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American Express (Amex)

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5.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 29th, 2024

As one of the most well-known credit issuers, American Express offers personal, business, and corporate credit cards to consumers with an array of rewards for a variety of uses.

As a more prestigious credit card issuer, American Express generally requires a good, if not excellent, credit score for approval on many of its cards. For such creditworthy consumers, American Express credit cards are a great option, providing generous rewards options, which may also require much higher fees than you would see with other credit card issuers. 

If you have poor to fair credit, American Express may have some card options available for you, but you will be limited in rewards and perks.

Continue reading for pros and cons, and American Express reviews from real customers.

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The Good

  • Variety of Cards
  • Rewards Options
  • Free Credit Score Monitoring
  • Amex Offers and Benefits
  • Cobrand Partnerships
  • Premium Car Rental Protection
  • Fraud Safeguards
  • Customer Reviews

Variety of Cards

American Express offers a variety of credit cards with various rewards, perks, and benefits. Types of cards include:

  • Cash Back
  • Rewards Points*
  • No Annual Fee
  • 0% Intro APR
  • Low Interest
  • Travel
  • Airline
  • Hotel

*Many of the rewards cards have high annual fees to consider.

An array of options allows consumers to compare cards and ultimately choose the best card for their needs. It is important to note that American Express also has business credit card and corporate credit card options.

Rewards Options

American Express offers several rewards programs, cash back rewards, travel rewards, and business rewards, allowing consumers to either earn cash back, points, miles, and/or other benefits.

Offering generous rewards on a variety of cards, American Express can be a good option for creditworthy consumers who will be most able to maximize on rewards through their spending and use of the card.

Keep in mind that cards offering exclusive rewards have a much higher annual fee than you might see with other American Express credit cards, or rewards cards from other lenders. It is important to ensure that your use of the card will be worth the money spent on a card's annual fee.

Free Credit Score Monitoring   

To manage and understand your credit score better, American Express offers the MyCredit Guide service.

You don't need to be an American Express cardholder to use MyCredit Guide, but you must make a MyCredit Guide account to access its services.

MyCredit Guide services include the following:

  • Free credit reports
  • Credit change alerts
  • Personalized recommendations for improving your credit score
  • Credit score simulator

MyCredit Guide is free to use and will not hurt your credit score. It is important to note that this service provides you with your VantageScore by TransUnion.

Amex Offers and Benefits

All American Express credit cards come with access to Amex offers and benefits which can save you money. These offers and benefits are provided by a variety of merchants and are generally point or cash back offers when you spend a certain amount of money.

Some offers have an enrollment quota, limiting the number of cardholders who can register for that specific offer. An offer may still appear on your account even if enrollment has been filled, but you won't be able to register.

Be mindful that some offers are card-specific. If you have multiple American Express cards, make sure you keep track of which offers you've unlocked and on which card.

Cobrand Partnerships

American Express has some cobrand partnerships that are exclusive to the company, such as Delta and Hilton. These partnerships provide cardholders with access to additional benefits and perks when they use their card on expenses specific to the cobranded company.

Premium Car Rental Protection

American Express Premium Car Rental Protection is an additional insurance product offered by the company.

This program helps you save more on car rental coverage and offers the following features and coverage:

  • Flat rate of $19.95/$24.95 per rental period, not per day
  • Pay only when you rent
  • Provided coverage is not subject to a policy deductible
  • Worldwide coverage
  • Up to 42 consecutive days of coverage
  • Coverage ranges from $5,000–$100,000

Liability coverage is not included.

Fraud Safeguards 

American Express offers solutions to prevent fraud, including card identification verification, counterfeit detection, electronic verification, and charge authorization. Through the American Express online Security Center, you can report cases of credit card fraud, report a lost or stolen card, and learn more about how American Express protects your information and credit cards.

American Express takes your security seriously and also provides mobile wallet security and SafeKey services to protect you while shopping online.

Customer Reviews

The majority of American Express reviews on BestCompany.com are four or five stars. Customers most often highlight excellent customer service and great rewards, particularly for travel.

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The Bad

  • Credit Score Requirements
  • Charge Cards
  • Fees

Credit Score Requirements

Many American Express credit cards require a good to excellent credit score to qualify. This may not be attainable for all borrowers, and we would recommend that low credit borrowers look elsewhere for a credit card, at least to compare offerings with American Express.

American Express' high credit requirement is due to the exclusive rewards offered with some of its cards, which is also an indication of higher annual fees.

Charge Cards

Some cards offered by American Express are charge cards not credit cards.

