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American Express (Amex)

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5.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 29th, 2024

As one of the most well-known credit issuers, American Express offers personal, business, and corporate credit cards to consumers with an array of rewards for a variety of uses.

As a more prestigious credit card issuer, American Express generally requires a good, if not excellent, credit score for approval on many of its cards. For such creditworthy consumers, American Express credit cards are a great option, providing generous rewards options, which may also require much higher fees than you would see with other credit card issuers. 

If you have poor to fair credit, American Express may have some card options available for you, but you will be limited in rewards and perks.

Continue reading for pros and cons, and American Express reviews from real customers.

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The Good

  • Variety of Cards
  • Rewards Options
  • Free Credit Score Monitoring
  • Amex Offers and Benefits
  • Cobrand Partnerships
  • Premium Car Rental Protection
  • Fraud Safeguards
  • Customer Reviews

Variety of Cards

American Express offers a variety of credit cards with various rewards, perks, and benefits. Types of cards include:

  • Cash Back
  • Rewards Points*
  • No Annual Fee
  • 0% Intro APR
  • Low Interest
  • Travel
  • Airline
  • Hotel

*Many of the rewards cards have high annual fees to consider.

An array of options allows consumers to compare cards and ultimately choose the best card for their needs. It is important to note that American Express also has business credit card and corporate credit card options.

Rewards Options

American Express offers several rewards programs, cash back rewards, travel rewards, and business rewards, allowing consumers to either earn cash back, points, miles, and/or other benefits.

Offering generous rewards on a variety of cards, American Express can be a good option for creditworthy consumers who will be most able to maximize on rewards through their spending and use of the card.

Keep in mind that cards offering exclusive rewards have a much higher annual fee than you might see with other American Express credit cards, or rewards cards from other lenders. It is important to ensure that your use of the card will be worth the money spent on a card's annual fee.

Free Credit Score Monitoring   

To manage and understand your credit score better, American Express offers the MyCredit Guide service.

You don't need to be an American Express cardholder to use MyCredit Guide, but you must make a MyCredit Guide account to access its services.

MyCredit Guide services include the following:

  • Free credit reports
  • Credit change alerts
  • Personalized recommendations for improving your credit score
  • Credit score simulator

MyCredit Guide is free to use and will not hurt your credit score. It is important to note that this service provides you with your VantageScore by TransUnion.

Amex Offers and Benefits

All American Express credit cards come with access to Amex offers and benefits which can save you money. These offers and benefits are provided by a variety of merchants and are generally point or cash back offers when you spend a certain amount of money.

Some offers have an enrollment quota, limiting the number of cardholders who can register for that specific offer. An offer may still appear on your account even if enrollment has been filled, but you won't be able to register.

Be mindful that some offers are card-specific. If you have multiple American Express cards, make sure you keep track of which offers you've unlocked and on which card.

Cobrand Partnerships

American Express has some cobrand partnerships that are exclusive to the company, such as Delta and Hilton. These partnerships provide cardholders with access to additional benefits and perks when they use their card on expenses specific to the cobranded company.

Premium Car Rental Protection

American Express Premium Car Rental Protection is an additional insurance product offered by the company.

This program helps you save more on car rental coverage and offers the following features and coverage:

  • Flat rate of $19.95/$24.95 per rental period, not per day
  • Pay only when you rent
  • Provided coverage is not subject to a policy deductible
  • Worldwide coverage
  • Up to 42 consecutive days of coverage
  • Coverage ranges from $5,000–$100,000

Liability coverage is not included.

Fraud Safeguards 

American Express offers solutions to prevent fraud, including card identification verification, counterfeit detection, electronic verification, and charge authorization. Through the American Express online Security Center, you can report cases of credit card fraud, report a lost or stolen card, and learn more about how American Express protects your information and credit cards.

American Express takes your security seriously and also provides mobile wallet security and SafeKey services to protect you while shopping online.

Customer Reviews

The majority of American Express reviews on BestCompany.com are four or five stars. Customers most often highlight excellent customer service and great rewards, particularly for travel.

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The Bad

  • Credit Score Requirements
  • Charge Cards
  • Fees

Credit Score Requirements

Many American Express credit cards require a good to excellent credit score to qualify. This may not be attainable for all borrowers, and we would recommend that low credit borrowers look elsewhere for a credit card, at least to compare offerings with American Express.

