Verizon Wireless is the largest service provider of wireless telecommunications in the United States with over 150 million subscribers nationwide. In business since 2000, the company was originally a merger of Bell Atlantic and GTE, and over the last several years it has picked up several smaller regional carriers to build the largest wireless network in the United States.

Verizon has a wide variety of products and services to offer customers, including wireless phone service, basic phones, smartphones, tablets, wireless Internet, cloud storage for photos, videos, and other media. Verizon is one of the few companies that allows customers to integrate their Internet devices and cloud media.

Regarding Verizon's quality as a cell phone provider, there are several pros and cons worthy of consideration in addition to the 700+ Verizon reviews below.

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The Good

Devices Available
Plans Offered
Top Features
Smart Family
Deals

Devices Available

Verizon has the best selection of phones, including all of the latest Android and Apple devices, including ASUS, Google, LG, Motorola, Palm, Apple, and Samsung brands. Notable recent models include:

Apple iPhone Xs
Apple iPhone Xs Max
Apple iPhone Xr
Samsung Galaxy S10
Samsung Galaxy S10 plus
Samsung Galaxy S10e
Samsung Galaxy Note9
Google Pixel 4

Customers also have the option of device trade-ins or bringing their current phone. In fact, when you switch to Verizon with your current phone, you get a $250 PrePaid Mastercard in addition to a free SIM card when you order one online and pick it up in the store.

In addition, the Verizon store has basic phones (Kyocera, LG, and Sonim brands), certified pre-owned phones, pre-paid phones, and phone accessories like the Apple watch, other wearable tech, HD security cameras, voice-activated wireless speakers, and charging pads.

Plans Offered

Verizon offers a broad variety of plans in order to suit a range of customer needs. Plans include:

Unlimited ($35-$60 per line per month with autopay)
Shared data plans ($35-$70 per month total for an individual or family)
Prepaid plans ($30+ per month)
International plans (options for travel, prepaid international services, or talk and text from the U.S.)
Connected device plans (for tablets, hotspots, and connected devices)
Single device plans (for basic phones requiring only talk and text, or a tablet or hotspot requiring minimal data)
Business plans for 5+ lines

Top Features

Verizon's premium plan, the AboveUnlimited plan, you pay $60/line per month plus taxes and fees, but you get several unique perks. Here's what you get:

75 GB data at 4G LTE speeds
Unlimited talk and text
HD-quality streaming (720p upload speeds)
Unlimited mobile hotspot (20 GB at 4G LTE)
Verizon Up Rewards
Talk, text, and data to Mexico and Canada
5 TravelPasses per month to use in 185+ countries
500 GB Verizon Cloud
Apple Music account

The GoUnlimited and BeyondUnlimited include some of the above features, (including some mobile hotspot data, limited-time Apple Music account, unlimited data, unlimited calls, and unlimited texting) but not all.

Smart Family

Verizon has an in-carrier parental control system that works with the Smart Family app, which costs $9.99/month after a 30-day trial. The app has content filters for apps and websites, location tracking, the ability to pause the internet, and contact blocking capabilities. If you don't want the location tracking feature, you only pay $4.99/month.

Deals

The carrier is continually providing promotional discounts for new phones and new customers but also consistently offers exclusive deals to military and veteran-status personnel, first responders (firefighters, police, EMS workers, retirees, and volunteers), and employees.

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The Bad

Customer Complaints
Pricing

Customer Complaints

Customer reviews give insight into some of the challenges customers can face despite the strengths of the provider. Some customers report that they did not like the original phone that they received and had to wait for an extended period of time to get a Verizon credit so that they could move over to a new device.

There are also customers who have experienced long wait times or failure to get their questions answered by tech support. In this case, the popularity of the carrier can be a detriment to the customer service experience.

Pricing

Verizon's reputation as the carrier with the best network coverage comes at a price. Prices for Verizon's unlimited plans start at $35/line per month and cost up to $60/line per month. Other carriers are generally more affordable. However, you usually get what you pay for.

