Verizon

At&t and tmobile were much better for: Responsive customer service No ghost charges Lower cost Better or at least same quality service (switched to V expected better coverage, but truly weaker than tmobile and att) Too high cost to leave due to that 2year contract Faught them literally for 4 to 6 hours multiple follow up and repeat calls .. to get some unknown charges reverted After that drama got over, learned they reported a crazy amount overdue to Collections and even to Experian that badly affected my credit. Wasted another hour on the phone to hear their stupid apologies and promise to have their managers fix... Have auto pay On and no pending payments. And, fortunately, have never used Verizon before. Unsure how could they come up with that overdue amount of 1K+ that was times more than my monthly bills... Reported that false claim.... However, the company is far more reckless and worse quality service and support....expected.

Verizon Wireless has probably what I would consider the worst customer service I have ever encountered. After using them for our wireless service for many years we decided that with Covid-19 and staying home using our wifi, we decided to cancel our account and switch to another provider who offered a far less expensive plan using less data. We cancelled our Verizon account and were assured by Verizon customer service that our account was cancelled. Then promptly we continued to receive bills from Verizon for a service that we had cancelled and no longer used. After several calls to customer service we were assured that our account had been cancelled and the bills we had received would be reversed. After this we continued to be notified by Verizon for new billing cycles and when we tried to contact them we could not reach them as we had no account there and could not receive service if we had no account. In no instance were we contacted by Verizon to correct this situation. Finally, after 5 months subsequent to cancelling our account we received a notice from Verizon that our account was delinquent and we were turned over to a collection agency, who contacted us. We explained the situation to them and were assured the charges would be reversed and the bills would stop coming. Then we received a credit report that showed delinquent payments and a reduction of our credit score from 829 to 699. Accordingly, we contacted the 3 credit reporting agencies to dispute the delinquent score and also contacted Verizon, who said they "did their due diligence to correct the wrongful billing" but they made no attempt to rescind the incorrect credit score issue. We have never had this situation in over 35 years of making payments on services and had almost a perfect credit score that reflects our constant diligence in making on time payments. Now we are being wrongly accused of not making payments on a service that we had cancelled months before. Verizon has to be the most inept, incompetent, uncommunicative, uncaring company with whom we have dealt, worse even than cable companies. I would avoid using them at all costs. I only wish I could give them zero stars.

Verizon wireless my cheating partner - You are stuck till you find out. Wow. Verizon is for sure reading all this but not claiming this or responding to anyone. No worries I moved from ATT to Verizon wireless 3 months ago. My experiences with leadership team ( Tier 2 customer service ) 1. This department calls themselves as leadership but they are tier 2 customer service. For sure to ask for ‘Office of Management or CEO’ . They will avoid it by lying but if you insist they will set up a call. Office of Managemnet may take 24-48 hours to respond, even if customer issue is 911. 2. Since joining Verizon I had six experiences with Verizon leadership ( Tier 2 ) and one with office of leadership /CEO. 3. I got a call from this office from a male named Carlos. Call details A) Carlos heard me for 35-40 minutes and tried to show his calm. As I finished sharing my experiences with leadership ( Tier 2) stating with facts they are 1. Not true leadership and lack the skills and Need to be trained 2. They need not make promises if they can’t follow through. Which means directly they lie on your face 3. They are disrespectful and talk over you. They don’t listen at all. They just want to talk. 4. They have some level of fear from office of leadership, who is just like them. 5. They will never change with time. They still live in 19th century mindset. As you know most Verizon employees retire from the company so they have been around for 25-35 years. 6. There website, app and new credit card looks fine but their website is misleading. The marketing department is doing a poor job in publishing offers which are misleading, not transparent. In other words they are duping you and not letting you exercise their rights. As customer gets attracted to these offers with no specific disclaimers they learn they are trapped. FYI All offers are contingent on your spending limit on account. It’s not mentioned anywhere. For example their latest offer of free iphone purple mini 64 GB will be offered it you add or port a line. When asked from leadership why did your telesales, customer service and porting Dept not share this critical information. The leadership responds this is our internal policy. If you ask to show you a copy they will deny. What does that mean. Millions of telephone subscribers are shopping around for new carrier and offers. They are mislead by Verizon leadership ( Tier 2) and office of leadership, who don’t want to take responsibility of what is going on. They state ‘customer should know it’ Wow. Right? Carlos as I finished talking said thank you for VENTING. I told him I was not venting but stating facts / incidents / name of leadership ( Tier 2 customer service) with date stamped. I was sincerely giving a constructive feedback. I asked Carlos to take his words back. He denied. As the call progresses Carlos was speaking the same language which I have been hearing for 3 month ( similar personalty) of Tier 2 support. He continued to defend actions of his tier 2 leadership and marketing Dept. I told him to look at the offer later on his own. He said which offer? Then days immediately it states based on credit check? Fact is account is already opened and there is no credit check needed. Spending limit is decided already. When I told Carlos i am adding your name in my list, suddenly he changed his demeanor and become soft spoken and polite. What a change? He asked what I wanted. He talked with such conviction as if he will fix Verizon mindset right away. I simply stated they need to honor there offer. He declined and shared same answer like his tier 2 leadership. I could read between lines several tines he was very unhappy to hear the truth. No one likes to see their face if shown. I also informed him I could hear he is not happy with my constructive feedback. He denied. I knew taking to Verizon was waste of time. Carlos forgot the basic lesson learnt of business ‘ Listen to customer, mediate and do your best’ The reason being it’s because of customers they have a Job. I stated to him is was not a good idea on Verizon part to annoy customers. I have personally seen big business fail due to poor leadership. Time changes but certain entities or people never change unless they go through setbacks.