American Express' high credit requirement is due to the exclusive rewards offered with some of its cards, which is also an indication of higher annual fees.

Charge Cards

Some cards offered by American Express are charge cards not credit cards.

Charge cards and credit cards are similar in use, but a charge card has no spending limit and cardholders are generally expected to pay their bill in full each month, whereas a credit card cardholder can just pay the minimum balance. Although charge cards don't have a set credit limit, that does not mean that they offer unlimited spending.

The following American Express cards are considered to be charge cards:

  • Platinum card
  • Gold card
  • Green card

Make sure that you know the rates and terms of the card you are applying for, as you wouldn't want to end up with a charge card when you actually want a credit card.

Fees

Depending on the card, American Express can charge some of the most expensive annual fees in the industry. However, as with many credit card companies, the first year might have no annual fee.

American Express charges a late payment fee of $38 on any unpaid amount. A late payment may also result in a penalty APR.

While some companies in the industry do not charge a foreign transaction fee, American Express charges one, which can be inconvenient for frequent travelers.

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The Bottom Line

American Express credit cards are a great option for consumers with an established credit history, generally maintaining excellent credit. Offering various travel rewards cards, American Express may also be one of the best options for frequent travelers. However, American Express does offer a variety of cards meant for everyday purchases that may be a better option for some consumers.

American Express offers cash back, points, and miles rewards, in addition to membership rewards points, but some of the rewards cards have very high annual fees.

Based on customer reviews, we would recommend looking into American Express for your credit card needs, especially if you are looking for generous and exclusive rewards options.

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Star Rating

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3.3

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883 Reviews

Review Breakdown

5 grade

65%

4 grade

20%

3 grade

8%

2 grade

3%

1 grade

5%

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Jessica C. Apex, NC

I no longer have a card with American Express since they broke from Costco, but I never had any problems with them. I liked their website much better than Citibank's (who Costco partners with now), and they were really good to take care of the couple times my husband's card number was stolen and used, so that was very appreciated. They aren't accepted everywhere which can get annoying, but overall they were pretty good and I liked them. The only reason we were with them in the first place though was because of the partnership with Costco.

7 years ago

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Angela Baker Sykesville, MD

I have always love my Amex card however I may pay it off and close it, they will randomly go in and lower your credit without warning. I have always paid on time and quite a few times paid it off, then run it up again just to pay it off. They recently took me from a 20k credit to 8k. They say they do it if you your credit score goes down because of other balances. If I have never defaulted or been late, I would understand it. When credit card companies do that to you it impacts your credit score because it appears to high usage.

1 year ago

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Keerthana Manivannan Santa Clara, CA

I have the Amex Platinum. It's an expensive card to own but it's a great travel card. Had amazing bonus points to join Amex and that pulled me in. Their rewards programs are all aimed at high end luxury customers like for example the Equinox membership credit - but it's only applicable for the higher end of Equinox memberships and not the basic ones. Overall - okay I guess.

3 years ago

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Claudia Patrick Austin, AR

A prestigious card to use, however, is not flexible when trying to pay off a payment plan to avoid interest or the fee they charge to establish a payment plan. To reduce interest, I had to pay off the entire balance. Never use the card to purchase a major appliance on a payment plan that you intend to pay off early. The company won't let you do it. The plan is not very friendly. The card is good only for purchasing items that you plan to pay off the next billing cycle. Otherwise, it's not a reasonable tool.

3 years ago Edited January 24, 2022

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Mr Bernard Ellicott City, MD

Amex Gold card offers larger limit than most other cards. However it should be noted that if you have another Amex account ie; the every day card, the balance could counter your availability on your gold card account. Therefore your availability may not be what it appears. This could cause a serious problem if you have to make a large purchase for your business. You won't know until your purchase is declined and you call in to find out why.

3 years ago

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Mary Ann Johnson Thomasville, GA

i was not please when i tried to pay a bill and the company that i was paying said they did not honor american express cards, so i had to go and purchase a money order to pay my bill

7 years ago

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Bisi Oyewusi Minneapolis, MN

I love Amex for rescuing people in times of need. However, the repayment process is not always good for consumers as one needs to pay them back at once. I think one needs to be given opportunity to break the repayments down rather than just once.