Per Verizon's terms and conditions, if you cancel a line of service after 14 days of signing a contract, you must pay an early termination fee.

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The Bottom Line

Verizon offers one of the most complete cell phone service packages available on the market, excellent network coverage, and it has strong overall customer reviews despite the occasional negative feedback.

Customers who decide to go with Verizon as their cell phone provider can expect the following:

Extensive phone selection: Verizon has all phones in high demand and offers financing
Unlimited talk and text: this is standard with all packages
Unique perks: an Apple music account is included with the unlimited plans
Easy to expand service: add lines or set up a business account with ease
Billing features: customers can text in to inquire about their account usage status for that billing cycle
Parental controls: the Smart Family app gives parents phone monitoring tools

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User Reviews

Star Rating

3.9

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2,358 Reviews

Review Breakdown

5 grade

41%

4 grade

30%

3 grade

13%

2 grade

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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star star star star star

Frances Copeland Lucas

We absolutely love Verizon. I say "we" because my family and I have about 8 different accounts with them. They offer discounts. They keep us posted on new products. They are always ready to help and show us how to save money.

2 months ago

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Bruce Kilmer

From the very 1st day I switched to Verizon receiving my brand new IPhone 15 and my New Tablet it has been a game changer to my life! No dropped calls, Security options and limits on my potential spam calls! I'm disabled and having a working phone at all times is essential to my health and well being! Thank you Verizon for caring about this Senior, disabled customer as you do All your Customers!

3 months ago

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Nikki Mascola Las Vegas, NV

We’ve been with Verizon over 20 years and this is the first time I was about to leave. I’ve been trying to find out why all the services upgraded on my account and I’ve spoken to several people with Verizon and got nowhere. Then tonight I was looking to file a complaint and got Ava. This wonderful Verizon employee took care of me in 5 minutes what I’ve been trying to accomplish for the past few months. Verizon needs to appreciate this lovely lady. I’m our country today good employees are not easy to find. I want you to know that Ava is a keeper. Thank you so much Ava. We need more people like you ☺️

2 years ago

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Lesa Burgess Pleasant Grove, UT

I've been a Verizon account holder for my cell phone for almost 10 years now. I am on a family plan that has unlimited data, talking & texting. I love the customer service at retail stores in my area here in Utah. They are very helpful & knowledgeable in their dealings with me, the account holder. My daughters phone was not working properly and when we took it into the retail store, they explained some options & have the best thing for me to do with my daughters phone. After sending the phone in because of the Verizon protection service I have, I received a new refurbished phone with in 48 hours.

6 years ago

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Md Ariful Haque Hridoy

I have used Verizon cell service for many years now. Their network works well with good coverage and few dropped calls. The plans can cost more but you get dependable service. This gives me peace of mind which is valuable.

11 months ago

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Stephanie Bloniarz

We have been Verizon customers for over 26 years. We are very happy with our service, and our phones. I appreciate that when I call into the loyalty department once a year, they can always offer me something that helps make our experience great! I appreciate the prompt service I get when I have to call in, and the customer agents are always so friendly and helpful. Great job, Verizon! A+++++

1 year ago

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Megan Frump

I have had Verizon Wireless for over 20 years now. There was a brief two weeks stent that I tried another provider through Sprint. And I was so upset that I switched. There has been nothing like Verizon. Yes, it is more expensive than almost every other provider out there, but the amount of dropped calls I’ve had I could probably count on one hand. The experience has been awesome and I wouldn’t trade it.their customer service has always been excellent.

1 year ago

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TC B Florissant, CO

I have had this service for over 5 years. Other than the frustration of going into the brick-and-mortar stores to change out phones (I think that is just a frustration when you have to upgrade your phone....the process just takes hours), I am very happy with Verizon. The trade-in values I get for my phone when I upgrade generally means I get the new phone for free! Rates are comparable to other carriers, but we do have the USAA discount as well.