Charge cards and credit cards are similar in use, but a charge card has no spending limit and cardholders are generally expected to pay their bill in full each month, whereas a credit card cardholder can just pay the minimum balance. Although charge cards don't have a set credit limit, that does not mean that they offer unlimited spending.

The following American Express cards are considered to be charge cards:

  • Platinum card
  • Gold card
  • Green card

Make sure that you know the rates and terms of the card you are applying for, as you wouldn't want to end up with a charge card when you actually want a credit card.

Fees

Depending on the card, American Express can charge some of the most expensive annual fees in the industry. However, as with many credit card companies, the first year might have no annual fee.

American Express charges a late payment fee of $38 on any unpaid amount. A late payment may also result in a penalty APR.

While some companies in the industry do not charge a foreign transaction fee, American Express charges one, which can be inconvenient for frequent travelers.

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The Bottom Line

American Express credit cards are a great option for consumers with an established credit history, generally maintaining excellent credit. Offering various travel rewards cards, American Express may also be one of the best options for frequent travelers. However, American Express does offer a variety of cards meant for everyday purchases that may be a better option for some consumers.

American Express offers cash back, points, and miles rewards, in addition to membership rewards points, but some of the rewards cards have very high annual fees.

Based on customer reviews, we would recommend looking into American Express for your credit card needs, especially if you are looking for generous and exclusive rewards options.

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3.3

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883 Reviews

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65%

4 grade

20%

3 grade

8%

2 grade

3%

1 grade

5%

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MB

I was originally impressed with American Express and their customer service. When they get things right automatically, they are wonderful. But they are a huge bureaucracy full of red tape, and when they get things wrong, there is no power in heaven or earth capable of changing it. Regardless of your documentation, if they don’t follow through on their offers or promises, you won’t get them. And you can forget about the usual protections against shoddy or disreputable merchants - American Express is more concerned about businesses accepting their card (rarer than you might expect), than they are about you. And that’s what this is all about, really - even if you’re an American Express Platinum customer, they don’t care about you at all. They’ll say whatever to get you in the door and then treat you like garbage because they know you’re stuck with them and their ridiculously high annual fees.

4 months ago

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EH

Lost my card over 18 months ago. Which means I have zero access to statements, because they're only available online. And I have zero access to my online account, to even see what is due, or when, because you have to have your card and card number for that. I've called and emailed repeatedly asking them to cancel that card, to send me a new one, to provide me with statements, etc. All that they do is verify my contact information, my income, and then ask for my bank account information so they can set up automatic payments. I have explicitly started phone calls by telling them I am ONLY calling to cancel the card that was lost 18 months ago to ensure there are no fraudulent charges and to regain access to my online account and statements so that I can ensure they are probably applying payments, and they have failed to do either for me in over 18 months. Have even filed complaints with BBB, AG, etc. Their response is always "we've reached out to the complainant directly to resolve the matter," then send me a printed letter that says "call us on our general toll-free customer service number..." the same one that has repeatedly done nothing but beg for my bank information and ignore my actual reason for calling. This company is a scam that cares ONLY about keeping the bills coming to you and getting your bank account information. There are a million other credit cards out there, and literally every single one is more legit than American Express.

8 months ago

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Marsha Cummings Leesburg, VA

American Express / Amex Travel - The Worst Experience In March, I book a trip for my family going to Greece in June 2023 using my American Express through Amex Travel. This was my first time booking through Amex travel and it will be my last…… My brother suddenly passed and had I to cancel our family vacation trip. Now I am making funeral arrangements and booking flight to Trinidad because that where he lived. I spent four hours with a representative from Amex explaining my situation in order to get a refund for our vacation trip. Once we were done the representative assured me that a refund from the airline and hotel was not a problem once I sent their team (Amex Travel Refunds) my brother death certificate and proof of relationship. Which I complied and sent all the necessary documents. It has been three months and I am still waiting on my refund. After sending an email for a status update, I received an email stating that my refund has been delayed beyond the previously communicated timeframe and if there are any additional delays, they will keep me informed. I highly recommend you stay away from both American Express and Amex Travel. This is just unbelievable that it’s taking this long to get a refund and that I am still paying both cost and interest on a trip that I never went on that I cancelled in ample time.

