Name: American Express (Amex)
Rating: 4.2

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Penny Haines Las Vegas, NV

They watched carefully for fraud charges & resolved them quickly. Was able to earn rewards & collect them easily when they were associated with Costco.

6 years ago

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Royal A. Brown III Winter Haven, FL

Great Service - Agents always professional, courteous & knowledgeable. Easy to manage using online website. Awards Program. Ease of Dispute Process.

6 years ago

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jeff Holden, MA

I have had my American Express Platinum credit card for 4 months. I use it for my business. I have paid them $42,264. While they advertise this card as no pre set spending limit, there is. They also want to call your bank and verify funds for a payment before you can use the card again. Their customer service is HORRIBLE! They transfer you around to India, Arizona back and forth. No one wants to help you all they do is read from a computer screen!

7 years ago

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RB

Received 0 cash from an atm, but atm reported cash was dispensed. This was my paycheck money, i was using for evacuation from fl when irma was on way. Amex refused to review the transaction before the 18th of sept. They refused to even credit me the money as badly as i needed it. I been with them for years and the absolutely refused to assist me. I immediately stopped my direct deposit and went with pnc bank.

7 years ago

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Dave Carpenter Germantown, MD

Good rewards card. Since we pay off each month, we pay no interest and make several hundred dollars each year in rewards that we use to pay off travel.

7 years ago

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robert Brancato Rapid City, SD

Contact made to the company for both payment and interest rate increase. They were quick and resolved the issue immediately.

7 years ago

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Shawn Marie Woodbridge Matthews, NC

Any time I've had a problem, AMEX Starwood Preferred has expeditiously solved my issues. Stellar customer service support.

7 years ago

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Rodger Reed Long Beach, CA

American Express goes above and beyond for their customers and are, in my opinion, the standard by which all credit card companies should be judged.

7 years ago

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Ryan Detroit, MI

Great customer service experience. They tried to solve the issue quickly without wait time for a chat with a representative.

7 years ago

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Edward Keenan Secaucus, NJ

I've been a card holder for over 25 years. Travel benefits are simply the best and customer service agents always super helpful when I need them

10 months ago

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Angie New York, NY

American Express was a good credit card company but the cost for their yearly fee was just too much to continue being a customer. They are very credible and I would go back if it wasn't for the cost to be a cardholder.

11 months ago

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Dahlia West Hills, CA

I like American Express because it is accepted at most retail stores. I have not experienced any major issues when using my card. I've had my cards for several month now and I have not ad to call customer assistance.

11 months ago

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Jeri Bryant

I have 2 cards with them and love the services they provide and the update on events they sent me too. the international benefits are the best period.

1 year ago

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K.I.W. Lawrence, KS

Decent card but their travel perks aren't all they are cracked up to be and the customer service isn't anything to write home about. The concierge service didn't get me any better deals I couldn't get myself but it does save a little time.

1 year ago

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Carlos Agosto

I like this card many benefits many offer but he don’t offer time with out interest like other card. Many other offer 12-18 with out interest and this is very attractive for many new costumer like Me !!!

1 year ago

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Beth Perkins Great Falls, MT

Customer Service is excellent. I do however have a problem with it not being accepted in all the same places as visa or mastercard. I've been told its due to fees. Maybe I received incorrect or bad info. Can;t tell you how many times I've gone to purchase something and was told - we don't accept American Express here.

1 year ago

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Ingaborg Howard MO

I have been with Amex for a lot of years. They have always had my best interest when I have spoken with them through out the years. Thank you American Express.

1 year ago

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ERVIN CLARK Maumelle, AR

Over 40yr member. Love the quality of support. Variety card options to fit ur needs. Would love to see annaul fees decrease. Would love for merchant charge to lessen

1 year ago

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andrea stevens LA

The fact that you are restricted to what places accept this cards is a down fall. But I know the higher level cards have great offers which is why people stay with Amex. Just not for people with little to no credit

1 year ago

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Elena Saint Augustine, FL

Love my American Express card. I've had it ever since college and never had a bad experience. Their website and app is easy to navigate and they have good incentives.

1 year ago Edited March 8, 2023

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Alan Fenech Brighton, MI

American Express is a great company with Awesome customer service! They more than help whenever they can. go with American Express! You won't be sorry!!

1 year ago

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angi bowerman Tipp City, OH

This is a good card to use if you spend a LOT of money, can easily pay off bills at the end of the month, and use the card that has the huge yearly fee. With the fee, you can earn good cash-back on grocery store purchases. If you do not spend a great deal, though, it is not worth investing in.

1 year ago

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Alicia Rivero Dallas, TX

I got this credit card to earn points for delta. It has been a great card so far but I do wish American Express was accepted at more locations. I would use it to pay for so much more if more people accepted it.

1 year ago

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Chuck Holley Scottsdale, AZ

I have been an AX card user for about 30 years. There has been over the years a descripency on some of the charges by seller, AX takes CARE OF THEIR CUSTOMERS

2 years ago

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Henry Lebensbaum Andover, MA

excellent service and customer support. They overcharge their providers more than their competitors. This is one reason why some places refuse to carry them. I also detest their annual fee.

2 years ago

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Shelton Germaine Rogers, AR

I have had my Amex account now for several years. I would place them in about the middle of the road. Their rates are not the greatest but also aren't the worst. I rarely use any of my CCs but this would be in my top 5 or so to use should the need arise.