Let me first start by saying I’ve been a Verizon customer for over 20 years. I usually have two phones on my account. I am completely and utterly disappointed and saddened by Verizon. Time after time with different customer service representatives I had to use my time and energy to voice the same concerns over and over again. It all started when they came out with the new iPhone 12 Pro. They had a promo that would credit your bill $440 for the exchange of my iPhone XR which was in excellent condition. I saw this promo and said “you know, what the heck, let me just go for it and upgrade”. However, when I received my bill, it was a completely different story. Oddly, my bill kept increasing month after month with no legitimate justification or explanation. After the eighth time of calling trying to have someone fix the situation I ended it with Verizon once and for all. I told them to keep the phone I’m done. With this said.. I was really saddened by this, given my trust & dedication to this company for so many years and then being treated so poorly by them, left a bitter taste in my mouth. I am and forever done with Verizon. I’ve encouraged all of my business partners, friends, family & associates to ditch them. Unfortunately lack of training, lack of following up and lack of customer service skills leads to a company breakdown from the inside out. So sad, take your business elsewhere.

I switched over from another carrier to Verizon, and I have much better quality telephone service, and fantastic deals on new phones. So happy I got away from T.

I have been dealing with Verizon for many years. I have been able to contact support to change my plan as needed to save money. My service has always been good very seldom do I have any issues.

If I could give 0 stars I would! I used to be a promoter of Verizon until this last couple of years. They used to be proud about the great customer service they provide but now is like they forgot how to help they customers and treat them right. I bought the Samsung Galaxy Note 10 +5G when it came out. I had to pay on my bill an extra fee for the 5G and here is a kicker, I have never once been on 5G. Nowhere online, stores or commercials specified that when you buy the note 10 + 5G you will be on the 5G ulta netwoek. What that means is that you will only get 5G in major cities. What's the point of advertising that's a 5G phone if you can't use it? When I talked to a store representative they told me the nationwide and Ulta band are 2 things and it was my fault for buying the phone. When asked for a manager and I tried to explained the situation she told me to shut up. My husband didn't took that well and decided we were going to leave Verizon. After the manager realized we were going to terminate our service she offered to upgrade me to a 5G Nationwide and add a $200 credit if I was willing to trade my phone in. What she neglected to mentioned was that she would trade my phone after I had fully paid my phone. That offer was basically worthless. I would get a $200 credit but I would have to pay $1000 to pay off my phone. At this point, my husband and I finishing our phone payments to move away from Verizon as they don't care for their customers.

Expensive but it covers the areas I am. I travel a lot and when I used to have MetroPCS I would lose connection in certain areas. But with Verizon I have coverage.

