Verizon

expensive and sometimes shady, but great company. The service provided celluar doesn't compare with others, not even at&t and they're the largest competitors. The price is high, but does provide great service. Customer service is okay, but that's because not all the employee p.o.s. are all cohesive. Overall only recommend because there is no better company.

Love Verizon! I have had version since I got a cell phone in 2004 and have never switched. I have friends who use other companies and they all complain or don't have service when I do. Sometimes the LTE isn't the best, but overall I am really happy with my service!

I originally joined with Verizon because they had the best cell service in the area in which I lived. Their pricing is a bit high, but I guess it's worth it to have reliable cell reception. I now live in a more populated area where reception isn't a problem among the other carrier. While I would like to move away from Verizon, I'm hesitant in switching since it feels like I would be making a decision on choosing a lesser of evils.

I just switched over to Verizon 2 years ago and love that I did. I see a huge difference in my service and connection from my past provider. I never have areas where I don't have service anymore and my connection is always extremely fast. I have a great plan that works for my family that the whole family enjoys being on.

They are geniuses. I can't believe the places that I have been and still gotten coverage. A lot of people complain that it is a little more pricey than other companies, but it is 100% worth what you pay. The coverage is unbelievable.

I made a payment then 2 days later, they turned off my service. Never had this happen before. The customer service was rude and no help at all. I will be changing when my contract is due. Verizon just lost a customer.

Verizon has fast wifi speed and very acknowledge and dependable service. I also find verizon to be affordable.

Verizon allowed some fraudulent person to steal money from my Child. They sucked money (almost $12,000) out of a custodial bank account and never even had any of my information or my childs information or anyone in my family. It was complete fraud and they will do nothing to help me. They are saying to contact the bank and the bank is saying that they got the money and should be taking care of it. Unbelievable that a company this large can steal from a child

If I could I would give Verizon 0 stars! They are absolutely terrible and I would highly recommend never using their service. I went to best buy about a year ago and they talked me into trading my note in for an $800 credit towards my new phone. I was like yes what a steal. I was told by doing this, my phone bill would decrease from $130 to about $105. Once I decided to move forward with the trade-in, I was handed a paper on how to apply the promotion (IF) it didn't work. Red flag! Run away! They said my first 3 bills would be more then it should go down to $105 ...well it never did. I kept having issues with my service and when I would call they would just say the towers were getting worked on. I just started my own small business and I wasn't getting any messages or calls for over 2 weeks, my boyfriend who also owns a business had the same issue. We both were not receiving calls, texts and non of our apps were working consistently. After many hours on the phone and terrible customer service, we decided to leave the company and go with T-mobile. This is when I discovered I NEVER got a credit for the phone I traded in. I was told I would get an $800 trade-in. I got 0! They also said you don't get the $800 credit applied to the account right away. You receive $22 ecery month off your bill for 3 years! When I was switching companies they told me I had to pay $600 to pay off the remaining balance of my new phone. I told them I had traded in my old phone at best buy and never got credited. I also was informed that I overpaid on my bill $22 a month for a year. This was supposed to be credited back to me and never was. Once I switch to T-mobile I still got charged another phone bill and I was no longer with the company. Then I got charged $790 for the remaining balance of the device I (still owed on). When I checked it said $600 and I was never credited the $800 for my trade-in, was overcharged on my phone bill for a year and paid another phone bill on top of that! I spent countless hours talking to one representative after another and getting redirected for hours. They told me sorry, there's nothing we can do! I stopped into verizon and spoke with a manager. Even he did not understand what all the additional charges were for. He told me the best they could is refund $187 for the trade in of my old phone. So they took almost $800 out of my account without my approval. This caused my financial hardship and of course they do this right before Christmas. No one will help me and they will not refund the money they STOLE from me. They are thieves and I will NEVER use Verizon EVER again!

I have been a customer of Verizon for over 10 plus years. I have enjoyed cell phone service with them although it can be spotty at times. Even with that I still believe they are the best cell phone provider around.