1 year ago

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Amanda Labs Lawrenceville, GA

I have had this card since 2014 it was an amazing card ! Well just recently i had money for concert tickets coming back to my account. The amount was deposited into my account 2 days later they withdrew the money to hold it. To verify that it was a real. Even with proof from ticketmaster. Now this wouldnt be a big deal if they didn't keep lying to me about it or i guess not telling me 100% of the truth. Some people are saying we haven't gotten the money from them but the "managers" have said that they had. No one apparently can tell me what's going on other than i have to wait 7 days from the 27th even though it was deposited on the 25th. They state its in the terms and conditions but never in there does it state they have the right to remove the fund from the account to hold it 2 days after the fact. Beyond irritated and after I return home i will be probably closing my account with them based off of horrible customer service which okay with yelling at you and hanging up on you. Even if you swear at them and try to politely handle this!!! Beyond horrible!!!!

7 years ago

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jeff Holden, MA

I have had my American Express Platinum credit card for 4 months. I use it for my business. I have paid them $42,264. While they advertise this card as no pre set spending limit, there is. They also want to call your bank and verify funds for a payment before you can use the card again. Their customer service is HORRIBLE! They transfer you around to India, Arizona back and forth. No one wants to help you all they do is read from a computer screen!

7 years ago

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RB

Received 0 cash from an atm, but atm reported cash was dispensed. This was my paycheck money, i was using for evacuation from fl when irma was on way. Amex refused to review the transaction before the 18th of sept. They refused to even credit me the money as badly as i needed it. I been with them for years and the absolutely refused to assist me. I immediately stopped my direct deposit and went with pnc bank.

7 years ago

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allison

After being an AMEX customer for over 30 years when my checking account was HACKED & my bank did not notify me by an immediate way, only by a letter which took over 2 weeks - AMEX's payment was bounced back - Amex then immediately CANCELED my cards and would not reinstate them even after I had a notarized letter from my bank saying it was NO FAULT of my own that my account was hacked & my payment bounced! Disgusting way to treat a 30+ year customer - plus their yearly fees are crazy high anyway

11 months ago

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Joshua Richmond Lexington, KY

Great intro APR of 0% for new customers; but they are also one of the few credit card companies that once they start charging you interest, they make you pay that interest on top of your minimum payment. Which can confuse some people who are new to credit cards. Customer service was very rude as well when i asked about the minimum being so much they gave me attitude and asked if I read the agreement fully and that if I had read it properly then I would know about the interest being added to the minimum. Just overall the worst Credit card company Ive been with and I've had 2 capital one cards, a credit one card, and a discover card; all much better than AMEX

2 years ago

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TommyT Flower Mound, TX

American Express is all about the vendor and not very customer (consumer) focus. We basically got scammed and called AMEX to cancel the card and switch. After they sent us the new card, AMEX still allowed the scammer to make charges to the NEW card!! what was the whole point of canceling the old card if you are going to allow them to continue charging the new card? I had to contact the attorney general to get the matter resolved. AMEX is all about letting merchants charge all sorts of fees and then go after the consumer no matter if its correct or not. After a quick search, I discover there was a big class-action lawsuit against American Express. PLUS this is the worst credit card to get as MOST merchants don't take it. Never again!

4 years ago

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Francis Adesuyi

They are terribly unresponsive and difficult to reach. No email. No complaint form. Agents' English is difficult, if not impossible to understand.Worst customer service I ever see in US, they don't give me what they offer, and said am not eligible without any proof and reason the customer is really bad

1 year ago Edited March 29, 2024

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Joseph Rice

Very disappointed with the lack of customer service. Today I was placed on hold for nearly 10 minutes and then transferred three times. I received a notice of a new $150 membership charge—I will not be renewing as there are other more attractive card offers with more customer-friendly fees, rates, and service.

1 year ago

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David Adrian Morales Weslaco, TX

I really, really do not like Amex. They arent accepted at many places and charge more to use their products. The benefits they give are OK but not worth the annual fees, additional fees, or hits they do to your credit score. Even with a good credit score, they dont approve you. Then, they sell your info and drop your credit score so its harder to get a approved with someone else. Its always a hassle dealing with their customer service even when its their fault. There are other creditors that offer the same benefits for much less.

1 year ago Edited May 22, 2023

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ENRIQUE GODINEZ Norwalk, CA

Horrible experience with these arrogant people. With a FICO score of 790, AMEX delivered a letter asking me to deal with the IRS and request copies of my w-2, a transcript of my income tax returns, I don't think this is even legal here in California, my state. Additionally, good look dealing with the IRS, the typical wait to request, not free, it is $40 dollars, your IRS Income Tax Return Transcripts is 18 months. I should report AMEX to the FTC!

2 years ago

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martins timothy

Horrible customer service experience with Amex on a new account due to a system error, and very poor to no resolution to correct the issue. Sad to see the Amex quality of service decline so far from what it used to be.