2 years ago

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Jepheth White Fairfield, CA

I love the different options of credit limits you’re able to get. Plus the fact that regardless of which card you get, you still get AMEX deals and quality service.

2 years ago

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Joshua Richmond Lexington, KY

Great intro APR of 0% for new customers; but they are also one of the few credit card companies that once they start charging you interest, they make you pay that interest on top of your minimum payment. Which can confuse some people who are new to credit cards. Customer service was very rude as well when i asked about the minimum being so much they gave me attitude and asked if I read the agreement fully and that if I had read it properly then I would know about the interest being added to the minimum. Just overall the worst Credit card company Ive been with and I've had 2 capital one cards, a credit one card, and a discover card; all much better than AMEX

2 years ago

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Charles Hughes Southport, NC

We don't use this product very much because of its higher interest rate even though we pay off monthly. However, we recently started using for the reward points for lodging and it's been a very positive experience.

2 years ago

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Gary Wilkins

American Express is ok as long as things are going well — a major problem I had was customer representatives . Oftentimes I could barely understand them due to their accents ( outsourced) and some of there practices are shady . I once sent a 4000$ payment and they dropped my line of credit that amount - having never been late — I was livid

2 years ago

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Wendy Shaw Queens, NY

Very reliable. 24-hour access. Online savings account. Also a variety of different ways to save !!! Via -credit cards, debit cards, prepaid cards, gift cards, and bank accounts. Very competitive rates too!!!!

2 years ago

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Claudine Doyle CA

I really love my Delta American Express card. I earn great benefits from using it!! I think $95 yearly fee is super steep though. It’s the only card that requires and annual fee and that is a big con for me.

2 years ago

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RCSmith Frankfort, KY

I have been a customer of American Express for years. My experiences with American Express have been good. I would like for their rewards program to add a cash back instead of just a credit. But a credit to account is good.

2 years ago

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KG Lebanon, NJ

I have my blue card with AMEX and it has always been easy to use however whenever I need to use planet it never works and it’s difficult to get a promotion for a loan when you need it. Whenever I don’t need a loan it seems to be available which is a little inconvenient otherwise it’s a good card.

2 years ago

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Carolina camacho

I love American Express! Through American Express, I get flying miles and I have been able to travel to so many new places! I save so much money with American Express

3 years ago

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Cris Balmanno Riverton, UT

Rates are a bit high, and they're not accepted everywhere which becomes problematic and makes me need to carry a second card, but their customer service is great and I enjoy the perks.

3 years ago

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Leonard Leo Potomac, MD

AMEX used to be synonymous for customer service and perks. However, these qualities have gone down over the years. Their Blue card is no annual fee with cashback at 3% for groceries. Email status is great. You have to monitor your rewards, because special incentives are not always posted.

3 years ago

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Jun Chen Rockville, MD

I have a good experience to use American Express card. It is safe to use even in outside of USA and the transaction fees are low. I also have a good experience for its custom services.

3 years ago Edited September 14, 2021

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Joannetta Jarman Secaucus, NJ

We have been using amex since the 70s and its our most used card still. They have great customer service and great policies on working with merchants and insuring items.

3 years ago

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Eban Beltran Arlington, TX

We love our Delta SkyMiles card. For a couple of years it’s no longer been accepted at Costco, but that’s been the only real downside! This is my go-to credit card.

3 years ago

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Jared Provo, UT

My limited experience with American Express has been good for the most part. I have the Delta credit card, and my only complaint so far is that the value of a SkyMile isn't as readily accessible as I would like.

3 years ago Edited September 14, 2021

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Jennifer Ashby Lehi, UT

I have been pleased with my AMEX cards. I have been able to earn great rewards. The only downside is that you sometimes can’t use them everywhere. They have resolved any issues that I have had.

3 years ago

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Jeff Blosil Kennewick, WA

In the short time I have had my card I was able to earn enough miles for a free trip! The customer service is also amazing and I don't spend hours trying to reach someone.

4 years ago

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Michelle Pyne Hoschton, GA

We have had an American Express card for several years. Processing is always accurate, and they are always responsive to our questions and helpful when we express a need.

4 years ago

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Melissa Providence, UT

Love the protection I have with using my American Express credit card. They have great to work with when purchases have gone wrong. Excellent customer service.

4 years ago

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Julie Earl Magna, UT

Great credit card with great benefits. I have the Hilton Honors and have used this card to earn points towards travel. I have no complaints about my American Express card!

4 years ago

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Ashlee Bair Los Angeles, CA

We love the customer service and rewards given by Amex! They are such a great credit card company to use. Don’t love annual fees but we usually steer clear of those cards.

4 years ago

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Morgan whiting Los Angeles, CA

We had an American Express 15 years ago. We made payments every month. One month we completely paid it off and they cancelled the card with no reason. We were very confused and not happy. We have now had an American Express for a few years and are happy with our current experience. My only complaint now is that some places don't take Amex.

4 years ago

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Nathan Broomfield, CO

I have been an AMEX customer for over three years and have always been overly impressed with their customer service and speed at which they are able to process my requests

4 years ago

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Dayna Riverton, UT

I love my AMEX card and the rewards that it offers me as a small business owner. I am able to take my family on a free vacation every year because those rewards.

4 years ago