an Amex card and I loved it! It was so convenient and worked everywhere I went! I loved the customer service I received whenever I needed it. I recommend American Express for everyone and anyone!

6 years ago

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Melinda American Fork, UT

American Express is my preferred credit card and I have been a cardholder for over 20 years. I love the points you earn for money spent. I have a platinum AMEX and the customer service is great.

6 years ago

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ally blackhurst Pleasant Grove, UT

Overall my experience with American Express has been great; however, this summer i went to Thailand and all the places that accepted credit cards never accepted American Express so it made it hard because I was constantly having to go find ATMs. I just wish I could use my American Express everywhere.

6 years ago

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Tammy Brady Gilbert, AZ

Had this card eighteen years. Never had a problem with disputed charges, fees, or billing. Cashback is a great reward for on time payment. Had a couple of times that it was miscalculated but they corrected the error.

6 years ago

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Zach Irvine, CA

If I sign up for a special offer, then I expect to receive the benefits of that offer according to the fine print. I signed up for the Delta skymiles CC and spent 3k within 3 months (as the offer required). Instead of giving me the 50k Delta skymiles after the 3 month period, I fought with customer service for 8 months until I was finally given the miles as promised. Every time I called, the customer service rep had a different story than the previous rep. No one knew where the miles were and no one knew when I would receive them. I was told 3 weeks, then another rep told me 3 more months, then another rep told me tomorrow, then when I followed up the next day the rep said it would be another 4 weeks. The biggest frustration was that no one knew what they were talking about or who to ask for more info. I imagine customer retention is a nightmare because everyone I spoke to who signed up during this promotional period had the same issues. I plan on getting rid of this card at the end of the year. I would most likely stay if I had received a follow-up call just ONCE from the 7 customer service reps that promised to call me back with an update. I guess some apology skymiles would help with my retention, too. But I’d probably have to wait another 8 months to get those miles anyway. PEACE Amex.

6 years ago

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Sherri Rose Orem, UT

I LOVE MY AMEX CARD! I have been a member of American Express for over 20 years. I have used their "lost or stolen" guarantee and they stood up to their promise. The customer service is first rate. No complaints here!

6 years ago

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Troy Millett Lindon, UT

I have had an American Express Skymiles card (with Delta) for probably around 13 years or more. I appreciate earning miles for travel and the companion fare ticket I get each year. The annual fee ($100 or $120) seems a bit steep though. I also like the free checked bags with my card.

6 years ago

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Sarah Fairfax, VA

They have some great credit cards that I have used through the years. Their cashback program is easy to use, they have some great deals throughout the year when you use your card and overall I am pleased with their service.

6 years ago

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James Crawley New York, NY

I have the Delta Gold Skymiles card and the Blue Cash back card. American Express is fine...but not stellar. I think the company used to be higher end and more cutting edge but I don't think they are the leader in higher end credit cards anymore. I think JP Morgan is better.

6 years ago

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Joanna Hester Gilbert, AZ

We originally only had an Amex card because it was in partnership with Costco. However, once that partnership end, we obtained another Amex card because we loved the benefits so much!

6 years ago

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L. Fowler Pleasant Grove, UT

I got a Amex card when I was wanting to get frequent flyer miles. It delivered on the miles but there was an annual fee involved of $99. I really don't want to pay anymore for a credit card if I don't have to. Cancelling the service went well though. Their customer service was great to work with.

6 years ago

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Robyn Rhoton Alpine, UT

I use my American Express credit card because I like the flexibility of how I can use the points. I can use points for flights, hotels and even charity. American Express is not accepted everywhere but I find I can use the card at most places. They have also been great to follow up on questionable charges which gives me peace of mind.

6 years ago

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Maryayb Draper, UT

I’m all about the benefits! I have multiple cards and love them all! I love the delta miles and the flexibility of membership rewards points that I use for travel as well or for gift cards etc!

7 years ago

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Verified Customer

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STEVEN A TILLETT Pearland, TX

They're the best customer focused organization in the world.

4 years ago

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Phyllis Kent Glendale, AZ

I love my American Express card. I can pay my utilities and groceries and get miles for Delta Airlines. Thank you American Express!!

2 years ago

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Gina Donofrio Lafayette, TN

I've had this card for decades. The quality of customer care is outstanding and never changed. With no interest and widely accepted really helps me.

2 years ago

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AlisaD Salt Lake City, UT

Love using this card to get cash back on purchases. We have recently enjoyed using it to dine out and getting a credit on our meal.

3 years ago

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Abram Nicholson

I have been with Amex for several years and i am very pleased with American Express and the customer service are professional.

4 years ago

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Fair and unfair loyalty program

Amex out sources a lot of its customer service. Hard to understand the personnel speaking to you with broken english. They rewards program use to be better. They don't offer reduced interest rates during difficult times like today.

4 years ago

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cecropia

American Express is an overpriced card. They have the highest annual fees of any card company and the card is just not worth it. Great customer service reps but the corporate mentality is definitely anti-consumer. Avoid this company and any of its products.