I wouldn’t recommend Verizon. I’ve been with this company since my first cell phone in 1998. For over 20 years I never had problems, always got great customer support, didn’t have complications, and didn’t feel like I was being overcharged. Now, in the past couple years, all of the above apply. I guess you just got too big to care Verizon. I actually changed my plan through the app over a month ago and for some reason it didn’t happen in real life. When I tried calling and getting someone to help me with doing that, it was a complete zoo. I finally gave up. I am tired of Verizon overpricing, bad customer service, app crashes and in general it’s a pain in the neck to do anything. If I didn’t have a phone to pay off I would move to another provider and as soon as I can pay off this device that’s what I’m doing.

I was a Verizon customer for 8 years and have never had a good experience. Free upgrades were non-existent, salesmen would not deal with you if you weren't willing to pay a premium and salesmen/ store managers signed me up for services without authorization after I said no. On three occasions at three different stores I was signed up for every add in product without consent of any sort and the store managers lied about payment terms. Bills always arrived at double what was agreed upon. No trust worthy business operations at this store. Experience is worse than buying a car. To make matters worse after all the bad experiences I switched carriers, called Verizon customer service and paid account up to date. Now three months later they through a debt into collections which was already paid and tanked my credit score. Absolutely worst customer service I have received in any establishment

Verizon Lies when discussing making payment to pay off a phone. Verizon said this would not affect my credit. THEY LIED. Earlier this year I switched from Verizon to AT&T, as AT&T had much better pricing and the exact same service as far as I could tell. Because LG had stopped making phones, when my previous LG stopped working properly, I had to switch to a Samsung. As we all know, that is expensive, and I arranged to have that added to my monthly bill to make payments. At the time I got the new Samsung, I had no idea I was going to switch providers. After switching, Verizon notified me that the full balance of $912.25 was due to pay off my Samsung. Unable to make a one-time payment, I asked if I could make monthly payments to pay it off. The Verizon representative told me that would be no problem. They went through the process and gave me the website on which I could go and make my monthly payments, which I did on time every month for a couple of months. I watch my credit rating very closely and I asked if it would affect my credit. I was told it would not. That representative and Verizon lied. Within about 3 months, I received notification that my account had been submitted to a collections company. Verizon reported me to the credit reporting agencies, even though their representative said they would not. Verizon Lied! My credit rating took a big hit Now, when I call Verizon and try to speak to somebody about why they lied and sent me to a collections company, I'm unable to get through and am automatically referred to that collection company. DO NOT TRUST ANYTHING Verizon TELLS YOU! IF THEY LIE ABOUT ONE THING, THEY WILL LIE ABOUT ANYTHING. DO NOT TRUST Verizon.

I have been a Verizon customer for years. Their service was great when I lived closer to a larger city. Now that I live on the coast it seems I am on the fringe of Verizon’s coverage. I also do not use a lot of data, but Verizon wants me to upgrade to a “better” plan which would only cost me more per month and not add much benefit n

Connectivity pretty good. But petty, grasping, and bureaucratic. Dreadful customer service. It takes ten minutes to get through their telephone maze to a live person. They charge me $10 a day for "international roaming" when I never left America. When I complain, it's "it must have been your fault," and "our system doesn't lie." Oh, and I do? Trying to sign up for an international roaming plan, they tell me "you don't qualify."

Verizon’s Deceptive Practices and Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience: In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan. Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error. Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer. After I received and activated the new phones, in mid/late June 2023, following Verizon’s instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance. Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE 297781 and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails. Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents. I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyce’s supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldn’t honor that rate. In addition, she could not inform me what my monthly rate actually is. Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged. Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong. Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had. It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 millio a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.

Been a customer since mid-90s. GREAT reception almost anywhere in the country except high altitudes. Cost is my main deterrent as it is a little pricey. Otherwise I love the company.