We have been with Verizon for a decade. Overall we have been happy with some downfalls here and there. Any issue hasn't been big enough to leave. Issues have been far and few between.

i purchased a samsung 9 note with unlimited service plan at the verzon store in johnson city tn. in march 2020 my phone dissapeared in vietnam -- stolen or lost i wasnt sure --- i cancelled the number and service then in april paid off the balance of $540 on the phone -- the next month after my payoff verizon again took $165 out of my bank account --- i was in vietnam and it was impossible to contact them ---if in u s i would've gone back to the store and questioned the charge--- the next month they charged me $76-- better but still unwaranted as i was not using any verizon service --- i have now cancelled the bank account they were robbing---about 10years ago i bought a wifi hotspotdevice fromverizon again on monthly payments ---the device was a big headache-- it would work for about 10 minutes then shut down due to heat then had to wait til it cooled off to use-- i took it to the verizon store --- they had it in the back room for 1 hour came back and said --"we cant fix it" ---i stopped paying so now i have a $200 gig on my credit report from verizon--- did they know it was a bad product ???? of course they knew!!!!! so i am totally done doing any business with verizon coverage ----- yes very good -------- service criminal !!!!!!!!!!!

Verizon has the worst customer service I have ever experienced with any company in my life. They put profits ahead of nearly everything and make it impossible for you to leave their company if you are trying to switch. Verizon has cost my family tens of thousand over the years and after being with them for so long it hurts feeling like I have been taking advantage of. Customers are clearly not valued here given my awful experiences with their customer service. It may sound good on paper, but after all is said and done you will be wishing you never chose to use their products and or services. Verizon has always marketed itself as the best with the best coverage, but with today's technological improvements there are so many other great options that are better priced than Verizon. Please use Verizon as a last resort.

Unlimited family plans provide good value. The constant introduction of "new & improved" plans makes it hard to know if a different plan is more advantageous.

I've NEVER had an issue with Verizon. I always have signal and can reach family easily. Even in the hospital, Verizon signal would reach where the others could not.

I have been a Verizon Customer for quite a few years, they have always been trustworthy and reliable, especially when I've gone up to the mountains my signal is fairly strong. They are always kind and helpful.

Ive been with them for many many many years. As long as they are faithful to provide me with the same value as their new customers, I will stay with them. So far, they haven't disappointed me.

Their customer support chat the worse. First you explain why yr calling and they give you a site to go to that doesn't help or the computer asks you to repeat question or add more info. when you ask for a real person they give you another robot. You can't get a decent answer for your problem. I gave up after 20+ calls w/o solving anything. Their customer service # is not 24/7 and they are not trained. I get so frustrated I try not to call them since it is a big waste of my time. I only keep them because i live in country and they are only cell service that works.

Verizon is a solid cell service provider in terms of service area and price, but one area that seems to be lacking in their online/telephone customer service. You often have to jump through hoops to speak to someone via phone about Anything other than payments.

While we had good cellular service with Verizon, I felt that their prices were simply unreasonable. Customer service was also not the best. Our rates continued to increase without reason and we could not find answers to our questions

I have had a good experience with Verizon. When traveling through the mountains, I sometimes lose service but other than that I have been very satisfied with their service.

Verizon has always been and will continue to be the cell service carrier for myself and my family. We get impeccable customer service and even more important spot in cell service and coverage.

This company will forever be the top of the food chain. They always have the best phones on the market along with the most cell phone towers in the country.

Great customer service help! I do feel like Verizon is a bit more expensive than all the other carriers but I also seem to have broader coverage than many of the other counterparts.

We've always had good coverage. Very expensive. When we purchased the phone out in the Verizon store we did not know it was not a true Verizon store so when we wanted to use the warranty it did not work.

Very expensive but has great coverage. My mom lives where there is no cell signal and this is they only company she can go with because none of the others have cell towers near her area.