1 year ago

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scotty Saint Paul, MN

best cell phone company out there today. They have the best coverage. all the cell phone companies have the same deals on phones but wherever someone's sprint or T-Mobile phone doesn't work, My Verizon has signal and works just fine. I wish I would have stayed with my unlimited data plan, But opted out to go on a family plan with measured data each month But we've managed to dial it in and Not go over And it's actually cheaper for us. Definitely recommend

3 years ago

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Andrene Finn Washington, DC

I recently switched to Verizon from AT&T, December 5th of this year. I was assisted by Mr. John V, one of the most patient person I have ever met. He was extremely understanding to our need. He ensure my hubby and I were pleased throughout our service experience. We are very happy with our decision to switch. John also recommended, " Stop by should you need help with your new phone". His request instantly warmed my heart. Thanks for employing John. His level of professionalism was above and beyond. Thank you, Andrene Finn

3 years ago

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Dale Dunfield Rockville, CT

After being a longtime Verizon customer (including all the former companies that ultimately became Verizon), I made the mistake of changing to a different company. It took me less than one week to realize my error. On 11/16/2021, I went to Verizon, 90 Buckland Rd, South Windsor CT. I met Candice, a Verizon specialist, who proceeded to spend almost two hours to return the excellent service I once had with Verizon. She helped me with a new plan, a new phone and best of all captured my original Verizon cell phone number. I can't say enough about her. What a stellar Verizon employee !!

3 years ago

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Kaylee Gay Chicago, IL

I love how much coverage Verizon provides as well as the flexibility in plans and customizable family options. They make it so easy to find the perfect plan for you. I felt like Verizon covered a wide range of areas to where I was still reaching coverage on top of one of the Rocky Mountains. I also love Verizon's warranty protection and customer service. Their employees are always so ready to help you and they definitely take care of their customers. I don't see me switching anytime soon!

3 years ago

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Razel Levine Puyallup, WA

This review is in praise of the employee, Christian, who helped me at the Verizon store in Sumner, WA on August 27th. He was cheerful, polite, and very knowledgeable. He quickly and easily fixed my Moto phone problem, which I very much appreciated. Update: needed to get phone looked at again on August 28th, and different employees insisted I wear a mask (which is unhealthy for me). I told them I couldn't, and they said they wouldn't help me, company orders. I left.

4 years ago Edited September 14, 2021

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Karen Jorgensen Washington, UT

We've had Verizon for over 10 years now and they have always been very helpful and knowledgeable and reliable. We can have a team member help us in person at any time, upgrade our phones, give us info on new phone, pros and cons, and help us get the most for our money. I appreciate that they are considerate of the fact that we work hard for our money and don't want to waste it. We are never without service and it's a comfort knowing we will have service no matter where we go.

5 years ago

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Whitney Stanko Smithfield, UT

I absolutely love Verizon! Great coverage everywhere I went. Never had a problem with my phone service. Whenever I went in they were always willing to help me as much as they could without my mothers pin to access account. Sad when I had to switch carriers because my self was broke and I had to find something cheaper that only I could afford when not being on a family plan.

5 years ago

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Miguel Figueroa Provo, UT

Can be more expensive than some of the competitors, but in my opinion, you get what you pay for. I’ve had my service go out twice, once in the middle of nowhere in a hike and again in drive between Cali and Utah. I’ve done that drive several times since then and haven’t lost service again. Great speeds everywhere we go, which is are the two things that matter to me as I travel with my wife. You should never have to worry about your cellphone service, and that’s what I get with Verizon.

6 years ago

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Diana vaiano West Babylon, NY

Well I like Verzion been with them a very long time today I called to apply for 55 older discount which they said I was approved then I get an email stating that 55 older is only applied in other regions than NY well I hit the ceiling finally spoke to manger he said the same thing but he was able to lower my plan by switching my plan so my bill was reduced by $30 so therefore I’m still a happy customer I was almost ready to change carriers but now I’m happy again thx Dianav

6 years ago

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IDA MCDAVITT FRESSILLI

I switched to Verizon mainly for the coverage. I am in real estate, so I need to know that I have a reliable phone. Customer service has always been helpful. We also have our internet service with Verizon. We have unlimited service, but once a certain amount is used, we go into slow mode. When that happens, I try to do most of my internet work during non prime times. We are fortunate to have a Verizon store close to where we live. They are always helpful.