What happen to the Human Factor? I’m extremely disappointed and disgusted with Verizon's Finance dept regarding a payment arrangement. I called yesterday as I was advised by their finance dept on July 18th, to follow up regarding extending a payment arrangement by 10 days as I've been unemployed for about 9.5 months and no income for 5 months, plus over 55. I was offered a position and my first payroll check is in 10 days in speaking with the Finance dept on July 20th I mentioned my phone is a pivotal piece of equipment in performing my responsibilities in this new position. I was informed by the Finance dept that this was not possible and they could only extended by 7 days, this will cost me my new job, I'm taken back by their stony and apathetic behavior as extending an additional 3 days makes a HUGE impact in getting my life & finances back on track, I understand business is business however after 12 years as a Verizon Consumer this is an all time low, as 3 days will not impact Verizon's bottom line as it would mine

I am scheduled to have my Optimum tv service cancelled on August 1st. I wanted to switch to Verizon FIOS for 500 gig wifi. It was the most horrible, pathetic, aggravating, annoying, experience I have ever had. I called seven times to get the order placed. The order was "confirmed and finalized" all seven times. When I went back to confirm, I was told, all seven times, that no order was placed. All of this after I already cancelled my Optimum plan. I gave up on Verizon. Now, I have to call back Optimum and have the initial cancellation request cancelled. Has anyone had the same horrific experience that I had?

I love the reception I get. I have never lost a call. They are very expensive and dealing with the billing is horrible. I’m still waiting on a credit for 140.00. Been waiting for two months. Of course customer service is terrible also.

THERE IS NO ZERO STAR, ELSE I WOULD HAVE GLADLY GIVEN THEM THAT! RUN FROM THIS COMPANY! ELSE YOU WILL LIVE EVERY SEC TO REGRET IT. TRRRIBLE CUSTOMERS SERVICE FROM OVERSEAS WHO DONT HAVE ANY IDEA WHAT THEY ARE DOING! THEY WILL TOSS YOU OFF TO THE NEXT REP AFTER 2HOURS OF UNRESOLVED ISSUE AND YOU WILL START ALL OVER AGAIN. THE SIMPLEST ISSUE WILL TAKE HOURS ON THE PHONE AND YET WILL REMAIN UNRESOLVED. OUTRAGEOUS UNEXPLAINED BILLS AND TERRIBLE NETWORK SERVICE OVERALL! PLEASE READ REVIEWS BEFORE YOU JUMP IN! I DID NOT READ THE REVIEWS AND HERE I AM GETTING BILLED AFTER RETURNING GATEWAY AND ONETALK DESK PHONE THAT NEVER WORKED. JUST 3 LINES AND I AM PAYING AN AVERAGE OF $600 A MONTH! TERRIBLE COMPANY. YOU WILL GET RIPPED OFF. DO NOT SIGN UP PLEASE!

Up until approximately 3-4 years ago. I would have given Verizon a 5+! Now it is HORRIBLE! The signal/connection is awful around Fort Dodge, Ia...never has it been like this and it is getting worse! Dropped calls or no connection at all! Local reps are rude. When I call, all I get is automated which does NOTHING! I have been in the service industry and am extremely disappointed with Verizon's service! It is obvious, they do not care about their customers! I believe in giving a company a chance to correct issues but they do not talk their customers anymore. I want to stay with them but they are making it hard.

MONEY HUNGRY AND CUSTOMER SERVICE SUCKS. You will constantly be overcharged on your bills. Make sure to keep track/pay attention to your payment plans for devices as they will randomly change them to where it seems you have made less payments than you have (so they get more money on payments from you). I was on payment 31/36 for a device and checked on the next bill cycle and it said I was on payment 6/36!!! Customer service reps are friendly enough but NO HELP EVER. Customer service reps will say that your issue will be resolved and you will see it on your "next billing cycle" and it WILL NOT be resolved. Then you have to restart the never ending cycle of reporting your issue, them saying it will be fixed, and the issue not being resolved or WORSE (them charging you more for something - like a late payment fee - because you keep waiting for it to fixed before paying your bill).