5 years ago

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Tiffany I Gaithersburg, MD

My favorite card to use. I build up rewards with every purchase. I use this card more than my debit card. Only wish AMEX was accepted everywhere.

5 years ago

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Beverly Schacher Long Beach, MS

Great fraud detection! They notified me of irregular activity, cancelled my card and got a replacement sent out quickly.

5 years ago

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Kimsreview Olney, MD

Love my Amex card. I get delta points for it and use it to buy anything from groceries to clothes. I pay it monthly and use the points for vacations.

5 years ago

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Keith

The value and support of the American Express card is well known and is powerful. Rates are fair and usually it's a charge card and a credit card.

5 years ago

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Brittany Wilkinson Herriman, UT

I loved my American Express. American Express has great customer service and takes great care of my if I even need to contact them.

5 years ago

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Gail Independence, KY

I love my American Express Card. NO problems ever. I can't think of one thing I could complain about. Keep up the good work American Express!

5 years ago

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Matthew Driggs Salt Lake City, UT

They have a great rewards program. The only bummer is that not everyone takes their card. When they do, the rewards are great.

6 years ago

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intelly-gent.com

excellent customer care,upgrades at earliest to suit the needs of the customers, card imits are great when compared to so many other cards

6 years ago

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Kip Fowler Pleasant Grove, UT

I use this card for company expenses and they are great to work with. I have never had a problem with them and their customer service is reliable and efficient.

6 years ago

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Rachelle Rude Mankato, MN

If you have a dispute OR fraud ... go with AMEX! They are a company that truly takes care of you alway. Have trustwd them for years. Love my AMEX!

6 years ago

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Mary Ann Johnson Thomasville, GA

i was not please when i tried to pay a bill and the company that i was paying said they did not honor american express cards, so i had to go and purchase a money order to pay my bill

7 years ago

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Penny Haines Las Vegas, NV

They watched carefully for fraud charges & resolved them quickly. Was able to earn rewards & collect them easily when they were associated with Costco.

7 years ago

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Royal A. Brown III Winter Haven, FL

Great Service - Agents always professional, courteous & knowledgeable. Easy to manage using online website. Awards Program. Ease of Dispute Process.

7 years ago

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jeff Holden, MA

I have had my American Express Platinum credit card for 4 months. I use it for my business. I have paid them $42,264. While they advertise this card as no pre set spending limit, there is. They also want to call your bank and verify funds for a payment before you can use the card again. Their customer service is HORRIBLE! They transfer you around to India, Arizona back and forth. No one wants to help you all they do is read from a computer screen!

7 years ago

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RB

Received 0 cash from an atm, but atm reported cash was dispensed. This was my paycheck money, i was using for evacuation from fl when irma was on way. Amex refused to review the transaction before the 18th of sept. They refused to even credit me the money as badly as i needed it. I been with them for years and the absolutely refused to assist me. I immediately stopped my direct deposit and went with pnc bank.

7 years ago

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Dave Carpenter Germantown, MD

Good rewards card. Since we pay off each month, we pay no interest and make several hundred dollars each year in rewards that we use to pay off travel.

7 years ago

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robert Brancato Rapid City, SD

Contact made to the company for both payment and interest rate increase. They were quick and resolved the issue immediately.

7 years ago

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Shawn Marie Woodbridge Matthews, NC

Any time I've had a problem, AMEX Starwood Preferred has expeditiously solved my issues. Stellar customer service support.

7 years ago

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Rodger Reed Long Beach, CA

American Express goes above and beyond for their customers and are, in my opinion, the standard by which all credit card companies should be judged.

7 years ago

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Ryan Detroit, MI

Great customer service experience. They tried to solve the issue quickly without wait time for a chat with a representative.

7 years ago

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Caroline Ahoubim

Amex is by far my favorite credit card. I have 5 Amex cards all together and don't want to ever use a different card when shopping. Thank you!

9 months ago

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TBear.93

I have had no issues with American Express for as long as I've used them (since 2016). I really like how easy their app is to use.

10 months ago

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allison

After being an AMEX customer for over 30 years when my checking account was HACKED & my bank did not notify me by an immediate way, only by a letter which took over 2 weeks - AMEX's payment was bounced back - Amex then immediately CANCELED my cards and would not reinstate them even after I had a notarized letter from my bank saying it was NO FAULT of my own that my account was hacked & my payment bounced! Disgusting way to treat a 30+ year customer - plus their yearly fees are crazy high anyway

11 months ago

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Hank Ricardo Winnipeg, MB

I got lots of miles and savings on my purchases and there are partnerships with Starbucks and Lyft that make it so appealing to earn rewards faster. Great incentives.

1 year ago

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Bisi Oyewusi Minneapolis, MN

I love Amex for rescuing people in times of need. However, the repayment process is not always good for consumers as one needs to pay them back at once. I think one needs to be given opportunity to break the repayments down rather than just once.

1 year ago