Tried to make online purchase after entering everything the contract would not load so chatted with several agent decided to delete everything and redo. After several attempt it went through. I was frustrated and forgot to choose color. At store realized and was told they cannot do anything it is an online purchase, came home called everyone had no one could look at my order since I was never asked to create username and password more than ten people did not know what to do they were sending me authorization code but could not use it, some said try to register your phone and I found it is locked now. Now they were all saying you have to go to the store to unlock so far all information was wrong. Next day decided to call on the way to the store 30 min away god lucky he know how to unlock the account. talked to several agent all saying you need to go to the store to change the phone. Since the store was not helpful at all I needed know exactly what to do before going there. Finally there was very nice lady she said who cared and said any authorized store should do the exchange when I pointed they they will not have the color for both phones she helped me find a store with several units of both and called them. I was so happy. The 4th day I drove 70 to this they told me they cannot do it the system is showing I need 1500 down payment and I need to drive 90 min the the other store that would not even talk to me to fix the issue. I thought ok I will call they will probably fix the issue first call told me an online purchase needs to be taken to other store to be recorded and wait til they are shipped to that store. When I asked to talk to customer loyalty he said I will transfer you and hang up here goes 30 min wait. By this time I gave up seeing everyone is saying the solution is that you leave us and figure it out on your own. So I said OK I will return these phones here and ask the online people to help me. The store said we will try, and after few minutes told me no it cannot be done my only option is to close the account. At the same time I wa on hold with customer loyalty or worry free returns for 40 min. After the return was done finally someone picked up the phone. When I explained my situation he said sorry it didn't work out. So this is the number one wireless company. There is no customer service no one will help you or care, is there a complaint department he said no I am the complaint department. I said at least make a note to the management that if your agent do not make percentage of customer they do not care to even talk to you. I mean how hard is it for the store to call the online to resolve the their mistake. They just say if I don't make few hundred off of this guy just send him to the next guy, or how hard is it to put managers that know how to resolve issues and ask the employees if you don't know how to help direct them to the right source and ask your supervisor who probably don't know because I asked and they did the same if it was online they would say go to the store if it was store they would say go to the online or other store. I hope this will at least help someone, because I do not think it will help Verizon.

Their reception has been outstanding in Michigan, Florida and now in the high desert of California. da and now in the high desert of California. Never da, an

visited local Verizon office to get Verizon cell phone repaired. Unscrupulous salesman told me my phone was out of date an not able to update. Was told a new phone(s) and a new plan would cost less than my current plan and outdated plan, all lies. When I got my next bill it was twice what I was currently paying. I went back to the Verizon office to complain, the salesman went in the rear of the office and would not come out to talk with me, I was told I would have to call the Verizon reg. office. Got little help but finally was able to return the new phones and reinstate the plan I had. My plans were always paid by bank draft, never late. With out notifying me with out any explanation, Verizon turned the month of the charges they were to remove for the salesman's overcharges for the 1 month of excess charges to a credit collection agency, again there was never any explanation for the charge for the one month even though Verizon bank drafted for that month what I had been paying, Verizon never missed a payment. I paid the credit collection agency, I called them and HQ of Verizon numerous times to no avail, no one cared. Be aware that if you get an unscrupulous salesman, Verizon will not listen or do anything to help you and does not care if they harm your credit record. Go to another cell phone carrier.

May 12-purchased BOGO (Mothers Day… May 12-purchased BOGO (Mothers Day Special) phones at Verizon. Here was the deal advertised: Verizon is currently offering a BOGO sale on its best mainstream phones, from the iPhone 8 to the Galaxy S9. And the best part is that no trade-in is required. For Apple fans, buy an iPhone 8, iPhone 8 Plus, or iPhone X and get $699 off toward the purchase of a second iPhone 8, iPhone 8 Plus, or iPhone X. Pricier phones like the $999 iPhone X will get a $699 discount, which still amounts to an impressive price cut. In each case, the discount is provided as a bill credit which covers the cost of the device over the span of 24 months. That means the discount doesn't apply to upfront, one-time purchases. The discount is applicable to new and current users and requires a new line of service. We have been Verizon customers for over 12 years. We purchased 2 IPhone X's. We made it clear that there was just the two of us and a third line was not an option. We were told no problem about the new line we will change the number of one of your existing phones and that will give us the new line. We agreed on a payment of 115.00 per month. As it turns out Verizon did not honor that agreement, rather initially charged us for 2 new phones plus a third line (our old number), $436.00. We went in to store in late May to let them know we could not afford phones with out BOGO—they said give us some time and we will work it out After several trips to the Verizon store.we finally got the old line removed. Went online in early June to see if I could work out bill problem (436.00) They said no, I would have to go into store—I did immediately. Once again-We will work it out. Sent me news my Bill would be only 336.00 a month-went in again offered to give back phones, restated we could not pay this amount. We were told they could get our Bill down to 115.00-we agreed to that. Received Bill for 155.00 called again. I was told they were meeting with District Manager and they would call me back—no call following day I called and they told me the District Manager refused to make any concessions and furthermore we were to late to return phones. Even though we had attempted to do so 3 other times, when it seemed they could not straighten out the problem. Bottom line: we were placed on a plan BOGO that we were not eligible for and told we were. The two employees in the store admitted that they were wrong to put us on that program however refused to make it right. Many hours on phone and in store has gotten us nowhere. We wondered if they were simply taking advantage of a Senior and Veteran or if the people we dealt with just didn't care. After multiple visits to store and several calls to customer service, it became clear that the store employees and District Manager could care less about working this out with us. So we are no longer with Verizon. Very disappointing. The good news is we switched to T-Mobile and we are enjoying great service, great coverage and great customer service.