As a Verizon Business customer I give them 0 stars. As a consumer account customer I give them 4 stars. In May 2023 I transitioned from consumer to business in order to get the phone and internet in our small store switched from Cox to Verizon. After 5 hours on the phone we got it working but by the next day I knew it was a huge mistake. The internet signal was not strong enough to support the phone and credit card machine. Returned both devices in June 2023. Because porting a phone number from one carrier to another takes at least 7 days. Now we are in July 2023 and I'm still dealing with the bill. Paid over $630 dollars additional monies in two months for 2 days of crappy service! Business customers get no local customer service. Most verizon stores are no corporate stores and therefore don't assist customers other than taking your money and letting you deal with the 800 number which of course is not USA based. Business customers beware!

The Verizon sales representative did not initiate our service with the discounts he promised. Despite numerous attempts to correct the situation, Verizon has taken from us approximately $500 in overcharges over the past 6-months. Finally, at a corporate-owned store 14 miles away, we were told that the only way to get the rate we were promised would be to close our account and open a new one. We would have been willing to do that provided our account could be credited for the overpayments, but we were also told that Verizon viewed the charges as being “legitimate.” Therefore, we choose to close our account and never use Verizon again. Spectrum uses the Verizon network, has excellent customer service, and charges a fraction of the fees. Do yourself a favor and sign up with Spectrum instead.

The reason why not to go with Verizon is because when you call with problem's they will just make rude remarks and be dismissive. I got charged for the wrong amount and when I called to get this fix the lady told me the money would just be equaled out but when I woke up the next morning my bank was negative -750 and then I called Wednesday to get this fixed I was told several different story’s and got dismissed and rude comments. I’m still negative in my bank after four days now. I called to and nice lady has been helpful and when she contacted the store and told them what happened and the store manager called me back and asked if I had the old card and the new card and I told her I don’t have the cvc of the old card and she told me that there wasn’t nothing she could do to help me and this has been the same story since I called Tuesday and no one seems to know what is going on and how to refund this money. When I called six months ago and I ask to talk to one of your superiors about how I paid a bill and it didn’t show up on the app that I paid but I pull my bank records and it showed I paid. He then called me a liar and theft and told me to stop lying. Never got my money back for that. I just bit it and paid it . When I first got my I phone 14 pro max it was having some issues with connecting to the towers and I call it for help and it took 25 people until I found the right help. I’m am done with Verizon because they are rude and disrespectful and dismissive and just talk down to you. Love Verizon’s service hate the customer service.

They asked me how the rep did- the representative was very nice and tried her best-she was not the issue. The issue is that I'm not able to make a simple insurance claim and I have been sent on wild goose chases for the last three days. Number one- I dont have a pin. We never had a pin. Which is an issue every time i need to do anything. And then i make a pin over the phone and it still doesnt work. I make a myverizon account- still doesnt work. I try to change the email associated with the line i need to file a claim on- doesnt work. And this is just the cherry on top of the nightmare that has been the 7 years of service with your company. Let's start with the first 5 years after my dad died- every single phone call, visit to verizon store, and email said my dad was the only authorized user on the account making it extremely difficult EVERY TIME we needed to upgrade/replace/buy/etc. And my poor grieving mother had to relive her trauma EVERY TIME and tell representatives that my dad died OVER AND OVER AGAIN. They finally got the message that my dad is not alive, but now we need a pin THAT DOES NOT EXIST. And then the reps tell us its updated BUT NOTHING CHANGES. We are switching all 11 lines over to a different provider who doesnt make us wait on the phone FOR HOURSSSSS and jump through A MILLION HOOPS just to make an insurance claim on a device that is 100% paid off by the way and has clearly been on our account since September. And when we have been loyal customers for years despite the trauma they have put us through. I run a business- I do not have time to sit on the phone for hours on end being sent on a wild goose chase calling a million different numbers. I wouldve made more money if i had been focusing on running my business than the ipad is even worth. (Isn’t the point of verizon business accounts to make doing business easier??) I. AM. DONE. And btw, Verizon DOES have dead zones. A LOT actually. Stop spreading propaganda.