6 years ago

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Anne Kimball Salt Lake City, UT

Their cell service is almost always available when others aren't. They are just unbeatable in that regard. They are a little on the pricier end as far as cell phone companies go, but the reception is superior in my experience. I had to cancel my service because I was switching on to my husband's family plan, and when I cancelled it was actually super easy. I waited until I had paid off my phone and then they didn't charge me anything to cancel.

6 years ago

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Bruce Fischler Pompano Beach, FL

I was with Nextel/Sprint almost 30 years. Enough. I went to the Verizon store in Pompano Beach Florida and spent quality time with Will. I traded in 2 Note 5s and got a S9 and S9+. Everything is perfect. I even had the pleasure of speaking to a tower 2 rep who got everything explained to me. Nothing but codis to all. Great phones. Great service (unlike my previous carrier), and the store around the corner. Go Verizon.

6 years ago

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Jacinda E Sandy, UT

Switched from AT&T to Verizon just a couple of months ago. The transition was simple and customer service was very helpful with keeping my old phone number and getting all of my contacts into the new phone. So far the service has been really good. I live in Utah and I go to lots of remote places in the mountains. Most of the time I get cell service. So far I have liked the switch.

7 years ago Edited September 14, 2021

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Anna Johnson Charlotte, NC

Overall I've been pleased with Verizon. I joined them a little over 2 years ago because they were having a BOGO offer for Google Pixel 2 at the time and I was having difficulties with my ATT cell service. It was relatively easy to create my account and establish service (done through the store), and then make modifications to my account online. I LOVE that I can make changes online and not have to call or go into any store. I have changed my maintenance coverage for my daughter's phone and lowered my bill at least $15/month, and added my husband to our cell plan, all done online. I also like the UP rewards and have been donating those to the American Red Cross and the No Kids Go Hungry.

4 years ago

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Ron Baker Vero Beach, FL

For those who really don't know Verizon you should . NUMBER ONE in cutting edge technology including twice as many solely owned advanced fiber optic networks and broad band capacity than all the others combined! Don't get suckered by misleading offers from ATT and Others. When Verizon FIOS Finnish Floridas East Coast, Held up by political corruption, Game Over ATT, Sprint Et' All... The Best and Only Business Communication Companies you will ever need! Individual and Business. For owners who expect excellent and flawless service, there is nothing else out there that approaches this powerhouse and undisputed # ! Broadband Cellular, Fiber Optic Company The most advanced Highest Capacity Communications companies in the World. From it's spin off Parent Lu cent Technologies!No one come close. Ronnie B.

4 years ago

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MARIE-NOELLE MARQUIS Los Angeles, CA

I made the switch to Verizon back when AT&T was Cingular wireless because I was fed up with bad reception and my calls dropping. Since then I have been a faithful Verizon customer and I LOVE everything about them. Their customer service is stellar. One of the very very very few companies where I don’t cringe if I have to call them. I know they will answer promptly and will be efficient and helpful. They are excellent at crediting stuff back if you need them to and so far they seem to have continued to hire Americans for their customer service. (Nothing against India but I’m a firm supporter of hiring in the country you do business in) I live in one area where their service didn’t reach and they were helpful at brainstorming solutions. I tried to switch to T-mobile at that time but their Customer service was Such a headache it was actually easier to use Wi-Fi calling and stay with Verizon. Their international coverage is also fantastic. Highly recommend them.