1 year ago

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K.I.W. Lawrence, KS

Decent card but their travel perks aren't all they are cracked up to be and the customer service isn't anything to write home about. The concierge service didn't get me any better deals I couldn't get myself but it does save a little time.

1 year ago

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Beth Perkins Great Falls, MT

Customer Service is excellent. I do however have a problem with it not being accepted in all the same places as visa or mastercard. I've been told its due to fees. Maybe I received incorrect or bad info. Can;t tell you how many times I've gone to purchase something and was told - we don't accept American Express here.

1 year ago

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angi bowerman Tipp City, OH

This is a good card to use if you spend a LOT of money, can easily pay off bills at the end of the month, and use the card that has the huge yearly fee. With the fee, you can earn good cash-back on grocery store purchases. If you do not spend a great deal, though, it is not worth investing in.

2 years ago

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Shelton Germaine Rogers, AR

I have had my Amex account now for several years. I would place them in about the middle of the road. Their rates are not the greatest but also aren't the worst. I rarely use any of my CCs but this would be in my top 5 or so to use should the need arise.

2 years ago

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Gary Wilkins

American Express is ok as long as things are going well — a major problem I had was customer representatives . Oftentimes I could barely understand them due to their accents ( outsourced) and some of there practices are shady . I once sent a 4000$ payment and they dropped my line of credit that amount - having never been late — I was livid

3 years ago

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KG Lebanon, NJ

I have my blue card with AMEX and it has always been easy to use however whenever I need to use planet it never works and it’s difficult to get a promotion for a loan when you need it. Whenever I don’t need a loan it seems to be available which is a little inconvenient otherwise it’s a good card.

3 years ago

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Leonard Leo Potomac, MD

AMEX used to be synonymous for customer service and perks. However, these qualities have gone down over the years. Their Blue card is no annual fee with cashback at 3% for groceries. Email status is great. You have to monitor your rewards, because special incentives are not always posted.

3 years ago

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Morgan whiting Los Angeles, CA

We had an American Express 15 years ago. We made payments every month. One month we completely paid it off and they cancelled the card with no reason. We were very confused and not happy. We have now had an American Express for a few years and are happy with our current experience. My only complaint now is that some places don't take Amex.

4 years ago

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Jon Scoresby Saratoga Springs, UT

The card is good. the interest seems to be bit higher than other credit cares but as long as you don't forget to pay before the end of the month it's good. I have simple card and get a few points with every purchase. It adds up over time and eventually turns into a $25 gift card.

5 years ago

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Jennifer Ogden, UT

I had an American Express card for quite some time. I actually really liked the card and benefits but the yearly fees began to just be too much compared to my other 2 cards. I would recommend Amex to anyone who doesn't necessarily care about the annual fee.

5 years ago

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Nathan Hill Pleasant Grove, UT

I have always liked the perks with this card, but find them to be a little more expensive and a lot harder to use because not everyone accepts them. I still use this card and like it for the sky miles and the companion ticket.

6 years ago

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Lindsey B Orem, UT

Overpriced annual fees for a card with no added benefits. When I was looking for a card that offered great rewards I thought I had it with AMEX, it turns out that wasn't the case. The whole time I had the card I was underwhelmed. I would look into another card before signing up with AMEX.

6 years ago

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Kent Lehi, UT

I have an American Express card but I only use it when I have to. The cost to have the card is too much. And many times they charged me for services i didn't request. I had to cancel the services several times before they stopped charging me.

6 years ago

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Garth

I thought the fees are too high for the services provided. I didn't think there was enough flexibility with the card. They give me no advantages I could take it vantage of.

5 years ago

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Mario D Miami, FL

They lower your redemption value for reward points based on what purchases you want to credit, so you always get less than 100% value of your points balance.

7 years ago

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Catherine Trujillo Glendale, AZ

Not widely accepted. Many businesses do not accept american express. I chose it over a visa because I thought it was a better card but I was a bit disappointed.

7 years ago

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Aubrey Rentschler Salt Lake City, UT

I had an American Express card for over ten years, until they split from Costco. I did like their rewards program and never had any problems with them.