I’ve been with Verizon for years and they have taken care of my company. They help me find ways to save on various plans. Overall it’s been a good experience and I would recommend them.

I like Verizon, the only thing is I don't get very good reception at my home. But we do live out in the sticks, so I do understand that. All in all Verizon has been pretty good to us!

the phone service is fine. Billing is impossible. You cannot get any satisfaction from calling them and they are a phone company! They need to get there act together on billing and payments. My hysband and I have both had this problem and it is not resolved.

I like the options of how to buy a phone and have it replaced with up to date new one although it is very expensive to have a new phone it is affordable to most people paid by the month.

Great coverage, few dropped calls on my end. Would like better coverage up in the Sierras, but that's why we go there in the first place. Insurance replacements have been minimal effort. Customer service has been friendly.

We've been with Verizon for about 12 yrs now and have had no reason to switch. Never any issues with service and have always had coverage wherever we've went.

I have been a Verizon customer for all of my cellular devices since day 1. Companies I have worked for have used T-Mobile and Sprint with very limit services.

I have had Verizon since we had a boat and bagphone. I am up to $300 per month for three lines. Insurance (which is joke) of $11 per month per phone is/was included! I am finally in a position to escape the two-year contracts on each line that they DON’T have. Every time you make an adjustment, two years! Yes, they have good locations for their towers but we are gone! DONT DO IT! READ THE REVIEWS AND BELIEVE! I recently got rid of the landline, cell phone was broke, had insurance and needed them. Nope. After jumping through all the hoops (many as I am now an IPhone 7 repairman), politely at first, I only needed to wait a week for a replacement! THANKS!

AT&T has been very good to myself and my family. When I needed a phone they were the only company who was willing to work with me and create a contact that worked.

Coverage is broad, service is reliable. Both are giant pluses here in Michigan's Upper Peninsula. In-store customer service is great, but I don't like having to try to do anything online.

I've been a customer for several years but recently switched to the unlimited plan. I started out on the $50 plan but downgraded to the $40 plan. Since I switched, I have problems connecting to the internet. Not happy about that.

They do not treat existing customers as well as they treat others they want to make customers. Their offers to gain new customers are always better then to existing, they dont recognize loyalty. It is as if, we are the biggest, we don't have to try harder

We have been with Verizon for 10 years. They have the best coverage, customer service is quite attentive and they have knowledgeable employees in their stores. I wish the monthly plans were a little less expensive, however.

I always have the best cell service out of any of my other friends that use different cell service providers. They ask to use my phone when we are in remote places.

Great service and coverage. Pricing is a bit high, but the reliability of the network compensates for that extra expense. Obviously, the rates could be a bit lower and customers would be happier.

Verizon has the best coverage and price I've researched. I've never had a problem in the 5 years of using them.And they don't bombard me with emails or ads.

Always willing to assist in arriving at the best service. Improvement in the area for on hold and transfer. People should be adequately cross trained and informed.

I like the veterans discount and of course, a lower bill would be nice but overall Verizon is by far my favorite cell provider and I have had Sprint, T-mobile and AT&T.

I am very pleased with the company I have. They have always been very helpful to me when I need them. They are also very polite and take time to explain things to me.

I love their customer service is a very knowledgeable of the products and the services that they have I would recommend them to anybody who does not have Verizon or any kind of cell phone service

Best cell coverage in the nation. Great service and products, love the NFL connection. But, you pay dearly for this great product and service. they are very expensive.

In the beginning, they were not true keeping their advertizing promises. They naturally had a reason to explain it, but I didn't bite into that worm of lies and complained until they made things right. I am not a fan of Verizon but since that initial altercation they have been good to us like they should be.