4 years ago

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Anonymous

love this company. while there cell phones are price but so is everyone else if you wish for the latest and greatest as they come off the line there services are top notch. I have been with Verizon since 2001 when I switch from a provider that could not give me service in the home I currently reside in. when they say they have enough towers they mean it been in most parts of the United States and it is so rare that I can't use my phone or map on my phone unlike my other friends with other providers have the same phones but they have no service in there homes or can't even use there maps or gps because in the mountains they loose service like no ones business.

5 years ago

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Francis Adesuyi

They have a wide range plans to choose from, and their coverage is very good.I they offer a variety of perks and discounts for their customers but having an issue with their customers service sometimes and the billing and data usage but it’s a nice app!!

1 year ago

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Rocco Faoro Powell, OH

Spoke withe Chaz at the bunker lane location. He helped my handicapped brother with all his needs . Called and set another appointment for Chaz to help my brother. He could not have been any more accommodating and resolved all items in question. Very personable and thoughtful with his assistance. He is a true asset to this organization.

1 year ago

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Cindy H

Switching from AT&T internet to Verizon LTE Home Internet is saving us $117.00 a month. That is HUGE. As retirees on pensions and a fixed income Verizon is helping to give us some relief in this crazy economy. Thank you!! Verizon is "kicking it" and we are spreading the word.

2 years ago

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Connor Smith Palm City, FL

As a family of five we have had Verizon as our home service for many years. I like that my phone service always works when I need it, that I am able to call and text my family and get through to them. I love that we are able to get a discount because of our family is in the military and that Verizon honors their service.

3 years ago

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Andrea Wheaton, IL

I recently switched to Verizon because their rates are finally more competitive! Shocking really since they are often the most expensive. The service has been fantastic. I no longer have dropped calls and the 5G is AMAZING. Its faster than the wifi at my work. I'm a huge fan of Verizon these days!

3 years ago

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Wendy Smullin Logan, UT

Verizon has the best service, hands down. We use Verizon for our business and we rarely have any issues with dropped calls...anywhere. It makes it nice to know that we have that security and stability of calls as we are helping our clients.

4 years ago

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Larry C Aurora, CO

5-Star review / 12 years of service / loyalty and commitment to constantly improving service, technology and customer service. I've had their service domestically and internationally and have always experienced nothing but optimal service. One thing to improve would be the cost - they are expensive.

4 years ago

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Patricia Miller Preston, ID

We have been Verizon cell phone customers for 12 years. We have a family plan and we really appreciate the great service we receive from the employees at Verizon. We have 10 cell phones on our plan so we always have a problem but they always have the answer!

5 years ago

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Kimi Bayles West Valley City, UT

Why is Verizon the best cell phone company? Because I get service more places than anyone! When my friends phone call drops, mine keeps working. When my friends phone won’t send out a text, mine keep working! Make the switch to Verizon and you won’t be disappointed, you’ll be too busy making calls that don’t drop!

5 years ago

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Eddie Rios Ogden, UT

Having been a customer with Verizon, I have found that they offer incredible value with their services. They have the broadest array of accessories and tools. Their billing is clean and easy to manage. I have been very impressed with the service coverage as well. I had changed my services to Verizon and have not been happier!

5 years ago

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Audrey Mitchell Managua, MN

Verizon is a great company if you are looking for the fasting internet working phone. I would always have data, even in obscure locations. Verizon is a more expensive company for the phone, but it did great with connection me to everything.

5 years ago

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Steve Ventnor City, NJ

18 years as a Verizon customer should say it all. In all these years I've never had any areas with a poor signal. The customer service has been stellar. I've added my wife, daughter and grandson to Verizon and they love the service as well.

5 years ago

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Charles Chester Hammond, LA

Verizon is the only company that I am sure of in fulfilling all of your needs in today's world of wireless technology and mobility in this fast paced world, Verizon is the best ,I have never had any problems getting anything done using Verizon and its technology I have no needs for any other wireless competitors!!!!! Verizon is number one!!!!