A bit more expensive than other services, Verizon generally offers the most stable and complete coverage for cell/smart phone data. I rarely encounter any issues and find their service to be very reliable.

There isn’t enough room here to detail the months long fiasco I endured at the phone and store lines of VERIZON. I switched from AT&T (no issues) d/t VERIZON's business plan and getting a Google Pixel 7Pro. I love Pixel and was only one phone. I was in transit from FL to AZ and started to recognize issues early on. I stopped in LA store and was told 'needs a special SIM card’ - replaced. (Totally bogus) and router phone line added (which did not happen in FL for some reason.) By the time I get to TX, no internet and patchy phone reception. At this point, I’ve been on the phone for hours with VERIZON resetting, removing, reinstalling SIM cards etc, etc. I return the router and use T-Mobile wifi - problem solved. Pixel issues go on for weeks. I spend many hours at AZ store and on phone getting transferred, re-re-re explaining, trying to get the mess straightened out. Every imaginable problem and a few ridiculous ones were blamed - tower, settings, SIM cards, Google, Pixel (yes I spoke to Google too.) Finally I say take it back and refund my money. 'Oh we can't do that. It's past your warranty but we can sell you another phone.’ Weeks of run around and that is response?! I keep pushing for refund and VERIZON finally acknowledges some 'issues' between Pixel 7 and VERIZON yet still refuse to refund me. Desperate, I go to T-mobile who easily add both numbers to Pixel but VERIZON won't release one! I finally sold the Pixel to a third party, bought a different phone and canceled VERIZON. I am out about $900 and countless hours. The very slick and over-priced VERIZON mega-scam has mastered corporate profiteering and responsibility deflection. Since I switched to T-Mobile, I actually have regular service and get follow-up calls to see how things are going. So RUN FROM VERIZON. It may have been a good choice once but those days are long over. Nothing there now but irresponsible greed.

Switched because they gave Veteran discount, but very disappointed. I only travel to work and then I’m usually home. Unfortunately, Verizon does not provide coverage at my place of business. I never have any service in my house is very spotty. Once my contract is up, I will be looking for a new company again. Also, even with the discount for the military it’s still too expensive for just one line.

I have had nothing but trouble with Verizon since transferring over from T Mobile. While the signal strength is good. Nothing else has been. They made an error on my account which created an invoice for something random which was not linked to my auto billing and subsequently effected my credit rating. Also, it took 3 months for them to send out the iwatch. Lastly, after requesting International Call add ons and believing I had it set up with my account I was invoiced an additional $400 for international calls. I will be terminating my Verizon contract and buy the phone outright and return tot mobile. I don't trust Verizon at all.

Verizon constantly has a “Bait & Switch” tactic! I am on the phone with them every month, about hidden charges, that keep popping up on our account. We have been with them since 2008. Back then, it seemed to be a good company. Now (especially in the last 2 years), there have been a lot of hidden charges that they keep adding to our account. We have been in Florida for 5 years, & purchased all 4 phones here in Florida. However, they have 2 of our phones billed at our old Chicago address. They said it’s because we didn’t change the “SERVICE ADDRESS”. When we purchased the phones here in Florida, shouldn’t that have been done then? That was an additional $15 per month. They added a “PLAY MORE PREMIUM” on our account. That’s an additional $30 per month. We have NEVER used Disney, HULU, or ESPN, through them. I have that thru my cable service. We also have NEVER used APPLE PAY. They couldn’t let us know who signed us up for that, but says that it has been on there for years. I couldn’t tell that it was on there, because it is under the same name of the previous plan that we have always had, but they added it as “PREMIUM”, so that we couldn’t catch it. Furthermore, we already had the Military Discount on our plan. They keep removing it. That’s an additional $40 that they keep adding to our bill. Once you are a Military Veteran, you can’t “UN-VET” yourself. Every month. I am on the phone with them for over an hour, discussing new charges. I didn’t think that I would be switching my phone service. However, this may be the time to do it. This is terrible. They need to refund my money for this “PREMIUM” plan, & the out-of-state service address that they have been billing me for.