1 year ago

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Christopher D

They are a horrible company. Unwilling to fix mistakes made. Customer service sucks. Can't even understand what they are saying when they talk. Just an overall crappy company with a brand name.

7 years ago

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Irfan Khan

Representative gave incomplete information about cards and its benifits. Feeling like he fooled me. Offers on many other cards are much better than AMEX. Will never recommend this card to anyone in India.

7 years ago

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C. Ward Lutherville-Timonium, MD

Never been approved even with great credit score . It’s giving discrimination . They tell you what you need to qualify and run a hard credit report costing you time and a lower score . If you get approved just know you’re OFFICIAL

1 year ago

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Tim Berrett American Fork, UT

I cancelled all my AMEX cards after some bad experiences. This company has poor customer service, increases interest rates often, and changes card perks without communicating. I was particularly disappointed in their Delta/Amex partnership and the frequent changes they made to those perks with no notification. Use anyone but AMEX.

6 years ago

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Celia Waipahu, HI

DONT GET THIS CARD. We applied for it and regret it. We just paid it off and no longer use it. Cant close the account because it counts against us with our credit so we'll just keep it close until we are desperate and need to use it.

6 years ago

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Tualagi Saint George, UT

down fall is not a lot of places accept American Express. It is not a card i like to spend often . i had to cut it up because of the rude service i got when i called them due to charges i saw on my bill from a state i have never visited.

6 years ago

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Al Giral Edison, NJ

I really thought this card was a good idea to have, but your money is not protected against unauthorized purchases, I have been trying to resolve an issue but no solution..

7 years ago

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Jr Orem, UT

worse credit card company i have dealt with. they are so rude. not helpful at all. they charge you a high interest fee. do not report on time payments to credit bureau. i am so happy i get rid of this card.

6 years ago

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Peter Land O' Lakes, FL

They had ridiculous fees, and very poor customer service. They are ancce everywhere and that’s a plus, other than that pretty average.

1 year ago

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Charles Alexander

I had been their customer since 1999, they provided excellent service, but have not looked out for my interests when I was scammed

6 years ago

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DENIS GONZALEZ Alfred, ME

Because it has very low credit limits, despite the good credit record I have. It's hardly accepted anywhere in my country.

7 years ago

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Augusta Lynn Eaglin-Porter Cape Coral, FL

Their machine did not give me $40 I tried to get from bank machine. They subtracted from my money and been trying to get it fixed.

7 years ago

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Michael Occhipinti Raleigh, NC

Terrible experience. Their customer service is absolutely terrible. I have wasted 10-15hrs of my time on the phone.

6 years ago

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Reggie

Terrible. Not telling the long story. Had ya for 4 yrs. No longer will. No more needs to be said.

7 years ago

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Keith Gornjak

Crap company that jacks your interest whenever they can! I canceled card and will never deal with them again!

9 months ago

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Mark Erwin Follansbee, WV

Extremely hard to get a card from them and they would check your credit every 6 months and just cancel you for any reason

3 years ago

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Danielle Damico Charlotte, NC

Well I can't stand Amex cards. And they send u so many it's ridiculous..they need to send one an only one so we don't get our good account mixed up

3 years ago

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Customer Saratoga Springs, UT

Fees are so high and not everyone takes them. Customer Service are hard to talk to because most don’t speak good English.

5 years ago

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Grant Lowell Crezee West Jordan, UT

Spent a lot on interest. The payments are just enough to never pay off the bill.

7 years ago

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Roy

they think they are great not the customer they are rude and make me unhappy

5 years ago

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Anonymous Cleveland, OH

not acceoted everywhere and not good experiance with the company as a whole

6 years ago

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Gottfried Tittiger San Francisco, CA

Terrible customer service and follow through, particulalry in travel services.

7 years ago

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Oscar Tovar San Vicente

The inability to deliver a simple card is unbelievable (Amex MEX).

7 years ago

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Lifeadon Chicago, IL

They sent me a card with the wrong name and they wouldn’t fix it so I canceled it...

4 years ago

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Sally

cut me off when i got laid off had never been late

5 years ago

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Daniel Coburn

Worst company around for how they treat their customers

6 years ago

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Chris Wootton Ogden, UT

Not a great company very expensive fees.

7 years ago

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Vernon Cline Savannah, GA

they decline every single transaction as :fraud protection:

7 years ago

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Gunner Saint Charles, MO

Interest rate to high. Credit card rules to complicated

7 years ago

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Shannon Cummings Miami, FL

Nothing but problems. Not accepted everywhere like their competitors

1 year ago

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Brian Wamboga Chicago, IL

American express are easily declined on billing sites

1 year ago