5 years ago

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Tanya Mcdonald Clinton, MD

I been with Verizon since 2005. They are very expensive, but you only get what you pay for. You can not beat there customers service. They no how to keep a customer. Unlike other companies. They care about their customers. I wish we could go back to the old way. When an up grade mention a new phone.

5 years ago

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Ben Crisp Temecula, CA

I’ve had Verizon since I bought my first phone plan and it’s never really disappointed. There’s service just about everywhere you go. The plans are perfect for my family and there’s never been anything bad to say about Verizon.

5 years ago

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Amber Pope Abingdon, MD

I have no complaints with Verizon. The service is overall great, even when I'm traveling out of the country. The customer service department is very accommodating and there hold times are not excessive. They also have a monthly installment plan to lessen the burden of purchasing phones. Overall I'm a satisfied customer.

6 years ago

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Sabrina

Our family has used Verizon for at least 10 years. With so many choices out there we are mostly happy with the coverage Verizon offers. My husband travels often and coverage is very important to us. We also vacation often in Mexico and our service plan covers our trips to Mexico.

6 years ago

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Dianne M.

Many Phone Plans and Wireless Month-to-Month Plans that also have the bells and whistles. I chose the Month-to-Month Wireless Plan and love it. Excellent cell service, helpful and knowledgeable support staff who resolve any concern every time. And No, I dont work for Verizon. LoL

6 years ago

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Caleb Keener Franklin, IN

Verizon is a great company they have the best cellphone coverage possible the fastest Download speeds and the best call performance when they say they cover more places then other carriers they are telling the truth I get service in places with Verizon I would never get with other carriers

7 years ago

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Linda Jensen Newberg, OR

We have been with Verizon many years. Switched from T-Mobile. We switched because we got more service coverage. Have had no problems except when we moved to a small town and our home is in a weird pocket. Barely get 1 or 2 bars, and have had phone calls dropped. But I sure that's due to where I now live.

7 years ago

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Suzie DeKerlegand Lynnwood, WA

I have been a Verizon Wireless customer for over 15 years. I was switching to T-Mobile because they had a very good sounding offer. T-Mobile was one of the worse business experiences I've had in my 50+ years!! Moral of the story; You get what you pay for!! Verizon might be more expensive, but their customer service has always been honest, my calls don't drop and T-Mobile when transferring me to a manager - hung up on me. Verizon has never blatantly hung up on me. Stick with Verizon people!!

3 years ago

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Chris Raum Goose Creek, SC

I have never had any issues with Verizon after using them for several years. I only use their mobile service/data and have been able to handle most everything over the browser with ease, so have had little experience with their customer service. The service has always been excellent, and while there are occasional dead zones, it is by far the most reliable carrier I have used. My wife uses another carrier, and she often loses service and data while I do not, and it is very rare that the opposite happens, but this is likely affected by location, so you're mileage may vary.

3 years ago

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Ann Horst San Antonio, TX

I absolutely love my Prepaid Verizon Cell phone service. After three months they brought the price down $5 per month which is so helpful. And it's still coming down. And one month, I ran out of data because I forgot to use wifi, and I was able to just add $10 worth of data super easily. Love my plan. I don't want to leave them even if I find it cheaper elsewhere because it's Verizon and I trust their service.

3 years ago

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Penny Jackson, TN

Jz! Where do I even start with the goodness of Verizon! I have been a customer for over 10 years and I don't have anything bad to say about this phone company. I keep saving money every month with Verizon and even better is their visa card. I get cash back from using the visa card for purchases, plus many other discounts offered by Verizon. In fact, with all the discounts and rewards sometimes I pay less than $50 for my monthly bill. I recommended Verizon to friends and family and they are also enjoying the services.

3 years ago

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Dennis K Spokane, WA

Verizon has been and still is the elite cell phone provider, there is no question about that, excellent service, customer service, broadband speed, and selection of phones/tablets for sale, that’s why they are also the elite when it comes to the price of monthly service . What you pay is what you get though, however I think that I can get great cell phone service around my city as well for much less then what it costs with Verizon.

3 years ago