7 years ago

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Angie New York, NY

American Express was a good credit card company but the cost for their yearly fee was just too much to continue being a customer. They are very credible and I would go back if it wasn't for the cost to be a cardholder.

1 year ago

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Dahlia West Hills, CA

I like American Express because it is accepted at most retail stores. I have not experienced any major issues when using my card. I've had my cards for several month now and I have not ad to call customer assistance.

1 year ago

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Gabe Burton Riverton, UT

American Express is okay. It's accepted at many places, although my rate is a little higher than I'd like it to be, and they keep raising it even though I've NEVER missed a payment and my credit score is 730!!

3 years ago

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Brennan Orem, UT

I have found my American Express to be very underwhelming. The rewards aren't easy to redeem and use and it feels like the annual fees are too high. I wouldn't get an AMEX card if you are looking into them.

6 years ago

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Brody B Orem, UT

I've been underwhelmed by my American Express card. The perks aren't great and customer service is less than helpful. I would look into other options before enrolling with American Express.

6 years ago

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J Crawley Provo, UT

I've liked Amex in the past but I recently received an offer in the mail When I called Amex to inquire about it, I was told I did not qualify. Please don't send offers to me if I can't use them.

6 years ago

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Anoushka Ahuja Lecanto, FL

Amex is Okay card to have it’s better if you are qualified for large limits, due to higher transaction fees they are not accepted at all merchants

3 years ago

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Noureddine Lalami Brentwood, CA

Amex has a good reputation and solid financial offering but customer service tend to be a bit lack unless you are an upper class customer.

3 years ago

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Stan Burg

Their phone contact service is terrible. Kept repeating a representative will be with you in less than a minute but after 15 minutes I hung up.

6 years ago

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Cristiana Orem, UT

It took a long time to American Express accept my husband and I as a customer even thou we having good credit score. We only have the card because of Costco.

6 years ago

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Robin Orem, UT

i had to cut up this card and glad i did! Fees and interest rate is ridiculous. Customer service is awful. glad i don't have to deal with them anymore.

6 years ago

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NT Pleasant Grove, UT

interest rate is very high. i was sad when Costco stopped accepting American Express because that was the only reason i started using American Express was for that reason.

6 years ago

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Tony

do not use amex when purchasing in foriegn currencies, the fee over exchange rate is literally usury

5 years ago

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Tiffany Barney Salt Lake City, UT

Great card, but I prefer a card that will reimburse me for travel. I will keep my am ex though for emergencies.

5 years ago

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AnnMarie Baranik

I forgot to pay one payment on a card i didn’t use much and they shut down all my cards! I had 3 but now I have none!

10 months ago

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Diana Owen Aurora, CO

I've been disputing a charge that's recurring monthly on my account as it's not me and they won't let me cancel the charges.

1 year ago

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Pamela Watts

I love the Delta American Express Card (Gold), However the Platinum cards annual fee is too expensive and the benefits aren’t worth it at all.

1 year ago

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kevin bowling Pikeville, KY

Myself an my wife didn't fully understand what we were doing but thanks to customer service we finally got trough replacement of a card.

2 years ago Edited March 2, 2023

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Michael Surber Memphis, TN

American Express can only be used at certain places that's the only problem I really had with it just not a lot of people accept it.

3 years ago

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Keiana Knowles Tallahassee, FL

I’ve had okay experiences with American Express. They offer great rewards but many places don’t accept this card so it can be frustrating

3 years ago

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Nathan D. Warrendale, PA

I've had my card since 2018 and used it when I first got it but now I haven't used it as much as they haven't offered me new incentives.

5 years ago

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Tony Riverton, UT

Used to have an American Express, but hated having to pay an annual for for no discernible added benefit. Not even accepted everyplace.

5 years ago

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Katie Kearney Vienna, VA

I like my Amex card, the only downside is that there are still so many places that will not accept Amex cards which can be so frustrating!

6 years ago

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David Orem, UT

Really the reason it's a 3 is because I got zero benefits from using the card - really zero.

7 years ago

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Edmond

Limited acceptance of the card. Amex is not accepted as much as Visa or Mastercard

7 years ago

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Brina Morris Redding, CA

American Express lent me money when I needed it the most. They had a great incentive and the customer service was good

1 year ago